Site Announcements Posts

Qolsys recently released firmware version 4.2.0, which added a lot of new features as well as fixes and improvements to the panel. However, after updating, a small number of panels reported receiving an error message regarding a panel shut down due to high temperature. This issue is corrected in firmware version 4.2.1.

If you see a message on your Qolsys IQ Panel 4, or IQ4 Hub, that mentions an overheating situation, and/or if the panel shuts itself down without you having a chance to see the message, don't worry. Use the power button on the side of the panel to turn it back on. Press and hold the button for three (3) seconds. Once the panel powers back on, update the firmware to 4.2.1. This should take care of the erroneous panel logic that is making the panel think the battery is too hot. Read the TSB# 221017 IQ Panel 4/IQ4 Hub - 4.2.1 Software Update - Release Notes and Instructions here.

As always, you have three (3) ways to update the panel firmware. If the panel is monitored and has a connection to WIFI, you can have your alarm dealer push the update to your panel over-the-air (OTA) using Alarm.com. You can also choose to request the update from the panel using a Patch Tag. Instructions for how to perform this type of update are included on our Qolsys IQ Panel 4 Firmware Updates page along with the update file, for those who don't have WIFI.

If you don't have a WIFI connection at the panel, then the previous two options are not available to you. In that case, you'll need to download the firmware file, which you can get at our above-linked page, and then use the panel's access point feature to perform the update. Instructions for this type of update are also included on Alarm Grid's IQ Panel 4 Firmware Updates page. We'll post them here as well to make things as easy as possible.

Instructions for Updating the Qolsys IQ Panel 4 Via Access Point

1. Download and save the required file from our site. You'll need to use a smartphone, tablet, or computer with WIFI capability to perform the update. Remember, the panel should have had 4.1.1 installed prior to installing the 4.2.0 (or higher) firmware.
2. On the IQ Panel 4, go to Settings > Advanced Settings > Enter Installer or Dealer Code (Default 1111, or 2222 respectively) > Upgrade Software > "Upgrade Using Access Point". The Access Point will need to be enabled in order to use this feature.
   • To enable the Access Point, be sure the panel has WIFI enabled, then go to Settings > Advanced Settings > Enter Installer or Dealer Code > Installation > Devices > WIFI Devices. First, click on WIFI and be sure Activate WIFI has a Check in the box to the right. Then press the back arrow at the bottom of the screen. Go to Access Point Settings. Be sure the WIFI Access Point is enabled with a check in the box at the right. Press the Home button at the bottom of the screen, then go back to Step 2 and continue.
3. A QR Code will be displayed on the panel. Scan it with your phone or tablet. If you're on a device that won't allow you to scan the QR Code, then you will have to manually join the panel's access point network by entering the panel's SSID and Password which will be displayed on the same screen as the QR Code.
   
   
   
4. Press "Start" to begin the local server session, then from your device, scan the second QR code provided by the IQ Panel 4. If that is not an option, navigate to the "https:" URL shown on the panel's screen.
   
   
5. Follow the prompts on your phone, tablet, or computer to select the correct files and transfer them to the panel. The file you download is in .zip format. It should automatically unzip and create a folder called Software-Patch-421. This folder will have three (3) files in it.
   
   When you go to the URL or use the 2nd QR Code, you'll see a screen that will allow you to choose each of these three (3) files. When you click Choose File on each option, it will only allow you to select the correct file from those available. The other two files will be grayed out.
   
   
   
   Once all three files have been successfully chosen, press "Send Files". A progress bar will be shown on the phone, tablet, or computer, showing that the files are being uploaded to the IQ Panel 4. A message will come up saying "Uploaded ALL files successfully". Hit "Close" on the phone, tablet, or computer.
6. Once the files have been loaded to the IQ Panel 4, it should automatically begin the update. Once the update begins, don't touch the panel screen. The panel will reboot as part of the firmware update process.
   

"That's Brilliant!" You will soon be hearing that a lot in automation circles. Brilliant Smart Home System has managed to gain a lot of ground in a short time. This is due to their many company relationships. Alarm Grid is pleased to offer the complete line of Brilliant Smart Home System products.

Brilliant Smart Home has designed an in-wall Smart Home Controller or Hub, an in-wall Smart Dimmer, and a Smart Plug. The smart home controller incorporates voice control with Alexa built-in. It can also be used with Google Assistant and Apple HomeKit, which offers voice control using Siri. At least one (1) Brilliant Smart Home Controller must be installed in a location in order to use their services.

The convenient thing about Brilliant's Smart Home Hubs is that they replace an existing in-wall switch. A Brilliant hub or dimmer can replace a toggle, paddle, Decora, rocker, or an existing dimmer. These modules are eye-catching and go with just about any decor. Since the Brilliant Control is installed in the wall it eliminates messy, exposed wires, which you usually have with traditional smart hub setups.

Brilliant's line of smart Home Controllers or Hubs includes four (4) options. Each adds a different level of switch control. There is the 1-switch panel, 2-switch panel, 3-switch panel, and 4-switch panel. The hubs each contain a 5" LCD Touchscreen. The 1-switch panel has on/off and dimming for a single light via the touchscreen. The 2-switch panel has on/off and dimming for 2 separate lights. The 3-switch for 3 lights and the 4-switch for 4 lights. These 2, 3, and 4 switch panels, all have separate touch sliders for on/off and dimming capabilities. Each Smart Hub will install in a standard electrical switch box. This should already be in place for retrofit installs.

These smart hubs can do so much more than just operate the lights or outlets they are wired to. They have a built-in camera, a motion detector, and ambient light sensors. They can also integrate with a compatible video doorbell, and allow viewing of the doorbell, and interaction with your visitor, right on the Brilliant 5" touchscreen display. They can connect and control your smart locks, compatible garage door openers, and smart shades. You can utilize the video and audio intercom feature to communicate between rooms. As long as each room has a Brilliant Smart Hub installed.

You can use these smart hubs to control a compatible smart thermostat, a Sonos speaker system, and many other options. They also integrate with Resideo's Total Connect 2.0 remote control platform for alarm systems. This allows for system arming and disarming, notifications, and Z-Wave device control. With this integration, the user can also view TC2 video cameras via the smart hub.

A monitoring plan with Automation enabled is required, and for camera viewing, a plan that includes video. However, the Brilliant integration is included with those plans at no extra cost. For Alarm Grid customers Automation is included with Self Silver, Silver, Self Gold, and Gold plans. Video surveillance is included in our Self Platinum and Platinum plans.

When you are away from home, even if you haven't yet set up scenes to automate your devices, you will still be able to remotely control them using the Brilliant Smart App. It is available as a free download from the Apple App Store or the Google Play Store. Automation scenes can be created based on events, schedules, or a combination of both.

Brilliant expands its range of smart home devices with the Smart Dimmer Switch that can turn on/off, dim, or run a scene based on the user tapping the capacitive touch plate. It has built-in motion detection, allowing the system to automatically turn lights on or off. Alarm Grid offers these smart dimmer switches in White, Black, Light Almond, or Gray. At least one (1) Smart Controller Hub must be installed in order to use the Brilliant Smart Dimmers.

To round out its family of Brilliant Smart Home Products, they offer a Smart Plug. It adds the ability to control nearly any plug-in device along with the option to integrate that device into scenes. Use it for lamps, coffee makers, fans, heaters, and more. At least one (1) Smart Controller Hub must be installed before you can use a Brilliant Smart Plug.

The Brilliant Smart Controller Hubs, and the in-wall smart dimmer switch, both require 120VAC, with a neutral, and a ground, and line and load wires for multi-way switches. They can be set up in a single pole or 3 or 4, multiway configuration. The smart hub can share control with a standard switch as long as there is no dimming capability on it. For the Smart Dimmer, all switches would need to be replaced with Brilliant Switches in a 3 or 4, multiway configuration.

Brilliant is compatible with the following manufacturers, and the list is growing all the time:

• Voice Assistants:
  • Alexa built-in
  • Apple HomeKit
  • Google Assistant
• Lighting & Switches:
  • Leviton (via SmartThings)
  • Lutron(via SmartThings)
  • LIFX
  • Philips Hue
  • tp-link
  • WEMO
• Climate:
  • Ecobee
  • Google Nest
  • Honeywell Home
• Video Doorbell:
  • Google Nest
  • Ring
  • SkyBell (DBCAM-TRIM2 via Total Connect 2.0)
• Cameras:
  • Google Nest
  • Ring
  • TC2 Cameras via TC2 Integration (IPCAM-WIC1, IPCAM-WIC2, IPCAM-WOC2)
• Security (Including Locks & Garage Doors):
  • August Smart Lock
  • ButterflyMX
  • EMTEK
  • Genie
  • Kwikset
  • Overhead Door
  • Resideo (Total Connect 2.0)
    • Vista Panels that support TC2
    • ProSeries Panels
    • Lyric Panels
    • Lynx Panels
  • Schlage
  • Yale
• Music:
  • Sonos
• Hubs:
  • SmartThings
• Property Management:
  • Entrata
• Motorized Shades:
  • Somfy
  • Hunter Douglas

Alarm.com first reported issues with remote commands failing or being heavily delayed at 3:40 AM this morning 10/10/2022. The delay in receiving commands at a customer's system, would also result in notifications being delayed. Alarm.com assured dealers that they were working on the issue.

At 5:10 AM, Alarm.com notified that commands were being processed at that time. When an issue like this occurs, commands that aren't immediately processed aren't necessarily lost. Often they are queued, and once the issue is resolved, those queued commands must then be processed in order. This can make it seem as though an issue still exists when in reality the delay is caused by those queued commands.

At 6:35 AM Alarm.com advised that there was still some delay in remote commands being processed. We can't say for certain these delays were caused by earlier queued commands that were working their way through the system, but that could very well be the case.

At 7:45 AM, Alarm.com provided another update. According to them, the situation had improved, but at this time, there were still some delays in remote commands being received at the alarm system. This was still causing some delays with notifications as well.

At 10:00 AM Eastern Time, Alarm.com advised that this issue has been resolved, remote commands are being processed normally. They are still monitoring the system, and if any issues should appear, they will begin the resolution process immediately.

Qolsys has released Firmware Version 4.2.0 for the IQ Panel 4, and the IQ4 Hub (coming very soon). This is a huge update with lots of new features and bug fixes. In this blog, we'll discuss what to expect from this release. The IQ Panel 4 MUST be on version 4.1.1 to install version 4.2.0.

For those of you with panels that can't access WIFI, we've updated our Qolsys IQ Panel 4 Firmware Updates page with the newest release. In addition, if your panel isn't yet on version 4.1.1, we have that file available too, so you can get your panel completely updated just by visiting our page. Just scroll down the page until you see the green download button for 4.1.1. Instructions on updating are included on the page.

The marquee feature in this release is support for the new Qolsys IQ WIFI 6. This is an all-new, IPv4 and IPv6 capable router purpose-built for security professionals. Out of the box it has three (3) partitions enabled. A Guest partition that is capable of using both 2.4 GHz and 5 GHz, and the Main partition that also supports both 2.4 GHz and 5 GHz. The biggest differentiator for the IQ WIFI 6 is that it also has a Security partition. This partition is there to support all of the security system elements that use WIFI. This includes the panel itself, any Alarm.com video devices, and remote keypads that use WIFI in order to communicate with the panel. By putting security devices together on a partition that is controlled by the alarm dealer, WIFI issues for accidental configuration changes made by the end-user are virtually eliminated.

Alarm.com cameras will automatically move themselves to the Security partition if they are initially added to the network on one of the other partitions. The alarm dealer will have access through the Partner Portal and through Mobile Tech to configure and troubleshoot the IQ WIFI 6. The end-user will have access to configuration settings through the end-user website and the Alarm.com app.

The IQ WIFI 6 offers band steering, which causes WIFI devices to switch between the 2.4 GHz and 5GHz bands. This is an ongoing process that optimizes both speed and reliability for each device on the network. Let's say you're walking through your home, on your smartphone, which is connected to WIFI, and you're surfing the web as you walk. When you're close to the router, 5GHz is likely the best band for you to be using. But as you walk further from the router, 2.4 GHz may become the better option. The IQ WIFI 6 will automatically cause you to switch from 5GHz to 2.4 GHz without you ever even knowing a change took place. Band steering is always enabled on the IQ WIFI 6. That means if you change the SSID for the 2.4 GHz band, the SSID for the 5 GHz band will be changed to match it.

The Qolsys IQ Panel 4 has an open slot where a new daughterboard can be installed. Qolsys will soon be offering a Zigbee card (QC000E-840) that can be installed in this slot. With the Zigbee card installed, the IQ Panel 4 can support both Zigbee automation devices and Zigbee security devices. There are alarm dealers out there (Comcast Xfinity) who use Zigbee sensors for their proprietary systems. If you have one of these systems and thought you were stuck either staying with your current company or purchasing all new equipment, rest easy. By adding the Zigbee card to an IQ Panel 4, you can replace just the alarm panel, keep your existing sensors, and move to any dealer who supports Alarm.com communication. It just so happens, Alarm Grid is one of those dealers! Firmware version 4.2.0 adds end-to-end Alarm.com support for Zigbee automation devices when the optional Zigbee daughtercard is installed.

This firmware release also prepares the IQ Panel 4 and IQ4 Hub to support Z-Wave 800 Series. At the core of Z-Wave 800 Series are the ZG23 SoC (System on Chip) and the ZGM230S, a module with a ZG23 already connected. Devices using this hardware will have low sleep and active current consumption, with 50% longer battery life than Z-Wave 700 Series. For modules that use coin cell batteries, Z-Wave 800 supports up to ten (10) year battery life. Using the ARM Cortex-M33 microprocessor, Z-Wave 800 delivers ~20% more processing power than the previous Cortex-M4. It can also support Z-Wave Long Range (LR), which has a wireless range of ~1.5 miles.

There is so much to unpack in 4.2.0 that we can't cover it all here. PowerG PIR Cameras, like the PG9934 will now send up to six (6) images to the Alarm.com backend for each device trip during the same arming period. Previously, only images from the first alarm trip were sent. There is a fix for improved WIFI connectivity between IQ Remote Keypads and the alarm panel, basically causing WIFI to toggle OFF and then ON if the remote keypad loses connection to the panel. There is new PowerG Modem Firmware (Version 3.0 / Build 10.87). To see everything that is included in this firmware release, you'll need to read the full Release Notes.

What do you think about Firmware Version 4.2.0 for Qolsys IQ Panel 4 and IQ4 Hub? Are you looking forward to the release of the new panel? Have you been following Z-Wave 800, or is this the first you've heard of it? Drop a comment below and let us know what you think, we always look forward to hearing from our readers. Until next time, stay safe!

Verizon plans to shut down its CDMA (3G) network by December 31, 2022. If you have a Verizon CDMA communicator on your system, you need to upgrade by then, or your system may be unable to communicate in the event of an emergency. Alarm Grid is making the upgrade as painless as possible.

We've posted about the AT&T 3G and Verizon CDMA sunsets a lot! Verizon CDMA users have been fortunate in that they've had nearly a year longer to update than AT&T 3G users. However, the sunset is drawing near, so those who still have a system with a CDMA communicator should be giving serious consideration to upgrading. If you're not sure how to upgrade, this post provides great information.

If you're concerned about the cost of upgrading, we offer financing through Affirm. From this link, choose "Shop Now" and follow the prompts to apply at check out. If you have any questions, contact us at support@alarmgrid.com if we can be of assistance, we're more than happy to help.

You might wonder why we continue to talk about upgrading your system. It's because we know that cellular alarm communication is the most reliable method of communication available today. Internet, be it Ethernet or WIFI is great. It's fast, and when it's available it makes using services like Alarm.com or Total Connect 2.0 much more fluid. It's also very fast for reporting alarm signals when central station monitoring is in use.

But we all know that an internet connection can be unreliable. Sometimes WIFI just stops working and requires a reboot or other end-user intervention. For most folks, when the power goes out, internet equipment also goes down. This means that even a wired Ethernet connection to the internet can be vulnerable to downtime.

With cellular, those types of issues are much less likely to occur. Cellular providers have all sorts of redundancy built into their networks. So, a loss of power is countered by backup power sources for cellular towers. The spacing of the towers themselves means that in most cases, a cellular device will have a primary tower and at least one backup tower to keep it connected and communicating. Cellular alarm communicators either have their own backup battery or use the battery of the alarm panel they are connected to. So the loss of primary power won't take the communicator offline.

Finally, we'll wrap this up by reminding Alarm Grid customers that waiting until the last minute to upgrade your communicator is a bad idea. We have a finite number of activators, and the holiday season is coming up soon, which will further limit the time we have to get new communicators activated. Upgrading from an older communicator to a new one usually doesn't take quite as long as a new activation, but it does require manual input from one of our activators, so please be mindful of this and schedule your upgrade using our communicator replacement portal as soon as possible.

2GIG strongly recommends that all Edge panels be updated to the latest firmware version, 3.1.1.016. This firmware has a number of new features and bug fixes. New features include Z-Wave siren support and updated remote keypad features. For a full list of updates, read the release notes.

The 2GIG Edge supports a WIFI connection in addition to the AT&T or Verizon cellular communicator that comes built-in. For any Alarm.com panel that is connected to WIFI, OTA (Over the Air) firmware updates that are downloaded to the panel using WIFI are free. However, for those panels that don't have access to WIFI, a firmware update that is sent to the panel via cellular data usually incurs a small fee. Alarm Grid passes this fee on to our customers with no markup, when it is assessed.

But, for a limited time, Alarm.com is offering to update the 2GIG Edge panel automatically with no fees assessed, even when the firmware has to be downloaded via cellular data. That's how important 2GIG and Alarm.com feel this update is. Beginning on Monday, September 12, 2022, Alarm.com will push the latest firmware to all monitored 2GIG Edge panels.

These automatic updates will take place only during daylight hours, and only when the alarm panel is disarmed. When the firmware update is complete, the alarm panel will reboot. This is a normal part of the update process. Additionally, if there are any remote keypads associated with the panel, they will also be updated once the main panel has completed its update. Alarm.com expects the process of updating all 2GIG Edge panels to be completed by the end of October 2022.

If you'd like to go ahead and update your panel immediately, you can access the necessary files for the update on our 2GIG Edge Firmware Update Page. Instructions for updating the 2GIG Edge can be found in this helpful FAQ. Otherwise, do nothing and your panel will be automatically updated OTA by Alarm.com at no charge, in the near future.

Alarm panel manufacturers routinely offer panel firmware updates. This allows them to add features and correct issues. However, most DIY users don't have access to the restricted portion of the company's site where these files are housed. Alarm Grid offers the latest firmware file downloads.

Most alarm panels can be updated Over-the-Air (OTA) using either Alarm.com or AlarmNet360. AlarmNet never charges anything for these updates, and Alarm.com also offers them for free, unless they have to be sent to the panel using cellular data. In that case, the update will incur a small fee, depending on the size and number of updates that need to be sent.

Qolsys panels will not perform an OTA update unless the panel is connected to WIFI. If you have one of these panels installed in a location where WIFI is not available, then the only option is to either update using a cell phone as a WIFI Hotspot, or download the firmware files, and then install them via either Micro SD Card (IQ2/IQ2+) or Access Point (IQ4).

Honeywell L5200, L5210, and L7000

Honeywell used to offer free firmware updates for the LynxTouch panels that they pushed remotely using AlarmNet360. It was a messy process, AlarmNet tech support was required to request these updates individually, per account. So, sometime after the introduction of the Lyric panel, they stopped this practice. The Lyric can only be firmware updated using AlarmNet360, but the update can be requested by the dealer, and now, the customer can also request the firmware update via the panel. When Honeywell, now Resideo, ceased offering OTA updates for the LynxTouch panels, they released the Honeywell LYNXTOUCH-MSD Firmware Update Tool. This tool can be used to update the L5200, L5210, or L7000 panels.

When an L5200 is updated to the latest version, it becomes an L5210 internally, though there are certain physical traits of the L5200 that won't change, like the screen size. Depending on when you purchased the LYNXTOUCH-MSD tool, it may come with the latest firmware version already on the SD Card (it comes with both L5210 and L7000 firmware already loaded). However, if you purchased your update tool when they were first released, it will have an older firmware version on it, and you will need to download the newest firmware to the SD Card and update the panel again to get the most current version. The update files are housed on the Resideo website in the password-protected portion of MyWebTech, so we offer the files for download from our site:

• L5200 or L5210 LYNXTOUCH-MSD Firmware Update Page
• L7000 LYNXTOUCH-MSD Firmware Update Page

2GIG Go!Control 2 (GC2) or 2GIG GC2e

The 2GIG GC2 and 2GIG GC2e have a couple of different methods for updating the firmware. There is the 2GIG UPDV Easy Updater Tool and the 2GIG UPCBL2 Firmware Update Cable. The updater tool is geared more toward a professional installer who will be updating multiple different panels over the course of years. It comes with a version of either the 2GIG GC2 or GC2e firmware loaded but the tool itself will then have to be updated when newer firmware is released. The files to load are available from our site and are linked below.

The updater cable is the method of update most DIY users choose to use. It requires that the user have a windows computer available. The cable is a fixed length, so the computer that will be used needs to be near the alarm panel in order to perform the update. Ideally, a laptop is used. Instructions for using the updater cable to load the latest firmware onto a 2GIG GC2 or 2GIG GC2e can be found here. Instructions for loading new firmware onto the 2GIG UPDV Easy Updater Tool can be found here. Instructions for using the updater tool to update a 2GIG GC2 or GC2e panel once it has the latest file loaded can be found here.

The 2GIG GC2 and 2GIG GC2e firmware pages are linked below. Each page has both Updater Tool and Updater Cable files:

• 2GIG GC2 Firmware Update Page
• 2GIG GC2e Firmware Update Page

2GIG GC3 and 2GIG GC3e

The 2GIG GC3 and 2GIG GC3e technically use the same firmware. The 2GIG GC3e was released at firmware version 3.2.1, so any GC3e panel will have at least this version of firmware already installed. Alarm Grid offers firmware versions 3.0.1 up through 3.2.4.6725 on our 2GIG GC3 Firmware Update Page. On our 2GIG GC3e Firmware Update Page, we offer 3.2.3.6713 up through the current version which, at the time of this writing, is 3.2.6.6770.

The 2GIG GC3 and 2GIG GC3e are both much easier to update than the 2GIG GC2 or GC2e. Both 2GIG GC3 versions offer WIFI, which makes OTA updates simple, as well as free. For systems that need it, an OTA update can be pushed from Alarm.com via cellular for a nominal fee. Again, Alarm Grid offers this type of upgrade to our customers at our cost, with no markup. If WIFI is not available at the panel, and a user doesn't want to pay for an OTA update, we offer the upgrade files from our site. This FAQ provides a walkthrough on how to perform the update using the files from our site. Instructions for performing the update are also listed on the page along with the firmware files.

• 2GIG GC3 Firmware Update Page
• 2GIG GC3e Firmware Update Page

2GIG Edge

The 2GIG Edge updates in the same way as the 2GIG GC3 and GC3e. It has a USB port located on the top of the panel. Once the firmware update file has been loaded onto the root directory of a USB drive, the drive is inserted into the port on the panel's top and the panel prompts the user to update. For full instructions on updating a 2GIG Edge, check out this FAQ.

• 2GIG Edge Firmware Update Page

Qolsys IQ Panel 2 and IQ Panel 2 Plus

The IQ Panel 2 and IQ Panel 2 Plus also use the same firmware version. The difference between the two panels is hardware. The IQ Panel 2 does not support PowerG, and the IQ Panel 2 Plus does. As noted above, Qolsys panels will not download firmware updates via cellular data, so the options are to connect the panel to WIFI, temporarily connect the panel to a Hotspot on a cellular phone, or update locally using a Micro SD Card. The step-by-step instructions for loading the firmware from an SD Card are shown on the firmware update page.

• Qolsys IQ Panel 2 Firmware Update Page (Version 2.3.1-ADCS 5.18-ADCL)
• Qolsys IQ Panel 2 Plus Firmware Update Page

Qolsys IQ Panel 4

The Qolsys IQ Panel 4, like the previous IQ Panels, will not download firmware updates via cellular data. However, unlike the IQ Panel 2 or IQ Panel 2 Plus, the IQ Panel 4 does not have a Micro SD Card slot. Instead, if WIFI is not accessible by the panel, either directly or via a cell phone Hotspot, then the firmware update files have to be downloaded to a phone or tablet, then the phone or tablet must be connected to the IQ Panel 4 Access Point, and the files then loaded to the panel from the phone or tablet. Instructions for updating using the Access Point are available on the firmware download page.

• Qolsys IQ Panel 4 Firmware Update Page

Above are links to all the different panel firmware pages we offer here on the Alarm Grid site. In addition to alarm panel firmware, we also offer some firmware pages for the Honeywell Home TUXEDOW or Resideo TUXEDOWC touchscreen keypads as well as the older Tuxedo Touch firmware. We don't have a page for the older 6280 touchscreen keypads, but if you need access to that firmware, send an email to support@alarmgrid.com letting us know what you need and we can get you access to it.

As mentioned above, the Lyric panel can only be updated via AlarmNet360 and in order to update the firmware, the panel has to be actively monitored. The same is true of the newer Honeywell Home and Resideo ProSeries panels (PROA7, PROA7PLUS, PROA7C, and PROA7PLUSC). These panels must be actively monitored and registered with AlarmNet360 before an update can be applied to them.

Today is Alarm Grid's birthday! We're ten years old today. Wow, how time flies. We've weathered lots of things in our ten years. Hurricanes and pandemics just to name a few. To celebrate our special day, we will be closing early today. Our phones are off as of 12:00 pm Eastern Time.

As is always the case, our central station partners are available around the clock, every day. All signals sent by your Alarm Grid monitored alarm system will be handled in the usual manner. If you need to contact the central monitoring station, either to cancel a false alarm or to verify a signal, customers in the United States can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Canadian customers can contact Rapid Response at (800) 932-3822. Remember any time you contact either monitoring station, you will need to provide your name, your address, and your false alarm password or phrase. If you provide incorrect information when asked it will result in the dispatch of authorities.

If you have a support question about your alarm system or need to make changes to your account, you need to speak with one of our technicians. For those types of requests, send an email to support@alarmgrid.com with as many details as possible about what type of assistance you need. Remember that when we return tomorrow, there may be a tiny support backlog. Please be patient and we will work through all requests as quickly as possible.

I hope you'll join me in wishing a Happy Tenth Birthday to Alarm Grid. We set out to disrupt the traditional alarm equipment and monitoring model, and I think we've accomplished that. It is our strong belief that everyone should have access to professional quality alarm equipment and that you shouldn't have to pay someone else to do what you can do yourself. We've been working toward that end for a decade now. Happy Birthday to Alarm Grid, and many more!!

On July 5, 2022 Resideo announced that all LTEM-PA, LTEM-PV, LTEM-PIA, and LTEM-PIV communicators will undergo a slightly revised activation process. Upon registration, if the communicator is not using the latest firmware version, it will automatically receive an Over-the-Air (OTA) update.

This announcement came in the form of MyWebTech Technical Notification #83. For those communicators with a WIFI or Ethernet connection, the OTA update will be performed using this communication path. If WIFI or Etehrnet is not available, then cellular data will be used. The update process typically takes about five (5) minutes, but when cellular is the only communication path available, it may take longer. The length of time a cellular upgrade takes also depends on the cellular signal strength.

During the update, the communicator's LED's will light according to where the communicator is in the two-stage process:

• Firmware Downloading: REG, Status, and Fault LEDs will fast-blink in unison.
• Upon Firmware Completion: The device will reset, then all five (5) LEDs, REG, Status, Fault, Cell, and WIFI/Ethernet will fast blink in sequence.

The OTA software update will cause the communicator to generate a few different messages to the central station. These messages indicate the beginning and end of the software update process. The messages sent are as follows:

• E903 - Application Code Update (Remote Download begins)
• R903 - Application Code Update Restore (Remote Download Completed)
• E904 - Application Code Update Failure (Remote Download/Update Failed)

For Alarm Grid customers, this notice means that if you are using one of the LTEM-P Series communicators listed above, it is more important than ever that you have your equipment installed and ready when your activation appointment time rolls around. In particular, anyone who will be using cellular communication only, as any OTA update required may take some time to complete, and we currently have no way of knowing how long.

If you have any questions about this notice, reach out to your alarm dealer for details. If you are an Alarm Grid customer, you can send us an email at support@alarmgrid.com. We're here Monday - Friday from 9:00 am - 8:00 pm Eastern time to answer your questions.

Our offices will be closed on Monday, July 4, 2022 in observance of Independence Day. On this day in 1776, our founders declared our independence from England by formally adopting the Declaration of Independence. Since then, July 4 has become a day to celebrate family and freedom in America.

Our central station partners are available around the clock, every day. All signals sent by your Alarm Grid monitored alarm system will be handled in the usual manner during the holiday unless you've made previous arrangements with us. If you need to contact the central monitoring station, to cancel a false alarm or to verify a signal, customers in the US can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Canadian customers can contact Rapid Response at (800) 932-3822. Remember any time you contact either monitoring station, you will need to provide your name, address, and your false alarm password or phrase. If you provide incorrect information when asked it will result in the dispatch of authorities.

If you have a support question about your alarm system or need to make changes to your account, the monitoring station cannot assist you with that. For those types of requests, send an email to support@alarmgrid.com with as many details as possible about what type of assistance you need. Remember that when we return after the holiday, there may be a bit of a support backlog. Please be patient and we will work through all requests as quickly as possible.

If you plan to enjoy fireworks as part of your July 4th celebration, be sure to use caution and follow any provided instructions for safety. We'll see you back here after the holiday, hopefully with all our phalanges and eyebrows intact! Thank you for trusting us with your safety, and the safety of your family. We very much appreciate you being a part of the Alarm Grid family.