2GIG GC3e Posts

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Alarm Grid has been hearing reports from 2GIG GC3 and 2GIG GC3e users with trouble conditions that they cannot clear. According to reports, these unclearable errors only occur on these systems when Smart Area Partitioning is enabled. While inconvenient, they shouldn't cause much issue.




When a "trouble" condition appears on a 2GIG GC3 or 2GIG GC3e with partitions enabled, the "Smart Areas" menu button on the panel will appear yellow. Normally, you fix the trouble condition itself first. Then, you acknowledge the trouble by clicking on Smart Areas, entering your Master Code, and clicking the "speech bubble" next to the partition associated with the trouble. Then the trouble should clear, and the Smart Areas button should return to its usual blue state, indicating that everything is normal. More information on the trouble-clearing process can be found in this FAQ.

In the case of our customers who have reported this issue, they received a valid trouble condition of "Console Broadband Network Failure" or "Cellphone Communication Failure" appearing on various Smart Areas of their GC3 and GC3e systems. Because this was a system trouble, it showed up on multiple partitions. The trouble condition was then resolved successfully, as evidenced by the ability to send successful test signals via all communication paths to Alarm.com. However, the trouble message became stuck in multiple partitions and could not be cleared by any means.

Alarm Grid was able to replicate a similar issue through a relatively unique method. We found that if you enrolled a sensor with a GC3 or GC3e, put the sensor into a trouble condition (e.g. loss of RF supervision, cover tamper, etc.), and then deleted that sensor from the system without ever correcting and clearing the trouble condition, then the same situation would occur. Whichever partition the sensor was assigned to would be stuck with a permanent trouble condition that could never be cleared, regardless of which troubleshooting method was attempted. Of course, this would rarely happen in practice, as a responsible user would fix a trouble condition before intentionally deleting a sensor. But nevertheless, we were able to replicate a similar problem in practice.

Various methods have been attempted to fix this issue, but nothing has worked at removing these seemingly unclearable troubles. Some of the methods attempted have included disabling and then reenabling partitions, powering down the panel for a hard reboot, performing a reboot through System Manager, upgrading the firmware version, and factory defaulting the system. Users have reported that once they acknowledge the error that the panel stops making any audible sounds associated with the trouble condition, but still, the Smart Areas button remains a disturbing yellow color.

Not every GC3 and GC3e with partitions enabled appears to be affected. From what we can tell, only a small number of these systems are displaying such an error. Either that, or most users have chosen simply to ignore the issue, and not report it to us. Most of our monitored customers with a GC3 or GC3e have not reported this issue. But the ones who have reported the issue have left us at a loss for a solution. We apologize to these users, as we know how frustrating this can be. We don't often encounter issues we can't solve with a little bit of thinking, but this is one of those rare cases where we are just as confused as you are.

While this issue is annoying and bothersome, it doesn't appear to have any major impact on the performance of the system. The GC3 or GC3e System will still report to Alarm.com as intended, and it can still be relied upon for security and life-safety purposes. The one pressing factor though is that this issue can make it difficult for a user to determine when in fact there is a legitimate trouble condition on their system. Most GC3 and GC3e users who use partitions rely on the Smart Areas button to tell them if something is wrong. If it's blue, then everything is okay. But if it's yellow, then something needs their attention. This is a pretty simple check, and when it's not functioning properly, it's understandably frustrating.

Unfortunately, we do not have a solid fix for this problem at the current time. But luckily, if a new trouble condition occurs, the system will provide a trouble beep locally. It will continue to beep until a user acknowledges the new trouble condition. In addition, if you have trouble notifications enabled through Alarm.com, then you will also receive a new trouble notification via text, email, and/or push notification should any new issues arise. Nortek and 2GIG have been apprised of this error, and advise they are working on a fix.

Our reports indicate that this issue is still present in both the latest GC3 Firmware and the latest GC3e Firmware. The highest firmware currently available for these panels is Version 3.2.5, and even systems on this latest firmware have been shown to be affected. We are hopeful that 2GIG and Nortek will release a fix for these unclearable trouble conditions in Firmware Version 3.2.6. But unfortunately, we have not yet received any indication that such a fix will be implemented. We also have no release date for Version 3.2.6 at this time. Again, we apologize for any inconvenience.

If you are affected by a trouble condition that you cannot clear, make sure to try the conventional methods of clearing it first. Correct the cause of the trouble, and then acknowledge the trouble by following the the steps in the FAQ linked earlier in this post. If you still can't clear the trouble, then please, report it to our support team by emailing support@alarmgrid.com. Your data is valuable to us in reporting the problem to 2GIG and Nortek so that a fix can be implemented. Our support team is available to check and respond to emails from 9am to 8pm ET M-F. As always we look forward to hearing from you!

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If you're planning to give the gift of security this holiday season, then we're here to help! Today, we're looking at the best alarm panels available for the 2020 holiday season. Finding the right panel is the first step to building the perfect security system for your home or office.


The panel serves as the central hub for an alarm system. All sensors programmed with the system will communicate with the panel. The panel is also the piece of equipment that communicates with the outside world, namely a central station and/or a monitoring platform. To do this, the panel must have a communicator that is installed and activated. Some alarm panels come with a communicator already built-in, while others will require you to purchase one separately.

Today, most alarm panels are wireless, all-in-one devices, where the panel itself serves as the keypad for controlling the system. There are still hardwired panels available, but these are less common due to the sheer convenience and ease of wireless all-in-one panels. For the purpose of this buying guide, we will only be focusing on wireless panels, as most new users today opt to go the wireless route. We especially recommend wireless panels for anyone looking to save money by installing their own system without hiring a professional installer. It's easier than you might think, as many installations are done using a screwdriver as the only tool!

The panel you choose will affect virtually every other aspect of your security system. Your panel selection determines sensor compatibility, available communication paths, the user interface (UI) for the system, what accessories you can use with the system, and even the interactive platform you use when controlling your system through your phone. In a way, the panel itself IS the system. It's such an important decision, so you really want to get it right.

Today, we're going to be presenting you with our three (3) most favorite alarm systems available for the 2020 holiday season. What's great about all these systems is that they are all extremely DIY-friendly, and they can be taken to virtually any monitoring company, whether that is Alarm Grid, or someone else entirely. With all of that out of the way, let's get started!

Honeywell Lyric Controller

The Honeywell Lyric Alarm System still represents our favorite alarm panel from Resideo, and it is the most popular system for use with Alarm Grid monitoring services. It is the oldest panel on this list, and it doesn't support some of the more high-tech features offered by the other panels presented here. But when it comes down to choosing an all-around great system for alarm monitoring, the Lyric is hard to beat.

There are three (3) things that the Lyric can do that are impossible for the other panels on this list. If you choose the Lyric, it's usually because of one or more of these aspects. The Lyric is the only panel here that can be set up with an IP-only communication path, without cellular. While cellular is always recommended, some users opt to go internet only for alarm monitoring. The advantage of doing this is that the user can obtain monitoring service at a lower monthly rate. A Lyric System user can sign-up for an Alarm Grid Bronze Plan with central station service for just $15 per month. But a user with a system that requires cellular monitoring will need to pay a minimum of $25 per month for the Alarm Grid Cellular Alarm Monitoring Plan. That $10 monthly saving equates to $120 annually. The user should understand that an internet outage will take their system offline and leave their home or business vulnerable in that situation. But if a user is confident enough in their internet service, then they can certainly take that chance. Of course, the Lyric can be upgraded to use cellular at any time, but if you are trying to save money by setting up IP-only monitoring, then the Lyric offers you that option.

Second, the Lyric is one of the very few alarm systems that is able to interface with Apple HomeKit. This is the premier automation platform used with iOS devices, and many users have existing HomeKit networks that they build around. If you already have HomeKit devices in your home, then it is natural that you would want a security system that can also integrate with that network. It's important to note that the HomeKit integration isn't perfect, as Apple HomeKit can only provide specific alerts for a limited selection of system activity. But the integration makes it possible to perform some basic commands through HomeKit. The integration also allows you to set up automations so that your HomeKit devices activate automatically with activity on your security system. Overall, it's a great feature, and we often recommend the Lyric over other systems just for this feature.

Third, the Lyric is the only system on this list that uses Total Connect 2.0 as its interactive monitoring platform. This is the service that you will use to control your Lyric System remotely through a web browser or an app on your smartphone. The platform allows you to arm and disarm, check the current status of your system, and control automation devices. Remember that you will need to upgrade to a Silver level plan to take advantage of these great features. We think Total Connect 2.0 works just as well as any other monitoring and automation platform, but we have heard of users specifically choosing the Lyric to use this platform over the other ones out there.

You have no shortage of sensor options for the Lyric, as the system has its own lineup of encrypted wireless sensors in the Honeywell SiX Series Sensors. It is also backwards compatible with the widely popular Honeywell 5800 Sensors. As we mentioned earlier, the system is a bit on the older side, and it lacks some of the more advanced features like partitioning and automatic Bluetooth disarming. The panel does technically support camera streaming, but that's only for older legacy cameras that are no longer being manufactured. Also, the system only offers classic Z-Wave functionality, so you won't be able to take advantage of the the extended wireless range and longer battery life of Z-Wave Plus. If you want Z-Wave Plus, and you have the Lyric, then you will need to replace the panel entirely. There is no way to upgrade the existing classic Z-Wave firmware for the Lyric and make it Z-Wave Plus. But if you need HomeKit compatibility, or if you are trying to keep your monthly monitoring costs as low as possible, then the Lyric is almost certainly your best option. With its support of local end user programming, the Lyric is the best system from Honeywell and Resideo as of late 2020. There is a good reason why it remains the most popular Alarm Grid security system.

One last note is that while a plug-in transformer comes included with the Lyric, no power cable for connecting the system to the transformer is included. We recommend purchasing a Honeywell LT-Cable for this purpose.

The Lyric is for you if:

  • You want to save money by going IP only.
  • You want compatibility with Apple HomeKit.
  • You want to use Total Connect 2.0 as your interactive platform.
  • You don't need automatic Bluetooth disarming, partitioning, or Z-Wave Plus functionality.

Qolsys IQ Panel 2 Plus

The Qolsys IQ Panel 2 Plus is without a doubt the most feature-packed system we offer at this time. It has totally changed the game with its advanced features like automatic Bluetooth disarming, camera streaming from the panel, partitioning, facial recognition, and a super innovative wellness platform. The IQ2+ offers a seamless integration with Alarm.com, which serves as the interactive monitoring and automation platform used with the system. It is also currently the only system where you can perform Alarm.com Smart Scenes directly from the main panel. We also love the system's UI, as automation devices like lights, door locks, and smart thermostats can all be accessed from the main panel screen. It is easy to navigate, and we find that it is arguably the most intuitive panel for users who have never used a security system before. Really, the Qolsys IQ Panel 2 Plus is the system we almost always recommend for any user not needing HomeKit functionality or low-cost IP-only monitoring.

Since this system, communicates through Alarm.com, you must have a cellular connection set up with the system. The good news is that you won't have to buy a communicator, as the IQ2+ already has one built-in (AT&T LTE or Verizon LTE). The bad news is that monitoring for this system starts at $25 per month, assuming you get service with Alarm Grid. And if you want central station service and the ability to do cool things through Alarm.com, such as arming and disarming remotely and setting up automated smart scenes, then the minimum cost jumps up to $35 per month for our Gold Plan. You may want to review this post that explains our monitoring plans in more depth.

One other awesome aspect of the IQ2+ is that it supports DSC PowerG Sensors. These wireless sensors are some of the best in the industry. They can be used from up to 2,000 feet away from the IQ Panel 2 Plus in an open air environment, and they utilize 128-bit AES encryption for advanced protection and security. You also get the choice of one of three (3) legacy sensor frequencies (319.5 MHz, 345 MHz, or 433 MHz). If you are upgrading from an older system, this is fantastic, as there is almost certainly a version of the IQ2+ that will let you bring over your old wireless sensors.

But even with all its bells and whistles, the IQ Panel 2 Plus is still not a perfect alarm system. We aren't blown away with its build quality, as some users have reported struggles in properly closing the panel after opening it up. And having an integrated communicator might seem like a good thing, but it also means that the entire panel must be replaced if the one inside fails for any reason. The same will hold true when the inevitable LTE Sunset occurs, though that should be years into the future. All that being said, if you are looking for the most feature-rich alarm system on the market today, you would be hard pressed to find a better option.

And unlike the other systems listed here, the Qolsys IQ Panel 2 Plus comes complete with BOTH a plug-in transformer AND a power cable for connecting. It is ready to be set up and powered on using nothing more than a screwdriver! Also included is a small table stand for keeping the system upright if wall-mounting is not desired.

The IQ Panel 2 Plus is for you if:

  • You want a system with the most advanced features.
  • You want easy access to smart home automation.
  • You want to use PowerG Wireless Sensors.
  • You can accept a system without replaceable components.

2GIG GC3e

The 2GIG GC3e is the current flagship system from 2GIG, though that might soon change with the 2GIG Edge on the horizon. This panel was introduced in 2019, as 2GIG was a fairly late arriver to the encryption game. But it's here now, and it's ready to support 2GIG eSeries Encrypted Sensors, while still being backwards compatible with older 2GIG 345 MHz Sensors and Honeywell 5800 Sensors.

If we're being completely honest, we rarely recommend the 2GIG GC3e over the Lyric or the IQ2+. The Lyric offers some unique features (HomeKit support and IP-only monitoring) that make it the best option in many cases, while the IQ2+ is the most feature-rich system we offer. The GC3e just doesn't have any one particular feature that helps it stand-out from the other two. We usually only steer people toward the GC3e if they want an Alarm.com System, but don't want the Qolsys IQ Panel 2 Plus for whatever reason. We must also admit that the GC3e local end user programming is a bit more cumbersome than the Lyric or the IQ2+. People who choose the GC3e are usually those who are accustomed to the 2GIG panel, and are upgrading from an older 2GIG GC2 or 2GIG GC3.

That doesn't mean the GC3e is a bad system. The truth is that it actually has the best build-quality out of any system listed here. The panel just feels well-made and durable, especially when compared with the Qolsys IQ Panel 2 Plus. And while you don't get fancy features like panel camera streaming, Bluetooth disarming, or Apple HomeKit support, you do get a nice partitioning suite, and Z-Wave Plus functionality with the ability to create localized smart scenes. Also, unlike the Qolsys IQ Panel 2 Plus, you can actually swap out the cellular communicator in the GC3e. It is rather inconvenient that you have to buy a communication module add-on to get the system monitored, but this is a good thing if you ever need to replace your system's communicator for whatever reason.

This is matter of subjective personal opinion, but I can say one very nice thing about the GC3e. Out of every panel we offer, the 2GIG GC3e looks the nicest on the wall, and has the most fluid and satisfying touchscreen controls out of any panel I have personally ever used. And sometimes, that alone is the selling factor. There are users out there who don't care about fancy technical features or easily accessible automation menus, and they just want a high-quality system that looks good and does what they need it to do. If that is you, then maybe you should consider the GC3e.

Remember that while the 2GIG GC3e includes a plug-in transformer for providing power, it does not include a power cable for connecting the transformer to the panel. Just like with the Lyric, the Honeywell LT-Cable makes a fantastic power cable for this purpose.

The GC3e is for you if:

  • You want the panel with the best build-quality.
  • You don't care about fancy extra features.
  • You want an Alarm.com System with a replaceable communicator.
  • You can deal with programming that is a bit more cumbersome.

We hope that this post has given you some insight into choosing a new system for alarm monitoring. Stay tuned to our blog, as we will soon present a buying guide for the various security sensors you can choose from. Remember to email us at support@alarmgrid.com if you have any questions. We are available to respond to emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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As security professionals, we often encounter myths regarding security systems. There is a lot of untrue information out there, so we figured it would be a good idea to debunk a few security system myths to help end users understand the facts. Here are three false security system myths.


Myth #1 - Only Professionals Can Install a Security System

There was once a time when security systems were hardwired, and it was virtually impossible for a DIY user to install one. But with the rise of wireless alarm panels, many security systems can be installed using nothing more than a screwdriver. An end user can install their own system, program their own sensors, and get their system activated for monitoring service. Most wireless alarm panels even support desk mounts that allow a user to install a system without drilling holes in the walls. This can help a user save a lot of money by not having to hire a professional installer.

Myth #2 - Wireless Security Systems Are Not Secure

When wireless security systems first hit the market, many were easily defeated by third party devices. An intruder could block the signals from wireless sensors and prevent them from reaching the panel. They could also send false signals to the panel to make it appear as though a break-in was occurring, when really nothing was happening. But most modern wireless panels support encryption to prevent this from happening. This makes foul play all but impossible. There are many encrypted sensor options to choose from, including the Honeywell SiX Series Sensors for the Honeywell Lyric, the PowerG Sensors for the Qolsys IQ Panel 2 Plus, and the eSeries Sensors for the 2GIG GC3e.

Honeywell sixminict wireless door slash window contact for lyric

Myth #3 - Security Systems Only Perform Security Functions

When shopping for a security system, many buyers only consider the security aspects. The reality is that a modern security system does so much more than just keep you and those around you safe. Nearly every security system on the market today also offers smart home automation capabilities. You can pair a variety of smart home devices with your system, including smart lights, door locks, programmable thermostats, and more. You can then control these devices from the panel and have them activate automatically with programmed smart scenes. And if your system is monitored, then you can control the devices from anywhere using a web browser or a mobile app on your phone.


Security systems today are more powerful and easier to use than ever before. Now is a great time to get started with a new security system for your home or business. Check out this post to learn more about the monitoring plans offered by Alarm Grid. If you're interested in getting started, then please email us at support@alarmgrid.com for more information. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!

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If you're using a newer wireless security system, then you will definitely want to explore the encrypted sensor options that we offer! Encrypted sensors are virtually impossible to hack, and they can make your security system even more secure. There are many great options available.

Honeywell sixminictpk5 a 5 pack of sixminict encrypted wireless

As you know, a home security system or a business security system is an investment you make for the protection of yourself, your property, and those around you. A proper system should also give you peace of mind and make you feel safe. It doesn't do you any good if an intruder manages to defeat your system. But with encrypted sensors, that is extremely unlikely to ever happen.

If you aren't familiar with encryption, it refers to techniques for encoding data and signals so that only authorized individuals and/or equipment are able to access the information. When it comes to wireless alarm systems, encrypted sensors send protected signals that can only be accessed, received, and interpreted by the authorized panel.

When wireless systems first rose to prominence, they rarely, if ever, used encryption. This made many people wary of wireless security panels, and they felt more secure using wired ones. The lack of encryption wasn't seen as a fatal flaw, as an intruder would have to be extremely savvy and really know what they're doing to defeat even a non-encrypted sensor. To this day, many people feel totally comfortable and safe using non-encrypted equipment. Remember, most intruders don't have the knowledge to beat wireless sensors, even if they aren't using encryption.

But there are the rare, professional criminals who do take the time to extensively study security equipment, and they develop techniques for beating non-encrypted devices. This is very uncommon, but it's not unheard of. And if you aren't using encrypted sensors, then you are leaving yourself open to this small risk. Whether or not that means outfitting your system with all-new encrypted sensors, or even upgrading to a different system that is capable of supporting encrypted sensors is up to you. We just want to make you aware of your options.

Today, we're going to briefly look at some popular wireless systems and explore their encrypted sensor options, as well as their non-encrypted sensor lineups. This will help you learn more about your system, or one you are considering for purchase.


Honeywell Lyric Controller

Honeywell lyric controller encrypted wireless security system


The Lyric represents the first the first encrypted panel from Resideo, formerly known as Honeywell. The system has its very own lineup of encrypted sensors called the Honeywell SiX Series Sensors. The lineup is a bit limited, as its lacking options like an outdoor door and window sensor and a curtain motion sensor. But the good news is that these sensors are extremely secure with their military grade 128-bit AES encryption.

You can supplement your SiX Series Sensors on your Lyric System with devices from the Honeywell 5800 Series. These sensors are not encrypted, but the lineup offers more diverse selection than the SiX Series lineup. You could consider using encrypted sensors for the most vulnerable parts of your home or office, while using non-encrypted 5800 Series devices for areas where it isn't as important. The non-encrypted 2GIG 345 MHz Sensors are also compatible with the Lyric once the system is on Firmware Version MR3 or higher.


Qolsys IQ Panel 2 Plus

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy


There are some outstanding encryption options available for the Qolsys IQ Panel 2 Plus, regardless of which version you have. Any IQ Panel 2 Plus System can readily support DSC PowerG Sensors. Not only do these sensors have an outstanding wireless range of up to 2,000 feet away from the IQ Panel 2 Plus, they also utilize military grade 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) technology.

And if you have the 319.5 MHz Version of the Qolsys IQ Panel 2 Plus, then you can also pair Qolsys S-Line Sensors, which use rolling code encryption. This rolling code encryption isn't quite as secure as the encryption used by PowerG Sensors, but it still does a good job of keeping your system protected. The S-Line Sensors will also utilize encryption when paired with the original Qolsys IQ Panel 2. The original IQ Panel 2 cannot use PowerG Sensors.

In terms of non-encrypted options, each IQ Panel 2 Plus can support one of three (3) non-encrypted radio frequency signals. The available options are 319.5 MHz, 345 MHz, and 433 MHz, and it is dependent upon which version of the IQ Panel 2 Plus you buy. Again, it is certainly possible to mix encrypted sensors with non-encrypted sensors on the same system. But with the diversity and selection of the PowerG lineup, you probably won't need to look outside too much.


2GIG GC3e

2gig gc3e wireless encrypted alarm panel


The big highlight when the 2GIG GC3e was introduced was its ability to support encrypted sensors. While it took a little while before its encrypted sensor lineup became available, we were very pleased with the result. The 2GIG eSeries Sensors use highly secure encryption to keep your system protected. It also seems that 2GIG is regularly expanding upon this lineup, as we have been seeing new eSeries Sensors hit the market it recent times. All of the 2GIG eSeries Sensors are compatible with the GC3e, as well as its little brother, the GC2e.

With the GC3e, you also get access to the Honeywell 5800 Sensors and the 2GIG 345 MHz lineup. Just like with the Lyric, there is a bit more of a diverse selection of non-encrypted sensors available for the 2GIG GC3e. You can definitely set up a mixture of encrypted and non-encrypted sensors to meet the needs of your business. But with new 2GIG eSeries offerings continuing to become available, you shouldn't have much trouble building a fully encrypted 2GIG Security System.


Alarm grid inside security stickers

If you are looking to set up an encrypted security system, then Alarm Grid is here to help! We can let you know if your existing system has any encrypted sensor options available. We can also help you determine if you are currently using encrypted devices or if your existing sensors are non-encrypted. Many users have trouble determining. Either way, we'll help you make an informed decision so that you can get the most out of your monitoring service. If you want to reach us, please email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid is back with another video recap! This time, we have six (6) new videos to share. We spent a lot of time this week focusing on the 2GIG GC3e, but we also covered some other security equipment as well. We hope you enjoy this latest batch of videos. Let's check them out!

Alarm grid inside security stickers

Properly Opening Up a 2GIG GC3e

I show you how to open up the 2GIG GC3e Security Panel. Before opening the system, you must loosen the set screw at the bottom. If the panel is wall-mounted, you can press the panel against the wall and lift upward. Otherwise, lay the panel face-down, and pop off the back plate using your finger or a screwdriver. Opening up the GC3e Panel is often done to access the system's terminal block and backup battery.


Powering On the 2GIG GC3e

I show you how to power on the 2GIG GC3e Alarm System. The system uses a 14VDC, 1.7A transformer for primary power. If primary power is lost, then a backup battery will keep the system running. When powering on the 2GIG GC3e, we recommend connecting the backup battery first, followed by the transformer. Alarm wiring is not included with the 2GIG GC3e, so you must supply your own. We recommend using a Honeywell LT-Cable for this purpose.


Deleting a Defective Z-Wave Device from the GC3 or GC3e

I show you how to delete a defective Z-Wave device from a 2GIG GC3 or 2GIG GC3e. Some reasons why a Z-Wave device might be displayed as failed include the device being powered down or out of wireless range. Deleting a defective Z-Wave device is usually a good option if the device is lost or destroyed so that a traditional exclusion process cannot be performed. Any failed Z-Wave device will have an error icon next to it in the Smart Home Devices Menu.


Setting Up a Cellular Communicator for a 2GIG GC3e

I show you how to add a cellular communicator to a 2GIG GC3e Security System. Doing this will allow you to activate the 2GIG GC3e System for monitoring service. And if the monitoring plan includes access to Alarm.com, then you will also be able to control the system remotely through that platform. The 2GIG GC3e has a side slot for you to easily install a cellular radio. Remember to power down the system completely before installing the cellular communicator.


Powering the TG-1 Express Using the On-Board Terminals

I show you how you can power the Telguard TG-1 Express using its on-board power terminals. The Telguard TG-1 Express is used to take over the phone dialer for a panel so that it can communicate across a cellular network. Normally, the TG-1 uses a single RJ31X connection for power and communication with the panel. But if the existing power wires from the RJ31X cable are cut, then you can instead make the auxiliary power connections at the TG-1 on-board terminals.


Properly Closing the Qolsys IQ Panel 2

I show you how to properly close the Qolsys IQ Panel 2 Security System. To properly close the system, you want to align the top tabs first. Then you should lock the bottom two (2) tabs into place. Lastly, make sure the top four (4) tabs remain closed, and click them into place if they are not. The panel will make a strange noise every half-hour if it is not closed properly. The main reason to open the IQ2 is to replace its backup battery every few years.

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It's Monday again, and this is normally when we would be present you with a video recap. But since we're still working on getting our entire video team together, we figured this was a good time to catch up on some videos we missed in previous recaps, as well as present some classic videos.


How Do I Clear a Latched Alarm Using a Tuxedo Touch Keypad?

I show you how to clear a latched alarm on a Honeywell Tuxedo Touch Keypad. This is done by performing a typical disarm and then clearing the faulted zone. The reason why alarms become latched or stuck is because of the alarm memory feature on the Honeywell VISTA Systems. The panel wants to be sure that you are aware that an alarm previously occurred, so it makes you clear the faulted zone, even after disarming at the keypad.


Programming a Zone to a 2GIG GC3e

I show you how to program a wireless sensor to a 2GIG GC3e Security System. This is a very important step when setting up a security system. Every sensor used with the system will require at least one zone on the system. When you program the zone, you will set various options and configurations that will determine how the system responds when the associated sensor is faulted. You will also enroll the Serial Number with the GC3e so that the panel can recognize the sensor.


Honeywell 5808W3: Program Low-Temp to Lyric

Alarm Grid Co-Founder Sterling shows you how to program the low-temperature detection function for a Honeywell 5808W3 Smoke Detector to a Honeywell Lyric Alarm System. The Honeywell 5808W3 is a smoke and heat detector that also offers low-temperature detection, which is commonly referred to as freeze detection. The 5808W3 uses Loop Number 3 for low-temperature detection, and it activates a temperatures below 41°F. This is good for letting the user know before the pipes potentially freeze.


Lyric Security System: Change Master Code

Sterling shows you how to change the Master Code on a Honeywell Lyric Security System. The Master Code is used primarily for arming and disarming the system and accessing the Master Tools Menu. It can be used to adjust or change a limited selection of system settings. However, changing most advanced settings and making zone changes will require the Installer Code. We strongly recommend changing the Master Code from its default of 1234 for security purposes. But we advise leaving the Installer Code at its default of 4112.

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Alarm Grid has a short but sweet video recap for you! Last week's recap was skipped to spread the cheer about our headquarters reopening, but we're here now! Unfortunately, we only have three (3) videos to share. Also, our usual team wasn't quite ready yet, so I had to make more appearances.

2gig gc3e wireless encrypted alarm panelThis week's videos are centered around the 2GIG GC3e Security System. This is a wireless all-in-one panel with support for encrypted 2GIG eSeries Sensors, as well as non-encrypted 345 MHz sensors. The system has a beautiful 7-inch touchscreen, built-in WIFI, partitioning support, and an integrated Z-Wave Plus controller. We hope these videos help you feel more comfortable in setting up your own 2GIG GC3e System for your home or business!

Pairing a Z-Wave Device to the 2GIG GC3e

I show you how to pair a Z-Wave device with the 2GIG GC3e. The GC3e has a built-in Z-Wave Plus controller, which allows you to pair Z-Wave Plus and classic Z-Wave devices with the system. Common Z-Wave devices include lights, door locks, thermostats, and more. Programmed Z-Wave devices can be controlled from the panel and remotely from Alarm.com if the system is monitored. Most Z-Wave devices are excluded, or cleared, from the network before being added.


Programming a Key Fob Into a 2GIG GC3e

I show you how to add a key fob to a 2GIG GC3e. A key fob is a small handheld device that you can use to control your security system from a distance. Most key fobs will allow you to conveniently arm and disarm your system and operate programmed relay-triggered devices. Many key fobs also have the ability to set off panic alarms in distress situations. The 2GIG GC3e supports various 345 MHz wireless key fobs.


Adding or Changing User Codes on a 2GIG GC3e

I show you how to add, change, and delete user codes on a 2GIG GC3e. A user code is a sequence of numbers that you enter into a system to verify that you are an authorized user. The 2GIG GC3e supports up to 100 user codes. It is advised that each regular user has their own code. Each new code on the GC3e must be enabled for the use with system after it has been added.

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Alarm Grid has been releasing some useful new FAQs and guides on using and setting up the 2GIG GC2e and 2GIG GC3e Security Systems. We wanted to let you know about this content so that you can start getting the most out of these panels. Both can make a great addition to a home or business!

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2gig gc2e wireless encrypted alarm panel

Both the 2GIG GC2e and 2GIG GC3e support the Alarm.com interactive service platform. By activating the system on a compatible monitoring plan, you will be able to control your 2GIG Panel remotely through the Alarm.com website and mobile app. This is great for operating your system while you are on the go! You will need a compatible LTE cellular communicator for the system to activate it for monitoring service!

Another exciting feature is that both systems offer built-in Z-Wave Plus functionality, which allows you to build a robust and powerful smart automation network for automatic operation and control for various devices used around your home or business. You can also integrate the exclusive lineup of encrypted 2GIG eSeries Sensors with these systems for enhanced wireless security and protection.

The 2GIG GC3e is a bit more robust than the GC2e, as the GC3e offers additional features like built-in WIFI, Smart Area Partitioning, and a larger touchscreen. You also have the ability to set up more wireless zones on the GC3e, which can come in handy for a larger home or business. But really, both systems can adapt well to nearly any situation.

Here we have some recent FAQs we have written for the 2GIG GC2e:

And here are some on the 2GIG GC3e:

If you want to learn more about the 2GIG GC2e or 2GIG GC3e, or if you have questions about alarm monitoring in general, please email us at support@alrmgrid.com. Our team would love to help you out so that you can make an informed buying decision. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Are you moving into a new home? Alarm Grid will do its part to help make your relocation as easy as possible! You can usually bring your existing security system and activate it for monitoring service at your new house. We can help you every step of the way, from planning to testing!

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Before you cancel your existing service, you should remember that Alarm Grid charges you month to month. When you pay your monthly bill, you are essentially paying in advanced for your next month of monitoring service. If you plan to move then you should try and cancel your service before your next billing cycle. That way, you won't get charged an extra month. We are happy to cancel your plan at the last minute if it means preventing an extra bill. But we can't refund you once you have already been charged, so make sure to plan accordingly. Keep in mind that there are no fees to cancel service, or to start new service. You will not pay anything extra to bring your service from your old location to your new one. To us, this is the same as us cancelling an old account and opening a new one.

When making move, you are often left to decide whether you should bring your existing system or start fresh with a new one. And really, it depends. If you have a wired system that would be difficult to bring, or if you have an older wireless system, then it might worth getting a new system. This could also be a good time to get a new LTE cellular communicator if you have been using an older 3G or CDMA module. On the other hand if you have one of the newer wireless systems that we often talk about, like the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, or the 2GIG GC3e, then you should totally bring it! You can also bring your wireless sensors and set them up around your new home.

Whether you brought your existing system or found a new one, you will follow the same general process for setting it up. If you don't want to mount the panel to the wall, then a desk mount might be a great option. And if you are using double-sided foam tape to mount your wireless sensors, then you will probably want to pick some up. Double-sided foam tape isn't too expensive, and you can find it in pretty much any major retail outlet or a hardware store. You can always drill some holes and hard-mount your panel and sensors if you prefer. It's completely up to you.

Once you have your system set up, you can go through the same easy activation process as one of our new customers. Remember that you or a designated individual will need to be on-site and able to work with the system at the time of activation. Check these tips for making your activation as easy as possible. You should visit our monitoring page or email us at support@alarmgrid.com to choose an activation slot. The activation is a great time to get an updated Certificate of Alarm for an insurance discount at your new home. Just make sure to have all of the applicable sensors powered on and enrolled with your system before the activation. And please feel free to email us beforehand if you have any questions. We have activation slots available from 9am to 8pm ET M-F. We look forward to helping you during your move

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Alarm Grid welcomes you to June! The year has certainly flown by. While there have been some challenges, we're here to help you take a step back from it all, and instead focus on the ever-exciting world of security and home automation! Here is what you can expect soon from Alarm Grid.


Next Generation Systems

If you follow this blog regularly, then you will already know that the Resideo PROA7PLUS from Honeywell Home and the Qolsys IQ Hub will soon be entering the market as brand-new, state-of-the-art security systems. Both are expected to be fantastic options for anyone looking to outfit their home or business with a new system. We also believe that they will be great for existing security system users who want to spice things up with a brand new panel upgrade. While we unfortunately cannot provide an official release date for either of these systems just yet, we can say that they are coming soon. Stay tuned for further updates.


Home Automation for Summer

Summer is a great time to get started with home automation. As we have outlined previously, nearly all Alarm Grid customers have a system that can readily support Z-Wave Smart Home devices. A popular option for the summer months is to outfit the home with a new Z-Wave thermostat that can be controlled from anywhere. That way, you can enjoy maximum energy savings, while still returning to a home that is cool and comfortable. We also sell other smart home devices, such as smart lights and smart door locks. And if you are a regular iOS user, you might also consider building around the Apple HomeKit platform.

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ISC West 2020 in October

We just wanted to give a friendly reminder that ISC West 2020 has been pushed back to October this year. We know all the security enthusiasts out there are accustomed to having the event in the spring time. But we believe that an autumn ISC West will be a nice change of pace. And it also gives manufacturers more time to truly bring their A-game. Just like last year, Alarm Grid will have a full team on the demonstration floor covering the exciting action. We're sure that there will be a few surprises along the way, and you certainly won't want to miss this year's edition!


Get Monitored!

Remember that the only way to truly unlock the full potential of your security system is with Alarm Grid monitoring service. We have monitoring plans for all budgets and security and automation needs. If you haven't already, make sure to check out our monitoring page. You can also review this prior post to learn about our monitoring plans in full detail. If you have any questions, you are free to email us any time at support@alarmgrid.com. Our support and planner teams check email Monday thru Friday from 9am to 8pm ET. We look forward to hearing from you!

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