Resideo Posts

Hi DIYers! Resideo has updated the Total Connect 2.0 Mobile App for Android devices. The update fixes the time and date issues that some users were experiencing with SkyBell devices. It also improves the registration process for SkyBell Doorbells and provides general stability improvements.

The latest TC2 Android update is Version 5.9.3.304. With this update, the time and date for any SkyBell video should now be correct when accessed using the TC2 Mobile App for Android. Before, some users were reporting that SkyBell videos showed the incorrect time and date when accessed from an Android device. This issue has since been resolved.

Additionally, the latest update now makes it possible to register new and existing SkyBell devices from within the Android app. Users should now find it easier to register their SkyBell devices using the TC2 Mobile App for Android. The update also includes various stability fixes to make the app run smoother.

SkyBell Video Doorbell Cameras make for a great addition to any Total Connect 2.0 account. These are high-definition doorbell cameras that allow you to see exactly what is going on in front of your house at any time. You can easily access your SkyBell device and the rest of your security system through your TC2 account. Any SkyBell Clip can be viewed for up to seven (7) days from TC2, and you can store up to 400 clips per month. Check this FAQ for more information.

It is also possible to have TC2 send you an alert any time your SkyBell detects movement, or when someone rings your doorbell. This is great for knowing exactly who is at your door so that you only get up if it is important. For example, you might want to know if your unexpected visitor is your friend, or just some door-to-door sales person who isn't worth your attention. You can also use it to scare off a potential intruder who is standing outside your door. This can be done from anywhere using the app!

You do not even need a video monitoring plan to get started with a SkyBell Video DoorBell. You can use it with any monitoring plan that supports Total Connect 2.0. Getting started is super easy. Just follow the integration guide we have posted on our website. Remember that you can only have one (1) SkyBell device per TC2 account. More information can be found here.

You can easily apply this update from the Google Play Store on your Android device. Just open the Google Play Store App, and search "Total Connect 2.0". Find the TC2 app, and click "Update". You will then begin downloading the updated version. If you have any questions about this update or about SkyBell or TC2 in general, please email us at support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! We have exciting news today, as the Honeywell LTE-IA for VISTA Series Panels is now available! This has been eagerly anticipated by VISTA users with strong service from the AT&T LTE Network. We are sure that many of you will want to take advantage of this great new communicator!

As a dual-path communicator, the Honeywell LTE-IA can send signals thorough both a local IP network and a cellular network. It uses a hardwired ethernet connection for IP service, and it works across the AT&T LTE Network for cellular service. The communicator will use IP as its primary path, and cellular will serve as the backup.

Being able to connect with the AT&T LTE Network is the best feature of this communicator. AT&T has stated that they will support their LTE network well into the very distant future. The network will remain in-service even as newer networks like 5G are made available many years from now. AT&T invested huge amounts of money into their LTE infrastructure. Their LTE network is not going anywhere anytime soon. The result is that this communicator will keep your VISTA Panel monitored in the long-run.

The importance of reliable cellular backup cannot be stressed enough. Internet outages, and it is highly likely that your system will need to rely on its cellular connection at some point or another. As long as the cellular path is still available, your VISTA System will remain connected with the AlarmNet360 Servers. This means that you will still be able to take advantage of all the great features from Total Connect 2.0.

Speaking of Total Connect 2.0, a proper AlarmNet Communicator like the Honeywell LTE-IA is required if you want to use this service. If you didn't know, TC2 is an interactive monitoring and automation platform that you can access from anywhere. This is possible using the Total Connect 2.0 Mobile App on Android and iOS devices.

By accessing TC2, you can arm and disarm your system, check its status, control Z-Wave devices (Tuxedo Touch or VAM required), view TC2 Cameras (video plan needed), and more. All you need is a compatible Honeywell System with an AlarmNet Communicator, and an appropriate alarm monitoring plan.

For the VISTA P-Series Panels, the VISTA 15P, VISTA 20P, and VISTA 21iP can all support TC2. There are just some firmware requirements you need to keep in mind. A 15P or 20P must be running firmware 9.12 or higher. A 21iP must be running firmware 3.13 or higher. If you aren't sure of the firmware, just check the PROM Chip. This is a small black chip on the panel's main board. It will have a code that begins with the letters "WA". This code will tell you the firmware version.

If you find that the PROM Chip is not high enough, don't worry! We sell new 15P PROM Chips, 20P PROM Chips, and 21iP PROM Chips. Just be aware that a 15P or 20P System will need to be at least firmware 2.0 or higher to receive a PROM Chip upgrade. Any VISTA 21iP can receive a PROM Chip upgrade.

To replace the PROM Chip, start by powering down the panel by disconnecting the backup battery and unplugging the transformer. Carefully pry off the old PROM Chip with the metal end of a binder clip. Then apply the new one by putting it in the same place and pressing it down until it clicks. Just be careful not to bend the metal prongs on the new PROM Chip! You can then power up your system by plugging the transformer back in and reconnecting the backup battery.

If you actually have better service from the Verizon LTE Network than the AT&T LTE Network, you should also know that a similar Verizon LTE Dual-Path Communicator called the Honeywell LTE-IV has been available for quite some time. Remember, the service provider for your alarm system has nothing to do with the service provider for your phone. Just go with whichever service works best in your area, regardless of which service you use for your smartphone.

If you have any questions about the Honeywell LTE-IA, please reach out to us. The best way to contact us is to email support@alarmgrid.com. Another option is to call us during our normal business hours of 9am to 8pm EST M-F at (888) 818-7728. We look forward to hearing from you!

Hi DIYers! We have learned about a super convenient feature for Total Connect 2.0. You can now set smart scenes on Total Connect 2.0 to have your Lyric Arm or Disarm automatically based on a set schedule. This was previously only possible for Alarm.com users. TC2 users rejoice!

This feature is extremely convenient if you want to have your Resideo Lyric Panel Arm or Disarm at a set time on a regular basis. You can select both the day(s) of the week and the time of the day when the Arm or Disarm will occur. If your system is already Armed or Disarmed accordingly, then no change will occur. Otherwise, the scene will go through automatically, with no code being required.

Please note that this feature is only available for the Lyric Controller. It will not work with other Honeywell Panels that can use Total Connect 2.0 like the VISTA Panels or the LYNX Touch Panels. If you want to use this feature with TC2, then you will need to upgrade to the Lyric System. This is a great system anyway with its increased zone support and HomeKit compatibility. You might also consider going with an Alarm.com System, as the Alarm.com platform supports this feature for all their compatible panels. A great option is the 345 MHz version of the IQ Panel 2 Plus, which can support the same great 5800 Series Sensors that are commonly used with LYNX and VISTA Panels.

Users who follow a set routine every day should find that this feature is extremely useful. For example, if you go to work at the same time Monday thru Friday, you can set the system to Arm automatically shortly after the time you leave every day. You won't have to remember to Arm your system before you leave. Likewise, you can also have your system automatically Disarm a little before you normally return home. No more racing to beat your system's Entry Delay! Another example is if your kids leave the house after you do, and they sometimes forget to arm the system, you can set an arming schedule to run just after they are set to leave to be sure the system arms.

And if you ever want to make sure that your system Armed or Disarmed like it was supposed to, you can always check the Total Connect 2.0 Mobile App on your Android or iOS device. The app is also a great way to Arm and Disarm your system, and you can use it from pretty much anywhere. Another option available to make sure the system is Armed or Disarmed is to create Open (Disarm) and Close (Arm) notifications that will be sent via text, email, or push notification any time the system is armed or disarmed. We are sure that many of you will love automatic Arming and Disarming for your Lyric from Total Connect 2.0.

For our example, we will show you how to set up automatic Arming and Disarming from a web browser. But you should also have no problem doing this from the mobile app. To get started, login to your TC2 account on the website. Once you have logged-in, click "Scenes" on the left side of the page.

Then click the "Add Scene" button at the top of the screen.

Then give a name for your scene. We recommend choosing something easy to remember, like "Automatic Arm Away" or "Automatic Disarm". In our example, we just went with "Test Arm Stay". Then press the blue Continue button in the lower-right corner. When asked what you want the scene to do, choose Security. Then choose the status you want to put your system in when the scene activates. In our example, we choose "Arm Stay". Then press the blue Continue button in the lower-right corner.

Assuming that you only want the scene to Arm or Disarm your system, press the blue Continue button again. You will then be able to set the schedule for the scene. Start by pressing the "On a recurring schedule" button near the top.

And now you will set the schedule. You can choose multiple days of the week and the time. You can also choose to have the scene occur at Sunrise and/or Sunset on the selected days. For our test example, we set the scene to occur Monday thru Friday at 11:00am. Press the blue Continue button after making your selection.

Finally, press the blue Save button in the lower-right corner to save your new scene!

If you ever want to run the scene manually, you can press the Play button next to the scene. Otherwise, in our example, the scene will run automatically at 11:00am M-F if the system is Disarmed at the time. Once the scene runs, the system will automatically go into Arm Stay mode. If the system is already Armed at 11:00am M-F, then nothing will happen. The picture below shows the play button if you wanted to run the scene manually.

Remember that you will need to create separate scenes if you want to have your Lyric System both Arm and Disarm automatically at separate times. Also keep in mind that you can only do this on TC2 if you have a Resideo Lyric Controller. If you don't have a Lyric yet, now is a great time to upgrade to this powerful wireless security system.

If you have any questions about this feature, please reach out to us! We are happy to provide technical support for Alarm Grid monitored customers. The best way to reach us is to email support@alarmgrid.com. If you would prefer to call us, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm Monday thru Friday. We look forward to hearing from you!

Resideo has announced that there is an issue affecting certain Honeywell 6150 Keypads. This issue only affects 6150 Keypads manufactured within a certain time period. Any 6150 Keypad affected by this issue that was purchased through Alarm Grid should be returned to us for a free replacement.

According to Resideo, this issue may affect Honeywell 6150 Keypads that have a date code starting with "C107". It is unknown if this issue affects all 6150 Keypad with this date code prefix or just certain models within the batch. This date code is relevant to any Honeywell 6150 Keypad manufactured between April 17, 2019 and July 19, 2019. For that reason, Resideo is instituting a shipping and manufacturing hold on the Honeywell 6150 Keypad, effective immediately.

Resideo states that the issue in question affects the panic functions of the keypad. When an affected keypad is programmed to enable its dual-button press panic functions, the device will not function as intended. Because of this defect, any affected 6150 Keypad will have its dual-button triggers for panics not work correctly. However, the associated single-button panic inputs should still work as intended, if they are enabled.

On the VISTA P-Series Systems, Zone 95 is, by default, not programmed. However, for Alarm Grid customers who choose to use this panic it is suggested that it be set as an audible Fire Panic. This audible fire panic is triggered by pressing both the [1] and [*] keys together, or by pressing and holding the [A] function key on the left side of the keypad. The [A] function key is the top of the four (4) function keys at the left side of the keypad.

On the VISTA-TURBO Panels, such as the Vista-128BPT or Vista-250BPT, this is programmed as Zone 995, and it is enabled by default. These panels differ slightly in the way that keypad panic keys are programmed. But in the end, the functionality is very similar. Once the panic key is programmed, pressing both the [1] and [*] keys together or pressing the [A] function key can initiate the panic.

On the VISTA P-Series Systems, Zone 99 is, by default, set as a silent police panic. This silent police panic is triggered by pressing both the [*] and [#] keys together, or by pressing and holding the [B] function key on the left side of the keypad. The [B] function key is the second of the four (4) function keys from the top. But on the VISTA-TURBO Panels, this is programmed as Zone 999. It is also set, by default, as a silent police panic. Once enabled, the functionality on the TURBO Panels is the same as on the VISTA P-Series Systems.

Lastly, Zone 96 is, by default, not enabled on the VISAT P-Series Systems. But it is enabled by default, as Zone 996, on the VISTA-TURBO Panels. On the VISTA P-Series Systems, this button is often programmed as an auxiliary medical panic. On the VISTA-TURBO Panels, it is configured as an auxiliary medical panic by default. When this panic is programmed, it is triggered by pressing both the [3] and [#] keys together, or by pressing and holding the [C] function key on the left side of the keypad. The [C] function key is the third of the four (4) function keys when moving from top to bottom.

Only the Zone 95/Zone 995 or [1] and [*], and Zone 96/Zone 996 or [3] and [#] panic options are affected!

It is possible that your system has none, some, or all of these inputs programmed. This depends on your programming settings. But because of this defect, even if you have these inputs programmed, they may not work as intended. It is strongly recommended that you have the single-button panics enabled - those being the [A], [B], and [C] function keys - as there do not appear to be any issues with these single-button inputs. We are happy to help any Alarm Grid monitored customer program these buttons if necessary.

In addition to the Honeywell 6150, the following other keypads are also affected by this same issue:

• 6150PL2
• 6150ADT
• V15PACK
• V20PACK
• V20PTISPKNA

If you need to confirm the manufacture date on your 6150 Keypad, then there is a way to do this. However, it requires opening up the keypad. There are two (2) tabs at the bottom of the keypad that you will need to press in. We recommend using a small screwdriver to do this. Once the tabs have been pressed in, you will be able to separate the keypad from the back cover. Then on the circuit board, there will be a sticker with the date code printed in black. This date code consist of one (1) letter, followed by three (3) digits.

Resideo uses a unique process to decipher the date code. The letter C indicates that the 6150 was manufactured in 2019. If the code starts with any letter other than C, then your 6150 Keypad is unaffected. Then the three digit code corresponds to the day of the year. April 17th is the 107th day of the year. July 19th is the 200th day of the year. With that in mind if the date code reads any value between C107 and C200, then the 6150 may be affected.

The picture below shows the date code on a Honeywell 5828V Keypad. This keypad follows the same date code format as the 6150. Note that this date code reads B249, so it would NOT be affected by this problem.

If the product is still in the box, then you can alternatively check the date code on the sticker on the outside of the box. This can be see in the following images below. Note that the date code in these images reads C192, so this keypad may be affected.

Remember, if the date code on your Honeywell 6150 falls between C107 and C200, then it MAY be affected. Just because it falls within this range does not mean for sure that it is affected. The only way to determine for certain is to test the keypad. If you have any of the [1 + *], [* + #], or [3 + #] functions programmed, then you should test them to make sure they work properly. Remember to place your system on test mode before doing this to prevent false alarms! If you get the proper panic response, then you are fine. If not, then you must return the keypad to us if you purchased it from Alarm Grid.

Every customer who returns an affected 6150 Keypad will receive a complimentary Honeywell 6150RF Keypad as a replacement. The 6150RF is the exact same keypad as the 6150, except that it includes a built-in 345 MHz wireless transceiver for supporting Honeywell 5800 Series Wireless Sensors. The 6150RF is basically an "upgraded" 6150, so you're really getting an even better keypad. Please note that this offer is only valid thru the end of the month. That is August 31, 2019.

If you are in the market for a new keypad for a Resideo VISTA System, then now is a great time to get a Honeywell 6160 Keypad. The 6160 is an even BETTER keypad than the 6150. This is because the Honeywell 6160 is an Alphanumeric Keypad, while the 6150 is a Fixed English Keypad. You need an Alphanumeric Keypad if you want to make menu-level programming changes. With a Fixed English Keypad like the 6150, you are operating blindly when you enter programming. For that reason, trying to program a system with a 6150 is strongly discouraged. With that in mind, the 6160 is the better keypad in every aspect. We actually offer the 6160 for a lower price than the 6150 ($52.99 vs $54.99) because we want our customers to have a keypad that they can use to confidently program their systems.

If you are indeed affected by this issue, then we urge you to contact us as soon as you can. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you would prefer to call us, we can be reached at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F.

We sincerely apologize to anyone who may have been affected by this issue. But we promise to make things right and make sure that you have a keypad that works with all its functions as intended. Please reach out to us if you have any questions. As always, thank you for being a valued Alarm Grid customer.

After much anticipation, Resideo has finally released the Honeywell LYRICLTE-V Verizon LTE Communicator for their flagship Lyric Security System. This now gives Lyric users a choice between two fantastic cellular coverage options in the AT&T LTE Network and the Verizon LTE Network.

For anyone who doesn't know, an alarm monitoring communicator is a very important accessory for an alarm system. This is the device that allows the panel to send and receive the signals that are necessary for alarm monitoring and remote smart home control. The Resideo Lyric Controller comes with a built-in WIFI card for this purpose. But you can also add a cellular communicator to serve as a backup communication path in case the internet ever goes down or becomes unavailable.

Previously, Lyric System users were restricted to the Honeywell LYRICLTE-A AT&T LTE Communicator for cellular backup. This presented a problem for Lyric System users in areas not covered by the AT&T LTE Network. These users were forced to forgo the ever-important cellular backup for their systems. The Honeywell LYRICLTE-V Verizon LTE Communicator finally provides a much-needed answer for these users.

It is also important to pay special mention to the Verizon LTE Network itself. LTE stands for "Long-Term Evolution". Cellular service providers like Verizon have been working hard to establish robust and powerful infrastructure for their LTE Networks over the past several years. These networks are not going away any time soon. The LTE networks represent both the present and the future for cellular communication.

By choosing an LTE communicator like the LYRICLTE-V, you are ensuring that your Lyric System can remain monitored for many years to come. Even as Resideo prepares to release the upcoming Resideo PROA7PLUS Wireless Security System, your Lyric Alarm System will still be supported. It will continue to work great for alarm monitoring and for smart home automation. The importance of the Honeywell LYRICLTE-V is that it is providing a long-term solution for your panel. This is more than just a communicator. This is a long-term investment to keep your Lyric Controller monitored well into the very distant future.

The LYRICLTE-V module is super easy to install. The process can be completed by any end user. First put the system into its cellular installation mode. You can do this by starting from the main screen and choosing Security > Tools > enter Master Code (default 1234, but usually changed) > Advanced > Install Cellular Module > Yes. Then just follow the onscreen instructions by pushing up on the right-side cover for the panel to reveal the cellular communicator slot. Insert the LYRICLTE-V, and reapply the side cover. Indicate on the Lyric Screen that you have installed the communicator, and the system will complete the process. You will then be able to activate the communicator for monitoring service. Be sure you have a monitoring plan that includes cellular communication before adding the module.

With its new cell card, your Lyric System will now be capable of utilizing dual-path communication. This means that it will be able to send and receive signals across IP and cellular. IP communication normally serves as the primary communication path, as it is usually faster than cellular. But having that cellular backup is crucial for ensuring that your system always stays monitored and connected. As long as one path is available, your Lyric System will be able to perform all of the functions necessary for alarm monitoring. This includes staying connected with the AlarmNet Servers and Total Connect 2.0.

In order to support the LYRICLTE-V Verizon LTE Communicator, your Lyric System must be running Firmware Update MR9 or higher. As of summer 2019, this is the latest firmware release for the Lyric System. To upgrade the firmware, your Lyric System will need to be connected with the AlarmNet Servers. Since you won't be able to use the cellular communicator until you have MR9, you will need to use a WIFI connection to complete the upgrade.

Keep in mind that if you don't have WIFI access in your primary location, you can bring your Lyric Panel to a different location with WIFI access just for the sake of the upgrade. Then install and activate the LYRICLTE-V, and use a cellular-only path in your primary location. We know that many users don't have WIFI access in their homes. This work-around is perfect for these users, as they can get their systems on the necessary firmware and then use the communication path that works best for their situation. For more information on the MR9 Firmware Update, we strongly recommend reviewing this very recent blog post from Alarm Grid.

Finally, you will need an alarm monitoring plan that includes cellular communication if you want to take advantage of all the benefits that this communicator has to offer. Alarm Grid customers will want to choose a Gold Level monitoring plan or higher to unlock the full potential of the module. This will allow you to activate the communicator with Alarm Grid and provide you with access to the Total Connect 2.0 platform for remote security and smart home functionality. More information is available on our alarm monitoring page.

If you are not interested in Total Connect 2.0, we also offer a Cellular-Only Plan that will provide standard central station monitoring service and connectivity through cellular or cellular and IP. While we strongly recommend taking advantage of all the great features and remote access capabilities of Total Connect 2.0, we understand that some users may just want to keep things simple with non-interactive monitoring service. This Cellular-Only Plan is certainly an option if you want to activate a LYRICLTE-V module for no-frills alarm monitoring.

We are proud to say that the Honeywell LYRICLTE-V Verizon LTE Communicator is now available for purchase on our site. This is the communicator recommended for any Lyric user who finds that Verizon service works best in their area. If you have better coverage from AT&T, the Honeywell LYRICLTE-A AT&T LTE Communicator is still available. Remember, this has nothing to do with your standard cellular service provider. Your alarm system is completely separate from your smartphone. You can have an AT&T Phone and a Verizon Communicator for your alarm system. You should just pick whichever service works best in your area.

If you have any questions about the Lyric Alarm System, the new LYRICLTE-V Verizon LTE Cellular Communicator, or about alarm monitoring in general, please reach out to us. The best way to contact us is to email support@alarmgrid.com. We check our email super regularly, and we make sure to reply to any inquiry as soon as possible. You also have the option of calling us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering all your important questions.

Hi DIYers! We are excited to announce that there has been a price reduction on the Honeywell SkyBell DBCAM Video Doorbells. You can now get a brand-new video doorbell for your home for just $100. These are excellent video doorbells that are compatible with the Total Connect 2.0 platform.

The SkyBell DBCAM captures video at up to 1080p quality. The device connects with your home's local WIFI network, and it has a built-in LED light to display current status. Whenever someone rings the doorbell or someone in front of your door sets off the integrated motion detector, you will receive a push alert right to your smartphone. This is great for knowing if your friend has arrived, if the pizza is here, or even if a package thief is trying to make off with your stuff!

If you are an Alarm Grid monitored customer with access to Total Connect 2.0, you can set up the DBCAM to send you alerts right through the TC2 platform. If you don't have service with Alarm Grid, you can still receive mobile alerts for the DBCAM through the SkyBell App. By connecting the device with your local WIFI network, you can get these alerts from anywhere. Whether you're in the backyard or across the planet, you will know exactly what is going on in front of your house!

Please note that this limited time offer is only for the "round" SkyBell DBCAM. Only the "silver" color is being included in this promotion. No other color variant is being offered at a discounted price. Additionally, the SkyBell DBCAM-TRIM and the Alarm.com SkyBell DBCAM are both NOT included in this promotion. Both of those products are still available at their usual prices. This promotion, while supplies last, is strictly for the silver-colored Honeywell SkyBell DBCAM for use with Total Connect 2.0.

Hurry now, and get a brand-new SkyBell DBCAM for your home before they're sold out! This promotion is only being offered while supplies last. If you have any questions, you can always email us at support@alarmgrid.com. We look forward to hearing from you!

Resideo has announced that the Lyric Gateway System has been discontinued, effective immediately. You can no longer purchase the Gateway from the Alarm Grid website. Fortunately, the vastly superior Lyric Controller is still available for purchase if you decide to go with a Resideo System.

The Lyric Gateway was a unique system. It offered no option for end user programming. Instead, all programming had to be done remotely by an alarm monitoring company. This did not fit the DIY model of Alarm Grid. As a DIY monitoring company, we try to empower our customers by encouraging them to complete their own programming and learn how their systems work. Because of this, the Lyric Gateway was never a good product for us. We carried it to offer as many options for our customers as possible.

There are a few Alarm Grid customers with active Lyric Gateway Security Systems. We want them to rest assured that we will continue to support their panels for as long as we can. The Gateway System even has an AT&T LTE Communicator available, the Honeywell LYRICLTE-A. Installing and activating this communicator will ensure that a Gateway System can remain monitored for many years to come. Please note that the upcoming Verizon LTE Communicator for the Lyric will not work with the Gateway.

If you are looking for a new Resideo Security System, the Lyric Controller is still the recommended option. This panel is actively being supported with new add-on releases and new firmware updates. This is evidenced by the upcoming Verizon LTE Communicator and the MR9 Firmware Update to support this new module. Even with the new Resideo ProSeries System eventually coming to the market, we expect Resideo to maintain active support for the Lyric and their existing LYNX Touch Systems for a long time. For more information on the MR9 Firmware update, please click here.

If you have any questions about the discontinuation of the Lyric Gateway, please reach out to us at support@alarmgrid.com. We look forward to hearing from you.

Hi DIYers! We are very happy to announce that software revision 1.09 is now available for the Resideo Lyric Security System. This software revision is more commonly known as firmware update MR9, and it can be downloaded for free by any end user with active alarm monitoring service.

The biggest addition that comes from firmware update MR9 is support for the upcoming Verizon LTE Communicator. We expect this communicator to be released sometime later this summer. Support for the existing AT&T LTE Communicator is also carried over to MR9. The update can be pushed down from the Resideo AlarmNet Servers and is completely free of charge. In order for the update to take effect, the system must be disarmed, with no trouble conditions present.

If you want to apply the update yourself when the system is disarmed, you can do so by entering the following commands from the main Lyric screen: Security > Tools > Installer Code (default 4112) > Update Firmware. The button will grey out to confirm that it was selected. Then return to the home screen using the return arrow in the upper-right corner. The update process should begin automatically.

Depending on the speed of the communication path, the update process can take anywhere from a few minutes to up to an hour. The system will then reboot to apply the update. If you want to confirm the update, go to Security > Tools > Master Code (default 1234) > Advanced > System Information. The listed Revision on the top line should start with 1.09.

If you want more information about the MR9 update, please check the associated release notes. If you have any further questions about the MR9 update, please reach out to us. The best way to reach us is to email support@alarmgrid.com. We look forward to hearing from you!

Resideo will be pushing down an over-the-air (OTA) firmware update for all AlarmNet LTE Communicators later this month. This update will go through automatically, and it should not affect your monitoring service in any fashion. The update will be applied sometime later this month.

This update only affects the communicator, not the panel itself. The updates will be applied automatically in batches until it has been applied to every Resideo LTE Communicator. First the Verizon LTE Radios will be updated, followed by the AT&T LTE Radios. Resideo will start each update cycle with batches of units that were registered first. The company will follow a sequential order, finishing with batches of units that were registered last. Any new unit that is activated will be placed at the end of the cycle.

It is possible that your system may reboot as part of this update process. However, it should resume normal operation after the update is complete. Additionally, you may notice the following contact ID codes in your Event Log on Total Connect 2.0:

Resideo says that this update will allow their LTE communicators to interact more effectively with the cellular network. Users should expect this update to go through sometime later this month. We do not have an exact date as to when the update process will begin. If you have any questions about this update, please contact us at support@alarmgrid.com for more information.

Hi DIYers! We are happy to announce that we are offering a sale on the iGSMV4G and the iGSMV4G-TC2 effective immediately. The iGSMV4G can be purchased for $50. The iGSMV4G-TC2 is available for $60. These are AT&T 4G Cellular Communicators that allow VISTA Panels to connect with AlarmNet360.

Earlier this year, AT&T announced the sunset of their 3G and 4G networks. By February 2022, it will no longer be possible to use an AT&T 3G/4G with your alarm system. You must upgrade to an LTE communicator by then. Additionally, AlarmNet will no longer allow activations for AT&T 3G Communicators and AT&T 4G Communicators starting Wednesday June 26th, 2019.

We still have some iGSMV4G and iGSMV4G-TC2 products in stock. We want to get rid of them before they become unusable. This is a perfect opportunity to get your Resideo VISTA System online for a very low price. With these communicators, you can access Total Connect 2.0 and use all of the available features. Please note that you will need a Gold Plan or higher to activate a cellular communicator with Alarm Grid. Also, we cannot offer overnight orders for these products.

If you do get one of these communicators, you must activate the module before June 26th. After that date, it will be impossible to activate the cellular portion of the communicator. Additionally, if you deactivate the communicator or discontinue service for any reason, you will not be able to reactivate this unit for cellular service after June 26th. You will still be able to use the communicator for Internet Communication only after this date.

Resideo has stated that more recently manufactured modules will be able to be activated for up to 180 days after June 26th. However, we cannot guarantee that a new iGSMV4G will be able to be activated after that date. For your own planning, you should not expect an AT&T 3G or 4G communicator to be activated after June 26th.

The Honeywell iGSMV4G is a dual-path AlarmNet Communicator for Resideo VISTA Series Systems. It uses AT&T 4G and hardwired ethernet to connect with the AlarmNet Servers and provide access to Total Connect 2.0. This module will provide fast and reliable connectivity until February 2022. The cellular portion of the module will no longer work after February 2022. At that time, you will want to upgrade to a newer LTE communicator. We are offering the iGSMV4G for $50.

The Honeywell iGSMV4G-TC2 is a bundled kit that includes the iGSMV4G module, as well as the necessary PROM Chip upgrades for the VISTA-15P and VISTA-20P Alarm Systems. You should purchase this kit if your 15P or 20P System is running a firmware version of at least 2.0, but less than 9.12. Any 15P or 20P system running less than version 9.12 will not be able to be used with Total Connect 2.0. We are offering this kit for $60.

If you aren't sure what firmware version your system is running, you can check the current PROM Chip. This is a small black chip located in the middle of the system. This FAQ can teach you how to replace an old PROM Chip if needed.

Here is an example of a PROM Chip for a VISTA-20PSIA System. This is basically a VISTA-20P System with some added features put in place to prevent false alarms. Note that this system is running v10.23, which is high enough to use TC2.

If you want to future-proof your VISTA System with an LTE communicator, then we can certainly help you with that as well. We currently offer the Honeywell LTE-XA (AT&T LTE), the Honeywell LTE-XV (Verizon LTE) and the Honeywell LTE-IV (dual-path Verizon LTE and IP ethernet). All of these communicators will extend the life of your VISTA System well into the very distant future.

Keep in mind that a VISTA-15P or VISTA-20P System will need to be running at least firmware version 9.12 to support Total Connect 2.0. A VISTA-21iP must be running at least version 3.13 to support TC2. We offer PROM Chip upgrades for VISTA-21iP Systems here. We do not offer bundled kits for VISTA-21iP PROM Chips. The PROM Chips included in the iGSMV4G-TC2 Kit are for 15P and 20P Systems only.

Remember, we cannot offer overnight orders for either the iGSMV4G or the iGSMV4G-TC2. You must activate these communicators before June 26th. They can remain active until February 2022. After that, you must upgrade to an LTE communicator or use IP only communication. If you have any questions about this sale or these communicators, please contact us at support@alarmgrid.com. We look forward to hearing from you.