News Posts

Hi DIYers! We are happy to announce that there are new firmware updates available for the Qolsys IQ Panel 2 Plus and the 2GIG GC3e & GC3 Systems. Qolsys users can apply the firmware update locally at the panel. 2GIG users can apply from USB or have it pushed from Alarm.com for a small fee.

Qolsys IQ Panel 2 Plus Version 2.3.4

Starting with the Qolsys IQ Panel 2 Plus, Firmware Update 2.3.4 is now available. This is a relatively minor upgrade to the system that improves recognition of the PowerG daughterboard for supporting wireless PowerG Sensors. Although you can technically apply this update to an original Qolsys IQ Panel 2 System, it won't make a difference, because that system does not have a PowerG daughtercard. Since you can apply this update locally at the panel, there is no fee required to receive this update. Remember, your system must be actively monitored and connected with Alarm.com for the update to go through.

In order to apply this update, you must have your Qolsys IQ Panel 2 Plus connected to WIFI. The panel should be plugged into AC power, and it should not have a low-battery condition. To begin, start from the main screen of the system. Press the small grey bar at the top of the screen. Choose Settings > Advanced Settings> Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.4 > OK > Upgrade Using Network. The system should begin downloading the update. Once the download is complete, the update will be applied. This process should take about five (5) minutes. The panel will reboot at this time. The process is complete after the reboot finishes.

2GIG GC3e & GC3 Firmware Version 3.2.3

The 2GIG GC3e System just became available very recently. This Firmware Update Version 3.2.3 is a great way to get your new GC3e System up and running. Additionally, existing users of the original 2GIG GC3 System can also apply this same update. The update provides support for the new AT&T LTE Communicator (coming soon!) and allows for 6-digit user codes with both the panel and compatible Z-Wave locks. It also provides various fixes and helps the system run smoother overall. It is recommended that every GC3e and GC3 user receives this update so that they can continue to get the most out of their system.

The easiest way to receive Firmware Version 3.2.3 is to simply have it pushed down from Alarm.com. To do this, the system must have an Alarm.com Cellular Communicator installed and activated. You must contact your alarm company and ask them to push the update. There will be a small fee for this service. If you don't have Alarm.com, you can get more information on our monitoring page. The latest update can also be applied directly at the panel. To do this, you must download the update file onto a USB flash drive and insert the drive into the panel. You will then be able to apply the update locally at no cost. More information on this process can be found in this helpful FAQ. Although that FAQ is specific to the original 2GIG GC3 System, the 2GIG GC3e will follow the same process. Remember, there is no cost required to update via USB.

If you have questions about either of these firmware updates, or if you would like to learn more about our monitoring services, please reach out to us! The best way to contact us is always to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering your questions!

Hi DIYers! We have exciting news today, as the Honeywell LTE-IA for VISTA Series Panels is now available! This has been eagerly anticipated by VISTA users with strong service from the AT&T LTE Network. We are sure that many of you will want to take advantage of this great new communicator!

As a dual-path communicator, the Honeywell LTE-IA can send signals thorough both a local IP network and a cellular network. It uses a hardwired ethernet connection for IP service, and it works across the AT&T LTE Network for cellular service. The communicator will use IP as its primary path, and cellular will serve as the backup.

Being able to connect with the AT&T LTE Network is the best feature of this communicator. AT&T has stated that they will support their LTE network well into the very distant future. The network will remain in-service even as newer networks like 5G are made available many years from now. AT&T invested huge amounts of money into their LTE infrastructure. Their LTE network is not going anywhere anytime soon. The result is that this communicator will keep your VISTA Panel monitored in the long-run.

The importance of reliable cellular backup cannot be stressed enough. Internet outages, and it is highly likely that your system will need to rely on its cellular connection at some point or another. As long as the cellular path is still available, your VISTA System will remain connected with the AlarmNet360 Servers. This means that you will still be able to take advantage of all the great features from Total Connect 2.0.

Speaking of Total Connect 2.0, a proper AlarmNet Communicator like the Honeywell LTE-IA is required if you want to use this service. If you didn't know, TC2 is an interactive monitoring and automation platform that you can access from anywhere. This is possible using the Total Connect 2.0 Mobile App on Android and iOS devices.

By accessing TC2, you can arm and disarm your system, check its status, control Z-Wave devices (Tuxedo Touch or VAM required), view TC2 Cameras (video plan needed), and more. All you need is a compatible Honeywell System with an AlarmNet Communicator, and an appropriate alarm monitoring plan.

For the VISTA P-Series Panels, the VISTA 15P, VISTA 20P, and VISTA 21iP can all support TC2. There are just some firmware requirements you need to keep in mind. A 15P or 20P must be running firmware 9.12 or higher. A 21iP must be running firmware 3.13 or higher. If you aren't sure of the firmware, just check the PROM Chip. This is a small black chip on the panel's main board. It will have a code that begins with the letters "WA". This code will tell you the firmware version.

If you find that the PROM Chip is not high enough, don't worry! We sell new 15P PROM Chips, 20P PROM Chips, and 21iP PROM Chips. Just be aware that a 15P or 20P System will need to be at least firmware 2.0 or higher to receive a PROM Chip upgrade. Any VISTA 21iP can receive a PROM Chip upgrade.

To replace the PROM Chip, start by powering down the panel by disconnecting the backup battery and unplugging the transformer. Carefully pry off the old PROM Chip with the metal end of a binder clip. Then apply the new one by putting it in the same place and pressing it down until it clicks. Just be careful not to bend the metal prongs on the new PROM Chip! You can then power up your system by plugging the transformer back in and reconnecting the backup battery.

If you actually have better service from the Verizon LTE Network than the AT&T LTE Network, you should also know that a similar Verizon LTE Dual-Path Communicator called the Honeywell LTE-IV has been available for quite some time. Remember, the service provider for your alarm system has nothing to do with the service provider for your phone. Just go with whichever service works best in your area, regardless of which service you use for your smartphone.

If you have any questions about the Honeywell LTE-IA, please reach out to us. The best way to contact us is to email support@alarmgrid.com. Another option is to call us during our normal business hours of 9am to 8pm EST M-F at (888) 818-7728. We look forward to hearing from you!

Hi DIYers! We are pleased to announce that the Interlogix Simon XTi-5i is now available for purchase from the Alarm Grid website. This is a capable wireless panel, all available at an affordable price. It is perfect for homes and small businesses looking for an effective security solution.

Although the Simon XTi-5i is considered a "budget" alarm system, it still offers the same great performance you would expect out of any modern alarm system. The system is essentially an upgrade over the current Simon XTi-5, but it has been revamped to enhance the end user experience. The 5" full-color touchscreen has been improved from the older models, and it feels more satisfying to control. We tested the touchscreen at ISC West 2019, and we gotta say, it's a major improvement.

New to the Simon XTi-5i is the ability to adjust the user interface (UI). You can have the color schemes for the system menus match those from Alarm.com. You will get the same great orange and white color scheme for the Simon XTi-5i as what you have on Alarm.com. This should help you feel more comfortable, whether you are controlling your system from the panel or from the Alarm.com Mobile App on Android and iOS devices. By using the mobile app, you can access your system from almost anywhere!

In order to access Alarm.com, you will need an Alarm.com Communicator. Both LTE cellular and dual-path options are available. Getting your Simon XTi-5i connected with Alarm.com will provide you with the most reliable alarm monitoring service possible. You will also be able to access Alarm.com through the mobile app to control your system in a variety of ways. This includes arming and disarming, checking system status, controlling Z-Wave devices, viewing Alarm.com Cameras, and more. Please note that you will need a Self Gold Plan or higher from Alarm Grid to access Alarm.com, and a Self Platinum level plan or higher is required for remote viewing of Alarm.com cameras. More information can be found on our alarm monitoring page.

The Simon XTi-5i will actually support the same communicators as all of the previous Simon Panels. We recommend using one of the following communicators:

• Alarm.com XT-511-US-AT (AT&T LTE)
• Alarm.com XT-511-US-VZ (Verizon LTE)
• Alarm.com XT-511-CA-TL (Telus LTE - Canada Only)
• Alarm.com XT-511-US-DP-AT (AT&T LTE & IP)
• Alarm.com XT-511-US-DP-VZ (Verizon LTE & IP)
• Interlogix 600-1048-XT-LTE-AT (AT&T LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-VZ (Verizon LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-TL (Telus LTE - Canada Only) (Must be FW 191C or higher)

Each of these communicators also doubles as a perfectly functional Z-Wave controller. This will allow you to start building a complete smart home network of Z-Wave devices. You can create scenes to have your Z-Wave devices activate automatically with certain system events or on a set schedule. This can definitely help you save money on energy costs and make your life more convenient. There are all sorts of Z-Wave devices you can add, including lights, locks, thermostats, water valves, and more!

In addition to a better touchscreen and revamped menus, the Interlogix Simon XTi-5i also packs some more power under the cover. The zone count has doubled up to 80 wireless zones. This is perfect for virtually any home or any small to medium sized business. You can even use two (2) hardwired Normally Closed (NC) contacts with the system and connect them to the main board. Just be aware that these hardwired contact sensors will still cut into the maximum 80 zone limit.

As far as sensor support goes, the Simon XTi-5i facilitates the same great 319.5 MHz sensors that its predecessors supported. This includes the wireless sensors from Interlogix and Qolsys. You can also use the Qolsys S-Line Sensors with the system, though they will not utilize encryption with the Simon XTi-5i. If you want encrypted sensors for the system, you will have to wait for the exclusive lineup of Interlogix Encrypted Sensors, which should be made available soon. It is unknown which form of encryption these sensors will utilize, but it is expected that they will work exclusively with the Interlogix Simon XTi-5i System.

You can now purchase the Interlogix Simon XTi-5i from Alarm Grid! If you have any questions about this exciting new system, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you prefer to call us, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and telling you all about this great new panel!

Resideo has announced that there is an issue affecting certain Honeywell 6150 Keypads. This issue only affects 6150 Keypads manufactured within a certain time period. Any 6150 Keypad affected by this issue that was purchased through Alarm Grid should be returned to us for a free replacement.

According to Resideo, this issue may affect Honeywell 6150 Keypads that have a date code starting with "C107". It is unknown if this issue affects all 6150 Keypad with this date code prefix or just certain models within the batch. This date code is relevant to any Honeywell 6150 Keypad manufactured between April 17, 2019 and July 19, 2019. For that reason, Resideo is instituting a shipping and manufacturing hold on the Honeywell 6150 Keypad, effective immediately.

Resideo states that the issue in question affects the panic functions of the keypad. When an affected keypad is programmed to enable its dual-button press panic functions, the device will not function as intended. Because of this defect, any affected 6150 Keypad will have its dual-button triggers for panics not work correctly. However, the associated single-button panic inputs should still work as intended, if they are enabled.

On the VISTA P-Series Systems, Zone 95 is, by default, not programmed. However, for Alarm Grid customers who choose to use this panic it is suggested that it be set as an audible Fire Panic. This audible fire panic is triggered by pressing both the [1] and [*] keys together, or by pressing and holding the [A] function key on the left side of the keypad. The [A] function key is the top of the four (4) function keys at the left side of the keypad.

On the VISTA-TURBO Panels, such as the Vista-128BPT or Vista-250BPT, this is programmed as Zone 995, and it is enabled by default. These panels differ slightly in the way that keypad panic keys are programmed. But in the end, the functionality is very similar. Once the panic key is programmed, pressing both the [1] and [*] keys together or pressing the [A] function key can initiate the panic.

On the VISTA P-Series Systems, Zone 99 is, by default, set as a silent police panic. This silent police panic is triggered by pressing both the [*] and [#] keys together, or by pressing and holding the [B] function key on the left side of the keypad. The [B] function key is the second of the four (4) function keys from the top. But on the VISTA-TURBO Panels, this is programmed as Zone 999. It is also set, by default, as a silent police panic. Once enabled, the functionality on the TURBO Panels is the same as on the VISTA P-Series Systems.

Lastly, Zone 96 is, by default, not enabled on the VISAT P-Series Systems. But it is enabled by default, as Zone 996, on the VISTA-TURBO Panels. On the VISTA P-Series Systems, this button is often programmed as an auxiliary medical panic. On the VISTA-TURBO Panels, it is configured as an auxiliary medical panic by default. When this panic is programmed, it is triggered by pressing both the [3] and [#] keys together, or by pressing and holding the [C] function key on the left side of the keypad. The [C] function key is the third of the four (4) function keys when moving from top to bottom.

Only the Zone 95/Zone 995 or [1] and [*], and Zone 96/Zone 996 or [3] and [#] panic options are affected!

It is possible that your system has none, some, or all of these inputs programmed. This depends on your programming settings. But because of this defect, even if you have these inputs programmed, they may not work as intended. It is strongly recommended that you have the single-button panics enabled - those being the [A], [B], and [C] function keys - as there do not appear to be any issues with these single-button inputs. We are happy to help any Alarm Grid monitored customer program these buttons if necessary.

In addition to the Honeywell 6150, the following other keypads are also affected by this same issue:

• 6150PL2
• 6150ADT
• V15PACK
• V20PACK
• V20PTISPKNA

If you need to confirm the manufacture date on your 6150 Keypad, then there is a way to do this. However, it requires opening up the keypad. There are two (2) tabs at the bottom of the keypad that you will need to press in. We recommend using a small screwdriver to do this. Once the tabs have been pressed in, you will be able to separate the keypad from the back cover. Then on the circuit board, there will be a sticker with the date code printed in black. This date code consist of one (1) letter, followed by three (3) digits.

Resideo uses a unique process to decipher the date code. The letter C indicates that the 6150 was manufactured in 2019. If the code starts with any letter other than C, then your 6150 Keypad is unaffected. Then the three digit code corresponds to the day of the year. April 17th is the 107th day of the year. July 19th is the 200th day of the year. With that in mind if the date code reads any value between C107 and C200, then the 6150 may be affected.

The picture below shows the date code on a Honeywell 5828V Keypad. This keypad follows the same date code format as the 6150. Note that this date code reads B249, so it would NOT be affected by this problem.

If the product is still in the box, then you can alternatively check the date code on the sticker on the outside of the box. This can be see in the following images below. Note that the date code in these images reads C192, so this keypad may be affected.

Remember, if the date code on your Honeywell 6150 falls between C107 and C200, then it MAY be affected. Just because it falls within this range does not mean for sure that it is affected. The only way to determine for certain is to test the keypad. If you have any of the [1 + *], [* + #], or [3 + #] functions programmed, then you should test them to make sure they work properly. Remember to place your system on test mode before doing this to prevent false alarms! If you get the proper panic response, then you are fine. If not, then you must return the keypad to us if you purchased it from Alarm Grid.

Every customer who returns an affected 6150 Keypad will receive a complimentary Honeywell 6150RF Keypad as a replacement. The 6150RF is the exact same keypad as the 6150, except that it includes a built-in 345 MHz wireless transceiver for supporting Honeywell 5800 Series Wireless Sensors. The 6150RF is basically an "upgraded" 6150, so you're really getting an even better keypad. Please note that this offer is only valid thru the end of the month. That is August 31, 2019.

If you are in the market for a new keypad for a Resideo VISTA System, then now is a great time to get a Honeywell 6160 Keypad. The 6160 is an even BETTER keypad than the 6150. This is because the Honeywell 6160 is an Alphanumeric Keypad, while the 6150 is a Fixed English Keypad. You need an Alphanumeric Keypad if you want to make menu-level programming changes. With a Fixed English Keypad like the 6150, you are operating blindly when you enter programming. For that reason, trying to program a system with a 6150 is strongly discouraged. With that in mind, the 6160 is the better keypad in every aspect. We actually offer the 6160 for a lower price than the 6150 ($52.99 vs $54.99) because we want our customers to have a keypad that they can use to confidently program their systems.

If you are indeed affected by this issue, then we urge you to contact us as soon as you can. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you would prefer to call us, we can be reached at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F.

We sincerely apologize to anyone who may have been affected by this issue. But we promise to make things right and make sure that you have a keypad that works with all its functions as intended. Please reach out to us if you have any questions. As always, thank you for being a valued Alarm Grid customer.

We have learned that some spam blockers have been incorrectly marking one of the Criticom Monitoring Services outbound phone numbers as "spam". This is a serious issue, as it is very important for all our customers with central station service to be able to receive incoming calls from CMS.

If you are not aware, Criticom Monitoring Services (CMS) is the official monitoring partner of Alarm Grid. Anyone with an alarm monitoring plan from Alarm Grid who receives central monitoring service has their security system connected with CMS. If you have central station service from us, then it is crucial that you are always able to reliably receive incoming phone calls from CMS.

The phone number in question that has been being incorrectly labeled as "spam" is (800) 432-1429. This is not a spam number. This is not a telemarketer. This is Criticom trying to contact you with important information regarding your home or business security system. If you ever see this number calling in, you should make sure to answer. There are also other phone numbers that Criticom may use to call you. But, to our knowledge, this is the only one we have been seeing marked as "spam".

For a reference, below are all of the numbers that CMS may use to try and contact you:

• Longwood, FL: (800) 432-1429
• Manasquan, NJ: (800) 631-2299
• Cypress, CA: (714) 373-7000, (800) 468-4640, and (800) 482-9800

We strongly recommend that you add ALL of these numbers to the contacts list on your phone. That way, if CMS ever contacts you, then you will know that the call is from them. Remember, you may not always receive calls from the CMS monitoring center closest to you. If one office is ever down or unavailable, calls will be re-routed to one of the other two (2) monitoring centers. This redundancy ensures that CMS is always able to receive incoming alarm signals. This reliability is a big reason why we have chosen CMS as our monitoring partner.

If you use a spam blocker on your phone, that is fine. But you must make sure to "whitelist" this number so that calls can come through successfully. To do this, you should contact your phone service provider and make sure that this number is not blocked. If you use an app on your phone to block numbers, use that application to whitelist the number. We have found that this issue mostly affects T-Mobile users who have the new Name ID App, but users from other carriers who have spam-blocking apps may be affected as well.

Remember, CMS will call you whenever there is an urgent event regarding your security system. This can include a burglary or life safety alarm. If an alarm occurs on your system when it is not warranted, you will need to answer the incoming call from CMS and provide your false alarm password. Otherwise, the trained operator will follow the instructed action listed on your account. This usually involves dispatching the local authorities. If the incoming call is blocked as "spam", then you won't be able to answer the call, and you may receive unnecessary emergency dispatch. This can result in a major inconvenience for your local authorities and heavy fines for you. At Alarm Grid, we always do our part to prevent false alarms. You must do your part as well. Always make sure that you can receive calls from CMS.

If you have any questions or concerns about this issue, please do not hesitate to reach out to us. One of our top priorities is making sure that you can reliably communicate with our monitoring station partner. The best way to contact us is to email support@alarmgrid.com. You are also welcome to call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F.

Remember, our team is here to make sure that you always feel confident about the operation of your alarm system and the response of our central station partner. Thank you for being a valued Alarm Grid customer, and we look forward to hearing from you.

After much anticipation, Resideo has finally released the Honeywell LYRICLTE-V Verizon LTE Communicator for their flagship Lyric Security System. This now gives Lyric users a choice between two fantastic cellular coverage options in the AT&T LTE Network and the Verizon LTE Network.

For anyone who doesn't know, an alarm monitoring communicator is a very important accessory for an alarm system. This is the device that allows the panel to send and receive the signals that are necessary for alarm monitoring and remote smart home control. The Resideo Lyric Controller comes with a built-in WIFI card for this purpose. But you can also add a cellular communicator to serve as a backup communication path in case the internet ever goes down or becomes unavailable.

Previously, Lyric System users were restricted to the Honeywell LYRICLTE-A AT&T LTE Communicator for cellular backup. This presented a problem for Lyric System users in areas not covered by the AT&T LTE Network. These users were forced to forgo the ever-important cellular backup for their systems. The Honeywell LYRICLTE-V Verizon LTE Communicator finally provides a much-needed answer for these users.

It is also important to pay special mention to the Verizon LTE Network itself. LTE stands for "Long-Term Evolution". Cellular service providers like Verizon have been working hard to establish robust and powerful infrastructure for their LTE Networks over the past several years. These networks are not going away any time soon. The LTE networks represent both the present and the future for cellular communication.

By choosing an LTE communicator like the LYRICLTE-V, you are ensuring that your Lyric System can remain monitored for many years to come. Even as Resideo prepares to release the upcoming Resideo PROA7PLUS Wireless Security System, your Lyric Alarm System will still be supported. It will continue to work great for alarm monitoring and for smart home automation. The importance of the Honeywell LYRICLTE-V is that it is providing a long-term solution for your panel. This is more than just a communicator. This is a long-term investment to keep your Lyric Controller monitored well into the very distant future.

The LYRICLTE-V module is super easy to install. The process can be completed by any end user. First put the system into its cellular installation mode. You can do this by starting from the main screen and choosing Security > Tools > enter Master Code (default 1234, but usually changed) > Advanced > Install Cellular Module > Yes. Then just follow the onscreen instructions by pushing up on the right-side cover for the panel to reveal the cellular communicator slot. Insert the LYRICLTE-V, and reapply the side cover. Indicate on the Lyric Screen that you have installed the communicator, and the system will complete the process. You will then be able to activate the communicator for monitoring service. Be sure you have a monitoring plan that includes cellular communication before adding the module.

With its new cell card, your Lyric System will now be capable of utilizing dual-path communication. This means that it will be able to send and receive signals across IP and cellular. IP communication normally serves as the primary communication path, as it is usually faster than cellular. But having that cellular backup is crucial for ensuring that your system always stays monitored and connected. As long as one path is available, your Lyric System will be able to perform all of the functions necessary for alarm monitoring. This includes staying connected with the AlarmNet Servers and Total Connect 2.0.

In order to support the LYRICLTE-V Verizon LTE Communicator, your Lyric System must be running Firmware Update MR9 or higher. As of summer 2019, this is the latest firmware release for the Lyric System. To upgrade the firmware, your Lyric System will need to be connected with the AlarmNet Servers. Since you won't be able to use the cellular communicator until you have MR9, you will need to use a WIFI connection to complete the upgrade.

Keep in mind that if you don't have WIFI access in your primary location, you can bring your Lyric Panel to a different location with WIFI access just for the sake of the upgrade. Then install and activate the LYRICLTE-V, and use a cellular-only path in your primary location. We know that many users don't have WIFI access in their homes. This work-around is perfect for these users, as they can get their systems on the necessary firmware and then use the communication path that works best for their situation. For more information on the MR9 Firmware Update, we strongly recommend reviewing this very recent blog post from Alarm Grid.

Finally, you will need an alarm monitoring plan that includes cellular communication if you want to take advantage of all the benefits that this communicator has to offer. Alarm Grid customers will want to choose a Gold Level monitoring plan or higher to unlock the full potential of the module. This will allow you to activate the communicator with Alarm Grid and provide you with access to the Total Connect 2.0 platform for remote security and smart home functionality. More information is available on our alarm monitoring page.

If you are not interested in Total Connect 2.0, we also offer a Cellular-Only Plan that will provide standard central station monitoring service and connectivity through cellular or cellular and IP. While we strongly recommend taking advantage of all the great features and remote access capabilities of Total Connect 2.0, we understand that some users may just want to keep things simple with non-interactive monitoring service. This Cellular-Only Plan is certainly an option if you want to activate a LYRICLTE-V module for no-frills alarm monitoring.

We are proud to say that the Honeywell LYRICLTE-V Verizon LTE Communicator is now available for purchase on our site. This is the communicator recommended for any Lyric user who finds that Verizon service works best in their area. If you have better coverage from AT&T, the Honeywell LYRICLTE-A AT&T LTE Communicator is still available. Remember, this has nothing to do with your standard cellular service provider. Your alarm system is completely separate from your smartphone. You can have an AT&T Phone and a Verizon Communicator for your alarm system. You should just pick whichever service works best in your area.

If you have any questions about the Lyric Alarm System, the new LYRICLTE-V Verizon LTE Cellular Communicator, or about alarm monitoring in general, please reach out to us. The best way to contact us is to email support@alarmgrid.com. We check our email super regularly, and we make sure to reply to any inquiry as soon as possible. You also have the option of calling us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering all your important questions.

We have received news that T-Mobile and Rogers are both scheduled to shut down their 2G networks at the end of 2020. This is important for anyone using Alarm.com who is still using one of these communicators. Time is running out to upgrade your communicator and keep your system monitored!

We have talked about the ongoing 3G sunset on numerous occasions. Most 3G networks are set to be shut down by the end of 2022. Well the 2G sunset is even more pressing. Most of the 2G networks have already been shut down, and very few people are still using a 2G communicator for monitoring service. However, these people are still out there. They need to understand that if they don't take action soon, their panel will no longer provide monitoring service.

At this time, Alarm Grid only has a small number of customers using 2G communicators with their systems. These customers are using the 2G T-Mobile Network or the 2G Rogers Network in Canada to connect with the Alarm.com Servers. We want to make it very clear to these customers that if they do not replace their communicators by the end of 2020, they will no longer have active monitoring service.

We would also like take this opportunity to remind all our 3G customers that they will also have to switch to LTE in the coming years. Although the end of 2022 might seem far away, it certainly doesn't hurt to get a head start. An LTE communicator will provide faster and more reliable monitoring service, making it a great upgrade to make as soon as possible. And we're here to help you make the switch as easily as possible.

Fortunately, most Alarm.com Security Panels allow users to easily upgrade the cellular communicator for their systems. If you are still running a 2G communicator, then now is the time to make the transition to LTE. You can do this with an LTE cellular communicator. Start by powering down your panel by disconnecting its backup battery and unplugging its transformer. Then open it up (if necessary), and remove the old communicator. Install the new LTE communicator in its place, and power your panel back on. You can then contact us to activate your new communicator. If you already had cellular alarm monitoring, then there will be no need to change your monitoring plan.

Most of the LTE communicators available on our site connect with either the AT&T LTE Network or the Verizon LTE Network. You should choose whichever network provides better service in your area. Remember, this has nothing to do with your mobile service provider. Your smartphone and your security system are mutually exclusive devices. You can use a completely different cellular service provider for your alarm system.

If you are in the United States, then you should have no problem using an AT&T LTE communicator or a Verizon LTE communicator in your area. Just go with whichever service works better in your area. If you are currently using a Rogers 2G Communicator in Canada, then things are a little more complicated. We recommend checking this post we made on Alarm Monitoring in Canada.

And if you aren't sure of which communicator to get, you can always ask us for help. The best way to reach us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and helping you determine the perfect security option for your needs.

Alarm Grid will be closed Thursday July 4th, 2019 in observance of Independence Day. We will not be checking emails or answering calls during this time. If you have any issues during this time, you can email support@alarmgrid.com. We will read your email as soon as possible after we reopen.

The Alarm Grid support and planning departments will both resume normal operation on Friday July 5th, 2019. This means that our office will be checking emails and answering phone calls. However, there will be limited shipping available on July 5th. Some products will be unable to be sent out until the following Monday. Keep this in mind if you order anything on July 4th or 5th.

Additionally, our content department will have the 5th off. This means that there will be no new blog post for July 5th. You can expect a new blog post from Alarm Grid on Monday July 8th. Keep in mind that our regular office hours are 9am to 8pm EST M-F, and our phone number is (888) 818-7728.

From all of us at Alarm Grid, we wish you happy and safe Independence Day, no matter how you plan to enjoy the holiday. Our support and planning departments look forward to working with you on Friday.

Hi DIYers! We have received news from Alarm.com that there will be a couple of new features coming to the ADC Mobile App next month. Customers will soon be able to setup video analytics and access the Alarm.com Knowledge Base for easy answers to their questions right from the app .

According to Alarm.com, these features will be made available for the Alarm.com Mobile App sometime mid-next month (July 2019). These features are already available from the website version of Alarm.com, but you will now be able to use them on the Alarm.com Mobile App for Android and iOS devices. We are sure that many Alarm.com users will take advantage of these mobile app features. Remember that you will need an appropriate alarm monitoring plan to access Alarm.com.

Video Analytics is a useful tool that allows you to get the very most out of your Alarm.com Cameras. This feature gives you ultimate control over when your cameras will start recording and when you will receive Alarm.com notifications. You can use Video Analytics to differentiate between people, cars and animals. You can also set activity zones so that triggers only occur in very specific areas. For example, you might have an alert set to trigger when a vehicle pulls into your driveway, but not when one drives past your house. Alerts can even be triggered based on direction or duration. This can be useful if you want to know when someone comes into a room or area, but not when they are coming out. And duration rules are good if you want to know if someone is loitering outside your home, but not if they are just walking by.

The Alarm.com Knowledge Base is a great tool if you want to get fast answers regarding your Alarm.com service. This is the same resource the technicians at Alarm Grid often use to get answers for Alarm.com products and services. Now if you have a question, you can quickly and conveniently get an answer from the Knowledge Base on the Alarm.com Mobile App. Everything from using the Alarm.com service to configuring your security cameras is available from this platform.

We think these new mobile app features will be very useful for Alarm.com users. Of course, Alarm Grid monitored customers can still contact us if they have questions regarding their Alarm.com service. We offer free support for monitored customers. If you ever need to contact us, the best way to do so is to email support@alarmgrid.com. You can also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to answering any questions you might have.

Hi DIYers! If you have an Alarm.com 3G Cellular Communicator, the time to activate it is NOW. This is your very last chance. If you do not get your Alarm.com 3G Communicator activated by the end of Friday, June 28th, you will be unable to do so. The deadline to activate is almost here.

The actual cutoff date for Alarm.com 3G activations is Sunday, June 30th. However, Alarm Grid does not perform activations on the weekends. If you want to activate your Alarm.com 3G Communicator for use with Alarm Grid monitoring services, you must do so by the end of this Friday. Our team will get your communicator up and running for alarm monitoring service so that you can use Alarm.com.

By activating an Alarm.com Cellular Communicator and signing up for cellular alarm monitoring service, you can start using your system with the Alarm.com platform. Alarm.com allows you to arm and disarm your system, check current system status, control Z-Wave smart home devices, view the live feed for Alarm.com IP Cameras, and more. You can access this great service using the convenient Alarm.com Mobile App on your Android or iOS device.

An activated 3G communicator will provide consistent and reliable monitoring service until the 3G networks are shut down. AT&T is planning to shutdown their 3G network in February 2022, and Verizon is expected to shutdown their 3G CDMA network around this time as well. Remember, if you deactivate a 3G communicator after the cutoff date for any reason, you will not be able to reactivate it. Trying to reactivate a communicator is considered the same as an initial activation.

If you miss the deadline for activating an Alarm.com 3G Communicator, you will still be able to activate an LTE communicator for use with Alarm.com. Cellular service providers have stated that they plan to keep their LTE networks activated well into the very distant future. Getting an LTE communicator is the best way to provide long-term monitoring service for your panel.

At this point, a 3G communicator is only a temporary solution. Additionally, an LTE communicator will provide faster connection speeds than a 3G communicator. The difference isn't huge for monitoring itself, but LTE can make a big difference when it comes to home automation. Anyone looking to keep their system running for many years to come should make the jump to LTE as soon as possible.

If you need to activate an Alarm.com 3G Communicator, please reach out to us immediately. You may email us at support@alarmgrid.com, or call us at (888) 818-7728. Remember our office hours are 9am to 8pm EST M-F. We look forward to hearing from you.