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As you have likely heard, mainland China is currently dealing with the Coronavirus crisis. This disease has resulted in inventory shortages and manufacturing delays throughout the security industry. Certain products sold by Alarm Grid may be currently unavailable or delayed as a result.


Many of the products sold by Alarm Grid are backordered as China deals with this epidemic. This is completely out of our control, and there is very little we can do to combat the issue. If an item you have ordered is unavailable, we will do our best to recommend a suitable replacement or provide you with an estimate on when the product should be available. We apologize for any inconvenience that may result from this issue. We ask for your understanding and patience during this time. If you would like to know the status of a specific product or if you have any questions about any of the products on our site, please email us at support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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We have great news for Total Connect 2.0 users today, as Resideo has made it recently made it possible for a maximum of five (5) SkyBell Video Doorbell devices to a single Total Connect 2.0 account. SkyBell devices are still integrated with Total Connect 2.0 in the same manner as before.

Skybell dbcam trim slim hd video doorbell

If you are unfamiliar with SkyBell Doorbells, they are perfect for monitoring the front of your home and getting activity alerts. These devices conveniently connect with your home's WIFI network, and they can easily replace nearly any doorbell that uses a standard mechanical chime. There is also an adapter available that allows a SkyBell to replace a doorbell that uses a digital chime. Total Connect 2.0 can send updates to your phone whenever a SkyBell device detects motion or whenever someone rings the doorbell. You can also get updates through the native SkyBell app.

Previously, it was possible to only enroll a single SkyBell device with a Total Connect 2.0 account. Users wanting to integrate a second SkyBell device with Total Connect 2.0 needed to get a second account set up. But for many users that will no longer be necessary. And if you were hesitant about getting a second SkyBell because you didn't want to pay extra for an Alarm Grid Video-Only Account, well no you no longer need to worry about that. This is truly the perfect time for you to expand upon your existing SkyBell account.

You do not need true video monitoring service to start using SkyBell Cameras. As long as you have a Total Connect 2.0 account with the SkyBell feature enabled, you will be able to integrate up to five (5) devices with your account. You will need to have your monitoring company enable the feature. Alarm Grid will enable the feature at no additional charge for customers who use our monitoring services. Just contact us at support@alarmgrid.com if you need to have the feature enabled.

We understand that there are some Alarm Grid customers who have existing video accounts for the sole purpose of adding extra SkyBell device. There are even a few Alarm Grid customers with third and fourth accounts just for using extra SkyBell Cameras. The great news for these customers is that these extra accounts no longer necessary. We can deactivate your extra accounts if you have them and help you set up all your SkyBell devices into a single account, provided that you have five (5) or less SkyBell devices. If you fall into this category, please email us at support@alarmgrid.com.

We are also aware that there may be some customers who want to use more than five (5) SkyBell Cameras with a single Total Connect 2.0 account. Unfortunately, this is not possible. This 5 device limit is strict, and we have no way of increasing it. However, you can still use the same solution as before for adding additional SkyBell Cameras beyond the limit. You can add an additional Alarm Grid Video Monitoring Account, and you will be able to set up your additional SkyBell devices with that account. Each account will allow you to use five (5) additional SkyBell Cameras. If you want to use up to ten (10) SkyBell Cameras, you will need two (2) accounts. If you want to use 15 SkyBells, you will need three (3) accounts. And so on.

At this time, Alarm Grid only sells one (1) SkyBell Camera for use with Total Connect 2.0. This is the Honeywell SkyBell DBCAM-TRIM. That is the rectangular version of the SkyBell. The round model, the Honeywell SkyBell DBCAM is discontinued and no longer sold by Alarm Grid. But if you come across the round model somewhere else, then you can certainly set it up for use with Total Connect 2.0. Just remember never to use an Alarm.com SkyBell with Total Connect 2.0 or the SkyBell App.

Keep in mind that SkyBell clips are stored on the SkyBell servers. They are not stored on Total Connect 2.0 or AlarmNet360. This means that SkyBell clips will not count towards your Total Connect 2.0 recording limits. They will also not count towards your security camera limits. If you already have Total Connect 2.0 Security Cameras set up, then you can add up to five (5) SkyBell devices without needing to change or remove any of your existing cameras. Remember that SkyBell video clips are available from the SkyBell servers for up to seven (7) days. After that, they are lost forever and no longer available. But it is possible to download and save any clip for permanent use. Just make sure you do so before the clip is deleted forever.

If you want to learn more about the SkyBell Cameras or our monitoring service for accessing Total Connect 2.0 using a Honeywell Security System, please email us at support@alarmgrid.com. We maintain support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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Resideo has discovered that certain Honeywell LTE-XV and Honeywell LTE-L3V Communicators have a firmware issue that makes them unable to appear in AlarmNet360. The affected communicators can still process signals and report to the central station. But these affected units must be replaced.

Honeywell lte xv alarmnet verizon lte cellular communicator

The Honeywell LTE-XV is a Verizon LTE Communicator for Honeywell VISTA Systems, while the Honeywell LTE-L3V is a Verizon LTE Communicator for Honeywell L3000 Systems. Only certain LTE-XV and LTE-L3V units are affected. The affected units will have a date code ranging from C305 to C365 or from D001 to D023. Modules outside of those listed dates are unaffected.

If you need to locate the date code for your LTE-XV or LTE-L3V, then it is very easy to find. You can locate the code on the inside of the module itself on the lower-left corner of the MAC sticker. Remember, date codes from C305 to C365 and from D001 to D023 may be affected. These date codes are associated with manufacture dates from November 2019 through January 2020.

Additionally, not all units within the aforementioned date codes are affected. If the communicator has a blue dot on the module or on the product packaging, then it is not affected. The images below show units with blue dots on the packaging, meaning they are not affected by the issue.


Keep in mind that these blue dots will also appear on the communicators themselves. Any communicator with a blue dot is unaffected and does not need to be replaced. Remember, this issue only affects LTE-XV and LTE-L3V units. Other AlarmNet Communicators are not affected.

If you have a Honeywell LTE-XV or Honeywell LTE-L3V without a blue dot on the packaging or on the module itself, check for the listed date code to see if your module is affected. More information on this issue can be found in this document provided from Resideo.

If you believe that you have an affected communicator, or if you need help locating the date code for the module, please contact us at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm.com users have a lot to look forward to in the coming days. The security and automation platform is expected to soon release updated versions of its Android and iOS mobile apps. Additionally, updated weather text messaging features are now available for the Qolsys IQ Panel 2.


Whether you use the Alarm.com Android App or the Alarm.com iOS App, you should expect to upgrade to a new version in the coming days. The new Alarm.com Android App version is 4.10.16, while the new Alarm.com iOS App version is 4.11.1. Once available, the Android version can be downloaded for free from the Google Play Store, and the iOS version can be downloaded for free from the Apple App Store. You likely have a section on your phone where you can update your existing app, or your phone may perform the update automatically if enabled.

There aren't many major changes coming to the Alarm.com Mobile App with this update. However, it is still strongly recommended that you download the latest version, as some stability and performance issues have been addressed. Additionally, the new app versions feature a brand-new dashboard card and screen for shade automation control. This is great news for Alarm.com users who use Z-Wave shade controllers, such as the Somfy ZDMI or Somfy ZRSTi, which are both compatible with certain Somfy curtain motors. In previous app versions, curtain motors were controlled from the same card and screen used for smart lighting.

In other news, Qolsys IQ Panel 2 users can now receive updated weather-related text message alerts from Alarm.com. This update provides improved clarity for existing weather descriptions to ensure that end users can better understand their local weather forecasts. Weather texts are sent in English, though improved translations for Spanish and French are also available from Alarm.com.

The Alarm.com IQ Panel 2 weather text alerts are available for any Qolsys IQ Panel 2 or IQ Panel 2 Plus System running Firmware Version 2.4.0 or higher. The system must be connected with Alarm.com, and the Weather to Panel Service Package Add-On must be applied to your account. If you do not have this feature applied, talk to your alarm monitoring provider about having the feature added to your account. Alarm Grid customers can have this feature applied at no additional charge to their existing monthly monitoring fee.

If you don't have access to Alarm.com, then now is a great time to get started. You will first need a security system with a compatible Alarm.com Cellular Communicator. Right now, our most popular Alarm.com Security System is the Qolsys IQ Panel 2 Plus. This system comes dual-path ready right out of the box with a built-in Alarm.com Cellular Communicator and a WIFI card. This is important, as you will not need to add a communicator to the system. You will also need a compatible monitoring plan to access Alarm.com. Alarm Grid customers can choose from any of our Gold or Platinum Level Plans (Self or Full). More information is available on our monitoring page.

If you have any questions about Alarm.com or our monitoring service, please email us at support@alarmgrid.com. We are happy to answer any questions you might have and assist you with getting set up with a security system to meet your unique needs. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

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With a new year comes reduced pricing on many of our great existing products. We have just dropped the prices on 73 of our existing offerings. You can certainly find something great to upgrade your existing system or use with a new installation. Let's check out these awesome products!


Before we go through and list each and every reduced price product, we figured we'd go through and talk about some of the ones that excite us the most. After all, sorting through a list of 73 products is pretty daunting. Our initial "best-of" list may help you find exactly what you're looking for. These products are great if you have an existing system, or if you are building a new system and want to add some cool accessories.

These products are presented in alphabetical order:

Alarm.com ADC-V723 Outdoor Camera


The ADC-V723 is the current flagship outdoor security camera for use with the Alarm.com platform. This simple, yet powerful camera makes the perfect addition to any home or small business. It can capture video at up to 1080p quality, and it makes use of High Dynamic Range (HDR) to improve image depth and luminosity.

Alarm.com T2000 Smart Z-Wave Thermostat

Alarm dot com t2000 smart thermostat


If you are still looking for a smart Z-Wave thermostat, then the ADC-T2000 is an outstanding entry-level option. It conveniently wires in place of your existing thermostat to give you smart control over your HVAC system. It can pair nicely with both the Alarm.com and Total Connect 2.0 platforms. You just need a compatible Z-Wave hub to get started.

DSC PG9312 Outdoor Door/Window Sensor

Dsc pg9312 wireless powerg outdoor door slash window contact


The DSC PG9312 is the premier outdoor contact sensor for any user with a PowerG-compatible security system. It offers a maximum magnet spacing gap of 1.75", which gives you more flexibility in choosing a location for the sensor and magnet. Like all PowerG Sensors, it offers a wireless range of up to 2 km away from the panel, as well as 128-bit AES encryption.

DSC PG9914 Motion Sensor

Dsc pg9914 powerg 915mhz out wireless motion detector


Anyone with a PowerG Security System looking to add a basic indoor motion sensor should turn to the DSC PG9914. This is a simple, yet effective motion sensor that is great for use in nearly any home or business. It offers a modest coverage area of 39 feet, and the sensor provides pet immunity for small animals weighing up to 85 lbs.

Encore FireFighter FF345 Smoke/CO Listening Module

Encore firefighter ff345 circular smoke detector takeover module


The Encore FireFighter FF345 is perfect if you have existing high-voltage smoke detectors that you want to integrate into a 345 MHz wireless system. The module can detect both the Temporal 3 sound of an activated smoke detector and the Temporal 4 sound of an activated CO detector. And if your high-voltage devices are one-go-all-go, then a single FF345 can takeover your entire network.

Honeywell 5822T Garage Door Tilt Sensor

Honeywell 5822t wireless garage tilt sensor


Also for 345 MHz system users, the Honeywell 5822T allows your system to monitor your garage door to see if it's opened or closed. This wireless sensor works great for security and automation purposes alike. You might even create a special smart scene that activates as soon as the 5822T detects that you garage door has been opened!

Honeywell IPCAM-WIC1 Indoor Camera

Honeywell lyric c1 wifi indoor 720p hd total connect security ca


The Honeywell IPCAM-WIC1 Indoor Camera is for anyone with an existing Total Connect 2.0 Video Monitoring service plan that they want to expand upon. This is a simple and straightforward camera that captures video at up to 720p quality. It can be easily rested on a desk or table, and no hard-mounting is required.

Qolsys IQ DW MINI-S Door/Window Sensor

Qolsys iq dw mini s encrypted wireless sensors for iq panel 2 qs


The Qolsys IQ DW MINI-S can be used by anyone with a 319.5 MHz wireless system, including the Qolsys IQ Panel 2 Plus w/ Legacy Interlogix & Qolsys Daughtercard. This is a straightforward door and window contact sensor that makes a nice addition to any compatible system. Its small and compact design allows for a tidy installation.

Please see our complete list of reduced price products in the table below, organized by product type:

Product Type
Products
Alarm Panels (6)
Cameras, Image Sensors, & Accessories (6)
Communicators (5)
Door/Window Sensors (8)
Environmental Sensors (2)
Garage Door Sensors (1)

Glass Break Detectors (5)
Hardwired Zone Expanders (2)
Home Automation & Smart Home (4)

Life-Safety Products (5)
Key Fobs & Panic Buttons (2)
Keypads & Desk Mounts (3)
Motion Sensors (8)
Power Supplies & Relays (2)
Sirens & Speakers (6)
Wireless Converters, Receivers, Repeaters & Translators

If you have any questions about these products or any of the other products on our site, including product compatibilities, please reach out to us. You may also contact us if you want to learn more about our monitoring services. The best way to reach us is to email support@alarmgrid.com. Or you may call us at (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to helping you find the perfect product for your needs!

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With 2019 now on its last days, we thought it would be a nice time to go back and look at what the security industry experienced this past year. As usual, we were there for it all, and we have so much to look back on. We hope that you enjoy this comprehensive year in review from Alarm Grid.


January 16 - Qolsys Releases the Qolsys IQ Hardwire 16-F

Qolsys made some big waves in January with their IQ Hardwire 16-F. This product is the first wired to wireless converter to support 2-wire smoke detectors. The module can also function as a wireless siren relay for a hardwired siren. The IQ Hardwire 16-F works with most 319.5 MHz wireless systems, including the Qolsys IQ Panel 2 Plus w/ Legacy Qolsys & Interlogix Daughtercard.

Qolsys iq hardwire 16 f encrypted wire to wireless converter comJanuary 24 - Gabe from Security Baron Reviews the Honeywell Lyric Controller

We were delighted in January when Gabe from Security Baron gave a comprehensive review of our Lyric AT&T LTE 3-1 Kit. This is a compete system kit that includes a brand-new Honeywell Lyric Controller, three (3) VERSA-2GIG Door/Window Contacts, a Honeywell SiXPIR Motion Sensor, a Honeywell LYRICLTE-A AT&T LTE Communicator and a Honeywell LT-Cable for providing power.


February 7 - Privacy When Disarmed for Total Connect 2.0

Total Connect 2.0 introduced a helpful new feature called "Privacy When Disarmed", which stops Total Connect IP Cameras from recording and capturing clips while a user's system is Disarmed. This feature is perfect for users who don't want to receive frequent notifications that occur from camera activity while they are on-site. Only Honeywell HD Cameras support this feature.


February 18 - Qolsys IQ Panel 2 Facial Recognition

Firmware Update 2.3.0 brought a major boost to the IQ Panel 2 and IQ Panel 2 Plus Systems, as users could now use the panel's built-in camera for disarm photos and facial recognition. The user can set up Alarm.com text and/or email notifications whenever an unrecognized face disarms the system. This feature is great for receiving alerts about possible suspicious system activity.


February 20 - MAC Prefix Update for Honeywell SiX Sensors

Honeywell SiX Series Sensors for the Honeywell Lyric Controller received an updated MAC prefix. This meant that they were only compatible with the system's latest firmware version. This is another reason why it's important to always keep your system running on the latest firmware. For more information on the latest Lyric Firmware, please check here. Please also review how to update the firmware.


March 20 - Lyric Firmware Update MR8

Resideo released Firmware Update MR8 for the Lyric System. The update brought a few changes to the system. The WIFI indicator in the panel's upper-left corner will now show a red X if IP connectivity goes down. SiX Series Sensors now have a shorter RF transmission supervision interval. And the SiX Programming Menu now shows every enrolled SiX Sensor for easy access.

Honeywell lyric controller encrypted wireless security system

March 21 - Verified Response Repealed in San Jose, CA

The city of San Jose, CA repealed its verified response policy. This makes it easier for a central station operator to send out authorities during an emergency event. This was a big win for Alarm Grid monitored customers who receive central station monitoring service from Criticom. We hope that more cities will follow the lead set by San Jose in repealing verified response laws moving forward.


March 27 - Honeywell LYNXTOUCH-MSD Updater Tool

Resideo released the Honeywell LYNXTOUCH-MSD Updater Tool, which is used for updating the firmware version of a Honeywell LYNX Touch Panel. At first, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000. However, it was later reworked to support the Honeywell L5200 as well. Honeywell L5200 panels updated using the tool will be seen by AlarmNet360 as L5210 panels moving forward. Updating to the latest firmware can be important for using an LTE radio.

Honeywell l5210 lynx touch wireless security system with 4 1 sla

March 28 - No Activity Alerts from TC2

Total Connect 2.0 made it easier to monitor your loved one with their new "No Activity Alerts". This feature allows users to receive text and/or email notifications whenever no system activity occurs within a set period of time. The feature can be very useful for monitoring a loved one who may have trouble getting around. If you receive a "No Activity Alert", then you know to check on them.


April 1 - Alarm Grid SiXTH Sensor

Our April Fool's Day joke was a big hit, as we announced our very own SiXTH Sensor for the Honeywell Lyric Security Panel. This sensor uses a Device Type of "Paranormal Detector" and a special Response Type of "Bruce Willis". It will alert the security system as soon as it detects any otherworldly paranormal activity. Begone other-dimensional spirits!


April 9 - Honeywell LTE-IV Available

This was a big day for Honeywell VISTA System users, as the Honeywell LTE-IV became the first-ever dual-path LTE & IP communicator available for these panels. The Honeywell LTE-IV provides connectivity with AlarmNet360 through both the Verizon LTE Network and through a wired ethernet connection. A Honeywell LTE-IA with service from the AT&T LTE Network & IP was later released.

Honeywell lte iv alarmnet verizon lte dual path communicator

April 10 - First Look at Resideo ProSeries 7" All-In-One Plus

Alarm Grid had a great time at ISC West 2019. The biggest news during the event was the unveiling of the upcoming Resideo ProSeries Panel. This yet-to-be-released system represents the next generation in security technology. Alarm Grid expects some big things out of this panel once it is made available. We hope that it will be released sometime in 2020.

Resideo proseries next generation wireless security system isc p

April 12 - Interview w/ Jeremy McLerran of Qolsys

Another big moment during our ISC West 2019 experience was interviewing Qolsys Director of Marketing Jeremy McLerran to pick his brain about the Qolsys IQ Panel 2 Plus System. The Qolsys IQ Panel 2 Plus is still our top security system as of the end of 2019. Being able to check out the Qolsys booth and the rest of ISC West was a great experience, and you can expect more in 2020.


April 25 - Alarm Grid Mini Window Stickers

Our mini window stickers quickly became a fan favorite! We have had larger window stickers available for quite some time. But we got many requests for smaller window stickers that are easier to place. And now we have mini window stickers. You can get adhesive-backed mini stickers in single, 5-packs, and 10-packs. Adhesive-front stickers also come in single, 5-packs, and 10-packs.


May 15 - Tennessee Ends False Alarm Fines for Monitoring Companies

Tennessee Governor William "Bill" Lee signed a law that stops local governments from fining alarm companies for any false alarms that occur. Additional, local Tennessee governments can no longer charge monitoring companies for alarm permits. Only end users can be charged for excessive false alarms and for alarm permits. This makes it easier for monitoring companies to provide service.


May 21 - Total Connect 2.0 Update 2.12.4

Resideo updated Total Connect 2.0 to version 2.12.4. This update made it possible to see the current status for smart home devices across multiple locations. Users who use Total Connect 2.0 across multiple residences and/or businesses really appreciated this update, which made it easier to quickly check the status for their programmed home automation accessories.


June 18 - Lyric Firmware Update MR9

Lyric Firmware Update MR9 is still the system's latest firmware version as of the end of 2019. This firmware version made it possible for the Lyric System to support the Honeywell LYRICLTE-V Verizon LTE Communicator, which was released later in 2019. End users can check out the release notes for MR9 if they want to learn more about the latest firmware for the Lyric Alarm Panel.


June 26 - End of 3G Activations

The security industry made great strides in 2019 in helping end users make the transition to LTE communicators. AlarmNet began stopping 3G communicator activations on Wednesday June 26, 2019. Alarm.com followed suit and stopped allowing 3G activations after Sunday June 30, 2019. Users looking to get started with cellular monitoring should make sure to get an LTE communicator.

Honeywell lyric lte a at and t lte cellular communicator for the

July 19 - Alarm Grid's 7th Birthday

Alarm Grid celebrated its 7th anniversary as a company on Saturday July 20, 2019. Our team enjoyed the occasion a day prior by partaking in some "team-building" exercises. We thank all of our customers for their continued support throughout the years, and are looking forward to continuing to offer exceptional alarm monitoring service in years to come.


July 30 - 2GIG GC3e Released

2GIG had a great year in 2019 by releasing their much-anticipated 2GIG GC3e System. This panel brought back all of the same great features of the original 2GIG GC3, along with the added support for encrypted sensors. In addition to the GC3e, 2GIG also released the new 2GIG GC2e a couple of weeks prior. The 2GIG eSeries Encrypted Sensors were released shortly after the 2GIG GC3e.

2gig gc3e wireless encrypted alarm panelAugust 28 - Lutron Caseta Smart Bridge PRO 2

The Lutron Caseta Smart Bridge PRO 2 was a great addition to the Alarm Grid smart home lineup. This central hub allows users to integrate their Lutron Lighting Devices with the Alarm.com platform for greater flexibility in designing a truly interconnected home. In addition to Alarm.com, the Lutron Caseta Smart Bridge PRO 2 can also be used with HomeKit, Alexa, Google Home, Nest, and more.

Lutron caseta pj2 3brl wh l01r 3 button wireless pico remote wit

September 3 - Hurricane Dorian Scare

Alarm Grid was forced to close its main headquarters for a day due to Hurricane Dorian being in close proximity. Thankfully, the storm missed our headquarters, and our remote offices picked up the slack while our main office employees weathered the storm. Our thoughts go out to everyone in the Bahamas who was adversely affected by this powerful and deadly storm.


September 5 - Qolsys IQ Panel 2 Plus Firmware 2.4.0

Firmware Version 2.4.0 for the Qolsys IQ Panel 2 Plus was very exciting, as it brought some great new features to the system. These new features included improvements to the panel's general user interface (UI), global arming for system partitions, Alarm.com Smart Scene control, enhancements for IQ Remote Keypads, home automation updates, and so much more.

Qolsys iq panel 2 verizon 7 security panel w slash z wave ready

September 18 - Alarm.com Wellness Sensors

Alarm.com began offering its own lineup of wellness sensors designed for use by elderly and mobility challenged users. This lineup included a bed sensor, a chair sensor, an emergency call button, and even a wellness camera. Alarm.com soon followed this up with their very own wellness platform that is available for users of the Alarm.com security and automation platform.


September 20 - Interlogix to Shut Down Alarm Business Following 2019

Interlogix shocked the security industry by announcing that they would cease their operations in North America at the end of 2019. The company had just released its new Interlogix Simon XTi-5i System and its own lineup of Interlogix Encrypted Sensors. Alarm Grid and Alarm.com plan to continue supporting any existing Interlogix Systems for monitoring service.


September 20 - Qolsys to Begin Manufacturing IQ Panel 2 Plus in America

We were really excited to learn that Qolsys would begin manufacturing their Qolsys IQ Panel 2 Plus System in the United States. This was made possible thanks to the new partnership between Qolsys and Foxconn Industrial Internet (FII). The IQ Panel 2 Plus will be assembled at the FII facility in the Wisconn Valley Science and Technology Park in Mt. Pleasant, WI.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

September 25 - Honeywell Home 6290W Touchscreen Keypad

Honeywell VISTA users received a fresh new keypad option with the release of the Honeywell Home 6290W Touchscreen Keypad. The device features a beautiful 7-inch touchscreen display that makes it easier for new users to operate a VISTA System. The full-color menus, clean design, and responsive touchscreen controls, make the keypad an absolute joy to use. WIFI capability allows it to take advantage of OTA Firmware updates.

Honeywell home 6290w temppic vista 7 color touchscreen keypad

September 27 - Qolsys IQ Hub & IQ Router Announced

Some of our biggest news for the year came at the 2019 Qolsys Summit when Qolsys announced both the IQ Hub and the IQ Router. The upcoming IQ Hub Alarm System should make top-quality home security accessible to more users than ever before. We also love the attached high-end speaker that turns the panel into a full-blown music player with the Alarm.com Sonos Integration.


October 1 - Honeywell Home VISTA-21iPLTE Released

The Honeywell Home VISTA-21iPLTE is the successor to the Honeywell VISTA 21iP. This new wired panel supports special plug-in LTE communicators, such as the Honeywell LTE-21V, that can be used without disabling the panel's built-in IP communicator. This way, you can unlock dual-path connectivity for your Honeywell VISTA-21iPLTE System with just a simple plug-in module.

Honeywell vista 21ip internet alarm control panel open

October 4 - DSC PG9936 PowerG Smoke & Heat Detector

DSC released the new DSC PG9936 PowerG Smoke & Heat Detector, which is the replacement to the older DSC PG9916. The DSC PG9936 will work with any system that supports PowerG Sensors, including any version of the Qolsys IQ Panel 2 Plus, and any DSC PowerSeries NEO w/ added wireless transceiver. The sensor supports one-go-all-go connectivity for PowerG Smokes.


October 15 - In-Wall Z-Wave Dimming Switches from GE

Alarm Grid began offering two (2) new in-wall Z-Wave dimming switches from GE. The unique aspect of these new in-wall dimmers is that neither one requires a neutral wire. The new GE Z-Wave Dimmers include the GE 14299 Z-Wave Plus Dimmer and the GE 45717 Z-Wave Classic Dimmer Switch. These switches make it easier for older homes to get started with smart lighting.


October 25 - Alarm.com ADC-V723 Outdoor Camera

Alarm.com unveiled their new flagship outdoor camera with the ADC-V723. The ADC-V723 supports 1080p recording capabilities with High Dynamic Range (HDR) for clearer and more detailed video captures. Its 117° field of view allows the device to cover a larger area than other similar cameras. Alarm.com also later released their new flagship indoor camera, the ADC-V523.


October 29 - Alarm.com Smart Z-Wave Plus Water Valve

Another big release from Alarm.com was the Alarm.com ADC-SWV100 Smart Water Valve. This Z-Wave Plus Water Valve is compatible with nearly any alarm panel that supports Z-Wave devices. The smart water valve is specifically designed for use with the Alarm.com Water Management Add-On Package that makes it super easy for Alarm.com users to monitor their water usage.


October 31 - New Alarm Grid Headquarter Sign

Alarm Grid celebrated the Halloween holiday by getting a new sign for its main headquarters. The workers putting up the sign did a great job, and we're thrilled with the end result. We're certainly proud of our office, and we are happy that we can help it stand out a little bit better. And of course, we want to thank our customers who helped make this possible.


November 1 - Alarm Grid Halloween Celebration

We also had quite the Halloween bash inside our office as well. We had some tasty treats, and we put up some fun decorations to get into the Halloween spirit. Some of our team members decided to dress up. Jarrett won our annual costume contest with his T-Rex costume. Congratulations Jarrett. We are hoping for an equally fun Halloween celebration next year in 2020.


November 13 - Qolsys IQ Panel 2 Plus Firmware 2.4.2

Firmware Version 2.4.2 for the IQ Panel 2 Plus represents the latest firmware version as of the end of 2019. The update fixed various issues that affected the IQ Remote and certain PowerG Sensors when used with the Qolsys IQ Panel 2 Plus. We recommend upgrading to the newest available firmware as soon as possible for optimal system performance.

Qolsys iq panel 2 plus verizon lte with powerg and legacy honeyw

November 28 - Alarm Grid Thanksgiving

Alarm Grid team members had a nice Thanksgiving break in late November, as we all got to spend the holiday with loved ones and friends. Like always, we're grateful to our customers who help make all of this possible. We even made a special Happy Thanksgiving holiday video for everyone to watch. Please check it out when you have a chance!


December 20 - Reduced Pricing On IQ Panel 2 Plus PowerG Kits

Alarm Grid was able to reduce the prices on all of its Qolsys IQ Panel 2 Plus PowerG Kits just in time for the holidays. This was thanks to a reduction in cost for the DSC PG9303 Door/Window Contacts, which are included in every kit. Our Qolsys IQ Panel 2 Plus PowerG Kits provide everything you need to get started with alarm monitoring. We have 12 kits to choose from!

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December 23 - Top 100 Most & Least Burgled US Cities

We capped off the year by presenting lists of the Top 100 Most and Least Burgled Cities in the United States. Homes without alarm systems are 300% more likely to be burglarized than homes with security systems. Additionally, 4 out of 5 convicted burglars admit to checking if a home has an alarm system before committing a burglary. You can view our full burglary infographic here.

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We hope that you enjoyed keeping up with the Alarm Grid Home Security Blog in 2019, and we look forward to continuing in 2020. If you ever need to reach us for help or assistance, you can email support@alarmgrid.com or call (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. Check our blog for holiday hours. We look forward to hearing from you!

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It's back to work for the Alarm Grid team! We hope that all of you had a nice holiday and spent your time enjoying yourself with your loved ones. But now our office is back open, and we're ready to start taking calls, replying to emails, and shipping out your orders. It's back to the grind!

We have a couple more upcoming holiday hours/closures to be aware of. On Tuesday December 31st, we will be closing early at 6pm ET for New Year's Eve. Then on Wednesday January 1st, we will be closed all day for New Year's Day. We will re-open on Thursday January 2nd.

Remember that you can reach us via email at support@alarmgrid.com or by calling (888) 818-7728. Keep in mind that our support hours run from 9am to 8pm ET M-F. And don't forget about our holiday hours. We look forward to helping you for the rest of 2019 and into 2020 and beyond!

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The holidays are now here, and we would like to wish each and every one of you a Happy Holiday season. This is truly one of the best times of the year, and we hope that everyone is in good company and enjoying themselves. Remember to make the most of this great season!

As our team is celebrating the holidays, our office will be closed all day Tuesday December 24th and Wednesday December 25th. During this time, we will not be answering phone calls or checking support emails. Also, there will be no new blog tomorrow, Wednesday December 25th. Our headquarters will resume normal operations Thursday December 26th.

We would also like to give advance notice of our New Year's hours. Our headquarters will be closing early at 6pm ET on Tuesday December 31st in observance of New Year's Eve. Our headquarters will be closed all day Wednesday January 1st in observance of New Year's Day.

If you need to reach us during any of these closures, please email support@alarmgrid.com, and we will respond as soon as we can once we return. Until then, please stay safe, and remember to arm your system if you go out. Have a Happy Holidays, and we'll be back on Thursday!

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According to FBI data, United States property crime has declined for the 16th consecutive year. Estimates show that property crime declined 6.3% in 2018 when compared with 2017. One likely contributor to this trend is the increased usage of security systems in homes and businesses.


Every year, the FBI releases an annual crime report titled Crime In The United States. This report outlines statistics, including some that are of great interest to us as an alarm monitoring company. These mostly include property crimes such as burglary, larceny-theft, and arson. It should be noted that while the FBI classifies arson as a property crime, it does not provide estimates for arson data. This is largely due to the varying levels of participation in reporting arson by different agencies.

The FBI defines burglary as the unlawful entry of a structure to commit felony or theft. Larceny-theft is identified as the unlawful taking of another person's property, with the intention to deprive the rightful owner of said property. Arson is defined as any willful or malicious burning or attempting to burn, with or without the intent to defraud, a dwelling house, public building, motor vehicle or aircraft, personal property of another, etc.

Based on the data presented from the 2018 edition of Crime In The United States, an estimated 7,196,045 property crimes occurred in the United States in 2018. This represents a 6.3% decline when compared with the estimate from 2017. Looking further back, property crime in the United States is down 22.9% when comparing the 2018 estimate with the 2009 estimate.

The estimate for 2018 shows that property crime occurred at a rate of just under 22 property crimes for every 1,000 inhabitants. This represents a 6.9% decrease when compared with the estimate from 2017. The estimated 2018 property crime rate is down 14.6% from the 2014 estimate, and down 27.7% from the 2009 estimate.

When considering 2018 property crimes, larceny-theft represented 72.5% of these crimes. Burglaries represented 17.1%. Motor vehicle theft represented 10.4%. The FBI estimates that 2018 property crimes resulted in estimated losses of $16.4 billion. Remember that arson data is not considered in these statistics.

While it is impossible to fully pinpoint the estimated decline in property crimes to any one particular cause or reason, we like to think that the increased usage of alarm systems has at least played some factor. The FBI estimates that burglars are 2.7 times more likely to attempt to enter a home or business if they believe that no alarm system is in place. With more and more homes and businesses using security systems, many burglars are being scared-off from attempting crimes.

It has never been easier to get started with home security and alarm monitoring service. And by installing your own system, you can save yourself hundreds or even thousands of dollars in startup expenses. You can always email us at support@alarmgrid.com if you need any help or direction in getting started. Remember that we are here from 9am to 8pm ET M-F. We look forward to helping you and your family stay protected!

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Actress Anna Faris, known for her comedic roles, suffered from a not-so-funny incident over the recent Thanksgiving Holiday. The actress and 12 members of her family were the victims of a carbon monoxide (CO) gas incident. The incident occurred in a North Lake Tahoe cabin they were renting.

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A representative from the North Tahoe Fire Protection District stated that the vacation cabin had carbon monoxide levels as high as 55 parts per million (ppm). Long-term indoor exposure should be no higher than 15 ppm. The structure did not have any carbon monoxide sensors installed to indicate such danger. Nevada state law requires CO alarms in all family dwellings.

Thankfully, Anna Faris and her family are okay following the incident. However, two of her family members visited the local emergency room. Doctors diagnosed them with CO poisoning, and they were perfectly fine after receiving some care. Firefighters from the North Tahoe FD immediately rushed to the cabin and saved Ms. Faris and her accompanying family shortly thereafter.

According to North Lake Tahoe Fire Official Erin Holland, the CO levels indicated inside the building would have caused a "fatality in a short period of time" had the rescue team not intervened. Faris made sure to send her sincere gratitude to the North Tahoe FD following the incident.

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We have spoken about the dangers of carbon monoxide gas many times on the Alarm Grid blog. The odorless and tasteless gas kills hundreds of people every year in the United States. If it weren't for the quick work of local firefighters, a talented actress and her family may have fallen victim as well. They are lucky to be alive, and the rescue team deserves praise for the fact that any exposure was kept as minimal as possible.

As you know by now, it is crucial to have carbon monoxide sensors installed in your home. Ideally, you should have CO detectors enrolled with your security system. By pairing these devices with a system that has active monitoring service, you and/or a central station can receive alerts regarding any of your CO sensors that activate while you are away.

If your home has hardwired high-voltage CO sensors (as is required in most jurisdictions), you can indirectly integrate these devices with your alarm system using a wireless takeover listening module. We offer variants for 345 MHz, and 433 MHz wireless alarm systems. And if you don't have hardwired CO detectors in your home, then we sell plenty of standalone units that pair directly with alarm panels like any other sensor.

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When traveling, make sure that all on-site CO sensors and smoke detectors are working properly. If you have any doubts, ask the building operators to perform a test. This is a reasonable request that any property manager should be able to accommodate. Please note that we ARE NOT suggesting that you bring canned CO gas or canned smoke on an airplane for testing purposes. That could get you into a lot of trouble. Make arrangements for on-site testing, without bringing your own supplies.

It may also be a good idea to buy a cheap conventional battery-operated carbon monoxide sensor when you get to your vacation site. It may turn out that the place you visit does not have CO detectors. This was the case with Anna Faris and her family. We do not sell standalone battery-operated CO detectors on our website. But you can get most models between $10 and $20 from most department and hardware stores. Some models will even show you the detected parts per million for CO gas! If you are staying in a larger property, you may want to obtain multiple sensors.

Remember that our goal at Alarm Grid is to keep you and your loved ones safe. If you ever need help choosing a carbon monoxide sensor for your system, or if you would like to learn more about how we can monitor your home, please email us at support@alarmgrid.com. You are also invited to call us at (888) 818-7728 during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

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