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We have made a discovery regarding the compatibility for the Honeywell L5100-WIFI for LYNX Touch Systems. It turns out that L5100-WIFI units with the updated MAC prefix of B82CA0 can be used with Honeywell L5100 Systems running a firmware version of at least 5.00838, but less than 5.05000.

Honeywell l5100 wifi alarmnet lynx touch l5100 security system wifi alarm monitoring communicatorIf you aren't familiar with the Honeywell L5100-WIFI, it is an internet communicator that allows a compatible Honeywell LYNX Touch Panel to communicate with the Resideo AlarmNet Servers across an IP (internet protocol) network. The L5100-WIFI accesses the internet by connecting with a local WIFI network. Many users rely on the L5100-WIFI for inexpensive IP monitoring service. The communicator can also be used to set up the LYNX Touch System with Total Connect 2.0, provided that the user's alarm monitoring plan includes access to the platform.

If you recall back in the summer of 2018, it was announced that new Honeywell L5100-WIFI units had an updated MAC prefix, as it was changed from 00D02D to B82CA0. This had several implications. Starting with LYNX Touch Firmware 5.05000, Resideo locked the required MAC prefix so that only L5100-WIFI units with 00D02D were supported. This was later revised in Firmware Version 8.00183 to support the new MAC prefix of B82CA0. As a result, LYNX Touch Systems with a Firmware Version of at least 5.05000, but less than 8.00183, cannot support newer L5100-WIFI units with the MAC prefix of B82CA0. For LYNX Touch firmware in Canada, the required MAC prefix of 00D02D became locked with Firmware Version 5.15000.


However, we didn't realize that LYNX Touch Systems running firmware versions below 5.05000 (and below 5.15000 for Canadian models) do not have the locked MAC prefix requirement. This means that if you have a Honeywell LYNX Touch System with a firmware version of less than 5.05000, then you can use it with a newer L5100-WIFI unit with a MAC prefix of B82CA0. It still must meet the minimum firmware requirement to support the L5100-WIFI (Firmware Version 5.00838), but this allows for some new monitoring possibilities. Most notably, it allows certain Honeywell L5100 units use either the new L5100-WIFI model with the updated MAC prefix or the old model with the old MAC prefix.

In spring of 2019, it was announced that Resideo was no longer allowing Honeywell LYNX Touch Panels to receive over-the-air (OTA) firmware updates. Instead, firmware updates could only be applied locally using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool. Initially, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000, but it was later made compatible with the Honeywell L5200 as well. But the updater tool was never made compatible with the Honeywell L5100. This makes it impossible to update the firmware for a Honeywell L5100 Security System, and there is no way to get the system onto Firmware Version 8.00123 or higher.

Honeywell lynxtouch l5100 lynx touch wireless alarm control panel

But since Resideo didn't begin locking the required MAC prefix to 00D02D until 5.05000, an L5100 running a firmware version of at least 5.00838, but less than 5.05000, can support all L5100-WIFI units, regardless of their MAC prefix. Therefore, if you have an old Honeywell L5100 System lying around that you were thinking could never be monitored again unless you found a used L5100-WIFI with the old MAC prefix, it may be a good idea to check its firmware to see if it falls in that range.

If you want to check the firmware for a Honeywell L5100, you can do so by choosing Security > More > Tools > enter your Master Code (default 1234) > Test. The firmware revision will be displayed at the top of the screen. This process is the same for any LYNX Touch System, so you can also use this method to check your L5200, L5210, or L7000 firmware. Below is a picture of a Honeywell L7000 on Firmware Version 9.00209..

If you find that your L5100 is running a firmware version of 5.05000 or higher (5.15000 or higher in Canada), then you will be limited to using the older L5100-WIFI with the MAC prefix of 00D02D. With any luck, you may be able to find a used model somewhere with the older prefix. But should your L5100 be running a lower firmware, then the system will be able to support any L5100-WIFI model, including the new ones that you can purchase from Alarm Grid. This is an excellent way to get an old L5100 System set up with low-cost IP monitoring.

Of course, if you have an L5200, L5210, or L7000, then it is recommended that you get the Honeywell LYNXTOUCH-MSD Firmware Updater Tool to upgrade the system firmware to the latest version. The latest firmware is 9.0213 at the time of this writing. Updating to the latest firmware version is always recommended. And as long as the firmware version is 8.00183 or higher, the system can support all versions of the L5100-WIFI, regardless of the MAC prefix.

If you have any questions about the L5100-WIFI or the Honeywell LYNX Touch Systems, then please reach out to us! We are best contacted via email at support@alarmgrid.com. Our hours for checking email run from 9am to 8pm ET M-F. This is also a great email to reach us if you are interested in starting new monitoring service. We look forward to hearing from you!

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If you have a home or business in Canada, and you are looking to receive central station monitoring service, then Alarm Grid is happy to help! Our company is proud to provide service through Rapid Response Monitoring Services (RRMS). We offer many system options for users in Canada.


Rapid Response has been protecting US and Canadian homes and businesses since 1992. The company consists of more than 550 highly trained experts who are dedicated to providing top-quality monitoring service for end users. Alarm Grid has hand-picked RRMS for the protection of our customers in Canada due to their proven success, expertise, and overall reliability.

There are currently two (2) central station locations operated by RRMS. These monitoring centers are located in Southern California (Rapid West in Corona, CA) and New York State (Rapid East in Syracuse, NY). Both monitoring centers are state-of-the-art, and they operate 24/7 for the protection of end users. We are highly confident in their ability to provide outstanding service at all times.

When an alarm or other important system condition is received by RRMS, a trained expert will immediately take action based on what is listed for the end user's monitoring account. This can include requesting immediate emergency dispatch, contacting the end user to make sure that everything is alright, or following other predetermined instructions. RRMS takes special precautions to prevent delays and ensure that help is sent out as soon as possible.

Having two (2) independent monitoring centers provides added redundancy for end users receiving central station service through RRMS. If one monitoring center goes offline for any reason, all incoming signals will be re-routed to the other monitoring center to ensure that end users receive the help that they need. This aspect was essential in Alarm Grid choosing to work with RRMS.

Although the RRMS monitoring centers are located in the United States, they will have no trouble reaching out to jurisdictions throughout Canada and providing necessary assistance. Remember, the exact location of a monitoring center is not very important. What is important is that the monitoring center is able to reliably receive incoming signals and take appropriate action when emergencies occur. And RRMS has that aspect nailed.

It is important to remember that Alarm Grid customers who receive central station monitoring service in the United States will continue to receive service through Criticom Monitoring Services (CMS). We are extremely confident in both our primary monitoring partners CMS for customers within the United States, and RRMS for customers in Canada. To learn more about CMS, we recommend checking out this helpful FAQ.

Of course, a good monitoring station is only one step in the process. You also need a capable security system that can reliably send out signals. And Alarm Grid has that aspect down as well. The options for users in Canada are slightly different than those for users in the United States. We'll cover some of the most popular options below, but we recommend checking this blog post for more complete info on what we can offer for users in Canada.

The ultimate option for Alarm Grid Monitoring Service in Canada is arguably the AT&T LTE Version of the Qolsys IQ Panel 2 Plus. The reason why this system works so well is because its built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada with no extra charges. And since it also has built-in WIFI, you will get dual-path connectivity right out of the box. Just remember that your will need a monitoring plan that includes cellular service.

Qolsys iq panel 2 verizon 7 security panel w slash z wave ready

If you are looking to save money with internet-only monitoring, then the Honeywell Lyric is a great option. Unlike the Alarm.com Panels, the Lyric System can connect with the Resideo AlarmNet360 Servers through exclusively internet protocol (IP), without having a cellular communication path set up. This can save you money, as IP-only plans are typically less expensive than cellular plans. But remember, an internet outage will leave you unmonitored!

Honeywell lyric controller encrypted wireless security system

Also keep in mind that it is possible to receive alarm monitoring without service through a central station. This is called self-monitoring, and it involves having the end user receive text and/or email alerts when system activity occurs. Using this option it is solely up to the end user to request their own help in an emergency situation. Alarm Grid offers various self-monitoring plans if you do not want to receive central station service through Rapid Response.

If you have any questions about Rapid Response, or if you want to learn more about security panels or alarm monitoring service in general, please reach out to us! The best way to contact our team is to email us at support@alarmgrid.com. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

Note: If you receive central station service through Rapid Response, make sure to save the phone number (800) 932-3822 in your phone. This the phone number that RRMS will use to call you in the event of an emergency. It is very important that you know that this number is not a telemarketer!

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Alarm Grid has learned that the 2GIG Go!Bridge IP Communicator has been discontinued by the manufacturer and is no longer available to be purchased. Existing units can still be used, including any units that have not yet been activated. We apologize for any inconvenience this may cause.

2gig go bridge interactive go bridge ip communicator lights

If you are not familiar with the 2GIG Go!Bridge, it is an IP communicator for the 2GIG GC2 and 2GIG GC2e Security Systems. Using this module will allow your GC2 or GC2e to communicate with Alarm.com across the internet. As such, the Go!Bridge can be used instead of, or in addition to, an LTE cellular communicator. However, you will still need to pay the full-price for an Alarm.com cellular monitoring plan if you are using the module by itself.

With the Go!Bridge being discontinued, there is now no available IP communicator for a GC2 or GC2e System. The best way to get one of these systems online is by using an LTE communicator. Alarm Grid offers both the 2GIG LTEA-A-GC2 AT&T LTE Communicator and the 2GIG LTEV-A-GC2 Verizon LTE Communicator for this purpose. You may also need a 2GIG UPCBL2 Updater Cable or a 2GIG UPDV Updater Tool to upgrade your system to the latest firmware. We also recommend checking our 2GIG GC2 Firmware Update Page for more information. For reference, the latest firmware is Version 1.19.3.

Remember that any Alarm Grid customer activating a 2GIG GC2 or 2GIG GC2e will need a Gold or Platinum Level Plan (Self or Full) or a Cellular-Only Plan. Although the Go!Bridge is an IP communicator, a customer will still need to pay the equivalent for cellular monitoring to use it. Since cellular monitoring is more reliable anyway, we have avoided recommending the 2GIG Go!Bridge for monitoring service in the past. Instead, we have steered customers towards the AT&T and Verizon LTE Communicators mentioned above. Keep in mind that if you have an existing Go!Bridge Communicator, it can still be used for monitoring as needed.

For those hoping to save money with an IP-only monitoring plan, we recommend looking at a different panel for that purpose. A great panel for IP-only monitoring is the Honeywell Lyric Alarm System. That panel has a built-in WIFI card specifically for this purpose. You may also check out this page to learn more about all of the different monitoring plans offered by Alarm Grid.

If you would like to learn more about our monitoring services, or if you have any questions about getting your system monitored, please email us at support@alarmgrid.com. Our experts check email from 9am to 8pm ET M-F. We look forward to helping you get monitored as quickly and as easily as possible!

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Alarm Grid has a handy tip for you today. We have discovered that the latest TC2 redesign also now allows Android users to adjust the font size and style. When you adjust the font from within the Android device settings, you will also be adjusting the font in the Total Connect 2.0 App.


Adjusting the font size and style in TC2 is only available for Android devices. We haven't seen the feature implemented for iOS devices yet. To access the Font & Style Settings, start by accessing your phone's main Settings Menu. Then choose Display, followed by Font Size and Style. You will then be taken to a menu where you can adjust the font to your liking. The menu may appear slightly different from the one shown above, but any differences should be minor. Remember that changing these settings is not just for Total Connect 2.0, but for your phone as a whole.

Once you go into Total Connect 2.0, you should find that the font for the app has changed. Keep in mind that the changes may not go into effect if you are not running the latest version of TC2. You can download the latest version for free from the Google Play Store. If you need any help using the TC2 app, or if you are interested in starting monitoring service so you can gain access to TC2, then please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Update: Below you can see what it looks like with the font set to "Cool Jazz". As you can see, the top menu and the arming buttons have updated with the new font.


And here you can see the same screen with the default font:

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Hi DIYers and future DIYers! Today, we're going to take an extensive look at the alarm monitoring plans offered from Alarm Grid. You can always reference this information on our alarm monitoring page. This helpful post will explain much of the terminology found on the monitoring page.

Alarm grid inside security stickers

What is Alarm Monitoring?

First, it can be helpful to understand what exactly alarm monitoring is. Alarm monitoring is a service that allows a security system to send out signals. These signals can be received by a central station and/or an interactive service network. This will depend on the user's alarm monitoring plan. Without alarm monitoring, a system can still go into alarm mode and activate sirens. But this won't do any good if the user is off-site. A system without alarm monitoring is referred to as a local system or an unmonitored system.

There are several major advantages to having your alarm system monitored. This service is the best way to receive off-site text and/or email alerts regarding any specific system activity and system events. It is also the only method for receiving automatic emergency dispatch from a central monitoring station. Many alarm monitoring plans will also allow you to control your system remotely using an interactive service platform. This is impossible for unmonitored systems. Alarm monitoring may also be able to save you money on your homeowner's insurance with a Certificate of Alarm.

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What is a Central Monitoring Station?

When you talk about alarm monitoring, one term that you will likely come across often is "central monitoring station". It's important to have a strong understanding of this term so that you know exactly what it entails. A central monitoring station is a center where trained dispatchers respond to incoming security system alarms. A good way to think of a central monitoring station is to picture a 911 dispatching center where dispatchers are answering emergency phone calls. The only difference is that the dispatchers at a central monitoring station are responding to security system alarms rather than emergency 911 phone calls.

A central monitoring station will operate 24 hours a day, 7 days per week, 365 days per year (366 on leap years). Unless there is a very severe emergency, a central monitoring station will always be in operation, no matter what. The dispatchers at a central monitoring station are constantly checking for any incoming system alarms. When an alarm comes through, a dispatcher will be able to see the type of alarm and the location of the system. This is important because the dispatcher needs to know what type of alarm occurs. For example, the alarm could be a break-in, a fire, a medical emergency, or an outbreak of CO gas.

In most cases, the dispatcher will make two (2) attempts to contact the end user before requesting immediate emergency dispatch. Users will define a custom pre-dispatch and post-dispatch call list that must meet local ECV (enhanced call verification) laws. The dispatcher will attempt to contact the end user at any listed phone numbers. This is done to prevent false alarms. The end user will need to answer the phone and provide their false alarm passcode if the alarm was caused by accident. If the dispatcher is unable to contact the end user, if the user is unable to provide the correct false alarm passcode, or if the end user says their secret duress code, then emergency help will be sent out immediately. Please note that special restrictions may apply to areas where verified response is required. Additionally, some users put a note on their accounts to have the central station skip the step of attempting to contact before dispatch. For these users, emergency dispatch will be sent out as soon as an alarm occurs. Alarm Grid does not recommend this, as this can lead to false alarms.

Alarm Grid customers with central monitoring service have their systems connected with Criticom Monitoring Services. Criticom operates three (3) monitoring centers located across the United States. These centers are located in Florida, New Jersey, and California. These monitoring centers are networked and load-balanced so that calls are distributed most efficiently across these locations. In various situations, one monitoring center may go offline. An example of why a monitoring center may go offline is due to a major hurricane. But if this happens, there is nothing to worry about. Calls will be automatically rerouted to one of the other monitoring centers in these very rare situations. Please note that central station monitoring service from Alarm Grid and Criticom is only available to customers in the United States, Canada and Puerto Rico.

CMS Logo

What is Self-Monitoring?

Not everyone with alarm monitoring service receives central station monitoring. There is also self-monitoring. A self-monitoring plan will not connect the system with a central station. Instead, the system will be connected with an interactive service network. The end user will receive text and/or email notifications regarding any alarm events. These alerts will describe exactly which system zone caused the alarm. The end user will then need to contact the necessary authorities on their own. Since no central station is involved, these self-monitoring plans are less expensive than central station monitoring plans. Self-monitoring is made possible using an interactive service platform.

There are many reasons why a customer might choose self-monitoring instead of central station monitoring. They might believe that they can respond reliably to text and/or email alerts and that they do not benefit from central monitoring service. The customer might be located outside of the United States and Canada and is therefore ineligible for central monitoring service. Maybe they are only really using their system for Z-Wave smart home control and they don't care about being connected with a central station. Regardless, a self-monitoring plan can be a great option for users who want effective and affordable alarm monitoring service. Please be aware that users with self-monitoring service will be ineligible for receiving Certificates of Alarm. As a result, it is unlikely that they will receive any discount in their homeowner's insurance.

Honeywell lyric controller encrypted wireless security system

What is an Interactive Service Platform?

Most Alarm Grid customers receive connectivity with either the Total Connect 2.0 service or the Alarm.com service. These are both interactive service platforms that provide a diverse range of functions. When an alarm occurs, the system uses its alarm monitoring communicator to send a signal to either the AlarmNet Servers for Total Connect 2.0 users or the Alarm.com Servers for Alarm.com users. These servers will then forward the alert to a central monitoring station and/or the end user via text and/or email. There are also a small number of Alarm Grid customers with access to the Telguard HomeControl Flex service using a Telguard Communicator. However, this is less common. All Alarm Grid customers with self-monitoring service will receive access to Total Connect 2.0, Alarm.com or Telguard HomeControl Flex. Alarm Grid customers with central station monitoring service will also receive access to one of these services, with the exception of those with a Standard Bronze Plan or a Cellular Only Monitoring Plan.

Interactive service platforms like Total Connect 2.0 and Alarm.com offer many excellent functions and features. For one, you can access your system remotely to arm, disarm and check its current status. This is made possible using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App. Both of these mobile apps are available for free download from the Google Play Store and the Apple App Store. You can also use TC2 and ADC to control Z-Wave devices (Silver Plan or higher required), view the live feed for security cameras (Platinum Plan or Video-Only Plan required), and more.




Let's Discuss Monitoring Plans!

Now that we have talked about some basic terms, we can finally get into monitoring plans. The main monitoring plans from Alarm Grid are broken into four (4) tiers. These tiers - ranked lowest to highest - are Bronze, Silver, Gold and Platinum. Each tier is split into Central Station Monitoring Plans (aka, Standard Plans) and Self-Monitoring Plans (aka, Self Plans). This gives us a total of eight (8) main plans offered from Alarm Grid. As you move up in our monitoring plan tiers, you will get all of the services offered in the lower tiers, plus some new features. There are also some special monitoring plans that we will discuss in greater detail later. The type of monitoring plan you choose is a very personal decision. You should base your decision on your budget, the system you own, and the monitoring needs of your household or business.

One very important thing to note is that Alarm.com Service requires a plan that includes cellular monitoring service. These plans include Gold, Self-Gold, Platinum, Self-Platinum, and the Cellular-Only Plan. The reason this is required is because panels that use the Alarm.com Service require an Alarm.com Cellular Communicator and cellular monitoring service to connect with the Alarm.com Servers. The 2GIG GC2 can technically connect with Alarm.com with a 2GIG Go!Bridge IP Communicator and forgo cellular. But even then, the user will still need to sign-up for a Gold Plan or higher and pay the corresponding fee. If you plan to use an Alarm.com System, expect to sign-up for a Gold Plan or higher. This is a very important consideration when choosing an alarm system.

Also note that each monitoring plan can only cover one (1) security system. If you want to add a second security system or a second alarm control panel, you will need a second alarm monitoring plan. This is true whether the systems are installed in different locations or in the same building.

With that out of the way, let's look into our monitoring plans!

Bronze & Self-Bronze

The Bronze Level Plans from Alarm Grid represent our most basic and least expensive plans. With Standard Bronze, you get connectivity with a central monitoring station through either IP (internet protocol) or phone line (strongly discouraged). This will allow you to receive automatic dispatch in the event of an emergency. No other service is included in this very minimal plan. Standard Bronze customers will not be able to access an interactive service platform like Total Connect 2.0.

Self-Bronze customers will get the ability to receive text and/or email alerts from Total Connect 2.0. They will also be able to use the Total Connect 2.0 Mobile app to arm and disarm their systems remotely and check the current status for their systems.

Since cellular monitoring is impossible with the Bronze Plans, you should get a system that can do IP-only monitoring. This is possible for most Resideo Alarm Systems that connect with the AlarmNet Servers. Some examples of appropriate systems for Bronze customers include the Resideo Lyric Controller, the Resideo VISTA 21iP, and the Resideo L5210 with an added L5100-WIFI Card.

If you only want the most basic of alarm monitoring services for the lowest possible price, then a Bronze Level Plan is for you. The Standard Bronze Plan with central station monitoring is available for $15 per month. The Self-Bronze Plan is available for $10 per month.




Silver & Self-Silver

The Silver Level Plans introduce the ability to control Z-Wave smart home automation devices remotely. Without a Silver Plan or higher, you will be unable to control Z-Wave devices setup with your system remotely. Central Station Customers need a Silver Plan or higher to access Total Connect 2.0. This will allow remote access to their systems through the Total Connect 2.0 Mobile App. All Silver customers receive the features offered in the Bronze Level Plans.

Silver customers can also use Total Connect 2.0 to create Smart Scenes for their Z-Wave devices. This will allow these devices to activate automatically based on a set schedule or with certain system events. Total Connect 2.0 is also required if you want to control your Resideo System and connected smart home devices with voice commands through Amazon Alexa.

If you plan to use a Resideo System with IP-only monitoring and you want smart home automation functionality, then a Silver Plan is for you. The Standard Silver Plan with central station monitoring is available for $25 per month. The Self-Silver Plan is available for $15 per month.




Gold & Self-Gold

The Gold Level Plans introduce the ability to use cellular alarm monitoring service. Cellular alarm monitoring is more reliable than IP monitoring. This is because cellular connectivity is not dependent upon AC power, and it is extremely rare for a cellular communication path to go down or become unavailable. The same cannot be said for an IP communication path, which can sometimes go down for seemingly no reason.

Additionally, internet routers are dependent upon AC power. A power outage will take an IP-only monitored system offline, unless the IP router has a backup battery. Internet monitoring is also included with the Gold Level Plans, so any customer with one of these plans can use dual-path connectivity (IP and cellular) if they have the proper equipment. A Gold Plan is required for any customer who wants to use Alarm.com. It is also required for Total Connect 2.0 users who want to use a cellular communication path.

A Gold Level Plan is for you if you want the most reliable monitoring service possible. It is also for anyone who plans to use an Alarm.com-compatible system, like a 2GIG GC3 or a Qolsys IQ Panel 2 Plus. The Standard Gold Plan with central station monitoring is available for $35 per month. The Self-Gold Plan is available for $25 per month.

Note: Although Image Sensor support is not listed under the Gold Plans, you can use them as well!




Platinum & Self-Platinum

The Platinum & Self-Platinum Plans introduce video surveillance. This allows users to view IP security cameras from Total Connect 2.0 or Alarm.com. The live feeds for these cameras can be viewed from virtually anywhere in the world using the respective mobile apps. The user can also download recorded clips for permanent storage and future use. The Platinum Level Plans also include all of the services offered from the Bronze, Silver, Gold Plans. These are the highest level plans available from Alarm Grid.

A Platinum Level Plan is for you if you want to use video surveillance with your security system. The Standard Platinum Plan with central station monitoring is available for $45 per month. The Self-Platinum Plan is available for $35 per month.



Other Monitoring Plans

Alarm Grid also offers some alternative monitoring plans. These monitoring plans are used with less frequency. They are designed for customers who do not fit the mold of our traditional monitoring plans. These alternative plans include the Cellular-Only Plan and the Video-Only Plan.

The Cellular-Only Plan is like the Standard Bronze Plan, except it allows for cellular monitoring service. The user will not have access to an interactive service platform like Total Connect 2.0 or Alarm.com. They will also be unable to control home automation devices remotely. However, they will get connectivity with a central monitoring station. This plan can also be used with Alarm.com Systems. You won't get access to the Alarm.com Interactive Service, but connectivity with the Alarm.com Servers will allow for central station monitoring. The Cellular-Only Plan is for you if you want the added reliability of cellular or dual-path monitoring, but you don't need the benefits of an interactive service platform or smart home automation. The Cellular-Only plan is available for $25 per month.

The Video-Only Plan allows for connectivity with Total Connect 2.0 or Alarm.com strictly for the use of security cameras. You do not even need a security system to use this plan. You can also combine this plan with another plan (e.g. Standard Bronze, Self-Silver) to add video surveillance to your existing monitoring service. The Video-Only Plan is for you if you want video surveillance for your home or business, but you don't have an alarm system, or you don't need cellular connectivity or smart home automation capabilities. The Video-Only Plan is available for $15 per month.

Get Alarm Monitoring

The best way to sign-up for alarm monitoring service from Alarm Grid is to click the orange Alarm Monitoring button at the top of this page. You can choose the best monitoring plan for your needs. Of course, you can always reach out to us if you need help making your decision. The best way to reach us is to email support@alarmgrid.com. Our planning team will check your email and respond as soon as possible. If you would prefer to speak over the phone, you may call us at (888) 818-7228. We are available by phone during our regular office hours of 9am to 8pm EST Monday thru Friday. We look forward to helping you determine the perfect alarm monitoring plan for your needs.

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Update: We have discovered that Honeywell L5100 Systems running a firmware version of at least 5.00838, but less than 5.05000 (5.15000 in Canada) can also support the newer Honeywell L5100-WIFI units with the MAC prefix of B82CA0. Please see this update post for more information.

The latest technical notification from Honeywell says that the manufacturer is making changes to their L5100-WIFI Module for the Honeywell LYNX Touch Systems. New L5100-WIFI devices have a MAC prefix of B8:2C:A0. Modules with this MAC prefix will require the panel to be on at least 8.00.183.

Honeywell l5100 wifi alarmnet lynx touch l5100 security system wifi alarm monitoring communicatorThe L5100-WIFI allows a Honeywell LYNX Touch Panel to connect with a WIFI network. This will allow the panel to receive IP monitoring service and connect with the Total Connect 2.0 interactive platform. Overall, it is one of the most important upgrades that can be made for a LYNX Touch System.

Older L5100-WIFI modules used a MAC prefix of 00D02D. These modules can be used with a LYNX Touch System right out of the box, with no firmware update being needed. This is not the case with the newer L5100-WIFI modules that have the B8:2C:A0 MAC Prefix. The new L5100-WIFI modules can be identified by having the following label on the outside of their boxes:


In order to use one of these newer L5100-WIFI devices, the LYNX Touch System will need to be running Revision 8.00.183 or higher. Only the Honeywell L5200, Honeywell L5210 and Honeywell L7000 will support this revision upgrade. The L5200 must have the firmware update pushed down to the panel over-the-air by Resideo. The L5210 and L7000 Systems can use the firmware updater tool to complete the update.

Update: As of October 2019, the L5200 can also use the LYNX Touch Firmware Updater Tool. Please see this blog post for more information.

Any L5210 or L7000 System that was purchased after February 2018 will already have Revision 8.00.183 installed. These systems will readily support the newest L5100-WIFI modules. The LYNX Touch Systems that have Revision 8.00.183 pre-installed can be identified by having the following serial number:


If you have an older LYNX Touch System or if you are unable to get Revision 8.00.183 on your L5210 or L7000, then you will still be able to use an older L5100-WIFI with the 00D02D MAC prefix to get the system online. Keep in mind though that any newly manufactured L5100-WIFI module will not have the older prefix. Alarm Grid will stop selling the older L5100-WIFI modules once we run out of our current stock.

But if you do manage to find an older L5100-WIFI module with the 00D02D prefix, then you will be able to use it with your system. Alarm Grid will activate any compatible L5100-WIFI Module, whether it was purchased from us or somewhere else. Also remember that you will not need to purchase a new L5100-WIFI module or upgrade your panel's firmware revision if you already have a functioning WIFI module set up with the system.

Another option is to upgrade to the Honeywell Lyric Controller. The Lyric comes with a compatible WIFI card already built-in. This makes it extremely easy to connect to a WIFI network. The Lyric also readily supports Z-Wave home automation devices, and it is fully compatible with Apple HomeKit. A user will be able to bring over all their existing sensors to the Lyric Controller, so making the upgrade is very easy.

Honeywell lyric controller encrypted wireless security system

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AlarmNet's family of 4G cellular alarm communicators is finally complete! First we got the GSMVLP5-4G cellular communicator for the L5100 LYNX Touch wireless security system. Then the GSMX4G and GSMV4G cellular communicators that work with the VISTA Series alarm control panels came next. After a bit of delay, the iGSMV4G was released and brought the first communicator that used internet communications and 4G cellular communicators all in one device. Now, with the eagerly awaited release of the iGSMHS4G dual path communicator, there is a 4G cellular communicator that meets UL's strict line security requirements. The iGSMHS4G is the last 4G cellular communicator to be released but like the old saying, last is not least with this device!

Boasting the most secure alarm communications available today, the iGSMHS4G makes use of two communication paths and is supervised by AlarmNet servers every 200 seconds. If a signal is not received after 200 seconds go by, the AlarmNet servers will send out a ping to the iGSMHS4G. If that ping is not received back successfully, a communication failure signal is generated so that your central station can let you know there is something wrong with your security system.

Banks, jewelery stores and government facilities typically require an alarm communicator that meets the high security communication designation. While waiting for the iGSMHS4G, these facilities have had to live with using the older iGSMHS to meet the high security requirements. Unfortunately, as the 2G cellular network is nearing retirement, the people at these facilities that require the most secure alarm communications have been left wondering which day their iGSMHS would stop working. Now, with the iGSMHS4G, those people no longer have to worry. They can confidently upgrade to the iGSMHS4G knowing their Honeywell security system will be connected to police response when needed!


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Ever since AT&T announced that they would be discontinuing their 2G cellular network, Honeywell security system owners have been eagerly waiting for a new 3G / 4G dual path alarm monitoring communicator. While the 7847i internet alarm communicator provides a sole path internet solution and the GSMX4G and GSMV4G devices provide an option for cellular communications, AlarmNet has been lacking a 4G capable dual path option to round out it's fleet of alarm communicators.

A LYNX Touch security system could use both an L5100-WIFI internet communicator and a GSMVLP5-4G cellular communicator for dual path alarm monitoring and a VISTA-21iP with an added VISTA-GSM4G module was available as well, but for anyone with a VISTA-15P or VISTA-20P security system, there hasn't been a good dual path option up until now. Considering the VISTA-20P is arguably the most popular security system in America, there were a lot of people relying on the discontinued iGSMV, wondering when their cellular back up would stop working. Now, all of those people can upgrade to the iGSMV4G with confidence knowing that the 2G / 3G / 4G capable device will continue to provide industry leading alarm communications for their systems for many years to come. 

At the same time, anyone that has been holding off on signing up for monitoring service because they couldn't decide between the faster internet alarm monitoring path and the more reliable cellular path can now order the iGSMV4G without having to make that decision. With both an internet and cellular alarm communicator built into one device, the iGSMV4G brings together the advantages of both communication paths. The internet communicator is the primary path and provides the added speed of IP communications for anyone that has Honeywell's Total Connect service. With an iGSMV4G, your Total Connect remote control commands and instant email and text messages notifications will come through faster than if you just have a cellular alarm communicator. At the same time, there is a back up cellular communicator ready to take over if the less reliable internet path fails for any reason.

Honeywell has not released a Total Connect 2.0 upgrade kit for the iGSMV4G but we anticipate that will be coming soon. In the meantime, if you want to add dual path alarm communications to your VISTA Series control panel and you also want to upgrade your system to be compatible with Total Connect 2.0, you can add a PROM chip upgrade to your iGSMV4G order. There is a chip upgrade available for the VISTA-15P and VISTA-20P panels so that you can bring your system up to speed with the latest technologies without having to change out any equipment or reprogram your entire system!

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Honeywell's Total Connect 2.0 service is the best upgrade to your security system that you can make. With Total Connect 2.0 you can arm and disarm your system with the touch of a button from any computer or smartphone app. You can also have the system send you instant emails and text messages whenever a new security system event occurs. You can get a text message with the actual zone description of the device that went into alarm, the actual name of the user that armed or disarmed, even a message when your teenagers opened the liquor cabinet in the middle of the night. Once you try Total Connect 2.0 you will never look at your security system the same way again.

Of course, don't just take our word for it, try it out yourself. We now have a Total Connect Instructional demo that you can use to explore all of the exciting features of Total Connect 2.0. Even if you have already signed up for Total Connect, this demo can show you some features that you may not even know existed.

Once you have gone through the demo, go one step further and actually log into a live Total Connect 2.0 account at www.totalconnect2.com. Use 'alarmgrid' for the username and 'P@ssw0rd' for the password.

Don't forget that none of our alarm monitoring plans require a contract so if you are still on the fence about whether or not Total Connect 2.0 would work for you, try it risk free today! We even have a standalone Total Connect plan for people that don't want central station monitoring but would like the interactive features that Total Connect provides. If you decide it's not worth the cost, simply let us know and we would be happy to stop your plan.

Call us today to find out how easy it is to get fully connected to your security system with Total Connect 2.0!

UPDATE: The information from this post is now outdated. For information on how you can test drive Total Connect 2.0 now, please check this more recent post.

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We have already talked about the phase out of AT&T's 2G cellular network, but if you haven't read our previous article about the new GSMX4G and GSMV4G cellular alarm communicators, then you may not know that all existing AlarmNet cellular alarm communicators will become obsolete by the end of 2016.

Here at Alarm Grid, we urge everyone looking for a new cellular alarm communicator to only invest in 4G capable communicators. AT&T has formally announced that they will have completely dropped support of the 2G cellular network by the end of 2016. As cellular data use increases, AT&T has to find ways to add new throughput to their most advanced networks. One easy way to expand that throughput is to cannibalize their older and slower 2G network. As it is extremely rare to find a cellular phone in use today that still uses the 2G network, AT&T has no problems sacrificing the older 2G network to make the newer 4G network bigger and faster. Unfortunately, the alarm industry will be affected by the discontinuation of the 2G network as nearly all cellular alarm communicators in existence today use the 2G network. Since the difference in speed between the 2G and the 3G or 4G network wasn't needed when transmitting alarm signals, cellular alarm manufacturers never bothered to upgrade their communicators to support the faster networks. Now however, all alarm companies must act and act quickly. While the end of 2016 is the formal end of the 2G cellular network, certain areas of the country will lost 2G support well before 2016.

For most people, upgrading to the newer cellular network will be as simple as swapping their existing communicator to a newer communicator that has 3G and 4G support. Unfortunately, for everyone that invested in Honeywell's VISTA-21iP alarm control panel, the change to 4G cellular alarm communications won't be so easy. The VISTA-21iP is a great security system because it has a built-in internet alarm communicator.

While internet alarm monitoring is fast and inexpensive, it is not as reliable or secure as cellular alarm communications. Therefore, the VISTA-GSM was available as a snap-on module to the VISTA-21iP to provide an integrated back up cellular communication path. For some reason, Honeywell's engineers did not design the new VISTA-GSM4G to be backwards compatible with existing VISTA-21iP security systems. Therefore, all people that have dual path alarm monitoring using a VISTA-21iP and the VISTA-GSM cellular communicator will have to replace both their VISTA-GSM communicator AND their VISTA-21iP alarm control panel if they want a system that is supported by the 3G/4G cellular network.


We are fully aware of the burden this will place on people looking to upgrade to the future of cellular communications and we will do everything we can to help those people that are left having to replace their system and their communicator. If you have a VISTA-21iP and you are wondering if it is compatible with the VISTA-GSM4G cellular add on, you will have to look at your VISTA-21iP circuit board. If there is a sticker that says "SUPPORTS VISTA-GSM/4G" then it is compatible. Without that sticker, your system will not accept a new VISTA-GSM4G. We are not sure of the exact date that Honeywell began manufacturing the new VISTA-21iP panels, and the model and revision number are the same, but we do know that it was sometime in November. Chances are, unless you got your VISTA-21iP from a reputable source in the past month or so, your system will not support the 4G cellular communicator.

Of course, here at Alarm Grid, we only ship brand new VISTA-21iP panels that have the sticker and do support the VISTA-GSM4G. If you have questions about upgrading your VISTA-21iP, please call us today.

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