HD Security Cameras Posts

Hi DIYers! We've learned that a new update to Total Connect 2.0 lets users enable a "Privacy When Disarmed" feature on their HD Cameras. This prevents the cameras from recording and capturing video clips while the system is Disarmed. It will then operate as normal when the system is Armed.

The Privacy When Disarmed feature is great for users who don't want to be bombarded with notifications that appear when their camera activates while they are around. This feature will automatically put the camera into Privacy Mode whenever the system is Disarmed. Once the system is Armed, the camera will exit Privacy Mode and begin operating normally. Many users don't need their camera to record and capture clips while their system is Disarmed, but having to go in and manually toggle the Privacy Mode option every single time can be inconvenient. Now there's an effective solution available!

Each Honeywell HD Camera can be set with the Privacy When Disarmed feature individually. There is currently no way to enable the feature for all the cameras at once. So if you want to use it with all your cameras, you must enable the option for each of them. Additionally, the feature right now turns off Privacy Mode for both Arm Stay and Arm Away settings. We're hoping that a future update will allow the option to be set for only Arm Away Mode. After all, we expect that some users won't want their camera to be taken off Privacy Mode after Arming Stay and remaining inside the building.

Before we get started demonstrating the feature, we do want to note that iOS users may need to log out of the Total Connect 2.0 Mobile App and log back in for the change to be implemented. But it should function normally from there on out. In our example, we will be using the app on an Android Phone.

Start by opening the Total Connect 2.0 App and logging in. Then select the Cameras tab:

We will be demonstrating the feature with our camera "B parking lot". Press the three dots next to the camera to access its advanced settings. Then toggle on the "Turn on camera privacy when security is disarmed". You will be backed out to the previous screen. However, you will notice that the camera's privacy option is still disabled, even if the system is currently in a Disarmed state:

But then try Arming (Away or Stay) and then Disarming from the App. When you navigate back to the Cameras tab, you will notice that Privacy Mode has been enabled automatically. Also the image preview will not be available:

Then if you Arm Away or Arm Stay, you will notice that Privacy Mode has been automatically turned off:

We will be sure to provide you with any additional updates regarding Total Connect 2.0 as we learn more information. If you're an Alarm Grid monitored customer and you have any questions, please reach out to us by emailing support@alarmgrid.com. You may also call us at (888) 818-7728 to during our normal business hours of 9am to 8pm EST M-F. If you would like to learn more about Alarm Grid monitoring and how you can start using Total Connect 2.0, please check out our monitoring page. We look forward to hearing from you!

Hi DIYers! One of the best services we offer is video surveillance. This feature lets the user view the live feed for compatible security cameras that are installed throughout the property. Video surveillance truly represents an outstanding addition to nearly any alarm monitoring setup.

With our video cameras, you can get a live look at your property from anywhere at any time. All you have to do is pull up Alarm.com or Total Connect 2.0 on your smartphone, login to your account, and navigate to the video section to view the camera feed. This is super convenient for checking to make sure that everything is alright inside your home or business when you receive an unexpected notification. Both Alarm.com Security Cameras and Honeywell Total Connect 2.0 Security Cameras are available.

One of the most important factors for us when providing you with video surveillance services is making sure that only you can view your security cameras. The video cameras we support are encrypted, and they only communicate across protected servers. There is no way for anyone other than the customer and those who are granted special permission to view the camera. This includes both the live video feed and any still images that are produced.

Many of our customers will be happy to know that there is no way for Alarm Grid technicians, employees or management to view your cameras. Both Alarm.com and Total Connect 2.0 maintain these conditions for the privacy of their users, and we would not have it any other way. If we ever need to access your account, we will only be able to load a "read-only" version, and any video device on your account will not be accessible. An example from Alarm.com can be seen in the picture below:

There may occasionally be situations where we need to access the customer's devices and settings for troubleshooting purposes. Even then, we still need the customer's permission to access this information. We can do this by requesting access, which the customer would then have to approve via email. If we obtain access in this manner, then it would still only be temporary for a set amount of minutes. After that, the customer would have to approve of us accessing their video devices.

Both Alarm.com and AlarmNet operate extremely secure severs, and their cameras utilize encrypted communication signals. Outsiders will have no way of accessing the video, and the user can have proper peace of mind in knowing that their privacy is always maintained. Alarm Grid takes the privacy of its customers very seriously, and we choose to work with Alarm.com and AlarmNet because of the high protection standards they maintain. We work very hard to ensure the security of all our customers whenever they receive video surveillance services from us.

In order to receive video surveillance, you must sign-up for one of our Platinum Level Monitoring Plans. These plans include all of the same great features of our lower level monitoring plans, along with support for video recording devices. However, there is an exception for the SkyBell DoorBell Cameras. These devices can be used with any existing monitoring plan, without having to upgrade to Platinum. The SkyBell Cameras provide an easy and efficient way to monitor the home's entryway and quickly see who is at the door.

If you have any questions about how we protect the privacy of our customers, or if you would like to learn more about our monitoring services, please reach out to us. You may email us any time at support@alarmgrid.com, or you may call us at (888) 818-7728 from 9am to 8pm EST M-F. We look forward to working with you!

Imagine you and your family are away from home. An intruder decides to take this opportunity to forcefully enter your house. But luckily, they trigger a contact, a motion sensor or a glass break sensor, and an immediate alarm is sent to a central station. They flee the scene immediately.

At first glance, this might seem like a favorable situation. The intruder left your property immediately, the police arrived on the scene shortly thereafter, and any property damage was minimized. But now there is a criminal on the loose, and the police don't necessarily have any leads for identifying the individual. That is where home security cameras can greatly assist with a police investigation. Even just one camera can mean the difference between a successful arrest and an unsolved crime.

A home security camera is exactly what it sounds like. It is a camera that captures footage inside the home for security purposes. Sure, you might capture some cute and heartwarming moments of your family on your security camera from time to time. But their real purpose is to keep you and your loved ones safe. In the previous scenario, a single camera could have provided police with a detailed physical description of the intruder. This can eventually lead to the arrest and conviction of the guilty party. Thanks to your camera, the police managed to take a dangerous criminal off the street, and your area is now safer as a result.

The modern security cameras of today don't feature the grainy, black & white footage of older models. New cameras from Alarm.com and Honeywell capture video in full-color, HD quality. With these cameras, you'll be able to see any unwanted intruder in exceptional detail. This will make it easier for the police to identify the intruder later. Most modern security cameras also used infrared (IR) night vision to detect criminals in the darkest of environments. There are event specially designed low-light cameras created for this purpose. And outdoor security cameras can capture footage that specifically occurs outside your home.

But there's another important reason to get security cameras for your home. Not every bad guy breaks into the home. As scary as it sounds, many burglars, vandals and even sex criminals works right under the nose of the homeowner. They can operate under the guise of a repair person or a cleaner or any trusted individual. Once inside, they can rob you of your belongings or perform disgusting acts that can leave you speechless. Just a few days ago, a "repairman" in Los Angeles was caught on a home security camera sniffing a young girl's underwear while he was "working". Just imagine how many of these crimes go undetected in homes due to a lack of security cameras!

We're not telling you to be afraid of every person you let into your home. There are plenty of trustworthy and honest people left in this world. But in today's day and age, you can never be too sure. As extreme as it sounds, it is absolutely critical that you know exactly what goes on in your home. Home security cameras are the best way to do this. And with advances in technology, these cameras are easier to use and install than ever before. In fact, many can even be rested on a table, no installation needed!

When used with an alarm system and an interactive service platform like Total Connect 2.0 or Alarm.com, you can even view the live footage for your security cameras from virtually anywhere in the world at any time. And even if you don't ever catch an intruder breaking-in or a creep repairman going through the belongings of your family, nothing beats the peace of mind of being able to see exactly what is going on inside your home while you are away.

Alarm Grid offers a wide selection of security cameras designed for use with the Total Connect 2.0 and Alarm.com services. All that's needed to get started is a Platinum Level Alarm Monitoring Plan. Protect your home and your loved ones with a security camera setup from Alarm Grid.