Are you moving into a new home? Alarm Grid will do its part to help make your relocation as easy as possible! You can usually bring your existing security system and activate it for monitoring service at your new house. We can help you every step of the way, from planning to testing!
Before you cancel your existing service, you should remember that Alarm Grid charges you month to month. When you pay your monthly bill, you are essentially paying in advanced for your next month of monitoring service. If you plan to move then you should try and cancel your service before your next billing cycle. That way, you won't get charged an extra month. We are happy to cancel your plan at the last minute if it means preventing an extra bill. But we can't refund you once you have already been charged, so make sure to plan accordingly. Keep in mind that there are no fees to cancel service, or to start new service. You will not pay anything extra to bring your service from your old location to your new one. To us, this is the same as us cancelling an old account and opening a new one.
When making move, you are often left to decide whether you should bring your existing system or start fresh with a new one. And really, it depends. If you have a wired system that would be difficult to bring, or if you have an older wireless system, then it might worth getting a new system. This could also be a good time to get a new LTE cellular communicator if you have been using an older 3G or CDMA module. On the other hand if you have one of the newer wireless systems that we often talk about, like the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, or the 2GIG GC3e, then you should totally bring it! You can also bring your wireless sensors and set them up around your new home.
Whether you brought your existing system or found a new one, you will follow the same general process for setting it up. If you don't want to mount the panel to the wall, then a desk mount might be a great option. And if you are using double-sided foam tape to mount your wireless sensors, then you will probably want to pick some up. Double-sided foam tape isn't too expensive, and you can find it in pretty much any major retail outlet or a hardware store. You can always drill some holes and hard-mount your panel and sensors if you prefer. It's completely up to you.
Once you have your system set up, you can go through the same easy activation process as one of our new customers. Remember that you or a designated individual will need to be on-site and able to work with the system at the time of activation. Check these tips for making your activation as easy as possible. You should visit our monitoring page or email us at firstname.lastname@example.org to choose an activation slot. The activation is a great time to get an updated Certificate of Alarm for an insurance discount at your new home. Just make sure to have all of the applicable sensors powered on and enrolled with your system before the activation. And please feel free to email us beforehand if you have any questions. We have activation slots available from 9am to 8pm ET M-F. We look forward to helping you during your move