Back in May of 2018, we posted about Alarm.com discontinuing support for some older Z-Wave thermostat models. This meant that it was no longer possible to add these thermostats to an Alarm.com account. Only existing units that already been added were grandfathered in. But there's an update.
Before, you would lose access to these thermostats through Alarm.com if you ever had to have your Alarm.com account recreated for whatever reason. The most common reason for this is because you were switching to a new alarm dealer. Upon rebuilding the Alarm.com account, the Z-Wave thermostat integration was lost, and you would no longer be able to use the older unit with the platform. Many users were required to purchase new thermostat models as a result.
The following Z-Wave thermostats were affected by this issue:
- 2GIG CT-100
- 2GIG CT-30
- GE TSTAT-300
Alarm.com has now provided an update so that you will be able to pair any of the aforementioned Z-Wave thermostats to an Alarm.com account. In other words, you can now use any of the models listed above with your Alarm.com Z-Wave Network. However, we generally recommend upgrading to a newer model, as the units listed above are quite old and may not offer all of the features that you would expect out of a newer thermostat. Newer thermostats also have cleaner, more user-friendly interfaces that make them easier to use. But if you have one of the aforementioned models, then you will now be able to use it in your home.
If you have any questions, or if you would like to learn more about the monitoring services offered by Alarm Grid, please email us at firstname.lastname@example.org. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!