Resideo Announces That The Weather Feature on TUXWIFIW and TUXWIFIS Is No Longer Available

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Update December 2021: This issue has been resolved and the weather feature is now working as expected again.

For some time customers have been reporting issues with the weather feature on the TUXWIFI products from Resideo. Either the weather is blank, or it doesn't update properly. This week, Resideo released a technical bulletin advising that the TUXWIFI product line no longer supports weather.

Alarm Grid first reported on this issue in a blog back in April of this year. At that time, there was some hope that the issue would be resolved, but it appears that is not the case. The older Tuxedo Touch line, the TUXWIFIW the TUXWIFIS, and the VAM no longer support the weather feature or the Sunrise/Sunset programming feature as of October 31, 2021. Any scenes that were previously created using Sunrise or Sunset as a triggering event will no longer work. According to the notice, the issue has to do with the weather information provider that was originally used.

It should also be noted that these products have been discontinued by Resideo as of July 2020. That means that once stock of these items is depleted, they will no longer be available for sale. Customers interested in a new Tuxedo keypad should look to the Honeywell Home Tuxedo or the Resideo Tuxedo instead. The only difference between these two products is the branding on the front. The new, redesigned Tuxedo will continue to support the Weather Feature, including the Sunrise and Sunset scheduling option.

We know this is probably not the news those of you with one of these keypads, and who uses these features, wanted to hear. You can read the full technical notice from Resideo here. Tell us what you think in a comment below. One good thing is that pricing is much more reasonable on the newer Honeywell Home Tuxedo, than it was on the original TUXWIFI. So replacing an older model with a newer version won't be as painful as it would otherwise have been.

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Comments


Hello Tom, Sorry. I do know that they updated the method used on the new to where it actually pulls it from Total Connect 2.0.
To me it seems they have taken the easy way out. They have a problem and choose not to fix it. No more Honeywell purchases in my future. The difference between good companies and poor is how they take care of their customers. If this is the response, buy a new one, how long before they do the same thing with the new product.
Yes it is, this was a blow to us as well.
That's sad. They should at least provide a HUGE discount to upgrade. I now have three door stops and a bunch of scenes that no longer work.
Yes, unfortunately that is where we are at, between a rock and a hard place.
Except that the newer version doesn't support secondary controllers yet.....still promised! Difficult to integrate with Alexa etc. without that capability

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