Site Announcements Posts

Qolsys is rebranding as IQ, taking a cue from its product line. IQ's parent company, JCI, announced the change on July 1, 2025. The end-user-facing site has already been updated with new branding. It will likely take a little longer for product packaging to follow suit. But, what does this mean?

Honestly, for customers not a lot. I don't know what precipitated the change, but it could be the result of market research showing that IQ is a more recognizable name than Qolsys. Or, perhaps, just a name that is more positively viewed. Whatever the reason, the product line we've all come to know and love will remain unchanged.

Speaking of changes, IQ has a new panel lineup on the horizon. The IQ Panel 5 debuted at ISC West this year. This panel lineup will follow the format of the IQ4 systems. Meaning there will be a good version in the IQ5 NS. A better version in the IQ5 Hub, and a best option in the IQ Panel 5. The differences that exist in the similar IQ Panel 4 lineup will be mirrored in the IQ5 series.

IQ Panel 5

Let’s start with the highlight of the new IQ Panel lineup, the upcoming IQ Panel 5. This next-generation panel will build on the foundation of the IQ Panel 4, launching with base firmware equivalent to version 4.6.1 — likely renamed as 5.0 for the new release.

The IQ Panel 5 will feature a Qualcomm Dragonwing™ chipset and run on Android 14, a big upgrade from the IQ Panel 4’s Qualcomm Snapdragon™ chipset and Android 9 base. This major update paves the way for new and enhanced features and a refreshed user experience, with future refinements driven by customer feedback once the system is in use.

With its base firmware, the IQ Panel 5 will support PowerG+ devices right out of the box. Another key improvement is how the panels will be configured and offered. Every IQ Panel 5 model will include a built-in PowerG transceiver rather than a PowerG daughter card. This includes the IQ5 Hub and IQ5 NS. If support for a legacy SRF frequency is needed, it can easily be added with a simple daughter card. This makes selecting the right panel variant much more straightforward.

The panel’s front-facing camera has also been improved. Instead of being adjustable up and down, the camera is now fixed in place, but rotated 90 degrees to provide a portrait view rather than a landscape one. This means the camera can capture clear disarm images whether the user is a child or an adult. The camera resolution has also been improved, increasing from 9MP to 13MP for better image clarity.

The following improvements have also been made:

• LEDs: Smaller, less glaring.
• Power Supply: Now uses a 12VDC power supply, allowing for longer power wire runs and better overall operation.
• Mounting Plate: Improvements have been made to the smart mount layout so that it better lines up with single, double, and triple gang boxes.
• Power Terminals: A new terminal block design uses pins rather than blades to connect the panel with power (when the barrel connector is not being used). This prevents power fluctuations during touchscreen use, when the panel may flex against the mounting plate.
• Panel Tamper: The panel tamper has been moved slightly toward the center of the unit and is now a solid plastic piece, rather than a foam-tipped one.

IQ5 Hub

The IQ5 Hub, assuming it will follow in the footsteps of the IQ4 Hub will still be a powerhouse system, but will be slightly less feature-rich than the IQ Panel 5. The table below shows a comparison between the IQ Panel 4 and the IQ4 Hub. This will give an idea of the differences we can expect between the IQ Panel 5 and the IQ5 Hub.

Feature Comparison between the IQ Panel 4 and the IQ4 Hub:

(Features that differ are highlighted in yellow)

IQ5 NS

The IQ5 NS is a screenless version of the IQ Panel 5. While full specifications have not yet been released, the differences between these two systems will likely mirror those between the IQ4 NS and the IQ Panel 4. For the DIY installer, the most significant change will be the programming, which is handled through an app or web portal rather than an integrated touchscreen.

For local programming, the IQ Installer Interface app must be used. This is a free app available from the iOS App Store and Google Play Store. This allows you to connect to the panel via its built in wireless access point and program using the phone or tablet's touchscreen. The programming interface is very similar to programming through the panel's touchscreen. Below, you can see an example of the screen used to connect to an IQ4 NS.

The IQ5 NS is an excellent choice for those on a budget who still want many of the great features associated with IQ panels. These features include Z-Wave Plus with Z-Wave Long Range support, support for PowerG, and an updated Qualcomm Dragonwing™ processor. The chart below shows a comparison between all three versions of the IQ4 panel line. It's safe to assume that the differences between the panels in the IQ5 lineup will be similar.

So, the brand name change from Qolsys to IQ won't affect any existing customers or their products, and it won't change the product lineup, or the roadmap for future products. It's just less of a mouthful when discussing the brand and its products, and that's a good thing!

Alarm Grid is closed today, July 4 in observance of Independence Day. This holiday gives us a chance to relax and enjoy time with our families. We hope you're doing the same! On Monday, July 7, we'll return to our normal schedule. Tech support will be available from 9:00 AM to 8:00 PM EDT.

Please remember that our commitment to your safety and security never takes a holiday! Our 24/7 central station partners will remain fully staffed and operational throughout the holiday. Dedicated operators are always ready to process any alarms or other signals from your security system, ensuring uninterrupted protection for your home or business.

You can rest easy knowing that even when our administrative team is away, your alarm system is being monitored, and signals processed around the clock. If you need to contact the monitoring station to cancel an alarm, or verify a signal, it's easy:

Alarm Grid Monitored Customers In the United States:

• Contact Criticom Monitoring Service (CMS) by calling 888-818-7728 and choosing Option 9.
• Be ready to provide the monitoring station operator with your name, address, and your false alarm password. If you provide the wrong password, or provide the duress password, they will dispatch authorities, so be prepared.

Alarm Grid Monitored Customers In Canada:

• Contact Rapid Response by calling (800) 932-3822 and following the prompts.
• Be prepared to provide the operator with you name, address, and false alarm password. If you provide the wrong password, or the duress password, the operator will dispatch authorities.

The monitoring station can't take requests for account changes, billing inquiries, vacation scheduling, or other administrative tasks. If you need to contact Alarm Grid for those types of issues please send us an email. Our email address is support@alarmgrid.com. If you prefer to speak to someone, you can call us at 888-818-7728 during our regular business hours. Please be patient on Monday while we process any backlogged requests received during the long weekend.

Have a safe and happy Fourth of July!

The Alarm Grid support office will be closed at 6:00 pm EDT tonight. The late shift support staff is out of the office. We will return tomorrow, Wednesday, June 26 at our regular time of 9:00 AM. We apologize for any inconvenience this may cause.

If you need to contact the monitoring station to check signals or cancel an alarm, you can do so using the regular methods. For customers in the United States, call 888-818-7728 and choose Option 9 to reach Criticom Monitoring Services (CMS). For Canadian customers, call (800) 932-3822

Spring is here and today we observe Memorial Day. What started in the late 1800s as Decoration Day, a time to honor fallen Civil War soldiers, has transformed over the years. In 1968, President Lyndon Johnson declared the last Monday in May to be Memorial Day by signing the Uniform Holiday Act.

The Alarm Grid offices will be closed in observance of Memorial Day on Monday May 26, 2025. We won't be answering calls for technical support or activating new accounts. This is an opportunity for our dedicated staff to relax and enjoy time with their families. Working in security can be stressful and everyone needs a break from time to time!

We'll be back in the office on Tuesday, May 27, 2025 for our regular support hours (9:00 AM - 8:00 PM Eastern Time). If you have an inquiry over the holiday weekend, feel free to email us at support@alarmgrid.com. We'll prioritize support emails on Tuesday and get back to you as quickly as possible. Please be patient while we respond to all requests.

If you have full central station monitoring with Alarm Grid know that our central station partners, Criticom Monitoring Services (United States customers) and Rapid Response (Canadian customers) are available at all times. If you need to verify or cancel an alarm, or put your system or a sensor on test, you can contact them. You can reach Rapid Response at (800) 932-3822.

Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to Criticom Monitoring Services (CMS). Regardless which monitoring station you call, you will need to be ready with your name, address, and false alarm password. Be sure it's the false alarm password that you provide to the operator. Not the duress password and not an incorrect password. Providing the wrong information will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks for your system, the monitoring station can't help you with those You can either email the request, which is preferred, or you can wait and call when we're back in the office.

What started as a way to honor fallen Civil War soldiers now extends to all who died in U.S. conflicts. I remember calling my father on Memorial Day to thank him for his service. He told me I had the wrong day, that was for Veteran's Day. I knew, I just wanted an extra opportunity to thank him for coming home. Today, we especially honor those who were not so fortunate, and their families.

The First Alert VISTAH3 is Resideo's premiere hybrid panel. It offers built-in wired zones and a built-in PROSIX receiver. With an added module, it can support legacy RF from various manufacturers. However, a touchscreen keypad must be added for local programming, and WIFI isn't included.

The VISTAH3 supports up to 96 zones total, with up to four (4) partitions. There are eight (8) built in hardwired zones, expandable up to a total of 64 hardwired zones. The panel has an RJ45 connector built-in for hardwired Ethernet. If a hardwired network connection isn't possible, the panel can support WIFI with the addition of a module.

The VISTAH3 supports the following agency listings (in no particular order):

• UL 985 - Household Fire
• UL 1023 - Household Burg
• UL 2610 - Commercial Burg
• UL 1637 - Home Healthcare Signaling Equipment
• UL 2017 - Safety General Purpose Signaling Devices
• ULC S545 - Residential Fire Warning System Control Units (Canada)
• ULC S304 - Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems (Canada)
• ANSI/SIA CP-01 - False Alarm Reduction Standard

Once the VISTAH3 is registered with AlarmNet it can be used with Total Connect 2.0. This allows the end-user to monitor their system remotely, check system status, arm and disarm from nearly any location, control home automation devices that are associated with the account and view video, if included in the monitoring plan.

Like the Honeywell Home PROA7 and PROA7PLUS and the Resideo PROA7C and PROA7PLUSC the First Alert VISTAH3 can be programmed remotely through AlarmNet360 or locally through a touchscreen keypad. Unlike the PRO Series panels though, the VISTAH3 doesn't come with a touchscreen interface from the factory.

To add a touchscreen to the VISTAH3, you must also add WIFI capability. This can be done by adding either the PROWIFI (WIFI only) or the PROWIFIZW (WIFI and Z-Wave Plus). Once the panel has access to WIFI the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or the First Alert VISTAHTCHWLC can be added.

Up to eight (8) touchscreen keypads are supported per VISTAH3 panel. You can read all about the number and types of supported keypads in this helpful FAQ. In the table below, we have a list of all the VISTAH3 associated products with links to each.

In addition to the individual components listed in the table, we provide a list of curated kits below. These kits make it easy for DIY customers to get all necessary items to program their system upon arrival. Click any link in the table for additional information on individual products, including specifications and documentation on the dedicated product pages.

First Alert VISTAH3 and Associated Products:

Product	Image	Description
First Alert VISTAH3		Hybrid alarm panel with eight (8) hardwired zones and PROSIX wireless capability built in.
Honeywell Home PROWIFI		WIFI-only Module
Honeywell Home PROWIFIZW		WIFI + Z-Wave Plus Module
First Alert VISTAHTCHWLC		WIFI Touchscreen Keypad
Honeywell Home PROWLTOUCH		WIFI Touchscreen Keypad
Honeywell Home PROLTE-A		AT&T LTE Cellular Module
Honeywell Home PROLTE-V2		Verizon LTE Cellular Module
Resideo PROWLTOUCHC		WIFI Touchscreen Keypad
First Alert VISTAHTKVRWL		Legacy Wireless Takeover Module
First Alert VISTAHEXPHW		Hardwired Expander
First Alert VISTAHISO		iBus Isolator Module (Isolates burg from fire devices on the iBus. Only required in commercial fire applications.)
First Alert VISTAHRELAY		iBus Relay Module
First Alert VISTAHTKVR-B		iBus to ECP Expansion Converter
First Alert VISTAHTKVR-V		iBus to V-PLEX Expansion Converter
First Alert VISTAHPKP		iBus portrait-style wired push-button keypad
First Alert VISTAHLKP		iBus landscape-style wired push-button keypad

First Alert VISTAH3 Kits Available from Alarm Grid:

• First Alert VISTAH3PK:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
• First Alert VISTAH3PK-TCH-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
• VISTAH3IND1***:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - First Alert VISTAHPKP Portrait-style Wired Keypad
  • 1 - First Alert VX5 HD Indoor Camera

***Note: The last kit listed above (VISTAH3IND1) does not contain the required equipment for programming the VISTAH3. To program, you will need to add a WIFI-capable module and a touchscreen keypad from the list of individual products in the preceding table.

Great news for Alarm Grid customers! We're excited to introduce the all-new Honeywell Home PROSIXMINI3, a discreet surface-mount contact perfect for blending into any décor. Despite its incredibly small size, .9" H x 1" W x 3.1" D, the PROSIXMINI3 offers reliable and effective protection.

Resideo, a leading provider of security solutions under the Honeywell Home, First Alert, and Resideo brand names, is now offering the PROSIXMINI3. This new, small form factor door and window contact is the latest in the company's ongoing effort to provide reliable and convenient encrypted security solutions.

The PROSIXMINI and PROSIXMINI2 remain available options. The introduction of the PROSIXMINI3 provides an additional choice for discreet protection on doors and windows. When selecting the ideal sensor, think of your specific requirements. If a low-profile design is most important, the PROSIXMINI, with its compact coin-style battery, is likely the best fit. However, if sensor depth is not a concern and a narrow form factor is desired, the PROSIXMINI2 or the new PROSIXMINI3 is more suitable.

As of now, the PROSIXMINI3 is only available in white. While additional color options may become available in the future, customers requiring a different color can easily paint the contact to match their décor. When painting, be sure to use a non-metallic paint to prevent any potential issues with the sensor's operation.

PROSIXMINI, PROSIXMINI2, and PROSIXMINI3 Feature Comparison:

Feature	PROSIXMINI	PROSIXMINI2	PROSIXMINI3
Image
Sensor Dimensions (L x W x D)	2.44" x 1.25" x 0.45" (6.1cm x 3.17cm x 1.14cm)	2.9" x 1.15" x .75" (7.36cm x 2.92cm x 1.9cm)	3.1" x 1" x .9" (7.87cm x 2.54cm x 2.28cm) Magnet Dimensions: 1.7" x .4" x .6" (43.7mm x 10.8mm x 14.9mm)
Maximum Magnet Gap	1.15" (2.9cm) (Wood), 0.5" (1.2cm) (Steel)	1.15" (2.9cm)	1" (2.54cm)
Wireless Range (in Open Air)	200'+ 61m +	300'+ 91m +	300'+ 91m +
Encryption Type	128-bit AES	128-bit AES	128-bit AES
Battery (Included)	One (1) 3V Lithium CR2450 Coin Battery	One (1) 3V Lithium CR2	One (1) 3V Lithium CR2
Battery Life w/ Typical Use	~5 Years	~7 Years	~7 Years
Low Battery Threshold	2.3 VDC	2.3 VDC	2.3 VDC
LED Indicator	Yes, One Green LED Indicates Enrollment and Tamper	Yes, One RGB LED Green LED indicates Tamper and Enrollment Red LED indicates Low Battery Blue LED indicates Magnet in Range	Yes, One Green LED Indicates Enrollment and Tamper
Auto Enrollment	✔️	✔️	✔️
RF Supervision	✔️	✔️	✔️
Tamper Detection	✔️	✔️	✔️
Low Battery Supervision	✔️	✔️	✔️
Compatible w/ PRO Series	✔️	✔️	✔️
Compatible w/ VISTAH3	✔️	✔️	✔️
Indoor/Outdoor	Indoor Only	Indoor Only	Indoor Only
Operating Temperature	32°F - 122°F (0°C - +50°C)	32°F - 122°F (0°C - +50°C)	32°F - 122°F (0°C - +50°C)
Operating Humidity	5% - 95% Non-condensing	5% - 95% Non-condensing	Max 95% Non-condensing

Ensure seamless security integration with the PROSIX lineup of sensors from Resideo and Honeywell Home. These sensors are fully compatible with the Honeywell Home PROA7, Resideo PROA7C, and PROA7PLUSC panels, as well as the First Alert VISTAH3 hybrid alarm system, providing robust encrypted wireless protection for total peace of mind.

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

Although users accustomed to the Lyric's all-in-one style and convenience are unlikely to switch to a hybrid panel, it is still possible. Therefore, in this installment of "Preparing for the Eventual Lyric End-of-Life," we will discuss replacing the Lyric with the new First Alert VISTAH3.

Replacing The Lyric With A Hybrid Panel:

The First Alert VISTAH3 may be a good choice to replace an aging Lyric. Much like the PRO Series panels, the VISTAH3 supports SiX and PROSIX sensors right out of the box. It can also support a variety of wired and wireless devices.

The VISTAH3 is more of a traditional system, like the VISTA-20P. The main control panel is installed in a remote location, away from entry points. Then, either wired or wireless keypads are used to control the system. This is the first panel Resideo has produced that can support wired zones, wireless devices, legacy wireless, ECP zone expansion, and V-PLEX zone expansion. That's every type of expansion the company has ever made.

While the VISTAH3 might seem complex, its programming closely resembles that of the PRO Series panels. When replacing a Lyric system, you may not immediately utilize the new panel's more advanced features. However, it's nice knowing these capabilities are available for future expansion.

Recommended Keypads:

DIY installers of the VISTAH3 should be aware that local programming requires a touchscreen WIFI keypad. This means adding either a PROWIFI (WIFI-only) or a PROWIFIZW (WIFI and Z-Wave Plus) module before connecting a programming keypad.

There are three (3) touchscreen keypads to choose from when using the VISTAH3. The Honeywell Home PROWLTOUCH, the Resideo PROWLTOUCHC, and the First Alert VISTAHTCHWLC. If you'll be purchasing a new touchscreen keypad for use with this panel, we recommend the First Alert model. It is compatible with all versions of the VISTAH3 panel without having to undergo a firmware update.

Before using either the PROWLTOUCH or PROWLTOUCHC with the VISTAH3, a firmware update is required. This update can take up to 30 minutes to download and install. The VISTAH3 panel must be registered and updated first; then, it will automatically push the necessary firmware to the keypad. If you intend to set up and program your system before registration, the First Alert VISTAHTCHWLC is the best keypad for you.

Although touchscreen keypads offer the best functionality and control of both the system and automation devices, it is recommended that you have at least one wired keypad to provide control of the alarm system in the event of a wireless failure.

The First Alert VISTAHLKP and First Alert VISTAHPKP both connect to the panel through the iBus. This new bus technology leverages RS-485 and provides robust flexibility for long wire runs.

RS-485 is not a protocol. Instead, it's a standard that defines the electrical characteristics of drivers and receivers in a serial network. It's been commonly used in manufacturing automation for years due to its relative immunity to electrical noise. It supports long wire runs in noisy environments and multiple devices connected to a single bus.

Support for Legacy Wireless:

The VISTAH3 is compatible with the First Alert VISTAHTKVRWL for legacy wireless zone support. This legacy wireless takeover module works exactly like the PROTAKEOVER module used with the PROA7C and PROA7PLUSC. The biggest difference between the two modules is in their antennas.

The PROTAKEOVER includes a new PRO Series panel backplate with integrated antennas. The original backplate must be replaced for proper module function. Similarly, the VISTAHTKVRWL utilizes two external antennas, installed within the VISTAH3 panel's enclosure, to ensure effective wireless signal reception.

Similar to the PROTAKEOVER, the VISTAHTKVRWL cannot support multiple legacy wireless frequencies simultaneously. That means it cannot support both 5800 Series 345 MHz sensors and 2GIG 345 MHz sensors. If your Lyric panel incorporates both sensor types, a decision will have to be made as to which wireless series to keep and which to replace.

Communicators:

The VISTAH3 features an integrated Ethernet communicator. If a wired Ethernet connection is unavailable, or if you plan to use a WIFI keypad, you'll need to add either the PROWIFI (WIFI-only) or PROWIFIZW (WIFI and Z-Wave Plus) module. For enhanced reliability, consider installing either the PROLTE-A or PROLTE-V2 LTE cellular communicator. However, similar to the PRO Series, the VISTAH3 requires an Ethernet or WIFI connection for firmware updates. Over-the-air updates are not allowed via cellular connection.

Total Connect 2.0:

As with choosing a PRO Series panel as a replacement for the Lyric the First Alert VISTAH3 also comes with the added convenience of supporting Total Connect 2.0 (TC2). Whether you've already been using TC2 with the Lyric, or you want to begin using it with the replacement panel, the VISTAH3 provides you with that opportunity.

TC2 is the remote accessibility platform offered by AlarmNet. AlarmNet is a subsidiary of Resideo. It started life as a means of providing backup communication for alarm systems that relied on telephone lines for a communication path. A savvy burglar could cut the phone lines from outside the building, then make entry, secure in the knowledge that the alarm system was unable to communicate.

AlarmNet changed all that by providing cellular communication capabilities for alarm systems. Those old analog cellular communicators were used only in instances where the primary means of communication, namely the copper phone line, was compromised.

Now, cellular communication is often the primary or the only communication path used. With the addition of IP communication, in the form of an Ethernet or WIFI path alarm users can have the best of both worlds. The speed of IP communication with the reliability of cellular. Total Connect 2.0 leverages these paths to provide remote control, along with real-time remote monitoring and notification capability.

Be sure to check out the rest of this series on Preparing For the Eventual Lyric End-of-Life. In Part 1, we discuss the considerations when continuing to use the Lyric. In Part 2 we discuss replacing the Lyric with another all-in-one panel, in particular with one of the PRO Series systems. In Part 4 we discuss using an Alarm.com compatible system as a replacement.

Preparing for the Eventual Lyric End-of-Life - Part 2

Preparing for the Eventual Lyric End-of-Life - Part 4

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

I began with the intention of making a single post about possible replacement options for the Lyric. But the post grew out of control and took on a life of its own! So instead, I'm making a series of posts, one for each suggestion. In Part 2, we'll concentrate on the Resideo PRO Series panels.

The Lyric was discontinued in 2021 and production of all SiX Series sensors has now ended. With that in mind, I've been looking at the various ways forward for current Lyric users. In Part 1 we explored the option of simply continuing to use the Lyric Alarm. In Part 2, we'll discuss replacing the Lyric with a like-panel. In this case, the Resideo PROA7C or PROA7PLUSC.

Feature Comparison FAQs:

• Honeywell Lyric Vs. PROA7PLUS
• Honeywell Lyric Vs. PROA7
• PROA7 Vs. PROA7PLUS

Replace the Lyric With Another All-In-One System:

If you choose to replace the Lyric panel, using another all-in-one system is a great idea. The Honeywell Home PROA7, Resideo PROA7C and PROA7PLUSC panels are a natural choice. The PROA7, PROA7C and PROA7PLUSC can support nearly all the same sensors as the Lyric, though there are some exceptions as we discuss in this FAQ.

NOTE: The Honeywell Home PROA7 and the Resideo PROA7C are virtually the same panel with a different manufacturer's badge on the front. The Honeywell Home PROA7PLUS and the Resideo PROA7PLUSC are also virtually the same. In early 2025, Resideo announced they would discontinue the PROA7PLUS and begin only manufacturing the PROA7PLUSC.

Between the two panels, the PROA7PLUSC is the most like the Lyric in terms of features. For example, the Lyric has a front-facing camera as does the PROA7PLUSC. The PROA7C has no camera. The PROA7PLUSC comes with both WIFI and Z-Wave support included, the PROA7C doesn't, though you can add those features. You can see a full feature comparison between the PROA7C and the PROA7PLUSC here.

The PROA7C and PROA7PLUSC both support PROSIX and SiX Series sensors right out of the box. When a SiX Series sensor is added to either of the PRO Series panels the sensor is updated, effectively becoming a PROSIX sensor. Once this upgrade occurs, the SiX Series device cannot be downgraded again. That means it can never work with a Lyric panel after the upgrade takes place.

Another important thing to remember is that every SiX and PROSIX sensor can only be paired to one panel at a time. When replacing a Lyric system with a PRO Series panel, a specific set of steps should be completed, and in the proper order. You can read the steps for replacing a Lyric with a PRO Series panel here.

You'll need to work closely with your alarm dealer to complete a replacement steps linked above as only your alarm dealer can perform certain steps in the list. There is no direct replacement option through AlarmNet360 currently, as there is when going from one Lyric panel to another Lyric panel. You will be reprogramming all your zones when performing this replacement.

As previously mentioned, SiX Series devices are paired with the Lyric panel during programming. To disassociate a sensor for use with another panel, either the individual zone must be deleted while the sensor is powered on and can receive the delete command, or the entire panel must be defaulted with all SiX sensors powered and receptive to the default signal.

In the event of a Lyric panel failure with multiple paired SiX Series devices, sending the delete or default command may become impossible. Consequently, not only would the Lyric panel require replacement, but all paired SiX Sensors would also need to be replaced, as they would be unresponsive to pairing with a new panel. For this reason, it is better to replace the Lyric panel before a failure occurs.

Honeywell 5800 Series Support:

The PROA7C and PROA7PLUSC don't offer native 5800 Series support. To support 5800 Series devices a Honeywell Home PROTAKEOVER module must be added. With a PROTAKEOVER the system can support any one (1) legacy RF frequency from the following:

• Honeywell 5800 Series - 345 MHz
• 2GIG Unencrypted Sensors - 345 MHz
• Qolsys/Interlogix Unencrypted - 319.5 MHz
• DSC Legacy (not PowerG) - 433 MHz
• Bosch - 433 MHz

In spite of the fact that several of the above mentioned manufacturers use the same basic frequency for legacy wireless, none of these are interchangeable. That means you can only support 2GIG or Honeywell 5800 Series, not both. We have tested this and this is a definite limitation. Incidentally, the FF345 behaves as a Honeywell 5800 Series device rather than a 2GIG one. The same rule holds true for DSC and Bosch 433 MHz sensors.

Communicators:

A key advantage of Resideo and First Alert panels is their versatile communication options, offering IP, LTE cellular (AT&T or Verizon), or dual-path connectivity. However, it's important to point out that IP-only communication leaves the system vulnerable to network outages. LTE cellular communication is much more reliable, though it is slightly more expensive when choosing a monthly monitoring plan.

Despite the reliability of LTE cellular communication, Alarm Grid still recommends a connection to WIFI. This is due in part to the fact that PRO Series panels can only receive over-the-air firmware updates via WIFI. Updates will not be sent using cellular data. If you have a panel in a location with no WIFI available, you can use your cell phone as a wireless hotspot. The panel will see this as a WIFI connection and should be able to download any available update.

Apple HomeKit Support:

If your Lyric is using Apple HomeKit you will be able to continue using it with the Resideo PROA7PLUSC. Unfortunately, the Resideo PROA7C does not support HomeKit. Also, once you have the PROA7PLUSC configured, you'll need to go through the process of setting up HomeKit with the new PROA7PLUSC from scratch. There is a bit of difference in using the PROA7PLUSC with HomeKit, you can read about that here.

HomeKit is a great way to automate you lifestyle-enhancement devices and integrate them with your alarm system, or vise versa. However, there are limitations to the security and life-safety devices you can monitor with it. For example, Apple HomeKit doesn't provide detailed notifications for fire or carbon monoxide alarms. You can read a comparison between HomeKit and Total Connect 2.0 here. Because of these differences, we still recommend that HomeKit users also use TC2.

Total Connect 2.0:

Switching from the Lyric to a PRO Series panel enables continued or new access to Total Connect 2.0. This remote platform mirrors panel functionality, allowing you to monitor status, arm/disarm, control automation, and program scene-based automation schedules and system event triggers.

Be sure to check out Part 1 and Part 3 in this series on Preparing For the Eventual Lyric End-of-Life. In Part 1, we discuss the considerations when continuing to use the Lyric. In Part 3 we discuss replacing the Lyric with a new VISTAH3 Hybrid panel.

Preparing for the Eventual Lyric End-of-Life - Part 1

Preparing for the Eventual Lyric End-of-Life - Part 3

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

With the introduction of the PRO Series and VISTAH3 panels, and with SiX Sensors discontinued, the official end-of-life of the Lyric panel will likely soon follow, leaving its users to seek viable upgrade paths. Here, we explore your upgrade options once the inevitable announcement is made.

If you have a Honeywell Lyric Alarm System don't worry. Even though production was discontinued in 2021, you can still use your working system. It will also continue to work with Total Connect 2.0. Discontinuation just means that you can no longer purchase a new Lyric panel. Also, it is likely there will be few, if any firmware updates going forward.

Upon discontinuing an alarm system, Resideo provides five (5) years of over-the-phone support to alarm dealers. Then the system enters the 'Limited Support' phase. During limited support, Resideo only offers documentation to dealers; direct, one-on-one support is no longer available. For the Lyric panel, limited support begins on December 31, 2026. After this date, a Lyric that displays anomalous behavior should be replaced.

Continue To Use The Lyric:

While SiX Sensors are still available for purchase from Alarm Grid, that's only because we still have inventory. As these sensors are no longer in production, they will be discontinued upon stock exhaustion. So, if you rely on a Lyric panel to protect your belongings or your loved ones, getting any necessary replacement sensors is recommended while supplies last.

Fortunately, the Lyric Controller also supports most Honeywell 5800 Series wireless sensors and 2GIG uni-directional, unencrypted 345 MHz sensors. So, these devices can be used to replace existing SiX Series devices that malfunction. Unfortunately, none of these devices support encrypted signaling between the sensor and the panel.

The Lyric cannot support the 2GIG eSeries encrypted sensors, nor can it support Honeywell bi-directional devices like the 5800WAVE, 5828, or the 5800RL. Any Honeywell 5800 Series device that requires a House ID to communicate with the system is not supported by the Lyric.

There is also the option of using a wired to wireless converter module. For users accustomed to the ease associated with using wireless sensors, the thought of using wired sensors may seem daunting. But depending on the layout, installing a Honeywell 5800C2W or a 2GIG TAKE-345 wired to wireless converter may be a good solution. Particularly if you need to install several closely grouped sensors.

A wired to wireless converter module functions by converting signals from traditional wired sensors into wireless transmissions. This enables the alarm panel to receive status updates from wired sensors, such as door openings or motion detection. The Honeywell 5800C2W supports up to nine (9) wired inputs, while the 2GIG TAKE-345 accommodates up to eight (8).

Consider a scenario involving a room addition or patio to sun room conversion. In such cases, wiring sensors in the new area to a wired to wireless converter module offers a simple method for integrating these zones into your existing Lyric system. This option simplifies the expansion of your security system without the need for a complete overhaul.

Another major consideration when thinking about replacing a Lyric System is the use of Apple HomeKit. The Lyric was the first, and for a long time the only, professionally installed system to support HomeKit. If you're using HomeKit, or if you plan to begin using it, then sticking with the Lyric may be your best bet.

There are now other panels that support Apple HomeKit, including the PROA7PLUSC from Resideo. The functionality between the Lyric and the PRO Series panels is a little different as outlined in this blog post. You can see how to configure HomeKit on a PROA7PLUS or PROA7PLUSC in this FAQ.

Be sure to check out the rest of our series on Preparing For the Eventual Lyric End-of-Life. In Part 2 of the series, we discuss the considerations when replacing a Lyric with another Resideo all-in-one panel the Resideo PROA7C, Honeywell Home PROA7, or Resideo PROA7PLUSC. In Part 3 we cover replacing the Lyric with a new First Alert VISTAH3 hybrid panel, and in Part 4, we consider moving from Resideo to an Alarm.com capable panel.

Preparing For the Eventual Lyric End-of-Life - Part 2

For those end-users who desire a more traditional keypad for their First Alert VISTAH3, the First Alert VISTAHLKP wired landscape keypad is now available. Unlike older hybrid systems like the VISTA-20P, though, this keypad will only allow you to control the security system, not program it.

Aside from its traditional appearance, the First Alert VISTAHLKP has another distinct advantage over its wireless touchscreen counterparts. It is a wired keypad, and it connects to the panel using the iBus. The VISTAH3 introduces a new bus technology called iBus that replaces the older Enhanced Console Protocol (ECP) used by the VISTA-20P and other VISTA panels.

This new bus protocol uses RS-485, a frequently used hardware and driver architecture common in industrial automation. This allows for more flexibility in wiring, and longer wire runs for wired bus devices. It is Alarm Grid's belief that every VISTAH3 panel should have at least one (1) wired keypad, for occasions when wireless keypads may not be functioning properly.

1. 2X16 LCD Display
2. Power LED
3. Status LED
4. Disarm (Off) Key
5. Arm Maximum (Away, No Entry Delay)
6. Arm Instant (Stay, No Entry Delay)
7. Medical Panic
8. Panic
9. Fire Panic
10. Police Panic
11. Status (scroll)
12. No Other Function
13. System Tests
14. # Key
15. Quick Arm Night Option
16. Chime (Toggle)
17. Quick Arm Home Option
18. Bypass Sensors
19. Quick Arm Away Option
20. Arm Stay
21. Arm Away
22. Trouble LED

Using the VISTAHLKP with the VISTAH3 is very similar to using a Honeywell 6160 keypad on a VISTA-20P or similar panel. The following commands can be used:

• Arm (Away/Stay/Instant/Max/Night)
  • When the system is not ready, quick arming, if enabled, will automatically bypass faulted zones at the end of exit delay.
• Disarm
• GOTO (allows the user to log onto a separate partition, if their user code has access)
  • Returns to home partition after 30 seconds of no activity
• Add/Edit/Delete User Codes
• Bypass Zones

Excerpt from the User Guide showing Quick Arming icons and corresponding keypad commands:

Each First Alert VISTAHLKP can display either English or French language, depending on the language selection in the VISTAH3 panel. The keypad connects to the panel's iBus terminals as shown:

Wiring Limits for iBus Based on Current Draw and Wire Gauge:

NOTE: With ECP devices, the four wires for the bus are:

• Negative (-), or Black
• Positive (+), or Red
• Data In, or Green
• Data Out, or White/Yellow

However, the iBus connections are:

• Negative (-), or Black
• Positive (+), or Red
• Data A, or Green
• Data B, or Yellow/White

On the iBus, Data In is YELLOW, and Data Out is GREEN.

The VISTAHLKP keypad cannot be used to program the VISTAH3 system or to control smart home devices. For these capabilities, you'll need a wireless touchscreen keypad and either a PROWIFI (WIFI-Only) or PROWIFIZW (WIFI and Z-Wave Plus) module installed in the panel.

The compatible touchscreen keypads for the VISTH3 are the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or First Alert VISTAHTCHWLC. Resideo has been working to dial-in their branding strategy recently, hence the different "brands" for these keypads. But, Honeywell Home, Resideo, and First Alert are all Resideo brands and all have the same robust, quality hardware.

If you choose to use the PROWLTOUCH or PROWLTOUCHC, a firmware update to the keypad is currently required (as of February, 2025) to make the keypad compatible with the VISTAH3. This firmware update can take about 30 minutes to download and install. The panel will be updated first, then the keypad. The panel won't download firmware using cellular data, so be sure the WIFI module is installed.

The primary difference between the PROWLTOUCH-style keypad and the VISTAHTCHWLC is size. The dimensions on the VISTAHTCHWLC are 5.75"L x 7.875"W x 1.0"D while the PROWLTOUCH keypads are 4.76"L x 7.68"W x 0.708"D.

You'll often find keypads near entry doors, bedrooms, kitchens, and common areas – basically, anywhere you need quick access to your security system. The VISTAHLKP is a smart choice for entry and exit doors, letting you arm and disarm the system in seconds. Another bonus? If an intruder triggers the alarm, the keypad's noise can be a good distraction. While they're dealing with that, the VISTAH3 system will be working behind the scenes to notify you and the monitoring service, depending on your monitoring plan.

For a straightforward, dependable security solution, the VISTAHLKP keypad is an excellent choice. Its wired connection to the panel ensures near 100% reliability, eliminating the potential issues associated with wireless keypads. If you're looking for simplicity and peace of mind, the VISTAHLKP delivers. Get yours today!