There has been a lot of talk in the tech industry lately about security and privacy. With the rise of home security cameras and doorbell cameras, many users are worried about protecting their devices. Today, we're going to discuss how Alarm.com does its part to keep your devices secure.
Every Alarm.com account is protected by a unique username and password. And all sensitive communication with the Alarm.com servers is protected through strict authentication protocols and secure encrypted connections. Whenever your security system or cameras are communicating with Alarm.com, the information is sent across extremely secure encrypted servers. This makes it virtually impossible for others to obtain your sensitive information through malicious methods.
You may have heard talk of other security systems and video doorbells being "hacked" or maliciously accessed. These horror stories are something that will likely always be a factor in the highly advanced technology-based society we live in. As a user, it is important to stay on your toes and always be careful. But one thing you can rest assured about is that Alarm Grid and Alarm.com are on your side. We do everything we can to make sure that your information is protected and that your privacy is always maintained.
But you need to do your part as an end user as well. You must protect your Alarm.com account and stop others from gaining access. This is done by establishing a strong password for your account that includes a combination of numbers, symbols, and both upper and lowercase letters. A long password is always advised, and you should not share passwords across multiple websites or services. Additionally, you may want to change your password regularly for added security.
Alarm.com also offers two-factor authentication as another way to keep your account secure. If enabled on your account, you will get a text message with a secret code whenever you go to login to your account. You will need to provide this secret code in order to access your account. Although this takes extra time, it does go a long way towards securing your account. You can enable two-factor authentication for your Alarm.com account by logging into your Alarm.com account and accessing the Settings Menu. Then choose Login Information > Two Factor Authentication > choose Enabled. You will then need to provide your cellular info to receive a confirmation code.
You should also make sure to have your Alarm.com account monitored for any unexpected activity. By enabling this feature, Alarm.com will analyze the data of your system to learn your typical activity patterns. If any activity occurs outside of these normal patterns, then Alarm.com will send a text and/or email alert so that you are notified. This can be very useful if there is system activity that you do not recognize. Again, this feature will need to be enabled on your Alarm.com account for it to work. Please note that it takes 30 days of activity with Alarm.com to establish activity patterns. Alarm Grid provides this service at no additional charge for all customers with Alarm.com monitoring service. Please be aware that other monitoring companies may charge extra for this feature.
If you are an Alarm Grid customer and you want us to enable certain features on your Alarm.com account, then please reach out to us! The best way to reach us is to email firstname.lastname@example.org. You can also email us if you are hoping to learn more about how Alarm.com keeps your account protected. Remember that our support hours for responding to emails run from 9am to 8pm ET M-F. Please note that our hours will differ for the upcoming holidays. We look forward to hearing from you!