Honeywell IPCAM-WIC2 Posts

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Alarm Grid has received reports that some users have been getting excessive and unnecessary notifications regarding Total Connect 2.0 HD Cameras. The issue appears to have been the fault of the AlarmNet Servers, and it is nothing to worry about. It appears to have since been resolved.

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According to reports, the issue only affected Total Connect 2.0 HD Cameras, including the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1. None of the Total Connect 2.0 Legacy Cameras were affected. The issue caused many users to receive random text and email notifications simply stating that their cameras were "online". Most users reported that the notifications came through starting around 1pm ET yesterday and later stopped occurring shortly after midnight ET.

From what we can tell, Resideo has since corrected the issue, and no further problems should occur. If you find that you are still receiving unnecessary status notifications from Total Connect 2.0, please let us know by emailing support@alarmgrid.com. Our support team will respond to incoming emails from 9am to 8pm ET M-F. We will make sure to document any issues and pass on any problems or errors to the Resideo AlarmNet team.

Update: We have received official word from Resideo that they were experiencing technical issues last night. This resulted in issues, including random and repeated online/offline messages, failure to stream cameras, and the failure to register new devices. Resideo says that the vast majority of the issues have been resolved, though there are still a small number of false "camera offline" events.

2nd Update: Resideo has since confirmed that the issue has been fixed.

3rd Update: Resideo confirmed that the issue re-appeared Thursday April 23rd and Friday April 24th. The issue has since been resolved.

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Looking for an easy way to improve upon your security system? Adding security cameras and integrating them with your existing setup will really let you unlock your system's full potential. You can have your cameras activate and begin recording as soon as activity occurs on your system.

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The main thing you should consider when choosing cameras for an existing system is to think about which alarm panel you have. Your alarm panel, by extension, determines which interactive service platform you use. Most Alarm Grid monitored customers use either Total Connect 2.0 or Alarm.com. If you have a Honeywell Security System, then you most likely use Total Connect 2.0. If you have Alarm Grid monitoring service using a panel from a different manufacturer, such as Qolsys, 2GIG, or DSC, then you most likely use Alarm.com.

Both Total Connect 2.0 and Alarm.com have their own selection of cameras to choose from. Total Connect 2.0 keeps things simple with just three (3) cameras to choose from as of April 2020. These cameras are the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1. Alarm.com seems to release updated models more frequently, as they continue to update their camera lineup. At this time some of our favorite Alarm.com Camera Models include the Alarm.com ADC-V522IR, the Alarm.com ADC-V622-WELL, and the Alarm.com ADC-V723.

Once you know which camera lineup to choose from, there are many factors for you to consider when deciding which camera to buy. Some of these factors include whether the camera is for indoor or outdoor use, the recording quality of the camera, the camera's viewing angle, and how much money you would like to spend. Since Honeywell only has three cameras currently on the market, it's usually pretty cut and dry which one is best for your needs. With Alarm.com, there are more options to consider.

Whether you are using TC2 or ADC, you can view the live feed for your camera remotely from anywhere in the world using an app on your phone. You can also set a camera to begin recording, whenever activity occurs on your system. For example, if someone faults an Entry/Exit Zone and triggers an Entry Delay countdown, then you can have your camera record all the action. Usually, it will just the routine activity of an authorized individual arming the system, but you will be ready if anyone tries to make an unauthorized entry into your home or business. And you can set your cameras for all sorts of triggers, included faulted sensors, system alarms, at certain times of day, and more.

Remember that you will need a monitoring plan that includes video surveillance to use security cameras. If you already have a monitored system with Alarm Grid, then the easiest option is to upgrade to a Platinum Level Plan (Self or Full). To learn more, or if you have any questions about security cameras or our monitoring services, please email us at support@alarmgrid.com. We check our support emails from Monday thru Friday, 9am to 8pm ET. We look forward to hearing from you!

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Hi DIYers! We've learned that a new update to Total Connect 2.0 lets users enable a "Privacy When Disarmed" feature on their HD Cameras. This prevents the cameras from recording and capturing video clips while the system is Disarmed. It will then operate as normal when the system is Armed.

The Privacy When Disarmed feature is great for users who don't want to be bombarded with notifications that appear when their camera activates while they are around. This feature will automatically put the camera into Privacy Mode whenever the system is Disarmed. Once the system is Armed, the camera will exit Privacy Mode and begin operating normally. Many users don't need their camera to record and capture clips while their system is Disarmed, but having to go in and manually toggle the Privacy Mode option every single time can be inconvenient. Now there's an effective solution available!

Each Honeywell HD Camera can be set with the Privacy When Disarmed feature individually. There is currently no way to enable the feature for all the cameras at once. So if you want to use it with all your cameras, you must enable the option for each of them. Additionally, the feature right now turns off Privacy Mode for both Arm Stay and Arm Away settings. We're hoping that a future update will allow the option to be set for only Arm Away Mode. After all, we expect that some users won't want their camera to be taken off Privacy Mode after Arming Stay and remaining inside the building.

Before we get started demonstrating the feature, we do want to note that iOS users may need to log out of the Total Connect 2.0 Mobile App and log back in for the change to be implemented. But it should function normally from there on out. In our example, we will be using the app on an Android Phone.

Start by opening the Total Connect 2.0 App and logging in. Then select the Cameras tab:



We will be demonstrating the feature with our camera "B parking lot". Press the three dots next to the camera to access its advanced settings. Then toggle on the "Turn on camera privacy when security is disarmed". You will be backed out to the previous screen. However, you will notice that the camera's privacy option is still disabled, even if the system is currently in a Disarmed state:




But then try Arming (Away or Stay) and then Disarming from the App. When you navigate back to the Cameras tab, you will notice that Privacy Mode has been enabled automatically. Also the image preview will not be available:



Then if you Arm Away or Arm Stay, you will notice that Privacy Mode has been automatically turned off:



We will be sure to provide you with any additional updates regarding Total Connect 2.0 as we learn more information. If you're an Alarm Grid monitored customer and you have any questions, please reach out to us by emailing support@alarmgrid.com. You may also call us at (888) 818-7728 to during our normal business hours of 9am to 8pm EST M-F. If you would like to learn more about Alarm Grid monitoring and how you can start using Total Connect 2.0, please check out our monitoring page. We look forward to hearing from you!

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When people think of security cameras, they often imagine that they are complex and expensive pieces of equipment that require an intricate setup. But that is not the case. The latest security cameras for alarm systems are actually very easy to use, affordable and incredibly simple.

When looking for security camera for an apartment, there are a few things to consider. Most apartment residents are not able to drill holes in their walls. So having an easy-to-use camera that can be placed on a desk or table is usually ideal. It is also important that the camera has good night vision so that it can capture clear video even the lighting isn't the best. Finally, most apartment residents won't need to spend the extra money on a camera suitable for outdoor use. Instead, an indoor camera will work just fine. In summary, the requirements are a free-standing camera with night vision that works best in an indoor environment.

So with that in mind, there are a few different camera models we can recommend. The decision of which camera to get typically comes down to whether a user has access to Total Connect 2.0 or Alarm.com. Total Connect 2.0 is used with Honeywell Systems, and Alarm.com is used with systems from other manufacturers, such as 2GIG and Qolsys. The service that they connect with will ultimately determine which camera they use. Keep in mind that most security systems do not allow users to view the feed of their cameras right from the panel. Instead, this must be done from the interactive service platform. Simply put, if a user has Total Connect, they will need a Total Connect Camera. And if they have Alarm.com, they will need an Alarm.com Camera.

For Total Connect users, there are two viable options available. These are the Lyric C1 and the Lyric C2 Cameras. The Lyric C2 is a little more robust than the Lyric C1, but both are outstanding cameras for use in an apartment. The Lyric C1 features 720p recording quality, a 135 degree viewing angle and an IR night vision range of 16.5 feet. It can be mounted on a desk or a table for easy access. This is the perfect camera for any TC2 user who wants a basic recording option for their apartment.

Honeywell lyric c1 wifi indoor 720p hd total connect security caAs for the Lyric C2, it offers a superior, high-definition 1080p recording quality. And some users will prefer its rounder design. Its IR night vision range is also double that of the Lyric C2, coming in at an impressive 33 feet. Both the Lyric C1 and C2 can be easily integrated with a user's Total Connect account by having the camera scan a QR code that is produced by the Total Connect Mobile App. From there, the user can connect the camera to their local WIFI network. This makes both devices excellent for DIY users who are setting up their own system. A user should choose the C2 over the C1 if they require a more-advanced camera with greater recording capabilities.

Honeywell lyric c2 wifi indoor 1080p hd total connect security cMeanwhile, Alarm.com users will have to use a different set of cameras. For apartment residents, we definitely recommend the Alarm.com ADC-V522IR. This is the best ADC-compatible that can rest comfortably on a desk or table. The device features a 1080p recording quality, an IR night vision range of 15 feet, and a 113 degree viewing angle. The camera connects to a 2.4 GHz or a 5 GHz WIFI network, and it can be learned-in with Alarm.com through a simple pairing process. Once a user has set the camera up, they can view its live feed from Alarm.com at any time. Overall, it is the perfect camera for any Alarm.com user who lives an apartment.

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Not every area you monitor is going to feature perfect lighting. In many situations, a camera must record an important event in a dark or low-light setting. If you have the right camera for the job, then this will be no problem. But if your camera doesn't have night vision, then the resulting pitch-black and vague recording will offer you very little value. With that in mind, if you ever plan on monitoring a dark area, you better make sure that your security camera offers night vision.

Fortunately, Honeywell designed all of their new Lyric Security Cameras with night vision capabilities. This lineup includes three state-of-the-art security cameras that each perform exceptionally well in low-light settings. These cameras feature advanced light-detection sensors that automatically adapt to the brightness to achieve the best recordings possible. Their special infrared (IR) LED lights enhance low-light performance, making even the darkest area appear clear and illuminated in the recording.


All of these cameras can capture video in full HD quality, and their built-in SD cards ensure that recordings are saved whenever WIFI is down. They can all connect seamlessly with Honeywell's Total Connect Service, making them very easy to get connected to the network. Each of the three cameras is best utilized in certain types of applications. You should consider where and how the camera will be used and strengths of each camera before making a purchasing decision. Overall, the Lyric Cameras are fantastic for any Honeywell user who wants to get started with video surveillance. And if there's ever any trouble in the night, your camera will be ready.

First up is the Lyric C1, also called the IPCAM-WIC1. This is an indoor camera that can be placed on any table or desk for a quick setup. Its IR LED lights prove the device with an IR range of 16.5 feet, and the camera will automatically adjust based on the current lighting. The Lyric C1 can record footage up to 720P HD in quality, which is fine for most uses. The camera also includes a built-in microphone for capturing audio. While this isn't the most robust camera in the Lyric lineup, it is a great camera for monitoring a smaller area of a home, such as a bedroom or a foyer. The Lyric C1 will work exceptionally well in any indoor situation where basic recording is needed.


Next is the Lyric C2, or the IPCAM-WIC2. This camera offers twice the night vision range of the Lyric C1, boasting an IR range of 33 feet. Just like the other cameras in the lineup, its included sensors will help it adjust to the current brightness level. The Lyric C2 comes attached to its own stand so that i can be placed conveniently on a desk or table for a quick and easy setup. The camera also comes complete with full 1080P HD recording quality and a built-in microphone for capturing audio. Overall, the Lyric C2 is notably more robust and powerful than the other indoor camera in the lineup. If you ever require higher-quality recording capabilities or if you need to capture footage in a larger indoor area, then the Lyric C2 is certainly up to the task. It is recommended for larger rooms, like a living room or a garage.


Last but not least in the Lyric Camera lineup is the Lyric OC1, also called the IPCAM-OC1. This is the only outdoor camera in the lineup. Its tough, weatherproof and water-resistant design will keep it safe in almost anything that nature can throw at it. The camera comes with its own mounting plate that allows a user to install the device on a wall or ceiling with relative ease. Out of all the cameras in the Lyric Camera lineup, the OC1 features the strongest night vision capabilities. Its IR LED lights will illuminate recordings up to an incredible 65 feet away. And of course, its built-in light-detection sensors allow the camera to automatically adjust its recording based on the brightness level in the area. And with its 1080P HD recording quality, you're sure to achieve crystal-clear recordings every time. The one downside to the OC1 is that it does not have a built-in microphone. Also, at this time, an external microphone will not function with the device. However, a later firmware update may change this. But if you're looking for strictly video recording in an outdoor environment, then the Lyric OC1 is second to none.


All three of these cameras are available on the alarm Grid website right now. If you're a Honeywell user who needs to monitor a low-light setting, look no further!

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