Happy Holidays 2025 From Alarm Grid!

The holiday season is here, and we want to wish everyone a safe and happy season. Alarm Grid support offices will be closed Wednesday, December 24th and Thursday, December 25th, 2025. Our office will reopen Friday, December 26th at 9:00 AM Eastern Time.

During this time, Alarm Grid's super star support staff will be enjoying a well-deserved break to spend time with their loved ones. Even while our offices are closed, professional monitoring continues without interruption. If you have opted for full central station monitoring, your security system remains protected around the clock. That is, as long as you remember to arm it!

Monitoring Station Contact Information

Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do, unless you have provided them with specific instructions to the contrary.

If you need to contact the monitoring station during the holiday to report a false alarm or to place your system on test mode, please use the appropriate number below:

US Customers:

Call CMS at (888) 818-7728 and press Option [9]. Be sure to have your name, address, and false alarm password ready when the operator answers.

Canadian Customers:

Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.

It is very important that you provide the correct password. If an incorrect password or your Duress password is given, the monitoring station will dispatch emergency services, as designed.

If you're an Alarm Grid customer and you need Technical Support – Email Us Instead

The monitoring station can only assist with alarm-related events and emergencies or system tests. They cannot help with technical support, programming questions, or account changes such as zone names or contact lists.

For those needs, email us at support@alarmgrid.com. We will respond as quickly as possible once the office reopens. Please note that there may be a brief backlog after the holiday, and we greatly appreciate your patience while we catch up.

Holiday Travel Reminder

If you are traveling for the holidays, please be sure to arm your security system before you leave. It is also a good idea to double-check that you know your false alarm password ahead of time. A few minutes of preparation can prevent stress while you are away from home.

Happy Holidays!

Thank you for being a part of the Alarm Grid family. Whether you are traveling, hosting family, relaxing at home, or working through the holiday, we wish you a safe, peaceful, and happy Christmas and Hannukkah season!