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Hi DIYers! Today, we're taking a look at our best wireless recessed door contacts. These devices are great for when you want sensors that are completely hidden and not visible when the door is closed. They take a little bit of extra effort to install, but it's worth it for many users!

Honeywell 5818mnl wireless recessed door sensor and window senso

When you have a recessed contact, you actually need to drill holes into the door and its frame. The hole in the frame is larger and sized to support the main sensor. The hole in the door is smaller and designed to support the magnet. Some recessed contacts use extremely small magnets that can be mounted without drilling holes. There is also the Honeywell 5800RPS, which uses a plunger switch rather than a magnet.

The key with wireless recessed contacts is knowing which ones are compatible with your system. This depends on the wireless receiver that your system has installed. If you have a hardwired panel with no wireless receiver, then you cannot use wireless sensors. It's really no different than any other wireless sensor. You might also want to know the size of the holes you will need to drill. For your convenience, we put together a nifty table that outlines nearly all of the information you could want:

Sensor Name & Picture
Wireless Frequency
Hole Size for Sensor
Hole Size for Magnet
Notes
Honeywell 5818MNL
Honeywell 5818mnl wireless recessed door sensor and window senso
345 MHz 3/4" Diameter, 3" Deep 3/8" Diameter, 1/2" Deep Honeywell 5800 Series Sensor. Compatible with all Honeywell and 2GIG Panels and 345 MHz IQ2+
Honeywell 5800RPS
Honeywell 5800rps wireless recessed door and window plunger sens
345 MHz 3/4" Diameter, 1.25" Deep None needed! Honeywell 5800 Series Sensor. Recessed plunger switch. Needs inner 1/4" hole in center of existing hole for antenna. Compatible with all Honeywell and 2GIG Panels and 345 MHz IQ2+
2GIG DW20R
2gig dw20r wireless recessed door slash window contact
345 MHz 11/16" Diameter, 2.6" Deep 11/16" Diameter, 1/2" Deep 2GIG 345 MHz Sensor. Compatible with all 2GIG Panels, Honeywell Lyric Controller and 345 MHz IQ2+
Interlogix TX-E221
Interlogix tx e221 wireless recessed door slash window sensor
319.5 MHz 3/4" Diameter, 2.5" Deep 3/4" Diameter, 1/2" Deep Interlogix/GE Sensor. Compatible with all Interlogix/GE Systems, legacy Qolsys Systems and 319.5 MHz IQ2+
Qolsys IQ Recessed Door-S
Qolsys iq recessed door s recessed door slash window sensor for
319.5 MHz 3/4" Diameter, 2.25" Deep 3/4" Diameter, 5/8" Deep Qolsys S-Line Sensor. Compatible with all Interlogix/GE Systems, legacy Qolsys Systems and 319.5 MHz IQ2+. Encrypted when paired with Qolsys IQ2 or IQ2+.
DSC EV-DW4917

433 MHz 11/16" Diameter, 3" Deep 3/4" Diameter, 5/8" Deep Legacy DSC Sensor. Compatible with all DSC Systems and 433 MHz IQ2+. Screw mount and press fit installation options available.
DSC PG9307

915 MHz 0.75" Diameter, 2.66" Deep None needed! PowerG Sensor. Uses a 2 mm magnet that requires no hole. Uses 128-bit AES encryption. Compatible with DSC PowerSeries Neo Panels, DSC Iotega, every IQ2+.

If you're monitored with Alarm Grid, or if you're interested in monitoring, our team would be happy to help you find the best wireless recessed contact for your needs. The best way to reach us is to email support@alarmgrid.com. You may also call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to helping you find the perfect security equipment to protect your home or business!

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Hi DIYers! As you may know, testing your equipment is an integral part of owning an alarm system. But your testing should go beyond just making sure your sensors work properly and that your panel communicates with the central station. Testing your sirens and sounders is also important.

Honeywell 5800wave wireless siren for lynxtouch series panels

When you activate your monitoring service with Alarm Grid, there will undoubtedly be some testing involved. Our team will be checking to see if your system sends out signals successfully. This is a vital part of receiving a certificate of alarm so that you can get a discount on your homeowner's insurance. And as a DIY installer, you will be checking to make sure that all your sensors work properly. This includes things like walking through a room to see if your motion sensor notices your presence and opening and closing your doors and windows to check that your contact sensors perform correctly. But what about your sirens?

Look, we know that testing your sirens isn't the most fun. They're loud. They scare pets. They make children cry. With that in mind, it's no surprise that some users decide to disconnect their sirens during system testing. This is perfectly fine in theory. After all, your system will still be able to communicate out, and its sensors will still work properly. You might think that you can just add your sirens later after testing. However, we're here to tell you that testing your sirens and having them activate is a step that every alarm system owner should take.

But why should you test your sirens? The reason actually goes beyond the obvious answer of making sure the sounders and strobes work. It's also smart to have a good idea of exactly what your system's sirens sound like. That way if an emergency does occur, you will have a better chance of knowing immediately what is going on. Keep in mind that not all sirens are created equal. They can differ in terms of volume and pitch. By taking the time to listen to your siren, you are more likely to be ready if there ever is an emergency.

Another thing that many users don't realize is that there are usually different noises for different types of alarms. For example, an activated smoke detector will typically produce a temporal 3 sound (three consecutive tones, then a pause, repeated), while an activated carbon monoxide detector will typically produce a temporal 4 sound (four consecutive tones, plus a pause, repeated). There are also continuous tone alarms (one long, steady tone) that are commonly used for burglary and intrusion alarms. Knowing what each alarm sounds like can potentially save your life in an emergency. For example, how you respond to a break-in won't necessarily be how you respond to a fire!

At Alarm Grid, we want all our customers to be prepared when alarms occur. This includes knowing what sounds your equipment makes. If you're a monitored customer, we are happy to help you however we can. The best way to reach us is to email support@alarmgrid.com with your questions. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to helping you get the very most out of all your alarm system equipment. That includes your sirens, sounders and strobes!

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Just last week, Resideo purchased startup company Buoy Labs. This is the first acquisition from Resideo since the company completed its spin-off from Honeywell in October of last year. The purchase of Buoy Labs should greatly assist Resideo in its technology for environmental sensors.


Buoy Labs is best known for its smart home products that allow users to track the amount of water they use and quickly identify leaks. Their lineup fits in perfectly with Resideo. The company already offers many great flood detecting sensors. These include the Honeywell 5800FLOOD and the Honeywell 5821 when used with a Honeywell 470PB Probe or Honeywell FP280 Probe. Many of our monitored customers use these sensors to receive alerts in the event of a water leak. They can then take action before serious water damage occurs. This equipment works great with the wireless panels from Resideo, including the Honeywell Lyric Controller.

We believe that this acquisition will help Resideo make fantastic strides in its offering of environmental sensors, particularly for flood sensors. Buoy Labs has an impressive portfolio of smart home water management and water leak detection products. Resideo has cited industry studies claiming that homeowner's insurance companies pay more than $9 billion in water damage claims every year. The average claim is roughly $9,000. With the purchase of Buoy Labs, we expect that Resideo will achieve great success in reducing these figures and preventing house floods. And if you still don't think flood sensors are important, think again.

Alarm Grid will certainly keep you up-to-date with the latest news regarding any new environmental or flood sensors released from Resideo. This acquisition means Resideo has some big plans in store, and we are very excited to see what the future holds. Stick with Alarm Grid as we move forward in the exciting worlds of security, property protection and home automation!

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Hi DIYers! We have spooky good news for everyone today. We are proud to announce the unveiling of the brand-new Alarm Grid SiXTH Sensor. This is the world's first ever security system sensor that activates upon detecting any paranormal or spiritual activity. It is a must-have for all users!


As you may know, there are the five "standard" senses that we use on a daily basis. These are of course sight, smell, taste, hearing and touch. But what you might not know is that there is paranormal activity lurking among us. You cannot detect such occurrences through normal means. You need a "sixth" sense to detect any paranormal, spiritual or otherworldly activity that may be cursing you and the people in your presence. That is why we created the all-new SiXTH Sensor.

We took inspiration from Honeywell's SiX Sensor Lineup in creating the Alarm Grid SiXTH Sensor. Just like the existing SiX Sensors, the SiXTH Sensor offers 128-bit AES encryption to thwart any real-life hacking attempts. We also added Advanced Spirit Stopping encryption to stop any hacking attempts initiated from the otherworld. You can count on the SiXTH Sensor to function perfectly both in our present world and the dimensions beyond our normal reach. Please be aware that you can only see the Advanced Spirit Stopping encryption through the use of various psychonautic substances that are neither sold nor endorsed by Alarm Grid. But trust us - it's there!

Now, you might be wondering how exactly the SiXTH Sensor works. Well we are happy to explain! The sensor pairs with a wireless zone on your alarm panel much like any "present world" sensor. But you will notice a few things new. You will set the Device Type as "Paranormal Detector". The Response Type should be set to "Bruce Willis". This is a brand-new Response Type designed exclusively for use with our SiXTH Sensor. You will only get this option upon setting the Device Type, so make sure to set the options accordingly. After you save your changes, your SiXTH Sensor will be ready to go!

If your SiXTH Sensor detects any paranormal or spiritual activity that should not be present in our present world, a silent spiritual alarm will be sent to your system. Within moments, the central station will get to work sending out a response. But you can't stop spirits, ghouls and curses with police officers, firefighters or emergency medical personnel. Oh no, you need something better. Instead, you can expect Bruce Willis (not that Bruce Willis) to show up at your home or business to rid the area of any paranormal activity.

Bruce Willis (not that Bruce Willis) will come equipped with sage and various incantations to cleanse the premises and protect the spirituality of yourself and those around you. While Bruce Willis (not that Bruce Willis) might appear to be in an uncomfortable or unusual state as he performs the necessary exorcism, we can assure you that this is perfectly normal. Additionally, you can expect a call from the central station to make sure that Bruce Willis (not that Bruce Willis) arrived safely and without real-life incident. Please note that Bruce Willis (not that Bruce Willis) does not come with cab fare, and you may be responsible for ensuring his departure. Alarm Grid cannot assist with this issue, and it is up to you to make the appropriate arrangements.

Alarm Grid has already tested the SiXTH Sensor with the Honeywell Lyric Controller with great success! We easily enrolled the device to the system, and we intentionally released a safe, but other-dimensional, spirit into our headquarters. We made sure to do this at night to protect the majority of our technicians and staff members. One brave soul working the late shift was around to see the SiXTH Sensor in action. Needless to say, our expectations were more than met.


The Alarm Grid SiXTH Sensor will be coming soon, sometime within your existence. We will make sure to keep you posted about any news related to the SiXTH Sensor as it becomes available. Thanks for being an Alarm Grid customer, and we hope that you have a happy April!

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Hi DIYers! We are taking a look at two very interesting products today. The DSC PG9934P and the DSC PG9944 are the ideal PowerG Image Sensors for use with the Qolsys IQ Panel 2 Plus Alarm System. They can both send quick and convenient images to Alarm.com upon activation for remote viewing.


When the original Qolsys IQ Panel 2 System was released, it required a Qolsys IQ CARD-IS to communicate with Qolsys Image Sensors. This is still the recommended image sensor option for those with a standardIQ Panel 2. However, the IQ CARD-IS actually uses the same antenna that is used by the PowerG daughtercard for the IQ Panel 2 Plus. As a result, it is not feasible to use both Qolsys Image Sensors and PowerG Wireless Sensors with an IQ Panel 2 System.

But with the DSC PG9934P and PG9944 PowerG Image Sensors, there now exist viable options for IQ Panel 2 Plus owners. Each device can auto-enroll with a Qolsys IQ Panel 2 Plus System much like any other PowerG Sensor. Remember, there is a special trick to auto-enroll PowerG Sensors with an IQ Panel 2 Plus. Knowing this technique can save you some frustration when you go to enroll the sensors!

After putting the panel into its wireless enrollment mode, press and hold the learn button on the PowerG Sensor. An LED light will appear after a brief moment, but you should not stop holding the button. Keep it held down, and the light will disappear. Then it will reappear after a brief moment. At that point, you should release the button to auto-enroll. As image sensors, you can add up to five of these devices on a single IQ Panel 2 Plus System. This can be any combination of up to five total PG9934P and PG9944 sensors.

Qolsys iq panel 2 at and t wireless security system with at and

Both motion sensors function like any standard PIR motion detecting sensor by looking for changes in infrared (IR) energy that occur with movement. But as image sensors, they will take pictures using their built-in cameras. These devices can also be configured to send images upon a panel disarm or during alarm events. Only one image will be sent out at a time with the PowerG Image Sensors.

Any resulting image is first sent to the IQ Panel 2 Plus, and the system forwards the image to Alarm.com. From there, Alarm.com will pass the image to anyone included in the notifications group. The image can be sent through text and email. You just have to configure that notification settings on Alarm.com. More information about setting up this feature can be found in this FAQ.

In order to use the PG9934P or PG9944 with an IQ Panel 2 Plus, the system must be running firmware version 2.3.0 or higher. More information on this firmware update is available here. At this time, Alarm.com recognizes the photos produced by these sensors as "Panel Camera" images. This is the same category of images that the camera on the front of the panel uses when it takes Disarm photos.

We believe that Alarm.com may change this category name during a future IQ Panel 2 firmware update. After all, we expect that users would want a different category for images produced by the panel and images produced by their image sensors. But for now that is the category to look for if you are having trouble finding the resulting images. Also keep in mind that Panel Camera Images must be enabled on Alarm.com for the feature to work. Note that you can also view the images from the panel.

You can see image upload activity in the Events Log on the Alarm.com website, which looks like this:


And below is what the resulting images look like on the Alarm.com website. Note that the image is listed as "Panel Camera", but it is actually from a PowerG Image Sensor.


And if you get the image via text message:


The major difference between the PG9934P and the PG9944 is that the PG9944 is suitable for outdoor use. It is weather-resistant and capable of surviving harsh environments. But the PG9934P is designed for indoor use only, and it will become damaged if exposed to heavy rain, wind or dust. Additionally, the motion sensor for the PG9944 is slightly more advanced than the one used on the PG9934P.

But in principle, these devices function in largely the same manner. Both feature PowerG technology, which includes an extended communication range and 128-bit AES encryption for added security. They also both offer pet immunity options, with the PG9934P being suitable for small animals weighing up to 85 pounds, and the PG9944 being suitable for small animals weighing up to 40 pounds. Keep in mind that mounting location is very important for ensuring proper pet-immunity.

If you would like to learn more about the PG9934P or PG9944, please reach out to us! The best way to contact us is to send an email to support@alarmgrid.com. Our team will review the email and get back to you as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

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Hi DIYers! We have learned that Resideo put out a new feature for Total Connect 2.0 in the form of "No Activity Alerts". Users can now receive text and/or email alerts when no system activity occurs after a set period of time. This can be great for making sure that a loved one is active.


The No Activity Alert feature represents an ideal method for keeping tabs on a relative or loved one and ensuring that they are moving around and using their system like normal. The feature can be be set to send notifications after every hour, four hours, eight hours, 12 hours or 24 hours. If no system activity occurs after the set period of time, then a notification will be sent to out to any phone number or email address listed as a recipient.

Total Connect 2.0 previously made it possible to send out a notification if a specific event did not occur within a set period of time. Users had to create individual notifications for each activity that did not occur. This general No Activity Alert feature is more of a "catch-all" to eliminate the need for setting up a series of notifications.

Additionally, this new feature will continue to send out notifications every time the set period passes without activity occurring. For example, if you have the feature set to send alerts after four hours of no activity, you will receive a first notification after four hours of no activity, then a second notification after eight hours of no activity, and so on.

Users should keep in mind that No Activity Alerts will only be sent out when the system is in a Disarmed state. If the system is Armed, then No Activity Alerts will not be sent out. The list of activities that can prevent a No Activity Alert from being sent out is extremely extensive. No notification will be sent out as long as at least one of the following events occurs during the set time period:

  • Sensor Open
  • Sensor Closed
  • Sensor Trouble
  • Sensor Trouble Cleared
  • Sensor Alarm
  • Sensor Alarm Cleared
  • Sensor Bypass
  • Sensor Bypass Cleared
  • Sensor Tamper
  • Sensor Tamper Cleared
  • Sensor Supervision
  • Sensor Super. Cleared
  • Sensor Low Battery
  • Sensor Low Batt Cleared
  • Sensor Close Left Open
  • Sensor UnMask
  • Disarmed
  • Armed Away
  • Armed Away (Bypass)
  • Armed Stay
  • Armed Stay (Bypass)
  • Armed Away Instant
  • Armed Away Instant (Bypass)
  • Alarm
  • Alarm (Bypass)
  • Armed Stay Instant
  • Armed Stay Instant (Bypass)
  • Disarmed (Bypass)
  • Fire
  • Alarm Cancelled
  • Disarmed Not Ready
  • CO Alarm
  • Alarm Silenced
  • Exit Alarm
  • Night Stay
  • Night Stay (Bypass)
  • Night Stay Instant
  • Night Stay Instant (Bypass)
  • Armed Custom
  • Armed Custom (Bypass)
  • Armed Custom Instant
  • Armed Custom Instant (Bypass)
  • Comm Fail
  • Comm Fail – Resolved
  • AC Restored
  • System Battery Restored
  • Phone Line Restored
  • Program Exit (New Config)
  • Arming
  • Disarming
  • Cover Tamper
  • Cover Tamper Restored
  • Duress Alarm
  • Partition Removed

Overall, this feature is particularly useful for making sure that loved ones are using their system like they are supposed to. You can set it up for an elderly or disabled user to make sure they haven't fallen down or experienced an injury. It's also great for making sure that your kids or your spouse has returned home safely.

You can set up this feature from the Total Connect 2.0 website or mobile app. For this post, we're going to show the feature on the website. Start by logging into your Total Connect 2.0 account, and then choose the Notifications tab on the left, followed by List. Then choose the Add Notification button:


Choose Security > System. Then provide a Notification Name. In our example, we chose "No Activity Example". Then select No Activity Alert. Finally, choose the time interval for when a notification should be sent out. We chose 12 Hours in our example. Press Continue when you have finished:


Next you will choose who will receive the notification. You can use an existing group, or you can create a new one. In our case, we used a group called "Example", but you can set yours accordingly. Press Save when finished, and then press Yes to confirm:


Your new notification should then appear somewhere in your list under the Security section:


If you are an Alarm Grid monitored customer with questions about this new feature, please do not hesitate to reach out to us. You may email us at support@alarmgrid.com, or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

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Hi DIYers! We are happy to announce that the Honeywell LYNX Touch Updater Tool is now available for purchase on our website. This easy-to-use module allows users to conveniently update the firmware for any Honeywell L5210 or L7000 and get it running on the latest software version.


As you may recall, LTE Communicators for the L5210 and L7000 were released last year. There is the LTE-L57A for the AT&T LTE Network and the LTE-57V for the Verizon LTE Network. But these systems must be running Firmware Version 9 or higher to support these modules. Any newly manufactured L5210 or L7000 will already be running a high enough firmware version. However, older L5210 and L7000 Systems may require a firmware update.

It used to be possible to push down an over-the-air (OTA) firmware update to an L5210 or L7000. However, this is no longer the case. All firmware updates for these two systems must be applied using the Honeywell LYNX Touch Updater Tool, officially known as the Honeywell LYNXTOUCH-MSD. This tool allows users to update the firmware for their L5210 or L7000 System at their own leisure. It will also come in handy if Resideo decides to release any future firmware updates for these systems at some point.

Alarm Grid has already released an FAQ to help you use this new device to upgrade your L5210 or L7000 System. We also invite you to check out the Installation Guide for the module for even more information. Remember, you will want to get your LYNX Touch System connected with an LTE network sooner rather than later. The 3G sunset is rapidly approaching, and LTE connectivity will allow you to greatly extend your system's lifespan!

If you are an Alarm Grid monitored customer with any questions about the Honeywell LYNXTOUCH-MSD Updater Tool, or if you would like to know why upgrading to LTE is important, we encourage you to reach out to us. You may email us at support@alarmgrid.com or call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering any questions you might have!

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Hi DIYers! Our video team was super productive over the past week, as they put up nine new videos for us all to enjoy. Jorge, Jarrett and Joe are all back and ready to help you get the most out of your system. Let's take a look at the latest content from the Alarm Grid video team.

Adding Additional User Codes to a Qolsys IQ Panel 2

Jarrett teaches users how to add additional codes to the IQ Panel 2. User codes can be assigned as a "Master", "User" or "Guest. A Master User can change system settings in addition to arming and disarming. Despite the name difference, there is actually no difference between "User" codes and "Guest" codes, as they have the same authority level. Any new system code that is added will be available on Alarm.com for further control and configuration.


Disabling Chime on a Qolsys IQ Panel 2

Jarret demonstrates how to disable the Chime function for the Qolsys IQ Panel 2 System. Normally if a zone has Chime enabled, then the panel will produce a brief Chime tone when the associated sensor is activated. However, you can disable Chimes for the entire system so that no faulted zones result in a Chime. You can also configure the Chime settings individually for each zone so that some sensors result in a chime, while others do not.


Muting the Honeywell 5828V Wireless Keypad

Jorge explains how users can mute the voice annunciation function for the Honeywell 5828V Keypad. By muting the keypad, no voice annunciations will be produced when zones are faulted. It will also not announce any changes in the current Arming state. However, this will not affect voice annunciation for the panel itself if it has the feature enabled. Additionally, muting the keypad will not stop the device from producing tones when buttons are pressed. It only affects spoken voice.


Controlling the Volume in a Honeywell 5828

Jorge demonstrates how users can adjust the volume on a Honeywell 5828. This will affect the tones produced when keypad buttons are pressed. Unlike the the Honeywell 5828V, the standard Honeywell 5828 is relatively basic it terms of volume control. The volume can only be adjusted one level at a time, and it cannot be muted entirely. The keypad can be used with any LYNX Touch Panel and any Honeywell VISTA Panel that has an added wireless transceiver.


Updating the Firmware on a Qolsys IQ Panel 2

Jarrett covers the process for updating the system firmware on a Qolsys IQ Panel 2. Performing a firmware update is often necessary for unlocking newly released system functions and capabilities. The IQ Panel 2 System will need to be connected with a local WIFI network and be running on transformer power for the update to go through. It also cannot have a low-battery condition. You can search the network for an update or apply a Patch Tag.


Basics of Alarm Keypad Operation

Jorge teaches users the basics of how to use an alarm system keypad. The main purpose of a keypad is to provide an on-site access point for controlling an alarm system. This includes Arming and Disarming. A keypad can be either a primary controller or a secondary access point depending on the system. A primary controller is used performing deep-level programming changes. If you use a keypad as a primary controller, you should make sure it is an Alphanumeric Keypad. A Fixed-English keypad cannot be used for deep-level programming.


Installing the Qolsys IQ Card-IS to the Qolsys IQ Panel 2

Joe shows users how to install the Qolsys IQ Card-IS inside the IQ Panel 2 System. The IQ Card-IS module allows you to use Qolsys Image Sensors with the system. These devices use PIR technology to detect motion. If motion is detected, the image sensor will take a photo and send it to Alarm.com. Since the IQ Card-IS uses the same antenna as the PowerG daughtercard used with the IQ Panel 2 Plus, it is only recommended to be used with the standard version of the system.


Resetting a Honeywell Tuxedo Keypad

Joe explains the different methods for resetting a Honeywell Tuxedo Touch Keypad. There are four reset options that can be performed. A Keypad Reboot Reset will simply power cycle the device. A Keypad Factory Reset will restore all settings and configurations to default, without clearing Z-Wave devices. But the Z-Wave devices will have their names reset. A Z-Wave Reboot Reset will power cycle the Z-Wave controller, without clearing devices. A Z-Wave Factory Reset will default all Z-Wave setting and clear all Z-Wave devices.


Qolsys Hardwire 16-F Overview

Joe goes through and explains how the Qolsys Hardwire 16-F functions. This is a wired to wireless converter that can support 2-wire smoke detectors on its 16th zone. It is primarily used for allowing wired sensors to communicate with wireless panels. The module works with nearly any system that accepts the 319.5 MHz frequency. Each zone terminal on the Hardwire 16-F must have a 4.7k end of line resistor, even if the zone is not used. Additionally, you must properly configure a zone as NC or NO before enrolling with the panel.

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Recently the Supreme Court decided South Dakota v. Wayfair, Inc. (Wayfair). The ruling allows states to require out-of-state retailers to collect sales tax. The decision changes the landscape of e-commerce significantly.

We appreciate the benefits of doing business in the United States. We were blessed with unprecedented advantage as an e-tailor. We are sad that one of e-commerce's biggest benefits is disappearing. But we also recognize the change was inevitable. We appreciate that most states have provided immense clarity. We also appreciate that technology allows small e-tailors to affordable compliance solutions.

We recognize that Alarm Grid is now required to pay our fair share in states all around the US. Unfortunately, that means that we are going to start charging sales tax in 32 new states. Those taxes will begin showing up on invoices as early as yesterday. All taxes will be active between now and early April. Most invoices will reflect sales tax as of April 1, 2019. While this would be a great April Fools prank, unfortunately, it’s not one. Alarm Grid is in Florida. Our Florida customers have always had to pay sales tax on both product sales and monitoring. If you're one of Alarm Grid's Florida residents, nothing is changing for you.

Unlike Florida, some states exempt services like monitoring. Others do not. Navigating the tax landscape of 50 states is extremely complicated. We've spent a long time unwinding which state does what. Regardless of the state, products are always taxed. Moreover, as Alarm Grid grows, we are going to become nexused in more and more places. As that happens, we will make announcements to keep you updated about how your charges will change.

Below is a table of locations and respective links to relevant regulations. Products will be taxed in all listed states. In the "Monitoring Taxed" column we list whether states require us to charge sales tax on monitoring. Some states do not charge taxes on alarm monitoring. Others do. If the cell is blank it’s because we are still awaiting answers from that state's Department of Revenue. As soon as we know, we will update the table.

For the wild west internet that we have come to know and love, this might feel like a big setback. But we are aware of the enormous advantage online businesses gain from regulations. We have never competed on price, and we won’t be starting today. Alarm Grid has the best service in the industry. We have changed the way the industry works with customers. And we will continue to do just that.

There is no innovation in profiting from the free margin provided by our ability or any company’s ability to avoid taxes. And while the lower prices have been nice, Alarm Grid doesn't grow by eking out an additional 3-8% from each sale. Rather we need to continue working to stand out from our competition. We will continue to provide the same great products, service, and support.

This is a bittersweet day for us. It’s a day that all e-commerce companies knew was coming. We apologize for those impacted by the change. And we hope you continue using Alarm Grid for all of your security system needs.

State

Monitoring Taxed?

Date Taxes Will Begin Appearing on Invoices

Arizona

No

3/22/2019

Arkansas

Yes

4/1/2019

California

No

3/22/2019

Colorado

No

3/26/2019

Connecticut

Yes

4/1/2019

District of Columbia

Yes

4/8/2019

Florida

Yes

7/20/2012

Georgia

No

3/24/2019

Hawaii

Yes

4/1/2019

Illinois

No

3/22/2019

Indiana

No

3/22/2019

Iowa

Yes

4/1/2019

Kansas

No

4/1/2019

Kentucky

No

3/26/2019

Louisiana

No

4/8/2019

Maine


Sometime in Early April

Maryland

Yes

4/1/2019

Michigan


Sometime in Early April

Minnesota

Yes

4/1/2019

Nebraska

Yes

4/1/2019

Nevada

No

3/22/2019

New Jersey

Yes

4/1/2019

North Carolina


Sometime in Early April

Ohio

Yes

3/21/2019

Oklahoma

No

3/22/2019

Pennsylvania

No

3/26/2019

South Carolina

No

3/26/2019

South Dakota

 

5/1/2019

Tennessee

No

3/26/2019

Texas

Yes

3/25/2019

Utah

No

4/1/2019

Virginia

No

3/22/2019

Washington

Yes

4/1/2019

West Virginia

Yes

Sometime in Early April

Wisconsin


Sometime in Early April

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A couple of weeks ago, we learned that AlarmNet announced an end date for activating 3G and 4G cellular communicators. Now Alarm.com has followed suit by announcing that they will no longer allow 3G activations starting June 30, 2019. Future activations must use LTE communicators.


Both AT&T and Verizon have made it clear that LTE and eventually 5G communication is the way of the future. They are beginning the process of phasing out their older 3G networks in favor of faster and more advanced technology. AT&T has publicly stated that their 3G network will be shutdown in February 2022. The shutdown for the Verizon CDMA Network is expected to occur around this time as well. Users should start preparing for the long-term now by getting LTE communicators for their systems.

If you have an Alarm.com 3G Cellular Communicator, you must activate it by June 30, 2019, or else it will not work. If you deactivate your Alarm.com 3G Communicator after this date, you will not be able to reactive it. Reactivating a communicator is considered the same as a new activation. If you have a 3G communicator that is already activated, then it will continue to work as long as the associated cellular network is kept in service. But once the network is shutdown, the communicator will stop working.

Any customer who has an Alarm.com 3G Communicator should get it activated as soon as possible to avoid missing the cut-off date. Customers who want to prepare for the long-term should obtain an LTE communicator. This may mean upgrading to a new alarm panel. To activate a communicator or to learn about the options available to you, please email support@alarmgrid.com. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F.

Note: Verizon stopped allowing activations for all CDMA communicators starting on December 22, 2018. More information about this can be found here.

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