Total Connect 2.0 Posts

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For those shopping for a low-cost security system, the Honeywell Lyric is our go-to option. The panel can be used with an IP-only communication path, which is considerably less expensive than a cellular or dual-path communication alarm system. This is the best way to cut monitoring expenses.

Honeywell lyric controller encrypted wireless security system

Having an active and reliable communication path is an absolute must for alarm monitoring service. Your alarm panel is basically the central security hub for your home or office. It needs to be able to send out signals and communicate with equipment in other locations. If your system detects activity that warrants attention, then it will send an alert to you and/or a central monitoring station so that proper action can be taken. This can include notifying the local authorities immediately, sending emergency rescue services, or just having a call and text sent to your phone. But no matter what action is taken, it's all possible because your system was able to communicate out reliably.

The most reliable communication path available for a security system is cellular communication. This is basically the same technology as what is used inside your phone when placing calls. If your system is in an area with good cellular reception, then it is highly unlikely that your system will ever go offline and leave you temporarily unmonitored. And an electrical outage will not be an issue, as cellular communication does not require a modem to remain online. This makes cellular communication extremely reliable and perfect for use with alarm systems. But cellular service providers charge a fee for their services, which makes cellular monitoring more expensive.

Users who are looking to reduce monitoring expenses will often turn to an IP-only security system. An IP-only system will not use cellular communication technology. Instead, it will communicate across internet protocol (IP). This will require either a wireless WIFI connection or a hardwired ethernet connection. In the case of the Lyric, the system already comes with a built-in WIFI card. You just need to connect it to the 2.4 GHz WIFI network in your home or office. This can all be done using the touchscreen display on the panel. It is very easy to connect a Lyric System to the internet, and you will be up and running in no time at all.

Now, you might still be wondering, why the Lyric? Lots of panels like the Qolsys IQ Panel 2 Plus and the 2GIG GC3e have built-in WIFI. What makes the Lyric noteworthy? The advantage that the Lyric holds over those panels when it comes to those looking for an IP-only setup is that the Lyric connects with the Resideo AlarmNet360 Servers. Resideo (formerly Honeywell) allows compatible panels to connect with their servers using IP-only communication. There is no requirement put in place from Resideo or AlarmNet mandating that a system connected with their monitoring and automation servers must have a cellular communicator that is registered and activated. This is very important because Alarm.com, the monitoring and automation platform for other alarm systems like the IQ2+ and GC3e, does in fact have this requirement. What it all comes down to, if you want to keep your monthly monitoring costs as low as possible, then you should go with a system from Honeywell or Resideo.

Just how much will you save by going with the Lyric on an IP-only communication path over another panel like the IQ2+ or GC3e? The exact figures will depend on the monitoring company. If you decide that Alarm Grid is the right solution for your home or business, then you can see the expenses on our monitoring page. Assuming your are just looking for basic central station service, you will see that our Gold Plan (our most popular plan) is the lowest of our main plans with cellular connectivity and central station service. While this plan also offers some nice features, such as automation and the ability to control your system remotely using a mobile app, we understand that these features and bonuses aren't for everyone. Many users just want affordable and effective alarm monitoring so that they can get an insurance discount. And at $35 a month, those extra features are sometimes seen as unnecessary expenses. Alarm Grid also offers a no-frills $25 per month Cellular-Only Plan. But you can drop the cost even lower by going IP-only.

If you look closely at our monitoring page, you will see our $15 per month Bronze Plan. That plan is ideal for Lyric users who just want to get their systems connected with a central station. This will provide the user with peace of mind in knowing that they have a reliable and proactive protection plan in place in case of trouble. And the insurance discount is nice too. Yes, remote automation and cellular connectivity are nice features to have, but not everyone really benefits from them. If your internet is reliable, and you don't care for fancy smart home automation features, then our $15 Bronze Plan might be your best choice.

Alarm Grid Central Station Plans
Cost
Bronze $15
Cell-Only $25
Gold $35

Over the course of a year going with a Bronze Plan over a Cell-Only Plan will save you $120. Going with a Bronze Plan over a Gold Plan will save you $240 per year. You will also save money right up-front by not having to buy a cellular communicator add-on for your Lyric System (either the Honeywell LYRICLTE-A or Honeywell LYRICLTE-V). Plus, if your budget ever increases and you have more money to spend, you can always add one of those communicators and upgrade your monitoring plan. All of our monitoring services are no-contract, with no added fees. You will not be required to pay any surprise or sudden charges to upgrade (or downgrade) your monitoring plan, and there are never any activation or cancellation fees. As one final assurance, all of our supported equipment is non-proprietary and can be taken to other alarm companies as needed. If you are ever not happy or satisfied with the level of service and support we are offering, then we challenge you to take your alarm system to a different monitoring company. Our customers come back to us only because of the fantastic support we provide. Now, we invite you to join our family.

If you are interested in starting service with Alarm Grid, or if you still have some questions, feel free to email us at support@alarmgrid.com. Our support staff answers emails Monday thru Friday from 9am to 8pm ET. You might also consider browsing our website. We have plenty of resources and information that is freely available, whether you are monitored by us or not. As always, thank you for reading our blog, and we look forward to hearing from you soon!

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One of the best security systems on the market right now is the Honeywell Lyric Controller. While it's clear that Resideo is currently hard at work on their next-gen alarm panel, the Lyric still remains a viable option for many users. Here are five (5) things we love about the Lyric.

Honeywell lyric controller encrypted wireless security system

1) HomeKit Compatibility

As of March 2020, the Lyric is hands-down the absolute best HomeKit compatible security system on the market. This is great news for iOS users who are looking to control their system remotely using Siri voice commands, as well as users who want to have their HomeKit smart home devices activate automatically with certain system events. For more on getting a Lyric set up with Apple HomeKit, we encourage you to check out this helpful FAQ.

2) IP-Only Monitoring

Don't get us wrong. We always recommend dual-path monitoring with both IP and cellular. But we also understand that some users will want to save money by going IP-only. The Lyric is the newest and most advanced security system that can be set up for alarm monitoring using an IP-only path. This makes it eligible for the less expensive Bronze and Silver Level Monitoring Plans from Alarm Grid (Self or Full). You don't even need to add a communicator, as the system already has a built-in WIFI card. Of course, you can also add a Honeywell LYRICLTE-A (AT&T LTE) or a Honeywell LYRICLTE-V (Verizon LTE) if you want to use the system for cellular or dual-path monitoring. This will require an upgrade to one of the Gold plans.

3) Total Connect 2.0

Total Connect 2.0 represents one of the best features for the Honeywell Lyric Alarm System. You can use this robust interactive platform to control your Lyric System from pretty much anywhere using a web browser or a mobile app on your smartphone. By accessing Total Connect 2.0, you can arm and disarm the system, control programmed Z-Wave devices, view the live feed for Total Connect IP Cameras, and so much more. Make sure that the monitoring plan for your Lyric includes access to this great platform.

4) Backwards Compatibility

The Lyric proved that just because you get a new security system doesn't mean you need to throw out your old sensors. All of the uni-directional 345 MHz Honeywell 5800 Sensors work with the Lyric, which is important for users upgrading from older Honeywell LYNX Touch Panels. And users with hardwired sensors could easily bring most of them over using a Honeywell 5800C2W Wired to Wireless Converter. Either way, users have a good option to set up the Lyric without having to buy new sensors. And if you do want to buy new sensors, the encrypted Honeywell SiX Sensors are an excellent option.

5) Ease of Use

If you are familiar with other Honeywell Security Systems, then you will have no problem making the jump over to the Lyric. The system features a very similar UI to that of the LYNX Touch Systems, and its programming has been largely retained. While there are some minor updates to freshen things up and to provide a more user friendly experience, the Lyric System is almost identical to its predecessors. Overall, it is very easy for end users to set up, thereby making it the perfect DIY alarm panel.

Get Your Lyric Controller Now!

Our team is happy to help you get started with a brand-new Lyric Controller! If you want to learn more about the Honeywell Lyric System or the monitoring services we provide, please contact us at support@alarmgrid.com. Our support team is available from 9am to 8pm ET M-F to help you find the perfect alarm system for your unique needs. We look forward to hearing from you!

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At roughly 9:45 PM on Wednesday March 11, 2020, the Resideo AlarmNet360 Servers and the Total Connect 2.0 platform experienced some technical difficulties. Users were unable to control their systems through the Total Connect 2.0 platform. These issues were later restored at roughly 2:25 AM.

We would like to apologize for any issues that this may have caused, and we expect all Total Connect 2.0 services to work as normal. If you are still experiencing issues, we recommend emailing our support team at support@alarmgrid.com immediately. Remember that we are available from 9am to 8pm ET M-F. We will provide a further update if these issues reemerge, but we anticipate no further issues.

Update: Resideo reports that there may still be some lingering issues for some users. However, we have tested our systems and found them to be working fine. Please contact us for assistance if you are still experiencing problems. We expect these issues to be fully resolved shortly.

2nd Update: Resideo reports that the issues have been fully resolved. Please contact us at support@alarmgrid.com if you are still experiencing issues.

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For a security system owner, remembering to properly arm the system before leaving can be a tough task. It's one of those little things that's easy forget. You forget to grab your your car keys. You leave a door unlocked. You accidentally leave the lights on overnight. These things happen.

Honeywell lyric controller encrypted wireless security system

Another concern we often hear from customers is whether or not they really need to arm their systems if they are just stepping outside for a minute. Maybe they're just taking their dog around the block, or visiting a neighbor across the street, or walking over to a nearby convenience store. They will only be gone for a minute or two. Is it okay to leave the system disarmed in these situations?

Obviously, if you leave your system disarmed while you are away and an intruder decides to make a quick break-in, there is little that can be done. Security cameras can capture the event happening, but they aren't going to trigger an emergency response if your system is disarmed. If your system isn't ready to trigger an alarm, and you aren't around to stop an intruder, then there is very little that can be done.

With that in mind, we at Alarm Grid recommend that you always arm your system before heading out, even if it's only going to be for a brief moment. You invest into your security system for a reason. Don't let it go to waste. Protect your belongings and your property. Take the extra second or two and arm your system.

Of course, that is just our advice to you as a monitoring company. We totally understand that some users are going that have that "ah, I'll only be gone a second" mentality. And that's up to you. As an end user, you are in complete control, and if you are comfortable leaving your system disarmed when stepping out for a brief moment, then that is up to you. Just understand that we are not liable if you forget or decide not to arm your home alarm system.

One thing you might do is consider your own personal situation. Maybe it's okay to leave your system disarmed if you're just over at the neighbors, and you can visibly see your house? Maybe you can bring your Android or iOS Phone with you and arm using Total Connect 2.0 or Alarm.com if it turns out you're going to be away longer than you thought? Maybe your can add a key fob to your system to make it easier to quickly arm when walking out the door, instead of needing to enter a code or pull up a mobile app.

Ultimately, how you use your system is up to you. We recommend always arming, even if you're only going to be gone for a little bit. It's not worth the risk to your property, and securely arming/disarming your system can be such a quick and easy task if you add the right equipment. Nearly every alarm panel can be set up with some type of one-touch arming and disarming function to make the process as simple as possible.

We also understand that some users might have the intention of always arming, but they simply forget to do so. We have some tips for these users as well. You might have a secondary keypad right by the door that you will always see when walking out. That way, you will always remember to arm your system. If you don't want to add a new keypad, you could just put a sticky note on the door to remind you. And if your system is monitored, then you can set up geofencing arming reminders through an interactive service like Total Connect 2.0 or Alarm.com. There are many options available.

Remember that many wireless security systems today also often serve as automation controllers. This way, you can use an app on your phone to control the various devices around your home from anywhere. If you forget to turn off your lights, leave your thermostat running, or leave your door unlocked, then you can control the affected device while you are away. This is great for anyone who might be a little absentminded from time to time! Plus, it's good to know that you can always lock/unlock your door or turn your lights ON or OFF if needed. You just need the proper equipment.

Our job is to provide you with reliable monitoring service and the equipment you need to stay protected and secure. You just need to make sure you arm your system when leaving your home. If you need any more tips for remembering to arm your system, or if you want to learn more about any of our products or services that may make it easier for your to use your system, just reach out to us by emailing support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F, and we are happy to help you out. We look forward to hearing from you!

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Alarm Grid has learned that Total Connect 2.0 is experiencing some temporary issues. Users may be unable to perform security and automation functions during this time. They may also receive delayed notifications, and some notifications may not appear at all. But alarm signals are unaffected.

Resideo is working to fix this issues as soon as possible. We apologize for any inconvenience this may cause. We will update this post once we learn more. If you have any questions regarding this issue, please email us at support@alarmgrid.com. Remember, alarm delivery services are not affected. The central station will still be notified about incoming alarms, provided that central station service is included in your monitoring plan.

Update: This issue has mostly been resolved. Total Connect 2.0 notifications may still be delayed, and users will be unable to correct the issue using the Sync Refresh button in the Total Connect 2.0 Mobile App or website. We expect a complete fix shortly.

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We have great news for Total Connect 2.0 users today, as Resideo has made it recently made it possible for a maximum of five (5) SkyBell Video Doorbell devices to a single Total Connect 2.0 account. SkyBell devices are still integrated with Total Connect 2.0 in the same manner as before.

Skybell dbcam trim slim hd video doorbell

If you are unfamiliar with SkyBell Doorbells, they are perfect for monitoring the front of your home and getting activity alerts. These devices conveniently connect with your home's WIFI network, and they can easily replace nearly any doorbell that uses a standard mechanical chime. There is also an adapter available that allows a SkyBell to replace a doorbell that uses a digital chime. Total Connect 2.0 can send updates to your phone whenever a SkyBell device detects motion or whenever someone rings the doorbell. You can also get updates through the native SkyBell app.

Previously, it was possible to only enroll a single SkyBell device with a Total Connect 2.0 account. Users wanting to integrate a second SkyBell device with Total Connect 2.0 needed to get a second account set up. But for many users that will no longer be necessary. And if you were hesitant about getting a second SkyBell because you didn't want to pay extra for an Alarm Grid Video-Only Account, well no you no longer need to worry about that. This is truly the perfect time for you to expand upon your existing SkyBell account.

You do not need true video monitoring service to start using SkyBell Cameras. As long as you have a Total Connect 2.0 account with the SkyBell feature enabled, you will be able to integrate up to five (5) devices with your account. You will need to have your monitoring company enable the feature. Alarm Grid will enable the feature at no additional charge for customers who use our monitoring services. Just contact us at support@alarmgrid.com if you need to have the feature enabled.

We understand that there are some Alarm Grid customers who have existing video accounts for the sole purpose of adding extra SkyBell device. There are even a few Alarm Grid customers with third and fourth accounts just for using extra SkyBell Cameras. The great news for these customers is that these extra accounts no longer necessary. We can deactivate your extra accounts if you have them and help you set up all your SkyBell devices into a single account, provided that you have five (5) or less SkyBell devices. If you fall into this category, please email us at support@alarmgrid.com.

We are also aware that there may be some customers who want to use more than five (5) SkyBell Cameras with a single Total Connect 2.0 account. Unfortunately, this is not possible. This 5 device limit is strict, and we have no way of increasing it. However, you can still use the same solution as before for adding additional SkyBell Cameras beyond the limit. You can add an additional Alarm Grid Video Monitoring Account, and you will be able to set up your additional SkyBell devices with that account. Each account will allow you to use five (5) additional SkyBell Cameras. If you want to use up to ten (10) SkyBell Cameras, you will need two (2) accounts. If you want to use 15 SkyBells, you will need three (3) accounts. And so on.

At this time, Alarm Grid only sells one (1) SkyBell Camera for use with Total Connect 2.0. This is the Honeywell SkyBell DBCAM-TRIM. That is the rectangular version of the SkyBell. The round model, the Honeywell SkyBell DBCAM is discontinued and no longer sold by Alarm Grid. But if you come across the round model somewhere else, then you can certainly set it up for use with Total Connect 2.0. Just remember never to use an Alarm.com SkyBell with Total Connect 2.0 or the SkyBell App.

Keep in mind that SkyBell clips are stored on the SkyBell servers. They are not stored on Total Connect 2.0 or AlarmNet360. This means that SkyBell clips will not count towards your Total Connect 2.0 recording limits. They will also not count towards your security camera limits. If you already have Total Connect 2.0 Security Cameras set up, then you can add up to five (5) SkyBell devices without needing to change or remove any of your existing cameras. Remember that SkyBell video clips are available from the SkyBell servers for up to seven (7) days. After that, they are lost forever and no longer available. But it is possible to download and save any clip for permanent use. Just make sure you do so before the clip is deleted forever.

If you want to learn more about the SkyBell Cameras or our monitoring service for accessing Total Connect 2.0 using a Honeywell Security System, please email us at support@alarmgrid.com. We maintain support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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Welcome to the first post of February 2020 from Alarm Grid! Our video team wrapped up January quite nicely by releasing four (4) new videos right at the end of the month. We have three (3) new videos from Joe, plus one (1) from Jorge. We hope that you find them helpful. Let's check them out!

Qolsys IQ Panel 2 Can be Self-Monitored

Jorge explains how the Qolsys IQ Panel 2 Plus can be self-monitored using Alarm.com. Self-monitoring means that the system is not connected with a central monitoring station, and the user sets up text and/or email notifications regarding system events. It will then be up to the end user to contact the authorities if any help is needed. Alarm Grid offers self monitoring plans, which can be seen on our alarm monitoring page. These self plans are great for users who don't necessarily benefit from central station monitoring, but who still want to be alerted to system events.


Calibrating an Alarm.com Camera for Video Analytics

Joe demonstrates the process for setting up an Alarm.com Camera for Alarm.com Video Analytics. This process is required for the Alarm.com ADC-V622-WELL and the Alarm.com ADC-V723. The calibration process helps ensure that ADC Video Analytics works as effectively as possible and that alerts will be sent as desired. You can likely complete the calibration process in just a few minutes, though it can be helpful to have an assistant work with you too, as having a second pair of hands can really come in handy!


Installing a Honeywell 7847i On A VISTA P-Series Panel

Joe completes the process of installing a Honeywell 7847i IP Communicator on a Honeywell VISTA P-Series Panel. This module allows the system to communicate with the AlarmNet Servers for monitoring service. The user will also be able to control their system through Total Connect 2.0 if the service is included in their alarm monitoring plan. The communicator uses a hardwired ethernet connection for IP service. It is also possible to use this module for wireless internet connectivity by adding an ethernet to WIFI bridge.


Installing a Honeywell 7847i On A VISTA Turbo Panel

Joe adds a Honeywell 7847i IP Communicator to a VISTA TURBO Panel. Examples of VISTA TURBO Panels include the Honeywell VISTA-128BPT and the Honeywell VISTA-250BPT. The Honeywell 7847i connects with a VISTA TURBO Panel using a 4-wire connection. Keep in mind that this communicator is for IP only. An internet outage will take the system offline, as this module does not offer any cellular backup. You may want to get a backup battery for your IP router to keep it online during power outages.

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We recently discovered that Android users have the unique ability to set up customized sounds for Total Connect 2.0 Push Notifications. This is possible due to settings for the Android device itself. You can set up a different customized sound for each type of TC2 Push Notification.


As you most likely know by now, Total Connect 2.0 can send you text, email, and push alerts regarding system activity. In order for this to work, you must first set up the notifications within TC2. You must then make sure that the TC2 username you are using with your Android device is placed in the appropriate Notifications Group within TC2. Once everything is properly configured, you should begin receiving push notifications from TC2. More info on getting started is available here.


You can start setting a customized sound for each type of TC2 Push Notification after the app has sent you at least one (1) push notification for the type you want to work with. Different types of push notifications from TC2 include faulted sensors, system arming/disarming, alarm events, and more. The first step to setting a customized sound for a TC2 Push Notification is to accessing the Settings App on your Android device.

From there, choose the Notifications option, and locate the TC 2.0 App. You may need to click the "See All" option to find the app. Then press the button for the app to access the App Notifications Menu for Total Connect 2.0. Then select "Notification Channel Name" to enter the sub-menu for the Notification Category. You may notice that there are multiple Notification Channel Name category options. This is because each type of push notification from TC2 will have its own sub-menu for setting a customized sound, among other options. In our example below, we received two (2) unique push notifications from TC2 - one for sensors faulting, and one for system alarm events.


As you can see above, we set a customized sound called "Carnival" for one of our TC2 Push Notifications. You can choose whatever available sound you would like, and you can set a different one for each type of push notifications from TC2. We have found that this feature works great, and it is really cool to be able to hear a different sound for each type of push notification.

Remember, these options are configured entirely within the Settings Menu for the Android device itself. The only thing that Total Connect 2.0 is doing is sending out push notifications. It is the Android device that is taking those push notifications and playing whatever sound is set. Also keep in mind that if you do not have push notifications properly configured within the TC2 App, then you will not receive push notifications, and no sound will occur. Make sure that you are able to successfully receive push notifications from TC2 before trying to set a customized sounds.

If you do not yet have access to Total Connect 2.0 yet, then we recommend checking out our monitoring page to learn more about our monitoring plans that include access to the TC2 platform. If you have any questions about our monitoring plans, or if you need additional help setting up customized sounds, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you.

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Our video team was hard at work last week after their new year break. We put up several new videos, mostly featuring Jorge. We hope that you enjoy these new videos and find them super helpful. Remember, we make these videos to help you out. Let's take a look at our newest videos!


The Honeywell Home 6290W Works With a VISTA Alarm System

Joe explains how you can use a Honeywell 6290W Touchscreen Keypad with a Honeywell VISTA Security System. The Honeywell 6290W is perfect for anyone who wants to add touchscreen operation and control to their VISTA Panel. Many new users prefer touchscreen keypads because they are easier to operate and less intimidating than traditional push-button keypads. The 6290W connects to the panel just like any other keypad. It must be addressed before using. More information on addressing can be found here.


Using Motions with a Qolsys IQ Panel 2

Jorge talks about using motion detection sensors with a Qolsys IQ Panel 2 Plus System. All versions of the Qolsys IQ Panel 2 Plus can support PowerG Motion Sensors. These systems can also support one of three (3) different legacy sensor frequencies (319.5 MHz, 345 MHz, and 433 MHz). The legacy sensor frequency supported by your IQ Panel 2 Plus will depend on which version of the system you get. Meanwhile, the original IQ Panel 2 can only support 319.5 MHz motion sensors.


Using a Qolsys IQ Panel 2 Without a Phone Line

Jorge discusses how the Qolsys IQ Panel 2 Plus does not use a phone line for monitoring. Phone line communication was traditionally used with alarm systems, mostly before the rise of cellular and IP monitoring. However, it is rarely used today. This is largely because phone line connectivity is known for being very slow and unreliable. Qolsys knew that phone line communication was mostly an archaic technology, so they did not even make phone line monitoring possible for the IQ2.


Setting Up WIFI & Cell on a Qolsys IQ Panel 2

Jorge shows you how to set up WIFI and cellular communication for an IQ Panel 2 Plus. The system has a built-in LTE cellular communicator and an integrated WIFI card for connecting with Alarm.com. The cellular communication path must be set up per Alarm.com requirements. By connecting the system to a local WIFI network, the panel will utilize dual-path monitoring with both WIFI and cellular. This means that the system will send out signals across both WIFI and cellular when communicating with Alarm.com.


Self Install a Qolsys IQ Panel 2 and Still Get Monitoring

Jorge mentions how you can install your own IQ Panel 2 Plus System and still get monitoring service from Alarm Grid. The Qolsys IQ Panel 2 Plus is a very easy system to install, and the entire process can be completed using only a screwdriver. At Alarm Grid, we do not care whether you install the system yourself or hire a professional installer to do it for you. By installing your own security system, you can save a lot of money.


Rebooting The Qolsys IQ Panel 2

Jorge demonstrates the process for rebooting the Qolsys IQ Panel 2 System. Rebooting the panel refers to a reset, in which the system will power down and then automatically power back on. This is something that you may need to do as a troubleshooting step or for making sure that a new firmware update has been applied. The rebooting process can be completed from the system menus, without having to disconnect the system's transformer or backup battery.

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Are you looking to start alarm monitoring service, but you don't want to pay the full price tag of a brand-new security system? One option is to get a certified refurbished system from Alarm Grid. And now is a great time to do so, as our refurbished Honeywell Lyric is back in stock!

Honeywell lyric controller encrypted wireless security system

Alarm Grid offers certified refurbished versions of a select range of Resideo (formerly Honeywell) products, including the Honeywell Lyric Alarm System. All of our certified refurbished products come directly to us from Resideo. When the original owner of an eligible Honeywell or Resideo product sends their product back to the manufacturer for one reason or another, then it may become a certified refurbished product. You can learn more about our certified refurbished products in our original blog post about the subject.

When a piece of equipment is deemed worthy of being a certified refurbished item, Resideo will clean the hardware, restore any defects, and ensure that it works just as good as a brand-new product. Resideo is very strict in this regard so that any certified refurbished product is virtually indistinguishable from an unopened product. Alarm Grid then buys these products directly from Resideo, and refurbished products are sent to customers directly from the Alarm Grid headquarters.

We understand that some customers might be skeptical about purchasing a certified refurbished Lyric System as opposed to a brand-new one. You can put those concerns to bed because Alarm Grid offers a complementary warranty protection plan in conjunction with Resideo's original manufacturer's warranty. Alarm Grid will honor any remaining warranty from Resideo, or we will offer our own warranty of up to 90 days, whichever is longer. We are extremely confident in all of the refurbished equipment we are offering, but we understand that having these protective measures in-place will help some customers feel more confident.

A refurbished Lyric System will work exactly the same as a new one. The Lyric can support up to 128 wireless zones, and it is compatible with Resideo's exclusive lineup of SiX Series Sensors that utilize 128-bit AES encryption for enhanced wireless security and protection. The system is also compatible with the Apple HomeKit platform for iOS users, and it features built-in Z-Wave for smart home functionality. And if you get the system monitored, then you can use it with Total Connect 2.0. For those wanting to buy a brand-new Lyric instead of a refurbished model, it can be found here.

If you have any questions about our refurbished Lyric Systems, or any of the other products on our site, then please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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