Resideo Posts

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Users of the Lyric Alarm System with an LYRICLTE-A AT&T LTE Communicator installed take note. Resideo has identified an issue where, after the AT&T 3G sunset on 02/22/22, any panel not properly updated will lose its connection with the cellular network. This issue does not affect Verizon units.

The firmware version that resolves this issue is 01.09.07772.494, and it is available now on the Resideo AlarmNet360 servers. The issue at play here is that the AT&T cellular communicator currently falls back on the 3G network when it can't connect to LTE. Once an LYRICLTE-A communicator is registered, it looks for both an LTE signal and a 3G one. Without this critical firmware update, these communicators would continue to look for a 3G signal after the 3G sunset. Being unable to find a 3G signal, they will lose connection and go offline.

Users who find themselves in this situation have a few options. If you are a Lyric Alarm System user with the AT&T LTE communicator installed, you can choose to go ahead and manually update your system now. The system needs to be disarmed and have no trouble conditions present in order for the firmware update to go through, so a manual update allows you to choose a time when it is disarmed and ready. It also allows you to confirm that the update was successful after you see your panel reboot.

Since this is a critical update, AlarmNet will begin automatically updating panels that are affected by this issue starting on December 8, 2021. Since a firmware update can only go through when the panel is disarmed with no troubles, any users with a zone trouble, or a low battery message that they have been putting off correcting, should go ahead and take care of the issue. Once all trouble conditions are clear and the system is disarmed, we recommend that you go ahead and manually perform the firmware update. Instructions for updating are linked above.

If your system is automatically updated, it will reboot as part of the update process, so don't be alarmed if you see this happen. Step 3 in the FAQ on updating the panel linked above shows you how to confirm the panel's firmware version. So, if you see your panel reboot you can verify that an update was successfully completed.

Any Lyric Controller with a LYRICLTE-A AT&T LTE Communicator that is being installed on or after 02/22/22 will need to be updated to firmware version 01.09.07772.494 via the built-in WIFI communicator before the LYRICLTE-A will work properly. The firmware update should be completed prior to the installation of the LYRICLTE-A. The LYRICLTE-V Verizon LTE Communicator is not affected by this issue. You can read the full notice from Resideo here.


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Local Alarm Mode, also called Demo Mode, is a way for an alarm dealer to demonstrate the full features of the panel without having to register it to an AlarmNet360 account. However, while in this mode, panel communications can't be configured. A panel in this mode can seem to be broken.

Alarm Grid has seen several of the Honeywell Home PROA7, Honeywell Home PROA7PLUS, Resideo PROA7C, and Resideo PROA7PLUSC panels recently that have either arrived with Local Alarm Mode enabled, or have been put into this mode during initial setup. Once Local Alarm Mode has been enabled, it is impossible to configure the panel communication settings until Local Alarm Mode has been toggled off.

Local Alarm Mode is a valuable tool that has been made available to alarm dealers so that they can demo these new panels for a customer in spite of the fact that the panel isn't associated with an account. This was particularly important when the panel was first introduced because there was no local programming. For those early panels, until the ProSeries panel was registered, it couldn't do much unless Local Alarm Mode had been enabled.

This was a great tool at the time for alarm dealers, but for DIY customers, it doesn't offer much in the way of benefits. Now that the panel has local panel programming available, there really is no reason for an Alarm Grid customer to want to use this feature. Whether the panel arrived with this feature enabled, or the feature was enabled during programming, once the customer decides to have the system monitored, whether self monitored, or with central station monitoring, Local Alarm Mode should be disabled.

To check to see if Local Alarm Mode is enabled or disabled, choose the Menu icon (≡) at the bottom center of the Home screen. Select Tools > Installer Code (default is 4112) > Local Alarm Mode. The feature can then be toggled OFF if it is enabled. If it was enabled and you toggle it off, you'll see a confirmation screen, click on the "YES, DISABLE" option.

If you've been using the system with Local Alarm Mode enabled, and you have signed up for alarm monitoring with Alarm Grid, be sure to toggle this feature OFF as soon as possible. Depending on which monitoring plan you sign up for, activation of your account may begin immediately after sign up, and having this feature enabled at that time can cause delays. This is particularly true of the Self-Monitoring options. If you signed up for a central station monitoring plan, just be sure to disable this feature prior to your activation appointment.

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Update 12/02/21:

We have confirmed with Resideo and at least one customer that the issues regarding the syncing of Automation between all versions of the Tuxedo Keypads, and the VAM have been resolved and that remote control of Z-Wave devices has returned to normal. Users should now be able to remotely control Z-Wave Automation Devices during any Total Connect 2.0 session. Any Alarm Grid customer that notices issues like this in the future, please report it to support@alarmgrid.com.

Update 11/26/21:

On Tuesday of this week, Resideo announced an update meant to fix this issue. Apparently, it fixed the portion of the issue where all Automation Syncs were failing, but did not address the issue with being unable to control Z-Wave Devices remotely.

There is something of a workaround for this portion of the issue at this time. During the TC2 session where a successful Automation Sync occurs, you can control Z-Wave devices remotely. Once you end that TC2 session and begin another one, you will lose that ability. So, for now, if you need to control a Z-Wave device remotely, perform a sync, and once you see in the Activity Log that the Automation Sync was successful, you will be able to control Z-Wave devices until the current TC2 session ends. Stay tuned and we will provide further updates as this issue is resolved.

Original Post:

In the last couple of weeks, Alarm Grid has noticed several customers with VAM and Tuxedo Keypads (all versions) having trouble syncing Z-Wave devices with Total Connect 2.0. This prevents newly added Z-Wave devices from showing up in TC2, though local control at the device is still available.

This issue doesn't seem to affect Total Connect 2.0 accounts associated with AiO (All-in-One) panels such as the Lyric Controller and the Honeywell Home PROA7PLUS. Accounts with these panel types should be working fine. It is unknown exactly what the problem is, and there is currently no workaround available. We've been in touch with Resideo and Honeywell Home and they are aware of the problem, but there is no Estimated Time of Resolution (ETR) for a fix.

You can continue to add and remove Z-Wave devices locally at the VAM or Tuxedo. But any changes that are made locally at the Z-Wave controller will not be synced to Total Connect 2.0. This means that any device deleted locally will continue to show up in TC2, and any device added locally will not show up in Total Connect 2.0 until this issue is resolved and a successful automation sync occurs.

Any device that currently shows up in Total Connect 2.0, and still exists in the Tuxedo or VAM CANNOT be controlled remotely through TC2. When an attempt to perform an Automation Sync occurs, there is no Automation Sync Failed, or Automation Sync Successful message displayed in TC2 Activity. Status changes from the Z-Wave device to TC2 seem to be coming through fine. It's only the sync process and remote control that seem to be having issues.

Alarm Grid is working with Resideo and Honeywell Home, and as soon as this issue is resolved, we'll post about it here. We posted information earlier this year about the Tuxedo Keypads and VAM Automation Controllers not updating the weather properly. We don't know if this current issue is related to the previous one, but we hope that it will be resolved soon. Stay tuned to our blog for updates.

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Resideo and Honeywell Home have just released Firmware Version 03.592.107.0 for the PROA7 and PROA7PLUS panels. This update allows the PROTAKEOVER module to support 5800 Series life-safety sensors like the 5808W3, 5800CO, and more. In addition, it offers some other features and improvements.

There are four (4) different panels in the Resideo and Honeywell Home ProSeries lineup. The Honeywell Home PROA7, and Honeywell Home PROA7PLUS, and the Resideo PROA7C and Resideo PROA7PLUSC. The 03.592.107.0 Firmware Version applies to all of them. The differences between the Resideo versions and the Honeywell Home versions are purely cosmetic. You can find details about that in a previous post.

The biggest news in this firmware release is the addition of life-safety support when using the PROTAKEOVER module. For the Honeywell 5800 Series legacy RF sensors, the use of life-safety sensors such as the 5808W3, 5806W3, 5800CO, and others has actually been ETL tested and passed to the UL Residential Fire standard. When taking over a CO detector, be sure to check the expiration date. CO detectors are usually good anywhere from six (6) to ten (10) years. Life-safety sensors from any of the other manufacturers supported by the PROTAKEOVER, including DSC (433 MHz), Bosch (433 MHz), 2GIG (345 MHz), Qolsys, and Interlogix (319.5 MHz), can be used, but they will not meet the ETL listing requirement.

When life-safety devices are used with the PROTAKEOVER the functionality for Loop 2 becomes automatic. For sensors programmed for Fire, Loop 2 automatically becomes the Maintenance (Clean Me) input. For those programmed as Carbon Monoxide, Loop 2 automatically becomes the End-of-Life input. For this reason, if you use a 5817CB or 5817CBXT, for something such as a wired heat detector input, you MUST strap out the loop 2 input, either with a wire jumper or a resistor, depending on which 5817 you're using, and you cannot use that input for a zone on the system.

Although the addition of life-safety support for legacy RF sensors is the big news in this firmware release, it is by no means the only news. This revision adds the ability to enable or disable on-screen panic alarms. It also adds the ability to program scenes via Total Connect 2.0 that pertain to alarm panel arming and disarming events only. Even if the panel itself doesn't have a PROWIFIZW module installed (Smart Home monitoring plan is still required). Prior to this release, if you had no intention of using Z-Wave devices, but you still wanted to program your system to arm or disarm based on a schedule, you couldn't do so unless you installed a Z-Wave controller in the panel.

Below, we'll list all the added or updated features with an explanation of each:

  • Zone Response Type Enhancement: The Device Type "Other" now offers the option to enable Chime. The PROSIXC2W now supports 24-Hour panic response types including 24-hour Silent, 24-Hour Audible, 24-Hour Medical, & 24-Hour Auxiliary. All Device and Response Types are now available when enrolling wireless zones using the PROTAKEOVER module.
  • LCD Keypad (PROSIXLCDKP) Enhancement: Now, when a Duress Code is entered at the wireless LCD keypad, only the 4-digit code is required. Previously, users would have to enter the 4-digit code + OFF [1].
  • Quiet Time Feature Added: The PROWLTOUCH Keypad now participates in Quiet Time (10:00 pm - 8:00 am). This means that non-emergency Trouble conditions, and Low Battery troubles will not sound the keypad during this time, though they will display. Included in this list are Communicator Trouble, System Low Battery, RF Transmitter Low Battery, RF Jam Trouble, AC Loss, and PROWLTOUCH Supervision Trouble. Sensor Tamper, and RF Supervision will sound. At 8:00 am, if the non-emergency trouble condition still exists, it will sound. This feature is automatic. It cannot be disabled, and the times cannot currently be changed, though that may change in future revisions.
  • Additional PROWLTOUCH Enhancements: While in backlight timeout, if the keypad reconnects to WIFI for any reason, the keypad will not illuminate. Keypad supervision is now defaulted as "Disabled". If a system has PROWLTOUCH keypad supervision enabled, updating to this version will NOT disable it. The Wireless Touchscreen keypad can now only be enrolled when the main panel is not in program mode. This prevents conflicts with the PROSIXLCD which MUST be added through panel programming. An issue has been corrected where, if the keypad locked up, the battery had to be removed and re-installed in order to reset the keypad. The Indoor MotionViewer (PROINDMV) clips can now be played back on the PROWLTOUCH as well as on the main panel.
  • End-user Can Push User Codes to Z-Wave Locks From TC2: Whew, that was a mouthful! Any Total Connect 2.0 Admin user can now create a user code and send it to a Z-Wave lock via either the Mobile App, or the Website. They have the option to both Push the User to the Lock, and allow the Lock Disarm by that User to automatically Disarm the system.

  • Improved TC2 Behavior During a Z-Wave Lock Jam: Previously, when a lock jam condition was displayed, the only option available was to physically go to the lock and toggle the lock position. Total Connect 2.0 now gives you the option to attempt to Lock or Unlock through the app or website.
  • Z-Wave Lock User Code Sync Improvement: In the past, setting the panel user code to match the Yale lock user code would cause issues. This is still not recommended, but the behavior should be improved.
  • Security Scenes Available in TC2 Without PROWIFIZW: There is no longer a hardware requirement that the panel have the Z-Wave Controller installed in order to create TC2 Scenes pertaining to security panel-only scenes. Currently, the security system scheduling is only available for Partition 1, and a plan that includes automation (Smart Home) is still required.
  • Improved Skybell and TC2 Syncing: Some doorbell cameras were having issues syncing with TC2 after the previous firmware update. Those issues should be resolved.
  • Improved PROSIX RF Signal Level Indication: The system now refreshes signal level for PROSIX devices immediately upon entering walk-test mode.
  • Improved TC2 Camera List Sync: In the past, it was sometimes necessary to Sync the panel twice to get an accurate camera list. This has been improved.
  • Partition Master User Enhancements: A Partition Master User can now only see event logs for the partition(s) they are authorized for.
  • Language Corrections: Improvements in translations for both French and Spanish.
  • Cyber Security Updates: Ongoing Cyber Security maintenance, as well as other bug fixes.

This firmware update can currently only be installed via WIFI. Any account communicating via cellular only will need to be connected to a mobile hotspot or other "WIFI" option before it can be updated. The size of this update is approximately 8MB.

This is a huge update with a lot of feature additions and some user-recommended improvements. Leave a comment below and let us know what you think about the ProSeries panel and the 3.5 update. As always, we look forward to hearing from you!

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When it comes to alarm panels behaving as Z-Wave Controllers, it should be easy to determine if a device is compatible or not. However, we've found that in some cases, not all Z-Wave devices are equal. Z-Wave locks by Schlage have been known to have compatibility issues with certain panels.

Alarm Grid has often stated in our documentation that we prefer that our customers use the Yale or Kwikset Z-Wave locks. We've seen issues with Schlage locks over the years and we haven't really gotten satisfactory answers as to why. We've had customers tell us that they've worked with Schlage, and we have worked with Resideo and Honeywell Home. Sometimes they will work, but other times the customer winds up changing to a different lock manufacturer, or just not using the locks with their panel.

When you look at the most current Lyric Z-Wave Compatibility Chart, which is dated 05/19, and is an official document produced by Honeywell Home, it shows that Schlage Z-Wave locks are compatible. This information is based on engineering and quality assurance testing. But testing and daily use are two different things. Engineers can never think up every scenario to test, no matter how hard they may try. So, once a customer attempts to use the products together in their own home or business, some unforeseen factors may arise and cause issues.

We recently had a customer attempting to use a Schlage Z-Wave lock with a Lyric Security System. When the lock is paired with the panel, the batteries drain very quickly, within one to two weeks. When the lock is used as a stand-alone device, the batteries appear to have a normal life. So, we asked Resideo Technical Support for their input. They suggested that the Schlage locks not be used with the Lyric, ProSeries, or Tuxedo products at this time. There is some conflicting information, certain locks may work with the ProSeries panels while others do not, but it may be best to avoid Schlage locks with these panels for now unless you can wait to use the panel and lock together until the issues are resolved.

The Lynx Series panels appear to support the Schlage locks when the L5100-ZWAVE is employed, but certain conditions must be met. The lock and the panel must be within 12 inches of one another during the pairing process, and must remain at this distance for a full two (2) minutes before either is moved. This allows the full pairing process to be completed. Also, the handing process must be completed immediately following pairing. Resideo engineers are working with Schlage to resolve any issues with those panels that have them, and they hope to have a resolution some time soon, possibly in early 2022.

If you have any thoughts about Schlage Z-Wave locks and their use with any of the Resideo or Honeywell Home alarm systems, drop a comment in the area below and lets get a conversation started. We offer feedback directly to all our vendors on behalf of our customers. We're honored to be your voice.

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Alarm Grid has obtained an extremely limited supply of the brand new Resideo IPCAM-WOC2 WIFI, outdoor, 1080p camera, compatible with Total Connect 2.0. After the announcement in March, 2021 that the IPCAM-WOC1 was discontinued, Resideo and Honeywell Home were left with no outdoor camera option.

Our blog in March announced that the Honeywell IPCAM-WOC1 would be discontinued. At the time, we didn't know why the camera was being discontinued. There wasn't a lot of information available then about why it was discontinued, or whether there would ever be a replacement. With Alarm.com releasing new variations of their cameras at a fast and furious pace, we were left to wonder what Resideo was thinking.

In July, 2021, we passed on to our readers that either the IPCAM-WOC1 (also sometimes referred to as the Lyric OC1) would make a return, or if not a return, that it would possibly be replaced with something very similar. It came to light that the reason the outdoor camera had been discontinued in the first place was that certain components involved in its production were no longer being produced.

Resideo was unable to source those same components elsewhere, so they are preparing to release the IPCAM-WOC2. This camera is technically not even released yet, so we don't have official documentation, with the exception of a Quick Install Guide, which frankly, contains several errors. For starters, we know for a fact that the image of the camera and its components used in the guide is incorrect. This document, much like the camera itself, will soon be receiving a face lift.

Some of the things that we know are updated in the IPCAM-WOC2, as compared to the IPCAM-WOC1 are: The Bluetooth Antenna is internal on the IPCAM-WOC2. It was external (part of the big wiring bundle) on the IPCAM-WOC1. The WOC2 will support Audio Analytics, with intelligent sound detection. The WOC1 did not support audio. The IPCAM-WOC2 comes with a 16 GB MicroSD card pre-installed, the IPCAM-WOC1 came with a 8 GB card. These are just a few things that we know about, when the full specs are released, we will update our product description with the full gamut of features and specifications.

If you've been waiting to get your hands on an outdoor 1080p camera that's compatible with Total Connect 2.0, now is your chance to pick one up. Given all the supply chain issues revolving around the global chip shortage, this is one of a handful of products that we know is currently in stock. But you had better hurry, because supplies are extremely limited. Once the units we have in stock are gone, we will likely have to wait for the full product release before we can offer any more.

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Resideo Technologies recently released a technical notification (TN #69) outlining an issue with the CELL-ANT3DB External Antenna kits. It seems that for some time, these kits have included an incorrect mounting bracket. Without the correct mounting bracket, proper mounting is not possible.

Update provided by Resideo!

The Resideo CELL-ANT3DB External Antenna kit is an outdoor rated antenna kit that supports a number of different cellular frequency bands. In addition to simply moving the antenna from the mounting location of the radio to a location outside, the CELL-ANT3DB also provides up to 3dB of signal gain to improve cellular reception for the AlarmNet communicator.

To resolve this issue, Resideo has released the technical notice listed here. All current stock has been called back and reworked to have the incorrect bracket replaced with the correct one. If you are purchasing a new CELL-ANT3DB, you can check the barcode sticker on the box. If there is a Green Dot on this sticker, the product has been through the rework process and has the correct bracket.

Image showing a reworked product with the Green Dot clearly visible:


If you recently purchased a CELL-ANT3DB from Alarm Grid and you believe your product has the incorrect bracket, contact us at support@alarmgrid.com and we will verify whether your product is affected, and will arrange to have the correct bracket shipped to you if it is. The information in the technical notice is lacking a bit, so in addition we've contacted the product manager to see if we can get some more data on either date codes affected, or images that show us what the incorrect bracket looks like, as opposed to the correct bracket. We will update this post with more information when/if it becomes available.

Update September 28, 2021

We heard from Resideo today that this issue affects a very small number of units. This error occurred on only three (3) days of production. Date codes E215, E222, and E223 are the affected production days. You can see the date code in the image above. It shows E256. If you purchase a CELL-ANT3DB Kit with one of the affected date codes, and the box has the green circle sticker mentioned and shown above, then your product is good to go. If you purchase a product with date code E256 or later, whether it has a green dot or not, the product is also good. If you purchase a product with date code E215, E222, or E223, and it does not have the green dot sticker, then you need to request a replacement mounting bracket.

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Resideo's Pro Series Products, including the PROA7PLUS with Amazon Alexa built in, the PROWIFIZW, PROLTE-A, PROLTE-V and all of its other peripherals have won CEPro's BEST Award for Best Integrated Security System/Module/Device/Surveillance Cameras system. This is a big win for Resideo.

Each year, CEPro Magazine announces the winners of their BEST Awards at the CEDIA Expo. CEDIA is the Custom Electronics Design and Installation Association. It represents professionals in the home automation/smart technology industry. This is the biggest trade show geared specifically toward smart home and automation integrators.

The CEDIA Expo, owned and operated by EmeraldX, LLC. was held in Indianapolis this year beginning on September 1. The 2021 show returned to an in-person format after the 2020 show was canceled due to concerns about COVID-19. Exhibitors and attendees alike were happy to meet in person once again.

The Integrated Security System/Module/Device/Surveillance Cameras award is given in the Control and Automation Category. Some other awards in this segment were for Lighting, Lighting Controls & Accessories, which was won by the Alisse Wall Control which is offered by Lutron Electronics, Motorized Shade Controls & Accessories, which was awarded to Somfy Systems for their PoE Touch Panel Room Controller. There were a number of other categories and winners.

Resideo's Honeywell Home Pro Series Products offer a comprehensive platform to support existing legacy RF sensors using the PROTAKEOVER module (available separately or in one of our kits). With the PROTAKEOVER, a customer can replace an older alarm system that used older wireless technology without having to also replace every single sensor.

This saves both time and money, allowing the customer to concentrate on adding more automation devices, or new sensors in areas that weren't protected before. For example, by not having to replace all of the existing burglary sensors, a homeowner may be able to add smoke detectors or other life safety sensors that are tied to the alarm system where they didn't have this type of protection on the older system. The PROTAKEOVER can support wireless devices from the Honeywell or 2GIG 345 MHz lineup (one or the other, but not both), sensors from the Qolsys or Interlogix/GE 319.5 MHz lineup, and 433 MHz Bosch, or 433 MHz DSC sensors.

The PROA7PLUS comes with the PROWIFIZW already installed. This module adds support for WIFI (802.11 b/g/n 2.4 GHz only) as well as Z-Wave (908 MHz North American frequency). One of the big differences between the PROA7PLUS and the PROA7 is that the PROA7 does not have a WIFI module installed from the factory. Support for WIFI can be added using the PROWIFIZW, or if Z-Wave is not going to be used, then the PROWIFI can be installed. This modular design means that you will only pay for what you intend to use.

The modular design also means that if a component should fail, only the component needs to be replaced, rather than the entire panel. In the future, when technology changes and either WIFI or cellular technology requires an update, only the modules will have to be replaced in order to keep the panel current. If you've ever had to replace a panel with numerous security sensors, or Z-Wave automation devices, you'll know that this alone makes the Pro Series panels worth considering.

With built-in Amazon Alexa for both the PROA7PLUS panel itself, and the PROWLTOUCH Pro Wireless Touchscreen Keypad you can control the system as well as automation devices using just your voice and the Total Connect 2.0 Skill for Alexa. Some of the Alexa features supported are flash briefings, weather, time, add to calendar, create shopping lists, answer general questions, and more. Some features that are not supported are the ability to read books aloud (Audible) and the ability to place calls or Drop-in to another Alexa device.

Tell us what you think of the Resideo and Honeywell Home Pro Series Panels. Do you think these new panels are worthy of accolades? Have you had an experience with one of these systems that you'd like to tell us about? Leave a comment below, we'd love to hear what you think.


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Update April 2022: Per Resideo, though this feature seems to be working again, it is not officially fixed until we receive a new Technical Bulletin from them saying that it is. For now, if your keypad is not displaying the weather, refresh the weather on the forecast page. Do this by pressing the refresh button in the lower-left corner of the forecast screen.

Update December 2021: This issue has been resolved and the weather feature is now working as expected again.

For some time customers have been reporting issues with the weather feature on the TUXWIFI products from Resideo. Either the weather is blank, or it doesn't update properly. This week, Resideo released a technical bulletin advising that the TUXWIFI product line no longer supports weather.

Alarm Grid first reported on this issue in a blog back in April of this year. At that time, there was some hope that the issue would be resolved, but it appears that is not the case. The older Tuxedo Touch line, the TUXWIFIW the TUXWIFIS, and the VAM no longer support the weather feature or the Sunrise/Sunset programming feature as of October 31, 2021. Any scenes that were previously created using Sunrise or Sunset as a triggering event will no longer work. According to the notice, the issue has to do with the weather information provider that was originally used.

It should also be noted that these products have been discontinued by Resideo as of July 2020. That means that once stock of these items is depleted, they will no longer be available for sale. Customers interested in a new Tuxedo keypad should look to the Honeywell Home Tuxedo or the Resideo Tuxedo instead. The only difference between these two products is the branding on the front. The new, redesigned Tuxedo will continue to support the Weather Feature, including the Sunrise and Sunset scheduling option.

We know this is probably not the news those of you with one of these keypads, and who uses these features, wanted to hear. You can read the full technical notice from Resideo here. Tell us what you think in a comment below. One good thing is that pricing is much more reasonable on the newer Honeywell Home Tuxedo, than it was on the original TUXWIFI. So replacing an older model with a newer version won't be as painful as it would otherwise have been.

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Today, Resideo and Honeywell Home released Technical Notification #63. This bulletin describes a compatibility issue between some 6160RF keypads and the 5800WAVE and/or 5800RL. Keypad Date Codes D147 - E049 may be affected. Customers with the issue can return the keypad for a replacement.

The 6160RF is one of our most recommended products for those using a VISTA system. It solves two potential problems by providing both a programming (Alpha-Numeric) keypad, and a high-capacity transceiver. High-capacity means that as a receiver it can support as many wireless zones as the panel allows. Depending on the panel, this equates to as many as 249 wireless zones. As a transceiver, it can support all bi-directional 5800 Series devices. It does this using a House ID protocol in most instances.

The Honeywell 5800RL and the Honeywell 5800WAVE are two devices that receive status information from the panel through a transceiver using a House ID. The 5800RL is a wireless relay module with two relays. Relay A activates following the siren output of the panel. Any activity that causes the siren to sound will also cause the relay to activate. When the siren stops sounding, either because bell timeout has been reached, or because someone has disarmed, the relay goes back to its OFF position. The 5800RL is customarily used to add a high-current siren in a location where it is impossible to wire from the desired location all the way back to the panel. Relay B on the 5800RL follows the panel's arming state. This can be used to externally show the panel's armed status using an LED.

The 5800WAVE is a wireless siren. It also follows the panel's siren output. It provides an 85 dB alarm sounder in a location where a wired siren cannot be installed for any reason. It plugs into an AC outlet, and has its own battery for backup power. The problem described in the bulletin exists with only certain 6160RF keypads. These keypads fall within a particular date code range, and have a specific firmware version.

For the affected 6160RF keypads when used with the wireless siren or relay, the 5800RL Armed Status Relay (Relay B) may not provide the proper status. It may show Armed when the system is actually Disarmed, or vice versa. The 5800WAVE siren may also behave improperly, with the siren either continuing to sound when it should shut off or not sounding when it should. Remember, the issue is not with the 5800RL or the 5800WAVE, but with the 6160RF keypad.

To determine if you have a 6160RF keypad that is affected by this issue you need to check two (2) things. The date code of the 6160RF, and its firmware version. To check the date code you must open the keypad. Press in the two (2) locking tabs on the bottom edge of the keypad, then pull the front toward you. The Date Code should be either printed on the circuit board in black ink, or may be on a small white sticker on the board. It will be a letter followed by a 3-digit number. With the letter indicating the year of manufacture, and the number indicating the day of that year. The Date Codes to look for are: D147 - E049. This equates to May 26, 2020 through February 18, 2021. This is a date code range, so if your date code shows D226, then it is within the range. If it shows E037, it is within the range. If it shows D025 or E059, that is not within the affected range.

If you are using a 5800RL and/or a 5800WAVE with a 6160RF, and you are having issues like those described above, and you confirm that you have a keypad within the affected date code range, then you need to confirm the firmware version. Only keypads that fit the date code criteria and have Firmware Version 1.06 are affected by this particular issue. If you are having issues but with different products or with the same products within a different date code range, then you should troubleshoot with your alarm dealer or with Resideo technical support as a separate, unique issue.

However, if you need to confirm the firmware version of your 6160RF keypad, power down and back up. You can either power down the entire system (preferred), or just the keypad. In order to power down the keypad, you would need to remove the power wires at the keypad. To remove the wires at the keypad, you must remove the front as described above. Once the keypad has been taken apart, unscrew the red wire and remove it from the terminal. It is very important that the only thing this wire touches is the terminal you remove it from. Touching anything else with this wire could cause damage as it is a "live" wire. If you choose to power down the entire panel, you may need one person to perform the power cycle while the other person watches the 6160RF, depending on how far the keypad is from the transformer. Upon powering up, the keypad will display its version information. If it displays KeyPad Ver. 1.06, and all the other criteria above have also been met, then the keypad should be replaced.


If any of the criteria mentioned above are not met, if you aren't using a 5800WAVE and/or 5800RL, for example. If your keypad doesn't fall within the date code range, or if it does fall within the date code range, but the keypad firmware version is NOT version 1.06, then you do not need to replace the 6160RF. Only 6160RF devices that meet all of the above criteria should be replaced. In all other ways, the 6160RF keypad should behave as expected. If you would like to read the full Technical Notification, click here.

If you purchased a 6160RF from Alarm Grid and you are affected by this compatibility issue, please reach out to us by emailing support@alarmgrid.com. We will be happy to arrange a warranty replacement of your product once we confirm that the criteria are met. Remember that our support hours are Monday - Friday from 9 am - 8 pm Eastern Time.

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