Honeywell Lyric Users, Multiple Erroneous Disarm Photos
Posted By Julia RossFinal Update: Per a restoral announcement, this issue was resolved by 11:45 AM
Update 10:56 AM: According to Resideo, these notifications are the result of "catch-up" notifications from the outage earlier this week. As the queue for these old messages clears out, the erroneous messages should taper off. In the meantime, actual disarm photos may be delayed.
Original Post: We've had multiple reports this morning of Honeywell Lyric users who are receiving disarm photos from their panels every few minutes. Even users who don't have notifications enabled for disarm photos are being bombarded via the activity log. If you are affected, ignore disarm photo notifications for now.
Initially, it was only Lyric users who were reporting this issue, but now we've received reports from users of the Pro Series panels as well. It seems to be Push Notifications that are being affected. To disable Push Notifications for now, do the following:
- Log into Total Connect 2.0.
- Go to More > Settings > Notifications.
- Tap the toggle for Push Notifications so that it is disabled.
We'll provide more details as they become available.