Service Announcements Posts

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A minor update was recently made on Alarm.com to allow end users to view the recent activity history for their smart lights. Any Z-Wave light programmed with your Alarm.com Security System will now appear on the Activity page when it is turned ON/OFF or has its brightness level adjusted.


If you are not familiar with the Activity page on Alarm.com, it is a useful tool that lets you see recent events involving both your security system and your Alarm.com account. You can check this page to see when your system was armed, disarmed, or went into alarm mode. And thanks to a new update from Alarm.com, users will now be able to see the activity history for their smart lights.

According to Alarm.com, their Activity page will now display events for lights being turned ON and OFF. Alarm.com will also display when a dimmable light has had its brightness level adjusted. Each documented lighting event will include the exact hour and minute of the day when it took place. If you ever need to prove that the lights were Turned ON or OFF at a specific time, Alarm.com can now serve as hard evidence.

While this new feature might not seem like big news, it can be quite useful for monitoring your home or business. A light being turned ON or OFF at an unexpected time could be something worth investigating. And having the exact timestamp for the lighting activity can serve as strong evidence in many situations.

Accessing the Activity page on your Alarm.com account is super easy. Simply login to your Alarm.com account through a web browser. Then click the Activity button on the left-hand side. This will take you to the Activity page so that you can review all recent system activity. Remember that other events like Arming, Disarming, Alarm Events, and logging into your Alarm.com account will also be displayed on this screen.

The picture below shows the activity page for our demo account. As you can see, it now shows light activity for a light named Office and another called Hallway.


You can also use the Activity page to search for specific events and download your Activity log in PDF or CSV format. This is a great place to quickly review all the activity on your alarm system. It can be really useful for determining a true timeline of the events that occurred in your home or business.

If you have any questions about the Alarm.com Activity page, or if you are interested in signing up for monitoring service, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Just a month after their last update was released, Alarm.com is back again, this time with mobile app version 4.13 for both Android and iOS. The new version is expected to be made available for free download in the coming days from both the Google Play Store and the Apple App Store.


Alarm.com Mobile App Version 4.13 includes two new features. The first is Trouble Condition Help. This provides end users with assistance in addressing system trouble conditions, such as a low battery or a loss of RF supervision. This new feature has also been made available for use in the Alarm.com website.

The other feature is called System Search, and it allows end users with ten (10) or more Alarm.com Security Systems on a single account to search for specific system names from a system selector found on the side menu of the app. This will likely prove to be very useful and convenient for those using many systems with the Alarm.com platform.

Additionally, 4.13 should also include general stability fixes and performance improvements. It is advised that all Alarm.com users update the app as soon a possible once it is made available. Android users will be able to download Version 4.13 for free from the Google Play Store, while iOS users will find their free download in the Apple App Store.

Alarm Grid customers with questions about the update should email us at support@alarmgri.com. That email is also a great way to contact us if you are looking to start monitoring service for use with Alarm.com. Keep in mind that our business hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you soon!

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Even though our team is still working from home, we will not be doing so on Monday, May 25, 2020. That is because our business will be closed in observance of Memorial Day. We will reopen on Tuesday. We appreciate your understanding, and we apologize for any resulting inconvenience.

Alarm grid inside security stickers

Due to our closure, we will not be responding to any emails, answering our phones, or shipping out any orders. We will resume these operations on Tuesday, May 26, 2020. We know that you would love to work on your security system or sign-up for monitoring service on Memorial Day, but instead, why not get out and try to enjoy the holiday? Make sure to stay safe out there!

Alarm Grid honors those who made the ultimate sacrifice while serving in the military. We would also like to recognize those who are currently serving, as well as all the Veterans who did their part in keeping our country safe. We sincerely thank you for your commitment, sacrifices, and service.

If you have a security question that you just can't get out of your head, please email us at support@alarmgrid.com. We will do our best to answer your question as soon as possible after we return on Tuesday. Remember that our regular business hours are from 9am to 8pm ET M-F. We look forward to hearing from you.

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Alarm.com will soon be pushing automatic firmware updates to all their doorbell camera devices. This includes the round ADC-VDB101 and ADC-VDB102, as well as the slim line ADC-VDB105 and ADC-VDB106. No action is needed by end users, and no major interruption in service should occur.

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Alarm dot com adc vdb105 slim hd video doorbell silver

According to Alarm.com, the upcoming firmware update will provide enhanced monitoring and control for their video doorbell camera devices. The update process is fully automated, and end users will not need to take any action. Both the round and slim line models will receive the update.

In order to receive the update, your Alarm.com Doorbell Camera must be online and connected with the Alarm.com servers. We expect that Alarm.com will push the same update on multiple occasions over the next week. Even if your doorbell camera is not online to receive the update from the initial push-down, there should be additional push-downs to ensure that your device is updated.

We recommend making sure that your Alarm.com Video Doorbell is online and working properly so that the impending update can go through successfully. Alarm Grid monitored customers who have questions about the update or require assistance using their video doorbell should email our team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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The Total Connect 2.0 Mobile App for Android now allows users to arm, disarm, and check current system status using Google spoken voice commands. This handy new feature can be very useful for quickly and conveniently controlling your Honeywell Security System from almost anywhere.


In order to use Google voice commands with TC2, you must have the feature set up for your phone. To enable, go to Settings > Apps > Total Connect 2.0 > Enable Microphone. Once configured, you should see a blue microphone button in the bottom-right corner of the TC2 App. You can click on this button to have your phone begin listening for voice commands. At this time, only arming/disarming and status commands are available. We are hopeful that more commands will be arriving in the future.

Also keep in mind that you will need to give Total Connect 2.0 permission to use the microphone for your phone. Make sure to adjust the appropriate app permissions if you have not already done this. Remember that you can only make TC2 voice commands while you have the app opened. Google will not be able to understand any commands intended for TC2 unless they are performed through the app.

Please note that some commands may require a valid code entry. The following voice commands are available within the TC2 Android App:

  • Arm Stay: Puts the system in Arm Stay mode.
  • Arm Away: Puts the system in Arm Away mode.
  • Disarm: Disarms the system.
  • Home: Returns you to TC2 App home screen.
  • Sensors: Displays list of programmed sensors.
  • Keypad: Displays on-screen virtual keypad.
  • Events: Displays Events list.
  • Settings: Opens the TC2 Settings Menu.
  • Profile: Opens your TC2 Profile.
  • Location Settings: Opens the TC2 Locations Menu.
  • Manage Locations: Opens the Manage Locations tab within the Locations Menu.
  • Change Password: Opens the Change Password tab within your TC2 Profile.
  • Help: Opens the Help Menu.
  • Sign Out: Logs you out of TC2 and closes the app.

If you have any questions about this feature, or if you are interested in starting monitoring service for use with Total Connect 2.0, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you and helping you get the most out of Total Connect 2.0.

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Alarm.com has recently announced that they will soon be dropping support for the Internet Explorer 11 web browser. The new change is being made to improve the overall experience for Alarm.com end users. Alarm.com recommends using a supported web browser or the Alarm.com Mobile App.


Beginning on Tuesday, May 26, 2020, Alarm.com will display a pop-up message to anyone who logs in using Internet Explorer 11. The message will let them know to switch to a supported web browser. The user will then be able to use Alarm.com like normal. But a month later in late June, Alarm.com will stop supporting IE11 entirely. Anyone who tries to login using IE11 will be denied.

According to Alarm.com, the best web browsers to use with their platform are the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you already use one of these web browsers, then you should have no problems using Alarm.com. Just make sure that you are running the latest version and make an upgrade if necessary.

If you have any questions about this change for Alarm.com, or if you are interested in starting monitoring service for use with Alarm.com, please email us at support@alarmgrid.com. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you and helping you get the most out of Alarm.com.

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Alarm Grid has a handy tip for you today. We have discovered that the latest TC2 redesign also now allows Android users to adjust the font size and style. When you adjust the font from within the Android device settings, you will also be adjusting the font in the Total Connect 2.0 App.


Adjusting the font size and style in TC2 is only available for Android devices. We haven't seen the feature implemented for iOS devices yet. To access the Font & Style Settings, start by accessing your phone's main Settings Menu. Then choose Display, followed by Font Size and Style. You will then be taken to a menu where you can adjust the font to your liking. The menu may appear slightly different from the one shown above, but any differences should be minor. Remember that changing these settings is not just for Total Connect 2.0, but for your phone as a whole.

Once you go into Total Connect 2.0, you should find that the font for the app has changed. Keep in mind that the changes may not go into effect if you are not running the latest version of TC2. You can download the latest version for free from the Google Play Store. If you need any help using the TC2 app, or if you are interested in starting monitoring service so you can gain access to TC2, then please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Update: Below you can see what it looks like with the font set to "Cool Jazz". As you can see, the top menu and the arming buttons have updated with the new font.


And here you can see the same screen with the default font:

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According to reports, Ubiquiti has corrected an issue affecting their UniFi Access Points (APs). Alarm Grid previously reported the issue back in February. The issue prevented various security systems from connecting. Users had to disable the Auto Optimize Network feature to connect.


It is our understanding that Ubiquiti pushed a firmware update to their UniFi Access Point devices. This firmware update made it so that a security system will not be booted from the network when the Auto Optimize Network feature is enabled for the AP. Users can now expect their systems to work while the AP is in this mode.

Before the issue was fixed, we were only aware of Honeywell Lyric Alarm Systems being affected. We later learned that other systems connecting with Ubiquity UniFi Access Points were believed to be affected as well. Regardless, there should no longer be any issues when using a UniFi AP with your system, as long as the AP received the firmware update.

If you are still experiencing issues, we recommend emailing us at support@alarmgrid.com. While we cannot push the update to an Ubiquiti AP, we can walk you through steps for making sure that your alarm system is doing its part. We check our email from 9am to 8pm ET M-F. Also make sure to check out our monitoring page if you are interested in learning more about our services. We look forward to hearing from you!

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Qolsys updated the recent Technical Service Bulletin TSB# 200413 regarding Software Update 2.5.2 for the IQ Panel 2 and IQ Panel 2 Plus. The revised version provides new instructions on successfully performing the update using a Patch Tag. You can view the revised Qolsys TSB here.

Qolsys iq panel 2 verizon 7 security panel w slash z wave ready In the revised TSB, Qolsys suggests first changing the system Log Level to Verbose, then waiting two (2) minutes, then changing the Log Level to Debug, then waiting another two (2) minutes, then rebooting the panel, and then finally performing the update via a Patch Tag. These new instructions only apply if you are updating the system via Patch Tag. If you have the update pushed down automatically from Alarm.com, then no action is needed.

The previous version of the TSB did not mention waiting 2 minutes, and it did not mention changing the Log Level to Debug. It only said to change the Log Level to Verbose and then perform the update immediately afterward without waiting. We are hopeful that this updated TSB will help end users avoid any confusion or frustration.

In order to change the Log Level, start from the main screen, click the small grey bar at the top, and choose Settings > Advanced Settings > enter the Installer Code or Dealer Code (default 1111 and 2222 respectively) > Installation > System Logs.

Remember you must set the Log Level to Verbose, wait 2 minutes, set the Log Level to Debug, reboot the panel, and then perform the update via patch tag like usual. The reboot can be performed by clicking the grey bar at the top of the screen, and choosing Settings > Advanced Settings > enter IC or DC > Panel Reboot.

The process for updating via Patch Tag involves clicking the small grey bar at the top of the main screen and choosing Settings > Advanced Settings > enter IC or DC > Upgrade Software > Patch Tag > enter iqpanel2.5.2 > OK. The update will then begin. It should take less than 30 minutes for the update to finish. Remember, you must enter iqpanel2.5.2 exactly. The IQ2 must be monitored and connected with a local WIFI network for the update to be performed. It should have its backup battery charged, and the system should be receiving AC power from its plug-in transformer.

If you have any questions about this update, please contact your monitoring company. If you are monitored by Alarm Grid, you may email us at support@alarmgrid.com for assistance. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm.com has announced that there is a new update for the Alarm.com Round SkyBell Security Doorbell Camera. This is known as the ADC-VDB101 for the "Satin Nickel" finish, and the ADC-VDB102 for the "Oil-Rubbed Bronze" finish. The update can be pushed down by your monitoring company.

Alarm dot com adc vdb101 round hd video doorbell aluminum


The new Alarm.com SkyBell update is known as Version 5039. According to Alarm.com, the new update fixes a bug that caused the indoor chime for the doorbell camera to not ring when the ambient temperature dropped below a certain point. It was also possible that the SkyBell would perform an unusual ringing pattern if the temperature dropped too low. Another resolved issue caused the SkyBell device to not upload video clips to the Alarm.com servers until the device was rebooted. Alarm.com says that these issues should be resolved with the new update.

Remember that this update is only for the round Alarm.com SkyBell Doorbell Camera. If you have the rectangular "slim-line" model, also known as the Alarm.com ADC-VDB105 or ADC-VBD106, then this update does not apply to you. In order to receive the update, you must have your Alarm.com ADC-VDB101 or ADC-VDB102 powered on and connected with the Alarm.com servers. You can then have your monitoring company push down an update. We advice contacting your monitoring company to have the update pushed down as soon as possible.

If you are monitored by Alarm Grid, then we recommend emailing us at support@alarmgrid.com at your earliest convenience. Just let us know that you want the latest update for your Alarm.com SkyBell, and we'll take care of the rest. There is no charge to receive the update, but keep in mind that the update will not go through if the device is offline. Make sure your WIFI is running and that the device is powered on. Also remember that we only check our email from 9am to 8pm ET M-F. Please also email us if you have any questions. We look forward to hearing from you!

Update: It turns out that this is update will be pushed down automatically by Alarm.com, and no action is required on the part of the customer. Once the update is available, dealers as well as end-users will also be able to manually request the update through the dealer portal, or the customer website.

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