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Hi DIYers! Today, we are taking a look at one of the more interesting products we have available, the 2GIG GNGRD1-345 Gun Trigger Lock. This gun-safety device is a combination lock that prevents the unauthorized use of a firearm. It will also alert a compatible alarm system when moved.


If you are a responsible gun owner, then you know how important it is to prevent others from using your weapons. This is especially true if you have young children in the home who may accidentally get into your firearms. With the 2GIG GNGRD1-345, you can put these concerns to rest. This safety device fits conveniently over the trigger on your fire arm to prevent it from being activated. The only way to fire the weapon will be to remove the trigger lock. The device fits a wide-variety of different firearms, including handguns, pistols, rifles, and shotguns. It is even California Gun Safety (DOJ) Device Certified.

The 2GIG GNGRD1-345 features a 3-digit combination lock, and it can only be removed if the correct code is entered. The device is extremely strong and tough, and an unauthorized user will not be able to remove the trigger lock without destroying the weapon itself. This will give you peace of mind in knowing that your weapons are secure. While we always recommend keeping any weapons out of reach from unauthorized users, especially children, this device will prevent them from using them if they do gain access. Please note that we do not recommend using the device on a loaded firearm.

If the 3-digit combination lock were not enough, the device also contains a built-in sensor to detect if the firearm is ever moved in any way. If anyone picks up the weapon or tries to remove the sensor, then it will send an alert to your security panel. If you have an interactive service platform like Total Connect 2.0 or Alarm.com, then you can receive remote alerts right to your smartphone while you are away. This is great for knowing if your young kids or someone else gets into your weapons. Remember to check out our monitoring page to learn more about accessing TC2 or ADC.

As a 2GIG 345 MHz Sensor, the GNGRD1-345 will work with a variety of different systems. It is specifically built for the 2GIG GC2, the 2GIG GC3, and the new encrypted 2GIG Systems, the 2GIG GC2e and 2GIG GC3e. However, the non-encrypted 2GIG 345 MHz signal is also accepted by other systems. You can use the GNGRD1-345 with the Resideo Lyric Panel and the 345 MHz version of the Qolsys IQ Panel 2 Plus. And even if you do not pair it with a system for movement detection, the device will still work as a trigger lock.

You can buy the 2GIG GNGRD1-345 Gun Trigger Lock right now on the Alarm Grid website. We know that not everyone chooses to keep firearms in the home. But if you do, you can keep your weapons safe with this trusted device. If you have any questions about this firearm safety product, or any of the other products on our site, please reach out to us by emailing support@alarmgrid.com. We look forward to hearing from you!

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We have learned that the LYNX Connect App has been discontinued. The app can no longer be downloaded from the Apple App Store or the Google Play Store. Users wanting a second on-site option for controlling a LYNX Touch should use either a keypad or Total Connect 2.0, or upgrade to the Lyric.

Honeywell l7000 wireless home security system with 7 inch screen

The LYNX Connect App is a handy tool for many LYNX Touch users, It allows users to control a LYNX Touch System from a separate on-site device, all while enjoying the same user interface as the LYNX Touch System itself. The LYNX Touch Panel must have an L5100-WIFI Card installed and be on the same WIFI network as the device that is using the app to control the system. The app is designed for use with the L5100, L5200, L5210, and L7000 systems.

A very common application of the LYNX Connect App is to use it on a tablet that is mounted to the wall. By doing this, you can essentially have the tablet operate as a touchscreen keypad for the system. Many users find this to be a desirable option, as it is really the only way to obtain a secondary touchscreen controller for a LYNX Touch. By using a cheap tablet, you can readily establish a great secondary keypad for your system. Unfortunately, the discontinuation of the app means that this is no longer an option for many LYNX Touch users.

It turns out that Firmware Version 9 for the LYNX Touch Systems does not work with the LYNX Connect App. Firmware Version 9 is the update needed to support the LTE communicators, including the LTE-L57A and LTE-L57V. Rather than update the app to make it compatible with Firmware Version 9, Resideo made the decision to discontinue support. As a result, it is no longer possible to get the app for an Android or iOS device. Remember that Firmware Version 9 is only available for the L5210 and L7000. If you have an L5100 or L5200, then your system is running a lower Firmware Version, and it will still work with the app.

If you already have the LYNX Connect App downloaded, and your LYNX Touch System is running less than Firmware Version 9, then you can still continue to use the app. Many L5210 and L7000 users who use IP-only monitoring never upgraded to Version 9. This is because Version 9 only really benefits users with cellular connectivity. Just be aware that if you ever need to replace your Android or iOS device, you will not be able to re-download the app. And if you ever upgrade to Firmware Version 9 or higher on your panel, then the app will no longer work.

Remember that Firmware Version 9 is needed to use an LTE communicator with an L5210 or L7000 panel. This is arguably the most important system upgrade you can make, as LTE is so crucial. If you want to replace a tablet that you used with the LYNX Connect App, then you have a couple of options available. One possibility is to get a Honeywell 5828 or Honeywell 5828V Keypad. Both keypads will pair nicely with any LYNX Touch System.

You might also consider using Total Connect 2.0. This is an interactive monitoring platform that you can use to control your system from anywhere. TC2 is even more versatile and beneficial than the LYNX Connect App. This platform can be used to access the alarm system from virtually anywhere using the Total Connect 2.0 Mobile App. Since you can access it on a smartphone, many users find that it is even more convenient than setting up a second keypad.

Another option is to upgrade to the Resideo Lyric Alarm System. The Lyric has its own app called the MyHome Controller App that works in the same manner as the LYNX Connect App. The MyHome Controller app is still actively supported by Resideo, and it allows a tablet or smartphone to serve as a reliable secondary keypad. Other benefits for the Lyric include HomeKit compatibility, increased zone support, and its encrypted sensor options.

We apologize for any inconvenience that this may have caused. If you have any questions or concerns about the loss of the LYNX Connect App, or if you want to learn more about Total Connect 2.0, then we invite you to reach out to us. Our team is happy to help you determine the best replacement keypad option for your needs. The best way to contact us is by email at support@alarmgrid.com. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST. We look forward to hearing from you!

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Hi DIYers! It's time again for our video recap. Our video team did a great job last week, as they worked very hard to put up some helpful new videos. Jorge made the most videos with four (4) this time around. I even made a rare on-camera appearance! Let's check out the new videos.

Alarm grid inside security stickers

Setting the Communication Path In a Lyric Controller

Jorge explains how to set the communication path for a Resideo Lyric Alarm System. You can choose between WIFI & Cellular, WIFI-Only, Cellular-Only, and None. If you have both WIFI and cellular enabled, then the system will use WIFI as the primary path to communicate with the AlarmNet Servers. Please note that you will need to add a cellular module to use cellular communication with the Lyric System. We recommend using the LYRICLTE-A or the LYRICLTE-V.


Using the IPCAM-WOC1 With a Lyric Security System

Jorge talks about how it is not possible to view the live feed for the IPCAM-WOC1 Security Camera through a Resideo Lyric Alarm System. The only way that you can view the live feed for this camera is through Total Connect 2.0. This is the interactive monitoring and automation platform that is commonly used with the Lyric System. You can access this platform through the TC2 website or mobile app. You will also need an alarm monitoring plan that includes access to TC2 and video surveillance.


Reasons to Purchase an LTE Cellular Communicator

Jarrett discusses the reasons why you should make sure to buy an LTE cellular communicator for your alarm system. An LTE communicator will provide a fast and reliable connection that will keep your system monitored at all times. It will also provide a long-term monitoring solution for your panel. This is because cellular service providers have no plans to shut down their LTE networks any time soon. Older cellular networks like 3G and CDMA are expected to be shut down sometime in the coming years.


Setting Up The Slideshow Feature on the Qolsys IQ Panel 2 Plus

Jorge teaches users how to set up the slideshow function on the Qolsys IQ Panel 2 Plus Security System. The slideshow feature allows the panel to operate like a digital picture frame. This can be nice for making the aesthetic in your home more pleasant. Images are loaded onto the panel through a MicroSD card. There are many restrictions regarding the pictures that can be used in the slideshow function. Make sure to pay close attention in the video so you know which images you can add.


Z-Wave Light Status with Alarm.com

Jorge goes into detail about the Z-Wave light status feature for Alarm.com. A maximum of ten (10) "uncertified" Z-Wave lights can have their current ON/OFF status displayed from Alarm.com. Although you can add more Z-Wave lights beyond this limit, Alarm.com won't know whether the light is ON or OFF. In other words, you will be controlling these lights blindly. Alarm.com also has a list of "certified" Z-Wave Plus lights that do not count towards this device limit.


Alphanumeric, Fixed English, or Touchscreen Keypad?

I help you determine whether the keypad for your Honeywell VISTA System is an Alphanumeric Keypad, a Fixed English Keypad, or a Touchscreen Keypad. You can recognize an Alphanumeric Keypad because it will display "Installer Code 20" when you enter programming. A Fixed English Keypad will only display "20". A Touchscreen Keypad will have a Console Mode that allows the system to behave as an Alphanumeric Keypad. You should only use an Alphanumeric Keypad or a Touchscreen Keypad in Console Mode to complete deep-level programming.

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Back in February, a tragedy occurred. A man accidentally left his vehicle running in his garage. He went to bed with his dog by his side. The next morning, the man was found dead in his bed. His dog was seizing on the floor and later died. The cause of death was carbon monoxide poisoning.

2gig co3 wireless carbon monoxide co detector

Carbon monoxide (CO) is an odorless and tasteless gas that kills hundreds of people every single year. Most casualties caused by carbon monoxide occur without the individual realizing they are being affected before it is too late. The gas can render people and pets unconscious without them even realizing what is happening. If no help is provided, then it is likely that they will never wake up.

When people think of carbon monoxide deaths, they usually think of incidents that occur during the winter months when heaters are commonly used to heat buildings. But not every CO-related death is caused by a faulty heating system. Incidents like the one that occurred in February happen more often then they should. And they can be easily prevented with carbon monoxide detectors.

A CO detector will activate upon detecting unusually high levels of carbon monoxide gas. This is typically before CO concentrations reach lethal levels. At Alarm Grid, we specialize in carbon monoxide detectors that will alert a security system upon activation. Once activated, the system will immediately go into a carbon monoxide alarm. This will involve activating the system's sounder or siren so that everyone inside the building is alerted.

If you have alarm monitoring service, then action will be taken as soon as a carbon monoxide alarm is received. A central station operator is required to request emergency dispatch for any CO alarm that comes through. In addition, they attempt to contact the premises to make certain any occupants are aware that a Carbon Monoxide alarm has been triggered. Rescuers will be on the way to save anyone inside the building. With a quick response, most CO-related deaths can be prevented.

Users with self-monitoring service will receive text, email, and/or push notifications from Total Connect 2.0 or Alarm.com to let them know that a carbon monoxide alarm has occurred. This way, they will know not to enter the building and to request help from the local fire department. To learn more about alarm monitoring, check our alarm monitoring page.

It never hurts to be proactive and get your home or business prepared for a carbon monoxide outbreak. The decision may ultimately save your life and the lives of others. If you need help choosing carbon monoxide sensors, we encourage you to reach out to us. The best way to contact us is to email support@alarmgrid.com with any questions you might have. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you.

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Hi DIYers! Resideo has updated the Total Connect 2.0 Mobile App for Android devices. The update fixes the time and date issues that some users were experiencing with SkyBell devices. It also improves the registration process for SkyBell Doorbells and provides general stability improvements.

Skybell dbcam hd video doorbell

The latest TC2 Android update is Version 5.9.3.304. With this update, the time and date for any SkyBell video should now be correct when accessed using the TC2 Mobile App for Android. Before, some users were reporting that SkyBell videos showed the incorrect time and date when accessed from an Android device. This issue has since been resolved.

Additionally, the latest update now makes it possible to register new and existing SkyBell devices from within the Android app. Users should now find it easier to register their SkyBell devices using the TC2 Mobile App for Android. The update also includes various stability fixes to make the app run smoother.

SkyBell Video Doorbell Cameras make for a great addition to any Total Connect 2.0 account. These are high-definition doorbell cameras that allow you to see exactly what is going on in front of your house at any time. You can easily access your SkyBell device and the rest of your security system through your TC2 account. Any SkyBell Clip can be viewed for up to seven (7) days from TC2, and you can store up to 400 clips per month. Check this FAQ for more information.

It is also possible to have TC2 send you an alert any time your SkyBell detects movement, or when someone rings your doorbell. This is great for knowing exactly who is at your door so that you only get up if it is important. For example, you might want to know if your unexpected visitor is your friend, or just some door-to-door sales person who isn't worth your attention. You can also use it to scare off a potential intruder who is standing outside your door. This can be done from anywhere using the app!

You do not even need a video monitoring plan to get started with a SkyBell Video DoorBell. You can use it with any monitoring plan that supports Total Connect 2.0. Getting started is super easy. Just follow the integration guide we have posted on our website. Remember that you can only have one (1) SkyBell device per TC2 account. More information can be found here.

You can easily apply this update from the Google Play Store on your Android device. Just open the Google Play Store App, and search "Total Connect 2.0". Find the TC2 app, and click "Update". You will then begin downloading the updated version. If you have any questions about this update or about SkyBell or TC2 in general, please email us at support@alarmgrid.com. We look forward to hearing from you!

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Hi DIYers! We are happy to announce that the first 2GIG Encrypted Sensors are available on our site. The lineup includes two contacts, a motion, a key fob, and a glass break. Anyone with a 2GIG GC2e or 2GIG GC3e System will absolutely want to make use of these powerful new sensors.


The new 2GIG eSeries Encrypted Sensors represent perhaps the biggest selling point of the new 2GIG Alarm Systems. These sensors are designed exclusively for use with the 2GIG GC2e and 2GIG GC3e. When enrolled, they will make use of encryption in all their wireless communication. This makes these sensors virtually impervious to any wireless hacking or takeover attempts. This is the best way to ensure that your system is always protected.

It is important to note that you cannot bring these sensors over to the older 2GIG Go!Control GC2 and 2GIG GC3 Systems and expect them to work as non-encrypted wireless sensors. These new sensors can only be utilized as encrypted devices on the GC2e and GC3e Systems. However, you can bring over the older 2GIG Sensors and the Honeywell 5800 Sensors and use them with the GC2e and GC3e as standard 345 MHz sensors.

With that out of the way, let's start checking out the new encrypted sensors!

2GIG DW10e



The 2GIG DW10e is a surface-mounted door and window contact sensor. It offers a super thin profile, with dimensions of 2.59"L x 1.03"W x 0.49"D. This makes the sensor practically invisible when mounted flat on a white surface. There are two programmable loops for the DW10e. One loop will have the sensor operate as a standard contact with a reed switch. The other loop allows you to connect a single Normally Closed (NC) hardwired contact to the DW10e and have it communicate with the panel wirelessly.

2GIG DW20e



The 2GIG DW20e is a recessed door and window contact that is perfect for users who want to achieve a more aesthetically pleasing installation. The sensor and its accompanying magnet need to be inserted into holes that are drilled into the door or window and its frame. The only way to see the sensor after installation is to look at the door or window frame from the side when the door or window is already opened. The DW20e has an impressive 450-foot wireless range when used with direct line of sight.

2GIG PIR1e



The 2GIG PIR1e is a wireless PIR motion detection sensor. The device works by looking for the changes in IR energy that occur with movement. It uses a quad-element PIR sensor for superb reliability. The trustworthy and reliable motion detecting sensor offers a coverage area of 30' by 50'. This is perfect for a home or small business. There are three different sensitivity settings you can choose from. When used on low sensitivity, the device will provide pet immunity for small animals weighing up to 55 pounds.

2GIG GB1e



The 2GIG GB1e is a wireless glass break sensor. The device will effectively monitor plate, tempered, and sealed insulating glass that measures between 1/8 and 1/4 of an inch thick. The sensor listens for both the low-pitched "thud" of an object striking the glass and the higher-pitched "shattering" of the glass itself. This dual-detection process helps to ensure that false alarms do not occur. It is great for monitoring windows for forced entry, but it can also be used with protective glass casings that display products.

2GIG KEY2e



The 2GIG KEY2e is a wireless 4-button key fob that gives you a convenient way to control your GC2e or GC3e while you are on-site. There are dedicated buttons for Arming Away, Arming Stay, Disarming, and activating a relay device. You can also program a dual-button press of the top two buttons (Arm Away and Disarm) to trigger an instant panic. Any button must be held down for a full 2 seconds for the command to go through. This helps to prevent accidental inputs. It has a wireless range of 350 feet.

If you have questions about any of these new 2GIG eSeries Sensors or the 2GIG GC2e and GC3e, or if you just want to learn more about our monitoring service, please reach out to us! We are here to make sure you get the perfect equipment for your needs. The best way to contact us is always to email support@alarmgrid.com. If you want to speak by phone, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm EST. We look forward to hearing from you!

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Hi DIYers! We are happy to announce that there are new firmware updates available for the Qolsys IQ Panel 2 Plus and the 2GIG GC3e & GC3 Systems. Qolsys users can apply the firmware update locally at the panel. 2GIG users can apply from USB or have it pushed from Alarm.com for a small fee.

Qolsys iq panel 2 at and t wireless security system with at and

2gig gc3 diy wireless security system w slash 7 screen

Qolsys IQ Panel 2 Plus Version 2.3.4

Starting with the Qolsys IQ Panel 2 Plus, Firmware Update 2.3.4 is now available. This is a relatively minor upgrade to the system that improves recognition of the PowerG daughterboard for supporting wireless PowerG Sensors. Although you can technically apply this update to an original Qolsys IQ Panel 2 System, it won't make a difference, because that system does not have a PowerG daughtercard. Since you can apply this update locally at the panel, there is no fee required to receive this update. Remember, your system must be actively monitored and connected with Alarm.com for the update to go through.

In order to apply this update, you must have your Qolsys IQ Panel 2 Plus connected to WIFI. The panel should be plugged into AC power, and it should not have a low-battery condition. To begin, start from the main screen of the system. Press the small grey bar at the top of the screen. Choose Settings > Advanced Settings> Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.4 > OK > Upgrade Using Network. The system should begin downloading the update. Once the download is complete, the update will be applied. This process should take about five (5) minutes. The panel will reboot at this time. The process is complete after the reboot finishes.


2GIG GC3e & GC3 Firmware Version 3.2.3

The 2GIG GC3e System just became available very recently. This Firmware Update Version 3.2.3 is a great way to get your new GC3e System up and running. Additionally, existing users of the original 2GIG GC3 System can also apply this same update. The update provides support for the new AT&T LTE Communicator (coming soon!) and allows for 6-digit user codes with both the panel and compatible Z-Wave locks. It also provides various fixes and helps the system run smoother overall. It is recommended that every GC3e and GC3 user receives this update so that they can continue to get the most out of their system.

The easiest way to receive Firmware Version 3.2.3 is to simply have it pushed down from Alarm.com. To do this, the system must have an Alarm.com Cellular Communicator installed and activated. You must contact your alarm company and ask them to push the update. There will be a small fee for this service. If you don't have Alarm.com, you can get more information on our monitoring page. The latest update can also be applied directly at the panel. To do this, you must download the update file onto a USB flash drive and insert the drive into the panel. You will then be able to apply the update locally at no cost. More information on this process can be found in this helpful FAQ. Although that FAQ is specific to the original 2GIG GC3 System, the 2GIG GC3e will follow the same process. Remember, there is no cost required to update via USB.


Alarm grid inside security stickers

If you have questions about either of these firmware updates, or if you would like to learn more about our monitoring services, please reach out to us! The best way to contact us is always to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering your questions!

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Hi DIYers! We have a small video recap this week. Our video team was on vacation for most of the week, but we put up three (3) new videos on Tuesday, August 6th. We have two (2) from Joe and one (1) from Jorge. We hope you are excited to check them out! Let's take a look our newest videos!

Carbon Monoxide Detector Functionality

Joe explains how carbon monoxide sensors for security systems are used. These life-safety devices will alert the alarm control panel whenever there is an outbreak of potentially lethal CO gas. This gas is odorless and tasteless, and it kills hundreds of people every single year. We recommend placing carbon monoxide sensors outside of bedrooms, in hallways, and in large central areas like living rooms. You should have at least one (1) CO detector on each floor of the building.


Features Included With an Alarm.com Video Plan

Jorge talks about the features that come included with an Alarm.com video plan. By using Alarm.com for video monitoring, you can view clips from Alarm.com and download them for permanent use. Alarm Grid provides 3,000 monthly clips and 3,000 total clips for any customer with Alarm.com video monitoring. We also provide complimentary Video Analytics at no extra charge. Additional monthly and total clips are available for an added fee. To use video monitoring with Alarm.com, you need a Platinum Plan or a Video-Only Plan.


Error Code 103 On a VISTA Alarm System

Joe discusses the Check 103 Error Code on a Honeywell VISTA System. The Check 103 message will be displayed on an Alphanumeric Keypad when there is a problem with the system's cellular communicator. There are many reasons why a Check 103 error might be displayed. Some possible causes can be a loose tamper cover on the communicator, the panel being unable to recognize the communicator, or the communicator not being registered with AlarmNet. Please note that a Fixed-English Keypad will display the message bF instead for "backup failure".

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It can be very suspicious if a salesperson comes to your home. They might be up to no good and possibly misrepresenting a company. One Maryland woman experienced this first-hand when a mysterious individual claiming to represent a smart home company knocked on her door late at night.


Thankfully, the woman in that situation knew not to trust a suspicious character. But if she hadn't been vigilant and on her toes, things could have ended a lot differently. We're not saying that every person who comes to your home is there to cause trouble. But this is a good reminder that there is danger lurking out there. Always use common sense, and don't trust anyone who you aren't sure about. If something rubs you the wrong way or you feel uncomfortable, report your findings to the local authorities.

We cannot speak for other security and smart home companies, but Alarm Grid will never send anyone out to your home. We do not have any field technicians or door-to-door sales representatives. If anyone ever visits your home unsolicited claiming to represent Alarm Grid, it is a scam. And you should always be cautious if anyone from any company comes to your home without prior notice. We want to make sure that you stay protected at all times, but you must do your part as well.

If you want added security for your home, you might look into getting a doorbell camera or general security cameras for your alarm system. We offer monitoring plans for all situations and needs. You can always email us at support@alarmgrid.com if you have any questions. Our team is here to help you every step of the way. We look forward to hearing from you and helping you keep your home safe.

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Hi DIYers! We have exciting news today, as the Honeywell LTE-IA for VISTA Series Panels is now available! This has been eagerly anticipated by VISTA users with strong service from the AT&T LTE Network. We are sure that many of you will want to take advantage of this great new communicator!

Honeywell vista 20p wired alarm control panel

As a dual-path communicator, the Honeywell LTE-IA can send signals thorough both a local IP network and a cellular network. It uses a hardwired ethernet connection for IP service, and it works across the AT&T LTE Network for cellular service. The communicator will use IP as its primary path, and cellular will serve as the backup.

Being able to connect with the AT&T LTE Network is the best feature of this communicator. AT&T has stated that they will support their LTE network well into the very distant future. The network will remain in-service even as newer networks like 5G are made available many years from now. AT&T invested huge amounts of money into their LTE infrastructure. Their LTE network is not going anywhere anytime soon. The result is that this communicator will keep your VISTA Panel monitored in the long-run.

The importance of reliable cellular backup cannot be stressed enough. Internet outages, and it is highly likely that your system will need to rely on its cellular connection at some point or another. As long as the cellular path is still available, your VISTA System will remain connected with the AlarmNet360 Servers. This means that you will still be able to take advantage of all the great features from Total Connect 2.0.

Speaking of Total Connect 2.0, a proper AlarmNet Communicator like the Honeywell LTE-IA is required if you want to use this service. If you didn't know, TC2 is an interactive monitoring and automation platform that you can access from anywhere. This is possible using the Total Connect 2.0 Mobile App on Android and iOS devices.

By accessing TC2, you can arm and disarm your system, check its status, control Z-Wave devices (Tuxedo Touch or VAM required), view TC2 Cameras (video plan needed), and more. All you need is a compatible Honeywell System with an AlarmNet Communicator, and an appropriate alarm monitoring plan.

For the VISTA P-Series Panels, the VISTA 15P, VISTA 20P, and VISTA 21iP can all support TC2. There are just some firmware requirements you need to keep in mind. A 15P or 20P must be running firmware 9.12 or higher. A 21iP must be running firmware 3.13 or higher. If you aren't sure of the firmware, just check the PROM Chip. This is a small black chip on the panel's main board. It will have a code that begins with the letters "WA". This code will tell you the firmware version.

If you find that the PROM Chip is not high enough, don't worry! We sell new 15P PROM Chips, 20P PROM Chips, and 21iP PROM Chips. Just be aware that a 15P or 20P System will need to be at least firmware 2.0 or higher to receive a PROM Chip upgrade. Any VISTA 21iP can receive a PROM Chip upgrade.

To replace the PROM Chip, start by powering down the panel by disconnecting the backup battery and unplugging the transformer. Carefully pry off the old PROM Chip with the metal end of a binder clip. Then apply the new one by putting it in the same place and pressing it down until it clicks. Just be careful not to bend the metal prongs on the new PROM Chip! You can then power up your system by plugging the transformer back in and reconnecting the backup battery.

If you actually have better service from the Verizon LTE Network than the AT&T LTE Network, you should also know that a similar Verizon LTE Dual-Path Communicator called the Honeywell LTE-IV has been available for quite some time. Remember, the service provider for your alarm system has nothing to do with the service provider for your phone. Just go with whichever service works best in your area, regardless of which service you use for your smartphone.

If you have any questions about the Honeywell LTE-IA, please reach out to us. The best way to contact us is to email support@alarmgrid.com. Another option is to call us during our normal business hours of 9am to 8pm EST M-F at (888) 818-7728. We look forward to hearing from you!

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