Alarm.com ADC-V622 Posts

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Alarm.com is back again for the holiday season, as users will once again be able to have Santa appear in screenshots for their Alarm.com Security Cameras. This feature is great for sharing with young family members, as well as for as anyone who loves Christmas and wants to get in the spirit.


The "Santa Security" feature is available on both the Alarm.com website and mobile app. If you are using, the Alarm.com Mobile App, then you may want to verify that you are using a high enough version. For iOS users, Version 4.17 or higher is needed. Android users need at least Version 4.15.1. Remember you can download the app for free from either the Apple App Store or the Google Play Store. And of course, you will need a monitoring plan that includes access to Alarm.com for video surveillance, such as an Alarm Grid Platinum Plan.

To get started, just open the Alarm.com website or mobile app, and then enter the Cameras Menu. Select the video feed for one of your compatible cameras, and then click on the icon of Santa. You can select from a few different Santa images to insert into your camera's screenshot. The Santa image you select can be positioned wherever you like, and you can also resize the Santa image to better fit the setting. Then all you have to do is download the altered picture and share it with your friends and family to show them that Santa visited!

Of course, this isn't capturing the real Santa on your Alarm.com Security Cameras. Santa is much too fast for that, so it won't work if you try to get video of the real Kris Kringle himself. But this is certainly a nice alternative. The feature will be available from December 7th through December 31st. That should give you plenty of time to produce a Santa image to show your kids, loved ones, and anyone else who loves Christmas. No special sign-up is required. All you need is a compatible Alarm.com Camera and a video monitoring plan.

If you have any questions about the Santa Security feature for Alarm.com, then please reach out to us be emailing support@alarmgrid.com. Our team is happy to answer any questions you might have about the Santa feature, or about Alarm.com service in general. This email is also good to use if you want to start new monitoring service. It's not too late to set up an Alarm.com Security System with a camera so that you can enjoy the Santa Security feature this year. As always, we look forward to hearing from you. Happy holidays 2020!

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Alarm.com users now have a new feature at their disposal, as a special full-screen two-camera mode has been added to the Live Video page on the Alarm.com customer website. By accessing your Alarm.com account through the website, you can take advantage of this all-new viewing experience.


As you can see from the picture above, we have already tested this new feature to great success. We tested the dual-camera full-screen viewing option using the Alarm.com ADC-V723 Outdoor Camera (the top picture) and the Alarm.com ADC-V522IR Indoor Camera (the bottom picture). Both of these Alarm.com Security Cameras support the robust and powerful Alarm.com Video Analytics package. Although we don't believe that ADC Video Analytics is a requirement for using full-screen two-camera mode, we still highly recommend getting ADC Cameras with Video Analytics support because its tremendous benefits.

The new two-camera mode allows both displayed cameras to be live-streamed in HD quality, without any sacrifice or compromise in terms of picture. This is the perfect feature if you are wanting to monitor two cameras in your home or business at the same time. Additionally, Alarm.com has retained its other viewing modes, including 2x2, 1+3, full-screen, and theater modes. And of course, you can still set a single camera to its own exclusive full-screen if desired. But it's nice to see Alarm.com giving its users additional viewing options.

Remember, you need to have an alarm monitoring plan with access to Alarm.com video services to take advantage of this new feature. Alarm Grid customers can choose between a Platinum Level Monitoring Plan (Self or Full) or our Video-Only Plan. If you have any questions about this feature, or if you want to learn more about our monitoring plans, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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There has been a lot of talk in the tech industry lately about security and privacy. With the rise of home security cameras and doorbell cameras, many users are worried about protecting their devices. Today, we're going to discuss how Alarm.com does its part to keep your devices secure.


Every Alarm.com account is protected by a unique username and password. And all sensitive communication with the Alarm.com servers is protected through strict authentication protocols and secure encrypted connections. Whenever your security system or cameras are communicating with Alarm.com, the information is sent across extremely secure encrypted servers. This makes it virtually impossible for others to obtain your sensitive information through malicious methods.

You may have heard talk of other security systems and video doorbells being "hacked" or maliciously accessed. These horror stories are something that will likely always be a factor in the highly advanced technology-based society we live in. As a user, it is important to stay on your toes and always be careful. But one thing you can rest assured about is that Alarm Grid and Alarm.com are on your side. We do everything we can to make sure that your information is protected and that your privacy is always maintained.

But you need to do your part as an end user as well. You must protect your Alarm.com account and stop others from gaining access. This is done by establishing a strong password for your account that includes a combination of numbers, symbols, and both upper and lowercase letters. A long password is always advised, and you should not share passwords across multiple websites or services. Additionally, you may want to change your password regularly for added security.

Alarm.com also offers two-factor authentication as another way to keep your account secure. If enabled on your account, you will get a text message with a secret code whenever you go to login to your account. You will need to provide this secret code in order to access your account. Although this takes extra time, it does go a long way towards securing your account. You can enable two-factor authentication for your Alarm.com account by logging into your Alarm.com account and accessing the Settings Menu. Then choose Login Information > Two Factor Authentication > choose Enabled. You will then need to provide your cellular info to receive a confirmation code.

You should also make sure to have your Alarm.com account monitored for any unexpected activity. By enabling this feature, Alarm.com will analyze the data of your system to learn your typical activity patterns. If any activity occurs outside of these normal patterns, then Alarm.com will send a text and/or email alert so that you are notified. This can be very useful if there is system activity that you do not recognize. Again, this feature will need to be enabled on your Alarm.com account for it to work. Please note that it takes 30 days of activity with Alarm.com to establish activity patterns. Alarm Grid provides this service at no additional charge for all customers with Alarm.com monitoring service. Please be aware that other monitoring companies may charge extra for this feature.

If you are an Alarm Grid customer and you want us to enable certain features on your Alarm.com account, then please reach out to us! The best way to reach us is to email support@alarmgrid.com. You can also email us if you are hoping to learn more about how Alarm.com keeps your account protected. Remember that our support hours for responding to emails run from 9am to 8pm ET M-F. Please note that our hours will differ for the upcoming holidays. We look forward to hearing from you!

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Hi DIYers! We are happy to announce that the Alarm Grid logo will now appear in the lower-left corner of downloaded Alarm.com video clips. This new feature applies to any Alarm Grid customer who uses Alarm.com Cameras for video surveillance. You should notice the logo effective immediately.


The Alarm Grid logo should appear in the bottom-left corner of any downloaded video clip from Alarm.com. This includes any video clip that you choose to share through email, text message or social media. Sharing the clip effectively downloads it. This will count towards your monthly limit of allowed clip downloads. The logo will be semi-transparent so that it is clearly visible, but does not obscure the video in any fashion.

We believe that this new addition will add a nice touch to Alarm.com video clips. It will also help to identify the source of the clip in the event that you ever need to present video evidence to the authorities. Other than this image, you should not notice any changes to your Alarm.com video clips or your Alarm.com service in general.

Please note that this image will not be present in the live video feed for Alarm.com Cameras. The logo will also not appear in clips you view directly from Alarm.com. It will only be present in downloaded video clips.

Below is an example of what the image should look like in a video clip:


If you do not have Alarm.com video surveillance included in your monitoring plan, you can check our monitoring page for more information. You will need a Platinum Plan to use Alarm.com Cameras. We also offer a standalone video surveillance plan if you want to use Alarm.com Security Cameras without regular monitoring service.

Please email us at support@alarmgrid.com if you have any questions about this new feature or the Alarm.com service in general. You may also call us at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

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Hi DIYers! We have learned that Alarm.com is adding a feature that will let you place an image of Santa Claus directly into a security camera screenshot! Now, as we all know, you can't actually capture a real picture of Santa - he's magic! But you can at least pretend with this fun feature!


Alarm.com is making this feature for any Alarm Grid customer on a Platinum Level Plan who uses the Alarm.com interactive service platform. The feature will only be available from December 21st thru the 26th. This will give you a chance to test the feature before Christmas Day. But once Christmas is over, the feature will disappear. You'll have to catch Santa next year instead!

The feature will be supported by the following Alarm.com Security Camera models only:

To get started, simply pull up the Alarm.com App or website. Navigate to the Cameras Section, and select the video feed for a compatible camera. Then press the Santa icon:


You can then choose which Santa image to add to the screenshot:


You can even move or resize Santa to fit your home's setting. Finally, download the image or share it via text or email. Then you can show all your friends and family that Santa paid you a visit! If you have any questions about this feature, reach out to us at support@alarmgrid.com or call us at (888) 818-7728 from 9am to 8pm EST M-F.

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Hi DIYers! Recently, we paired an Alarm.com Security Camera with our Alarm.com account so that we could try viewing it through a Qolsys IQ Panel 2 Plus Alarm System. We gotta say, we're extremely pleased with the crystal clear recording capabilities, and we're sure that you will be too!

Qolsys iq panel 2 at and t wireless security system with at and Streaming video directly to the panel from Alarm.com is a feature available for both the standard Qolsys IQ Panel 2 and the Qolsys IQ Panel 2 Plus Systems. The system just needs to be running firmware version 2.2.1 or higher, and the user needs an alarm monitoring plan with video surveillance that is set up with Alarm.com. For Alarm Grid customers, these are our Platinum Level Plans.

Only select camera models are compatible with this feature. At the time of this writing, the following Alarm.com Security Cameras can be used with the IQ Panel 2 or IQ Panel 2 Plus for panel streaming:

Many of these cameras can support two-way audio as well. For our testing, we worked with the ADC-V522IR 1080P Indoor Security Camera. We were amazed with the quality of the video, both through Alarm.com and from the panel itself. The two-way audio functionality worked great as well.

If you don't believe it, just see for yourself. Here's a quick photo taken of our IQ Panel 2 System as it streams live video and audio. Yeah, our support room is a bit messy, but bear with us! The key point here is that the quality looks absolutely tremendous for an easy-to-use security camera. Just imagine putting one of these cameras in your home and streaming directly from Alarm.com and your IQ Panel 2 System!


We also took the opportunity to create some new FAQs to help users get started with this feature:

We have to give it to Qolsys for creating such a versatile alarm system with this outstanding feature. Now you can view your ADC Camera from Alarm.com when you're on the go, or from your alarm panel when you're at home!

You can get the Qolsys IQ Panel 2 or IQ Panel 2 Plus and many great Alarm.com Security Cameras from the Alarm Grid website. If you ever need any help deciding please reach out to us any time at support@alarmgrid.com. You can also call us during normal business hours, which are 9am to 8pm EST M-F. We look forward to hearing from you!

Update: When streaming cameras to the Qolsys IQ Panel 2 or Qolsys IQ Remote (keypad streaming introduced in FW Update 2.4.0), the stream will typically time out after three (3) minutes. At that point, the user may receive a "Video Device Not Responding" notification. They will need to refresh the screen to continue streaming. An Alarm.com Streaming Video Recorder (SVR) device can more reliably provide continuous local playback when connected with a stable network.

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