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There is going to be scheduled maintenance occurring on Alarm.com tonight, specifically focusing on the Verizon infrastructure. The maintenance period will run from 12:00 am Midnight to 2:00 am Eastern Time. According to Alarm.com, no impact is expected with regard to monitoring service.

The purpose of the scheduled maintenance is to enhance platform stability and improve redundancy moving forward. We have heard reports that a small number of Alarm.com Verizon LTE Communicators have been experiencing some relatively minor technical issues. Alarm.com has been aware of these issues since at least last Saturday, and they have been actively working to troubleshoot affected units to prevent any disruptions in service. The scheduled maintenance tonight should fix these issues and help to ensure that all Alarm.com Verizon Communicators function as intended, with exceptional reliability.

During the scheduled maintenance period tonight, Alarm.com says that service outages are unlikely to occur. You should not experience any problems if your security system uses a Verizon Communicator for connecting with Alarm.com. However, Alarm.com is not ruling out the possibility, and they want to keep users informed, just in case. Remember that if you have an IP (WIFI or Ethernet) communication path set up, then that can serve as a valuable backup option tonight during the maintenance period. If your system is cellular only with Verizon connectivity, then just be careful if you need to arm your system tonight between 12:00 am Midnight and 2 am Eastern Time. Again, no issues should occur, but Alarm.com is performing due diligence by making the maintenance period known in advance.

Once again, all maintenance taking place is on the Verizon infrastructure for Alarm.com. Your monitoring service will not be affected in any way if your system uses a different carrier, such as AT&T, for connecting with Alarm.com, or if your system is set up with a different network, such as AlarmNet for Total Connect 2.0, or Telguard for HomeControl Flex. If your system does use Verizon connectivity for communicating with Alarm.com, then check and make sure your WIFI or Ethernet path is working as an important backup plan for tonight. If you have been using your system with cell-only on Verizon with ADC, but you have the option to add WIFI or Ethernet, now may be a good time to do so. Your system should still be fine, but, it never hurts to use redundancy when it is available. Stay tuned to our blog for more security system news and updates coming soon.

Note: If you are reading this after 2:00am on April 14th, or on any future date, then it is assumed that the scheduled maintenance has been concluded, and all Alarm.com Verizon Service should be operating as intended, now with improved infrastructure.

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We have learned that Verizon has confirmed the sunset date for their CDMA Network for December 31, 2022. This is Verizon's equivalent of the 3G Sunset. Anyone with a security system using a Verizon CDMA Communicator is urged to upgrade to LTE ASAP to avoid monitoring service disruptions.


The 3G Sunset has been covered extensively on the Alarm Grid Blog. It refers to the phasing-out of old 3G and equivalent communicators, in favor of newer technology, specifically LTE. The Verizon CDMA Network is the Verizon equivalent of a 3G Network. While AT&T is known to be shutting down their 3G Network after January 31, 2022, the Verizon CDMA Sunset date it a bit later at December 31, 2022. While there was earlier confirmation by Resideo for the CDMA shutdown date, this time the confirmation is directly from Verizon themselves.

In preparation for this major event, Alarm Grid has been encouraging users to replace their old 3G and CDMA Communicators with newer LTE communicators. Users are strongly advised to upgrade to LTE as soon as they can. While it's understandable to wait until the last minute, especially if money is tight, you should realize that many other users will also try to wait until the final opportunity. Our support staff is limited, and we cannot upgrade everyone all at once. If you put-off the required upgrade as long as possible, then there's a chance you might get left behind at the deadline. Our goal is to prevent that from happening and ensure that all Alarm Grid customers with cellular monitoring service make a seamless and undisrupted transition.

We know that the 3G Sunset might still be a bit confusing, and you might still have some questions. That's okay, because we're here to help you. If you aren't sure about the LTE communicator replacement options available for your system, then you may want to check this post for some further assistance. If you have recently purchased a new LTE communicator for your system, and you need us to activate the unit, then head on over to the Alarm Grid Communicator Replacement Portal so that you can choose a time that works for you. And if you have any other questions, or if you are still confused about the 3G and CDMA Sunset, please email our support team and security system experts at support@alarmgrid.com. We're here to answer your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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