Service Announcements Posts

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Alarm Grid is excited to announce that we are making several new features available for monitored customers with access to Alarm.com for central station service. These include an In-App Panic, Alarm Cancel/Verify buttons, Subscriber ON/OFF Testing, and Zone Syncing with the central station.


The new features will be available to any Alarm Grid monitored customer with central station service whose monitoring plan includes access to the Alarm.com platform. In order to use most of these features, you will need to download the Alarm.com Mobile App, which is available for free from the Google Play Store and the Apple App Store. This app is great for operating your Alarm.com Security System from virtually anywhere.

By making these features available, we are hoping to improve accessibility and make it easier to control your system and communicate with the central station using the Alarm.com Mobile App. These features will be complementary as part of your Alarm Grid monitoring plan, and they will not result in any changes to your current monthly bill. Our team plans to automatically enable the features for all of Alarm.com customers with central station service.

We have been working very closely with our central station partner Criticom Monitoring Services (CMS) in recent weeks to get the features ready for our customers. As always, CMS has been excellent to work with, and we are confident that we will be able to make a seamless transition for the rollout. We expect to have the features implemented and ready for use sometime during the first week of October.


Let's now take a look at the new Alarm.com features and how you can use them to get the very most out of your security system.


In-App Panic Function

The Alarm.com In-App Panic Function will allow you to send a distress signal to the central station in the event of an emergency. By opening up the Alarm.com Mobile App, you will be able to trigger a Panic and let the central station know that you need help right away. The type of Panic(s) functions that are available will depend on the alarm panel you are using. These can include Audible Police, Silent Police, Fire, and Auxiliary Panics.

When using this feature, Panic Functions are classified as either Silent or Audible. This is based on the panel you are using. An Audible Panic will also be sent to the alarm panel so that a warning message can be displayed on the screen and any programmed sounders and sirens can be activated. Conversely, Silent Panic will result in no message being displayed on the panel, and the system will not produce any sounds.

The table below shows the different types of Panic functions and whether they are Silent or Audible for various Alarm.com Systems. Note how some panels will support both Silent and Audible options for a Police Panic. You will be able to choose the type of Panic to trigger within the Alarm.com App. Remember that Panic availability is determined by the panel you are using and is independent of panel programming. Alarm.com Panels without any true Panic button capabilities will only have a Silent Police Panic available.

Alarm Panel
Police Panic
Fire Panic
Auxiliary Panic
Interlogix Simon XT, XTi, XTi-5
Silent Silent Silent
Interlogix Concord
Silent Silent Silent
Interlogix NetworX
Silent Silent Silent
2GIG GC2 & 2GIG GC2e (FW 1.17.0.1+) Silent & Audible Silent Silent
2GIG GC3 & 2GIG GC3e
Silent Silent Silent
Qolsys IQ Panel & DSC Touch (FW 1.6.3+) Silent & Audible Audible Audible
Qolsys IQ Panel 2 & Qolsys IQ Panel 2 Plus
Silent & Audible Audible Audible
DSC Impassa
Silent Silent Silent
DSC PowerSeries NEO (Not in UL-Mode) Silent Silent Silent
DSC Iotega
Silent Silent Silent
DSC PowerSeries (Using SEM) Silent Silent Silent
Honeywell VISTA (Using SEM)
Silent Silent Silent

To use an Alarm.com In-App Panic, open the Alarm.com App, and expand the Panic option found within the Security System card. This option will have orange text and an exclamation mark (!) inside of a triangle icon. You can then press and hold the desired Panic function button for three (3) full seconds to trigger the Panic. Once triggered, you will have a three (3) second countdown during which you can cancel the Panic signal. After this time has elapsed, the notification will be sent to the central station right away so that help can arrive as soon as possible. Keep in mind that help will be sent to the location of the security system when the In-App Panic function is used.

Cancel & Verify Alarm Buttons

The Alarm.com Cancel Alarm and Verify Alarm buttons are designed to promote a more streamlined process when communicating with the central station during an alarm event. Not only can the Cancel/Verify feature help ensure a quicker response during an emergency, it can also help prevent false alarms and unnecessary dispatch in situations where no help is needed. The feature is optional, and a central station operator will still respond to an alarm normally if no input is made. But it can be very helpful when used properly.

In order for the buttons to be appear, two (2) conditions must be met. The first condition is that a programmed zone on the system has indicated an alarm condition. The second condition is that Alarm.com has received the alarm signal from the panel. Once both events have occurred, the green Cancel Alarm and the red Verify Alarm buttons will both appear at the top of the Alarm.com Mobile App. The buttons will only appear if the user is logged into an Alarm.com profile with Master-Level authority. You will know to check the app because of the text, email, and/or push notification you received about the alarm, based on your notification settings.

You have two (2) minutes to activate either the Cancel Alarm or Verify Alarm function after the buttons have appeared. The two minute timer comes from an estimate of how long it normally takes a central station operator to receive an incoming alarm, process it, and request emergency dispatch to the location. Remember that this is only an estimate. In some cases, a fast-acting central station operator might be able to perform pre-dispatch phone calls and request help before this time period has expired.

Activating the Cancel Alarm or Verify Alarm function is very simple. Just press and hold the corresponding button for thee (3) full seconds. The green Cancel Alarm button is on the left, and it informs the central station that the alarm occurred by accident and to not send any help. The red Verify Alarm button is on the right, and it tells that central station that the alarm is legitimate and to request dispatch immediately. Make sure you are very careful when using this feature to avoid making the wrong input.

Keep in mind that the central station and/or the local authorities might still call you to check in, even after receiving a Cancel or Verify message. The feature is simply used to quickly and efficiently transmit a signal to the central station to let the operator know what action they should take. It is also important to note that if multiple users from different logins try to make a selection, then only the first selection to go through successfully will be seen. Any other user who attempts to make a selection will get a message stating that another Master user has already responded.

Note: Alarm Grid's Central Station Partner Criticom Monitoring Services (CMS) will not process Alarm.com In-App Cancel Commands for Fire and Medical Alarms. CMS will follow the usual operating procedure for the account, even if an In-App Cancel Command is sent for a Fire or Medical Alarm Event.


Subscriber ON/OFF Test

The Subscriber ON/OFF Test feature allows a user to conveniently place their system on Test Mode with the central station through the Alarm.com Mobile App. When the system is in Test Mode, a central station operator will know to not request emergency dispatch to the location in the event of any incoming alarms. By using the Subscriber ON/OFF Test feature, your system will be placed on Test Mode for a set duration of time (1, 2, 4, or 8 Hours). Once you are finished, you can manually end the test or just wait for the timer to expire.

This false alarm prevention method serves as an alternative to calling the central station directly or using the MyAlarms.com feature to put your system on Test Mode. It is very important to always put your system on Test Mode prior to performing any action that may trigger any signal on your system that may normally result in an emergency dispatch . This includes testing any life-safety sensor, such as a smoke detector or carbon monoxide sensor, or testing the panic function on a key fob.

When you activate Test Mode using the Alarm.com App, a signal will be logged to the central station that will inform operators that the system is on Test. If an alarm occurs on your system, then an operator will still see the alarm. But they will also see the notification stating that your system is in Test Mode, and they will know not to contact you or request dispatch. Once the time period you have specified expires, or the mode is exited manually, then the Test Mode notification will disappear, and the central station operators will know to respond to any incoming system alarms in the usual manner.

In order to access this feature, open the Alarm.com Mobile App, and login to your account. Click the Menu Icon (three horizontal bars), and then select Monitoring Settings. Choose the option System Test Mode. You will be able to choose a Test Mode duration of 1, 2, 4, or 8 Hours. Your selection will be indicated with a checkmark. You can then press the blue Start Test Mode button to begin. A grey Stop Test Mode button will then appear if you want to exit Test Mode before the duration expires.


Zone Sync Function

Okay, this last feature is more for us than it is for you. But we still wanted to let you know about the Zone Sync function, as it changes the way that we will set up your Alarm.com Security System with the central monitoring station. Basically, it allows the Alarm.com servers to handle the process of transferring the zone description and other information from the security system to the central station during account creation and/or whenever the system's zones are updated. This information includes zone numbers and names that you have provided for zones on your Alarm.com account.

Traditionally, the process of transferring information from a security system to the Alarm.com servers had to be completed manually by a monitoring company. And really, that is still the case. The only difference now is that we can have Alarm.com automatically update the central station with the zones and their respective names, rather than having to type or write them out ourselves. An end user is still encouraged to contact us whenever they update any of the zones on their system so that a Zone Sync can be performed and we can be sure the new or edited zones get the proper dispatch instructions. We advise using the email mentioned at the end of this post for this purpose.


Get Started With Alarm.com

As we mentioned earlier, we plan to enable these features for all our Alarm.com customers with central station service sometime during the first week of October. These features will be enabled automatically, and no action is needed on your part if you are monitored with Alarm Grid for access to Alarm.com. You do have the option to opt out of any of these features if you want, but there is very little reason to do so. Remember, these new features are all complementary, and they will not increase your existing monthly bill.

If you are not yet monitored, and you are looking to start service with Alarm.com, then we are happy to help you get started. Your new service will include access to these new features. Any new customer wanting to start service, as well as any existing customer wanting to opt out of one or more of these features, should email us at support@alarmgrid.com. We will check your email during our regular business hours of 9am to 8pm ET M-F and reply back as soon as we can. We look forward to hearing from you and helping you use Alarm.com!

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Kentucky will soon become home to the latest Alarm Grid office, as we have been diligently assembling a team of expert alarm technicians in the area. Our new hires need a place to work, and a new satellite office will soon be on the way. This is a big step in enhancing our support team.

Alarm grid inside security stickers

Alarm Grid certainly tackled the pandemic without missing a beat. It seems that with more downtime, many people finally got around to setting up their own security systems. And with the growing demand and increased business, we had to make some new hires.Since our latest team members are all located in the state of Kentucky, we decided it was time to open an office there. We are thrilled to say that our new satellite office is set to open in October.

Our team has been working with an outstanding group of dedicated and experienced alarm technicians in Kentucky over the past couple of months. We have been developing and molding their skill sets to fit the needs of our growing company. Our new team members have really hit the ground running, as they have already begun to assist us in our regular support duties. We are ecstatic to have these new hires as members of the Alarm Grid team.

Right now, our new Kentucky hires are working in a temporary office, as they are learning everything they need to know to take on a full range of support duties. The permanent office is scheduled to open in October, and we are sure our new team members will be thrilled to finally get comfortable and situated. This has been a huge undertaking for us, and we're very pleased to finally have some results to show from all our hard work.

Not much is changing with the Alarm Grid South Florida Headquarters. Our Florida offices will continue to remain as the home for our Sales/Planner Team, our Content Team, and our Executive Team. Support and Activations will be split between Florida and Kentucky. If you haven't called-in to Alarm Grid support recently, you may notice some friendly new voices on the line. Whether you get a technician in Florida or Kentucky, you can rest assured that you will be receiving the very best customer support and service every step of the way.

Alarm Grid sends a special thank you to our new hires for working hard to get up to speed. We also thank our existing staff for their great job in training the new team members. And most of all, we thank our monitored customers for their continued support. We are proud to have all our monitored customers as members of the Alarm Grid family. If you are interested in Alarm Grid monitoring, please email us at support@alarmgrid.com. Our business hours for responding to emails are 9am to 8pm ET M-F. Also check out this guide to learn more about the monitoring plans we offer. We look forward to hearing from you soon!

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Alarm Grid is closed today, Monday September 7th in observance of Labor Day. During this time, we will not be answering phones, and we will not be checking any emails. Please keep that in mind when contacting us for support or assistance. Our team will resume their usual duties on Tuesday.

Alarm grid inside security stickers

If you need to contact us during this time, please email us at support@alarmgrid.com, and we will do our best to provide a response on Tuesday. If you need to put your system on test mode, then please call us at (888) 818-7728 and choose option [9], or use the convenient MyAlarms.com feature. We hope you have a fun and safe Labor Day, and we look forward to hearing from you on Tuesday.

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We have learned that Alarm.com is planning to release new updates for their Android and iOS mobile apps. The new updates will make it easier to access your Alarm.com Video Doorbell Camera from your phone. General stability fixes and improvements will also be included in the updates.


The new Alarm.com Mobile App versions are Android Version 4.14.2 and iOS Version 4.15. These new versions include doorbell camera support to the Home Screen Quick Actions Option. This option is configurable through the App Settings Menu. When properly configured, you will be able to access the live feed for your video doorbell with a single, long press of the Alarm.com App icon.

As we have learned from prior experiences, Alarm.com usually has a bit of a delay between announcing their new app updates and them actually being available in the Google Play Store and the Apple App Store. Don't fret if you don't see them right away. In fact, we don't expect them to appear until the start of September at the earliest. Our best estimate is that they will be made available in the first or second week of September, but it really depends on how quickly Alarm.com gets the bell rolling.

All Alarm.com users are encouraged to download the latest versions when available, as they should also include general stability fixes and improvements to provide a better user experience overall. Keep an eye out for them in the next couple of weeks. If you have any questions about the Alarm.com Mobile App, or if you are interested in starting monitoring service for access to Alarm.com, reach out to us by emailing support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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While checking out Firmware Version 2.5.3 for the Qolsys IQ Panel 2 Plus, we came across the Smart Energy Optimizer feature, and we figured we'd take a closer look. From what we can tell, this feature looks to be a nice way to set up automation rules for lighting devices right from the IQ2.



As you can see from the above picture, the option is found conveniently within the Settings Menu for the system. Simply click on the small grey bar at the top of the screen, and then choose Settings. You should see the Smart Energy Optimizer option with the Tree icon in the bottom-left corner. In order to enter this menu, you must have at least one compatible Z-Wave device enrolled with the system. If you try to enter the menu without a Z-Wave device being enrolled, then you will not gain access.

Once you are in the menu, you can set compatible lights to turn ON/OFF or to DIM to a set level during peak hours that you can set on the panel. You can set both the month and the hour of the day when "peak" consumption goes into effect for energy savings. You can also choose whether the automatic adjustments will only be applied to weekends (Saturday and Sunday). It's all customizable. We're sure Qolsys is going to continue developing this feature.


Based on the settings we have shown above, our light is set to automatically DIM to a 52% level between the months of June to September, during the hours of 2pm to 5pm, with the weekends set as the peak. Of course, you can set your compatible light or dimmer switch however you want. The time setting is expressed in 24-hour "military time", so keep that in mind when setting your values. For our testing, we used the Qolsys IQ Dimmer. The dimmer level bar is a bit flimsy and difficult to adjust, so we're hoping Qolsys makes it a bit easier to control in a future update. But for now, 52% is close enough to half-level that we're happy.

We're still exploring the feature, so we'll let you know if we find out anything else. For now though, it looks like a nifty little way that you can automate your smart lights directly from your Qolsys IQ Panel 2 Plus System! If you have any questions about the feature, or if you want to learn more about alarm monitoring, send an email to support@alarmgrid.com. We're here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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After much anticipation Firmware Version 2.5.3 for the Qolsys IQ Panel 2 Plus is now available! This update brings support for the PowerG Wired to Wireless Converter, as well as some other new features. Everyone with an IQ Panel 2 is encouraged to download the update as soon as possible.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

Support for the DSC PG9WLSHW8 PowerG Wired to Wireless Converter is the biggest new addition for Firmware Version 2.5.3. We covered the PowerG Wired to Wireless Converter extensively in a post last month. But just as a quick recap, the device allows to you to connect hardwired sensors so that they can communicate with the IQ Panel 2 Plus wirelessly across the PowerG protocol. This is an excellent way to upgrade from an older hardwired system, as it can prevent you from having to purchase entirely new wireless sensors.

The PG9WLSHW8 also includes all the benefits of PowerG. This includes a wireless range of up to 2,000 feet away from the IQ2+ in an open air environment, military grade 128-bit AES encryption, and Frequency Hopping Spread Spectrum (FHSS) technology for added protection. Up to eight (8) hardwired zones are built into a single converter, and you can use up to two (2) of the PG9WLSHW8 units per IQ2+ System. The unit even offers support for 2-wire or 4-wire smoke detectors, plus a 700mA supervised output for adding a wired siren.


Of course, IQ Panel 2 Firmware Version 2.5.3 includes a huge bundle of other new features and functions. Even if you don't plan on adding a DSC PG9WLSHW8 unit, there are still many other reasons to receive the upgrade. We'll touch on all the other new additions below.

The IQ2 system now has Panel Ambient Noise Detector settings to adjust noise threshold and duration. Qolsys added this feature with MDU settings where noise complaints are a concern. The feature can be used in-place of the panel's built-in glass break sensor. Alarm.com is planning to add back-end support for this feature sometime in the future.

Alarm.com commercial customers will be able to take advantage of their Smarter Business Temperature Monitoring (SBTM) service plan, which is used in conjunction with the DSC PG9905 PowerG Temperature Sensor. The SBTM service plan allows for 24/7 monitoring, real-time alerts, and historical temperature reporting. It is designed with businesses like restaurants, grocery stores, and pharmacies in mind. Alarm Grid customers with Alarm.com commercial accounts can contact us for more information. In addition, the IQ2+ can now display a trouble condition when an external probe is disconnected from the DSC PG9905.


If you use Alarm.com for solar energy monitoring, then you will be pleased to know that IQ Panel 2 Firmware Version 2.5.3 offers the ability to provide information from your solar inverter right on your security panel! Solar inverter units from SolarEdge and Enphase are supported. Please see this prior blog post for more info about Alarm.com Solar Monitoring.

Thinking ahead, Qolsys has made Firmware Version 2.5.3 compatible with future Z-Wave 700-Series daughter cards. The 700-Series of Z-Wave will represent the successor to Z-Wave Plus, also known as the Z-Wave 500-Series. Like all new iterations of Z-Wave technology, the 700-Series will allow for extended range and battery life when used with a compatible Z-Wave controller or hub. We hope to see 700-Series Z-Wave devices enter the market sometime in the not-so-distant future. Qolsys also made improvements to the IQ2 Z-Wave Diagnostics Map when using the Z-Wave 6.81 SDK to include RSSI values, as well as the ability to move automation device on the Diagnostics Map.

Some new 500-Series Z-Wave Plus devices are now supported by the IQ Panel 2. Most notably, these include Z-Wave switches from Eaton. Newly supported models include the RF9601, RF9617, RF9640-N, and RF9642-Z. It's good to see Qolsys increasing their support of compatible Z-Wave devices, and we have heard particularly nice things about the Z-Wave switches from Eaton and Cooper.

You can now disarm from the main IQ Panel 2 during the Exit Delay if the arming session was initiated from an IQ Remote, PowerG Keypad, or key fob device. Qolsys also added three (3) new Sensor Groups for keypads, key fobs, and panic switches. These new Sensor Groups include (3) Mobile Silent, (5) Fixed Silent Auxiliary, and (7) Mobile Silent Auxiliary. These new Sensor Group options should add some more versatility for these devices. And as for the Qolsys IQ Remote Keypad, it now has the ability to pair with IP routers using the Protected Management Frame (PMF) protocol.

Qolsys iq remote ag iq panel 2 remote touchscreen keypad

There are some new changes to the Easy Install Wizard that loads upon booting up the system for the first time. A new drop-down option will allow you to select one of (13) languages for the setup wizard. There is also a new page in the wizard with QR links for you to scan using the camera on your Android or iOS phone to quickly download the Alarm.com Mobile App. Also added to the Easy Install Wizard are new help screens that provide more information on how to pair and test door and window contacts and motion detection sensors.

Some general improvements to the system's PowerG firmware have also been bundled with Firmware Update 2.5.3. The PowerG Modem Firmware is now Version 2.38. There is now support for Fire Trouble and Dirty Detector Trouble on the IQ2 and ADC when DSC PG9936 PowerG Smoke Detectors are used. Proximity tag support is now supported with the Visonic PowerG Wireless Keypads (models KP141 and KP241). And the Alarm.com back end can now show the "Not Networked" status for PowerG Sensors in the Event History. This occurs when a PowerG device is enrolled with the panel, but then fails to complete the network association and goes into RF sensor failure.

There are also some changes affecting certain PowerG Door and Window Contact Sensors. For the DSC PG9309 and DSC PG9312, both the reed switch and the auxiliary input can be disabled during disarm. The same also applies to the auxiliary input on the DSC PG9945. The purpose of this is to extend the battery life on high traffic doors. Additionally, the PG9945 and PG9309 can be learned-in with the IQ2+ twice. One zone will be for the sensor's internal reed switch, which the other will be used with the auxiliary input.

Dsc pg9945 powerg 915mhz wireless door slash window contact


Other miscellaneous features have been added as well. LiveAnswer is now supported on the IQ2 for security cameras with non-standard aspect ratio streaming. New languages of German, Danish, Portuguese, Hungarian, and Romanian have all been added to the IQ Panel 2. The IQ2 will also now provide audible and visual indication of dual-path failures when the EN Grade 2 Setting is enabled. A change to the Swinger Shutdown feature has been made so that once a sensor reaches its Swinger Shutdown limit, a subsequent sensor event will tell the IQ2 to send an event notice to Alarm.com. Lastly, various improvements to the system have been made so that the IQ2 meets the EN50131-1 Standard.

Now that we have covered all of the new features included with Firmware Version 2.5.3, we can cover the process for upgrading your IQ Panel 2. Qolsys did things a little bit different this time. In order to download 2.5.3, your IQ Panel 2 or IQ Panel 2 Plus must be running a firmware version between 2.0.1 and 2.4.2. Do not attempt to download 2.5.3 if your IQ Panel 2 is running Firmware Version 2.5.0 or 2.5.1. If your IQ2 is on one of those firmware versions, then you must upgrade in stages by upgrading to Firmware Version 2.5.2 first, and then upgrading to Version 2.5.3. More information on upgrading to 2.5.2 can be found here.

If you need to check the firmware version for your panel, click the small grey bar at the top of the screen, and choose Settings > Advanced Settings > enter Installer Code (default 1111) > About > Software. You should see the firmware version displayed. The panel in the picture below is already on 2.5.3.


Once your IQ2 is on a firmware version of 2.0.1 to 2.4.2, or is on Firmware Version 2.5.2, then you can begin upgrading the Qolsys IQ Panel 2 Firmware Version 2.5.3. To begin, make sure your panel is monitored and connected with the Alarm.com servers via WIFI. The panel should be plugged into its AC outlet, and it should not have a low-battery condition.

When ready, you can perform the update by clicking the small grey bar at the top of the screen and selecting Settings > Advanced Settings > Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.3 > OK > Upgrade Using Network. Then press OK when prompted. It will take about five (5) minutes for the update process to complete. The panel will reboot as part of the update process.

If you have any questions about the Qolsys IQ Panel 2 Plus, please reach out to us. Also remember to check out this post to learn more about our monitoring plans for gaining access to Alarm.com. The best way to contact us with questions about the IQ Panel 2 System or alarm monitoring in general is to email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm.com has announced that a firmware update will be coming for their slimline version of the SkyBell Doorbell Camera. This refers to the SkyBell ADC-VDB105 and the SkyBell ADC-VDB106 for use with Alarm.com. The update will be pushed down automatically to the devices in the coming weeks.

Alarm dot com adc vdb105 slim hd video doorbell silver

According to Alarm.com, Firmware Upgrade Version 3062 will fix an issue that caused the ADC-VDB105 and ADC-VDB106 to reboot periodically. The update also improves upon the motion detection function for these cameras. Alarm.com refers to the improved motion detection as "Motion Detection 2.0".

Any camera that has its motion sensitivity set to anything other than the default value of Medium will automatically opt into Motion Detection 2.0 upon the completion of the update. Cameras with the default motion sensitivity setting of Medium will continue using Motion Detection 1.0.

Motion Detection 2.0 offers many advantages over the previous version. The enhanced motion detection uses a fixed lower portion of the screen, and it takes object size into account. Additionally, the sensitivity slider can increase and decrease the size of the fixed detection area and the minimum object size needed to activate the camera. You can also disable PIR detection entirely by choosing "Extremely High" sensitivity.

Once the update is complete, a user will be able to switch between the old and new versions of motion detection via the Alarm.com customer website. After logging into Alarm.com, choose Video > Video Device Settings > Select Device > Video Device Info > Motion Detection.

In order to receive the automatic update, simply have your slimline ADC-VDB105 or ADC-VDB106 powered on and connected with the Alarm.com servers. Alarm.com will be pushing the upgrade down to these devices during an overnight update process. Devices that are not online to receive the upgrade can be updated manually at a later date.

Please note that this update only applies to the slimline models. The "round" ADC-VDB101 and ADC-VDB102 are not receiving an update. Also keep in mind that this is for the Alarm.com versions of the SkyBell only. This does not apply to the standard SkyBell Doorbell Cameras that are used with Total Connect 2.0 and the native SkyBell App.

If you have any questions about this upcoming update, please email us at support@alarmgrid.com. And remember to check out our monitoring page to learn more about our monitoring services. We check our email during our regular business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

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We have made a discovery regarding the compatibility for the Honeywell L5100-WIFI for LYNX Touch Systems. It turns out that L5100-WIFI units with the updated MAC prefix of B82CA0 can be used with Honeywell L5100 Systems running a firmware version of at least 5.00838, but less than 5.05000.

Honeywell l5100 wifi alarmnet lynx touch l5100 security system wifi alarm monitoring communicatorIf you aren't familiar with the Honeywell L5100-WIFI, it is an internet communicator that allows a compatible Honeywell LYNX Touch Panel to communicate with the Resideo AlarmNet Servers across an IP (internet protocol) network. The L5100-WIFI accesses the internet by connecting with a local WIFI network. Many users rely on the L5100-WIFI for inexpensive IP monitoring service. The communicator can also be used to set up the LYNX Touch System with Total Connect 2.0, provided that the user's alarm monitoring plan includes access to the platform.

If you recall back in the summer of 2018, it was announced that new Honeywell L5100-WIFI units had an updated MAC prefix, as it was changed from 00D02D to B82CA0. This had several implications. Starting with LYNX Touch Firmware 5.05000, Resideo locked the required MAC prefix so that only L5100-WIFI units with 00D02D were supported. This was later revised in Firmware Version 8.00183 to support the new MAC prefix of B82CA0. As a result, LYNX Touch Systems with a Firmware Version of at least 5.05000, but less than 8.00183, cannot support newer L5100-WIFI units with the MAC prefix of B82CA0. For LYNX Touch firmware in Canada, the required MAC prefix of 00D02D became locked with Firmware Version 5.15000.


However, we didn't realize that LYNX Touch Systems running firmware versions below 5.05000 (and below 5.15000 for Canadian models) do not have the locked MAC prefix requirement. This means that if you have a Honeywell LYNX Touch System with a firmware version of less than 5.05000, then you can use it with a newer L5100-WIFI unit with a MAC prefix of B82CA0. It still must meet the minimum firmware requirement to support the L5100-WIFI (Firmware Version 5.00838), but this allows for some new monitoring possibilities. Most notably, it allows certain Honeywell L5100 units use either the new L5100-WIFI model with the updated MAC prefix or the old model with the old MAC prefix.

In spring of 2019, it was announced that Resideo was no longer allowing Honeywell LYNX Touch Panels to receive over-the-air (OTA) firmware updates. Instead, firmware updates could only be applied locally using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool. Initially, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000, but it was later made compatible with the Honeywell L5200 as well. But the updater tool was never made compatible with the Honeywell L5100. This makes it impossible to update the firmware for a Honeywell L5100 Security System, and there is no way to get the system onto Firmware Version 8.00123 or higher.

Honeywell lynxtouch l5100 lynx touch wireless alarm control panel

But since Resideo didn't begin locking the required MAC prefix to 00D02D until 5.05000, an L5100 running a firmware version of at least 5.00838, but less than 5.05000, can support all L5100-WIFI units, regardless of their MAC prefix. Therefore, if you have an old Honeywell L5100 System lying around that you were thinking could never be monitored again unless you found a used L5100-WIFI with the old MAC prefix, it may be a good idea to check its firmware to see if it falls in that range.

If you want to check the firmware for a Honeywell L5100, you can do so by choosing Security > More > Tools > enter your Master Code (default 1234) > Test. The firmware revision will be displayed at the top of the screen. This process is the same for any LYNX Touch System, so you can also use this method to check your L5200, L5210, or L7000 firmware. Below is a picture of a Honeywell L7000 on Firmware Version 9.00209..

If you find that your L5100 is running a firmware version of 5.05000 or higher (5.15000 or higher in Canada), then you will be limited to using the older L5100-WIFI with the MAC prefix of 00D02D. With any luck, you may be able to find a used model somewhere with the older prefix. But should your L5100 be running a lower firmware, then the system will be able to support any L5100-WIFI model, including the new ones that you can purchase from Alarm Grid. This is an excellent way to get an old L5100 System set up with low-cost IP monitoring.

Of course, if you have an L5200, L5210, or L7000, then it is recommended that you get the Honeywell LYNXTOUCH-MSD Firmware Updater Tool to upgrade the system firmware to the latest version. The latest firmware is 9.0213 at the time of this writing. Updating to the latest firmware version is always recommended. And as long as the firmware version is 8.00183 or higher, the system can support all versions of the L5100-WIFI, regardless of the MAC prefix.

If you have any questions about the L5100-WIFI or the Honeywell LYNX Touch Systems, then please reach out to us! We are best contacted via email at support@alarmgrid.com. Our hours for checking email run from 9am to 8pm ET M-F. This is also a great email to reach us if you are interested in starting new monitoring service. We look forward to hearing from you!

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Nationally Recognized Testing Laboratory UL is currently working to revise the UL-827 Standard for Central Station Alarm Services. This is being done to better accommodate remote workers amid the pandemic. The changes will ensure that remote operators can perform their duties effectively.


Because of the ongoing COVID-19 health pandemic, many central monitoring stations are continuing to have their operators work from home. UL is making changes to their UL-827 Standard to ensure that consistent provisions and protection measures are always enforced, regardless of whether an operator is working from home or at a monitoring center.

If you are unfamiliar with UL-827, it refers to the strict standards that a central monitoring station must meet in order to receive UL certification. The official central station partner of Alarm Grid, Criticom Monitoring Services (CMS), is UL certified. CMS will be required to comply with these new provisions once they are put into effect. CMS is extremely diligent about these matters, and we would imagine that they have already begun taking steps towards complete compliance with new UL mandates.

The revisions to UL-827 are still a work in progress, and no mandate has been finalized as of yet. However, we do have eight (8) mandates that are virtually guaranteed to be put into effect. We have the essence of these 8 mandates outlined below:

  1. Off-site monitoring will be permitted when there is a disruption event.
  2. Off-site monitoring will be discontinued within (14) days of the disruption event being declared over.
  3. While off-site monitoring is in effect, some staff will remain at the central station to maintain and support necessary equipment, such as receivers, automation systems, emergency generators, etc.
  4. Remote operators will remain connected with the central station using a secure pathway that uses at least 256-bit AES encryption.
  5. A central station must enforce multi-factor authentication for remote operators to access its network and automation system.
  6. Any remote operator workstation must not be used for personal use. It will remain the property of the monitoring company.
  7. Remote operator workstations must be set aside in a separate area of the home to not allow any unauthorized viewing and/or distraction of remote operators.
  8. Remote operators and on-duty managers will maintain continuous communication while off-site monitoring is in effect.

Not every issue regarding the matter has been fully addressed. UL is still working to address matters concerning standby power, wired vs. wireless connectivity between the remote operators and the central station, and issues regarding approval from the authority having jurisdiction (AHJ). We believe that these new mandates will go into effect as soon as UL works out the details.

Although these protection measures were drafted in light of the COVID-19 health pandemic, they were also written in such a way that they can be enforced in the event of any other disruption that prevents operators from all gathering at a central station. We appreciate the insight taken by UL in that regard, as we are certainly in the midst of uncertainty.

Alarm Grid supports these measures that UL is set to introduce. We take great pride in ensuring our monitored customers that they will always receive the same level of protection and security. We understand that monitoring centers like CMS cannot safely operate with their full staff on-site during these times. The changes will help to guarantee that consistent measures are in-place, regardless of whether a trained central station operator is working from home or at the monitoring center. We applaud UL for quickly taking the initiative during these times.

As a monitoring provider, we want our customers to feel completely comfortable and confident with the central station services we offer. Providing peace of mind to end users is always one of our top priorities. If you have any questions or concerns regarding central station monitoring, please reach out to us by emailing support@alarmgrid.com. We would love to answer any questions that you might have. Remember that our business hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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False security system alarms have been a hot topic in Georgia lately. A recent court ruling upheld the decision to allow the city of Sandy Springs, GA to charge monitoring companies for false alarms. Now, it appears that the city of Lawrenceville is looking to take similar action.

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Reports indicate that officials in Lawrenceville, GA are currently working with a third-party company to build a registry of all alarm systems in the city. This will include all alarm systems used in Lawrenceville homes and businesses. From there, an ordinance will be developed, with the goal of "cutting down on false alarms".

Specific details regarding such a proposed ordinance are not available at this time. However, it has been said that the ordinance would be designed to "bring revenue to the city". It is fair to expect that the proposed ordinance would include fines for causing false alarms, as well as fines for failing to register a system. It's also possible that Lawrenceville may take a page from nearby Sandy Springs, GA and invoke fines against monitoring companies.

As a general rule, Alarm Grid is against charging fees for permits to operate security systems. These fees only make it more difficult for users to lawfully install alarm systems to protect their homes and businesses. We understand the need to register alarm systems for false alarm prevention purposes. But charging fees makes the process harder for end users. Instead, we propose free system permits for those operating alarm systems responsibly.

Even worse is when a local jurisdiction charges a monitoring company for a false alarm caused by an end user. Any responsible monitoring company should give its customers the resources and tools they need to prevent false alarms. When a false alarm occurs, it is almost always due to a mistake made by the end user. Charging a monitoring provider for the actions of an end user is unfair. In recent times, both Tennessee and Iowa have passed laws to prevent local jurisdictions from charging monitoring providers.

Alarm Grid does not take false alarm prevention lightly. It does not make us look good as a monitoring provider if our customers are repeatedly causing false alarms. The last thing we want to do is waste the time and resources of local jurisdictions. That is why we strive to educate our customers so that they understand how their systems work and how to properly prevent false alarms. We know that most false alarms are innocent mistakes, and most users are not seeking to actively cause false alarms. We urge jurisdictions like Lawrenceville to consider these aspects.

From what we can tell, Lawrenceville, GA is looking into this matter very seriously. It is our hope that if and when they do pass an ordinance that it is fair for both end users and alarm monitoring providers. In our view, this should include no-cost permitting. If fines for false alarms are also included in the ordinance, then they should be reasonable and offer a no-fee warning for an initial false alarm. Additionally, no false alarm fines should be charged against the monitoring providers who are ultimately not the ones controlling the systems.

For more information on preventing false alarms, we strongly recommend checking out this helpful guide we wrote. It offers various tips and guidelines for preventing false alarms on security systems. If you have any further questions or concerns about preventing false alarms, or if you are wanting to learn more about Alarm Grid monitoring service, then please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. Our team looks forward to hearing from you!

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