Hi DIYers! One of the best services we offer is video surveillance. This feature lets the user view the live feed for compatible security cameras that are installed throughout the property. Video surveillance truly represents an outstanding addition to nearly any alarm monitoring setup.
With our video cameras, you can get a live look at your property from anywhere at any time. All you have to do is pull up Alarm.com or Total Connect 2.0 on your smartphone, login to your account, and navigate to the video section to view the camera feed. This is super convenient for checking to make sure that everything is alright inside your home or business when you receive an unexpected notification. Both Alarm.com Security Cameras and Honeywell Total Connect 2.0 Security Cameras are available.
One of the most important factors for us when providing you with video surveillance services is making sure that only you can view your security cameras. The video cameras we support are encrypted, and they only communicate across protected servers. There is no way for anyone other than the customer and those who are granted special permission to view the camera. This includes both the live video feed and any still images that are produced.
Many of our customers will be happy to know that there is no way for Alarm Grid technicians, employees or management to view your cameras. Both Alarm.com and Total Connect 2.0 maintain these conditions for the privacy of their users, and we would not have it any other way. If we ever need to access your account, we will only be able to load a "read-only" version, and any video device on your account will not be accessible. An example from Alarm.com can be seen in the picture below:
There may occasionally be situations where we need to access the customer's devices and settings for troubleshooting purposes. Even then, we still need the customer's permission to access this information. We can do this by requesting access, which the customer would then have to approve via email. If we obtain access in this manner, then it would still only be temporary for a set amount of minutes. After that, the customer would have to approve of us accessing their video devices.
Both Alarm.com and AlarmNet operate extremely secure severs, and their cameras utilize encrypted communication signals. Outsiders will have no way of accessing the video, and the user can have proper peace of mind in knowing that their privacy is always maintained. Alarm Grid takes the privacy of its customers very seriously, and we choose to work with Alarm.com and AlarmNet because of the high protection standards they maintain. We work very hard to ensure the security of all our customers whenever they receive video surveillance services from us.
In order to receive video surveillance, you must sign-up for one of our Platinum Level Monitoring Plans. These plans include all of the same great features of our lower level monitoring plans, along with support for video recording devices. However, there is an exception for the SkyBell DoorBell Cameras. These devices can be used with any existing monitoring plan, without having to upgrade to Platinum. The SkyBell Cameras provide an easy and efficient way to monitor the home's entryway and quickly see who is at the door.
If you have any questions about how we protect the privacy of our customers, or if you would like to learn more about our monitoring services, please reach out to us. You may email us any time at email@example.com, or you may call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to working with you!