2GIG Releases New Firmware for the 2GIG Edge, Enabling Image Sensor Support!

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2GIG has announced the release of their first big firmware update for the 2GIG Edge. This update adds support for image sensors in the form of the 2GIG-IMAGE3. In order to support image sensors, the 2GIG XCVR3-GC3 must be installed. Image sensors can be used without losing any other features.

The 2GIG Edge is a great addition to the 2GIG panel lineup. It has built-in facial recognition, Z-Wave Plus V2 (700 Series) support, up to four (4) Smart Area partitions, Bluetooth disarming, and so much more. One of the disappointing aspects of the panel rollout, is that it didn't support image sensors at the time of its release. That problem is now rectified with the new 3.1.0.011 firmware.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. Alarm.com is still in the testing phase with this firmware, so it can't be pushed remotely quite yet, but remote over-the-air (OTA) updates will be available soon. Once this form of upgrade is available, you'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. Once the update is available, we'll verify the cost, if any, and if you give the go ahead, we'll push the update to your panel, and pass the cost along to you on your next monthly monitoring bill, with no markup. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty-cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid here. This is a free download. Use a standard USB drive with at least 1GB capacity, and not more than 16GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for downloading and upgrading can be found here.

Once the file has been downloaded to the USB drive, remove the drive and take it to the 2GIG Edge panel. The USB port is on top of the panel, covered by a rubber boot. Remove the boot, and insert the drive. A message should appear on the panel, letting you know that an update is available. Press "Update", enter either the Installer Code (default 1561) or Master Code (1111) and the update will then proceed. Be sure the panel has AC power, and that AC power is not interrupted during the update process. The panel will reboot and provide a message letting you know when the update is complete. Remove the USB drive and reinsert the rubber boot.

If you have a 2GIG Edge Remote Keypad, it will be updated by the 2GIG Edge panel, once the panel has completed updating. Be sure the keypad has AC power and that it is connected to WIFI and to the Edge panel. You can verify this by making sure the keypad shows the panel home screen, and the proper panel status. Once the panel has been updated, it should automatically update the keypad. Again, once the firmware has been installed, the keypad will reboot to complete the update process.

In addition to support for image sensors, this firmware also corrects a few known issues regarding WIFI connection problems, and both remote keypad and main panel touchscreen issues. You can read the full firmware Release Notes Here.

So, what do you think about this firmware update? Do you have a 2GIG Edge and want to share your experience with it? Have you been anxiously awaiting image sensor support? Leave a comment below and let us know your thoughts. We always look forward to hearing from you.

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