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One of our main principles at Alarm Grid is to always empower our customers. Anyone who has monitoring service with us should be able to make changes to their security system settings at any time they would like. This is an incredibly important value to us as a monitoring company.

Honeywell lyric controller encrypted wireless security system

When we come across features and settings that can make it more difficult for our customers to get into programming, we make sure to discuss these features and explain why we do not recommend using them. One such feature that we never recommend using is the Lyric Lock feature on the Honeywell Lyric System. This feature provides zero benefits from an end's user's perspective, and it can lead to wasted time and frustration if it is mishandled. We strongly advise always keeping Lyric Lock disabled so that accessing programming is kept as easy and as simple as possible.

The Lyric Lock feature requires the end user to get a generated code from their alarm monitoring company whenever they want to enter the programming menu their panel. This feature can only be enabled for a Honeywell Lyric Panel that is actively monitored and connected with the AlarmNet360 servers. If you try to enter programming on a Lyric System with Lyric Lock enabled, then you will be prompted to enter a validated code to gain entry. The Lyric System will connect with the AlarmNet servers to verify the correct code before granting access to local programming. If you are unable to provide the correct validated code, then you will never be able to enter programming.


Since there is no way to "backdoor" a Lyric System, having the Lyric Lock feature enabled will make it impossible for you to make system changes if your monitoring company refuses to provide you with the generated code. Some monitoring companies may refuse to provide the generated code as a means of restricting when the user can enter programming and what changes they are able to make. By doing this, the alarm company can limit what the end user can do at the panel, and they may make it impossible for the user to switch monitoring companies without buying a new system.

Only a monitoring company with access to AlarmNet360 can enable/disable the Lyric Lock feature. This isn't something that can be turned ON or OFF freely by end users. If you find that your Lyric System has the Lyric Lock feature enabled, then the company that is actively monitoring the system will need to disable the feature. This because only that monitoring company can access the associated AlarmNet360 account and turn the feature OFF. You can identify the feature as being enabled by seeing "Yes" under the Lyric Lock option after you enter your system's Installer Code when trying to enter programming.


If you are an alarm grid monitored customer, then we will never enable the Lyric Lock feature on your account. However, we sometimes come across prospective customers who have Lyric Panels that were previously monitored by other alarm companies. These other monitoring companies may have enabled the feature for one reason or another. Unfortunately, since we are not the ones with access to the AlarmNet360 account, we are unable to disable the feature in these situations. Only the monitoring company with access to the account can turn off the Lyric Lock feature.

We have one main piece of advice for anyone in possession of a Lyric System with Lyric Lock enabled. That advice is to contact Alarm Grid directly. We will point you in the proper direction for getting the feature disabled so that you may ultimately begin service with Alarm Grid. If your old alarm company refuses to disable the feature or ignores your request entirely, we may be able to work with Resideo directly to disable Lyric Lock on your panel so that you can enter programming. Remember, entering programming is an important step for taking over a Lyric System so that you can use it with a new monitoring company.

The best way to contact Alarm Grid if you need help dealing with the Lyric Lock feature is to email us at support@alarmgrid.com. Our team will be happy to help you get into programming so that you can continue using your current Lyric System with Alarm Grid monitoring services. Make sure to provide us as much information as possible when emailing us so that we are able to provide you with top-quality support. Keep in mind that our support hours run from 9am to 8pm ET M-F. We look forward to working with you and helping you get the very most out of your security system.

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If you're in the market for a new wireless repeater for your Honeywell System, you might want to consider our certified refurbished Honeywell 5800RP. Our refurbished model will work just as well as a brand-new Honeywell 5800RP Wireless Repeater, but it is available at a lower price.

Honeywell 5800rp wireless repeater

Our certified refurbished products are shipped directly to the Alarm Grid headquarters from the manufacturer. The equipment is thoroughly cleaned, and any defects are restored to ensure that the product operates like brand-new. We guarantee that any certified refurbished product from us will work just as well as the brand-new equivalent. For more information on our certified refurbished offerings, please check out this prior blog post.

If you aren't familiar with the Honeywell 5800RP, it is a wireless repeater that works with Honeywell 5800 Sensors. Normally, these sensors only have a maximum range of 200 nominal feet. But the 5800RP will take the signals sent out from these sensors and send them out a second time. This will increase the maximum possible wireless range to 400 nominal feet.

Wireless repeaters like the Honeywell 5800RP are great for situations where you need a little bit of extra range for your sensors to communicate properly. They can also help your sensors overcome obstacles that may disrupt communication, such as thick walls and large metal appliances. For best results, try playing the 5800RP in a location directly in-between the panel and the sensor.

The Honeywell 5800RP is a plug-and-play device, and you do not need to enroll it with the panel for it to work. It will begin repeating 345 MHz signals from Honeywell 5800 Series Sensors as soon as it is powered on. However, you can still enroll it with your panel for supervision purposes. This will require one wireless zone on your panel.

Please note that the Honeywell 5800RP does not include a transformer for providing power. This applies to both the brand-new model and our certified refurbished offering. The transformer you will want to purchase separately is called the Honeywell 300-07753 AC Transformer. You will also need a wire to connect the transformer. We recommend using the Honeywell LT-Cable for this job. The Honeywell K0257 Backup Battery does come included with the 5800RP, and that should last about three (3) to five (5) years with typical usage.

Also note that the Honeywell 5800RP can only repeat 345 MHz signal from Honeywell 5800 Sensors. It cannot repeat 345 MHz signals from 2GIG 345 MHz Sensors. Alarm Grid offers the 2GIG Repeater, which can repeat signals from both Honeywell 5800 Sensors and 2GIG 345 MHz Sensors. But only the Honeywell 5800RP can repeat signals from bi-directional Honeywell 5800 Series devices. These include the Honeywell 5828 Keypad and the Honeywell 5800WAVE Siren.

Finally, it is not possible to use multiple Honeywell 5800RP units to repeat signals an indefinite number of times. Each Honeywell 5800 Series Sensor can have its signal repeated only once. But you can have two distinct 5800RP modules on separate sides of your panel to repeat signals coming from both directions. Keep this in mind if you intend on using the Honeywell 5800RP.

You can get our certified refurbished Honeywell 5800RP right now from the Alarm Grid website. If you have any questions, please email us at support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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Are you looking to start alarm monitoring service, but you don't want to pay the full price tag of a brand-new security system? One option is to get a certified refurbished system from Alarm Grid. And now is a great time to do so, as our refurbished Honeywell Lyric is back in stock!

Honeywell lyric controller encrypted wireless security system

Alarm Grid offers certified refurbished versions of a select range of Resideo (formerly Honeywell) products, including the Honeywell Lyric Alarm System. All of our certified refurbished products come directly to us from Resideo. When the original owner of an eligible Honeywell or Resideo product sends their product back to the manufacturer for one reason or another, then it may become a certified refurbished product. You can learn more about our certified refurbished products in our original blog post about the subject.

When a piece of equipment is deemed worthy of being a certified refurbished item, Resideo will clean the hardware, restore any defects, and ensure that it works just as good as a brand-new product. Resideo is very strict in this regard so that any certified refurbished product is virtually indistinguishable from an unopened product. Alarm Grid then buys these products directly from Resideo, and refurbished products are sent to customers directly from the Alarm Grid headquarters.

We understand that some customers might be skeptical about purchasing a certified refurbished Lyric System as opposed to a brand-new one. You can put those concerns to bed because Alarm Grid offers a complementary warranty protection plan in conjunction with Resideo's original manufacturer's warranty. Alarm Grid will honor any remaining warranty from Resideo, or we will offer our own warranty of up to 90 days, whichever is longer. We are extremely confident in all of the refurbished equipment we are offering, but we understand that having these protective measures in-place will help some customers feel more confident.

A refurbished Lyric System will work exactly the same as a new one. The Lyric can support up to 128 wireless zones, and it is compatible with Resideo's exclusive lineup of SiX Series Sensors that utilize 128-bit AES encryption for enhanced wireless security and protection. The system is also compatible with the Apple HomeKit platform for iOS users, and it features built-in Z-Wave for smart home functionality. And if you get the system monitored, then you can use it with Total Connect 2.0. For those wanting to buy a brand-new Lyric instead of a refurbished model, it can be found here.

If you have any questions about our refurbished Lyric Systems, or any of the other products on our site, then please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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With a new year comes reduced pricing on many of our great existing products. We have just dropped the prices on 73 of our existing offerings. You can certainly find something great to upgrade your existing system or use with a new installation. Let's check out these awesome products!


Before we go through and list each and every reduced price product, we figured we'd go through and talk about some of the ones that excite us the most. After all, sorting through a list of 73 products is pretty daunting. Our initial "best-of" list may help you find exactly what you're looking for. These products are great if you have an existing system, or if you are building a new system and want to add some cool accessories.

These products are presented in alphabetical order:

Alarm.com ADC-V723 Outdoor Camera


The ADC-V723 is the current flagship outdoor security camera for use with the Alarm.com platform. This simple, yet powerful camera makes the perfect addition to any home or small business. It can capture video at up to 1080p quality, and it makes use of High Dynamic Range (HDR) to improve image depth and luminosity.

Alarm.com T2000 Smart Z-Wave Thermostat

Alarm dot com t2000 smart thermostat


If you are still looking for a smart Z-Wave thermostat, then the ADC-T2000 is an outstanding entry-level option. It conveniently wires in place of your existing thermostat to give you smart control over your HVAC system. It can pair nicely with both the Alarm.com and Total Connect 2.0 platforms. You just need a compatible Z-Wave hub to get started.

DSC PG9312 Outdoor Door/Window Sensor

Dsc pg9312 wireless powerg outdoor door slash window contact


The DSC PG9312 is the premier outdoor contact sensor for any user with a PowerG-compatible security system. It offers a maximum magnet spacing gap of 1.75", which gives you more flexibility in choosing a location for the sensor and magnet. Like all PowerG Sensors, it offers a wireless range of up to 2 km away from the panel, as well as 128-bit AES encryption.

DSC PG9914 Motion Sensor

Dsc pg9914 powerg 915mhz out wireless motion detector


Anyone with a PowerG Security System looking to add a basic indoor motion sensor should turn to the DSC PG9914. This is a simple, yet effective motion sensor that is great for use in nearly any home or business. It offers a modest coverage area of 39 feet, and the sensor provides pet immunity for small animals weighing up to 85 lbs.

Encore FireFighter FF345 Smoke/CO Listening Module

Encore firefighter ff345 circular smoke detector takeover module


The Encore FireFighter FF345 is perfect if you have existing high-voltage smoke detectors that you want to integrate into a 345 MHz wireless system. The module can detect both the Temporal 3 sound of an activated smoke detector and the Temporal 4 sound of an activated CO detector. And if your high-voltage devices are one-go-all-go, then a single FF345 can takeover your entire network.

Honeywell 5822T Garage Door Tilt Sensor

Honeywell 5822t wireless garage tilt sensor


Also for 345 MHz system users, the Honeywell 5822T allows your system to monitor your garage door to see if it's opened or closed. This wireless sensor works great for security and automation purposes alike. You might even create a special smart scene that activates as soon as the 5822T detects that you garage door has been opened!

Honeywell IPCAM-WIC1 Indoor Camera

Honeywell lyric c1 wifi indoor 720p hd total connect security ca


The Honeywell IPCAM-WIC1 Indoor Camera is for anyone with an existing Total Connect 2.0 Video Monitoring service plan that they want to expand upon. This is a simple and straightforward camera that captures video at up to 720p quality. It can be easily rested on a desk or table, and no hard-mounting is required.

Qolsys IQ DW MINI-S Door/Window Sensor

Qolsys iq dw mini s encrypted wireless sensors for iq panel 2 qs


The Qolsys IQ DW MINI-S can be used by anyone with a 319.5 MHz wireless system, including the Qolsys IQ Panel 2 Plus w/ Legacy Interlogix & Qolsys Daughtercard. This is a straightforward door and window contact sensor that makes a nice addition to any compatible system. Its small and compact design allows for a tidy installation.

Please see our complete list of reduced price products in the table below, organized by product type:

Product Type
Products
Alarm Panels (6)
Cameras, Image Sensors, & Accessories (6)
Communicators (5)
Door/Window Sensors (8)
Environmental Sensors (2)
Garage Door Sensors (1)

Glass Break Detectors (5)
Hardwired Zone Expanders (2)
Home Automation & Smart Home (4)

Life-Safety Products (5)
Key Fobs & Panic Buttons (2)
Keypads & Desk Mounts (3)
Motion Sensors (8)
Power Supplies & Relays (2)
Sirens & Speakers (6)
Wireless Converters, Receivers, Repeaters & Translators

If you have any questions about these products or any of the other products on our site, including product compatibilities, please reach out to us. You may also contact us if you want to learn more about our monitoring services. The best way to reach us is to email support@alarmgrid.com. Or you may call us at (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to helping you find the perfect product for your needs!

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Hi DIYers! We're here with the Alarm Grid video recap covering October 21st thru 25th. We have eight (8) new videos this time. These videos proudly feature the Alarm Grid boys Jarrett, Joe, and Jorge. We hope you're ready to learn more about security systems! Let's check out the videos!

Issues Disabling Auto-Stay Arming for a Vista-128BPT

Joe talks about issues regarding Auto-Stay Arming on a VISTA-128BPT running firmware version 10.0. This firmware version has an error where Auto-Stay Arming is not automatically disabled when arming from Total Connect 2.0. This can cause issues if you Arm Away from Total Connect 2.0 and you aren't around to fault an Entry/Exit Zone during the Exit Delay countdown. When this happens, Auto-Stay Arming will go into effect for any zone where the feature is enabled.


Connecting The Lyric Alarm System to Alexa

Jorge explains how you can connect the Resideo Lyric Security System with Amazon Alexa for spoken voice commands. In order to do this, the Lyric Alarm System must be paired with the Total Connect 2.0 platform. Any voice commands for the Lyric System sent through Alexa will pass through Total Connect 2.0 before being forwarded to the panel. You can use Alexa voice commands through TC2 to arm the system, check current status, and control smart home devices.


Why Your Vista-128BPT is Armed Stay After Choosing Arm Away from TC2

Joe explains why you might find that your VISTA-128BPT Security System has Armed Stay even though you have selected Arm Away on Total Connect 2.0. This is due to the error on Firmware Version 10.0, were the TC2 platform doesn't know to automatically ignore Auto-Stay Arming settings if they are enabled. You can overcome this issue by upgrading to Firmware Version 10.4, or by manually disabling Auto-Stay Arming for every zone on the VISTA-128BPT Alarm System.


The Honeywell Lyric Security System Will Allow for Different User Codes

Jorge explains how you can set up multiple user codes on a Honeywell Lyric Alarm Panel. You need to provide a valid code to perform various system functions such as arming and disarming. Additionally, the Master Code and Installer Code both have special privileges on the system as well. The Installer Code is particularly important, as it is needed for programming the system. However, you can only disarm using the Installer Code if it was the code used to arm originally.


Using More Than One SkyBell With Total Connect 2.0

Jarrett explains how you cannot use more than one (1) SkyBell device with a Total Connect 2.0 account. If you want to use a second SkyBell Video Doorbell, then you will need a second Total Connect 2.0 account. Alarm Grid customers can add one (1) SkyBell to any Total Connect 2.0 account, even if their plan does not technically include video surveillance. We offer a special Video-Only Plan, which is perfect if you already have an alarm monitoring plan, but you are needing a second account to add a second SkyBell device.


Why A Legacy IPCAM Won't Work With Total Connect 2.0

Jarrett explains an issue that you might encounter when trying to use a legacy Total Connect 2.0 IP Camera with the TC2 platform. The older legacy TC2 IP Cameras have default software that is not compatible with the new HTML5 version of TC2. Resideo pushed down an update to these cameras to make them compatible with the new HTML5 platform. But any legacy TC2 IP Cameras that weren't connected at the time were unable to receive the update. Those cameras can no longer be used with TC2.


How a Qolsys IQ Panel 2 Behaves When the Internet Goes Down

Jorge explains what happens when a Qolsys IQ Panel 2 Plus System loses its internet connection. When this happens, the system will remain connected with Alarm.com using its built-in LTE cellular communicator. All versions of the IQ Panel 2 Plus have an integrated cellular communicator for this exact purpose. You can choose from AT&T LTE or Verizon LTE. We recommend going with the service that works best in your area, regardless of which one you use for your personal phone.


Resetting A Qolsys IQ Panel 2 to Factory Defaults

Jorge covers the process for factory resetting a Qolsys IQ Panel 2 Plus System. This is done using the Dealer Code, which is 2222 by default. By performing a factory reset and restoring the system to factory default settings, several things will happen. Any programming settings will be restored to their default. All programmed sensors will be deleted. All Z-Wave devices will be cleared. All user codes will be deleted, with the exception of default codes. If you changed the Master, Installer, or Dealer Codes, they will all be reset to their default.

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Hi DIYers! We're back with another video recap, this time covering the newest videos that were posted last Thursday and Friday. Our video team put up six (6) videos this past week, with Joe, Jarrett, and Jorge all having two (2) videos. Let's take a look at the newest Alarm Grid videos!

Alarm grid inside security stickers

Adding a Siren to a Honeywell VISTA Alarm System

Joe is enthusiastic as he teaches you how to add a hardwired siren to a Honeywell VISTA Security System. Adding a siren is important for making sure that all building occupants are alerted to an intrusion or fire. Luckily, the VISTA Systems make it very easy to add a siren, as you can just connect it to panel terminals 3 & 4. You can also daisy-chain multiple sirens together. Just make sure you do not exceed the power limit of 2A.


Changing the Date and Time on a Honeywell VISTA System

Joe shows you the very exciting task of changing the date and time on your Honeywell VISTA Security System. This is something that you will normally do when setting the panel up for the first time. You will also need to do it when Daylight Savings Time occurs, as the panel cannot update the time on its own. Powering down the panel completely at any time will remove the date and time settings and require you to readjust. You should use an Alphanumeric Keypad for this job.


Dual-path Monitoring and the VISTA-21iP

Jarrett, the nice young man you all love so much, talks about dual-path monitoring options for the VISTA-21iP System. Although the VISTA-21iP has a built-in IP communicator, you cannot simply add a cellular communicator to achieve dual-path connectivity. Instead, you must disable the internal IP communicator and add either a Honeywell LTE-IV (Verizon LTE & IP) or a Honeywell LTE-IA (AT&T LTE & IP) for dual-path service. Remember that the new VISTA-21iPLTE System supports plug-in LTE communicators for enabling dual-path functionality.


Using the Honeywell L7000 With SmartThings

Jorge shows off his automation expertise by teaching you how to pair a Honeywell L7000 System with Samsung SmartThings. In order to complete this integration, the L7000 must have a Honeywell L5100-ZWAVE module installed. We recommend pairing all your Z-Wave devices with your SmartThings Hub before adding the L7000 as a secondary controller. Any Z-Wave device that is paired with the L7000 should be excluded from the network and then paired with SmartThings. This will ensure the best possible results when the integration is complete.


Using the Honeywell L5210 With SmartThings

Jorge continues to impress by explaining how the Honeywell L5210 System can be used with Samsung SmartThings. This is done by setting the L5210 up as a secondary Z-Wave controller for your SmartThings Hub. Any Z-Wave device that is paired with your SmartThings Hub will be pushed over to the L7000. This will let you control them both from the panel and from SmartThings. Any Z-Wave Plus device that is used in this configuration will retain its Z-Wave Plus functionality, as it is still ultimately paired with the SmartThings Hub.


Monitoring Requirements for Using Total Connect 2.0

The ever-appreciated man of amazement Jarrett explains the monitoring requirements for accessing Total Connect 2.0. This interactive monitoring and automation platform is used exclusively with Honeywell and Resideo Security Systems and Total Connect 2.0 IP Cameras. Any system used with this service must be connected with the AlarmNet360 Servers for monitoring service. This will require an alarm monitoring plan, such as one offered from Alarm Grid. Only Honeywell Systems set up for IP and/or cellular service can be used in this manner.

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We have learned that there are some temporary server issues affecting the Total Connect 2.0 service. These issues may lead to "latched" alarms and/or trouble conditions. Users may also experience delays using the TC2 platform and have trouble logging into their accounts during this time.

As a result of these issues, users may find that system alarms and trouble conditions are becoming "latched" on their Total Connect 2.0 account. This means that these events are still appearing on TC2, even though the issue has been cleared locally. You should be able to clear these events by using the "Refresh Status" button on TC2. If you find that you cannot clear these events, then you should email us at support@alarmgrid.com so that we can clear them for you. Please note that other TC2 functions, such as remote access and system alerts, should still be operating as normal.

Alarm Grid has reported these issues to Resideo's AlarmNet360 division, and the problem is being addressed at this time. We expect the matter to be resolved as soon as possible. We will provide an update when the matter is fixed. Stay tuned to our blog for updates.

Update: Resideo has reported that the issue has been resolved as of about 5:30pm ET.

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Hi DIYers! We're here to cover our video recap. Our video production team released four (4) new videos. Alarm Grid Team Members Jorge and Jarrett each had two (2) videos apiece. We are sure that these new videos will assist you with using your security system. Let's check them out!

Alarm grid inside security stickers

Finding the Revision Number on the Honeywell L5210

Jarrett shows you how to find the Revision Number for a Honeywell L5210 System. This same process also applies to other Honeywell LYNX Touch Systems, including the Honeywell L7000. You might need to find the Revision Number for one of these systems to determine if a certain communicator will work with it or not. Newer version of the Honeywell L5100-WIFI Card, the Honeywell LTE-L57A (AT&T LTE) and theHoneywell LTE-L57V (Verizon LTE) all have minimum firmware revision requirements.


Adding a Qolsys IQ Panel 2 to My Local WIFI

Jorge explains the process for adding a Qolsys IQ Panel 2 Plus to a local WIFI network. The IQ Panel 2 System has a built-in WIFI card for this purpose. The panel uses this WIFI card for communicating with Alarm.com. However, Alarm.com requires that the system's built-in cellular communicator is activated for monitoring service. As a result, Alarm Grid customers need a Gold or Platinum Level Plan if they want to use this panel for monitoring service. Since the IQ Panel 2 has both built-in WIFI and cellular, it is dual-path ready right out of the box.


The Qolsys IQ Panel 2 and Partitioning

Jorge discusses partitioning for the Qolsys IQ Panel 2 Plus. This system can support up to four (4) partitions. The partitioning feature must be enabled from Installer Settings before it can be used. Once partitioning is enabled, each system zone can be assigned to one of the four partitions. Each partition can be Armed and Disarmed individually and assigned a different set of user codes. This is perfect for restricting access to only a certain portion of the security system for each user code.


DSC Wireless Sensors and the Lyric Panel?

Jarrett smiles as he tells you the unfortunate news that the Honeywell Lyric Controller cannot support DSC Wireless Sensors. The DSC Wireless Sensors come in two (2) different varieties. There are the 433 MHz non-encrypted DSC Sensors and the 915 MHz DSC PowerG Sensors, which utilize 128-bit AES encryption. The Lyric System does not have a wireless receiver capable of supporting either of these sensor types. But there is still some good news, as the Lyric can support 345 MHz Sensors from Honeywell and 2GIG and Honeywell SiX Series Sensors.

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Resideo is currently in the process of pushing automatic OTA firmware updates to all active AT&T LTE Communicators. The updating process is ongoing, and we are not sure how long it will last. You should not notice any changes to your monitoring service or your Total Connect 2.0 account.

Honeywell lyric lte a at and t lte cellular communicator for the

If you recall a few months ago, we announced that Resideo was pushing down automatic over-the-air (OTA) firmware updates to LTE communicators. Resideo started with the Verizon LTE Communicators, and now they are updating the AT&T LTE Communicators. This is a very similar update with no major differences.

Just like before, Resideo is expected to perform this update cycle in batches. Units that were registered first will have the update performed first. This will continue in sequential order until all active Resideo AT&T LTE Communicators have been updated. Any new AT&T LTE Communicator activated during this time will be placed at the end of the queue. If an update fails, that communicator will be pushed to the next batch to try again.

Remember, the communicator must be active and connected with the AlarmNet360 Servers in order for the update to go through. Any communicator that is not active will not be able to receive the update. This includes any communicator installed inside a panel that is currently powered off. Try and keep your panel powered on at all times to ensure that the update can go through successfully.

The following Resideo Communicators are affected by this update:

It is possible that your panel may reboot as part of the updating process. However, you should not notice any other changes. Additionally, the following Contact ID messages may be generated during the process:

Contact ID
Description
E365 Cell Software Update Start
R365 Cell Software Update Finish
E966 Cell Software Update Failed
E903 Code Update Start
R903 Code Update Finished
E904 Code Update Failed
E339 Power On Reset

If you have any questions regarding this update, please do not hesitate to email us at support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you and answering your questions!

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Hi DIYers! Today, we are happy to unveil the Honeywell Home VISTA-21iPLTE. This is the newest hardwired system from the VISTA Series by Resideo, and it is essentially replacing the existing VISTA-21iP System. The big addition is its ability to support special plug-in LTE communicators.



The Honeywell Home VISTA-21iPLTE is actually the same as a VISTA-21iP System, except that the 21iPLTE board has been upgraded to support new plug-in LTE communicators. This includes the Honeywell Home LTE-21V with Verizon LTE (available now) and the Honeywell Home LTE-21A (coming soon).

These new plug-in modules are just like the older Honeywell VISTA-GSM4G Communicator, which conveniently plugged into the VISTA-21iP board. The only difference is that the LTE-21V and LTE-21A support LTE connectivity. This is important for anyone looking to use cellular communication with a security system.

The reason you want to use an LTE communicator with your alarm system is because it offers superior speed and reliability when compared with older 3G and CDMA networks. Also, these older networks are in the process of being shutdown. By going with LTE, you are providing a long-term solution for your panel.

Just like the existing VISTA-21iP, the new VISTA-21iPLTE has a built-in IP communicator, which is basically the equivalent of a Honeywell 7847i Communicator. Even if you don't add a cell module to the VISTA-21iPLTE, you will still be able to connect it with AlarmNet for IP monitoring and access to Total Connect 2.0.

Honeywell vista gsm4g alarmnet vista 21ip cellular alarm monitor

But adding a cellular communicator is very important for dealing with internet outages. If the internet goes out and you don't have a cellular backup, then your 21iPLTE will lose connectivity with the AlarmNet360 Servers. Maintaining this connection is required for monitoring service. This makes cellular backup crucial!

By connecting your VISTA-21iPLTE Panel with AlarmNet360, you will also be able to control your system through Total Connect 2.0.This is an interactive monitoring and automation platform that you can access from nearly anywhere using your phone. Make sure you choose a monitoring plan with TC2 service!

If you plan to use cellular communication with your VISTA-21iPLTE and Alarm Grid, then you will need a Gold or Platinum Level Plan (Self or Full). This is needed to activate the cellular radio and connect it with AlarmNet360. You can find more information about all our monitoring plans on our monitoring page.

Once you have access to Total Connect 2.0, you will be able to control your 21iPLTE System from pretty much any location. You can access Total Connect 2.0 to arm and disarm, check current system status, control Z-Wave devices (controller required), view IP cameras (video monitoring required), and so much more!

Honeywell vista 21ip internet alarm control panel open

As far as functionality is concerned, the VISTA-21iPLTE is basically just like like a VISTA-21iP. Other than the added support for the LTE-21V and LTE-21A on the 21iPLTE, they are really the exact same panel. As a result, almost any specification that applies to the VISTA-21iP also applies to the VISTA-21iPLTE.

The VISTA-21iPLTE is capable of supporting up to 64 total zones. However, you can only use eight (8) hardwired zones out of the box. To use additional wired zones, you will need to add Honeywell 4219 Expansion Modules. And to use wireless sensors, you will need a wireless receiver, such as the 6160RF Keypad.

By adding up to five (5) 4219 Expansion Modules, you can use up to 48 hardwired zones on the VISTA-21iPLTE. Keep in mind that Zones 2 thru 8 support zone doubling. Zone 1 is a special zone for use with 2-wire smokes. That is why it does not support zone doubling. You can have up to 16 2-wire smokes on the zone.

Adding a compatible wireless receiver will let you use wireless 345 MHz sensors from the Honeywell 5800 Series. A standard wireless receiver will only support uni-directional (one-way) devices. But a wireless transceiver like the 6160RF will also let you use bi-directional devices. Up to 56 wireless zones can be used.

It is important to keep in mind that the total number of zones (wired and wireless) can never exceed 64. Additionally, zones 49 thru 64 on a VISTA-21iPLTE are designated as key fob zones for key fob inputs. But you can actually use these zones with any wireless sensor, as long as you have a wireless receiver added.

Honeywell 6160rf alphanumeric alarm keypad with integrated transceiver

There are also some other accessories you can add to a VISTA-21iPLTE System. First and foremost, you will want a keypad for controlling the system. As stated earlier, the Honeywell 6160RF is a great option. If you don't plan to use wireless sensors, then the standard Honeywell 6160 will work just as well.

You might also consider getting a touchscreen keypad for the system. These can be easier to use than push-button keypads. But just remember that only push-button keypads can backdoor into programming. The new Honeywell 6290W is a great option. Or you could go with the Tuxedo Touch to add Z-Wave functionality.

There are limits to the number of keypads you can use with the system. Up to eight (8) push-button keypads can be added. Touchscreen keypads count as AUI devices, and the VISTA-21iPLTE will only support a max of four (4) AUI devices. Keep in mind that the Total Connect 2.0 service also counts as an AUI device!

Speaking of Z-Wave, a Z-Wave controller is needed if you want to use Z-Wave devices with the system. Adding a Tuxedo Touch is a great way to add Z-Wave capabilities. If you already have a keypad, then the standalone Honeywell VAM is also an option. Remember, you can control all Z-Wave devices through TC2.

Ultratech 1240 alarm control panel battery backup 12v 4 dot 5ah

Lastly, the system comes with its own transformer for supplying power. You will still need to supply a backup battery like the UltraTech 1240. Power cabling is not included with the VISTA-21iPLTE system, so you must add your own. We recommend using 18-gauge wiring, or even better, a Honeywell LT-Cable.

We would also like to mention that the VISTA-21iPLTE supports two (2) partitions, along with a third common partition. It also supports other miscellaneous features like Quick Arming, Scheduling, up to 48 unique user codes, 100 event log, two (2) low-current trigger outputs, chime functionality, and more.

The VISTA-21iPLTE System and the LTE-21V LTE Communicator are both available for purchase now from the Alarm Grid website. This system is great for anyone looking for a simple, yet effective hardwired panel. It will certainly serve as a long-lasting addition to your home or business and help keep you safe.

If you have any questions about the system, please email us at support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as we can. You may also call us at (888) 818-7728. Remember that our support hours are 9am to 8pm EST M-F. We look forward to hearing from you!

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