2GIG Posts

Firmware updates keep your 2GIG GC Touch panel running smoothly while adding new features and improving current ones. The latest update introduces enhanced usability, new customization options, and system improvements that help ensure continued reliable performance from your security system.

A firmware update is available for the 2GIG GC Touch, available in AT&T LTE and Verizon LTE versions. In this post we're talking about Version 1.1, displayed on the panel as ROM 1.1.072. To check your current firmware version, go to Settings (⚙️), enter your Installer Code (1561 by default), and navigate to the System Information screen. Scroll down until you see the Software Version. After completing the update, the panel will reflect the new version number as noted above, confirming that the firmware has been successfully installed.

Removed the Enter Requirement for PIN Codes

"And the people said, Amen!" One of the most noticeable usability improvements, and my personal favorite, is that you no longer need to press the Enter (↵) button after entering a user code. The GC Touch now automatically accepts valid 4-digit or 6-digit codes, depending on your system's settings, once entered. This streamlines everyday interactions like arming and disarming the system, making operation faster and less cumbersome for users.

Sensor Chime Voice Annunciation

This update introduces voice annunciation for sensor chimes. Instead of relying solely on a chime tone, the panel can now audibly announce sensor activity. This gives the user clearer awareness of which door or window has been opened, improving situational awareness throughout the home without requiring you to look at the panel screen. A sensor can use chime tones or voice description, but not both.

30-Minute Sounder Disable for Testing

A new option allows users or installers to temporarily disable the panel sounder for up to 30 minutes. This is especially useful during system testing or maintenance, since it prevents repeated alarm sirens while allowing you to verify sensor functionality. It makes troubleshooting and walk testing far more convenient and less disruptive for children, pets, and you! To disable the sounder, from the Home Screen tap Settings (⚙️) > Enter Installer Code (default: 1561) > Equipment Management > Disable Sounder.

OTA Firmware Update Requests from the Panel

Version 1.1 also lays the groundwork for easier updates in the future by adding the ability to request over the air updates directly through the panel. While updates are still managed and distributed via Alarm.com, this feature streamlines the update process, reduces reliance on manual USB updates, and minimizes the need to contact your alarm dealer for firmware updates.

Screen Saver and Photo Slideshow

A highly anticipated addition is the new screen saver and photo slideshow feature. The GC Touch can now display images when idle, allowing it to function as a digital picture frame. This adds a more personalized touch to the panel and helps it blend more naturally into the home environment. If you need help configuring this new feature, check out our FAQ on the subject.

Repeater Supervision Support

Finally, the update also introduces repeater supervision support. This allows the panel to monitor compatible repeaters and confirm that they remain operational. By supervising these devices, the system can maintain strong and reliable communication with wireless sensors throughout the property.

Keeping your 2GIG GC Touch up to date ensures you get the best performance, features, and reliability from your system. If you need help updating your panel or have questions about these new features, contact the Alarm Grid support team. Call us at 888-818-7728, email support@alarmgrid.com, or visit www.alarmgrid.com to chat with a live agent. Support is available Monday - Friday from 9:00 AM to 8:00 PM Eastern Time, with chat available from 9:00 AM to 6:00 PM Eastern Time.

Alarm Grid is thrilled to inform you that the new 2GIG 345S encryption-capable sensor lineup is now available. This collection covers all the bases, with sensors for security, life safety, and environmental monitoring. The 345s sensors allow you to select encrypted or non-encrypted operation.

If you're building out a new 2GIG system or expanding an existing one, you are going to want to take a close look at what this family of products has to offer.

All of the 345S sensors communicate on the standard 345 MHz wireless frequency. That means they play nice with a wide range of 2GIG panels, including the 2GIG GC Touch (AT&T LTE and Verizon LTE versions), 2GIG GC2e, 2GIG GC3e, and Edge (AT&T LTE and Verizon LTE versions available). They will also work right alongside any existing 2GIG or Honeywell 5800 Series sensors you already have enrolled.

And here is a nice bonus: the sensors in this lineup come with an onboard encryption switch, so you can enable encrypted communication if your panel supports it. They come from the factory with encryption disabled, but enabling it is super easy.

With that said, let's check out the new 345S sensors!

2GIG DW100-345

345S Wireless Door/Window Contact Sensor

The 2GIG DW100-345 is a surface-mounted door and window contact that should be one of the first sensors on your shopping list. It mounts right onto the surface of a door or window frame and communicates wirelessly with your panel whenever the magnet separates from the sensor, letting the system know something has been opened.

One thing we really like about this one is the thoughtful design. It has a rounded outer shell with a square interior, which makes it easy for installers to line up correctly during mounting. It also ships with a spacer that lets it fit flush on a wider variety of door and window profiles. You get support for an external Normally Open or Normally Closed wired input as well, which gives you some extra flexibility. Battery life comes in at up to 8 years, and encryption is switchable on or off right on the board.

Key Features:

• Surface-mounted design with included spacer for versatile installation
• Up to 8-year battery life
• Supports external NO or NC wired input
• On/Off switchable encryption via onboard switch

2GIG DWR100-345

345S Recessed Door/Window Contact Sensor

If you want your security sensors to be completely out of sight, the 2GIG DWR100-345 is the way to go. This is a recessed contact, which means the sensor and its magnet get installed inside holes drilled into the door or window and its frame. Once everything is in place, the only way you would ever notice the sensor is by looking at the edge of the frame with the door or window already open.

This is a fantastic option for anyone who cares about keeping their home looking clean and uncluttered. It communicates on the 345 MHz frequency and will report to the panel whenever the door or window is opened. Battery life is rated at up to 5 years, and encryption can be toggled on or off using a switch right on the sensor.

Key Features:

• Completely hidden recessed design for a clean look
• Up to 5-year battery life
• On/Off switchable encryption via onboard switch

2GIG PIR100-345

345S Passive Infrared Motion Detector

The 2GIG PIR100-345 is a wall-mounted motion detector that uses passive infrared technology to pick up on changes in heat energy caused by movement. When set to its default High Sensitivity Mode, it covers an impressive area of 30 feet deep by 50 feet wide. That is more than enough for a typical living room, hallway, or open floor plan.

Pet owners will appreciate the built-in pet immunity feature. When enabled, the sensor will ignore the movement of animals weighing up to 85 pounds, which goes a long way toward cutting down on false alarms. The sensitivity setting is installer-adjustable, so you can dial it in for your specific environment. Battery life is rated at up to 7 years, and like most sensors in the 345S lineup, encryption can be toggled on via an onboard switch.

Key Features:

• 30 ft x 50 ft coverage area on high sensitivity
• Pet immunity for animals up to 85 lbs (installer-adjustable)
• Up to 7-year battery life
• Ships non-encrypted; encryption activated via onboard switch

2GIG GB100-345

345S Wireless Glass Break Detector

The 2GIG GB100-345 is a wireless glass break detector that can be mounted on either a ceiling or a wall. It uses a dual-stage detection method to tell the difference between actual breaking glass and other loud noises. First, it listens for the low-frequency "thud" of something striking the glass. Then it listens for the high-frequency "crash" of the glass actually shattering. Both sounds have to occur together for the sensor to trip, which does a great job of preventing false alarms.

It handles plate, tempered, laminated, and coated glass, and it covers a 15-foot radius from where it is mounted. There are user-adjustable sensitivity settings as well, which is helpful if the sensor is going in a noisier area. Battery life is up to 5 years, and encryption is switchable on the board.

Key Features:

• Dual-stage thud and crash detection to minimize false alarms
• Detects plate, tempered, laminated, and coated glass
• 15-foot detection radius
• User-adjustable sensitivity settings
• Up to 5-year battery life
• On/Off switchable encryption

2GIG SMKT100-345

345S Smoke, Heat, Freeze Detector

The 2GIG SMKT100-345 is a multi-purpose life safety sensor that handles smoke, heat, and freeze detection all in one device. It uses a photo-electric optical smoke detection chamber paired with advanced detection algorithms, and it meets the newer UL217 8th edition and UL268 7th edition standards. That means it is better at recognizing smoke from synthetic materials, which is important since so much of what is in our homes today is made from plastics and other synthetics.

Beyond smoke, the sensor also monitors for dangerous temperature conditions. It sends a Rate of Rise alert when the room temperature hits 104 degrees Fahrenheit and climbs 15 or more degrees within a single minute. It will also alert you to extreme high and low temperatures, making it useful as a freeze sensor for vacation homes or unoccupied spaces. The projected battery life is 10 years, and encryption is enabled by default on this one, though it can be switched off if needed.

Key Features:

• Meets UL217 8th edition and UL268 7th edition standards
• Photo-electric optical smoke detection chamber
• Rate of Rise heat alert (104°F + 15° rise in one minute)
• Extreme high and low temperature freeze alerts
• Projected 10-year battery life
• Default encrypted; can be switched to unencrypted mode

2GIG CO100-345

345S Carbon Monoxide Detector

Carbon monoxide is one of those dangers you absolutely cannot detect on your own, which is why the 2GIG CO100-345 is such an important addition to any system. This wireless CO detector uses an electrochemical sensor to monitor for carbon monoxide and communicates alarm, tamper, and battery condition messages back to your panel.

What really stands out here is the longevity. You get a 10-year sensor life and a 10-year battery life, so once this thing is installed, you can largely set it and forget it. It also has a built-in 85 decibel sounder to wake you up if CO is detected, even before the panel sounds its own alarm. The case is tamper protected and the sensor includes an end-of-life indicator so you know when it is time for a replacement. It is ETL listed for added peace of mind.

Key Features:

• 10-year sensor life and 10-year battery life
• Built-in 85 dB sounder for immediate local alerts
• Tamper protected case with end-of-life indicator
• Full monitoring of alarm, low battery, and tamper conditions
• ETL listed

2GIG FF100-345

345S Firefighter Smoke and CO Detector Listener

The 2GIG FF100-345 is a clever solution for a common problem. If you already have UL listed smoke or CO detectors in your home, you probably do not want to rip them out just to add monitoring to your security system. The FireFighter solves this by listening for the specific alarm cadence of your existing detectors and then relaying that signal wirelessly to your 2GIG panel.

The best part is that adding a FireFighter does not impact the UL listing or Fire Marshall approval of your existing detectors. It simply sits nearby and listens. It runs on a single CR123A long life lithium battery and is FCC, IC, and ETL listed for use in both the US and Canada. Encryption can be enabled via an onboard switch.

Key Features:

• Monitors existing UL listed smoke, CO, or combo detectors
• Does not affect UL or Fire Marshall approval of existing detectors
• Runs on one CR123A long life lithium battery
• FCC, IC, and ETL listed (US and Canada, UL985)
• On/Off switchable encryption via onboard switch

2GIG FTD100-345

345S Wireless Dual Flood Water and Temperature Sensor

Water damage is one of the most expensive problems a homeowner can face, and the 2GIG FTD100-345 is designed to catch it early. This dual-purpose sensor monitors for the presence of water and also keeps tabs on the ambient temperature in its location. Place it near a water heater, under a sink, in a basement, or anywhere else where a leak or a burst pipe could cause serious damage.

It is part of the 2GIG Notification Sensors line, which adds smart home awareness features to your security system beyond just intrusion detection. The sensor runs on a single CR 2.3V lithium battery with a five-year battery life. Encryption can be enabled via the onboard switch.

Key Features:

• Dual flood and temperature monitoring in one device
• Runs on one CR 2.3V lithium battery
• Five-year battery life
• On/Off switchable encryption via onboard switch

2GIG FT100-345

345S Wireless Flood/Temp Sensor

The 2GIG FT100-345 is another option for flood and temperature monitoring. Like the FTD100 above, it can detect the presence of water and monitor for temperature changes that fall outside of defined thresholds. It is fully supervised and tamper protected, so you will know right away if anything goes wrong with the sensor itself.

This is a great sensor to place in utility rooms, crawl spaces, or anywhere you want early warning about water intrusion or freezing temperatures. It runs on a CR123A lithium battery with a five-year lifespan, and encryption can be toggled on or off at the sensor.

Key Features:

• Flood detection and ambient temperature monitoring
• Fully supervised and tamper protected
• Runs on one CR 2.3V lithium battery with 5-year life
• On/Off switchable encryption via onboard switch

2GIG TILT100-345

345S Wireless Tilt Sensor

The 2GIG TILT100-345 is a simple but really useful sensor. It monitors whether something has been tilted past a 45-degree angle, which makes it perfect for keeping track of your garage door status. Mount it on the inside of the garage door panel, and it will report to the system whenever the door goes up or comes back down. It sends a restore signal once the door returns to its closed position.

Beyond garage doors, you can also use it to monitor mailboxes, pet doors, storm cellar doors, or anything else that tilts when opened. It includes a tamper switch and low battery reporting. Installation is easy with the included double-sided tape and mounting screws. Battery life is rated at up to 10 years, and encryption is switchable on the board.

Key Features:

• Triggers at 45-degree tilt, restores when returned to upright position
• Perfect for garage doors, mailboxes, pet doors, and more
• Up to 10-year battery life
• Includes double-sided tape and mounting screws
• Tamper switch and low battery supervision
• On/Off switchable encryption

2GIG KEY100-345

345S 4-Button Security Panel Key Ring Remote

The 2GIG KEY100-345 is a wireless key fob that gives you a quick and convenient way to control your system without having to walk over to the panel. It has four buttons that let you arm, disarm, and trigger a panic right from your keychain, pocket, or purse. It supports encryption, which is highly recommended for a key fob.

If there is an emergency, you can hit the panic button to activate the siren and automatically signal the central monitoring station, if enabled. The key fob can also be programmed to operate the programmable output on the alarm panel, which is handy if you have a connected device like a garage door or gate relay. It is small, lightweight, and easy to keep on you at all times.

Key Features:

• 4-button control: Arm Away, Arm Stay, Disarm, and programmable output
• Emergency panic button activates siren and signals monitoring station
• Compact design fits on a key chain, in a pocket, or purse
• Programmable output control for connected relay devices

2GIG PANIC100-345

345S Wireless Panic Button Pendant Remote

The 2GIG PANIC100-345 is a dedicated panic button designed for one thing: getting you help fast. Press the button and it immediately sends an emergency signal to the control panel, regardless of whether the system is armed or disarmed. It has a wireless range of 500 feet in open air, so it works from just about anywhere on your property.

What makes this device especially useful is how many ways you can carry or mount it. It comes with options for a lanyard, wristband, belt clip, and car visor clip. The button is water-resistant, which means it can get wet, but should not be submerged. That means it holds up well even in damp environments like bathrooms or near pools. A five-second lockout after each press prevents accidental reactivations, which is a nice safety touch.

Key Features:

• 500 ft wireless range in open air
• Water-resistant design
• Wearable via lanyard, wristband, belt clip, or car visor clip
• Five-second lockout prevents accidental activations
• Over 1 million unique ID code combinations
• FCC/IC and ETL certified

2GIG TAKE100-345

345S Wireless Hardwire Takeover Module

Upgrading to a 2GIG wireless system but your home is already wired up with hardwired sensors? The 2GIG TAKE100-345 is exactly what you need. This takeover module lets you convert up to 8 existing hardwired zones into wireless zones that communicate with your 2GIG panel. If you have more than 8 zones, you can add additional modules.

It supports up to 500 mA for powering wired motion sensors and glass break sensors, and it can even be powered by the backup battery of your old alarm panel. It includes a charging circuit with LED status lighting for the backup battery. Just keep in mind that it is intended for indoor use only and cannot be used for Carbon Monoxide or Fire detection zones. Encryption is supported via an onboard switch, and the module is ETL listed.

Key Features:

• Converts up to 8 hardwired zones per module into wireless zones
• Supports up to 500 mA for wired motions and glass breaks
• Can run on existing alarm panel backup battery with charging circuit
• LED status lighting for battery condition
• ETL listed
• Supports encryption via onboard switch

2GIG RPTR100-345

345S Wireless Repeater

If you have a larger home or a tricky layout with lots of walls and obstacles, the 2GIG RPTR100-345 Wireless Repeater can be a lifesaver. It extends the wireless range of your 2GIG system by receiving signals from your sensors and repeating them to the panel. It handles both 2GIG and Honeywell 5800 Series signals, and it works with encrypted and non-encrypted sensors right out of the box.

Setup could not be easier. It is a plug-and-play device that starts repeating signals the moment you power it on. It also includes a 24-hour rechargeable backup battery, so it keeps working even during a power outage. A built-in repeat indicator in the signal prevents the "repeated signal storm" issue that some older repeaters can cause. You can optionally program it as a zone to supervise Tamper, AC Loss, and Low Battery conditions for the repeater.

Key Features:

• Repeats both 2GIG and Honeywell 5800 345 MHz signals
• Works with encrypted and non-encrypted sensors out of the box
• Plug-and-play with immediate signal repetition
• 24-hour rechargeable backup battery
• Built-in repeat indicator eliminates repeated signal storm
• On/Off switchable supervisory encryption

Questions? We Are Here to Help!

If you have questions about any of these 2GIG 345S Sensors or 2GIG panels, or if you just want to learn more about our monitoring service, please reach out to us! The best way to contact us is to email support@alarmgrid.com. If you want to speak by phone, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm Eastern Time. Visit our website to chat with a live agent between 9:00 AM and 6:00 PM Eastern.

Z-Wave has come a long way since its introduction in the early 2000s. From the original standard to Z-Wave Plus and Z-Wave Plus V2, each generation brings meaningful improvements to range, battery life, and performance. Now, Z-Wave 800-Series represents the most significant leap forward yet.

The Evolution of Z-Wave

To understand what makes the 800-Series special, it helps to look at how Z-Wave has evolved over the years.

The original Z-Wave protocol established the foundation for mesh networking in home automation, allowing devices to communicate with each other and extend the network's reach. Z-Wave Plus (500-Series) arrived around 2013 and brought improvements including 50% better range, 250% longer battery life, and faster processing speeds compared to the original standard.

Z-Wave Plus V2 (700-Series), released in 2018, pushed the boundaries further with additional range improvements, enhanced security through S2 encryption, and SmartStart functionality that simplified device pairing. The 700-Series became the go-to choice for premium smart home devices and earned a reputation for reliability and efficiency.

What Makes Z-Wave 800-Series Different

The Z-Wave 800-Series, built on Silicon Labs' latest chipset technology, takes everything that worked well in previous generations and improves upon it significantly. Here's what sets it apart:

Extended Range

The 800-Series delivers up to 1.5 miles of range in open air with Z-Wave Long Range (ZWLR) mode. While real-world performance in homes will vary based on walls, interference, and building materials, this represents a massive improvement over previous generations. For large homes, outbuildings, or properties with detached garages, this extended range can eliminate the need for additional repeaters.

Faster Communication

With improved RF performance and optimized protocols, 800-Series devices communicate more efficiently. Commands execute faster, and the mesh network responds more quickly to changes. This translates to snappier control when you're turning on lights, locking doors, or adjusting thermostats.

Better Battery Life

Battery-powered devices like door sensors, motion detectors, and smart locks benefit from the 800-Series' improved power efficiency. Manufacturers report battery life improvements that can extend the time between battery changes by months or even years in some applications.

Enhanced Security

Building on the S2 security framework introduced with Z-Wave Plus V2, the 800-Series includes hardware-level security features that make it even more resistant to tampering and unauthorized access. All Z-Wave 800 devices support S2 authentication out of the box, ensuring encrypted communication throughout your smart home network.

Backward Compatibility

One of Z-Wave's greatest strengths has always been backward compatibility, and the 800-Series continues this tradition. Your existing Z-Wave and Z-Wave Plus devices will work with 800-Series controllers and hubs. This means you can upgrade your system gradually without replacing every device at once.

Z-Wave Long Range Support

Perhaps the most exciting addition is native support for Z-Wave Long Range (ZWLR). This new mode allows point-to-point communication over much greater distances than traditional mesh networking. While standard Z-Wave mesh mode remains available for dense installations, ZWLR opens new possibilities for properties where devices are spread across larger areas.

Security Panels That Support Advanced Z-Wave Features

If you're looking to build a smart home system around a modern security panel, several options from Alarm Grid support Z-Wave for home automation control. These panels integrate security monitoring with Z-Wave device management, allowing you to control locks, lights, thermostats, and other smart devices from a single interface.

IQ Panel 4

The IQ Panel 4 represents IQ's (formerly Qolsys) latest generation of touchscreen security panels. It features built-in Z-Wave support for home automation along with PowerG sensor compatibility for long-range wireless security. The panel's 7" HD touchscreen makes it easy to manage both security and smart home functions from one central location. The IQ Panel 4 must be on version 4.4.0+ to support Z-Wave Long Range.

The IQ Panel 4 is available in multiple configurations:

• IQ Panel 4 AT&T LTE with PowerG/345 MHz
• IQ Panel 4 Verizon LTE with PowerG/345 MHz
• IQ Panel 4 AT&T LTE with PowerG/433 MHz
• IQ Panel 4 Verizon LTE with PowerG/433 MHz
  IQ Panel 4 AT&T LTE with PowerG/319.5 MHz
  IQ Panel 4 Verizon LTE with PowerG/319.5 MHz

2GIG Edge

The 2GIG Edge is a sleek, modern security panel that combines a compact design with powerful features. It includes Z-Wave support for home automation devices and offers advanced capabilities like facial recognition for touchless disarming. In order to support Z-Wave Long Range, the panel must be on firmware version 3.1.3.011+.

Available versions include:

• 2GIG Edge AT&T LTE
• 2GIG Edge Verizon LTE

Honeywell Home ProSeries PROA7PLUS

The First Alert PROA7 and PROA7PLUS are professional-grade security panels with optional Z-Wave support. Out of the box, they support ProSeries encrypted wireless sensors. With the addition of a PROTAKEOVER module, they can also support many legacy wireless sensors, and when you install the PROWIFIZW module, the system adds WIFI connectivity and support for Z-Wave home automation devices. When paired with Total Connect 2.0, you can arm, disarm, and control compatible devices remotely through the app.

At this time, the PROWIFIZW does not take full advantage of everything Z-Wave 800-Series offers, including Z-Wave Long Range. Thanks to Z-Wave’s backward compatibility, 800-Series devices will still work, but they’ll behave more like 700-Series devices when used with this controller. You still get solid Z-Wave performance today, and if Resideo updates the platform in the future, these newer devices should be well-positioned to benefit.

Options include:

• First Alert PROA7PLUS
• First Alert PROA7
• PROLTE-A2 - AT&T LTE Communicator
• PROLTE-V2 - Verizon LTE Communicator
• PROTAKEOVER Module
• PROWIFIZW WIFI & Z-Wave Module

2GIG GC Touch

The 2GIG GC Touch is another excellent option that combines security and smart home control. With its 7" high-resolution display and Z-Wave gateway functionality, the GC Touch provides a comprehensive solution that includes home security, home automation, energy management, and emergency monitoring.

Available in:

• 2GIG GC Touch AT&T LTE
• 2GIG GC Touch Verizon LTE

Compatible Z-Wave Devices

When building out your Z-Wave network, you'll find a wide variety of compatible devices available. Popular categories include:

Smart Locks – Z-Wave deadbolts and lever locks from manufacturers like Yale, Schlage, and Kwikset allow you to lock and unlock doors remotely, create temporary access codes, and receive notifications when doors are locked or unlocked.

Smart Lighting – In-wall switches, dimmers, and plug-in modules let you control lighting throughout your home. Many users create scenes that turn on lights when the system disarms or turn off all lights when arming at night.

Thermostats – Z-Wave thermostats like the Honeywell T6 Pro integrate with your security system to provide energy savings. You can automatically adjust temperatures based on whether the system is armed or disarmed.

Garage Door Controllers – Z-Wave garage door controllers let you open, close, and monitor your garage door status from anywhere. Get alerts if the garage door is left open or automatically close it when arming your system.

Water Valves – Smart water valves can automatically shut off your main water supply if a leak is detected, helping prevent costly water damage. This is a perfect example of how automation, working in conjunction with an alarm system, can save you money and prevent messy cleanup.

Making the Switch to Z-Wave 800

If you're starting fresh with a new smart home installation, choosing Z-Wave 800-Series devices whenever possible makes sense. You'll get the best performance, longest battery life, and most advanced security features available.

For those with existing Z-Wave networks, there's no need to rush out and replace everything. Backward compatibility means your current devices will continue to work as you gradually add 800-Series products. Over time, as you replace older devices, your network will naturally evolve to take advantage of the latest technology.

When shopping for Z-Wave devices, look for the Z-Wave 800 or "800-Series" designation on product packaging and specifications. As more manufacturers release 800-Series products, the selection continues to grow across all device categories.

Getting Started

Whether you're building a new smart home from scratch or expanding an existing system, Z-Wave 800-Series technology provides a reliable, secure, and responsive foundation for home automation.

Ready to see what Z-Wave can do for your home? Browse our selection of Z-Wave compatible products and security systems that support home automation. If you’re not sure which panel or devices are right for your situation, our support team is happy to help.

You can call us at 888-818-7728 during our support hours of 9:00 AM – 8:00 PM Eastern Time, Monday – Friday, or send an email to support@alarmgrid.com.

This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
   ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
   ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
3. Can I use my old GC2 power supply with the new panel?
   ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
   ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
5. Will my old TS1 secondary keypad work with the GC Touch?
   ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
6. Does it work with 2GIG eSeries (Encrypted) sensors?
   ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

7. What is the main difference between the GC Touch and the 2GIG Edge?
   ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
8. Does the GC Touch have Facial Recognition disarm?
   ○ No, that feature is exclusive to the 2GIG Edge.
9. Does the GC Touch have Bluetooth disarming?
   ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
10. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
11. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

12. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
13. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
14. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
15. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
16. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

17. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
18. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
19. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
20. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.

No more hunting through your Alarm.com app activity screen, trying to piece together the reason for an alarm on your system. Alarm Recap, a new feature from Alarm.com, summarizes all events occurring just before, during, and after an alarm. Giving you a complete recap with a single glance.

To see this new feature, you must have an Alarm.com account and iOS app version 5.9.7+ or Android app 5.7.6+. This feature has been slowly rolling out over the past couple of weeks, so if you're on the latest version and don't see it yet, don't worry, it's coming. The alarm recap becomes available on the app Home screen ten (10) minutes after the alarm's conclusion (i.e. post disarm).

Each recap covers activity and video from five (5) minutes before the alarm, events that occur during the alarm, and events up to three (3) minutes after the alarm. While most alarm types trigger a recap, in-app property panic alarms and water monitoring events are not included.

Alarm Recap: What You'll See

• The Sensor/Event that triggered the alarm.
• Relevant video footage (i.e., People, Vehicle, Animal, etc.)
• Recent activity leading up to, and during, the alarm.
• The user that disarmed after the alarm.
• Monitoring station events.
• Tamper or Malfunction Events.

Alarm Recap: Who Can View

All logins with the ability to view Activity have access to the alarm recap. This includes users with Master, Full Control, Read-Only, and Custom logins with the attribute for Activity enabled. Additionally, Master, Full Control, and Custom logins that can arm/disarm remotely can also provide feedback on Alarm Recap. This feedback is used to make improvements to Alarm.com features.

Alarm Recap: How To View

When you log into the app, the alarm recap is available from the Home Dashboard screen. You can also reach it by choosing Activity from the menu options at the bottom of the screen. From the activity screen tap the alarm event row, then tap Alarm Recap.

Alarm Recap: Other Details

If you have a partitioned system, the alarm recap will include each partition that reported an alarm. For commercial accounts with multiple locations, the alarm recap can be viewed from the individual business system's location rather than from the Enterprise Group level.

If multiple alarms occur in a 24 hour period, only the most recent alarm will be shown in the alarm recap. Information for prior alarms can be viewed from the Activity screen. The alarm recap is only available after the alarm has been cleared (the system disarmed). You won't see it during an active alarm.

The Alarm Recap feature is a game-changer when it comes to understanding what's happening with your security system. No more guessing or scrolling endlessly through activity logs!

This new feature gives you a clear, concise summary of alarm events, delivering crucial information like triggering sensors, relevant video, and who disarmed the system, all in one easy-to-digest view. It’s designed to save you time and give you peace of mind by providing immediate clarity when an alarm occurs.

Get the Full Picture with Video

To truly unlock the power of Alarm Recap and see exactly what triggered an alarm, we highly recommend adding Alarm.com's video monitoring to your system. Without video, you'll still get a great summary of events, but with it, you'll literally see the complete picture, allowing you to quickly verify incidents and take appropriate action.

Alarm.com has a tremendous suite of video cameras and peripherals. If you have a scenario, they likely have a camera that will work perfectly in it. Alarm Grid offers video monitoring with security in our Platinum Plans (Self or Full). We also offer stand-alone video monitoring, though you won't get an Alarm Recap with a video-only plan.

Up to now, Alarm Grid has never enabled Pro Video with Analytics on Alarm.com video accounts unless specifically requested by the customer. This feature comes with additional costs that we have always covered. Now that Video Motion Detection is no longer an option, we've changed our policy.

Although Alarm.com ended support for enabling Video Motion Detection on new accounts in February 2023, its effect on our video customers only became clear to us recently. One of our customers alerted us to an issue that highlighted the impact of this change, prompting us to institute this new policy.

Please note that this policy change does not affect the monthly monitoring price for Platinum (Self or Full) Monitoring or Standalone Video Monitoring. This adjustment is simply to ensure our customers receive the full monitoring experience they expect. Below, we'll discuss the differences between Video Motion Detection and Video Analytics.

Video Motion Detection (VMD)

Method of Detection: VMD detects motion by analyzing brightness and color changes in user-defined pixel areas within camera images, eliminating the need for a separate motion detector.

Configuration: VMD settings are configured using VMD windows, which are drawn by the user on a live video preview. Users can adjust the sensitivity (how much change is needed to trigger an event) and target size (the percentage of the VMD window that needs to be filled by movement) for each window.

Recording Rules: VMD recording rules can be created to trigger recordings when motion is detected in specified VMD windows. However, for some camera series, the option to choose specific VMD windows to trigger a recording is not available; any motion in any window will trigger a recording.

Best Practices: For effective detection, it's recommended to draw longer and narrower boxes, similar to tripwires, in areas where motion should trigger a recording. Avoid placing windows in areas with constant or insignificant motion like moving trees or reflective surfaces. VMD windows should not overlap, as this can lead to false activations. For outdoor cameras, creating lines or barriers with the available windows is suggested instead of one large box.

Limitations:

• VMD may not always function properly due to environmental factors like flying insects, falling leaves, or precipitation.
• Certain older camera models do not show the VMD window turning orange upon motion detection during configuration.
• The VMD windows for certain cameras are not visible to your alarm dealer (for troubleshooting purposes) in the Partner Portal, even after they've been configured.
• Sensitivity settings may affect all VMD windows for some camera models.

New accounts created after February 2023 will no longer have the option to create VMD recording rules, as Alarm.com is moving forward with Video Analytics as their primary motion-activated recording solution. However, accounts created before this date, and older cameras that only support VMD will continue to be able to use VMD, and support for it will continue.

Video Analytics

Method of Detection: Video Analytics continuously scans a property and identifies and classifies objects such as people, vehicles, or animals. It can understand traffic patterns and detect specific behaviors like loitering, or objects crossing virtual lines.

Configuration: Video Analytics rules are configured using virtual tripwires (to capture movement through an area) or ground zones (to capture objects lingering in an area). Users can define the area of interest and specify the duration an object needs to be in a ground zone to trigger a recording.

Recording Rules: Video Analytics rules offer more advanced options, including the ability to trigger recordings based on the type of object (person, vehicle, animal) detected. Existing VMD recording rules must be deleted before setting up a Video Analytics rule. Users can create up to three Video Analytics rules per camera, and ground zones and tripwires can overlap.

Best Practices:

• For accuracy, avoid drawing tripwires or ground zones over objects that move on their own (like trees or shrubs) and only draw the rule where the feet or wheels of the object should cross.
• It's recommended to observe the rule's detections and then adjust the Minimum Object Detection Size or recalibrate the camera if needed.
• Proper camera placement (height, angle, distance) is crucial for Video Analytics to function effectively.

Additional Features: Video Analytics enables enhanced notifications with thumbnail images of the detected objects. It can also be used to control lights based on detected events. Features like Perimeter Guard™ (alert sounds and flashing LED) and Package Alerts for specific doorbells rely on Video Analytics.

Additional Content on Video Analytics:

• What Are Alarm.com Video Analytics?
• How Do I Set Up Video Analytics for Alarm.com?

Summary of Key Differences:

Detection Method: VMD detects motion based on pixel changes within a specified area of the camera's field of view, while Video Analytics constantly scans the camera's view, identifying and classifying objects using cutting-edge technology and machine learning.

Precision: Video Analytics offers more precise detection and reduces false triggers by accurately identifying specific types of objects.

Rule Capabilities: Video Analytics allows for more sophisticated rules based on object type and behavior (e.g., loitering, crossing a line), unlike VMD which primarily reacts to general motion within a defined area.

Notifications: Video Analytics provides more comprehensive notifications with thumbnail images and object classification.

Summary:

In essence, Video Analytics is a more advanced and intelligent method of motion detection when compared to VMD. While VMD can be effective for basic motion detection on older systems, Video Analytics offers greater accuracy, more options, and better control over what triggers recordings and notifications.

Compatible Cameras:

Cameras That Support VMD Only:

If you are moving into a home or business with existing cameras and plan to activate new Alarm.com service after February 2023, please note that the following cameras support only Video Motion Detection (VMD), not Video Analytics. With these specific models and possibly other older cameras not shown here, you will only be able to view live video remotely; creating recording rules is not possible.

Camera Name	Image
ADC-VS1 Analog to IP Converter 1-Channel
ADC-VS420 Analog to IP Converter 4-Channel
ADC-V510 Fixed Lens Indoor Camera
ADC-VS520IR Fixed Lens Indoor Camera w/IR
ADC-V610PT Indoor Pan/Tilt Camera
ADC-V620PT Indoor Pan-Tilt Camera
ADC-V700X Weatherproof Day/Night IP Camera
ADC-V720 Outdoor PoE Night Vision Bullet Camera
ADC-V820 Indoor PoE Dome Camera
ADC-V521IR Indoor Fixed IR Camera
ADC-V721W Wireless Outdoor IP Night Vision Camera
ADC-V821 Outdoor PoE Night Vision Dome Camera
2GIG HD100 Indoor 720P Camera w/ Night Vision

Cameras That Support Video Analytics:

See the table below for cameras compatible with Alarm.com's advanced Video Analytics. Given its superior accuracy for detecting threats and gathering information about your property compared to Video Motion Detection, we strongly recommend upgrading if your cameras currently only support VMD. Start planning your upgrade today, you'll be glad you did!

Camera Name	Image
ADC-V515 Indoor 1080P Camera
ADC-V522IR Indoor 1080P Night Vision Camera
ADC-V523/ADC-V523X Indoor 1080P Camera with IR Night Vision
ADC-V622 Indoor 1080P Camera with IR Night Vision and 2-Way Audio
ADC-V722W Outdoor 1080P WIFI Camera with Night Vision
ADC-V723/ADC-V723X Outdoor 1080P Camera with IR Night Vision and High Dynamic Range (HDR)
ADC-V724/ADC-V724X Outdoor 1080P WIFI Camera with 2-Way Audio
ADC-VC726 Outdoor 1080P PoE-Capable Mini Bullet Camera with Night Vision
ADC-VC727P Indoor/Outdoor 1080P PoE-Capable Mini Bullet Camera
ADC-VC728PF Indoor/Outdoor 1080P Varifocal Bullet Camera
ADC-V729 / ADC-V729AC / ADC-VC729P Outdoor 4MP Floodlight Camera ADC-V729 - Powered by 24V DC ADC-V729AC - Powered by 100V - 240V AC ADC-VC729P - PoE-Capable or 24V DC Powered
ADC-VC736 Outdoor 1080P Large Bullet PoE-Capable Camera with Night Vision
ADC-VC826
ADC-VC827P Indoor/Outdoor 1080P Dome Camera
ADC-VC836 Outdoor 1080P Turret Camera with Night Vision
ADC-VC838PF Indoor/Outdoor 1080P Varifocal PoE-Capable Turret Camera
ADC-VC847PF Indoor/Outdoor 1080P Varifocal PoE-Capable Dome Camera
ADC-VDB750 Full HD Wired Video Doorbell Camera
ADC-VDB755P Full HD PoE-Capable Video Doorbell Camera
ADC-VDB770 Full HD Wired Video Doorbell Camera with High Dynamic Range (HDR)
ADC-VDB780B Full HD 2MP Battery-Powered (Rechargeable) Video Doorbell Camera Also available in a bundle with the ADC-W115C Wireless Chime Module. Some installations will require the ADC-W115C to use this video doorbell camera.
If a cameras in the above list has no link it's because it is discontinued and no longer offered by Alarm Grid.

Give Back/Get Back is a program sponsored by electric utility companies in the US. During the summer, when electricity usage is at its peak, these companies offer an incentive for customers with smart thermostats to allow the adjustment of their thermostats during peak usage, lowering demand.

Our first blog about Give Back/Get Back (Demand Response) was in May of 2020. Now, over twenty electric utility providers participate in the program, with thousands of customers taking advantage of these incentives.

Here's how the Give Back/Get Back program typically works: On extremely hot or cold days, when energy demand surges, your utility company partners with Alarm.com to make small, temporary temperature adjustments in participating homes. These adjustments, usually no more than four (4) degrees Fahrenheit, may last up to four (4) hours.

The adjustment lowers the demand on the power grid and also saves you money by causing your electric air conditioning or heating usage to be reduced. Those who heat their homes using gas, wood burning stoves, or other non-electric means can still participate if they cool their homes using electricity and have a qualified, internet-connected thermostat.

The two newest areas participating in Give Back/Get Back are PJM Utility and the Tennessee Valley Authority (TVA). PJM Utility calls its program "Power Savers MidAtlantic" and the TVA calls its program "EnergyRight Smart Thermostat Rewards".

PJM Utility:

To participate under the PJM Utility program you must:

• Be a resident of Ohio or Illinois and a customer of ComEd, Duke Energy Ohio, or AEP Ohio.
• Have a qualifying, internet-connected smart thermostat.
• Agree to allow the utility to adjust your thermostat setting during peak energy usage times.
• Connect your utility account through the PJM Utility partners Voltus or Arcadia.

In exchange for their participation in the program, PJM Utility customers who sign up will receive an entry in a sweepstakes for $10,000. Each event that you participate in will give you another entry into the sweepstakes. You always have the option to choose not to participate in a temperature offset event in either program. For full details on the PJM Utility Power Savers Mid-Atlantic program, click here.

Tennessee Valley Authority:

• If you live in the seven-state Tennessee Valley region you can check whether your utility is participating here. If it is, enroll your qualifying thermostat here.
• Have an internet-connected, qualifying smart thermostat.
• If your primary heat source uses electricity and you have electric cooling, you're eligible for the year-round program.
• If you use natural gas, wood-burning, or any other non-electric powered heat, and electricity for cooling you can still participate in the summer-only program.

In exchange for your participation, you will receive a $65 enrollment rebate for both the year-round and the summer-only program. Year-round participants will then receive a yearly $65 rebate as long as they continue to participate or until the program ends. Summer-only participants will receive a $20 rebate per participation year for the life of the program. You can read the full details of the TVA program here.

Alarm.com calls this Give Back/Get Back, but each utility company has their own program name. If you haven't seen us write about your utility provider, you can check to see if they participate in partnership with Alarm.com by going to thermostatrewards.com and looking for your electric utility's name. If it is listed, click the link and find out about your potential rewards for participation and what's required to sign up.

If you don't have a smart thermostat yet, your utility's program page likely lists compatible models, and often provides discounted purchase links. Once you install and connect your thermostat through Alarm.com, you can easily enroll in the program. Remember, incentives vary by utility, so review your company's specific program details. Investing in a smart thermostat is a wise choice, often paying for itself quickly through energy savings and program incentives.

Supported Alarm.com Thermostats:

The list of supported thermostats can vary by utility company, but in this case, both PJM and TVA support the same list of Alarm.com compatible thermostats.

• Trane ComfortLink Control
• RCS Z-Wave Communicating Thermostat
• GoControl Z-wave Thermostat
• Alarm.com Smart Thermostat
• 2GIG Z-Wave Plus™ Battery Powered Thermostat
• Trane Z-Wave Thermostat
• Linear Thermostat
• Alarm.com Smart Thermostat HD (ADC T40K-HD)
• ADC T3000
• ADC T2000
• ecobee Thermostat
• Honeywell T6 (Z-Wave version)

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

Unlike Resideo, Alarm.com doesn't manufacture alarm panels. Instead, they work with various panel manufacturers to provide alarm signal transport and remote control capabilities for their panels. Many users prefer the Alarm.com platform for its clean look and intuitive user interface (UI).

There are a couple of panel manufacturers who offer all-in-one systems that can easily replace a Lyric. The exception is for those users who have embraced Apple HomeKit. There is currently no Alarm.com capable panel that also supports HomeKit. There may never be. So, if you're firmly in the HomeKit camp, this option is probably not for you.

This post focuses on two Alarm.com-compatible panels: the 2GIG Edge and the Qolsys IQ Panel 4. Alarm.com requires cellular communication, and these panels cannot be registered without it. Therefore, each panel includes a built-in LTE cellular communicator, available in either AT&T or Verizon versions. Be sure to choose the cellular carrier who will have the best signal inside the protected premises.

While many Alarm.com systems support older Honeywell/Resideo wireless sensors, SiX Series sensors from a Lyric panel are incompatible and require replacement. Both Qolsys and 2GIG offer their own encrypted sensor options.

As mentioned above, users often find the Alarm.com user interface (UI) more intuitive than Total Connect 2.0. Additionally, Alarm.com consistently innovates, updates, and adds features that enhance the usability of their platform. Resideo also does this with Total Connect 2.0, but not as regularly. Alarm.com is also highly responsive to customer feedback, demonstrating a commitment to improving the Alarm.com user experience.

Another advantage is that the Alarm.com camera lineup is miles ahead of Resideo's. They offer a dizzying array of both residential and commercial grade cameras. If you're particular about your video options or you're just now looking to add video to your home or business for the first time, then Alarm.com is sure to have the right combination of cameras for you.

Replacing the Lyric with a 2GIG Edge:

2GIG was founded by two former Honeywell employees, so it stands to reason that all 2GIG panels can support legacy Honeywell sensors. Since its founding, 2GIG has expanded on its sensor compatibility and now offers encrypted sensors in their eSeries 345 MHz frequency, as well as long-range encrypted 900 Mhz sensors via the E+ Series.

Panel Hardware Options:

Both the 2GIG Edge With AT&T LTE communicator and the 2GIG Edge With Verizon LTE Communicator feature an LTE cellular communicator, 2.4 GHz WIFI capability, Z-Wave Plus V2 (700 Series), and a vertically adjustable front-facing camera. It is a very solidly built panel with a 7" LCD touchscreen interface. For a complete list of specifications, see the full data sheet.

The 2GIG Edge offers exceptional sensor versatility, supporting legacy Honeywell 5800 Series sensors, legacy 2GIG sensors, and the new encrypted 2GIG eSeries and E+ Series sensors. This comprehensive compatibility allows users to protect virtually any part of their property.

The E+ Series sensors boast a remarkable range of up to 2km, depending on environmental conditions. This impressive range extends protection to previously unreachable areas like barns or outbuildings.

One of the 2GIG Edge's most compelling features is its facial recognition disarming, a capability currently unavailable on the other panels we've discussed. Unlike cloud-based biometrics, the Edge stores all facial recognition data locally, ensuring your personal information remains exclusively on your system.

2GIG Edge Vs. Resideo PROA7PLUS - Feature Comparison

Replacing the Lyric with a Qolsys IQ Panel 4

Similar to the 2GIG Edge, Qolsys offers the IQ Panel 4 which is compatible with legacy Honeywell 5800 Series 345 MHz and 2GIG 345 MHz* sensors. In addition, it supports PowerG 915 MHz sensors. These sensors offer encryption, two-way communication and an impressive transmitting range to rival the 2GIG E+ Series.

*The Qolsys IQ Panel 4 cannot support the 2GIG eSeries 345 MHz sensors.

Panel Hardware Options:

Being an Alarm.com panel, the IQ Panel 4 includes a built-in AT&T or Verizon LTE cellular communicator. Additionally, IQ4 versions support various legacy sensors: Honeywell/2GIG (345 MHz), DSC (433 MHz), or Interlogix/Qolsys (319.5 MHz). Therefore, when selecting an IQ Panel 4, be sure you choose the correct communicator and legacy receiver to replace your Lyric. You can choose either the Qolsys IQ Panel 4, 345 MHz with AT&T & PowerG or the Qolsys IQ Panel 4, 345 MHz with Verizon & PowerG.

In addition to supporting 345 MHz legacy sensors and PowerG long-range wireless sensors, each IQ Panel 4 offers dual-band, 2.4 GHz or 5 GHz WIFI capability, Z-Wave Plus V2 (700 Series), Bluetooth disarm and audio streaming, front-facing camera for optional disarm photos, and a 7" touchscreen interface. Check out the specification sheet for a full list of features.

Using Alarm.com:

Curious about the Alarm.com experience? Alarm Grid provides a demo account for you to explore its user interface. Use the following login credentials to get started at:
www.alarm.com/login:

• USERNAME: ADCDemo@alarmgrid.com
• PASSWORD: DemoP@ssw0rd

This demo account is fully loaded, providing a glimpse into features like motorized shades, locks, and water valves with water usage monitoring. The specific features available to you with an activated Alarm.com account will depend on the hardware installed in your unique system.

Be sure to check out the rest of this series on Preparing For the Eventual Lyric End-of-Life. In Part 1, we discuss the considerations when continuing to use the Lyric. In Part 2 we discuss replacing the Lyric with another all-in-one panel, in particular with one of the PRO Series systems. In Part 3 we discuss replacing the Lyric with one of the new Resideo First Alert hybrid panels, the VISTAH3.

Preparing for the Eventual Lyric End-of-Life - Part 3

Beginning on October 8, 2024, Two-Factor Authentication (2FA) is mandatory for all new Alarm.com accounts. Existing accounts are being moved to the new standard, with 100% of accounts using 2FA by December 19, 2024. If you're an existing Alarm.com customer, you may have already been updated.

Two-Factor Authentication, also known as Multi-Factor Authentication (MFA) works like this. You log into an app or a website with your customary username and password. You're then prompted for further authentication via a text message, email, or third-party authenticator app. During the initial 2FA setup, you can choose one or more of these authentication methods.

Via the path of your choice, you'll receive a code. You'll input the code at the prompt, and then you're logged into the app or website. For Alarm.com users, you will be prompted to make the browser or device a "Trusted Device". If you say yes to this prompt, then you may not be prompted for 2FA the next time you log in using that browser or device.

To quote The Dude, there are, "a lotta ins, a lotta outs, a lotta what-have-yous" here. For instance, if you trust your browser but clear your cache later, you'll need to go through 2FA again next time. If you choose "Skip" at the prompt about trusting the browser, then you will have to go through additional authentication every time you log in until you choose to trust the browser.

This may seem like a real hassle, but let me share a story about someone who skipped enabling 2FA because they thought it was too much trouble. A friend of mine did not secure their account with a large retailer. When offered the option to set up 2FA, they always skipped it.

Their account was hacked and the hacker set up 2FA. They entered a phone number to receive verification codes. My friend was eventually able to change the password for the account with the retailer's help. But because 2FA had been set up with a phone number inaccessible to them, my friend was unable to regain full access. The fraud department for the retailer was unable or unwilling to do anything, so my friend lost years of purchase history. Had they set up 2FA to begin with, this could not have happened.

Fortunately, the scenario I described above can't happen to Alarm.com customers. If you're an Alarm Grid customer and you need help with 2FA for one of your logins, contact us. We'll verify that it's you with either your password or the last four (4) digits of the card we have on fie for billing, then we'll help you reset your 2FA credentials.

After we Reset 2FA for the login through the Alarm.com Partner Portal, the user will be prompted to set up 2FA again the next time they log in. This might be necessary because the user's phone number changed, or the phone carrier changed, or because the user no longer has access to the email used to set up 2FA to begin with. If you're not an Alarm Grid customer, contact your alarm dealer for assistance with Two-Factor Authentication.

Alarm Grid technical support is available Monday-Friday from 9:00 am to 8:00 pm EST at 888-818-7728 Option 2. If it's outside business hours you can send us an email at support@alarmgrid.com. For 2FA assistance, let us know and provide either your false alarm password, or the last four (4) digits of the credit or debit card we have on file for billing. Then, let us know which login you need help with, if your account has more than one. This will expedite our response.

Apple will end support for the legacy Alarm.com Today widget in its iOS 18 update, coming in September. As a result, Alarm.com will be removing this widget in app update 5.6.0, due in October. But widget lovers take heart! Alarm.com has plans for new widgets that will be available soon!

The use of the Alarm.com Today widget required that a user be on iOS version 11.0+, and Alarm.com app 3.7+. Successful use also required that the user be logged into the Alarm.com app with "Seamless Login" enabled and the "Remember Me" option checked upon logging in.

Without these login features set, each time the user logged out, the "Today View" widget for Alarm.com would be cleared. Once the feature was configured, up to twelve different items could be configured and organized within the view. This allowed a user to quickly determine the status of various elements of the system, and control them.

System Control Widget

According to Alarm.com: "The System Control widget empowers iOS customers with quick-access, one-touch command of their smart security systems at their fingertips. Customers can create custom widgets and place them conveniently on their Home screen or Today View for effortless control of their lights, locks, garage doors, gates, and security panels from anywhere. Plus, they can activate Scenes for whole-home automation."

Saved Clips Widget

According to Alarm.com: "iOS customers can create widgets for video clips to effortlessly keep tabs on their properties and monitor important activity—without having to open the app. Right from the Home screen of their iPhone or iPad, they can choose from a variety of size options to see thumbnails of their most recently saved clips at a glance. Customers can also long-press the widget to change the view to include only clips from a single camera, a camera group, or all cameras on the account. Once set up, they can simply tap the thumbnail of interest to quickly take a closer look and watch the recorded footage."

Safety Button Widget

According to Alarm.com: "With the Safety Button widget, customers have the comfort of round-the-clock personal protection with professional response when help is needed most. With the press of a button on their phones’ Home screen, customers can swiftly and silently summon police, fire, or emergency medical assistance from wherever they are in the U.S., day or night. Once activated, they’ll be connected directly to a trained operator who will promptly dispatch responders to their precise location. This feature requires the In-App Safety Button service package add-on."

Alarm Grid is evaluating the In-App Safety Button feature. If we determine it's a good fit for our customers we'll make it available. Once Alarm.com introduces the new widget, our customers will be able to enable this feature. Stay tuned for more information on this potential new feature.