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Kentucky will soon become home to the latest Alarm Grid office, as we have been diligently assembling a team of expert alarm technicians in the area. Our new hires need a place to work, and a new satellite office will soon be on the way. This is a big step in enhancing our support team.

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Alarm Grid certainly tackled the pandemic without missing a beat. It seems that with more downtime, many people finally got around to setting up their own security systems. And with the growing demand and increased business, we had to make some new hires.Since our latest team members are all located in the state of Kentucky, we decided it was time to open an office there. We are thrilled to say that our new satellite office is set to open in October.

Our team has been working with an outstanding group of dedicated and experienced alarm technicians in Kentucky over the past couple of months. We have been developing and molding their skill sets to fit the needs of our growing company. Our new team members have really hit the ground running, as they have already begun to assist us in our regular support duties. We are ecstatic to have these new hires as members of the Alarm Grid team.

Right now, our new Kentucky hires are working in a temporary office, as they are learning everything they need to know to take on a full range of support duties. The permanent office is scheduled to open in October, and we are sure our new team members will be thrilled to finally get comfortable and situated. This has been a huge undertaking for us, and we're very pleased to finally have some results to show from all our hard work.

Not much is changing with the Alarm Grid South Florida Headquarters. Our Florida offices will continue to remain as the home for our Sales/Planner Team, our Content Team, and our Executive Team. Support and Activations will be split between Florida and Kentucky. If you haven't called-in to Alarm Grid support recently, you may notice some friendly new voices on the line. Whether you get a technician in Florida or Kentucky, you can rest assured that you will be receiving the very best customer support and service every step of the way.

Alarm Grid sends a special thank you to our new hires for working hard to get up to speed. We also thank our existing staff for their great job in training the new team members. And most of all, we thank our monitored customers for their continued support. We are proud to have all our monitored customers as members of the Alarm Grid family. If you are interested in Alarm Grid monitoring, please email us at support@alarmgrid.com. Our business hours for responding to emails are 9am to 8pm ET M-F. Also check out this guide to learn more about the monitoring plans we offer. We look forward to hearing from you soon!

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Alarm Grid is closed today, Monday September 7th in observance of Labor Day. During this time, we will not be answering phones, and we will not be checking any emails. Please keep that in mind when contacting us for support or assistance. Our team will resume their usual duties on Tuesday.

Alarm grid inside security stickers

If you need to contact us during this time, please email us at support@alarmgrid.com, and we will do our best to provide a response on Tuesday. If you need to put your system on test mode, then please call us at (888) 818-7728 and choose option [9], or use the convenient MyAlarms.com feature. We hope you have a fun and safe Labor Day, and we look forward to hearing from you on Tuesday.

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Labor Day is Monday (Alarm Grid will be closed), and for many, Labor Day Weekend starts today! We know that many people will be traveling to visit their family and friends. We figured now was a good time to post some tips you can follow to ensure your home stays safe while you're away.


Arm Your System

Qolsys iq panel 2 verizon 7 security panel w slash z wave ready

This is a no-brainer, but please remember to Arm Away before you leave for the weekend. We feel silly stating the obvious, but we do occasionally hear about people who forget to Arm, and they pay the consequences. Remember that if you're monitored and have access to Total Connect 2.0 or Alarm.com, you can check on your phone to see if your security system is armed, even while you're traveling.


Leave Some Lights On

Qolsys iq lightbulb dimmable z wave lightbulb for iq and iq pane

By leaving some lights on, you can make it appear that you are home, even if you're really on vacation. An intruder will think twice about trying anything if they see that lights are left on inside the home. You might even consider getting smart lights and setting an automation schedule so that they turn on and off at different times. Alarm Grid has a great selection of smart lights for you to consider.


Don't Brag On Social Media

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We understand that you're very excited about your weekend travels, and you want to tell everyone about your plans. But hold your horses before you go letting the world know that your house will be vacant all weekend. A savvy intruder might check your social media page and use the information to their advantage. Instead, try letting close friends and family know discreetly via a phone call, text message, or private message on social media.


Check Your Sensors

Honeywell sixcombo wireless smoke heat and co detector


It's a good idea to perform a routine system test before departing for a weekend getaway. This can be especially important for life-safety sensors like smoke detectors and CO sensors. Sure, you can still get an RF supervision loss notification via TC2 or ADC, but you're probably not going to be constantly staring at your phone during your vacation. Check your system beforehand so that you can focus on enjoying yourself. And remember to put your system on test mode before testing!


Don't Forget About Your Stove


Fire-safety is always important, and many people accidentally leave their stoves and grills on before leaving for the weekend. Take your time and make sure these appliances are off before you head out. And if you're hosting others, remember to turn off your stove or grill before you go and socialize. If you're concerned, then consider getting a 2GIG STVGRL1-345, which works well with the Lyric, the 345 MHz IQ2+, and all the 2GIG Alarm Panels.


Have a Fun Labor Day Weekend!

Alarm grid inside security stickers


No matter how you enjoy your Labor Day Weekend, we hope that you have a fun and safe time with those who matter most to you. Remember that we will be away until Tuesday, so if you need to reach us, then email support@alarmgrid.com. Also keep in mind that if you need to put your Alarm Grid monitored system on test mode, you can do so at anytime by calling (888) 818-7728 and choosing option number (9). Have a great Labor Day Weekend!

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Our friends at Alarm.com have a big reason to celebrate and party, as the virtual basketball team they sponsor has won the 2020 NBA 2K League Championship. Alarm Grid congratulates Alarm.com and Wizards District Gaming for their tremendous success on the virtual basketball court.


Wizards District Gaming, which is owned by Monumental Sports & Entertainment and serves the affiliate of the Washington Wizards of the National Basketball Association (NBA), has won the 2020 NBA 2K League Championship series over Warriors Gaming Squad. The Wizards won Game 4 in a best of 5 series to take home the title. The score of the final game was 70-55 in favor of Wizards District Gaming. By winning the championship, Wizards District Gaming has pocketed $420,000 in prize money. We're sure they will use these funds to fuel future gaming success.

Alarm.com has served as the primary sponsor of Wizards District Gaming throughout the 2020 NBA 2K League Season. The Alarm.com logo was proudly featured on the uniforms for the in-game ballers, as well as the real-life gamers controlling them. Those watching the matches would also notice the Alarm.com emblem decorating the virtual arena. Wizards District Gaming even used the Alarm.com Smart Home in Northern Virginia as their "War Room" for making draft pick selections earlier this year in February.

Director of eSports for Monumental Sports & Entertainment Andrew McNeill said of the victory, "Bringing the trophy back for the fans who have shown us such loyalty and support is so rewarding... We owe such a debt to them, so many of whom have been with us since the beginning, as well as those who contributed to the explosive growth in viewership that we saw this season. With our tremendous partners in streaming and linear broadcasts, we were able to reach audiences in unprecedented ways this year."

Our own team at Alarm Grid offers congratulations to Wizards District Gaming and Alarm.com for their championship. You can also become a member of the Alarm Grid team by signing up for monitoring! We offer a variety of monitoring plans that include access to Alarm.com. Check out our monitoring page for more details. And if you're interested, send an email to support@alarmgrid.com to get started. We check email from 9am to 8pm ET M-F. The Alarm Grid team looks forward to hearing from you soon!

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The Security Industry Association (SIA) has named twelve (12) women as recipients for the first ever SIA Women in Security Forum Scholarship. Each recipient will receive $6,650 from the SIA to continue their education and/or pursue career goals. Alarm Grid congratulates the recipients!



The SIA Women in Security Forum Scholarship is open to SIA Members and SIA Student Members. This is the first year that SIA has offered the scholarship, which is specifically designed to benefit women in achieving their education and career goals. Recipients were selected by a committee comprised of volunteers from the SIA Women in Security Forum and the Human Resources Committee of the SIA.

As an organization, the SIA contributes greatly to the development and improvement of the security industry. They are particularly known for their work in setting various security standards, including those related to false alarm prevention. The SIA Women in Security Forum in particular works to improve diversity in the alarm industry by promoting, recruiting, and cultivating the leadership of women. They offer programs, professional opportunities, and networking events to help achieve this goal. The group is open to all women and men of SIA member companies.

SIA CEO Don Erickson said of the SIA Women in Security Forum Scholarship, "The SIA Women in Security Forum continues to break new ground, inspire me and many others and provide unique opportunities for the widest spectrum of people possible to thrive in this field through initiatives like this new scholarship offering... We congratulate this talented and historic first class of SIA Women in Security Forum Scholarship winners and look forward to celebrating their many accomplishments to come.”

The winners of the 2020 SIA Women in Security Forum Scholarship include:

  • Ryane Burke - Partner Marketing and Events Manager for Identiv
  • Margurie Evans - SIA Student Member; Event Security Lead for Phoenix Suns
  • Antoinette King - Key Account Manager - End User for Axis Communications
  • Kavya Madhusudhan - Senior Project Engineer for Allegion
  • Erin Mann - Customer Experience and Strategy Marketing Manager for Allegion Canada
  • Daphne Navarro - SIA Student Member
  • Sheethal Rao - Mechanical Engineer for Allegion
  • Jenna Rolfe - SIA Student Member; Junior Readiness and Security Policy Officer for Global Affairs Canada
  • Joneka Russell - Security Officer for Allied Universal
  • Holly Sanson - Marketing Manager for ADT Commercial
  • Kerri Sutherland - Human Resources Business Partner for Axis Communications
  • Rachel Wyatt-Swanson - Director of Business Development for Cherokee Nation Security & Defense

Alarm Grid congratulates these bright and dedicated women, and we wish them the best of luck in pursuing their future goals. It's great to see some good news come out of the alarm industry, and we're happy to share it. We also applaud the SIA for their work in improving diversity in the industry, and we're hopeful that it encourages more women to get involved with alarm systems. Stay tuned to the Alarm Grid blog for more industry news!

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We have learned that Alarm.com is planning to release new updates for their Android and iOS mobile apps. The new updates will make it easier to access your Alarm.com Video Doorbell Camera from your phone. General stability fixes and improvements will also be included in the updates.


The new Alarm.com Mobile App versions are Android Version 4.14.2 and iOS Version 4.15. These new versions include doorbell camera support to the Home Screen Quick Actions Option. This option is configurable through the App Settings Menu. When properly configured, you will be able to access the live feed for your video doorbell with a single, long press of the Alarm.com App icon.

As we have learned from prior experiences, Alarm.com usually has a bit of a delay between announcing their new app updates and them actually being available in the Google Play Store and the Apple App Store. Don't fret if you don't see them right away. In fact, we don't expect them to appear until the start of September at the earliest. Our best estimate is that they will be made available in the first or second week of September, but it really depends on how quickly Alarm.com gets the bell rolling.

All Alarm.com users are encouraged to download the latest versions when available, as they should also include general stability fixes and improvements to provide a better user experience overall. Keep an eye out for them in the next couple of weeks. If you have any questions about the Alarm.com Mobile App, or if you are interested in starting monitoring service for access to Alarm.com, reach out to us by emailing support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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We have some good news from the folks planning ISC West 2020, as it appears they are right on-track for the all-virtual event scheduled for October 5th through 7th. Alarm Grid is eagerly awaiting the virtual event to get the latest happenings in the always exciting security industry.


According to ISC West organizers, the all-virtual event will include keynote speakers, education from SIA experts (Security Industry Association), vendor product training sessions and demonstrations, exhibitor tech center offerings, networking events for socialization, and more. It appears that the ISC West organizers are planning to do everything within their power to make this year's event memorable and worthwhile.

While we are disappointed that the in-person event in Las Vegas, NV ultimately had to be cancelled due to ongoing pandemic concerns, we understand that the health and safety of organizers, vendors, and attendees comes first. The Alarm Grid team will be embracing the all-virtual event, and we hope to get as much out of it as possible. This isn't just for us as security professionals. We also plan to keep security enthusiasts and DIYers informed about ongoing happenings in this constantly changing industry.

Mark the dates of Monday October 5th through Wednesday October 7th for virtual ISC West 2020 coverage! We are sure to have some exciting news to share. If you have any questions about ISC West 2020, or if you are interested in learning more about Alarm Grid monitoring service, send an email to our team at support@alarmgrid.com. We're here to check your incoming emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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After much anticipation Firmware Version 2.5.3 for the Qolsys IQ Panel 2 Plus is now available! This update brings support for the PowerG Wired to Wireless Converter, as well as some other new features. Everyone with an IQ Panel 2 is encouraged to download the update as soon as possible.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

Support for the DSC PG9WLSHW8 PowerG Wired to Wireless Converter is the biggest new addition for Firmware Version 2.5.3. We covered the PowerG Wired to Wireless Converter extensively in a post last month. But just as a quick recap, the device allows to you to connect hardwired sensors so that they can communicate with the IQ Panel 2 Plus wirelessly across the PowerG protocol. This is an excellent way to upgrade from an older hardwired system, as it can prevent you from having to purchase entirely new wireless sensors.

The PG9WLSHW8 also includes all the benefits of PowerG. This includes a wireless range of up to 2,000 feet away from the IQ2+ in an open air environment, military grade 128-bit AES encryption, and Frequency Hopping Spread Spectrum (FHSS) technology for added protection. Up to eight (8) hardwired zones are built into a single converter, and you can use up to two (2) of the PG9WLSHW8 units per IQ2+ System. The unit even offers support for 2-wire or 4-wire smoke detectors, plus a 700mA supervised output for adding a wired siren.


Of course, IQ Panel 2 Firmware Version 2.5.3 includes a huge bundle of other new features and functions. Even if you don't plan on adding a DSC PG9WLSHW8 unit, there are still many other reasons to receive the upgrade. We'll touch on all the other new additions below.

The IQ2 system now has Panel Ambient Noise Detector settings to adjust noise threshold and duration. Qolsys added this feature with MDU settings where noise complaints are a concern. The feature can be used in-place of the panel's built-in glass break sensor. Alarm.com is planning to add back-end support for this feature sometime in the future.

Alarm.com commercial customers will be able to take advantage of their Smarter Business Temperature Monitoring (SBTM) service plan, which is used in conjunction with the DSC PG9905 PowerG Temperature Sensor. The SBTM service plan allows for 24/7 monitoring, real-time alerts, and historical temperature reporting. It is designed with businesses like restaurants, grocery stores, and pharmacies in mind. Alarm Grid customers with Alarm.com commercial accounts can contact us for more information. In addition, the IQ2+ can now display a trouble condition when an external probe is disconnected from the DSC PG9905.


If you use Alarm.com for solar energy monitoring, then you will be pleased to know that IQ Panel 2 Firmware Version 2.5.3 offers the ability to provide information from your solar inverter right on your security panel! Solar inverter units from SolarEdge and Enphase are supported. Please see this prior blog post for more info about Alarm.com Solar Monitoring.

Thinking ahead, Qolsys has made Firmware Version 2.5.3 compatible with future Z-Wave 700-Series daughter cards. The 700-Series of Z-Wave will represent the successor to Z-Wave Plus, also known as the Z-Wave 500-Series. Like all new iterations of Z-Wave technology, the 700-Series will allow for extended range and battery life when used with a compatible Z-Wave controller or hub. We hope to see 700-Series Z-Wave devices enter the market sometime in the not-so-distant future. Qolsys also made improvements to the IQ2 Z-Wave Diagnostics Map when using the Z-Wave 6.81 SDK to include RSSI values, as well as the ability to move automation device on the Diagnostics Map.

Some new 500-Series Z-Wave Plus devices are now supported by the IQ Panel 2. Most notably, these include Z-Wave switches from Eaton. Newly supported models include the RF9601, RF9617, RF9640-N, and RF9642-Z. It's good to see Qolsys increasing their support of compatible Z-Wave devices, and we have heard particularly nice things about the Z-Wave switches from Eaton and Cooper.

You can now disarm from the main IQ Panel 2 during the Exit Delay if the arming session was initiated from an IQ Remote, PowerG Keypad, or key fob device. Qolsys also added three (3) new Sensor Groups for keypads, key fobs, and panic switches. These new Sensor Groups include (3) Mobile Silent, (5) Fixed Silent Auxiliary, and (7) Mobile Silent Auxiliary. These new Sensor Group options should add some more versatility for these devices. And as for the Qolsys IQ Remote Keypad, it now has the ability to pair with IP routers using the Protected Management Frame (PMF) protocol.

Qolsys iq remote ag iq panel 2 remote touchscreen keypad

There are some new changes to the Easy Install Wizard that loads upon booting up the system for the first time. A new drop-down option will allow you to select one of (13) languages for the setup wizard. There is also a new page in the wizard with QR links for you to scan using the camera on your Android or iOS phone to quickly download the Alarm.com Mobile App. Also added to the Easy Install Wizard are new help screens that provide more information on how to pair and test door and window contacts and motion detection sensors.

Some general improvements to the system's PowerG firmware have also been bundled with Firmware Update 2.5.3. The PowerG Modem Firmware is now Version 2.38. There is now support for Fire Trouble and Dirty Detector Trouble on the IQ2 and ADC when DSC PG9936 PowerG Smoke Detectors are used. Proximity tag support is now supported with the Visonic PowerG Wireless Keypads (models KP141 and KP241). And the Alarm.com back end can now show the "Not Networked" status for PowerG Sensors in the Event History. This occurs when a PowerG device is enrolled with the panel, but then fails to complete the network association and goes into RF sensor failure.

There are also some changes affecting certain PowerG Door and Window Contact Sensors. For the DSC PG9309 and DSC PG9312, both the reed switch and the auxiliary input can be disabled during disarm. The same also applies to the auxiliary input on the DSC PG9945. The purpose of this is to extend the battery life on high traffic doors. Additionally, the PG9945 and PG9309 can be learned-in with the IQ2+ twice. One zone will be for the sensor's internal reed switch, which the other will be used with the auxiliary input.

Dsc pg9945 powerg 915mhz wireless door slash window contact


Other miscellaneous features have been added as well. LiveAnswer is now supported on the IQ2 for security cameras with non-standard aspect ratio streaming. New languages of German, Danish, Portuguese, Hungarian, and Romanian have all been added to the IQ Panel 2. The IQ2 will also now provide audible and visual indication of dual-path failures when the EN Grade 2 Setting is enabled. A change to the Swinger Shutdown feature has been made so that once a sensor reaches its Swinger Shutdown limit, a subsequent sensor event will tell the IQ2 to send an event notice to Alarm.com. Lastly, various improvements to the system have been made so that the IQ2 meets the EN50131-1 Standard.

Now that we have covered all of the new features included with Firmware Version 2.5.3, we can cover the process for upgrading your IQ Panel 2. Qolsys did things a little bit different this time. In order to download 2.5.3, your IQ Panel 2 or IQ Panel 2 Plus must be running a firmware version between 2.0.1 and 2.4.2. Do not attempt to download 2.5.3 if your IQ Panel 2 is running Firmware Version 2.5.0 or 2.5.1. If your IQ2 is on one of those firmware versions, then you must upgrade in stages by upgrading to Firmware Version 2.5.2 first, and then upgrading to Version 2.5.3. More information on upgrading to 2.5.2 can be found here.

If you need to check the firmware version for your panel, click the small grey bar at the top of the screen, and choose Settings > Advanced Settings > enter Installer Code (default 1111) > About > Software. You should see the firmware version displayed. The panel in the picture below is already on 2.5.3.


Once your IQ2 is on a firmware version of 2.0.1 to 2.4.2, or is on Firmware Version 2.5.2, then you can begin upgrading the Qolsys IQ Panel 2 Firmware Version 2.5.3. To begin, make sure your panel is monitored and connected with the Alarm.com servers via WIFI. The panel should be plugged into its AC outlet, and it should not have a low-battery condition.

When ready, you can perform the update by clicking the small grey bar at the top of the screen and selecting Settings > Advanced Settings > Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.3 > OK > Upgrade Using Network. Then press OK when prompted. It will take about five (5) minutes for the update process to complete. The panel will reboot as part of the update process.

If you have any questions about the Qolsys IQ Panel 2 Plus, please reach out to us. Also remember to check out this post to learn more about our monitoring plans for gaining access to Alarm.com. The best way to contact us with questions about the IQ Panel 2 System or alarm monitoring in general is to email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Big changes are coming to the Z-Wave Alliance. The organization has established a new Standards Development Organization (SDO) structure to further improve upon the home automation technology. Qolsys and Alarm.com have both been named as founding members of the new Z-Wave SDO structure.


For anyone unfamiliar with the Z-Wave Alliance, it is a non-profit organization dedicated to developing and promoting Z-Wave technology. The newly formed SDO structure provides members with special opportunities to participate in the development of the popular home automation protocol. This includes new technical workgroups and committees with an emphasis on operational, technical, and marketing needs.

What excites Alarm Grid about the announcement is the inclusion of Qolsys and Alarm.com as founding members of the SDO structure. This is great news, as we expect both of these companies to contribute greatly in making Z-Wave technology even more accessible to users of security systems. This is great news for anyone who builds around their home or business alarm system for home automation functionality.

Alarm.com Chief Product Officer Dan Kerzner said of the news, "Alarm.com has used Z-Wave for more than a decade to help expand our platform so that millions of people can control and manage an ever-growing range of devices that work together to protect and automate their home or business... Along with the other founding members, we remain committed to shaping this evolving and impactful technology.”

In addition to Alarm.com and Qolsys, five (5) other companies have been named as founding members for the Z-Wave Alliance SDO structure. Alarm Grid has been eagerly awaiting the release of the next generation of Z-Wave devices, also known as the 700-Series. The current generation of Z-Wave, known as the 500-Series, or Z-Wave Plus, has proven to be a huge success in the field of home automation. We expect the Z-Wave Alliance to continue their triumphs moving forward, and this new organizational structure should only help.

Alarm Grid has always been major supporters of the Z-Wave Alliance and their work in promoting Z-Wave technology and educating automation professionals and end users alike. The group maintains an extensive list of Z-Wave-certified products, which includes technical information and specifications. If you ever want to learn more about the various Z-Wave products out there, we strongly recommend checking out their certified product database. You will likely need to find everything you know about your current Z-Wave home automation products, as well as any Z-Wave products that you may be considering in the future.

If you have any questions about how you can get started with Z-Wave technology and home automation, then please reach out to us! The ability to use Z-Wave devices like lights, locks, and thermostats is a fantastic perk of owning a security system. We offer many monitoring plans that will allow you to control your Z-Wave devices from anywhere, simply by using a mobile app or web browser. To learn more, send an email to support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Nationally Recognized Testing Laboratory UL is currently working to revise the UL-827 Standard for Central Station Alarm Services. This is being done to better accommodate remote workers amid the pandemic. The changes will ensure that remote operators can perform their duties effectively.


Because of the ongoing COVID-19 health pandemic, many central monitoring stations are continuing to have their operators work from home. UL is making changes to their UL-827 Standard to ensure that consistent provisions and protection measures are always enforced, regardless of whether an operator is working from home or at a monitoring center.

If you are unfamiliar with UL-827, it refers to the strict standards that a central monitoring station must meet in order to receive UL certification. The official central station partner of Alarm Grid, Criticom Monitoring Services (CMS), is UL certified. CMS will be required to comply with these new provisions once they are put into effect. CMS is extremely diligent about these matters, and we would imagine that they have already begun taking steps towards complete compliance with new UL mandates.

The revisions to UL-827 are still a work in progress, and no mandate has been finalized as of yet. However, we do have eight (8) mandates that are virtually guaranteed to be put into effect. We have the essence of these 8 mandates outlined below:

  1. Off-site monitoring will be permitted when there is a disruption event.
  2. Off-site monitoring will be discontinued within (14) days of the disruption event being declared over.
  3. While off-site monitoring is in effect, some staff will remain at the central station to maintain and support necessary equipment, such as receivers, automation systems, emergency generators, etc.
  4. Remote operators will remain connected with the central station using a secure pathway that uses at least 256-bit AES encryption.
  5. A central station must enforce multi-factor authentication for remote operators to access its network and automation system.
  6. Any remote operator workstation must not be used for personal use. It will remain the property of the monitoring company.
  7. Remote operator workstations must be set aside in a separate area of the home to not allow any unauthorized viewing and/or distraction of remote operators.
  8. Remote operators and on-duty managers will maintain continuous communication while off-site monitoring is in effect.

Not every issue regarding the matter has been fully addressed. UL is still working to address matters concerning standby power, wired vs. wireless connectivity between the remote operators and the central station, and issues regarding approval from the authority having jurisdiction (AHJ). We believe that these new mandates will go into effect as soon as UL works out the details.

Although these protection measures were drafted in light of the COVID-19 health pandemic, they were also written in such a way that they can be enforced in the event of any other disruption that prevents operators from all gathering at a central station. We appreciate the insight taken by UL in that regard, as we are certainly in the midst of uncertainty.

Alarm Grid supports these measures that UL is set to introduce. We take great pride in ensuring our monitored customers that they will always receive the same level of protection and security. We understand that monitoring centers like CMS cannot safely operate with their full staff on-site during these times. The changes will help to guarantee that consistent measures are in-place, regardless of whether a trained central station operator is working from home or at the monitoring center. We applaud UL for quickly taking the initiative during these times.

As a monitoring provider, we want our customers to feel completely comfortable and confident with the central station services we offer. Providing peace of mind to end users is always one of our top priorities. If you have any questions or concerns regarding central station monitoring, please reach out to us by emailing support@alarmgrid.com. We would love to answer any questions that you might have. Remember that our business hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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