News Posts

One of our favorite alarm system manufacturers Qolsys has announced that they will begin manufacturing the IQ Panel 2 Plus in the United States. Thanks to a newly formed partnership with Foxconn Industrial Internet (FII), the security system will now be assembled in Mt. Pleasant, Wisconsin.

According to Qolsys, the panel will be assembled at the FII facility in the Wisconn Valley Science and Technology Park in Mt. Pleasant, WI. Qolsys has stated that the move will help the company maintain high-quality and consistent manufacturing. It will also improve their delivery speeds and help them expand their overall global presence. The company will still continue to operate its existing facility in Juarez, Mexico. This is just another location for Qolsys to produce industry-leading products.

We believe that this is an excellent move for Qolsys, as the company will benefit greatly from the manufacturing, production, and supply chain expertise of FII. It is also great news to hear of a security system manufacturer bringing more jobs to the USA. As you may know, Qolsys is based out of San Jose, CA, and they have regularly provided some great innovations for the security industry. Their IQ Panel 2 Plus System has received widespread praise for features like PowerG support, automatic Bluetooth disarming, live-streaming for ADC Cameras, partitioning and more.

Alarm Grid congratulates Qolsys on the recent move, and we look forward to their continued success. If you have any questions about the IQ Panel 2 Plus or any Qolsys product, you can reach out to us by emailing support@alarmgrid.com. Remember that our technical support hours are from 9am to 8pm EST. We look forward to hearing from you and helping you find the perfect security system for your needs.

Hi DIYers! We are happy to announce that we have some new wellness sensors available from Alarm.com. These are great for use with elderly or mobility challenged loved ones. There is an Alarm.com Bed Sensor and an Alarm.com Chair Sensor available on our website. Both operate at 319.5 MHz.

Having peace of mind in knowing that your elderly or mobility challenged loved one is alright can be very important. That is why Alarm.com created these new wellness sensors. They both work in a similar manner. The bed sensor will let you know when your loved one gets in and out of bed. The chair sensor will let you know when they sit down and get up from their usual chair. Both will activate upon sensing 50+ pounds of weight.

These wellness sensors are known as "occupancy sensors". We don't talk about these sensors fairly often, but they are relatively easy to understand. When your loved one is sitting down or in bed, the sensor will be in an "occupied" state. And when the bed or chair is empty, the sensor will enter a "vacant" state. Your system will announce whenever there is a change in status for the sensor.

But the real beauty in these sensors comes in their ability to be used with the Alarm.com platform. You can get text and/or email alerts regarding any sensor activity. It is also possible to configure notifications so that you only get alerts during certain times of day. This way you can set a schedule based around your loved one's usual activity.

The bed sensor is quite useful when paired with the "Sensor Left Open" notification. You might set up a notification to be sent if your loved one is out of bed for more than an hour. And you can also set a time frame so that notifications are only sent during periods when they are almost certainly in bed, say between midnight and 6am. That way, if your loved one gets out of bed in the middle of the night and suffers a fall and is unable to make it back, you will get an alert.

Even better is the new Alarm.com Wellness Platform that allows for even more detailed notifications. You might set up alerts to be sent if your loved one never gets out of bed in the morning, or if they have remained seated for an unusually long period of time. We hope to show-off the feature in greater detail sometime soon. For now, just be aware that it is available upon request for Alarm.com users. Remember, Alarm Grid customers need a Gold Plan or higher to use ADC.

At this time, we are only offering 319.5 MHz versions of the bed and chair sensors. You will need a compatible 319.5 MHz system to use them. Examples include the Qolsys IQ Panel 2 Plus w/ 319.5 MHz Daughtercard and the Interlogix Simon Alarm Panels. For the IQ2, we recommend using Sensor Group 25 - Local Safety Sensor and an Occupancy Sensor Type. For an Interlogix Panel, you should use either Sensor Group 40 (chime) or 27 (no chime).

We expect other wireless frequencies to be available sometime in the near future. We will let you know once we have them available. If you have any questions about these new sensors or the new Alarm.com Wellness Platform, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. We look forward to hearing from you!

Hi DIYers! Just last week, we announced some of the new system kits that we are now offering on our site. Well today, we have even more kits to announce. We have new system kits featuring the DSC PowerSeries NEO, the 2GIG GC3e, and the 345 MHz and 433 MHz Versions of the IQ Panel 2 Plus.

DSC PowerSeries NEO Kits

The DSC PowerSeries NEO is a hardwired alarm system with some powerful features. It is generally best used in commercial settings, as it isn't going to be as DIY-friendly as a wireless alarm system. But if you need a hardwired system, then a DSC PowerSeries NEO might be the way to go. We are offering kits around the 16-zone, 32-zone, 64-zone, and 128-zone DSC PowerSeries NEO Systems. You can choose between AT&T LTE and Verizon LTE for all of the kits.

DSC HS2016NK 3-1 AT&T LTE Kit

• 16-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

DSC HS2016NK 3-1 Verizon LTE Kit

• 16-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 16-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 16-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 32-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 32-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 32-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 32-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 64-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 64-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 64-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 64-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 128-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 128-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Three (3) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 128-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LEAT N AT&T LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

• 128-Zone DSC PowerSeries NEO
• DSC HS2LCDRF9 N NEO Keypad
• DSC TL880LTVZ N Verizon LTE & IP Communicator
• Ten (10) DSC PG9303 PowerG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor
• Honeywell LT-Cable

Qolsys IQ Panel 2 Plus Kits

Last week, we announced several "encrypted" Qolsys Kits that were based around the IQ Panel 2 Plus and PowerG Sensors. Today, we have some non-encrypted kits for the 345 MHz and 433 MHz IQ Panel 2 Plus models. Unlike the kits introduced last week, these kits use uni-directional "non-encrypted" sensors. We actually already had similar kits available for the 319.5 MHz IQ Panel 2 Plus, but now the 345 MHz and 433 MHz versions are joining the fray!

An added bonus about these kits - we actually do include an encrypted PowerG Motion Sensor. It's only the door/window contacts that aren't encrypted. These kits are good if you don't necessarily care about encryption, and you want to save money versus buying the fully encrypted kits.

Qolsys IQ Panel 2 Plus 345 MHz AT&T LTE 3-1 System Kit

• 345 MHz IQ Panel 2 Plus System w/ AT&T LTE
• Three (3) VERSA-2GIG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

• 345 MHz IQ Panel 2 Plus System w/ Verizon LTE
• Three (3) VERSA-2GIG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

• 345 MHz IQ Panel 2 Plus System w/ AT&T LTE
• Ten (10) VERSA-2GIG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

• 345 MHz IQ Panel 2 Plus System w/ Verizon LTE
• Ten (10) VERSA-2GIG Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

• 433 MHz IQ Panel 2 Plus System w/ AT&T LTE
• Three (3) VERSA-DSC Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

Qolsys IQ Panel 2 Plus 433 MHz Verizon LTE 3-1 System Kit

• 433 MHz IQ Panel 2 Plus System w/ Verizon LTE
• Three (3) VERSA-DSC Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

• 433 MHz IQ Panel 2 Plus System w/ AT&T LTE
• Ten (10) VERSA-DSC Door/Window Contacts
ꞏOne (1) DSC PG9914 PowerG Motion Sensor

Qolsys IQ Panel 2 Plus 433 MHz Verizon LTE 10-1 System Kit

• 433 MHz IQ Panel 2 Plus System w/ Verizon LTE
• Ten (10) VERSA-DSC Door/Window Contacts
• One (1) DSC PG9914 PowerG Motion Sensor

2GIG GC3e AT&T LTE Kits

Last up, we have some new 2GIG GC3e Kits. As we announced yesterday, the 2GIG GC3e AT&T LTE Communicator is finally here, and that means mores GC3e Kits! These are just like the Verizon Kits we announced last week, only with a different communicator.

• 2GIG GC3e System
• 2GIG LTEA-A-GC3 AT&T LTE Communicator
• Three (3) 2GIG DW10e Door/Window Sensors
• One (1) 2GIG PIR1e Motion Sensor
• Honeywell LT-Cable

2GIG GC3e AT&T LTE 10-1 Kit

• 2GIG GC3e System
• 2GIG LTEA-A-GC3 AT&T LTE Communicator
• Three (3) 2GIG DW10e Door/Window Sensors
• One (1) 2GIG PIR1e Motion Sensor
• Honeywell LT-Cable

Reach Out To Us!

If you have any questions about these kits, or if you need help deciding on the best one, please reach out to us. The best way to contact us is at support@alarmgrid.com. Or if you prefer to call, you can reach us at (888) 818-7728 during our usual business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! We are excited to inform you that the 2GIG LTEA-A-GC3 AT&T LTE Communicator is here! This cellular communicator works with both the original 2GIG GC3 and the new 2GIG GC3e. By installing and activating this communicator, you can use your 2GIG Security System with Alarm.com.

In order to use this communicator, your 2GIG GC3 or 2GIG GC3e System must be running Firmware Version 3.2.3 or higher. This update can be pushed down to your panel from Alarm.com by your monitoring company for a small fee. Alarm Grid customers can contact us to do this. You can also apply the update locally at the panel using a USB drive. Updating locally is completely free. More information on how to apply the update locally can be found here.

Once you have installed and activated the communicator, you will be able to control your system using Alarm.com. This includes both the Alarm.com website and the Alarm.com Mobile App for Android and iOS devices. By accessing Alarm.com, you can arm/disarm, check current system status, control Z-Wave devices, and more. Just remember that you will need a compatible monitoring plan, such as a Gold or Platinum Plan from Alarm Grid.

The important thing about this communicator is that it works across the AT&T LTE Network. Cellular service providers like AT&T intend to keep their LTE networks running well into the very distant future. They have invested huge amounts of money into these networks, and they intend to use them for the long-term. An LTE communicator like the 2GIG LTEA-A-GC3 AT&T LTE Communicator is an excellent investment, as it will keep your system monitored for many years to come. We also sell LTE communicators for other security systems here.

If you have any questions about the 2GIG LTEA-A-GC3 or any other cellular communicator, please reach out to us. The best way to contact us is to email support@alarmgrid.com. You should also email us if you are an Alarm Grid customer looking to have a firmware update pushed down to your panel. Remember that over-the-air (OTA) updates for these panels will incur a small fee. We pass this fee along to our customers with no mark-up. We look forward to hearing from you!

Hi DIYers! Today, we wanted to let you know about some of the new security system kits that are available from the Alarm Grid website. We have new kits that feature the Resideo Lyric, the Qolsys IQ Panel 2 Plus (319.5 MHz, 345 MHz, and 433 MHz), the 2GIG GC3e and the 2GIG GC2e Systems.

Our system kits are perfect for anyone just getting started with alarm monitoring service. Each one includes a brand-new alarm panel, some door and window sensors, a motion sensor, an LTE cellular communicator, and a power cable. You can easily expand around any of these systems later on if needed. Just remember that you will need a monitoring plan to use one of these systems with Alarm Grid. A Gold Plan or higher is needed for cellular communication.

Now that you know a little bit about our kits, let's take a look at each new one individually:

Resideo Lyric w/ Verizon LTE Communicator Kits

• Lyric System
• LYRICLTE-V Verizon LTE Communicator
• 3 Versa-2GIG Contacts
• SiXPIR Motion
• LT-Cable

• Lyric System
• LYRICLTE-V Verizon LTE Communicator
• 10 Versa-2GIG Contacts
• SiXPIR Motion
• LT-Cable

Lyric Verizon-LTE 3-1 Encrypted Kit

• Lyric System
• LYRICLTE-V Verizon LTE Communicator
• 3 SiXMINICT Contacts
• SiXPIR Motion
• LT-Cable

Lyric Verizon-LTE 10-1 Encrypted Kit

• Lyric System
• LYRICLTE-V Verizon LTE Communicator
• 10 SiXMINICT Contacts
  
• SiXPIR Motion
• LT-Cable

Qolsys IQ 319.5 MHz PowerG Kits

• IQ Panel 2 Plus 319.5 MHz w/ AT&T LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

• IQ Panel 2 Plus 319.5 MHz w/ AT&T LTE
• 10 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 319.5 MHz Verizon LTE 3-1 Kit

• IQ Panel 2 Plus 319.5 MHz w/ Verizon LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

• IQ Panel 2 Plus 319.5 MHz w/ Verizon LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

Qolsys IQ 345 MHz PowerG Kits

IQ Panel 2 345 MHz AT&T LTE 3-1 Kit

• IQ Panel 2 Plus 345 MHz w/ AT&T LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 345 MHz AT&T LTE 10-1 Kit

• IQ Panel 2 Plus 345 MHz w/ AT&T LTE
• 10 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 345 MHz Verizon LTE 3-1 Kit

• IQ Panel 2 Plus 345 MHz w/ Verizon LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 345 MHz Verizon LTE 10-1 Kit

• IQ Panel 2 Plus 345 MHz w/ Verizon LTE
• 10 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

Qolsys IQ 433 MHz PowerG Kits

IQ Panel 2 433 MHz AT&T LTE 3-1 Kit

• IQ Panel 2 Plus 433 MHz w/ AT&T LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 433 MHz AT&T LTE 10-1 Kit

• IQ Panel 2 Plus 433MHz w/ AT&T LTE
• 10 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 433 MHz Verizon LTE 3-1 Kit

• IQ Panel 2 Plus 433 MHz w/ Verizon LTE
• 3 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

IQ Panel 2 433 MHz Verizon LTE 10-1 Kit

• IQ Panel 2 Plus 433 MHz w/ Verizon LTE
• 10 PG9303 PowerG Contacts
• PG 9914 PowerG Motion

2GIG GC3e Kits

2GIG GC3e Verizon-LTE 3-1 Kit

• 2GIG GC3e System
• 2GIG LTEV-1-A-GC3 Verizon LTE Communicator
• 3 2GIG DW10e Door and Window Sensors
• 2GIG PIR1e Motion
• LT Cable

2GIG GC3e Verizon-LTE 10-1 Kit

• 2GIG GC3e System
• 2GIG LTEV-1-A-GC3 Verizon LTE Communicator
• 10 2GIG DW10e Door and Window Sensors
• 2GIG PIR1e Motion
• LT Cable

2GIG GC2e Kits

2GIG GC3e Verizon-LTE 3-1 Kit

• 2GIG GC2e System
• 2GIG LTEV1-A-GC2 Verizon LTE Communicator
• 3 2GIG DW10e Door and Window Sensors
• 2GIG PIR1e Motion
• LT Cable

2GIG GC2e Verizon-LTE 10-1 Kit

• 2GIG GC2e System
• 2GIG LTEV1-A-GC2 Verizon LTE
• Communicator
• 10 2GIG DW10e Door and Window Sensors
• 2GIG PIR1e Motion
• LT Cable

All of these great kits are available from Alarm Grid right now. If you have any questions or need help choosing a system, please email us at support@alarmgrid.com. You may also call us during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! We are excited to learn that Firmware Version 2.4.0 is now available for the Qolsys IQ Panel 2 and IQ Panel 2 Plus. The update can easily be applied at the panel or pushed from Alarm.com. Many new features and automation capabilities come included with the firmware update.

The following updates to the system are applied with Firmware Version 2.4.0:

Improved User Interface (UI)
- Ability to Hide Security, Lock, and Thermostat Pages
- Dynamic Screen Lock Page - Enable Independently from Partitions
- All-New Automation & Wellness Pages

Improved Partitions 2.0
- Global Arming
- Bluetooth Disarming by Partition

LiftMaster MyQ Garage Control
- New Panel UI for LiftMaster Garage Door Devices Paired w/ Alarm.com

ADC Scene Control
- Control Alarm.com Scenes Directly from Panel

IQ Remote Enhancements
- Alarm.com Videos thru Built-In Camera
- Live-Stream ADC Cameras and Video Doorbell thru IQ Remote (No Audio)
- Connectivity Improvements

Home Automation
- Support for Z-Wave Version 6.81.03 - Including S2 Security & SmartStart
- Note: Only for Panels Manufactured w/ 2.4.0 & Above; Not for Panels Receiving Update OTA
- Support for LQI 2 (link quality indicators)
- Emergency Heat Mode for Z-Wave Thermostats now supported

PowerG
- PowerG Modem Firmware Update 80.25
- Fixes Compatibility with the DSC PG9312 Outdoor Contact

Panel Motion
- Sensitivity Settings - High, Medium, Low
- Mask-Off Up to Four (4) Distinct Areas

Other
- QR Code Scanning for S-Line Sensor Enrollment (319.5 MHz Panel Only)
- Language Improvements

While we will certainly be showing off these features in greater detail sometime in the near future, for now we just want to show you how to download the new firmware. You can have the update pushed down automatically from the Alarm.com servers free of charge. Alarm Grid customers can do this by emailing us at support@alarmgrid.com. You will need to have the panel monitored with Alarm Grid and connected to WIFI for us to do this.

But the easiest way to update is to apply the update yourself at the panel. Again, make sure your system is monitored and connected to WIFI before you begin. It will also need to be plugged-in and not have a low-battery condition. Start from the main screen of the system. Click on the small grey bar at the top. Choose Settings > Advanced Settings > Installer Code (default 1111) > Upgrade Software > Patch Tag > type in iqpanel2.4.0 > OK > Upgrade Using Network. If done correctly, the new firmware update should be downloaded. Once it has been completely downloaded, press "OK" to begin the update process. The panel will reboot as part of the update. The entire process will take around five (5) minutes and is complete after the reboot.

If you have any questions about this update, please email us at support@alarmgrid.com. This looks to be a very exciting update for the IQ Panel 2 plus, and we can't wait for you to check it out. We will be showing off some of these features in greater detail in the coming days. Keep checking our blog for more information!

Alarm Grid is now fully re-opened after closing yesterday due to Hurricane Dorian. The team at the main Alarm Grid Florida headquarters is now back to work answering phones and emails and activating systems. Our shipping department has also resumed processing and shipping out orders.

We know that Hurricane Dorian was a stressful experience for many people out there, us included. Many of our team members spent the past few days boarding up their homes and making preparations for family members. We are very happy that this hurricane has finally passed and that any impact in Florida has been minimal. Our thoughts go out to the people in the Bahamas whose lives have been drastically affected due to the storm.

Our Florida team would like to thank our remote team members who worked very hard to answer calls and emails in our place while we were dealing with the storm. Indeed, a lot of people contacted Alarm Grid during our absence. We apologize for any longer-than-usual wait times you may have experienced as a customer during this time. We can now assure you that it will be back to business as usual.

We would also like to thank Criticom Monitoring Services for their work during the hurricane. Our monitoring partner did a fantastic job, and all incoming signals and alarms were dealt with according to usual procedure. Remember, CMS operates three (3) separate monitoring centers across the country. Even when one monitoring center goes down, the others remain active to pick up the slack. This is very important during emergency situations like Hurricanes.

Remember, the best way to reach us at Alarm Grid for assistance is to email support@alarmgrid.com. Our team will check the email at their earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST. We look forward to hearing from you. We appreciate your understanding and patience during this most recent event. The Alarm Grid team is happy to be back to work!

The Alarm Grid main headquarters in South Florida is closed due to Hurricane Dorian. At this time, only our remote offices are operational. The technicians at these remote offices will still be working to check your calls and emails. Please understand that we are short-staffed at this time.

Remember that the best way to reach us is to email support@alarmgrid.com. You may also call us at (888) 818-7728 during our business hours of 9am to 8pm EST M-F. Wait times may be slightly longer than usual due to our limited number of staff. Additionally, there may be shipping delays on certain products.

Keep in mind that our main headquarters closing does not affect your monitoring service. Our monitoring partner, Criticom Monitoring Services, operates three (3) monitoring stations. Even if one goes offline, the other two will still be there to pick up the slack. This redundancy is a major reason why we selected Criticom as our monitoring partner.

To everyone affected by Hurricane Dorian, we hope that you are safe and alright during these difficult times. We look forward to reopening our main headquarters as soon as possible. We appreciate your understanding during this time.

Update: Our plan is to re-open fully Wednesday, September 4th. We will provide an update as soon as news is available.

In observance of Labor Day, Alarm Grid is closed Monday, September 2, 2019. We will not be answering phone calls or checking support emails during this time. Any customer who needs to reach us during this time should email support@alarmgrid.com. We will reply back as soon as possible.

We would also like to use this opportunity to provide an update on Hurricane Dorian. As you may know, the main headquarters for Alarm Grid is located in South Florida. It is very likely that we will experience at least some of the effects of the hurricane. As a result, it is possible that our main headquarters may be closed Tuesday, September 3, 2019. It is impossible for us to make that determination at this time. We just want to make you aware of that possibility.

Alarm Grid has a couple of smaller offices further north in the United States that will not be affected by the hurricane. These offices will maintain business as usual Tuesday, September 3rd, regardless of what happens to our main headquarters. These technicians will still be around to answer your calls and reply to your emails. But please understand that we may be working with a limited staff. Additionally, it's possible that there may be shipping delays on orders. Again, we cannot confirm anything at this time. We are only making you aware of what might happen. We appreciate your understanding.

We also want to make it very clear that Hurricane Dorian will NOT affect your monitoring service. As you know, Alarm Grid is partnered with Criticom Monitoring Services for alarm monitoring. Criticom operates three (3) stations - one in Florida, one in California, and one in New Jersey. It is possible that the Florida station may go offline during the storm. If that happens, any incoming signals will be rerouted to one of the other monitoring centers. A central station will still be alerted to any alarm that may occur on your system, and action will be taken. This redundancy is a big reason why we chose Criticom as our monitoring partner.

Again, we are not saying that the Criticom Florida monitoring station will go offline. We are just making you aware of that possibility. And even if it does, it will have no impact on any of our monitored customers. To anyone being affected by Hurricane Dorian, we understand what you are going through. We wish you nothing but safety for yourself and your loved ones. Please stay safe and take proper precaution during this storm. We all hope to be back tomorrow to provide you with outstanding service and support. And if circumstances prevent that, we will be back as soon as possible.

If you need to reach us by phone, you can contact us at (888) 818-7728 tomorrow, Tuesday, September 3. Remember that our office hours are 9am to 8pm EST. Thank you for your support, and have a happy and safe Labor Day.

Alarm Grid is very happy to announce that the Lutron Caseta Smart Bridge PRO 2 is now available for purchase from our website. This device serves as the central hub for a Lutron Smart Lighting setup. It offers a brand-new integration with Alarm.com for added flexibility and control.

It's funny, we were just talking about Lutron the other day and how great their lighting products are. We didn't know that just a few days later we would be talking about the exciting Lutron Caseta Smart Bridge PRO 2. This hub supports all of the same great integrations and features as the original Lutron Caseta Smart Bridge. These integrations include Apple HomeKit, Amazon Alexa, Google Home, Nest, Sonos Sound, and more.

But the Lutron Caseta Smart Bridge PRO 2 adds the ability to integrate your Lutron Lights with Alarm.com. This is huge news for anyone with an Alarm.com Security System. Now you can control your Lutron devices and your security system from the super convenient Alarm.com App. You can even include your Lutron Lights with smart scenes for automatic operation based on a schedule or with certain system events!

If you are not familiar with Lutron Lights, then prepare to have your life brightened! These smart lights offer a multitude of great features that help them outshine similar products. By using the free-to-download Lutron App, you can create smart schedules to have your lights turn ON and OFF at set times of the day.

The Lutron App also supports Geofencing features to have your lights respond based on the location of your smartphone. This is great if you want to have your lights turn ON automatically when you arrive home, or shut OFF when you leave for the day. There is also a cool feature called "Smart Away" that will have your lights turn ON and OFF at random times during the evening to make it look like you are home. This is perfect for when you are traveling.

Remember, you will need a monitoring plan that includes Alarm.com if you want to integrate your Lutron Caseta Smart Bridge PRO 2 with that platform. For Alarm Grid customers, this includes any Gold or Platinum Level Plan. More information about our monitoring services is available on our alarm monitoring page.

The Lutron Caseta Smart Bridge PRO 2 is compatible with all of the existing Lutron Caseta devices that were already sold on our site. We have all the resources you need to create complete smart lighting network based around Lutron. If you have any questions about Lutron or the new Lutron Caseta Smart Bridge PRO 2, please reach out to us by emailing support@alarmgrid.com. We look forward to hearing from you!