A few months ago, we made a post stating how a recent batch of Encore FF345 Smoke and CO Detector Listening Modules were not compatible with Honeywell Alarm Systems. It now appears that this issue has been fixed, and new units should properly work with Honeywell Systems as intended.
Due to the original issue, FF345 units with a date code of 01/2020 are unable to enroll with Honeywell Alarm Systems. These units will work properly with 2GIG Alarm Panels, but they are incompatible with the Honeywell Systems that they are advertised to work with. These units may also be incompatible with the 345 MHz Qolsys IQ Panel 2 Plus, which should also support these units, but this has been neither tested nor confirmed. Additionally, FF345 units with date codes ranging from 02/2020 to 08/2020 are likely also affected, but we are unable to confirm this.
Starting with date code 09/2020, a fix was implemented to make these units once again compatible with Honeywell Alarm Systems. Any FF345 unit with a date code of 09/2020 or later should be able to enroll with compatible Honeywell Panels. We have tested units with the 09/2020 date code, and we found that they were able to enroll with Honeywell Lyric and Honeywell LYNX Touch Systems as intended. However, our testing revealed that using these sensors may result in an E380 Sensor Trouble Condition occurring. The trouble condition may appear after a Fire Alarm or CO Alarm has been cleared on the system. The alarm condition is cleared by disarming the system twice. Upon further investigation, we found that the trouble Condition may clear on its own after some time, or a user can get it to clear manually with a third system disarm. This shouldn't have a major impact on performance, but it is important to keep the issue in mind if you intend on using an FF345 device manufactured from 09/2020 onward with a Honeywell Security System.
Remember, FF345 units with a date code older than 01/2020 should have no issue working with Honeywell Security Systems. Units with a date code of 01/2020 are known to not work with Honeywell Systems, and any unit with a date code from 02/2020 to 08/2020 is believed to be impacted as well. Units with a date code of 09/2020 or newer should work with any compatible Honeywell System, but they may experience the E380 Sensor Trouble Condition after an associated Fire Alarm or CO Alarm has been cleared. To check the date code on an FF345 unit, please refer to this helpful FAQ. That guide will tell you everything you need to know about checking the manufacture date on your FF345 so that you can determine if the unit is affected by the aforementioned issue.
If you have any questions about the FF345, or if you are looking to set up monitoring service for fire and/or CO detection, please email us at email@example.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!