Alarm.com Posts

The impressive DSC PowerG+ lineup is coming soon, offering a suite of powerful new features. You can soon access convenient over-the-air firmware updates, live battery level reporting, and easy system pairing. Completing this update, the entire lineup will feature a unified, modern look.

One thing that won't change with PowerG+ is the staggering transmission range you can expect from each sensor. Both PowerG and PowerG+ offer a reliable transmitting range of up to 1.24 miles or 1.99 km! It is unlikely you'll need a repeater with these sensors, but if you do, a PowerG+ repeater is available.

In many cases, you may not need a repeater, but the installation of a repeater could save money on sensor batteries. That's because like PowerG, the PowerG+ sensors use adaptive transmission. That means the sensor communicates with the receiver to determine what the minimum necessary transmitting power is to reach it. By determining and then using this minimum required transmission strength, the sensor conserves battery power.

PowerG+ Sensors

Here we'll list all the PowerG+ Sensors we know about currently, and provide a brief description of each. Something all PowerG+ sensors have in common is backward compatibility, or what they call "fallback mode". What this means is that any panel that supports PowerG will work with these sensors.

However, in the Qolsys IQ Panel 4 lineup, for example, the panel will need to be on software version 4.6.0 to fully support all of the PowerG+ added features, such as battery level reporting and over-the-air firmware updates.

DSC PGP9303 - Vanishing Door/Window Sensor

Say goodbye to frustrating installation with the new DSC PGP9303 Vanishing Door/Window Sensor. This slim contact comes with a brilliantly designed, full-length magnet that matches the sensor's height. No longer do you need to pinpoint the sweet spot for magnet placement; just ensure the magnet is anywhere along the correct side of the sensor for consistent and reliable operation.

The PGP9303 comes in white, but replacement plastic shells are available in black, grey, and brown. The colored plastics will likely be sold in quantities of five (5) or ten (10) per SKU. The details on that are not yet available. Either way, once you receive the colored plastic, just pop the printed circuit board and the magnet out of their white plastic shells and pop them into the replacements. Then mount using either screws or two-sided foam tape.

Quick Specs:

• Battery Type: 3 V Lithium CR2450 Panasonic, Duracell, or GP battery only.
• Dimensions: 2.7" x 1.2" x 0.5" (68 mm x 31 mm x 12 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified temp range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz

PGP9303 Magnet Gap Spacing Details:

Non-Metallic Surface		Supports	Metallic Surface
Opening	Closing	Direction	Opening	Closing
1.06" (27mm)	.91" (23mm)	X	.47" (12mm)	.39" (10mm)
.63" (16mm)	.55" (14mm)	Y	.59" (15mm)	.47" (12mm)
1.06" (27mm)	.87" (22mm)	Z	1.02" (26mm)	.87" (22mm)

DSC PGP9945E Door/Window Contact with Aux Input

The DSC PGP9945E sensor is a versatile door/window contact featuring an auxiliary wired zone input. This smart design allows you to secure two separate openings with a single transmitter, maximizing efficiency. While not as ultra-slim as the PGP9303, this device maintains a small form factor and boasts the same impressive transmitting range.

Like the PGP9303, the PGP9945E comes in white, but color plastic replacements can be ordered in black, gray, or brown. Both the sensor and the magnet plastic can be replaced with the color option of your choice. The full-size magnet also simplifies magnet placement during installation.

The auxiliary wired input can be configured for normally open, normally closed, single end-of-line, double end-of-line, or triple end-of-line resistor supervision.The resistor value used is 5.6 KΩ.

In addition to securing multiple points, the PGP9945E is equipped with ambient temperature sensing capabilities. Although Qolsys and Alarm.com have not yet detailed their plans for this data, it could potentially be used to inform and optimize your building's climate control system, allowing for more precise automation based on real-time temperature readings from various points.

Quick Specs:

• Battery Type: 3 V Lithium CR123A GP battery only.
• Battery life: 8 years with typical use at room temperature.
• Dimensions: 3.5" x 1.5" x 1.2" (89 mm x 37 mm x 30 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Auxiliary Input Wire Length Limit: 32.8' (10 m) using 22 AWG.

PGP9945E Magnet Gap Spacing Details:

Non-Metallic Surface		Supports	Metallic Surface
Opening	Closing	Direction	Opening	Closing
.94" (24mm)	.79" (20mm)	X	.35" (9mm)	.27" (7mm)
.59" (15mm)	.47" (12mm)	Y	.47" (12mm)	.35" (9mm)
1.18" (30mm)	.67" (17mm)	Z	.71" (18mm)	.55" (1mm)

DSC PGP9914 Indoor Motion PIR Detector

The DSC PGP9914 PowerG+ Indoor Motion PIR sensor offers robust security detection with several advanced features. It boasts an expanded range, capable of detecting motion up to 39.3' (12m) away. The sensor incorporates True Motion Recognition™, an advanced algorithm that helps differentiate between actual intruder movement and other potential disturbances, like curtains being moved by air currents, significantly reducing false alarms.

For households with pets, the PGP9914 includes optional built-in pet immunity, which can prevent false alarms caused by animals weighing up to 85 pounds (38 kg). Sensor management is simplified through battery level reporting and over-the-air updates to add features and provide issue resolution. Additionally, installation is made easy with features like battery pull tabs and QR codes instead of an enrollment button. Some PowerG sensors offered this simplified enrollment, but all PowerG+ sensors have it.

Quick Specs:

• Battery Type: 3 V Lithium CR123A Panasonic, Duracell, and GP only.
• Battery life: 6 to 8 years with typical use at room temperature.
• Dimensions: 3.4" x 2.5" x 1.6" (86 mm x 63 mm x 40 mm)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Maximum Coverage Area: 39' (12 m) 90°.
• Pet Immunity Limit: Up to 85 Lbs (38 kg).

DSC PGP9934P Indoor PIR Cam

The DSC PGP9934P PowerG+ Indoor PIR Cam is the next generation in motion detection. This device combines advanced PIR capabilities with powerful visual verification, delivering improved, high-resolution color images and video clips viewable in real time via the Alarm.com app. It offers fast alarm verification, allowing users to receive real-time visual alarm confirmation upon motion detection.

The extended camera range covers up to 40' (12m) in daylight and 33' (10m) in darkness, ensuring optimal room coverage. For motion detection, it provides 40' x 40' (12m x 12m) coverage at a 90° angle, with optional built-in pet immunity to reduce false alarms caused by pets.

Quick Specs:

• Battery Type: (2) 3 V Lithium CR123A
• Battery life: 5 years with typical use at room temperature.
• Recommended Mounting Height:
  • 6' - 8' (1.8m - 2.4m) - Non pet-tolerant
  • 6' - 7' (1.8m - 2.1m) - Pet-tolerant
• Dimensions: 4.9" x 2.5" x 24" (125 mm x 63 mm x 60 mm)
• Operating Temperature: 14°F - 122°F (-10°C - +50°C)
• Frequency Band: 912 MHz - 919 MHz
• Maximum Coverage Area: 40' x 40' (12m x 12m)/90°.
• Camera Type: CMOS
• Camera Range: 40' (12m) in Daytime, 33' (10m) in Complete Darkness
• Color & Resolution (Color and B&W):
  • QVGA: (320 x 240 pixels)
  • QQVGA: (160 x 120 pixels)
  • HD: (1280 × 720 pixels, Peek-In only)
  • VGA: (640 x 480 pixels)
• Frame Rate: Up to 2 frames per second
• Camera Angle: 90° Wide Angle
• Camera Response: Instant capture functionality

DSC PGP9922 Glass Break Detector

Safeguarding your windows and glass doors is essential, and the DSC PGP9922 PowerG+ Glass Break Detector delivers advanced, reliable detection for your home or business. This detector offers an impressive glass break detection range of up to 25' (7.6m), or 20 feet (6m) depending on the size of the protected glass. Beyond its robust performance, it features a modern design that seamlessly integrates into any aesthetic without compromising security.

Installation is remarkably easy, thanks to convenient battery pull tabs and QR codes for quick device enrollment. For ongoing management, the detector supports over-the-air updates for remote sensor upgrades and provides battery life reporting allowing you and your alarm dealer to monitor sensor battery levels. Best of all, the PG9922 comes fully calibrated, eliminating the need for manual adjustments during installation.

Arguably the best feature of this new glass break detector is its appearance. In the past, consumers have often prioritized motion detectors over glass break detectors, in spite of the fact that a glass break sensor can prevent a break in while a motion detector is usually engaged only after an intrusion has occurred. I believe one reason for that is that glass break sensors have historically been...well, ugly. The DSC PGP9922 aims to change that.

Quick Specs:

• Battery Type: (2) 3 V Lithium CR123A, GP or Panasonic only
• Battery life: 5 years with typical use at room temperature (77°F (25°C) Note: Not evaluated by UL/ULC).
• Minimum Distance from Glass: 5' (1.5m)
• Dimensions: 4.2" x 2.7" x 1.2" (107.5mm x 69mm x 30mm)
• Operating Temperature: 14°F - 120°F (-10°C - +48.8°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz
• Max Detection Range:
  • 25' (7.6m) For Glass that is a Minimum of 15 3/4" x 15 3/4" (40cm x 40cm)
  • 20' (6m) For Glass between 12" x 12" (30cm x 30cm) to 15 3/4" x 15 3/4" (40cm x 40cm)
  • For UL/ULC the maximum verified range is 20' (6m).
• Glass Type: UL Tested on Plate, tempered, wired, laminated, covered, and sealed insulated.
• Glass Thickness (per UL tests):
  • Plate: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Tempered: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Wired: 1/4" (6.4mm)
  • Coated: 1/8" - 1/4" (3.2mm - 6.4mm)
  • Laminated: 1/4" (6.4mm)
  • Sealed Insulating: 1/8" - 1/4" (3.2mm - 6.4mm)
  • NOTE: Laminated and Sealed Insulating glass are protected only if both the inner and outer panes are broken.
• Room Size:
  • At least 10' x 10' (3m x 3m)
  • At most 40' x 40' (12m x 12m)

DSC PGP9986 PowerG+ Water Tile - Flood and Freeze Sensor

The DSC PGP9986 is a PowerG+ flood and freeze detector commonly referred to as the Water Tile. It can detect water leaks from sinks, dishwashers, washing machines, and any other area where water is used, but the floor should remain dry. It also has the option to alert you when the temperature drops, allowing you to prevent burst pipes.

The Water Tile can be used alone or with an external probe or sensing cable. You can check out the installation instructions. The external probe must be used alone while up to two (2) sensing cables can be used by connecting the second cable into the end of the first. The probe and sensing cable come with a wall mounting bracket that they connect to. The Water Tile then slides into the bracket and clicks into place. Since the sensor itself should not be submerged, it is best to use a probe or cable when monitoring areas where the water might get too deep for the Water Tile itself.

Quick Specs:

• Power Supply: Battery.
• Battery Type: 2 x 3V Lithium CR2450 Panasonic, Duracell, or GP batteries only.
• Expected Battery Life: 5 years with typical use at room temperature 77°F (25°C).
• Ingress Protection (IP) Rating: IP65.
• Freeze Alert Temperature (Ambient): 41˚F (5˚C)
• Operating Temperature: 14°F - 131°F (-10°C - +55°C)
• Dimensions (L x W x H): 2.6" x 2.6" x 0.43" (65 mm x 65 mm x 11 mm)

DSC PGP9920 PowerG+ Wireless Repeater

The DSC PGP9920 PowerG+ Wireless Repeater is installed in the field, usually at the edge of the PowerG receiver's range. It listens for PowerG and PowerG+ sensor transmissions. If it hears a transmission, it repeats it to ensure that it reaches the receiver. The PGP9920 has it's own power source, but like the alarm panel it works with, it also has a backup battery to provide 48 hours of standby power in the event of a power failure. This keeps your entire system up and running in the event of an extended power outage.

For supervision purposes, the PGP9920 is programmed into the panel as a zone. This allows the panel to supervise the repeater for power outages, low battery conditions, and tamper. The PGP9920 has both a cover and a back tamper. So, whether it's pulled off the wall, or the cover is removed, the alarm panel can signal a tamper condition.

As we mentioned before, PowerG and PowerG+ devices use adaptive transmission when communicating with the alarm system. This allows the sensor or repeater to use only as much power as is necessary to send a signal. This helps to conserve battery power, and is why these devices have such long battery life. For this reason, even when a repeater isn't necessary, it may be worthwhile to add one in particularly large installations to help conserve power.

Quick Specs:

• Power Supply: 100-240 VAC to 6V/1A DC For UL Listed product, 120 VAC, 60 Hz. Sure-Power type SW-060100A.
• Battery Type: Rechargeable. 3.6 V 2200 mAh Li-ion Q-LITE type ICR18650.
• Backup Battery Duration: At least 48 Hours, for UL Listed product 24 Hours.
• Dimensions: 7.1" x 7.1" x 1.9" (180mm x 180mm x 48mm)
• Operating Temperature: 32°F - 120°F (0°C - +49°C) UL verified range: 32°F - 120°F (0°C - +49°C) only
• Frequency Band: 912 MHz - 919 MHz

Most of these PowerG+ products are not yet available, with the exception of the DSC PGP9934P Indoor PIR Cam. Those are available right now! So, if you click on any of the other product links above, you'll see some crazy pricing. This is so that we can prepare for the products to go live, while discouraging anyone from attempting to order a product that's not yet available.

Once these products become available, we'll have another blog with that announcement and the actual pricing will go up on the page. We're just excited about this launch and want to make the full product descriptions available now, rather than waiting. Product availability will very likely coincide closely with the release of the 4.6.0 software update for the Qolsys IQ Panel 4 systems, so be on the lookout for that as well.

Update 07/21/25: The Apple CarPlay integration is now available! You can see how to set it up in this helpful FAQ!

Apple CarPlay is designed to shift your attention from your phone to your car's built-in touchscreen, helping you keep your eyes where they should be – safely on the road ahead. Later this month, you can add the Alarm.com app to the growing list of apps available for use with Apple CarPlay.

The bad news is, far too many people are killed in traffic accidents caused by distracted driving. But, there's good news, too. According to the National Highway Traffic Safety Administration (NHTSA) that number has decreased steadily over the past few years. This decrease is likely due to options like Apple CarPlay, Android Auto, and other initiatives.

According to Alarm.com:

"We’re excited to announce that support for Apple CarPlay is on the way, empowering iPhone customers to effortlessly access their favorite smart security controls right from their vehicle’s display. With a simple, driving-friendly interface, they can stay focused on the road and connected to home, no matter where they go."

The addition of Alarm.com to Apple CarPlay is coming later this month, though an exact date has not yet been provided. In order to use Alarm.com with CarPlay, you'll need the latest app version, a compatible iPhone, and a vehicle or after-market stereo system that supports the feature.

What you can expect from the Alarm.com App in Apple CarPlay:

• Receive critical alerts from your system straight to your vehicle's display.
• Open and close compatible garage doors, simplifying your departure and arrival at home or work.
• Activate custom scenes for Alarm.com-compatible automation devices.
• Run Home and Away scenes for complete control of your system in one convenient location.

In conclusion, as technology like Apple CarPlay continues to evolve, it plays a vital role in reducing the dangers of distracted driving, contributing to safer roads for everyone. The upcoming integration of the Alarm.com app with Apple CarPlay is a prime example of this progress, bringing the convenience and control of your smart home security system directly to your vehicle's display.

This means you'll soon be able to manage alerts, control access, and activate scenes with simple, driver-focused interactions, keeping your attention on the journey ahead while staying connected to what matters most at home. Get ready for a safer and more connected driving experience when Alarm.com arrives on Apple CarPlay later this month.

Up to now, Alarm Grid has never enabled Pro Video with Analytics on Alarm.com video accounts unless specifically requested by the customer. This feature comes with additional costs that we have always covered. Now that Video Motion Detection is no longer an option, we've changed our policy.

Although Alarm.com ended support for enabling Video Motion Detection on new accounts in February 2023, its effect on our video customers only became clear to us recently. One of our customers alerted us to an issue that highlighted the impact of this change, prompting us to institute this new policy.

Please note that this policy change does not affect the monthly monitoring price for Platinum (Self or Full) Monitoring or Standalone Video Monitoring. This adjustment is simply to ensure our customers receive the full monitoring experience they expect. Below, we'll discuss the differences between Video Motion Detection and Video Analytics.

Video Motion Detection (VMD)

Method of Detection: VMD detects motion by analyzing brightness and color changes in user-defined pixel areas within camera images, eliminating the need for a separate motion detector.

Configuration: VMD settings are configured using VMD windows, which are drawn by the user on a live video preview. Users can adjust the sensitivity (how much change is needed to trigger an event) and target size (the percentage of the VMD window that needs to be filled by movement) for each window.

Recording Rules: VMD recording rules can be created to trigger recordings when motion is detected in specified VMD windows. However, for some camera series, the option to choose specific VMD windows to trigger a recording is not available; any motion in any window will trigger a recording.

Best Practices: For effective detection, it's recommended to draw longer and narrower boxes, similar to tripwires, in areas where motion should trigger a recording. Avoid placing windows in areas with constant or insignificant motion like moving trees or reflective surfaces. VMD windows should not overlap, as this can lead to false activations. For outdoor cameras, creating lines or barriers with the available windows is suggested instead of one large box.

Limitations:

• VMD may not always function properly due to environmental factors like flying insects, falling leaves, or precipitation.
• Certain older camera models do not show the VMD window turning orange upon motion detection during configuration.
• The VMD windows for certain cameras are not visible to your alarm dealer (for troubleshooting purposes) in the Partner Portal, even after they've been configured.
• Sensitivity settings may affect all VMD windows for some camera models.

New accounts created after February 2023 will no longer have the option to create VMD recording rules, as Alarm.com is moving forward with Video Analytics as their primary motion-activated recording solution. However, accounts created before this date, and older cameras that only support VMD will continue to be able to use VMD, and support for it will continue.

Video Analytics

Method of Detection: Video Analytics continuously scans a property and identifies and classifies objects such as people, vehicles, or animals. It can understand traffic patterns and detect specific behaviors like loitering, or objects crossing virtual lines.

Configuration: Video Analytics rules are configured using virtual tripwires (to capture movement through an area) or ground zones (to capture objects lingering in an area). Users can define the area of interest and specify the duration an object needs to be in a ground zone to trigger a recording.

Recording Rules: Video Analytics rules offer more advanced options, including the ability to trigger recordings based on the type of object (person, vehicle, animal) detected. Existing VMD recording rules must be deleted before setting up a Video Analytics rule. Users can create up to three Video Analytics rules per camera, and ground zones and tripwires can overlap.

Best Practices:

• For accuracy, avoid drawing tripwires or ground zones over objects that move on their own (like trees or shrubs) and only draw the rule where the feet or wheels of the object should cross.
• It's recommended to observe the rule's detections and then adjust the Minimum Object Detection Size or recalibrate the camera if needed.
• Proper camera placement (height, angle, distance) is crucial for Video Analytics to function effectively.

Additional Features: Video Analytics enables enhanced notifications with thumbnail images of the detected objects. It can also be used to control lights based on detected events. Features like Perimeter Guard™ (alert sounds and flashing LED) and Package Alerts for specific doorbells rely on Video Analytics.

Additional Content on Video Analytics:

• What Are Alarm.com Video Analytics?
• How Do I Set Up Video Analytics for Alarm.com?

Summary of Key Differences:

Detection Method: VMD detects motion based on pixel changes within a specified area of the camera's field of view, while Video Analytics constantly scans the camera's view, identifying and classifying objects using cutting-edge technology and machine learning.

Precision: Video Analytics offers more precise detection and reduces false triggers by accurately identifying specific types of objects.

Rule Capabilities: Video Analytics allows for more sophisticated rules based on object type and behavior (e.g., loitering, crossing a line), unlike VMD which primarily reacts to general motion within a defined area.

Notifications: Video Analytics provides more comprehensive notifications with thumbnail images and object classification.

Summary:

In essence, Video Analytics is a more advanced and intelligent method of motion detection when compared to VMD. While VMD can be effective for basic motion detection on older systems, Video Analytics offers greater accuracy, more options, and better control over what triggers recordings and notifications.

Compatible Cameras:

Cameras That Support VMD Only:

If you are moving into a home or business with existing cameras and plan to activate new Alarm.com service after February 2023, please note that the following cameras support only Video Motion Detection (VMD), not Video Analytics. With these specific models and possibly other older cameras not shown here, you will only be able to view live video remotely; creating recording rules is not possible.

Camera Name	Image
ADC-VS1 Analog to IP Converter 1-Channel
ADC-VS420 Analog to IP Converter 4-Channel
ADC-V510 Fixed Lens Indoor Camera
ADC-VS520IR Fixed Lens Indoor Camera w/IR
ADC-V610PT Indoor Pan/Tilt Camera
ADC-V620PT Indoor Pan-Tilt Camera
ADC-V700X Weatherproof Day/Night IP Camera
ADC-V720 Outdoor PoE Night Vision Bullet Camera
ADC-V820 Indoor PoE Dome Camera
ADC-V521IR Indoor Fixed IR Camera
ADC-V721W Wireless Outdoor IP Night Vision Camera
ADC-V821 Outdoor PoE Night Vision Dome Camera
2GIG HD100 Indoor 720P Camera w/ Night Vision

Cameras That Support Video Analytics:

See the table below for cameras compatible with Alarm.com's advanced Video Analytics. Given its superior accuracy for detecting threats and gathering information about your property compared to Video Motion Detection, we strongly recommend upgrading if your cameras currently only support VMD. Start planning your upgrade today, you'll be glad you did!

Camera Name	Image
ADC-V515 Indoor 1080P Camera
ADC-V522IR Indoor 1080P Night Vision Camera
ADC-V523/ADC-V523X Indoor 1080P Camera with IR Night Vision
ADC-V622 Indoor 1080P Camera with IR Night Vision and 2-Way Audio
ADC-V722W Outdoor 1080P WIFI Camera with Night Vision
ADC-V723/ADC-V723X Outdoor 1080P Camera with IR Night Vision and High Dynamic Range (HDR)
ADC-V724/ADC-V724X Outdoor 1080P WIFI Camera with 2-Way Audio
ADC-VC726 Outdoor 1080P PoE-Capable Mini Bullet Camera with Night Vision
ADC-VC727P Indoor/Outdoor 1080P PoE-Capable Mini Bullet Camera
ADC-VC728PF Indoor/Outdoor 1080P Varifocal Bullet Camera
ADC-V729 / ADC-V729AC / ADC-VC729P Outdoor 4MP Floodlight Camera ADC-V729 - Powered by 24V DC ADC-V729AC - Powered by 100V - 240V AC ADC-VC729P - PoE-Capable or 24V DC Powered
ADC-VC736 Outdoor 1080P Large Bullet PoE-Capable Camera with Night Vision
ADC-VC826
ADC-VC827P Indoor/Outdoor 1080P Dome Camera
ADC-VC836 Outdoor 1080P Turret Camera with Night Vision
ADC-VC838PF Indoor/Outdoor 1080P Varifocal PoE-Capable Turret Camera
ADC-VC847PF Indoor/Outdoor 1080P Varifocal PoE-Capable Dome Camera
ADC-VDB750 Full HD Wired Video Doorbell Camera
ADC-VDB755P Full HD PoE-Capable Video Doorbell Camera
ADC-VDB770 Full HD Wired Video Doorbell Camera with High Dynamic Range (HDR)
ADC-VDB780B Full HD 2MP Battery-Powered (Rechargeable) Video Doorbell Camera Also available in a bundle with the ADC-W115C Wireless Chime Module. Some installations will require the ADC-W115C to use this video doorbell camera.
If a cameras in the above list has no link it's because it is discontinued and no longer offered by Alarm Grid.

Give Back/Get Back is a program sponsored by electric utility companies in the US. During the summer, when electricity usage is at its peak, these companies offer an incentive for customers with smart thermostats to allow the adjustment of their thermostats during peak usage, lowering demand.

Our first blog about Give Back/Get Back (Demand Response) was in May of 2020. Now, over twenty electric utility providers participate in the program, with thousands of customers taking advantage of these incentives.

Here's how the Give Back/Get Back program typically works: On extremely hot or cold days, when energy demand surges, your utility company partners with Alarm.com to make small, temporary temperature adjustments in participating homes. These adjustments, usually no more than four (4) degrees Fahrenheit, may last up to four (4) hours.

The adjustment lowers the demand on the power grid and also saves you money by causing your electric air conditioning or heating usage to be reduced. Those who heat their homes using gas, wood burning stoves, or other non-electric means can still participate if they cool their homes using electricity and have a qualified, internet-connected thermostat.

The two newest areas participating in Give Back/Get Back are PJM Utility and the Tennessee Valley Authority (TVA). PJM Utility calls its program "Power Savers MidAtlantic" and the TVA calls its program "EnergyRight Smart Thermostat Rewards".

PJM Utility:

To participate under the PJM Utility program you must:

• Be a resident of Ohio or Illinois and a customer of ComEd, Duke Energy Ohio, or AEP Ohio.
• Have a qualifying, internet-connected smart thermostat.
• Agree to allow the utility to adjust your thermostat setting during peak energy usage times.
• Connect your utility account through the PJM Utility partners Voltus or Arcadia.

In exchange for their participation in the program, PJM Utility customers who sign up will receive an entry in a sweepstakes for $10,000. Each event that you participate in will give you another entry into the sweepstakes. You always have the option to choose not to participate in a temperature offset event in either program. For full details on the PJM Utility Power Savers Mid-Atlantic program, click here.

Tennessee Valley Authority:

• If you live in the seven-state Tennessee Valley region you can check whether your utility is participating here. If it is, enroll your qualifying thermostat here.
• Have an internet-connected, qualifying smart thermostat.
• If your primary heat source uses electricity and you have electric cooling, you're eligible for the year-round program.
• If you use natural gas, wood-burning, or any other non-electric powered heat, and electricity for cooling you can still participate in the summer-only program.

In exchange for your participation, you will receive a $65 enrollment rebate for both the year-round and the summer-only program. Year-round participants will then receive a yearly $65 rebate as long as they continue to participate or until the program ends. Summer-only participants will receive a $20 rebate per participation year for the life of the program. You can read the full details of the TVA program here.

Alarm.com calls this Give Back/Get Back, but each utility company has their own program name. If you haven't seen us write about your utility provider, you can check to see if they participate in partnership with Alarm.com by going to thermostatrewards.com and looking for your electric utility's name. If it is listed, click the link and find out about your potential rewards for participation and what's required to sign up.

If you don't have a smart thermostat yet, your utility's program page likely lists compatible models, and often provides discounted purchase links. Once you install and connect your thermostat through Alarm.com, you can easily enroll in the program. Remember, incentives vary by utility, so review your company's specific program details. Investing in a smart thermostat is a wise choice, often paying for itself quickly through energy savings and program incentives.

Supported Alarm.com Thermostats:

The list of supported thermostats can vary by utility company, but in this case, both PJM and TVA support the same list of Alarm.com compatible thermostats.

• Trane ComfortLink Control
• RCS Z-Wave Communicating Thermostat
• GoControl Z-wave Thermostat
• Alarm.com Smart Thermostat
• 2GIG Z-Wave Plus™ Battery Powered Thermostat
• Trane Z-Wave Thermostat
• Linear Thermostat
• Alarm.com Smart Thermostat HD (ADC T40K-HD)
• ADC T3000
• ADC T2000
• ecobee Thermostat
• Honeywell T6 (Z-Wave version)

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

Unlike Resideo, Alarm.com doesn't manufacture alarm panels. Instead, they work with various panel manufacturers to provide alarm signal transport and remote control capabilities for their panels. Many users prefer the Alarm.com platform for its clean look and intuitive user interface (UI).

There are a couple of panel manufacturers who offer all-in-one systems that can easily replace a Lyric. The exception is for those users who have embraced Apple HomeKit. There is currently no Alarm.com capable panel that also supports HomeKit. There may never be. So, if you're firmly in the HomeKit camp, this option is probably not for you.

This post focuses on two Alarm.com-compatible panels: the 2GIG Edge and the Qolsys IQ Panel 4. Alarm.com requires cellular communication, and these panels cannot be registered without it. Therefore, each panel includes a built-in LTE cellular communicator, available in either AT&T or Verizon versions. Be sure to choose the cellular carrier who will have the best signal inside the protected premises.

While many Alarm.com systems support older Honeywell/Resideo wireless sensors, SiX Series sensors from a Lyric panel are incompatible and require replacement. Both Qolsys and 2GIG offer their own encrypted sensor options.

As mentioned above, users often find the Alarm.com user interface (UI) more intuitive than Total Connect 2.0. Additionally, Alarm.com consistently innovates, updates, and adds features that enhance the usability of their platform. Resideo also does this with Total Connect 2.0, but not as regularly. Alarm.com is also highly responsive to customer feedback, demonstrating a commitment to improving the Alarm.com user experience.

Another advantage is that the Alarm.com camera lineup is miles ahead of Resideo's. They offer a dizzying array of both residential and commercial grade cameras. If you're particular about your video options or you're just now looking to add video to your home or business for the first time, then Alarm.com is sure to have the right combination of cameras for you.

Replacing the Lyric with a 2GIG Edge:

2GIG was founded by two former Honeywell employees, so it stands to reason that all 2GIG panels can support legacy Honeywell sensors. Since its founding, 2GIG has expanded on its sensor compatibility and now offers encrypted sensors in their eSeries 345 MHz frequency, as well as long-range encrypted 900 Mhz sensors via the E+ Series.

Panel Hardware Options:

Both the 2GIG Edge With AT&T LTE communicator and the 2GIG Edge With Verizon LTE Communicator feature an LTE cellular communicator, 2.4 GHz WIFI capability, Z-Wave Plus V2 (700 Series), and a vertically adjustable front-facing camera. It is a very solidly built panel with a 7" LCD touchscreen interface. For a complete list of specifications, see the full data sheet.

The 2GIG Edge offers exceptional sensor versatility, supporting legacy Honeywell 5800 Series sensors, legacy 2GIG sensors, and the new encrypted 2GIG eSeries and E+ Series sensors. This comprehensive compatibility allows users to protect virtually any part of their property.

The E+ Series sensors boast a remarkable range of up to 2km, depending on environmental conditions. This impressive range extends protection to previously unreachable areas like barns or outbuildings.

One of the 2GIG Edge's most compelling features is its facial recognition disarming, a capability currently unavailable on the other panels we've discussed. Unlike cloud-based biometrics, the Edge stores all facial recognition data locally, ensuring your personal information remains exclusively on your system.

2GIG Edge Vs. Resideo PROA7PLUS - Feature Comparison

Replacing the Lyric with a Qolsys IQ Panel 4

Similar to the 2GIG Edge, Qolsys offers the IQ Panel 4 which is compatible with legacy Honeywell 5800 Series 345 MHz and 2GIG 345 MHz* sensors. In addition, it supports PowerG 915 MHz sensors. These sensors offer encryption, two-way communication and an impressive transmitting range to rival the 2GIG E+ Series.

*The Qolsys IQ Panel 4 cannot support the 2GIG eSeries 345 MHz sensors.

Panel Hardware Options:

Being an Alarm.com panel, the IQ Panel 4 includes a built-in AT&T or Verizon LTE cellular communicator. Additionally, IQ4 versions support various legacy sensors: Honeywell/2GIG (345 MHz), DSC (433 MHz), or Interlogix/Qolsys (319.5 MHz). Therefore, when selecting an IQ Panel 4, be sure you choose the correct communicator and legacy receiver to replace your Lyric. You can choose either the Qolsys IQ Panel 4, 345 MHz with AT&T & PowerG or the Qolsys IQ Panel 4, 345 MHz with Verizon & PowerG.

In addition to supporting 345 MHz legacy sensors and PowerG long-range wireless sensors, each IQ Panel 4 offers dual-band, 2.4 GHz or 5 GHz WIFI capability, Z-Wave Plus V2 (700 Series), Bluetooth disarm and audio streaming, front-facing camera for optional disarm photos, and a 7" touchscreen interface. Check out the specification sheet for a full list of features.

Using Alarm.com:

Curious about the Alarm.com experience? Alarm Grid provides a demo account for you to explore its user interface. Use the following login credentials to get started at:
www.alarm.com/login:

• USERNAME: ADCDemo@alarmgrid.com
• PASSWORD: DemoP@ssw0rd

This demo account is fully loaded, providing a glimpse into features like motorized shades, locks, and water valves with water usage monitoring. The specific features available to you with an activated Alarm.com account will depend on the hardware installed in your unique system.

Be sure to check out the rest of this series on Preparing For the Eventual Lyric End-of-Life. In Part 1, we discuss the considerations when continuing to use the Lyric. In Part 2 we discuss replacing the Lyric with another all-in-one panel, in particular with one of the PRO Series systems. In Part 3 we discuss replacing the Lyric with one of the new Resideo First Alert hybrid panels, the VISTAH3.

Preparing for the Eventual Lyric End-of-Life - Part 3

We've all been there: you step out the door, and your phone instantly buzzes with camera notifications. If you're using Alarm.com's recording rules, you'll love this update! Now, you can set a delay of from 1 to 30 minutes before those recordings start, cutting down on nuisance notifications.

Alarm.com continues to enhance its user experience with a new recording rule setting that minimizes unnecessary notifications and maximizes video storage. By allowing users to delay recordings during exit, nuisance clips are reduced, freeing up valuable upload capacity within monthly video plan limits and ultimately saving users money.

This new delay feature is compatible with all Alarm.com cameras that support modern video analytics. Older, first-generation analytics cameras, while still functional on some accounts, do not support this feature.

Configuring the recording rule delay is...unique. We've outlined the steps below in an effort to provide clarity. You can apply this setting to both new and existing recording rules. Refer to the screenshots provided for a visual guide on enabling the delay within the rule settings.

To navigate to this section via the customer website:

1. Log into your Alarm.com account.
2. Click Video.
3. Click on Recording Rules (at the top, in the blue bar).
4. Click +Add New Rule, or find the rule you want to edit in the list, then click the pencil icon.
5. In the section titled "Recording Rule" fill in the appropriate information. In the section for "Except when.." select "Disarmed", "Armed Stay" or both.
6. Select the Exit Delay Time from the dropdown.
7. Be sure to Save before exiting.

Programming the Video Rules Exit Delay via the customer website:

To navigate to this section via the customer app:

1. Open the Alarm.com app and log in.
2. Tap Video at the bottom of the screen.
3. Tap the gear icon at the top right.
4. Tap Recording Rules.
5. Tap Add at the upper right, or scroll through the list of recording rules, find the one you want to edit and tap the pencil icon.
6. Tap Next in the upper right once the first screen is properly configured, then scroll down to the Recording Rule section.
7. In the "Except when.." section, select "Disarmed", "Armed Stay", or both.
8. From the dropdown, select the Exit Delay time.
9. Be sure to click Save before exiting.

Programming the Video Rules Exit Delay via the Alarm.com app:

Actually, the setup itself is not the tricky part. It's understanding what will happen, and when, that's a little confusing. So, here's the logic. This information was provided by Alarm.com Core Technical Support:

• If you select "Except when Disarmed" and choose a delay from the dropdown, the recording rule will start after the delay time whenever the system is Armed Away or Stay.
• If you select "Except when Armed Stay" and choose a delay from the dropdown, the recording rule will begin after the delay time when the panel is Disarmed or Armed Away.
• If both "Except when Disarmed and Armed Stay" boxes are checked and a delay is selected, the recording rule will begin after the delay when the panel is Armed Away.

I'll confess, I haven't quite wrapped my head around this logic. I've found it's best if I don't overthink it! Hopefully, they'll tweak the wording and make it a little more clear somewhere down the road. Regardless, even with a slightly confusing setup, this is a fantastic addition, and I can't wait to try it out on my own system!

Multiple sources have recently distributed notices regarding the Rogers 3G network. Rogers plans to sunset the 3G network on July 31, 2025. This differs from the original planned sunset on March 31, 2025. Once the network has been shut down, Rogers 3G communicators will soon begin to fail.

AT&T and Verizon ended their 3G service in 2022, but Canadian customers have had a few extra years to upgrade their devices. Now, Rogers is focusing on improving its faster LTE and 5G networks and needs to shut down the older 3G equipment.

If your system uses a Rogers 3G cellular communicator, you'll need to update it soon. Without an upgrade, eventually your system will not send alarm signals, including life-safety signals like fire and carbon monoxide alarms. This will also cause the system to display error messages.

Alarm Grid is here to help our Canadian customers upgrade their alarm systems before the Rogers 3G network shutdown. We'll be contacting you to discuss your upgrade options. Depending on your system, you may need a full upgrade or just a communicator upgrade. We'll work with you to find the best solution.

If you're not an Alarm Grid customer, we still offer a wide variety of FAQs geared toward upgrading systems and communicators. if you go to alarmgrid.com you'll find a list of these FAQs. You can also use the search bar at the top of the page to perform your own search with more specific criteria.

If you have an alarm system that is currently not monitored, or if you're not satisfied with your current service, Alarm Grid offers low-cost, no-contract monitoring plans for most systems. If you're interested in signing up for monitoring, but you're unsure whether we can monitor your system, reach out to support@alarmgrid.com.

Let us know what system you have, and if you're not sure, send us a picture of the system. From there, we may ask for more information. Once we know your system type, and whether we can access the required programming, we'll let you know if we can monitor your system. From there, you can sign up for monitoring.

If you sign up for a Self-Monitoring Plan, once the system or communicator has been upgraded and the required information has been provided, we'll create your account and email you with the login information.

If you sign up for a Full-Monitoring Plan you'll set an appointment for activation. You'll need to install the new communicator or system prior to your activation appointment. If you need support during that time, you can call us at 888-818-7728 (M - F, 9:00 am - 8:00 pm EDT). You can also email us for support, or use our chat support feature during regular business hours.

We'll give you the knowledge you need to replace any equipment necessary. You can purchase that equipment from Alarm Grid or, if you prefer, from other suppliers. Once your system is registered, we'll perform any required testing, discuss any monitoring details for Full-Monitoring Plans, then wrap things up.

In an email last week, Johnson Controls, the parent company of Qolsys, announced the discontinuation of both the Qolsys IQ WIFI and the Qolsys IQ WIFI 6. These purpose-built routers, accessible via Alarm.com, were meant to prevent security equipment disconnections due to end-user errors.

We first told you about the IQ WIFI 6 in October 2022. It offered an elegant solution for users with security systems. The IQ WIFI 6, designed to act as the router while IQ WIFI units functioned as Wi-Fi nodes, created a mesh network with a unique security partition accessible only by the alarm dealer.

This, combined with remote access through Alarm.com, prevented costly service calls when customers made changes to their network, then inadvertently neglected to update their security system components.

Unfortunately, it didn't catch on. End-users interested enough in their network to invest in a specialized router prioritized optimizing their network for gaming or streaming video, rather than ensuring reliable connectivity for their security systems and WIFI cameras.

If you own an IQ WIFI 6, rest assured it will continue to function as usual. Alarm.com has pledged ongoing support, allowing dealers to remotely access and troubleshoot internet connectivity for your system. The IQ WIFI is not accessible through Alarm.com, so with the end-of-sales notice, they will no longer offer live setup support for the IQ WIFI.

Alarm Grid has discontinued both the IQ WIFI and IQ WIFI 6 on our website. We do not maintain stock, and our distributor has very limited inventory available. To avoid accepting orders that we cannot fulfill, we have decided to discontinue both products immediately.

The discontinuation of the IQ WIFI and IQ WIFI 6 raises concerns about the future of these products. If you're an existing user, we'd love to hear about your experiences with these devices. Share your thoughts and any concerns you may have in the comments below. It's frustrating when a purchased product is discontinued by the manufacturer. Alarm Grid is here to help our customers in whatever way we can.

As we close out 2024, our offices will be closed on Tuesday, December 31, 2024, and Wednesday, January 1, 2025. I'll be practicing writing and typing 2025 instead of 2024, how about you? Although tech support will be closed, our central station partners will be on the job, ready to respond.

The year 2024 was pretty low-key in our industry. There were a few notable things, and we'll recap those here:

January:

In January, Alarm.com announced that because of changes T-Mobile made within their network, customers who formerly received MMS notifications for video events with a thumbnail, would begin receiving SMS messages with a link instead. You can read the full post here.

February:

The big news in February was a nationwide AT&T carrier outage that affected cell phone users and alarm communicators alike. As a carrier outage, both AlarmNet and Alarm.com customers were affected. According to the FCC, AT&T implemented "a network change with an equipment configuration error" that caused the issue. You can read the original blog post here.

March:

Among other things, in March we told customers how they can request new products for Alarm Grid to offer. You can click this link to request a product. For a full rundown on the required information, check out the post.

2024 seemed to be the year of the squatter, and we discussed ways to use an alarm system, particularly one with video support, to thwart this unique threat. Check out that post.

April:

April is ISC West month. As you may know, ISC West is the largest US trade show for the security and survaillance industry. It takes place in spring each year in sunny Las Vegas. Each manufacturer comes to the show with their best new offerings. We recapped some of those offerings here.

May:

In May, I set out to educate myself, and hopefully you, about Matter, the official Internet of Things (IoT) protocol. A new version of Matter was released in May, that drew quite a bit of attention. You can read about that, and matter in general, here.

June:

In June, I attempted to educate our readers on the joys of using B-connectors, sometimes referred to as beanies or "Dolphins". Since Dolphin is a brand name, we choose to refer to them as beanies. You can read our post on using B-connectors here.

I also posted about the potential danger of the "Shutdown System" menu option in the Resideo PROA7PLUS series panels. In short, it's best not to select that option. You can read the full post here.

July:

In July, Alarm.com rolled out their "Alarm Triggered Warning Sounds" feature. This is a configuration option that causes compatible cameras to emit an audible warning sound when a burglary alarm occurs. You can read all about this feature in this post.

Another global IT outage affected customers in July. On July 19, the now infamous "Crowdstrike Outage" for Windows systems occurred. This affected not the communicators that send signals, but the servers that receive and process them. You can read about the outage and what caused it in this post.

July was a big month! Rogers announced their plans to sunset the 2G/3G networks in Canada. The sunset is coming March 31, 2025, so if you're a Canadian customer with a Rogers communicator, prepare yourself! You can read more here.

August:

In August, Alarm.com released the "Alarm Mode" feature. Meant to make responding to an alarm as quick and easy as possible, Alarm Mode groups all alarm activity together on a single card that shows up on the customer dashboard when logging into the Alarm.com app. Read the full post for details.

On August 13, Resideo/First Alert put a quality hold on all VX1 video doorbells due to a problem with battery charging. A firmware update resolved the issue and the doorbell is again available. You can read that post, with updates, here.

Alarm.com released an all-new floodlight/camera combination unit called the ADC-V729. This product fills a previously underserved niche in the market. It comes in an AC, a 24 VDC, and a PoE version. Read all about it here.

Resideo announced in August that they were transitioning all SkyBell Video Doorbell users to a new backend via a firmware update. This occurred because of changes with the underlying SkyBell platform. You can read about that update here.

September:

In September, we wrote about a mandatory firmware update for older Total Connect 2.0 cameras. Any affected camera that failed to receive this update would no longer work with Total Connect 2.0. Cameras had until October 31, 2024 to properly update cameras. Read the full post for details.

On a more personal note, Alarm Grid rolled out our new CRM (Customer Relationship Management) platform in September. It has definitely been an adjustment, and we had a bit of a backlog of support tickets at first, but we're hitting our stride with it now. You can read about that here.

On September 27, we began preparing for Hurricane Helene. Some of our employees are located in Florida, so hurricanes often affect us both personally and professionally. You can read that notice here. We also discussed the effects hurricanes have on alarm system efficacy here.

October:

Alarm.com introduced some new Apple Widgets in response to Apple retiring the Alarm.com Today widget earlier in the year. There were two available widget options and you can read about those here.

Alarm Grid announced the new Alarm.com ADC-SVR210. Since this is not a rack mounted SVR (Stream Video Recorder) it's more of a residential than a commercial offering, though it can certainly also be used in a small business. An SVR works in conjunction with Alarm.com cameras to allow a user to record video 24/7. You can read about the launch here.

November:

In November, CMS, our central station partner for US-based customers, reported an uptick in their calls being blocked. If you have an alarm, and the monitoring station's call to you is blocked, you can't verify if the alarm is false or not. That will almost always result in a dispatch of authorities, unless you have some other specific instructions on file. Read about the issue in this post.

December:

December seems to be the month when everyone jumped on the two-factor authentication (2FA) bandwagon. Alarm.com jumped too, and now all Alarm.com customers are asked to set up 2FA. Interestingly, not only does Total Connect 2.0 not require 2FA, they don't even offer it. I've emailed them for information on why, and I'm waiting for a response. Here's our blog on Alarm.com requiring 2FA.

That's 2024 in a nutshell. It may not have been a monumental year, but it was also nothing to sneeze at. I hope you've enjoyed reading along with me throughout the year, and that you enjoyed this little trip down memory lane. As I always say, stick with me and I'll get you through this troubled world!

If you need to contact either central station while we're out, the information to do so is below. Alarm Grid fully-monitored customers in the United States should contact CMS, while Canadian-based customers should contact Rapid Response.

Alarm Grid Central Station Monitored Customers in the US Contact CMS

1. Call 888-818-7728, choose Option 9 to contact the monitoring station.
2. Provide your name and address.
3. Provide your False Alarm Password. This is the password you chose when you set up monitoring. This is the word that means "Everything is OK." If you provide the wrong word or phrase, or if you provide the Duress Password (the one that means "I'm pretending everything is ok, but I really want help!" then the operator will dispatch authorities.
4. Let the operator know the reason for your call. Provide any additional helpful information and answer any questions they may have.

Alarm Grid Canadian Central Station Monitored Customers Contact Rapid Response

1. Call (800) 932-3822 and follow any prompts provided. Depending on availability, you may reach a person immediately, or you may be provided with menu prompts.
2. Provide your name and address.
3. Provide your False Alarm Password. This is the password you set up during your activation appointment. It means "Everything is OK." If you provide the wrong information, or if you provide the Duress Password, the one that means "I'm saying everything is OK, but I really want you to send help." the operator will dispatch authorities.
4. Discuss the reason for your call with the operator.

If you're attempting to make changes to your call list, zone list, or other account related information, the monitoring station can't help you with those items. You'll need to contact us when we're back in the office. The best way to do that is to email us.

Our email address is support@alarmgrid.com. If you're emailing to make account changes, please provide your False Alarm Password, or the last four (4) digits of the credit or debit card we have on file. This will speed up our response and prevent unnecessary back-and-forth emails.

Beginning on October 8, 2024, Two-Factor Authentication (2FA) is mandatory for all new Alarm.com accounts. Existing accounts are being moved to the new standard, with 100% of accounts using 2FA by December 19, 2024. If you're an existing Alarm.com customer, you may have already been updated.

Two-Factor Authentication, also known as Multi-Factor Authentication (MFA) works like this. You log into an app or a website with your customary username and password. You're then prompted for further authentication via a text message, email, or third-party authenticator app. During the initial 2FA setup, you can choose one or more of these authentication methods.

Via the path of your choice, you'll receive a code. You'll input the code at the prompt, and then you're logged into the app or website. For Alarm.com users, you will be prompted to make the browser or device a "Trusted Device". If you say yes to this prompt, then you may not be prompted for 2FA the next time you log in using that browser or device.

To quote The Dude, there are, "a lotta ins, a lotta outs, a lotta what-have-yous" here. For instance, if you trust your browser but clear your cache later, you'll need to go through 2FA again next time. If you choose "Skip" at the prompt about trusting the browser, then you will have to go through additional authentication every time you log in until you choose to trust the browser.

This may seem like a real hassle, but let me share a story about someone who skipped enabling 2FA because they thought it was too much trouble. A friend of mine did not secure their account with a large retailer. When offered the option to set up 2FA, they always skipped it.

Their account was hacked and the hacker set up 2FA. They entered a phone number to receive verification codes. My friend was eventually able to change the password for the account with the retailer's help. But because 2FA had been set up with a phone number inaccessible to them, my friend was unable to regain full access. The fraud department for the retailer was unable or unwilling to do anything, so my friend lost years of purchase history. Had they set up 2FA to begin with, this could not have happened.

Fortunately, the scenario I described above can't happen to Alarm.com customers. If you're an Alarm Grid customer and you need help with 2FA for one of your logins, contact us. We'll verify that it's you with either your password or the last four (4) digits of the card we have on fie for billing, then we'll help you reset your 2FA credentials.

After we Reset 2FA for the login through the Alarm.com Partner Portal, the user will be prompted to set up 2FA again the next time they log in. This might be necessary because the user's phone number changed, or the phone carrier changed, or because the user no longer has access to the email used to set up 2FA to begin with. If you're not an Alarm Grid customer, contact your alarm dealer for assistance with Two-Factor Authentication.

Alarm Grid technical support is available Monday-Friday from 9:00 am to 8:00 pm EST at 888-818-7728 Option 2. If it's outside business hours you can send us an email at support@alarmgrid.com. For 2FA assistance, let us know and provide either your false alarm password, or the last four (4) digits of the credit or debit card we have on file for billing. Then, let us know which login you need help with, if your account has more than one. This will expedite our response.