Resideo Posts

Total Connect 2.0 now offers a server-to-server integration with Genie® and Overhead Door™ garage door openers. This allows you to control your alarm system, automation devices, and garage doors from a single app. No more fumbling between apps to control both your alarm system and garage door.

The new Genie® and Overhead Door™ server-to-server integrations join Chamberlain and LiftMaster as well as several others. Between these server-to-server options and the Z-Wave options for garage door control, you can now operate nearly any garage door from the TC2 app. This makes it much more convenient when attempting to control multiple systems at once, such as when you are arming your system to leave, or disarming your system to return home, and you also need to control the garage door.

This integration doesn't allow for the automation of the garage door, sadly. It provides manual control only, but it is still a worthwhile integration because it simplifies the process of leaving and returning, which most of us do each day, multiple times per day. To set up the integration you simply need a compatible Genie® or Overhead Door™ product, a WIFI connection for that product, and a Total Connect 2.0 account with the Smart Home plan. For Alarm Grid customers, that is a Silver Plan (Self or Full) or higher.

Step-by-Step FAQ for Overhead Door® Integration
Step-by-Step FAQ for Genie Aladdin Connect® Integration

Setting up the integration is easy. Once you log into your Total Connect 2.0 account, click on Devices. Click the three (3) vertical dots in the upper right corner then tap Add/Remove Devices:

From there, choose Genie or Overhead Door™ from the list of available integrations. You will have two (2) options. You can either "Link to Existing Account" or "Add New Account". If you've already been using the garage door opener manufacturer's app, choose the former, if not, choose the latter.

If you choose "Link to Existing Account," you'll be prompted to enter your login credentials for the existing Genie (Aladdin Connect®) or Overhead Door™ (OHD Anywhere®) app, and then click "Login." Once the credentials are verified, you'll see a list of garage doors to select which ones you want to enable.

On the other hand, if you choose "Add New Account," you'll be redirected to the app store to download either Aladdin Connect® or OHD Anywhere®. Follow the provided instructions to set up your garage doors for remote access. Once completed, return to TC2 and follow the steps to complete enrollment. Once again, you'll need to enter the credentials you created for the garage door manufacturer's app and click "Login." Select the garage doors you want to enroll, and you're all set!

We're thrilled to see Resideo adding new third-party integrations to its Total Connect 2.0 offering. While Alarm.com has been more proactive in supporting this type of integration in the past, Resideo is starting to close the gap. We can't wait to see what they offer next!

Resideo has released Technical Notification #90 due to an issue in manufacturing. In this case, tamper switches on the 5800MINI were installed incorrectly. There is a sales hold on these units to allow a correction of this issue. Only white units are affected, this did not affect brown units.

The 5800MINI is a popular option. It has a small footprint and a convenient blue LED that indicates proper magnet alignment. Recently we have noticed that these units have been back ordered and are currently unavailable. This is most likely the cause.

The 5800MINI, like most wireless sensors, uses an internal tamper button to detect any unauthorized opening of the sensor. This button varies depending on the sensor, but in most cases on the cover, you typically will have a protruding plastic piece that is intended to press down on the tamper switch to close it when the cover is properly installed.

The defective units had this tamper button installed upside down. So when the cover is installed, the plastic piece built into the cover is not making contact with the actual tamper button. They have identified the faulty units to have been manufactured between February 13, 2023 and April 17, 2023. This would mean the date codes on these defective units will show 2307 through 2316. The date code consists of a 2-digit year, and 2-digit week of the year. The date codes can be found on a label on the box that the 5800MINI comes in.

If you recently installed an affected unit, you will likely already know, because the sensor will have indicated a tamper trouble that will not clear, even with the cover properly installed. Holding down the tamper with your finger and then disarming will allow you to clear it, though.

Commercial panels like the Vista-128BPT, have a feature that allows them to ignore zone tampers. This is enabled in programming field *24. If this feature is enabled on your commercial panel, you may not be aware of a tamper issue, as enabling this feature tells the panel to ignore all 5800 and polling loop zone tampers.

If you are currently installing one of these faulty sensors, and need a workaround until your warranty replacement arrives, there is an option. The 5800MINI, reports its tamper on loop 4. On Vista-15p, Vista-20p, and Vista-21ip panels, if you have an available unused wireless zone, you can program the serial number from the 5800MINI using loop 4 and use a non-response zone type, such as zone type 23 (no alarm response). For Lynx, Lyric, and PROA7PLUS panels, you can select "Other" as Device Type and "No Response" as the Response Type. Then the tamper will be ignored.

If you no longer have the box to visually identify the defective 5800MINI units by date code, compare yours with the pictures below. In the first picture, the IC chip is mostly covered with the serial number label, but the tamper button should be on the side closer to this chip. It is not. It is closer to the edge of the sensor.

If properly installed, the tamper should look like the second picture shown below. The IC chip is clearly shown in this image. It's a black square with a white dot in the middle. The black tamper button is on the side closest to this chip.

If you encounter one of these faulty devices, please contact the distributor or retailer where you purchased it. They can inform you of their method for resolving this issue. Alarm Grid customers can begin this process by emailing a picture of their faulty device's tamper switch and including the order number, if available. If you don't have the order number, please provide the email address associated with the order. Alarm Grid customers with defective devices will be sent a warranty replacement when the new ones are available. We can also offer you the workaround mentioned above, until the new product is available.

Resideo is offering the 5815 2-zone door and window sensor as a temporary replacement until 5800MINIs become available. For now, it will be at the same price as the 5800MINI. At alarmgrid.com we have made this adjustment to the pricing of the 5815. The 5815 has been lowered to a price of $24.99 until this issue is resolved. Please stay tuned for any updates on this issue, as we receive them.

We have recently become aware of a potential incompatibility issue between certain older First Alert panels and touchscreen keypads. Some older panel boards with newer chips have experienced this. Unfortunately, we do not have all the details, but we will share an example of one we ran into.

The First Alert Professional program was designed as a dealer program to allow smaller alarm dealers to have some of the same advantages as very large dealers. To accomplish this, they built Vista panels with slight variations and only sold them to dealers who were members of the program. The FA168CPS and FA148CP were two of the most popular panels in that line-up. These panels were, at their base, the same as a VISTA-20P and VISTA-15P respectively. In recent years, Honeywell, now known as Resideo, has ended the First Alert Professional Program.

The First Alert Professional program was very popular, so there are many of these panels still in use today. The thing that makes a panel First Alert vs. VISTA is a difference in the panel circuit board. The chips for a VISTA-20P and a FA168CPS, for example, are exactly the same. Because of this, it has become a popular custom to swap out the older version prom chip for a newer prom chip when an update is necessary.

For many years, this has been common practice and there have been no issues. Unfortunately, with newer technology in the keypads, and advancements in the industry, we are beginning to hear about some minor issues. So, upgrading the prom may not allow everything to function as expected.

There are two ways to tell if your panel is a First Alert version. First, the original prom will have a FA version at the bottom of the label.

Secondly, there is a label stuck underneath the phone line terminals on the terminal block.

We recently ran into a FA148CP board with a manufacture date of T070. The date code is located on a small white label near the top of the panel. The Letter T indicates that this panel was manufactured in 2013, and the 070 indicates that it was manufactured on the 70th day of that year. So this panel was manufactured in March 2013. This panel had a rev 9.12 chip, which was the current revision as of its manufacture date. While the prom was never changed, the customer still had a small issue with the new Honeywell Home Tuxedo he added.

This particular customer intended to use night stay arming mode. Night Stay allows you to arm certain motion detectors, while bypassing others automatically. While the Tuxedo supports this mode when setup properly in the panel, this particular customer's Night Stay option was grayed out on the Tuxedo keypad. This seems to only occur with the newer versions of the Tuxedo. Those being the Honeywell Home Tuxedo and the Resideo Tuxedo. This issue does not seem to appear with the old Tuxedo Touch WIFI. It could possibly affect the Honeywell 6290W touchscreen as well, but there are no reports of that as of this writing.

In talks with Resideo, they informed us that they had noticed similar behavior with a previous customer when using an older revision First Alert panel board with a newer chip installed. They indicated that when this is the issue, the only fix is to replace the panel board. While we are trying to get more details on this issue, we wanted to make our readers aware of the information that we do know. Please feel free to let us know in the comments if you have seen any oddities with a First Alert panel and a touchscreen keypad.

Resideo announced today that the final Lynx product still being manufactured is discontinued, effective immediately. Some components required to produce the LynxTouch L5210 panel are obsolete, so the decision has been made to move on. Rest in peace LynxTouch. You were a good product.

I was never meant to be an alarm technician. I went to school for networking, and I had a job doing technical support for an ISP. Then the Dot-com Bubble burst in 2000 and suddenly there was a surplus of qualified candidates for every networking job. The ISP I worked for went out of business, so I knew that there were at least forty other people looking for the same networking jobs I was.

I saw an advertisement for a technical support specialist at Ademco. I studied up on the company, and what it offered. The largest manufacturer of alarm products in North America. Not bad! The main reason I applied was that I knew none of the other people who were also in the process of losing their jobs, would. I figured I could continue looking for networking jobs if I managed to get hired. I went into it actively not wanting the job. I literally said, "I'll probably get this job because I don't want it."

I had an interview and got a tour. They were interested in me because of my networking background. They were about to begin supporting a touchscreen keypad that had an internet connection and most of their alarm technicians were not good with software, computers, or networking. I left the interview thinking, "I probably won't get this job because now I want it."

But I did get the job, and for the first few months, I thought I would fail. I had no electronics background and no alarm panel background. They trained me on downloading software first. For the first week, I bet I didn't say two words all day long during training. At night I went home saying, "What do they mean 'control panel'?!" What everyone else in the world called a download, they called an upload, and vice versa. Eventually, I made it to alarm panel training.

At that time, in early 2001, the Lynx panel lineup was their only wireless all-in-one panel. Its competition was the Simon panel lineup from ITI/Interlogix/GE. Both manufacturers' panels spoke, and both spoke with a female voice. For a person who didn't have any experience with wiring or resistors, it was like an oasis in a desert of hardwired panels. The Lynx could be a bear to program because it didn't have an actual alpha display, but nearly every Lynx panel in use was exclusively using wireless sensors.

I really liked the early Lynx panels. My reasons were selfish. The thing that made it difficult for others wasn't a problem for me. The menu prompts, particularly in zone and output programming, made perfect sense. The feature that made other panels difficult for me, various wiring scenarios, was almost completely absent from the Lynx. Working with Lynx panels gave me the confidence to stick with alarms until I could master the rest of the product line. Also, because a Lynx panel would allow you to record a custom voice descriptor for a zone, you could use it to play some pretty good pranks on fellow technicians.

That was twenty-one years ago. I was so intent on trying to master this technology I didn't have time to look for a networking job. Anyway, I had found a home in this industry. Interlogix shut down its North American alarm operations at the end of 2019. So, the Lynx has outlived its old nemesis the Simon panel. Earlier this year, Resideo announced that it would discontinue the Lynx 3000 and LynxTouch L7000 panels. The L5210 was the final remaining Lynx system, and now it too is discontinued. Forgive me if I get a little misty-eyed and nostalgic. After all, I'm saying goodbye to an old friend.

"That's Brilliant!" You will soon be hearing that a lot in automation circles. Brilliant Smart Home System has managed to gain a lot of ground in a short time. This is due to their many company relationships. Alarm Grid is pleased to offer the complete line of Brilliant Smart Home System products.

Brilliant Smart Home has designed an in-wall Smart Home Controller or Hub, an in-wall Smart Dimmer, and a Smart Plug. The smart home controller incorporates voice control with Alexa built-in. It can also be used with Google Assistant and Apple HomeKit, which offers voice control using Siri. At least one (1) Brilliant Smart Home Controller must be installed in a location in order to use their services.

The convenient thing about Brilliant's Smart Home Hubs is that they replace an existing in-wall switch. A Brilliant hub or dimmer can replace a toggle, paddle, Decora, rocker, or an existing dimmer. These modules are eye-catching and go with just about any decor. Since the Brilliant Control is installed in the wall it eliminates messy, exposed wires, which you usually have with traditional smart hub setups.

Brilliant's line of smart Home Controllers or Hubs includes four (4) options. Each adds a different level of switch control. There is the 1-switch panel, 2-switch panel, 3-switch panel, and 4-switch panel. The hubs each contain a 5" LCD Touchscreen. The 1-switch panel has on/off and dimming for a single light via the touchscreen. The 2-switch panel has on/off and dimming for 2 separate lights. The 3-switch for 3 lights and the 4-switch for 4 lights. These 2, 3, and 4 switch panels, all have separate touch sliders for on/off and dimming capabilities. Each Smart Hub will install in a standard electrical switch box. This should already be in place for retrofit installs.

These smart hubs can do so much more than just operate the lights or outlets they are wired to. They have a built-in camera, a motion detector, and ambient light sensors. They can also integrate with a compatible video doorbell, and allow viewing of the doorbell, and interaction with your visitor, right on the Brilliant 5" touchscreen display. They can connect and control your smart locks, compatible garage door openers, and smart shades. You can utilize the video and audio intercom feature to communicate between rooms. As long as each room has a Brilliant Smart Hub installed.

You can use these smart hubs to control a compatible smart thermostat, a Sonos speaker system, and many other options. They also integrate with Resideo's Total Connect 2.0 remote control platform for alarm systems. This allows for system arming and disarming, notifications, and Z-Wave device control. With this integration, the user can also view TC2 video cameras via the smart hub.

A monitoring plan with Automation enabled is required, and for camera viewing, a plan that includes video. However, the Brilliant integration is included with those plans at no extra cost. For Alarm Grid customers Automation is included with Self Silver, Silver, Self Gold, and Gold plans. Video surveillance is included in our Self Platinum and Platinum plans.

When you are away from home, even if you haven't yet set up scenes to automate your devices, you will still be able to remotely control them using the Brilliant Smart App. It is available as a free download from the Apple App Store or the Google Play Store. Automation scenes can be created based on events, schedules, or a combination of both.

Brilliant expands its range of smart home devices with the Smart Dimmer Switch that can turn on/off, dim, or run a scene based on the user tapping the capacitive touch plate. It has built-in motion detection, allowing the system to automatically turn lights on or off. Alarm Grid offers these smart dimmer switches in White, Black, Light Almond, or Gray. At least one (1) Smart Controller Hub must be installed in order to use the Brilliant Smart Dimmers.

To round out its family of Brilliant Smart Home Products, they offer a Smart Plug. It adds the ability to control nearly any plug-in device along with the option to integrate that device into scenes. Use it for lamps, coffee makers, fans, heaters, and more. At least one (1) Smart Controller Hub must be installed before you can use a Brilliant Smart Plug.

The Brilliant Smart Controller Hubs, and the in-wall smart dimmer switch, both require 120VAC, with a neutral, and a ground, and line and load wires for multi-way switches. They can be set up in a single pole or 3 or 4, multiway configuration. The smart hub can share control with a standard switch as long as there is no dimming capability on it. For the Smart Dimmer, all switches would need to be replaced with Brilliant Switches in a 3 or 4, multiway configuration.

Brilliant is compatible with the following manufacturers, and the list is growing all the time:

• Voice Assistants:
  • Alexa built-in
  • Apple HomeKit
  • Google Assistant
• Lighting & Switches:
  • Leviton (via SmartThings)
  • Lutron(via SmartThings)
  • LIFX
  • Philips Hue
  • tp-link
  • WEMO
• Climate:
  • Ecobee
  • Google Nest
  • Honeywell Home
• Video Doorbell:
  • Google Nest
  • Ring
  • SkyBell (DBCAM-TRIM2 via Total Connect 2.0)
• Cameras:
  • Google Nest
  • Ring
  • TC2 Cameras via TC2 Integration (IPCAM-WIC1, IPCAM-WIC2, IPCAM-WOC2)
• Security (Including Locks & Garage Doors):
  • August Smart Lock
  • ButterflyMX
  • EMTEK
  • Genie
  • Kwikset
  • Overhead Door
  • Resideo (Total Connect 2.0)
    • Vista Panels that support TC2
    • ProSeries Panels
    • Lyric Panels
    • Lynx Panels
  • Schlage
  • Yale
• Music:
  • Sonos
• Hubs:
  • SmartThings
• Property Management:
  • Entrata
• Motorized Shades:
  • Somfy
  • Hunter Douglas

According to Resideo Technical Support, their integration with Accuweather is partially down. This may cause products that receive weather information some issues. Any touchscreen product that can display weather may show incorrect information. Any automation configured for sunrise/sunset may not operate.

We received this information based on a support request we sent to Resideo. In that specific case, automation schedules based on sunrise and sunset that had been programmed through Total Connect 2.0 were not working correctly. So far, there's been no official report of this outage in AlarmNet360. We are hopeful that additional details will be forthcoming.

Do products or TC2 show incorrect weather in addition to the sunrise and sunset timers being off? We don't know for sure. Is this a nationwide issue, or a regional one? We don't know that for sure either. If you have more details or would like to share your experience, leave a comment below. It could be helpful.

Resideo has not had great success with its products and displaying the weather. In the past, we've reported on issues with the older style Tuxedo keypads not updating the weather properly. Hopefully, this is something that will be resolved in due time. In the meantime, if you have automation schedules for your devices that are set to run at sunrise and/or sunset, be aware that they may not function as intended.

10/6/2022: As of now, Resideo has not posted an update showing that this issue has been resolved. They do report that some customers have had success in deleting the SkyBell from Total Connect 2.0, and then re-enrolling it.

Resideo announced today that users of their Total Connect 2.0 service may currently be experiencing impairment in service. This is as of 1:15 PM Eastern Time today. The services affected are TC2 SkyBell Live Streaming, TC2 SkyBell Clip Replay, and TC2 Video Event Capture.

These services are basically the full range of things you might use a video doorbell for. Bear in mind that TC2 and SkyBell use a server-to-server integration. That means that all the heavy lifting with regard to the SkyBell integration is happening on the SkyBell servers. The TC2 servers are just sending requests back and forth to those SkyBell servers. We don't know if this issue is completely on the SkyBell side of things, or if there is a breakdown in communication between the TC2 servers and the SkyBell servers. If any more information comes to light, we'll share it here.

In the meantime, what we do know is that all other aspects of Total Connect 2.0 service are working as they should. Also, and most importantly, the delivery of alarm signals is not in any way impaired by this temporary situation. We know that the issues began at 1:15 PM ET, and as of now, the outage is still ongoing. If we receive information on an end to this situation, we'll post it here, so stay tuned.

Verizon plans to shut down its CDMA (3G) network by December 31, 2022. If you have a Verizon CDMA communicator on your system, you need to upgrade by then, or your system may be unable to communicate in the event of an emergency. Alarm Grid is making the upgrade as painless as possible.

We've posted about the AT&T 3G and Verizon CDMA sunsets a lot! Verizon CDMA users have been fortunate in that they've had nearly a year longer to update than AT&T 3G users. However, the sunset is drawing near, so those who still have a system with a CDMA communicator should be giving serious consideration to upgrading. If you're not sure how to upgrade, this post provides great information.

If you're concerned about the cost of upgrading, we offer financing through Affirm. From this link, choose "Shop Now" and follow the prompts to apply at check out. If you have any questions, contact us at support@alarmgrid.com if we can be of assistance, we're more than happy to help.

You might wonder why we continue to talk about upgrading your system. It's because we know that cellular alarm communication is the most reliable method of communication available today. Internet, be it Ethernet or WIFI is great. It's fast, and when it's available it makes using services like Alarm.com or Total Connect 2.0 much more fluid. It's also very fast for reporting alarm signals when central station monitoring is in use.

But we all know that an internet connection can be unreliable. Sometimes WIFI just stops working and requires a reboot or other end-user intervention. For most folks, when the power goes out, internet equipment also goes down. This means that even a wired Ethernet connection to the internet can be vulnerable to downtime.

With cellular, those types of issues are much less likely to occur. Cellular providers have all sorts of redundancy built into their networks. So, a loss of power is countered by backup power sources for cellular towers. The spacing of the towers themselves means that in most cases, a cellular device will have a primary tower and at least one backup tower to keep it connected and communicating. Cellular alarm communicators either have their own backup battery or use the battery of the alarm panel they are connected to. So the loss of primary power won't take the communicator offline.

Finally, we'll wrap this up by reminding Alarm Grid customers that waiting until the last minute to upgrade your communicator is a bad idea. We have a finite number of activators, and the holiday season is coming up soon, which will further limit the time we have to get new communicators activated. Upgrading from an older communicator to a new one usually doesn't take quite as long as a new activation, but it does require manual input from one of our activators, so please be mindful of this and schedule your upgrade using our communicator replacement portal as soon as possible.

Alarm panel manufacturers routinely offer panel firmware updates. This allows them to add features and correct issues. However, most DIY users don't have access to the restricted portion of the company's site where these files are housed. Alarm Grid offers the latest firmware file downloads.

Most alarm panels can be updated Over-the-Air (OTA) using either Alarm.com or AlarmNet360. AlarmNet never charges anything for these updates, and Alarm.com also offers them for free, unless they have to be sent to the panel using cellular data. In that case, the update will incur a small fee, depending on the size and number of updates that need to be sent.

Qolsys panels will not perform an OTA update unless the panel is connected to WIFI. If you have one of these panels installed in a location where WIFI is not available, then the only option is to either update using a cell phone as a WIFI Hotspot, or download the firmware files, and then install them via either Micro SD Card (IQ2/IQ2+) or Access Point (IQ4).

Honeywell L5200, L5210, and L7000

Honeywell used to offer free firmware updates for the LynxTouch panels that they pushed remotely using AlarmNet360. It was a messy process, AlarmNet tech support was required to request these updates individually, per account. So, sometime after the introduction of the Lyric panel, they stopped this practice. The Lyric can only be firmware updated using AlarmNet360, but the update can be requested by the dealer, and now, the customer can also request the firmware update via the panel. When Honeywell, now Resideo, ceased offering OTA updates for the LynxTouch panels, they released the Honeywell LYNXTOUCH-MSD Firmware Update Tool. This tool can be used to update the L5200, L5210, or L7000 panels.

When an L5200 is updated to the latest version, it becomes an L5210 internally, though there are certain physical traits of the L5200 that won't change, like the screen size. Depending on when you purchased the LYNXTOUCH-MSD tool, it may come with the latest firmware version already on the SD Card (it comes with both L5210 and L7000 firmware already loaded). However, if you purchased your update tool when they were first released, it will have an older firmware version on it, and you will need to download the newest firmware to the SD Card and update the panel again to get the most current version. The update files are housed on the Resideo website in the password-protected portion of MyWebTech, so we offer the files for download from our site:

• L5200 or L5210 LYNXTOUCH-MSD Firmware Update Page
• L7000 LYNXTOUCH-MSD Firmware Update Page

2GIG Go!Control 2 (GC2) or 2GIG GC2e

The 2GIG GC2 and 2GIG GC2e have a couple of different methods for updating the firmware. There is the 2GIG UPDV Easy Updater Tool and the 2GIG UPCBL2 Firmware Update Cable. The updater tool is geared more toward a professional installer who will be updating multiple different panels over the course of years. It comes with a version of either the 2GIG GC2 or GC2e firmware loaded but the tool itself will then have to be updated when newer firmware is released. The files to load are available from our site and are linked below.

The updater cable is the method of update most DIY users choose to use. It requires that the user have a windows computer available. The cable is a fixed length, so the computer that will be used needs to be near the alarm panel in order to perform the update. Ideally, a laptop is used. Instructions for using the updater cable to load the latest firmware onto a 2GIG GC2 or 2GIG GC2e can be found here. Instructions for loading new firmware onto the 2GIG UPDV Easy Updater Tool can be found here. Instructions for using the updater tool to update a 2GIG GC2 or GC2e panel once it has the latest file loaded can be found here.

The 2GIG GC2 and 2GIG GC2e firmware pages are linked below. Each page has both Updater Tool and Updater Cable files:

• 2GIG GC2 Firmware Update Page
• 2GIG GC2e Firmware Update Page

2GIG GC3 and 2GIG GC3e

The 2GIG GC3 and 2GIG GC3e technically use the same firmware. The 2GIG GC3e was released at firmware version 3.2.1, so any GC3e panel will have at least this version of firmware already installed. Alarm Grid offers firmware versions 3.0.1 up through 3.2.4.6725 on our 2GIG GC3 Firmware Update Page. On our 2GIG GC3e Firmware Update Page, we offer 3.2.3.6713 up through the current version which, at the time of this writing, is 3.2.6.6770.

The 2GIG GC3 and 2GIG GC3e are both much easier to update than the 2GIG GC2 or GC2e. Both 2GIG GC3 versions offer WIFI, which makes OTA updates simple, as well as free. For systems that need it, an OTA update can be pushed from Alarm.com via cellular for a nominal fee. Again, Alarm Grid offers this type of upgrade to our customers at our cost, with no markup. If WIFI is not available at the panel, and a user doesn't want to pay for an OTA update, we offer the upgrade files from our site. This FAQ provides a walkthrough on how to perform the update using the files from our site. Instructions for performing the update are also listed on the page along with the firmware files.

• 2GIG GC3 Firmware Update Page
• 2GIG GC3e Firmware Update Page

2GIG Edge

The 2GIG Edge updates in the same way as the 2GIG GC3 and GC3e. It has a USB port located on the top of the panel. Once the firmware update file has been loaded onto the root directory of a USB drive, the drive is inserted into the port on the panel's top and the panel prompts the user to update. For full instructions on updating a 2GIG Edge, check out this FAQ.

• 2GIG Edge Firmware Update Page

Qolsys IQ Panel 2 and IQ Panel 2 Plus

The IQ Panel 2 and IQ Panel 2 Plus also use the same firmware version. The difference between the two panels is hardware. The IQ Panel 2 does not support PowerG, and the IQ Panel 2 Plus does. As noted above, Qolsys panels will not download firmware updates via cellular data, so the options are to connect the panel to WIFI, temporarily connect the panel to a Hotspot on a cellular phone, or update locally using a Micro SD Card. The step-by-step instructions for loading the firmware from an SD Card are shown on the firmware update page.

• Qolsys IQ Panel 2 Firmware Update Page (Version 2.3.1-ADCS 5.18-ADCL)
• Qolsys IQ Panel 2 Plus Firmware Update Page

Qolsys IQ Panel 4

The Qolsys IQ Panel 4, like the previous IQ Panels, will not download firmware updates via cellular data. However, unlike the IQ Panel 2 or IQ Panel 2 Plus, the IQ Panel 4 does not have a Micro SD Card slot. Instead, if WIFI is not accessible by the panel, either directly or via a cell phone Hotspot, then the firmware update files have to be downloaded to a phone or tablet, then the phone or tablet must be connected to the IQ Panel 4 Access Point, and the files then loaded to the panel from the phone or tablet. Instructions for updating using the Access Point are available on the firmware download page.

• Qolsys IQ Panel 4 Firmware Update Page

Above are links to all the different panel firmware pages we offer here on the Alarm Grid site. In addition to alarm panel firmware, we also offer some firmware pages for the Honeywell Home TUXEDOW or Resideo TUXEDOWC touchscreen keypads as well as the older Tuxedo Touch firmware. We don't have a page for the older 6280 touchscreen keypads, but if you need access to that firmware, send an email to support@alarmgrid.com letting us know what you need and we can get you access to it.

As mentioned above, the Lyric panel can only be updated via AlarmNet360 and in order to update the firmware, the panel has to be actively monitored. The same is true of the newer Honeywell Home and Resideo ProSeries panels (PROA7, PROA7PLUS, PROA7C, and PROA7PLUSC). These panels must be actively monitored and registered with AlarmNet360 before an update can be applied to them.

Resideo announced last week that due to a required component becoming obsolete, they are forced to discontinue the popular 5800FLOOD sensor. There is still some available stock, so Alarm Grid has not yet discontinued it, but once all stock has been exhausted, the 5800FLOOD is gone for good.

The 5800FLOOD is popular because unlike the 5821, it doesn't require that a water probe be added to the sensor. Water detection is built-in, and configuration is easy. Another benefit of the 5800FLOOD is that it will alert for flooding more quickly than the 5821. The prongs of the 5800FLOOD need only be in contact with water for about 25 seconds before a signal is sent to the alarm panel. The 5821 flood probe must be in contact with water for about three (3) minutes before sending a signal.

In addition to flood sensing, the 5800FLOOD also monitors for extreme cold and/or hot temperatures locally. This is done using a temperature sensor that is built into the 5800FLOOD. For cold temperature sensing, if the ambient temperature drops below 45℉ (7.2℃) for more than 15 minutes, an alert is sent using Loop 1. For high-temperature sensing, if the temperature rises above 95℉ (35℃) for more than 15 minutes, then an alert is sent using Loop 2. The flood sensor transmits using Loop 3.

Now that the 5800FLOOD is being discontinued, the Resideo and Honeywell Home 5821 is the recommended replacement. One drawback to the 5821 is that it requires a remote probe be added for flood sensing, and for freeze sensing. However, only one (1) remote probe can be used per transmitter, so if you need to monitor for both flood and freeze, two (2) 5821s are required.

The 5821 supports the following functions:

For flood sensing, we recommend using the FP280 as it includes wiring, and the required resistor is already in place. With the 470PB, the user is responsible for providing their own wire and must add the 2.2 MΩ resistor themselves. In all cases, wiring between the 5821 and whichever remote probe is used should be made as short as possible, and should not exceed 96" (243cm). Be sure to read the full Install Guide for the 5821 for all of its various quirks.

Supply chain shortages claim another victim in the 5800FLOOD. It seems like only yesterday that we were excitedly telling you about it. What are your thoughts on the demise of this "New and Improved" environmental sensor? Leave us a note in the comments, as we always love hearing from our readers.