Honeywell Lyric Alarm System Posts

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HomeKit users may notice two (2) new device categories in the platform. Apple iOS 14 has added device categories for both TV Set Top Boxes and Streaming Sticks. These categories will appear when you go to add an accessory and have a compatible TV Set Top Box or Streaming Stick within range.


The two new device categories have appropriate icons to go with them. It's possible that the new categories could have other implications for Apple HomeKit. Some have speculated that Apple may be in the process of providing HomeKit support to various streaming devices, other than their own AppleTV.

It is likely that HomeKit-compatible TV Set Tox Boxes and Streaming Sticks will behave in a similar manner as HomeKit-compatible televisions when used with the platform. The devices appear in the Apple Home App so that you can navigate and control the connected device through the app or by using the Siri Voice Assistant.

You will only find the new device categories when using HomeKit on Apple iOS 14, which was just made available last week. Alarm Grid previously covered how iOS 14 was set to introduce a new look for HomeKit on the iPad and facial recognition for HomeKit-compatible security cameras. Alarm Grid recommends the Honeywell Lyric as a HomeKit-compatible security system.

We are impressed with how Apple continues to update their HomeKit platform. We think it is a great resource for Apple users. If you have any questions about HomeKit, including the compatibility between the Lyric and HomeKit, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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As security professionals, we often encounter myths regarding security systems. There is a lot of untrue information out there, so we figured it would be a good idea to debunk a few security system myths to help end users understand the facts. Here are three false security system myths.


Myth #1 - Only Professionals Can Install a Security System

There was once a time when security systems were hardwired, and it was virtually impossible for a DIY user to install one. But with the rise of wireless alarm panels, many security systems can be installed using nothing more than a screwdriver. An end user can install their own system, program their own sensors, and get their system activated for monitoring service. Most wireless alarm panels even support desk mounts that allow a user to install a system without drilling holes in the walls. This can help a user save a lot of money by not having to hire a professional installer.

Myth #2 - Wireless Security Systems Are Not Secure

When wireless security systems first hit the market, many were easily defeated by third party devices. An intruder could block the signals from wireless sensors and prevent them from reaching the panel. They could also send false signals to the panel to make it appear as though a break-in was occurring, when really nothing was happening. But most modern wireless panels support encryption to prevent this from happening. This makes foul play all but impossible. There are many encrypted sensor options to choose from, including the Honeywell SiX Series Sensors for the Honeywell Lyric, the PowerG Sensors for the Qolsys IQ Panel 2 Plus, and the eSeries Sensors for the 2GIG GC3e.

Honeywell sixminict wireless door slash window contact for lyric

Myth #3 - Security Systems Only Perform Security Functions

When shopping for a security system, many buyers only consider the security aspects. The reality is that a modern security system does so much more than just keep you and those around you safe. Nearly every security system on the market today also offers smart home automation capabilities. You can pair a variety of smart home devices with your system, including smart lights, door locks, programmable thermostats, and more. You can then control these devices from the panel and have them activate automatically with programmed smart scenes. And if your system is monitored, then you can control the devices from anywhere using a web browser or a mobile app on your phone.


Security systems today are more powerful and easier to use than ever before. Now is a great time to get started with a new security system for your home or business. Check out this post to learn more about the monitoring plans offered by Alarm Grid. If you're interested in getting started, then please email us at support@alarmgrid.com for more information. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!

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If you're using a newer wireless security system, then you will definitely want to explore the encrypted sensor options that we offer! Encrypted sensors are virtually impossible to hack, and they can make your security system even more secure. There are many great options available.

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As you know, a home security system or a business security system is an investment you make for the protection of yourself, your property, and those around you. A proper system should also give you peace of mind and make you feel safe. It doesn't do you any good if an intruder manages to defeat your system. But with encrypted sensors, that is extremely unlikely to ever happen.

If you aren't familiar with encryption, it refers to techniques for encoding data and signals so that only authorized individuals and/or equipment are able to access the information. When it comes to wireless alarm systems, encrypted sensors send protected signals that can only be accessed, received, and interpreted by the authorized panel.

When wireless systems first rose to prominence, they rarely, if ever, used encryption. This made many people wary of wireless security panels, and they felt more secure using wired ones. The lack of encryption wasn't seen as a fatal flaw, as an intruder would have to be extremely savvy and really know what they're doing to defeat even a non-encrypted sensor. To this day, many people feel totally comfortable and safe using non-encrypted equipment. Remember, most intruders don't have the knowledge to beat wireless sensors, even if they aren't using encryption.

But there are the rare, professional criminals who do take the time to extensively study security equipment, and they develop techniques for beating non-encrypted devices. This is very uncommon, but it's not unheard of. And if you aren't using encrypted sensors, then you are leaving yourself open to this small risk. Whether or not that means outfitting your system with all-new encrypted sensors, or even upgrading to a different system that is capable of supporting encrypted sensors is up to you. We just want to make you aware of your options.

Today, we're going to briefly look at some popular wireless systems and explore their encrypted sensor options, as well as their non-encrypted sensor lineups. This will help you learn more about your system, or one you are considering for purchase.


Honeywell Lyric Controller

Honeywell lyric controller encrypted wireless security system


The Lyric represents the first the first encrypted panel from Resideo, formerly known as Honeywell. The system has its very own lineup of encrypted sensors called the Honeywell SiX Series Sensors. The lineup is a bit limited, as its lacking options like an outdoor door and window sensor and a curtain motion sensor. But the good news is that these sensors are extremely secure with their military grade 128-bit AES encryption.

You can supplement your SiX Series Sensors on your Lyric System with devices from the Honeywell 5800 Series. These sensors are not encrypted, but the lineup offers more diverse selection than the SiX Series lineup. You could consider using encrypted sensors for the most vulnerable parts of your home or office, while using non-encrypted 5800 Series devices for areas where it isn't as important. The non-encrypted 2GIG 345 MHz Sensors are also compatible with the Lyric once the system is on Firmware Version MR3 or higher.


Qolsys IQ Panel 2 Plus

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There are some outstanding encryption options available for the Qolsys IQ Panel 2 Plus, regardless of which version you have. Any IQ Panel 2 Plus System can readily support DSC PowerG Sensors. Not only do these sensors have an outstanding wireless range of up to 2,000 feet away from the IQ Panel 2 Plus, they also utilize military grade 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) technology.

And if you have the 319.5 MHz Version of the Qolsys IQ Panel 2 Plus, then you can also pair Qolsys S-Line Sensors, which use rolling code encryption. This rolling code encryption isn't quite as secure as the encryption used by PowerG Sensors, but it still does a good job of keeping your system protected. The S-Line Sensors will also utilize encryption when paired with the original Qolsys IQ Panel 2. The original IQ Panel 2 cannot use PowerG Sensors.

In terms of non-encrypted options, each IQ Panel 2 Plus can support one of three (3) non-encrypted radio frequency signals. The available options are 319.5 MHz, 345 MHz, and 433 MHz, and it is dependent upon which version of the IQ Panel 2 Plus you buy. Again, it is certainly possible to mix encrypted sensors with non-encrypted sensors on the same system. But with the diversity and selection of the PowerG lineup, you probably won't need to look outside too much.


2GIG GC3e

2gig gc3e wireless encrypted alarm panel


The big highlight when the 2GIG GC3e was introduced was its ability to support encrypted sensors. While it took a little while before its encrypted sensor lineup became available, we were very pleased with the result. The 2GIG eSeries Sensors use highly secure encryption to keep your system protected. It also seems that 2GIG is regularly expanding upon this lineup, as we have been seeing new eSeries Sensors hit the market it recent times. All of the 2GIG eSeries Sensors are compatible with the GC3e, as well as its little brother, the GC2e.

With the GC3e, you also get access to the Honeywell 5800 Sensors and the 2GIG 345 MHz lineup. Just like with the Lyric, there is a bit more of a diverse selection of non-encrypted sensors available for the 2GIG GC3e. You can definitely set up a mixture of encrypted and non-encrypted sensors to meet the needs of your business. But with new 2GIG eSeries offerings continuing to become available, you shouldn't have much trouble building a fully encrypted 2GIG Security System.


Alarm grid inside security stickers

If you are looking to set up an encrypted security system, then Alarm Grid is here to help! We can let you know if your existing system has any encrypted sensor options available. We can also help you determine if you are currently using encrypted devices or if your existing sensors are non-encrypted. Many users have trouble determining. Either way, we'll help you make an informed decision so that you can get the most out of your monitoring service. If you want to reach us, please email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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One of the biggest benefits of alarm monitoring service is that most plans include access to an interactive monitoring and automation platform for controlling your system and smart home automation devices remotely. This is extremely convenient, and it can offer you great peace of mind!

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Most Alarm Grid monitoring plans will include access to either Total Connect 2.0 (TC2) or Alarm.com (ADC). TC2 is for Honeywell and Resideo Alarm Systems, while ADC is for systems from other manufacturers, such as Qolsys, 2GIG, and DSC. For TC2, your system can use an internet communicator, a cellular communicator, or dual-path communication with both internet and cellular. But a panel using ADC must have a cellular communicator that is activated and registered. IP (internet protocol) connectivity is optional for Alarm.com.

Before buying a system and/or communicator, you should consider which monitoring plan is right for you. In order to control your automation devices through an interactive platform, you must have monitoring plan of Silver or higher. Keep in mind that anyone using Alarm.com will have a Gold Plan or higher, as Gold is needed for cellular connectivity. You can choose between central station plans for automatic emergency dispatch, and self plans where it is up to the end user to request help. This guide will tell you all about our monitoring plans.

The real fun begins once you have the right system, communicator, and monitoring plan. By accessing Total Connect 2.0 or Alarm.com, you can control your system remotely by using a convenient app on your phone, or by opening a web browser. It is also possible to check the status of your system or an automation device, which is great if you forgetful and forgot whether or not you took proper action before leaving home. Some of the situations where this may be convenient can include:

  • Making sure you armed your system before leaving.
  • Turning ON your front porch lights if you're arriving home late.
  • Checking to see that you locked your front door before heading out.
  • Turning OFF your thermostat to save money while you're away.
  • Making sure your garage door is closed if you forgot.

Alarm Grid offers many smart home automation devices that allow for easy integration with a security system. Most notable are Z-Wave devices. The great thing about Z-Wave is that the smart home protocol integrates very nicely with most of the security systems we support. It is super easy to build a robust and reliable Z-Wave network of interconnected devices. Most of the new wireless systems we sell will readily support Z-Wave devices right out of the box.

We understand that this can be a lot to wrap your head around all at once. That is why we're here to help! We invite you to contact us so that we can help you plan the ideal alarm system and automation network for your home. The best way to reach us is to either email our team at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm ET M-F. Our planning team will be happy to help you every step of the way in building your new state-of-the-art system. We look forward to hearing from you!

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It's Monday again, and this is normally when we would be present you with a video recap. But since we're still working on getting our entire video team together, we figured this was a good time to catch up on some videos we missed in previous recaps, as well as present some classic videos.


How Do I Clear a Latched Alarm Using a Tuxedo Touch Keypad?

I show you how to clear a latched alarm on a Honeywell Tuxedo Touch Keypad. This is done by performing a typical disarm and then clearing the faulted zone. The reason why alarms become latched or stuck is because of the alarm memory feature on the Honeywell VISTA Systems. The panel wants to be sure that you are aware that an alarm previously occurred, so it makes you clear the faulted zone, even after disarming at the keypad.


Programming a Zone to a 2GIG GC3e

I show you how to program a wireless sensor to a 2GIG GC3e Security System. This is a very important step when setting up a security system. Every sensor used with the system will require at least one zone on the system. When you program the zone, you will set various options and configurations that will determine how the system responds when the associated sensor is faulted. You will also enroll the Serial Number with the GC3e so that the panel can recognize the sensor.


Honeywell 5808W3: Program Low-Temp to Lyric

Alarm Grid Co-Founder Sterling shows you how to program the low-temperature detection function for a Honeywell 5808W3 Smoke Detector to a Honeywell Lyric Alarm System. The Honeywell 5808W3 is a smoke and heat detector that also offers low-temperature detection, which is commonly referred to as freeze detection. The 5808W3 uses Loop Number 3 for low-temperature detection, and it activates a temperatures below 41°F. This is good for letting the user know before the pipes potentially freeze.


Lyric Security System: Change Master Code

Sterling shows you how to change the Master Code on a Honeywell Lyric Security System. The Master Code is used primarily for arming and disarming the system and accessing the Master Tools Menu. It can be used to adjust or change a limited selection of system settings. However, changing most advanced settings and making zone changes will require the Installer Code. We strongly recommend changing the Master Code from its default of 1234 for security purposes. But we advise leaving the Installer Code at its default of 4112.

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If you have a home or business in Canada, and you are looking to receive central station monitoring service, then Alarm Grid is happy to help! Our company is proud to provide service through Rapid Response Monitoring Services (RRMS). We offer many system options for users in Canada.


Rapid Response has been protecting US and Canadian homes and businesses since 1992. The company consists of more than 550 highly trained experts who are dedicated to providing top-quality monitoring service for end users. Alarm Grid has hand-picked RRMS for the protection of our customers in Canada due to their proven success, expertise, and overall reliability.

There are currently two (2) central station locations operated by RRMS. These monitoring centers are located in Southern California (Rapid West in Corona, CA) and New York State (Rapid East in Syracuse, NY). Both monitoring centers are state-of-the-art, and they operate 24/7 for the protection of end users. We are highly confident in their ability to provide outstanding service at all times.

When an alarm or other important system condition is received by RRMS, a trained expert will immediately take action based on what is listed for the end user's monitoring account. This can include requesting immediate emergency dispatch, contacting the end user to make sure that everything is alright, or following other predetermined instructions. RRMS takes special precautions to prevent delays and ensure that help is sent out as soon as possible.

Having two (2) independent monitoring centers provides added redundancy for end users receiving central station service through RRMS. If one monitoring center goes offline for any reason, all incoming signals will be re-routed to the other monitoring center to ensure that end users receive the help that they need. This aspect was essential in Alarm Grid choosing to work with RRMS.

Although the RRMS monitoring centers are located in the United States, they will have no trouble reaching out to jurisdictions throughout Canada and providing necessary assistance. Remember, the exact location of a monitoring center is not very important. What is important is that the monitoring center is able to reliably receive incoming signals and take appropriate action when emergencies occur. And RRMS has that aspect nailed.

It is important to remember that Alarm Grid customers who receive central station monitoring service in the United States will continue to receive service through Criticom Monitoring Services (CMS). We are extremely confident in both our primary monitoring partners CMS for customers within the United States, and RRMS for customers in Canada. To learn more about CMS, we recommend checking out this helpful FAQ.

Of course, a good monitoring station is only one step in the process. You also need a capable security system that can reliably send out signals. And Alarm Grid has that aspect down as well. The options for users in Canada are slightly different than those for users in the United States. We'll cover some of the most popular options below, but we recommend checking this blog post for more complete info on what we can offer for users in Canada.

The ultimate option for Alarm Grid Monitoring Service in Canada is arguably the AT&T LTE Version of the Qolsys IQ Panel 2 Plus. The reason why this system works so well is because its built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada with no extra charges. And since it also has built-in WIFI, you will get dual-path connectivity right out of the box. Just remember that your will need a monitoring plan that includes cellular service.

Qolsys iq panel 2 verizon 7 security panel w slash z wave ready

If you are looking to save money with internet-only monitoring, then the Honeywell Lyric is a great option. Unlike the Alarm.com Panels, the Lyric System can connect with the Resideo AlarmNet360 Servers through exclusively internet protocol (IP), without having a cellular communication path set up. This can save you money, as IP-only plans are typically less expensive than cellular plans. But remember, an internet outage will leave you unmonitored!

Honeywell lyric controller encrypted wireless security system

Also keep in mind that it is possible to receive alarm monitoring without service through a central station. This is called self-monitoring, and it involves having the end user receive text and/or email alerts when system activity occurs. Using this option it is solely up to the end user to request their own help in an emergency situation. Alarm Grid offers various self-monitoring plans if you do not want to receive central station service through Rapid Response.

If you have any questions about Rapid Response, or if you want to learn more about security panels or alarm monitoring service in general, please reach out to us! The best way to contact our team is to email us at support@alarmgrid.com. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

Note: If you receive central station service through Rapid Response, make sure to save the phone number (800) 932-3822 in your phone. This the phone number that RRMS will use to call you in the event of an emergency. It is very important that you know that this number is not a telemarketer!

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There has been some big news coming out of Apple from the World Wide Developers Conference 2020 regarding HomeKit. First it was the refreshed look for HomeKit in iOS 14. Then it was the facial recognition for HomeKit Cameras. Now we have learned about the HomeKit Control Panel in AppleTV.


Just like with the other recent HomeKit news, we have to be somewhat vague on the details, as we're not the authority when it comes to Apple HomeKit. But from what we can tell, the feature will be available with the AppleTV of iOS 14, otherwise known as tvOS 14. We do not have a firm timetable on the iOS 14 release, but we expect it to drop sometime in September.

According to an Apple user who has beta tested tvOS 14, the AppleTV interface will have a new control panel that essentially serves as a HomeKit controller for compatible devices. This control panel will let users quickly perform HomeKit Scenes, as well as view the live feed for a HomeKit Camera. The Honeywell Lyric supports an awesome HomeKit integration and can be used with HomeKit Scenes. You can learn more about the Lyric-HomeKit integration in this prior blog post.

Again, we're sorry we cannot offer more details on the soon-to-be-available HomeKit Panel inside of AppleTV. We advise reaching out to Apple for more information. But the AppleTV Gen 4 or higher makes for a great HomeKit Hub for use with your Lyric System. Using a dedicated HomeKit Hub with your Lyric will let you control the system through Siri Voice Commands from pretty much anywhere in the world.

If you haven't gotten started with the Honeywell Lyric and Apple HomeKit yet, then we can certainly help with that! We offer the Lyric System on our website, and we will be happy to help you set it up for alarm monitoring service. You need monitoring to activate HomeKit on the system and integrate it with your HomeKit network. To learn more about our monitoring services, please email us at support@alarmgrid.com. We check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Earlier this week, we talked about the new look that will be coming to Apple HomeKit with Apple iOS 14. Well we have more exciting news regarding Apple HomeKit, as it appears that HomeKit-compatible cameras will soon be gaining facial recognition capabilities. This is super exciting stuff!


According to Apple, the face detection feature will be used to identify family members and make sure that there are no unidentified individuals inside the house. If the camera sees a face that it does not recognize, then the user can get an alert through HomeKit regarding the activity. We're sure that this could also work quite well in a small business environment.

As this is a very newly announced feature by Apple, we're not sure whether or not facial recognition will be available for any HomeKit Camera, or if it will only work with certain camera models. We also have no timetable as for when this new feature will be available, though we have heard possibly September. You would need to check with Apple support to receive more specific information.

Unfortunately, Alarm Grid does not offer any Apple HomeKit Cameras at this time. However, we do offer the Honeywell Lyric Alarm System, which offers a great HomeKit integration. Many users will use a Lyric with Alarm Grid monitoring service, while setting up a separate network of HomeKit Security Cameras for video surveillance. This is certainly a viable option.

Another, though admittedly less robust, option is to get a Qolsys IQ Panel 2 Plus System with Alarm.com Security Cameras. Although these cameras are not equipped with facial recognition, they do have powerful Video Analytics features to keep your home or business safe. And the IQ Panel 2 has a built-in camera that uses facial recognition for disarm photos.

Although we don't have much information on the HomeKit Camera Face Recognition feature right now, please stay tuned to our blog, as we will be updating as we learn more. And like always, you can reach out to us for information about our monitoring plans by emailing us at support@alarmgrid.com. We check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Apple HomeKit will soon be getting a new look to go along with the upcoming Apple iOS 14. This new, refreshed look brings a side-bar to the left-hand side of Apple HomeKit. The functionality should remain largely the same as the current version. But you're sure to love this sleek, new look!


As you know, we are big fans of Apple HomeKit when paired with the Honeywell Lyric Alarm System. By pairing your Lyric System with your Apple HomeKit Network you can control the system from pretty much anywhere using Siri Voice Commands. We have a guide to setting up the Lyric with HomeKit, which you can view here. We also recommend checking out this other guide to setting up HomeKit Automations.

As you can see above, the new look for Apple HomeKit will feature a new side-bar on the left-hand side to make navigation a bit easier. This layout will better utilize the space available on the iPad. However, we still expect the general principles to using Apple HomeKit to remain the same. It's nice to see that Apple hasn't totally overhauled Apple HomeKit, but they are changing it up enough to keep things fresh. From the picture shown at the top of this post, it looks great!

This new HomeKit look won't be arriving until Apple iOS 14 is available. Unfortunately, we don't have a firm release date available quite yet. It is our understanding that it will come out sometime in September. You would need to check with Apple for more info. However, we can assure you that the Apple Home App will automatically update once iOS 14 is installed on your Apple device. Until iOS 14 is out, you'll just have to wait patiently for the time being.

Like we said, we really don't know too much about what Apple is planning for their iOS 14 release. But we can say that we are really excited about the new "change" coming to HomeKit. If you want to learn more about using the Lyric with HomeKit, or if you are interested in our monitoring services, please email us at support@alarmgrid.com. We check email from 9am to 8pm ET M-F. We look forward to hearing from you!

Note: We have learned that this new look for HomeKit for Apple iOS 14 will only be visible for the Apple iPad. The Apple iPhone version of HomeKit will not be getting the same makeover.

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If you have a Honeywell System with access to Total Connect 2.0, then you will probably want to set up some TC2 notifications. These are used for sending you text and email alerts regarding activity on your alarm system. You will have no trouble setting them up once you know how they work.


Before fully diving into the process of setting up notifications, it's important to understand exactly how TC2 notifications are organized. Notifications are sent out when predetermined system activity events occur, such as arming, disarming, AC power loss, a system alarm, or even just a faulted zone. The recipients of any given notification are determined based on the assigned notification group. Each notification group will have at least one assigned user, and each user can have multiple email addresses and phone numbers set up on their profile.

To break it down, a user must be assigned to a notification group, and that notification group must be associated with the particular event or events that they want to be notified about. Once the event occurs, every user within the assigned notification group will receive the alert. Each user can assign email addresses for email alerts and/or phone numbers for text alerts. Every assigned email and phone number will ultimately be used for notifications, provided that everything has been set up correctly.

Where some people can have trouble with TC2 notifications is when trying to set them up for multiple users. This is usually the case for families, where multiple people in the household want to each receive their own set of notifications. The solution is often to set up a unique user profile for every person who will be using the system and receiving notifications. Each user will need to choose a user code for controlling the system locally. If you want to limit the number of codes on your system, then the other option is to assign multiple email addresses and/or phone numbers to a single user profile. But the downside to doing that is that you won't have any real way of setting who receives what. The point here is that there are multiple ways to ensure that everyone using the system can receive notifications.

Total Connect 2.0 notification can be set up and configured from both the Total Connect 2.0 website and the Total Connect 2.0 mobile app. For our examples, we will mostly be focusing on the website, but understand that these menus are mostly the same on the app. They just might be organized slightly differently to better fit the smaller dimensions of a mobile phone. Really, both the website and mobile app are laid out very similarly, so if you can use one, then you should have very little trouble switching over to the other if needed. The important thing is to understand what all of the various terms mean and how they are all related.

First, let's take a look at the Users Menu of Total Connect 2.0. Like we said earlier, the most common practice is to set up an individual user account for each person who will be regularly using the system and receiving notifications. But if you are trying to limit the number of codes on your panel, then assigning multiple email addresses and/or phone numbers to a single user profile is also an option. On the TC2 website, you can easily locate the Users drop-down menu on the left-hand side.

As you can see, the available options within Users are All Users, My Profile, and Add New User. The All Users option is useful if you are logged into a Total Connect 2.0 account with admin access. It will show all the users you have set up. My Profile is used for adjusting the settings for the user who is currently logged into TC2. This includes setting the user's name, preferred language, TC2 login password, assigned email addresses, assigned phone numbers, and even the security code they use with the panel. And the Add New User option is used for adding a new user to the Panel and if desired, to the Total Connect 2.0 account.


In the picture above, note the "Add SMS" and "Add Email" buttons. These are used for adding additional phone numbers and email addresses to a profile. Each assigned email and phone number will be used for notifications. If you don't want to create multiple users, then that is a method for ensuring that multiple people receive notifications. Just keep in mind that you will have no way of distinguishing which emails and phone numbers will receive which notifications. All emails and phone numbers assigned to the profile will be getting all the alerts.

Alternatively, if you create multiple user profiles, then you can pick and choose which profiles will be assigned to which notification groups. This is how you can set certain users to receive notifications regarding specific system events, while other users won't necessarily have to receive the same alerts for the same events. Whichever option you choose will work fine, and it's totally up to you. But you will have greater flexibility by creating multiple users.

Next, we would like to turn our attention to the Notifications Menu. This is where you will set up notification groups. Recall that different users can be assigned to different notification groups. Each notification group can correspondingly be assigned to different system events that will trigger notifications being sent out.


From the top, List shows the list of the specific system event triggers that will cause notifications to be sent out. Groups are the famous notification groups that we have been talking about throughout this post. Schedules are used for establishing set schedules for predetermined security and automation events to occur. Sensor Activities allows you to select specific sensors so that you can see if the sensor is faulted right from the main page of TC2, rather than having to access the complete system sensors list. For our purposes here, only List and Groups are really important.

After you have created the necessary user profiles and assigned email addresses and phone numbers to said profiles as needed, the next logical step is to create notification groups using the Groups option under the Notifications drop-down menu. If you click on the button with the two people and the + sign, then you can create a new notification group. This will involve providing a name for the notification group and choosing which users are included.


Upon building notification groups, you now get to the juicy step of actually building the triggers that will cause notifications to be sent out. These notification triggers are the actual system events that you want to be alerted about. To access this section, select List under the Notifications drop-down menu. You will likely find a bunch of notifications pre-assigned to the Default Group if you have never configured these settings before. To build new notifications, click the icon with three horizontal bars and the + sign. This will involve choosing the specific event that will trigger the notification to be sent out, as well as selecting the notification group that will receive the notification.


We know we've covered a lot of information here, so let us give a quick recap of the steps involved:

  1. Make user profiles. Each user profile will be able to control the system locally using their own user code. And Standard and Admin profiles will be able to access Total Connect 2.0 to control the system remotely. In most cases, each user profile will represent a different individual who uses the security system.
  2. Assign phone numbers and/or email addresses to user profiles. These are the contact points for sending notifications. Every added phone number and email will be contacted when a notification is triggered to be sent to the associated user. Note that phone number contacts are for text message alerts, NOT phone calls.
  3. Build notification groups. Each notification group consists of one or more user profiles. Every user in the notification group will receive notifications based on their assigned phone number(s) and/or email address(es) when a notification is triggered to be sent out. If you only want some users to receive a certain type of notification, then build a notification group that includes the relevant users, while leaving out users who do not need to be notified or who may receive the intended notification based on their inclusion in a different group.
  4. Create notifications. These are the actual system triggers that will cause a notification to be sent out. When creating a notification, you must select what system event will trigger the notification, and you must also choose which notification group will receive the alert.

Lastly, we briefly want to touch on push notifications that you can set up on your Android or iOS device. A push notification is sort of like a text message notification, in the aspect that it will appear on your phone. But the big difference is that the alert will not appear through your text messaging app, but rather from the TC2 app itself. These push notifications can only be configured by using the Total Connect 2.0 mobile app on a mobile device or tablet. You cannot set up push notifications using a web browser. After enabling Push Notifications from within the TC2 app on your device, you will be prompted by your phone or tablet to allow the App to perform Push Notifications.

First, we will discuss enabling Push Notifications from within an Android device. Upon opening up the TC2 app and logging into your TC2 account, click the three horizontal bars in the upper-left corner. Then choose Settings, followed by Notifications. You can then toggle the Push Notifications option ON or OFF. To set which system events will trigger push notifications, use the My Notifications option.

When using an iOS device, you will reach the option for Push Notifications by clicking the "More" option in the lower right corner of the main screen. From there, go to Settings > Notifications > Push Notifications, making sure that the option is enabled. Once you enable this option through the app, you will be prompted by the phone or tablet to allow the TC2 App to send you Push Notifications.


We really hope that this helps some users overcome their struggles with receiving TC2 notifications. If you are monitored by Alarm Grid, and you are still struggling with Total Connect 2.0 notifications, please feel free to email us at support@alarmgrid.com for extra assistance. We are certainly happy to help you out so that you can get notifications set up exactly how you want them. Our hours for checking emails run from 9am to 8pm ET M-F, so keep that in mind. We look forward to hearing from you!

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