Alarm.com has announced that Firmware Update 189G is now available for DSC PowerSeries NEO Dual-Path Communicators. Both the DSC TL880LEAT N AT&T & IP Dual-Path Communicator and the DSC TL880LTVZ N Verizon & IP Dual-Path Communicator can receive the new update from the Alarm.com servers.
Firmware Update 189G provides multiple stability fixes, and it resolves some issues that have been known to affect DSC PowerSeries NEO Communicators. It is recommended that anyone using a DSC PowerSeries NEO with a dual-path communicator for use with Alarm.com has the update pushed down to their system as soon as possible. Any DSC PowerSeries NEO System with a DSC TL880LEAT N or a DSC TL880LTVZ N can receive the update. This includes the DSC HS2016NK, the DSC HS2032NK, the DSC HS2064NK, and the DSC HS2128NK, which are all sold by Alarm Grid.
As is the case with any Alarm.com Firmware Update, there may be a small fee to push this update down to your panel. This fee is applicable if the update is forced to be sent across a cellular network. If you are monitored by Alarm Grid, then we will simply add the fee to your next monitoring bill. If your NEO System is properly configured for both IP and cellular, then the update should be sent across the internet, and no fee should be applied.
Remember that this update is for the Alarm.com Dual-Path NEO Communicators only. The update is not for the cell-only communicators. If you have either the DSC TL880LEAT or the DSC TL880LTVZ (the non-N models), then you do not need to request this update. If you have a DSC PowerSeries NEO System that is monitored by Alarm Grid and you aren't sure which communicator you have, then you can email us, and we will be happy to check.
If you are an Alarm Grid monitored customer with a DSC PowerSeries NEO System and one of the Alarm.com Dual-Path Communicators, please email us at firstname.lastname@example.org to request the firmware update. Please make sure that your NEO System is powered on and connected with Alarm.com servers so that the update can be pushed down successfully. Our support team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!