Verizon LTE Cellular Communicators Posts

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This is just a friendly reminder that the 3G and CDMA Sunsets are still on-track. The AT&T 3G Sunset occurs January 31, 2022, while the Verizon CDMA Sunset occurs December 31, 2022. Alarm Grid can help you take action and make a transition to newer LTE hardware, or make alternative plans.

The 3G and CDMA Sunsets go beyond the alarm industry. Older cellular technology is being shut down and will no longer work. This is being done to transition resources to newer and more advanced cellular technology that will provide more effective service for users. After the shutdown, only 5G and 4G LTE will remain active as major network bands. Once your alarm system is set up with LTE, you will have a trustworthy and reliable communication path for many years to come.

You may have to start thinking about the 3G or CDMA Sunset if you have an older alarm system that is still using a 3G or CDMA Communicator. By the time the Sunset occurs and the associated cellular network is shut down, you will either have upgraded to newer technology, or your hand will be forced and your system will no longer be monitored.

The following outcomes are possible for any user with a 3G or CDMA Communicator:

  • Upgrade to a new alarm panel entirely, namely one that will support LTE, or a Honeywell Panel or Resideo Panel that is IP Only.
  • Keep the existing alarm panel, and upgrade its 3G or CDMA Communicator to a new LTE Communicator that will allow it to stay monitored.
  • Downgrade to IP-only monitoring service. This is not possible for any system that uses Alarm.com.
  • Terminate all monitoring service for the panel. It can still be used as a local sounder, but it will not report signals.

Users with 3G and CDMA Communicators who do not take any action will be subject to that last option. Once the 3G or CDMA Network is shut down, the panel will lose network connectivity, unless it is a Honeywell Panel configured for internet connectivity. A system that loses all connectivity due to a permanent network shutdown can still be armed and disarmed, but it cannot send any signals to the central station, meaning that no help can be automatically dispatched. The system also won't send notifications to Alarm.com or Total Connect 2.0, and the user won't be able to control their system remotely from one of those platforms. Also, the user will not be able to maintain an active Certificate of Alarm (CoA) for a discount on their homeowner's insurance. Only actively monitored systems are eligible for a CoA.

Many users aren't even aware that their systems have 3G or CDMA Communicators that need to be upgraded. There are ways to tell if your communicator needs to be upgraded, but it may be difficult for someone who isn't trained to tell. If you have an older security system that you think may be in need of a communicator upgrade, then we can help you. Reach out to our team at support@alarmgrid.com, and we will work with you to make sure that you are ready for the 3G or CDMA Sunset. Depending on your situation and the equipment, we will advise you to do one of the following.

  • Upgrade to a panel that can support LTE Cellular.
  • Upgrade the communicator for an existing panel to LTE Cellular.
  • Certain Honeywell Panels can be downgraded to support IP-only so that you can stay monitored using the equipment you already have.

Do you have any questions about the 3G or CDMA Sunset? Maybe you have already upgraded, and you want to let us know about your experience? Or maybe you have been putting off upgrading and are waiting until the last minute? We would love for you to leave a comment down below to let us know how you are preparing for the 3G or CDMA Sunset in your home or business. This is a major event for the security industry, and it's happening very soon. Stay tuned to the Alarm Grid blog for more security news and updates on the 3G and CDMA Sunset, as we all transition to LTE.

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There is going to be scheduled maintenance occurring on Alarm.com tonight, specifically focusing on the Verizon infrastructure. The maintenance period will run from 12:00 am Midnight to 2:00 am Eastern Time. According to Alarm.com, no impact is expected with regard to monitoring service.

The purpose of the scheduled maintenance is to enhance platform stability and improve redundancy moving forward. We have heard reports that a small number of Alarm.com Verizon LTE Communicators have been experiencing some relatively minor technical issues. Alarm.com has been aware of these issues since at least last Saturday, and they have been actively working to troubleshoot affected units to prevent any disruptions in service. The scheduled maintenance tonight should fix these issues and help to ensure that all Alarm.com Verizon Communicators function as intended, with exceptional reliability.

During the scheduled maintenance period tonight, Alarm.com says that service outages are unlikely to occur. You should not experience any problems if your security system uses a Verizon Communicator for connecting with Alarm.com. However, Alarm.com is not ruling out the possibility, and they want to keep users informed, just in case. Remember that if you have an IP (WIFI or Ethernet) communication path set up, then that can serve as a valuable backup option tonight during the maintenance period. If your system is cellular only with Verizon connectivity, then just be careful if you need to arm your system tonight between 12:00 am Midnight and 2 am Eastern Time. Again, no issues should occur, but Alarm.com is performing due diligence by making the maintenance period known in advance.

Once again, all maintenance taking place is on the Verizon infrastructure for Alarm.com. Your monitoring service will not be affected in any way if your system uses a different carrier, such as AT&T, for connecting with Alarm.com, or if your system is set up with a different network, such as AlarmNet for Total Connect 2.0, or Telguard for HomeControl Flex. If your system does use Verizon connectivity for communicating with Alarm.com, then check and make sure your WIFI or Ethernet path is working as an important backup plan for tonight. If you have been using your system with cell-only on Verizon with ADC, but you have the option to add WIFI or Ethernet, now may be a good time to do so. Your system should still be fine, but, it never hurts to use redundancy when it is available. Stay tuned to our blog for more security system news and updates coming soon.

Note: If you are reading this after 2:00am on April 14th, or on any future date, then it is assumed that the scheduled maintenance has been concluded, and all Alarm.com Verizon Service should be operating as intended, now with improved infrastructure.

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Alarm Grid is here with a video recap! We have four (4) new videos this time, all featuring myself. We have cellular communicator installation videos for the 2GIG GC2 and GC2e and some videos explaining the use of thermostats on Alarm.com. Let's check out the latest Alarm Grid videos!

Upgrading the 2GIG GC2 to LTE

I show you how to upgrade the 2GIG GC2 to LTE. There are two (2) LTE communicators currently available for the 2GIG GC2. These are the 2GIG LTEA-A-GC2 AT&T LTE Communicator and the 2GIG LTEV1-A-GC2 Verizon LTE Communicator. Upgrading to LTE involves removing the system's old 3G or CDMA communicator and installing a new LTE module in its place. It is very important that you do this before the 3G Sunset to prevent any disruption to your monitoring service.


Installing a Cellular Communicator Into a 2GIG GC2e

I show you how to install a cellular communicator inside of a 2GIG GC2e. The 2GIG GC2e Security System does not come with any available communication path by default. You must add a cellular communicator to get the GC2e monitored. The communicator will connect the system with the Alarm.com servers. Alarm.com then forwards important information, such as alarm events and system trouble conditions to a central monitoring station and/or the end user directly via text message and/or email.

ADC-T2000 and ADC-T3000 Thermostats Work with Alarm.com

I explain how you can use the Alarm.com ADC-T2000 Thermostat and Alarm.com ADC-T3000 Thermostat with the Alarm.com interactive platform. Both the ADC-T2000 and ADC-T3000 are Z-Wave Plus thermostats that pair with virtually any Z-Wave controller or hub. If that Z-Wave hub also happens to be an Alarm.com Security System that is actively being monitored, then the thermostat will be automatically pushed over to the Alarm.com platform after it has been enrolled with the system and the system syncs with Alarm.com.


Adding the ADC-T2000 to an Alarm.com Account

I show you how to pair the Alarm.com ADC-T2000 Thermostat with your Alarm.com account. The ADC-T2000 is a Z-Wave device. Like most Z-Wave devices, when you pair it with your Alarm.com Security System, the device will be automatically pushed over to your Alarm.com account the next time that your alarm system performs an automation sync with the server. You will then be able to control the thermostat remotely through the Alarm.com website and mobile app and include it with Alarm.com Smart Scenes.

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Alarm Grid is updating all of our monitored 2GIG GC2 panels. If the panel has a firmware version older than 1.19.3.1 and it needs a new communicator, then an over-the-air (OTA) update will be pushed to update it to 1.19.3.1 which will support any LTE comm. The update will cause a reboot.

Alarm Grid is committed to making sure none of our customers are left behind when the AT&T 3G and Verizon CDMA sunsets occur. Toward this goal, we have decided to proactively push a firmware update to each of our customer's 2GIG GC2 panels that are monitored through Alarm.com. The 2GIG GC2 can be a little tricky to update, and pushing the update OTA is by far the easiest way to accomplish this task.

If you are an Alarm Grid monitored customer who has a 2GIG GC2 panel on Firmware 1.19.3.1 or older with a pre-LTE communicator, you won't need to do anything special. The update will be pushed from the Alarm.com server and should occur automatically the next time your system is disarmed with no trouble conditions. As a part of the update, the panel will perform a reboot, and when it boots back up, it is likely to speak the current status. This is a normal part of the update process.

If you'd like to check the firmware version of your system then follow these steps. The purpose of this particular upgrade is to be sure any customer with a panel that doesn't currently support an LTE communicator will be able to do so. If your system already has an LTE communicator, even if the panel is not on the most recent Firmware, then no update will be sent. This is because you already have a Firmware version that supports the LTE communicator you're using.

Here's a breakdown of the 2GIG GC2 Firmware requirements:

Cellular Module Type Panel Firmware Required
Verizon LTE or VoLTE (2GIG-LTEV-A-GC2)

Note: This communicator is no longer available

1.17+
Verizon LTE CAT1 (2GIG LTEV1-A-GC2)

Note: This module is available only to United States Customers

1.19+
AT&T LTE (2GIG-LTEA-A-GC2) 1.19.3+

As always, if you have any questions the best way to reach us is by emailing support@alarmgrid.com. Remember that our support hours are M - F from 9:00 am to 8:00 pm Eastern Time. We offer no-contract monitoring at reasonable prices and world-class technical support to our monitored customers. We look forward to hearing from you!

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We have learned that Verizon has confirmed the sunset date for their CDMA Network for December 31, 2022. This is Verizon's equivalent of the 3G Sunset. Anyone with a security system using a Verizon CDMA Communicator is urged to upgrade to LTE ASAP to avoid monitoring service disruptions.


The 3G Sunset has been covered extensively on the Alarm Grid Blog. It refers to the phasing-out of old 3G and equivalent communicators, in favor of newer technology, specifically LTE. The Verizon CDMA Network is the Verizon equivalent of a 3G Network. While AT&T is known to be shutting down their 3G Network after January 31, 2022, the Verizon CDMA Sunset date it a bit later at December 31, 2022. While there was earlier confirmation by Resideo for the CDMA shutdown date, this time the confirmation is directly from Verizon themselves.

In preparation for this major event, Alarm Grid has been encouraging users to replace their old 3G and CDMA Communicators with newer LTE communicators. Users are strongly advised to upgrade to LTE as soon as they can. While it's understandable to wait until the last minute, especially if money is tight, you should realize that many other users will also try to wait until the final opportunity. Our support staff is limited, and we cannot upgrade everyone all at once. If you put-off the required upgrade as long as possible, then there's a chance you might get left behind at the deadline. Our goal is to prevent that from happening and ensure that all Alarm Grid customers with cellular monitoring service make a seamless and undisrupted transition.

We know that the 3G Sunset might still be a bit confusing, and you might still have some questions. That's okay, because we're here to help you. If you aren't sure about the LTE communicator replacement options available for your system, then you may want to check this post for some further assistance. If you have recently purchased a new LTE communicator for your system, and you need us to activate the unit, then head on over to the Alarm Grid Communicator Replacement Portal so that you can choose a time that works for you. And if you have any other questions, or if you are still confused about the 3G and CDMA Sunset, please email our support team and security system experts at support@alarmgrid.com. We're here to answer your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid is proud to announce that the Honeywell LTEM-XA and Honeywell LTEM-XV are now available! These are both brand-new cellular communicators for VISTA Systems. They follow the same installation process as the LTE-XA and LTE-XV, which are being phased out in favor of these new models.


What separates the LTEM-XA and the LTEM-XV from their predecessors is that they connect with the advanced LTE Cat M1 networks. These networks allow for stronger security and more effective signal penetration than other LTE cellular networks. The LTEM-XA receives service from the AT&T, while the LTEM-XV is covered by Verizon. As usual, the decision to go with one over the other has nothing to do with your personal phone, and it will have no impact on the cost of your monitoring service.

It should be noted that the older LTE-XA and LTE-XV will still continue to work as intended. Anyone using one of these modules does not need to upgrade to a newer model or replace their existing equipment. In fact, there is very little reason to do so if your system is working as intended. You can confirm that your communicator is receiving a strong cellular signal by checking the Signal LED on the front of the module. A solid green light indicates a strong signal. It's also worth mentioning that the LTE-XA and LTE-XV will continue to remain available for purchase while stock remains of these products. However, there is little reason to buy them, as the LTEM-XA and LTEM-XV are now the recommended models.

One other important note about the LTEM-XA and LTEM-XV is that they offer cellular connectivity only. These are not dual-path communicators, and they do not provide internet connectivity. This is not a huge concern, as LTE Cat M1 service is plenty fast and extremely reliable on its own. But if you do want a dual-path option for your Honeywell VISTA System, then the Honeywell LTE-IA (AT&T LTE & IP) and the Honeywell LTE-IV (Verizon LTE & IP) are still readily available. Just remember that the LTE-IA and the LTE-IV only use "standard" LTE connectivity, as opposed to the LTE Cat M1 service offered by the LTE-XA and LTE-XV. It is currently unknown if Resideo will eventually release dual-path communicators that utilize LTE Cat M1 connectivity. Like always, we promise to keep you informed about any updates.

The function of the LTEM-XA and LTE-XV remains largely the same from other AlarmNet Communicators. By installing and activating one of these modules, your Honeywell VISTA Security System will be able to communicate with the Resideo AlarmNet Servers across a fast and reliable LTE Cat M1 cellular network. If your alarm panel supports Total Connect 2.0, then you will be able to take advantage of that great service as well, provided that access to the TC2 platform is included in your monitoring plan. Remember that a VISTA-15P or VISTA-20P System must have PROM Chip Version of 9.12 or higher to support Total Connect 2.0. We sell PROM Chip Upgrades for the 15P and for the 20P if you need them. Please also refer to this FAQ on identifying and replacing PROM Chips.

While the 15P and 20P are most likely going to be the most commonly used systems with the LTEM-XA and LTEM-XV, you can technically use these communicators with any Honeywell VISTA System that supports ECP mode. Please feel free to contact us with any questions you have regarding system compatibility. You are also welcome to contact us if you are interested in starting new monitoring service. Our team is happy to help you get started. The best way to reach us is to email support@alarmgrid.com. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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We know that 2020 has been a crazy year for all. And now we're right in the thick of the holiday buying season. We wanted to take a brief moment to collect our thoughts and make things a bit more organized so you can decide which route to take for your security and automation shopping.

First of all, if you haven't checked out our 2020 holiday buying guides, then that's a great place to start! We put together five (5) guides this year.

But before we close out this post, we want to stop and make some special notes. If you are still left wondering what to buy this holiday season, then we have two (2) recommendations. First, we've been stressing all year about the importance of upgrading to an LTE cellular communicator if you are still using an older 3G or CDMA module.

If you still have any doubts, then yes, now is the best time to upgrade. Older cellular modules are going to stop working. There is going to be a big rush for users to keep their systems connected at the very last minute. Make things easier on yourself (and us) by upgrading early. And if you're still running an IP-only panel, then getting started with cellular monitoring is a huge upgrade in itself. This is the best way to keep your system online in the event of an internet or power outage. That's our first recommendation - UPGRADE YOUR SYSTEM TO LTE IF YOU HAVEN'T ALREADY.

Second, we want to close out our holiday recommendations with a bang. We understand that getting a new communication path for your system might not be the most exciting thing in the world. But here's something that is. If you are looking for the single, sexiest, new product that we have the capacity to promote at this time, then we have your answer. Right here, right now. Alarm.com ADC-VDB770 Video Doorbell Camera.

We've been promoting doorbell cameras for quite a while now. But the ADC-VDB770 is different. We've never seen a doorbell camera output video at quite this level before. To see a doorbell camera with 1440x1920 resolution and High Dynamic Range is pretty insane. This nifty gadget outputs video nearly as well as what a state-of-the-art 4K TV can even display! And it backs up its talk further with its crazy 150° Field of View, astounding 15 foot night vision range, and its ability to utilize the full suite of Alarm.com Video Analytics features. This doorbell camera has taken what you would expect out of a top-of-the-line security camera and turned it into an ultra-convenient front-of-home monitoring device! Wow!

There are some drawbacks. One is that it's for Alarm.com only. Unfortunately, this means that TC2 users can't play with this fun new toy. Second, at this time, we can only support it on a Platinum Level Monitoring Plan. But we are exploring our options, and there may soon be a way that we can support a single ADC-VDB770 device on a non-video account, much like what we have been able to do with SkyBell Video Doorbell devices. It's too early for us to make any promises, but we hope to expand the reach of this doorbell camera so that more of the world may appreciate its glory. But if you want our second recommendation - ALL ALARM.COM USERS SHOULD GET THE ADC-VDB770 DOORBELL CAMERA.

For now, that concludes our post-buying guide holiday thoughts. Get on LTE! And if you're on ADC, then get that doorbell camera! You'll be thrilled that you did! And as always, don't hesitate to reach out to us with any questions. The best way to contact us is to email support@alarmgrid.com. Our team responds to emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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Security, Sales, & Integration recently published an article outlining the 3G Sunset and the importance of upgrading to LTE. One question we are often asked is how long LTE networks will be kept in-service. Thanks to this informative article from SSI, we now have a pretty good estimate.


According to the information presented in the article, LTE networks are expected to have a lifespan that extends through at least the mid-2030s, if not longer. We have said many times before that LTE networks should be kept in service well into the very distant future, and now we have somewhat of a more precise timeline. It is also important to note that we understand this "mid-2030s" estimate to be on the conservative side. There is a good chance that the LTE networks might be supported even beyond that point in time. But given that we are in the year 2020, and have a "mid-2030s" estimate for the LTE lifespan, we can say that anyone who purchases an LTE communicator for their security system at this point in time should expect it to work for at least the next 15 years.

We need to stress here that this is nothing official. This is just information being published in an SSI article. This is not an official statement from a cellular service provider, and we advise taking it with a grain of salt. But given our understanding on the subject, this mid-2030s estimate strikes us as legitimate. The article also states that all 3G cellular networks will be shut down no later than December 31, 2022. This also lines up with what we have been hearing. At the time of this writing in late October 2020, we are slightly more than two (2) years away from the final end of 3G. We have said it many times before, and we will say it again. You need to upgrade to LTE as soon as possible to avoid a loss of monitoring service.

On that note, it's also fair for us to begin thinking about what lies beyond LTE. It's no secret that 5G networks are being rolled out across the country, and they will soon become the norm for cellular communication. At this time, we have not heard of any alarm manufacturer offering a 5G communicator, though we wouldn't be surprised for it to happen soon. But it's not a sure thing that a 5G communicator would be available before the end of 3G. That is why we are pushing so hard for users to make the upgrade to LTE. We don't want any of our monitored customers to be left behind in the transition. While the eventual promise of 5G might seem exciting and flashy, the important thing here is keeping your security system working and having your home or business stay protected. And from what we can tell, LTE will provide exactly that until at least the mid-2030s, possibly even beyond that.

If you are interested in getting starte with alarm monitoring service, or if you are needing to upgrade your existing system to LTE, please email us at support@alarmgrid.com. Our team is here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid is thrilled to announce that our Honeywell Lyric LTE Upgrade Kits now feature the Honeywell LCP500-24B 24-Hour Backup Battery. You can pick between the LYRICUPGRADE-A with AT&T LTE and the LYRICUPGRADE-V with Verizon LTE. Rest easy in knowing that your Lyric will stay connected!


Our Lyric LTE Upgrade Kits represent the ultimate option for anyone who wants to be sure that their monitored security system will always stay online and connected. These systems come with built-in WIFI and added communication modules that provide cellular backup. Even if your home or business experiences an internet outage, the cellular backup will keep your system reliably monitored. Cellular connectivity almost never goes down, so you will have peace of mind in knowing that you are consistently protected. This is crucial for receiving the most reliable and dependable alarm monitoring service available!

But these aren't just any cellular communicators. These are LTE cellular communicators that will receive network support for many years to come, possibly for even decades. As older 3G and CDMA networks are soon being shut down in an event commonly referred to as the 3G Sunset, users are being urged to upgrade to LTE as soon as possible. The term LTE stands for "Long-Term Evolution", and cellular companies like AT&T and Verizon have promised to support their LTE networks well into the very distant future. These networks are expected to remain running as important backups to the 5G networks, which you have likely heard about. With an LTE communicator like those included in these kits, you won't have to worry about making any communication upgrade to your Lyric any time in the foreseeable future.


The new change to these LTE upgrade kits is that they now include a 24-hour backup battery instead of the prior 4-hour backup battery. Your Lyric Security System will rely on this backup battery to stay running when the electricity is out and AC power is unavailable. The backup battery represents the last line of defense for a security system in staying powered on and connected for monitoring service in these crucial moments. Being able to keep your Lyric Alarm Panel running and connected for 24 hours versus 4 hours will give you much more confidence and peace of mind when a sudden power outage occurs. And even during an extended outage, your home or business will be protected. This is the perfect complement to LTE cellular connectivity, which works perfectly when your internet router is down and unable to provide WIFI service for your system.

Of course, these kits wouldn't be complete without the state-of-the-art Honeywell Lyric Alarm System. This security panel includes a full-color 7-inch touchscreen display, support for up to 128 panel zones, the ability to interface with Honeywell SiX Series Sensors that use military-grade 128-bit AES encryption, built-in Z-Wave capability for smart home devices, and full compatibility with Apple HomeKit, the robust and powerful automation platform for iOS users.


Both the Honeywell LYRICUPGRADE-A and the Honeywell LYRICUPGRADE-V come with a brand-new Honeywell Lyric Alarm System with plug-in transformer, an LTE communicator, and a fully prepared Honeywell LT-Cable for conveniently providing system power. Whether you choose the LYRICUPGRADE-A with AT&T LTE or the LYRICUPGRADE-V with Verizon LTE will not make much of a difference. This decision will have no impact on your monthly monitoring costs, and we have found both cellular networks to work great when adequate signal coverage is obtained. Just go with the network that provides the most reliable and consistent coverage in your area. If you aren't sure, coverage maps are widely available. Remember that this decision has nothing to do with your personal phone. You can have an AT&T Phone and get a Verizon Communicator for your system, or vice-versa.

Also keep in mind that you will need a cellular monitoring plan to take advantage of all the cellular communication capabilities of your new Honeywell Lyric LTE Security System Kit. Examples of compatible monitoring plans include the Gold and Platinum Plans from Alarm Grid. We advise checking out our monitoring page for more information about signing-up. And if you have any questions, you can always email us at support@alarmgrid.com for extra assistance. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you and helping you get started with your new Lyric System!

Update: These kits no longer include the 24-hour battery. They once again include the standard Lyric 4-hour battery. We apologize for any inconvenience this may cause.

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If you follow this blog regularly, then you probably already know about the significance of the 3G and CDMA Sunset. Now, Alarm.com is taking their own steps to demonstrate the urgency by listing a "Trouble" status condition next to all 3G and CDMA accounts on the alarm dealer end.


Alarm dealers like Alarm Grid who provide service with Alarm.com will notice a "Trouble" status condition next to all customer accounts who are still connected using an AT&T 3G or a Verizon CDMA Communicator. The purpose of this trouble condition is so that dealers can properly notify end users who need to upgrade to LTE to avoid a loss of service. Cellular service providers are expected to shut down older 3G and CDMA Networks in 2022.

When a cellular network is shut down, all cellular devices designed to connect with the network will stop working. This includes cellular communicators for security systems. The 3G and CDMA shutdown will inevitably affect countless security systems across the country. Anyone still using a system with a 3G, 4G, or CDMA Communicator is heavily urged to upgrade to LTE as soon as possible.

While this news does not impact end users in any manner (including those still using 3G or CDMA), it does go to show how important this issue is. We have been doing our part by informing users about the importance of upgrading. Recently, our marketing team even sent out emails to customers still lagging behind to try and get the word out. We have also been regularly blogging about the subject.

Fortunately, most users with a 3G or CDMA Communicator can simply swap out their existing communicator for a new LTE model. The term LTE stands for "Long-Term Evolution", and an LTE communicator will keep your system online well into the very distant future. You may have heard about the rise of 5G cellular communication and think that LTE will soon be outdated as well. But the truth is that LTE will serve as a valuable backup to 5G. Both AT&T and Verizon have promised to keep their LTE networks online for many, many years, possibly decades.

If you need assistance finding an LTE communicator for your security system, then we are more than happy to help. We urge you to not wait until the last minute, as many users will be trying to upgrade at the same time. Upgrading early helps prevent a logjam when it comes to be crunch time later on, and it greatly reduces the burden on us. Please, contact us with your panel information, and we will assist you in making a seamless transition.

The best way to contact us regarding LTE upgrades is to email support@alarmgrid.com. If you are currently monitored with Alarm Grid, then we will be able to pull up your panel info. But if you are looking to switch to Alarm Grid, then please provide us with a picture of your alarm panel. This includes a picture of the inner circuit board if you have a hardwired panel. Remember, we check email from 9am to 8pm ET M-F. We look forward to hearing from you!

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