Replacing Total Connect 2.0 First Gen Cameras
Posted By Julia RossAs we told you in February, Resideo is sunsetting first-gen Total Connect 2.0 cameras. After July 31, 2025, they’ll no longer work in TC2 and will be removed from all accounts. Any recorded clips will also be deleted. Be sure to download and save any important footage outside of TC2 now.
The sunsetting of first-gen Total Connect 2.0 cameras is now just days away. If you still have any of the original TC2 cameras on your account, you should be preparing to replace those cameras with new ones. Otherwise, you will lose video coverage in those areas.
Even more important is downloading any critical video clips uploaded from first-generation cameras. Once the sunset occurs, both the cameras and their recorded footage will be removed from Total Connect 2.0 and will likely be unrecoverable.
It's easy to save these video clips from Total Connect 2.0.
- Log into TC2 as normal.
- Tap Activity from the menu options at the bottom of the screen, or from the left navigation pane, if you're logged in on the website.
- From the Activity screen, find the clip you want to save.
- Tap the three dots to the right of the clip title and then choose Download.
- In iOS you can access your downloaded clip from Photos. In Android devices, the options may vary depending on device manufacturer, but generally you can access the clip from Files (All or Downloads) and from Gallery:
| Product Name | Recommended Replacement |
|---|---|
| IPCAM-WI | VX5 Indoor Camera |
| IPCAM-WI2 | VX5 Indoor Camera |
| IPCAM-WL | VX5 Indoor Camera |
| IPCAM-WO | VX3 Outdoor Camera |
| IPCAM-PT/IPCAM-PT2/PT2A | One or More VX5 Indoor Cameras |
| ACU | Replace ACU and Camera with appropriate Indoor or Outdoor VX5 Camera |
| AP/WAP-PLUS/WREX | No Replacement Available |
The first Total Connect 2.0 cameras did their job well after launching in late 2011 or early 2012, but video tech has come a long way since then. Today's AI motion detection is way better than the old method of analyzing pixel-changes. The newer cameras, such as those in the table above, use AI to actually tell the difference between a person and an animal, for example. With all the available improvements, it makes sense to phase out the original cameras.
