Honeywell Home PROA7PLUS Posts

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Resideo and Honeywell Home have just released Firmware Version 03.592.107.0 for the PROA7 and PROA7PLUS panels. This update allows the PROTAKEOVER module to support 5800 Series life-safety sensors like the 5808W3, 5800CO, and more. In addition, it offers some other features and improvements.

There are four (4) different panels in the Resideo and Honeywell Home ProSeries lineup. The Honeywell Home PROA7, and Honeywell Home PROA7PLUS, and the Resideo PROA7C and Resideo PROA7PLUSC. The 03.592.107.0 Firmware Version applies to all of them. The differences between the Resideo versions and the Honeywell Home versions are purely cosmetic. You can find details about that in a previous post.

The biggest news in this firmware release is the addition of life-safety support when using the PROTAKEOVER module. For the Honeywell 5800 Series legacy RF sensors, the use of life-safety sensors such as the 5808W3, 5806W3, 5800CO, and others has actually been ETL tested and passed to the UL Residential Fire standard. When taking over a CO detector, be sure to check the expiration date. CO detectors are usually good anywhere from six (6) to ten (10) years. Life-safety sensors from any of the other manufacturers supported by the PROTAKEOVER, including DSC (433 MHz), Bosch (433 MHz), 2GIG (345 MHz), Qolsys, and Interlogix (319.5 MHz), can be used, but they will not meet the ETL listing requirement.

When life-safety devices are used with the PROTAKEOVER the functionality for Loop 2 becomes automatic. For sensors programmed for Fire, Loop 2 automatically becomes the Maintenance (Clean Me) input. For those programmed as Carbon Monoxide, Loop 2 automatically becomes the End-of-Life input. For this reason, if you use a 5817CB or 5817CBXT, for something such as a wired heat detector input, you MUST strap out the loop 2 input, either with a wire jumper or a resistor, depending on which 5817 you're using, and you cannot use that input for a zone on the system.

Although the addition of life-safety support for legacy RF sensors is the big news in this firmware release, it is by no means the only news. This revision adds the ability to enable or disable on-screen panic alarms. It also adds the ability to program scenes via Total Connect 2.0 that pertain to alarm panel arming and disarming events only. Even if the panel itself doesn't have a PROWIFIZW module installed (Smart Home monitoring plan is still required). Prior to this release, if you had no intention of using Z-Wave devices, but you still wanted to program your system to arm or disarm based on a schedule, you couldn't do so unless you installed a Z-Wave controller in the panel.

Below, we'll list all the added or updated features with an explanation of each:

  • Zone Response Type Enhancement: The Device Type "Other" now offers the option to enable Chime. The PROSIXC2W now supports 24-Hour panic response types including 24-hour Silent, 24-Hour Audible, 24-Hour Medical, & 24-Hour Auxiliary. All Device and Response Types are now available when enrolling wireless zones using the PROTAKEOVER module.
  • LCD Keypad (PROSIXLCDKP) Enhancement: Now, when a Duress Code is entered at the wireless LCD keypad, only the 4-digit code is required. Previously, users would have to enter the 4-digit code + OFF [1].
  • Quiet Time Feature Added: The PROWLTOUCH Keypad now participates in Quiet Time (10:00 pm - 8:00 am). This means that non-emergency Trouble conditions, and Low Battery troubles will not sound the keypad during this time, though they will display. Included in this list are Communicator Trouble, System Low Battery, RF Transmitter Low Battery, RF Jam Trouble, AC Loss, and PROWLTOUCH Supervision Trouble. Sensor Tamper, and RF Supervision will sound. At 8:00 am, if the non-emergency trouble condition still exists, it will sound. This feature is automatic. It cannot be disabled, and the times cannot currently be changed, though that may change in future revisions.
  • Additional PROWLTOUCH Enhancements: While in backlight timeout, if the keypad reconnects to WIFI for any reason, the keypad will not illuminate. Keypad supervision is now defaulted as "Disabled". If a system has PROWLTOUCH keypad supervision enabled, updating to this version will NOT disable it. The Wireless Touchscreen keypad can now only be enrolled when the main panel is not in program mode. This prevents conflicts with the PROSIXLCD which MUST be added through panel programming. An issue has been corrected where, if the keypad locked up, the battery had to be removed and re-installed in order to reset the keypad. The Indoor MotionViewer (PROINDMV) clips can now be played back on the PROWLTOUCH as well as on the main panel.
  • End-user Can Push User Codes to Z-Wave Locks From TC2: Whew, that was a mouthful! Any Total Connect 2.0 Admin user can now create a user code and send it to a Z-Wave lock via either the Mobile App, or the Website. They have the option to both Push the User to the Lock, and allow the Lock Disarm by that User to automatically Disarm the system.

  • Improved TC2 Behavior During a Z-Wave Lock Jam: Previously, when a lock jam condition was displayed, the only option available was to physically go to the lock and toggle the lock position. Total Connect 2.0 now gives you the option to attempt to Lock or Unlock through the app or website.
  • Z-Wave Lock User Code Sync Improvement: In the past, setting the panel user code to match the Yale lock user code would cause issues. This is still not recommended, but the behavior should be improved.
  • Security Scenes Available in TC2 Without PROWIFIZW: There is no longer a hardware requirement that the panel have the Z-Wave Controller installed in order to create TC2 Scenes pertaining to security panel-only scenes. Currently, the security system scheduling is only available for Partition 1, and a plan that includes automation (Smart Home) is still required.
  • Improved Skybell and TC2 Syncing: Some doorbell cameras were having issues syncing with TC2 after the previous firmware update. Those issues should be resolved.
  • Improved PROSIX RF Signal Level Indication: The system now refreshes signal level for PROSIX devices immediately upon entering walk-test mode.
  • Improved TC2 Camera List Sync: In the past, it was sometimes necessary to Sync the panel twice to get an accurate camera list. This has been improved.
  • Partition Master User Enhancements: A Partition Master User can now only see event logs for the partition(s) they are authorized for.
  • Language Corrections: Improvements in translations for both French and Spanish.
  • Cyber Security Updates: Ongoing Cyber Security maintenance, as well as other bug fixes.

This firmware update can currently only be installed via WIFI. Any account communicating via cellular only will need to be connected to a mobile hotspot or other "WIFI" option before it can be updated. The size of this update is approximately 8MB.

This is a huge update with a lot of feature additions and some user-recommended improvements. Leave a comment below and let us know what you think about the ProSeries panel and the 3.5 update. As always, we look forward to hearing from you!

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AlarmNet360 is both a website and an app that can be used to create, edit, and cancel AlarmNet accounts. Access to this website and app is only available for licensed alarm dealers who are affiliated with AlarmNet. As an end-user you will not need to have or create an AlarmNet360 account.

Being a DIYer in the alarm industry can be pretty confusing at times! Nearly all of the documentation provided with alarm systems that have historically been installed only by alarm professionals is intended only for alarm professionals. So, when you buy that new ProSeries or Lyric Alarm System, and you begin reading the installation instructions, one of the first things you are told to do is create an AlarmNet360 account. This is not something that you, as a DIYer will be able to do.

This is where Alarm Grid comes in. Alarm Grid is a DIY friendly company. We sell professional grade alarm systems to anyone who wants to buy them. Sometimes, alarm professionals purchase from us and then they go about configuring the system themselves because they have access to AlarmNet360. Sometimes, customers purchase from us and then hire their own alarm professional to install their system and that alarm professional completes the setup on AlarmNet360 themselves. But usually, when an individual buys a system from us, they then sign up for one of our no-contract monitoring plans, and then we set up their account through AlarmNet360.

The relationship between Alarm Grid and our monitoring customers is a symbiotic one. DIY alarm users choose not to pay a professional to do something that they can do themselves. That being the physical installation of the alarm equipment. With the proliferation of self-contained, all-in-one systems, installation has gotten more and more simple. A child can do it. We have several young customers in their teens who set up systems just because they enjoy doing it, and figuring out new and interesting ways to make things happen.

On the monitoring side of things, that's where restrictions start to come in. There are certain things that have not opened up to DIYers yet, and access to AlarmNet360 is one of those things. You may be thinking, "Forget AlarmNet360, what's AlarmNet?" You can read about AlarmNet here. At present, only alarm dealers can sign up for access to AlarmNet360 in order to be able to add, edit, or cancel AlarmNet accounts. Access to accounts is very tightly controlled. The only accounts that Alarm Grid can see in AlarmNet360 are accounts that are assigned to Alarm Grid, which usually means that Alarm Grid created them in the first place.

Alarm Grid chose the DIY business model in part because we have everything we need to administer accounts on the back end, but we don't have a team of installers to send out and put in systems. DIYers are our installers, and in turn we provide for them the account admin services that they are not allowed to perform for themselves. We sell reasonably priced, professional grade alarm equipment. The same equipment that just about any alarm dealer in the country will sell you, and we handle the administrative side of things, in addition to providing free, world-class technical support to our monitored customers. In exchange for that, we charge a reasonable monitoring fee with no activation fees, no cancellation fees, and no contracts. We also don't care if you buy your system from us or elsewhere. We will monitor any equipment that is within our power to monitor for the same prices we charge to monitor the equipment we sell.

So, when you crack open that new system, and start reading the instructions, skip the part where it talks about the AlarmNet360 account. Whoever you sign up for monitoring with will take care of that part. Do you have an AlarmNet communicator? Have you been stumped by the mention of AlarmNet360 in your system's documentation? Leave us a comment below and let us know if this information was helpful. We always look forward to hearing from you.

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Resideo's Pro Series Products, including the PROA7PLUS with Amazon Alexa built in, the PROWIFIZW, PROLTE-A, PROLTE-V and all of its other peripherals have won CEPro's BEST Award for Best Integrated Security System/Module/Device/Surveillance Cameras system. This is a big win for Resideo.

Each year, CEPro Magazine announces the winners of their BEST Awards at the CEDIA Expo. CEDIA is the Custom Electronics Design and Installation Association. It represents professionals in the home automation/smart technology industry. This is the biggest trade show geared specifically toward smart home and automation integrators.

The CEDIA Expo, owned and operated by EmeraldX, LLC. was held in Indianapolis this year beginning on September 1. The 2021 show returned to an in-person format after the 2020 show was canceled due to concerns about COVID-19. Exhibitors and attendees alike were happy to meet in person once again.

The Integrated Security System/Module/Device/Surveillance Cameras award is given in the Control and Automation Category. Some other awards in this segment were for Lighting, Lighting Controls & Accessories, which was won by the Alisse Wall Control which is offered by Lutron Electronics, Motorized Shade Controls & Accessories, which was awarded to Somfy Systems for their PoE Touch Panel Room Controller. There were a number of other categories and winners.

Resideo's Honeywell Home Pro Series Products offer a comprehensive platform to support existing legacy RF sensors using the PROTAKEOVER module (available separately or in one of our kits). With the PROTAKEOVER, a customer can replace an older alarm system that used older wireless technology without having to also replace every single sensor.

This saves both time and money, allowing the customer to concentrate on adding more automation devices, or new sensors in areas that weren't protected before. For example, by not having to replace all of the existing burglary sensors, a homeowner may be able to add smoke detectors or other life safety sensors that are tied to the alarm system where they didn't have this type of protection on the older system. The PROTAKEOVER can support wireless devices from the Honeywell or 2GIG 345 MHz lineup (one or the other, but not both), sensors from the Qolsys or Interlogix/GE 319.5 MHz lineup, and 433 MHz Bosch, or 433 MHz DSC sensors.

The PROA7PLUS comes with the PROWIFIZW already installed. This module adds support for WIFI (802.11 b/g/n 2.4 GHz only) as well as Z-Wave (908 MHz North American frequency). One of the big differences between the PROA7PLUS and the PROA7 is that the PROA7 does not have a WIFI module installed from the factory. Support for WIFI can be added using the PROWIFIZW, or if Z-Wave is not going to be used, then the PROWIFI can be installed. This modular design means that you will only pay for what you intend to use.

The modular design also means that if a component should fail, only the component needs to be replaced, rather than the entire panel. In the future, when technology changes and either WIFI or cellular technology requires an update, only the modules will have to be replaced in order to keep the panel current. If you've ever had to replace a panel with numerous security sensors, or Z-Wave automation devices, you'll know that this alone makes the Pro Series panels worth considering.

With built-in Amazon Alexa for both the PROA7PLUS panel itself, and the PROWLTOUCH Pro Wireless Touchscreen Keypad you can control the system as well as automation devices using just your voice and the Total Connect 2.0 Skill for Alexa. Some of the Alexa features supported are flash briefings, weather, time, add to calendar, create shopping lists, answer general questions, and more. Some features that are not supported are the ability to read books aloud (Audible) and the ability to place calls or Drop-in to another Alexa device.

Tell us what you think of the Resideo and Honeywell Home Pro Series Panels. Do you think these new panels are worthy of accolades? Have you had an experience with one of these systems that you'd like to tell us about? Leave a comment below, we'd love to hear what you think.


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We're back again with four (4) more videos. We rejoin Jorge and Michael with videos on the 2GIG Edge and the Honeywell Home PROA7PLUS. Michael discussed the PROA7PLUS support for 5800 series sensors. Jorge provides several tutorials on the 2GIG Edge. Enjoy these videos from Alarm Grid.

Honeywell Home PROA7PLUS: Compatible with Honeywell 5800 Series Sensors

In this video, Michael from Alarm Grid discusses the Honeywell Home PROA7PLUS' support for Honeywell's legacy 5800 Series Wireless Lineup. In order for the panel to support these sensors, a Honeywell Home PROTAKEOVER module must be installed. This module allows the panel to support one (1) of five (5) legacy RF frequencies. Only one (1) PROTAKEOVER is supported per panel.


2GIG Edge: Compatibility With 2GIG Sensors

In this video, Jorge discusses the ability of the 2GIG Edge to support both encrypted and unencrypted 2GIG Sensors. It may seem as though it should go without saying that a 2GIG panel supports 2GIG Sensors, but with newer panels supporting encrypted sensors, and new sensor lineups, it's good to be 100% sure before making a purchase, particularly if you have existing 2GIG sensors installed. The 2GIG Edge supports all of the 2GIG sensors.


2GIG Edge: Z Wave Support

Jorge is back again to talk about how the 2GIG Edge supports Z-Wave devices. This panel has the most advanced version of Z-Wave currently available with the 700-Series Z-Wave Plus V2 chip onboard. When used with a commensurate 700-Series Z-Wave device, all of the great new features that are included in this latest version. Some of these features include S2 encryption for all Z-Wave Plus V2 certified devices as well as SmartStart and 128-bit AES encryption. You can see a comparison between all three Z-Wave versions here.

2GIG Edge: Default Master Code

Jorge really knows his stuff when it comes to the 2GIG Edge! Here he is talking about the default Master Code on the 2GIG Edge (1111) as well as information on how to change the Master Code and also what the default Installer Code is (1561). If you happen to be moving and leaving behind an alarm system, please check out this post that discusses proper etiquette when leaving behind an alarm system for a new home or business owner.


That's the recap, we hope these videos will help you with your alarm system. We look forward to feedback, if you have comments or suggestions drop us a comment in the space below. We're here Monday - Friday from 9 am - 8 pm Eastern. You can reach us via email at support@alarmgrid.com

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We missed an opportunity to recap videos last week, but that just means we have more videos to cover this week. Six (6) today, with more to follow. Michael and Jorge share their knowledge of the 2GIG Edge and the Honeywell Home PROA7PLUS. Summer's almost over but wade in, the water's fine.

Honeywell Home PROA7PLUS: Resolve WIFI Connection Issues

In this video, Michael discusses the various reasons why the Honeywell Home PROA7PLUS might not connect to WIFI. Reasons can include range, environmental issues, and even bad equipment. In addition, there is a specific setting to watch out for on Ubiquiti Access Points. Having this setting enabled can prevent your Honeywell Home PROA7PLUS from connecting to WIFI.


2GIG Edge: What To Expect During AC Loss

During an AC Loss condition, the 2GIG Edge will go into power conservation mode. After a few seconds, the touchscreen will go dark and only illuminate when something occurs that needs to be displayed, or when a user touches the touchscreen. Jorge tells and shows users what to expect as normal behavior when an AC Loss condition occurs.


2GIG Edge: Powering Down Properly

Believe it or not, there is a right way to properly power down an alarm system. In this video Jorge will show you how to properly power down a 2GIG Edge alarm panel. Begin by removing the set screws, pulling the panel off its base then unplugging the battery. Next, unplug the transformer, either at the barrel connector on the panel side, or by unplugging the transformer from the wall. If you can't find the transformer, you can power down by turning power off at the breaker.


Qolsys IQ Remote: Behavior On a Partitioned System

In this video Michael shows you how the Qolsys IQ Remote behaves when it is used on a partitioned system. The IQ Remote will only display the status of the partition to which it is assigned. It will only allow the user to control the assigned partition as well, and only a user with a User Code that has been given access to the assigned partition will be able to interact with the system from the IQ Remote.


2GIG GC3e: Installing the XCVR3 GC3

Michael shows users how to install the 2GIG XCVR3-GC3 to the 2GIG GC3e panel. Unlike with the 2GIG GC2 panel, the installation of the 2GIG XCVR3-GC3 does not require that anything be removed from the GC3e panel first. This transceiver module simply adds 900 MHz 2-way communication capability between the GC3e and the 2GIG TS1 as well as the 2GIG Image Sensors.


Honeywell Home PROA7PLUS: Installing PROTAKEOVER

Michael shows users how to set the dial for legacy RF devices, and then properly install the Honeywell Home PROTAKEOVER module into a PROA7PLUS system. This module allows the PROA7PLUS to support one (1) of five (5) legacy RF frequencies. This allows the panel to support previously existing sensors from Honeywell or 2GIG 345 MHz sensors, existing Qolsys and/or Interlogix/GE 319.5 MHz sensors, DSC 433 MHz sensors, or Bosch 433 MHz sensors. This module allows a user to replace an older panel with the newer PROA7PLUS without having to replace all the existing wireless sensors that are still working.



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It's time for our weekly video recap, this time covering releases from Monday and Tuesday of last week. We only have four (4) new videos for now, but we promise there are many more on the way. This week's releases all feature myself, and they cover the Honeywell Home PROA7PLUS. Let's begin!

Honeywell Home PROA7PLUS: Add a Z-Wave Device

I show you how to add a Z-Wave device to a Honeywell Home PROA7PLUS. The PROA7PLUS has a built-in module called the PROWIFIZW that provides the system with both WIFI and Z-Wave control. Paired Z-Wave devices can be controlled from the panel, and remotely from Total Connect 2.0 if the system is monitored with a plan that includes automation services. You can also use TC2 to create smart scenes for your Z-Wave devices so that they activate automatically based on a schedule or with system events.

Honeywell Home PROA7PLUS: Remove a Z-Wave Device

I show you how to remove a Z-Wave device from a Honeywell Home PROA7PLUS. Removing a device clears out its Z-Wave network data so that it can be paired with a new network. That is why you typically remove, or clear, a Z-Wave device before you attempt the pairing process when adding it to the network. This is done even if a Z-Wave device is brand-new, as many Z-Wave devices have residual network data leftover from factory testing.


Honeywell Home PROA7PLUS: Adding a Z-Wave Lock

I show you how to pair a Z-Wave door lock with a Honeywell Home PROA7PLUS. Like all other Z-Wave devices, a Z-Wave lock is paired with the PROA7PLUS by putting the system into its Z-Wave pairing mode and then activating the inclusion/exclusion function on the lock. For best results, it is advised that you clear the lock from the network before attempting to pair it. Most Z-Wave locks have a button that is used for inclusion/exclusion, or they require you to enter in a specific pairing command code using a push-button or touchscreen keypad.

Honeywell Home PROA7PLUS: Resolve WIFI Connection Issues

I explain some of the reasons why a Honeywell Home PROA7PLUS may be experiencing WIFI connection issues. One reason is that the password for the WIFI network may have been entered incorrectly. Another reason is that you are using a Ubiquiti Access Point (AP) with the PROA7PLUS, and you have the Auto-Optimize feature turned ON for the Ubiquiti device. Lastly, there could be something wrong with the PROWIFIZW module inside the PROA7PLUS, and it may need to be replaced.

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We have a quick and easy tip for those using Z-Wave locks with Honeywell and Resideo ProSeries Panels like the Honeywell Home PROA7PLUS. You can have your panel user code pushed down to your Z-Wave lock, and you can also have your system automatically disarm when you enter that code into the lock.

Setting this feature up will offer some great convenience in your life. You can imagine walking up to your home, entering your panel code into your Z-Wave lock, the door unlocking, and then your system disarming, without you needing to interact with the panel at all, and then going about your day. We'll show you how to make it happen.

You can set this feature up for any panel code that you have programmed on your ProSeries System. Begin from the main screen, and choose the three (3) horizontal bars button at the bottom, followed by Settings, then User Management. Enter your Master Code (default 1234, but usually changed) or your Installer Code (default 4112) to get in. Then select the user with the code you want to use at the lock. Scroll down to Z-Wave Lock Control, and you can choose one of the following three (3) options:

  • None - Turns the feature off
  • Sync User Code to Lock - The code will be pushed to the lock so that you can unlock using the code.
  • Sync User Code to Lock & Disarm - The "money" option! The code will be pushed to the lock so that you can unlock using the code, AND the ProSeries System will disarm when you enter the code and unlock the lock!

Just choose the option that you want for that code (you know which one we recommend), and then press the black Save button in the upper-right corner. You will need to provide the system's Master Code to confirm the change, and then you're all set! We can't state enough how cool this feature is, so take advantage of it!


But before you go and make your life more convenient, why not make your life more EXCITING by leaving a comment on the Alarm Grid Blog? Let us know what you think of the feature. Have you tried it out before? Are you going to test it now. Do you need to buy a Z-Wave lock first? How about the Yale YRD226? We think that's a handsome lock, and it will look great in your residence. We promise! Anyway, stay tuned for more great content like this on the Alarm Grid Blog, coming soon!

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Welcome back from 4th of July! We have had a busy past couple of weeks at Alarm Grid since our last video recap. This time, we have seven (7) new videos to show you, including five (5) with Jorge and two with myself. We cover the PROA7PLUS, 2GIG Edge Cameras, and 2GIG GC2 Firmware Updates!

2GIG Edge: Alarm.com Cameras that Support Live Streaming

Jorge explains which Alarm.com Security Cameras can be streamed directly to a 2GIG Edge Alarm Panel. Most of the newer Alarm.com Cameras can be used in this way. In order for this to work, a camera must be paired with the same Alarm.com account used with the 2GIG Edge, and it must be enabled for panel streaming from the Alarm.com website or mobile app. Cameras can be streamed from the Smart Home Menu on the 2GIG Edge.

2GIG Edge: Alarm.com Cameras that Support 2-Way Audio via Live-Streaming

Jorge teaches users about two-way audio playback when live-streaming security cameras on the 2GIG Edge. While nearly all Alarm.com Cameras can be used for video streaming on the 2GIG Edge, only a smaller selection of cameras can be used for live audio streaming. Really, it's mostly the indoor residential cameras that do audio streaming. Most of the Alarm.com Commercial Cameras that support Power over Ethernet (PoE) and all Alarm.com Outdoor Cameras do not support two-way audio, as they typically do not have built-in microphones.


2GIG Easy Updater Tool: Updating

Jorge explains how to update the 2GIG UPDV Easy Updater Tool that is used to update the firmware on a 2GIG Go!Control GC2 Security System. The Easy Updater Tool contains the firmware update for the GC2 System. If the firmware on the Updater Tool is outdated, then you must update the Updater Tool by following the process outlined in this video. The current downloaded firmware on the Updater Tool will be displayed across the device screen when power is applied. This will let you know if you need to updater the Updater Tool.


2GIG GC2: Updating Using the Easy Updater Tool

Jorge teaches you how to use the 2GIG UPDV Easy Updater Tool to update the firmware on a 2GIG Go!Control GC2 Alarm Panel. After you have updated the firmware on the Updater Tool itself, you can then use the device to update the firmware on the GC2 Panel. Updating to the latest firmware version will ensure that you can use all of the released features for the system and that all of the latest hardware is supported. The LTE communicators for activating with Alarm.com and alarm monitoring will require a certain firmware version.


Honeywell Home PROA7PLUS: Delete a Zone

Jorge shows you how to delete a zone on a Honeywell Home PROA7PLUS or other ProSeries Alarm System. When you delete a zone, the associated sensor will no longer be programmed with the system. You would need to re-enroll it in order to continue using it. For the encrypted PROSIX Sensors and SiX Sensors, after deleting the sensor, you will then be able to enroll it with a new ProSeries Panel, provided that the sensor received the deletion signal from the panel. When deleting PROSIX and SiX Sensors, be sure the sensor is powered on and within range of the ProSeries Panel at the time of deletion.


Honeywell Home PROA7PLUS: Add a User Code

I show you how to add a new user code to a Honeywell Home PROA7PLUS Alarm System or other ProSeries Panel. All of the ProSeries Systems support up to (96) total user codes, so you should have no trouble giving everyone in your household or office their very own code to use when controlling the system. After you have added a user code, you can then go back into user settings to configure automatic Bluetooth disarming and Z-Wave lock functionality for the user.


Honeywell Home PROA7PLUS: Clear a Tamper Error

I show you how to clear a tamper error on a Honeywell Home PROA7PLUS or other ProSeries Security Controller. A tamper error occurs when the red tamper button on the back of the ProSeries Controller isn't held down properly. This is usually because the system has been taken off its backplate, or it isn't mounted on its backplate properly. Once you get the panel back on the backplate, you can then acknowledge the tamper condition by entering the system's Master Code when prompted.

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We have a quick and easy blog post for you today, this time covering local zones on Honeywell Home and Resideo ProSeries Alarm Panels - the PROA7PLUS, PROA7PLUSC, PROA7, and PROA7C. Local zones cannot trigger intrusion alarms to alert the central monitoring station for emergency dispatch.

Almost anyone who gets a security system will want to get it monitored so that they can receive automatic emergency dispatch if an intrusion occurs while they are away. However, you might also have some zones of your home or office where you want a "local", on-site alert to activity, and you also want to have Total Connect 2.0 alerts set up for the zone, but you don't want the central station to be notified to an alarm that occurs from the zone. Today, we're sharing a tip for achieving that type of functionality for a zone on a ProSeries Panel.

One thing to note is that if you are familiar with the Response Types for the Honeywell Lyric, then many of the same "rules" apply. This makes perfect sense, as the Honeywell Lyric is the predecessor system to the still relatively new ProSeries Control Panels. But having said that, many of the Response Types found on the Lyric were never brought over to the ProSeries Panels. Maybe they will be introduced in a later ProSeries Firmware Update, but we have no way of knowing if that will happen. Regardless, it can be a bit more challenging to set up "local" zones on the ProSeries Systems due to their more limited selection of Response Types. Nonetheless, we have a cool tip that we would like to discuss.

If you have a zone that you want to produce a local Chime and/or Voice Annunciation at your ProSeries Panel, as well as any of your PROWLTOUCH or PROWLTOUCHC Touchscreen Keypads, but you also don't want the zone to be able to cause any alarms or alert the central station, then you can set the Device Type to "Other" and the Response Type to "Garage Monitor". But before you set the Device Type to "Other", go and set the Chime setting first. The reason why you want to set the Chime first is because that setting becomes locked and unable to be changed after you set the Device Type to "Other". Whatever Chime setting you have set will be locked in and applied. By setting the Chime first, you can have a custom Chime setting, rather than the default option of Disabled when you set a "Garage Monitor" Response Type. With "Garage Monitor" set, your panel and keypads will announce the faulted zone and make whatever Chime sound is set for local alerts. You can also set up notifications from Total Connect 2.0 for this zone. Meanwhile, you can rest easy in knowing that this Garage Monitor Zone will never be able to cause an alarm on your system or result in the central station being notified. This is truly a local zone with the ultimate customization!

This ties-in with some other general tips. When you set the Device Type as "Other", all of the Response Types become available, though there are some PROSIX Sensors that may not allow for this type of programming. Also, the Device Type of "Other" is not spoken aloud when set. In other words, if you have Zone Descriptor 1 set as "Bedroom", the panel won't speak "Bedroom Other" if you have "Other" as the Device Type. It will just say "Bedroom", and nothing more. This is good to know, as if you're ever having trouble getting the desired Response Type to be made available, then setting "Other" as the Device Type can be the trick to getting the option you want. Just be careful when working with certain types of PROSIX Sensors, as they can be a bit more restrictive.

Do you have any topics you would like to see us cover on the ProSeries Panels, or on any other of our favorite security systems? Leave a comment down below, and let us know. We might just discuss it in a future blog. As for now, we hope that this simple trick helps you get the most out of your Honeywell and Resideo ProSeries Systems. Local zones are really useful in certain situations, and knowing little tips and tricks like this one that we covered today can really open up the door for more ways on using your security system. Anyway, that's all for today. Please stay tuned to the Alarm Grid Blog for more security news and helpful tips on using your system. We're always happy to help, and you can expect more great content from us coming soon!

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Alarm Grid would like to make you aware of a possible issue when using a ProSeries Panel (PROA7PLUS, PROA7PLUSC, PROA7, or PROA7C) with an Ubiquiti Wireless Access Point (AP). Connection problems may occur if Auto Optimize is turned ON for the AP. To avoid issues, turn Auto Optimize OFF.

You may recall a similar issue that affected the predecessor panel from Honeywell Home and Resideo, the Honeywell Lyric. In that case, users had to disable the Auto Optimize Network feature for an Ubiquiti UniFi AP in order for a Lyric System to connect successfully. If a Lyric Panel was connected with an Ubiquiti UniFi AP, and then the Auto Optimize feature was enabled on the AP, then the Lyric would lose its WIFI connection with the Ubiquiti device. This would occur even if the Auto Optimize feature was turned ON due to an automatic update for the Ubiquiti AP. It was then later reported that Ubiquiti corrected the issue so that security systems were not booted from the network when the Auto Optimize feature was enabled.

In this case, it is the Honeywell Home and Resideo ProSeries Security Panels that are having issues with the Auto Optimize feature for Ubiquiti AP devices. Reports indicate that if the Auto Optimize feature for the Ubiquiti AP is turned ON, then the system may have trouble maintaining a stable WIFI connection. When the feature is enabled, a ProSeries Alarm Panel may be unable to connect with the network, or it may fail to reconnect with the network if the connection becomes lost. With that in mind, it is advised that you keep the Auto Optimize feature turned OFF for an Ubiquiti Access Point if a ProSeries System is connected. Please refer to the manual for your Ubiquiti AP for more information on how to do this. Alarm Grid has also released a very general FAQ outlining potential WIFI issues for ProSeries Panels, which you can view here.

Don't forget that a ProSeries Panel needs a WIFI card in order to connect with a WIFI network. This can be a Honeywell Home PROWIFI, which is a standalone WIFI module, or a Honeywell Home PROWIFIZW, which doubles as both a WIFI card and a Z-Wave Plus home automation controller. The Honeywell Home PROA7PLUS and Resideo PROA7PLUSC both contain a PROWIFIZW from the factory, so no add-on module will be needed. On the other hand, the Honeywell Home PROA7 and Resideo PROA7C do not have a WIFI module pre-installed from the factory, so you will need to add one of the aforementioned units in order to get one of those systems connected to WIFI.

Hopefully this post has helped at least one user in correcting issues between their ProSeries System and their Ubiquiti Access Point. If you have any experience using a Honeywell Home or Resideo ProSeries Security System with an Ubiquiti Access Point, or if you just want to discuss ProSeries Alarm Panels in general, then please share your thoughts in a comment down below. We are always interested to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more helpful news and updates coming soon!

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