Home Automation Controllers Posts

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Resideo and Honeywell Home have just released Firmware Version 03.592.107.0 for the PROA7 and PROA7PLUS panels. This update allows the PROTAKEOVER module to support 5800 Series life-safety sensors like the 5808W3, 5800CO, and more. In addition, it offers some other features and improvements.

There are four (4) different panels in the Resideo and Honeywell Home ProSeries lineup. The Honeywell Home PROA7, and Honeywell Home PROA7PLUS, and the Resideo PROA7C and Resideo PROA7PLUSC. The 03.592.107.0 Firmware Version applies to all of them. The differences between the Resideo versions and the Honeywell Home versions are purely cosmetic. You can find details about that in a previous post.

The biggest news in this firmware release is the addition of life-safety support when using the PROTAKEOVER module. For the Honeywell 5800 Series legacy RF sensors, the use of life-safety sensors such as the 5808W3, 5806W3, 5800CO, and others has actually been ETL tested and passed to the UL Residential Fire standard. When taking over a CO detector, be sure to check the expiration date. CO detectors are usually good anywhere from six (6) to ten (10) years. Life-safety sensors from any of the other manufacturers supported by the PROTAKEOVER, including DSC (433 MHz), Bosch (433 MHz), 2GIG (345 MHz), Qolsys, and Interlogix (319.5 MHz), can be used, but they will not meet the ETL listing requirement.

When life-safety devices are used with the PROTAKEOVER the functionality for Loop 2 becomes automatic. For sensors programmed for Fire, Loop 2 automatically becomes the Maintenance (Clean Me) input. For those programmed as Carbon Monoxide, Loop 2 automatically becomes the End-of-Life input. For this reason, if you use a 5817CB or 5817CBXT, for something such as a wired heat detector input, you MUST strap out the loop 2 input, either with a wire jumper or a resistor, depending on which 5817 you're using, and you cannot use that input for a zone on the system.

Although the addition of life-safety support for legacy RF sensors is the big news in this firmware release, it is by no means the only news. This revision adds the ability to enable or disable on-screen panic alarms. It also adds the ability to program scenes via Total Connect 2.0 that pertain to alarm panel arming and disarming events only. Even if the panel itself doesn't have a PROWIFIZW module installed (Smart Home monitoring plan is still required). Prior to this release, if you had no intention of using Z-Wave devices, but you still wanted to program your system to arm or disarm based on a schedule, you couldn't do so unless you installed a Z-Wave controller in the panel.

Below, we'll list all the added or updated features with an explanation of each:

  • Zone Response Type Enhancement: The Device Type "Other" now offers the option to enable Chime. The PROSIXC2W now supports 24-Hour panic response types including 24-hour Silent, 24-Hour Audible, 24-Hour Medical, & 24-Hour Auxiliary. All Device and Response Types are now available when enrolling wireless zones using the PROTAKEOVER module.
  • LCD Keypad (PROSIXLCDKP) Enhancement: Now, when a Duress Code is entered at the wireless LCD keypad, only the 4-digit code is required. Previously, users would have to enter the 4-digit code + OFF [1].
  • Quiet Time Feature Added: The PROWLTOUCH Keypad now participates in Quiet Time (10:00 pm - 8:00 am). This means that non-emergency Trouble conditions, and Low Battery troubles will not sound the keypad during this time, though they will display. Included in this list are Communicator Trouble, System Low Battery, RF Transmitter Low Battery, RF Jam Trouble, AC Loss, and PROWLTOUCH Supervision Trouble. Sensor Tamper, and RF Supervision will sound. At 8:00 am, if the non-emergency trouble condition still exists, it will sound. This feature is automatic. It cannot be disabled, and the times cannot currently be changed, though that may change in future revisions.
  • Additional PROWLTOUCH Enhancements: While in backlight timeout, if the keypad reconnects to WIFI for any reason, the keypad will not illuminate. Keypad supervision is now defaulted as "Disabled". If a system has PROWLTOUCH keypad supervision enabled, updating to this version will NOT disable it. The Wireless Touchscreen keypad can now only be enrolled when the main panel is not in program mode. This prevents conflicts with the PROSIXLCD which MUST be added through panel programming. An issue has been corrected where, if the keypad locked up, the battery had to be removed and re-installed in order to reset the keypad. The Indoor MotionViewer (PROINDMV) clips can now be played back on the PROWLTOUCH as well as on the main panel.
  • End-user Can Push User Codes to Z-Wave Locks From TC2: Whew, that was a mouthful! Any Total Connect 2.0 Admin user can now create a user code and send it to a Z-Wave lock via either the Mobile App, or the Website. They have the option to both Push the User to the Lock, and allow the Lock Disarm by that User to automatically Disarm the system.

  • Improved TC2 Behavior During a Z-Wave Lock Jam: Previously, when a lock jam condition was displayed, the only option available was to physically go to the lock and toggle the lock position. Total Connect 2.0 now gives you the option to attempt to Lock or Unlock through the app or website.
  • Z-Wave Lock User Code Sync Improvement: In the past, setting the panel user code to match the Yale lock user code would cause issues. This is still not recommended, but the behavior should be improved.
  • Security Scenes Available in TC2 Without PROWIFIZW: There is no longer a hardware requirement that the panel have the Z-Wave Controller installed in order to create TC2 Scenes pertaining to security panel-only scenes. Currently, the security system scheduling is only available for Partition 1, and a plan that includes automation (Smart Home) is still required.
  • Improved Skybell and TC2 Syncing: Some doorbell cameras were having issues syncing with TC2 after the previous firmware update. Those issues should be resolved.
  • Improved PROSIX RF Signal Level Indication: The system now refreshes signal level for PROSIX devices immediately upon entering walk-test mode.
  • Improved TC2 Camera List Sync: In the past, it was sometimes necessary to Sync the panel twice to get an accurate camera list. This has been improved.
  • Partition Master User Enhancements: A Partition Master User can now only see event logs for the partition(s) they are authorized for.
  • Language Corrections: Improvements in translations for both French and Spanish.
  • Cyber Security Updates: Ongoing Cyber Security maintenance, as well as other bug fixes.

This firmware update can currently only be installed via WIFI. Any account communicating via cellular only will need to be connected to a mobile hotspot or other "WIFI" option before it can be updated. The size of this update is approximately 8MB.

This is a huge update with a lot of feature additions and some user-recommended improvements. Leave a comment below and let us know what you think about the ProSeries panel and the 3.5 update. As always, we look forward to hearing from you!

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When it comes to alarm panels behaving as Z-Wave Controllers, it should be easy to determine if a device is compatible or not. However, we've found that in some cases, not all Z-Wave devices are equal. Z-Wave locks by Schlage have been known to have compatibility issues with certain panels.

Alarm Grid has often stated in our documentation that we prefer that our customers use the Yale or Kwikset Z-Wave locks. We've seen issues with Schlage locks over the years and we haven't really gotten satisfactory answers as to why. We've had customers tell us that they've worked with Schlage, and we have worked with Resideo and Honeywell Home. Sometimes they will work, but other times the customer winds up changing to a different lock manufacturer, or just not using the locks with their panel.

When you look at the most current Lyric Z-Wave Compatibility Chart, which is dated 05/19, and is an official document produced by Honeywell Home, it shows that Schlage Z-Wave locks are compatible. This information is based on engineering and quality assurance testing. But testing and daily use are two different things. Engineers can never think up every scenario to test, no matter how hard they may try. So, once a customer attempts to use the products together in their own home or business, some unforeseen factors may arise and cause issues.

We recently had a customer attempting to use a Schlage Z-Wave lock with a Lyric Security System. When the lock is paired with the panel, the batteries drain very quickly, within one to two weeks. When the lock is used as a stand-alone device, the batteries appear to have a normal life. So, we asked Resideo Technical Support for their input. They suggested that the Schlage locks not be used with the Lyric, ProSeries, or Tuxedo products at this time. There is some conflicting information, certain locks may work with the ProSeries panels while others do not, but it may be best to avoid Schlage locks with these panels for now unless you can wait to use the panel and lock together until the issues are resolved.

The Lynx Series panels appear to support the Schlage locks when the L5100-ZWAVE is employed, but certain conditions must be met. The lock and the panel must be within 12 inches of one another during the pairing process, and must remain at this distance for a full two (2) minutes before either is moved. This allows the full pairing process to be completed. Also, the handing process must be completed immediately following pairing. Resideo engineers are working with Schlage to resolve any issues with those panels that have them, and they hope to have a resolution some time soon, possibly in early 2022.

If you have any thoughts about Schlage Z-Wave locks and their use with any of the Resideo or Honeywell Home alarm systems, drop a comment in the area below and lets get a conversation started. We offer feedback directly to all our vendors on behalf of our customers. We're honored to be your voice.

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Qolsys announced several new products at ISC West in August. However, product availability, including for the IQ Panel 4, has been nil. We now have one iteration of the panel that has limited stock available. The Qolsys IQ Panel 4 with Verizon LTE and Interlogix/GE SRF support in White.

The Qolsys Roadmap for product releases got a little rocky this year. We expected the Qolsys IQ Hub in the late Spring, with the Qolsys IQ Panel 4 to be released in the late fall. That's understandable with all the things that have been going on. What with the COVID-19 Pandemic, and the recent global chip shortage, we consider ourselves fortunate to be seeing stock on existing products, let alone newly announced ones.

At this time, we have limited stock available on one specific version of the Qolsys IQ Panel 4. This is the panel with built-in WIFI, a Verizon LTE cellular communicator, and support for both PowerG and Interlogix/GE and Qolsys 319.5 MHz wireless devices with the panel in White. Eventually, there will also be another version with these exact same specifications, but with the panel in Black.

As the rollout continues, and the component availability and manufacturing bottleneck abates, we will eventually see several other variations of this panel become available. You can see a list of all of them below:

Qolsys IQ Panel 4 Variations

SKU Product Description Available Date
IQP4001 IQP4, Verizon-LTE, PowerG+319.5 MHz, White Limited Availability Now!
IQP4001BLK IQP4, Verizon-LTE, PowerG+319.5 MHz, Black Tentative 01/2022
IQP4004 IQP4, AT&T-LTE, PowerG+319.5 MHz, White Tentative 11/2021
IQP4004BLK IQP4, AT&T-LTE, PowerG+319.5 MHz, Black Tentative 01/2022
IQP4003 IQP4, Verizon-LTE, PowerG+345 MHz, White Tentative 11/2021
IQP4003BLK IQP4, Verizon-LTE, PowerG+345 MHz, Black Tentative 01/2022
IQP4006 IQP4, AT&T-LTE, PowerG+345 MHz, White Tentative 11/2021
IQP4006BLK IQP4, AT&T-LTE, PowerG+345 MHz, Black Tentative 01/2022
IQP4002 IQP4, Verizon-LTE, PowerG+433 MHz, White Tentative 11/2021
IQP4002BLK IQP4, Verizon-LTE, PowerG+433 MHz, Black Tentative 01/2022
IQP4005 IQP4, AT&T-LTE, PowerG+433 MHz, White Tentative 11/2021
IQP4005BLK IQP4, AT&T-LTE, PowerG+433 MHz, Black Tentative 01/2022

If you click on any of the links above for products that aren't yet available, they will show up as discontinued on our site. Once they become available, we will blog again, and those links will become live. This way, you can come back to this post at any time and check availability on whichever panel variation you happen to be interested in.

In addition to the options shown above, the Qolsys IQ Panel 4 currently uses the same User Interface (UI) as the Qolsys IQ Panel 2 Plus. Eventually they will offer a new look, and users will be able to choose between the new or the existing look. The panel has an 8 MP camera, which can be adjusted for tilt, increased signal range for all wireless cards that are built into the panel, more advanced speakers, three microphones, and many more hardware upgrades.

For those who may not know, Qolsys sought to make it easy to replace an existing panel that uses wireless sensors, without having to replace all of the sensors as well. So if you currently have an older Qolsys panel, or an Interlogix or GE panel, all of which used 319.5 MHz wireless sensors, then you would want to choose the corresponding Qolsys IQ Panel 4 in the color, and with the cellular communicator that best suits your needs.

Honeywell 5800 Series and 2GIG wireless both use 345 MHz wireless sensors. 2GIG has a lineup of encrypted sensors that also operate at 345 MHz, and those sensors will NOT be compatible with the Qolsys IQ Panel 4 that supports this frequency, but most other uni-directional 345 MHz wireless devices that work with either of these two product lines should also work with the Qolsys IQ Panel 4.

Older DSC panels used wireless sensors in the 433 MHz range. As you can see from the chart, there will also be a version of the IQ Panel 4 that supports these devices. DSC is also the manufacturer of PowerG wireless devices. All of the IQ Panel 4 variations will support PowerG. The idea being, once you replace the older panel, and begin to utilize the older RF sensors with the new Qolsys IQ Panel 4, if you need to replace the older devices, you can choose to replace them with the same older model sensor, or you can replace them with a PowerG version, which supports 128-bit AES encryption, and will have a range up to 4,000 feet with the IQ Panel 4. You can read all about why we love PowerG so much in this earlier post.

Qolsys released an RF Compatibility Document for firmware version 2.6.0. Both the Qolsys IQ Panel 2 Plus, and the IQ Panel 4 will use this firmware. This is the base version for the IQP4, so any devices listed on this document as compatible have been tested by Qolsys engineering and are known to work. Uni-directional devices (those that only transmit to the panel, but don't receive any information from the panel) that are not on the compatibility list may or may not work. Bi-directional devices such as the Honeywell 5800RL, 5800WAVE, or 5828 will definitely NOT work.

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The Security Industry Association (SIA) recently announced the winners of the 2021 SIA New Product Showcase Awards. We are pleased to say that the 2GIG Edge was named as an Honorable Mention in the field of Smart Home Solutions. Congratulations 2GIG and Nortek for your continued success!

Determined by a panel of experienced judges, the New Product Showcase Awards, also called the NPS Awards, have been presented since 1979. The purpose of these awards is to recognize innovative security products, services, and solutions that benefit the industry and end-users alike. This year, 35 judges determined the award winners in more than 25 product and service categories. 2GIG, along with their parent company of Nortek, was recognized as an Honorable Mention in the Smart Home Solutions Category for the new 2GIG Edge Panel.

It's no surprise that the 2GIG Edge would be recognized for its smart home capabilities. The alarm panel and smart home controller is a force to be reckoned with in terms of automation. It includes a built-in Z-Wave Plus V2 Controller, which is also known as a Z-Wave 700-Series Controller. This represents the latest and greatest Z-Wave technology, as the 700-Series Z-Wave devices can go at least ten (10) years between battery changes, and they support signal hops of up to (200) feet each for extended wireless range.

That's not to mention that all Z-Wave 700-Series devices support the powerful S2 Security Protocol for greater wireless protection. 2GIG has even released a 700-Series Z-Wave Smart Thermostat, the 2GIG STZ-1, that pairs perfectly with the 2GIG Edge Alarm System. To learn more about 700-Series Z-Wave in general, please check out this blog we put out on the subject when the technology was still brand-new. The blog was written before we fully understood the protocol, but it should still do a pretty decent job of explaining it if you are totally unfamiliar with the subject.

As you may know by now, the 2GIG Edge also connects with the Alarm.com platform when the system is monitored. This platform makes it possible to control connected smart devices remotely from anywhere in the world. Any smart device paired with a monitored 2GIG Edge Security System will appear on the Alarm.com platform for remote access. You can then use the Alarm.com Mobile App on your phone to control the connected devices. You can also create powerful Alarm.com Smart Scenes and automations to have the connected devices respond automatically to predetermined system events and/or operate on a set schedule. This is great for saving money on energy bills, while also making your life much more convenient. Alarm.com even allows for geo-fencing through their Geo-Services technology so that smart devices activate once you are within a predetermined radius of your home.

Alarm Grid offers congratulations to 2GIG and Nortek for the continued success of the 2GIG Edge. This system is truly exceeding expectations, and it is one that we think can be a staple in the security and automation industry for many years to come. If you have any thoughts on the 2GIG Edge, please leave them in a comment down below. We would love to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more news and updates coming soon!

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Welcome to a special Tuesday edition of an Alarm Grid Video Recap! We normally do these on Mondays, but we pushed this one back a day due to the time-sensitive nature of yesterday's post. Make sure to go and check that one out if you use the Nest Thermostat integration for Alarm.com.

As for today's video recap, it's mostly just business as usual. We have three (3) new videos today, all of which feature the 2GIG Edge. This innovative and feature-rich security system has certainly kept us busy and given us a lot to explore and share with you. We have even received some comments from users on YouTube asking us to cover specific 2GIG Edge features and functions. If you have anything that you would like to see from Alarm Grid, then make sure to leave a comment on this post down below. There's a great chance that you will see it in a future Alarm Grid video!

We know that you're on the EDGE of your seat waiting to see these new 2GIG EDGE videos, so let's get started! Here are the latest tutorial videos from Alarm Grid:

2GIG Edge: Clearing a Tamper Error

I show you how to clear a tamper error trouble condition from the 2GIG Edge. A tamper error occurs when the panel's internal tamper switch is not held down probably. This is usually the result of the panel being opened. When the issue occurs, a trouble notification will appear as a yellow circle with number inside it. Also, the panel will begin emitting a soft beeping sound. Once you properly close the panel so that the tamper switch is pressed down, the trouble notification will go away, and the beeping will cease.


2GIG Edge: Adding a Z Wave Device

I show you how to pair a Z-Wave device with a 2GIG Edge. Inside every 2GIG Edge is a Z-Wave Plus V2 700-Series Controller. This allows users to enroll a wide selection of Z-Wave peripherals, such as smart lights, door locks, programmable thermostats, and more. Z-Wave devices can be controlled locally at the panel, plus remotely from Alarm.com if the system is monitored with a plan that includes automation services. You can also create customized Alarm.com Smart Scenes to have your Z-Wave activate automatically.


2GIG Edge: Removing a Z Wave Device

I show you how to clear a device from the Z-Wave network using the 2GIG Edge. When you remove, or clear, a Z-Wave device, you are wiping out all its Z-Wave network data. This will allow the device to pair with a new Z-wave controller or hub. A user will typically remove a Z-Wave device if they no longer intend on using it. However, a user should also perform the clearing process before attempting to pair a device. This will ensure that no residual Z-Wave network data remains lingering inside the device.

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Qolsys has released information regarding an issue affecting IQ Panel 2 Firmware Version 2.5.4 and Firmware Version 2.5.5. The issue affects the Z-Wave Home Automation functionality for IQ2 Systems on those firmware versions. The issue can be fixed by upgrading the system to 2.6.0.

According to Qolsys TSB# 210511, which can be viewed here, Z-Wave devices paired with an IQ Panel 2 or IQ Panel 2 Plus System on Firmware Version 2.5.4 or Firmware Version 2.5.5 may occasionally buffer and repeatedly send the same command to the device every thirty (30) minutes. Although it's possible that any Z-Wave device could demonstrate this behavior, Qolsys says that it is most likely to affect the GoControl GD00Z-8-GC Z-Wave Plus Garage Door Opener.

Fortunately, Qolsys also adds that the issue can be easily corrected by upgrading to Firmware Version 2.6.0. If you haven't already, make sure to upgrade to Firmware Version 2.6.0 so that all of your programmed Z-Wave devices work as intended. More information on IQ Panel 2 Firmware Version 2.6.0, including what comes with the update and how to perform the update, can be found in this helpful blog post.

Alarm Grid will provide a future update if we learn anything more from Qolsys. But for now, it can be assumed that upgrading to Firmware Version 2.6.0 will resolve the issue. Remember to stay tuned to the Alarm Grid Blog for more updates coming soon!

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You may recall that we made a post about a month ago discussing "issues" that have been affecting the IQ Panel 2 Plus and its ability to be used as a secondary Z-Wave controller. We have a rather extreme follow up today, as Qolsys has revealed that the system never supported the feature!


When we released the initial post on the subject, we were not aware of the true" extent" of the issue. We certainly didn't expect to find out that Qolsys never even made it possible for the feature to work. We won't dive super deep into the subject here, as there really isn't much to say, The raw truth is that you cannot use the IQ2 as a secondary Z-Wave controller.

It is possible to add a secondary Z-Wave controller to the IQ Panel 2 and have the IQ2 operate as the primary controller. But you can never make the IQ Panel 2 System a secondary Z-Wave controller. We apologize for any inconvenience or confusion that this may have caused. For a more in-depth look at the subject, we strongly recommend reading this comprehensive FAQ that explains the inability of the IQ2 to be used as a secondary controller in much greater detail.

Now, maybe you have explored the Qolsys IQ Panel 2 Advanced Z-Wave Settings Menus in glorious detail, just like we have. If you have, then you will know that secondary controller options do exist within the IQ2 menus. Based on that alone, you would think that there must be a way to get this type of setup to work, right? That's the problem. The menu options might be there, plain as day. But trust us, if you try to make the IQ2 a secondary Z-Wave controller, then it will not work,

What we need to do now is focus on the implications that arise from the system's inability to be used as a secondary controller. As a result of the IQ Panel 2 being unable to operate as a secondary Z-Wave controller, the system loses out on potential compatibility with a wide selection of automation hubs. This includes compatibility with Samsung SmartThings, Vera Smart Controllers, Nexia Smart Home Automation Systems, and much more. Seriously, while the IQ2 once had excellent prospects of pairing nicely with almost any centralized Z-Wave hub, those prospects are all but gone.

Fortunately, there are other alarm systems that do not share this same limitation of the Qolsys IQ Panel 2 and IQ Panel 2 Plus. Most notably, we will recommend the Honeywell Lyric Controller. The Lyric has proven on repeated occasions to "play nicely" as a secondary controller. One example can be seen in this FAQ, which explains the benefits of making the Lyric a secondary Z-Wave controller, while also helping users get started. If you are thinking about purchasing a new Honeywell Lyric Alarm System for its excellent versatility in smart home automation, then you may also want to check out this buying guide. Although that particular buying guide was written for the Lyric during a holiday buying season a couple of years prior, it is still relevant in helping new Lyric System users explore their options for getting the most out of the system.

If you have any questions about the Honeywell Lyric or any other popular alarm control panel, or if you want to learn more about our monitoring services, send an email to support@alarmgrid.com. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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If you are a Honeywell VISTA System user, then you have likely heard about the Honeywell Home Tuxedo Keypad. The Tuxedo serves as a touchscreen keypad controller, and also as a Z-Wave Plus hub. But one limitation for the unit is that it cannot be configured as a secondary Z-Wave controller.


Setting up a hub as a secondary Z-Wave controller involves pairing it with a separate Z-Wave hub, which will serve as the primary. When you do this, all Z-Wave devices paired with the primary controller will be automatically pushed over to the secondary, as long as they are compatible. These devices will also remain on the primary controller, meaning that you can operate them from both hubs.

If you decide to use this type of setup, it is advised that you clear all Z-Wave devices enrolled with the secondary controller, and instead enroll them with the primary controller beforehand. Then perform the process of setting up the secondary controller to the primary. This will ensure that all of the Z-Wave devices you want to use are available on both controllers.

Remember, Z-Wave devices paired with the secondary controller will not be pushed over to the primary. When you get a new Z-Wave device, you must enroll it at the primary Z-Wave controller, not the secondary. In most cases, Honeywell Z-Wave Hubs are used as secondary controllers, and Z-Wave devices paired directly with the primary controller are then shared with the Honeywell Z-Wave Controller. One of the most common primary Z-Wave hubs to use for this type of setup is Samsung SmartThings. Other popular third party Z-Wave hubs should work just as well.

Being able to set up a Z-Wave hub as a secondary controller, is technically one of the more advanced Z-Wave functions that you would ever try to perform on a smart home automation network. But while it is quite advanced, it is also very standard. It is somewhat unusual to encounter a Z-Wave automation controller with no primary and secondary configuration options. But that's exactly the case with the Honeywell Home Tuxedo. You can't set it as a secondary Z-Wave controller, which is a big letdown for anyone who wants to use the device in conjunction with a different Z-Wave hub, such as Samsung SmartThings.

According to Resideo, the ability to set the Tuxedo as a secondary Z-Wave controller will come from a future firmware update. At this time, we do not have any estimate for when such a firmware update would be made available. If you want to learn more about firmware updates for a Tuxedo Keypad, please refer to this FAQ.

However, we can speculate that once the feature is available, you will be able to configure Tuxedo primary/secondary options by starting from the main keypad screen, and choosing the Devices option, followed by the Z-Wave Setup button at the bottom of the screen, and then selecting More in the lower-right corner. If you do that now, you will notice that the "Learn Mode" option currently does not exist.


Remember to stay tuned to our blog for future updates on the Honeywell Home Tuxedo. We will be sure to let you know about any new features made available for the keypad. If you have any questions about the Tuxedo or Z-Wave home automation, please feel free to email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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Alarm Grid has learned that Qolsys has uncovered some issues with their current Z-Wave firmware (6.81.03) for the IQ Panel 2 and IQ Panel 2 Plus. They are currently working on a new patch tag update to replace 6.81.03. However, the new update patch has not yet been made available.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

Qolsys released Z-Wave Firmware Update 6.81.03 to provide the IQ Panel 2 with the Smart Start feature and to upgrade the system's Z-Wave security protocol to S2. Alarm Grid previously covered the 6.81.03 Z-Wave Firmware Version in this prior blog post. Our post specifically focused on the Smart Start feature, but it did provide information on the required Z-Wave firmware version.

Unfortunately, there have been compatibility issues between Z-Wave Firmware 6.81.03 and various Z-Wave devices. The only device that we know for sure has experienced issues with the system is the August Smart Lock Pro. But it is certainly possible that other Z-Wave devices may be affected. We have also confirmed that the August Smart Lock Pro will work fine on IQ2 Systems that have not yet had the 6.81.03 Patch applied.

With the issue in mind, we recommend NOT upgrading to Z-Wave Firmware Version 6.81.03. In fact, Qolsys has removed the 6.81.03 Patch Tag from their servers, making it virtually impossible to apply this update. But if you were planning to apply the update using a different method, such as an SD card, please do not proceed with that action. Just hang tight on the current Z-Wave firmware until the new patch is available.

We also understand that many people have already applied the 6.81.03 Patch. We are disappointed to say that there is no way to "roll-back" or "downgrade" the Z-Wave Firmware to an older version. We apologize for any inconvenience that this may cause. But it is our understanding that most Z-Wave devices should not experience any problems on 6.81.03. If your Z-Wave network is still working as normal, then you should have nothing to worry about.

Alarm Grid does not currently have an ETA on when the new Z-Wave patch tag will be made available. However, we expect that it will be fairly soon. Qolsys is usually very quick and diligent about rolling these things out, and we're sure it is a top priority for the. We will post an update blog after the update has been made available. We then recommend upgrading your system's Z-Wave firmware to the new version as soon as you can.

If you have any questions about the Qolsys IQ Panel 2 or its Z-Wave firmware versions, you can reach us for support@alarmgrid.com. That email is also great if you are interested in starting new monitoring service. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

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One feature on the Qolsys IQ Panel 2 Plus that we have never discussed before is the Smart Start feature. This feature is used for conveniently enrolling compatible smart home automation devices by scanning a QR code. It is a nice alternative to the traditional inclusion process.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

The Smart Start feature was quietly included back in Qolsys IQ Panel 2 System Firmware Version 2.4.0. As it is a relatively minor feature, it was largely overlooked, and we never covered it in great detail. If your Qolsys IQ Panel 2 Plus had System Firmware Version 2.4.0 or higher installed when it was brand-new, then it already has the Smart Start feature. If the system was running a lower firmware version when brand-new, then you need to upgrade the Z-Wave firmware for the system to unlock the feature. Upgrading the system firmware will not automatically update the Z-Wave firmware and provide access to the Smart Start feature. We wrote a comprehensive FAQ on upgrading the Z-Wave firmware on a Qolsys IQ Panel 2 Plus, which you can view here.

The required Z-Wave firmware version for using the Smart Start feature on the Qolsys IQ Panel 2 is Z-Wave Firmware Version 6.81.03. In addition to providing access to the Smart Start feature, upgrading to this Z-Wave firmware version will also upgrade the Z-Wave security protocol for the system to S2. This protocol is more advanced and offers better security than the Z-Wave security protocol previously used with the system. You won't notice any real changes with the S2 protocol, but it is still a nice addition.

UPDATE: Qolsys has identified issues affecting IQ Panel 2 Z-Wave Firmware Version 6.81.03. They are currently working on a new Z-Wave firmware version to fix these issues. But as of July 2020, the new Z-Wave firmware version is not yet available.

Before we continue any further, we do want to stress that updating the Z-Wave firmware for an IQ Panel 2 System is completely, 100%, optional. This isn't nearly as important as updating the system firmware to the latest version. We mention this fact because updating the system's Z-Wave firmware often requires clearing all of the Z-Wave devices from the network and then re-adding them once the update is complete. This can be extremely inconvenient if you have a large Z-Wave network. And since all you're really doing here is gaining access to the Smart Start feature and making a slight improvement to the security for your automation network, we totally understand if you just decide to skip this process. Also note that you can attempt the updating process without clearing your Z-Wave network first. It's just that this may result in errors that can only be solved by ultimately clearing the network and then re-adding the devices. You should only clear the network and re-add the devices if devices that were working fine previously are later giving you issues after the update.

Note: We have noticed issues when using the August Smart Lock Pro with a Qolsys IQ Panel 2 System running a Z-Wave Firmware Version of 6.81.03. If you intend on using the August Smart Lock Pro with a Qolsys IQ Panel 2, then do NOT upgrade the panel Z-Wave firmware! This is expected to be fixed in a future Z-Wave firmware release.

If we haven't scared you away yet, let's take a look at the feature! Once your IQ Panel 2 is running a high enough Z-Wave firmware version, you will find the SMART START icon within the Z-Wave Devices Menu of Installer Programming. This menu is accessed by clicking the small grey bar at the top of the main screen and choosing Settings > Advanced Settings > enter Installer Code (default 1111) > Installation > Devices > Z-Wave Devices > SMART START.

Choosing SMART START will cause the panel to pull up the front camera for the IQ Panel 2. There will be a red square inside which you will position the QR code for the device. The QR code can be found either on the device itself or on its packaging. Simply position the QR code inside the red box, and the system will begin scanning.

Once the scan is successful, powering up the Z-Wave device will complete the setup process automatically. And just like that, you have saved yourself the trouble of performing the traditional exclusion/inclusion process for adding a new Z-Wave device. Petty cool!

At this time, the list of devices that can be added in this way is still very small. Here is the current list of devices that we know work with the feature:

For even more information regarding the Qolsys IQ Panel 2 Plus Smart Start feature, we strongly recommend checking out this comprehensive FAQ we wrote on the feature. It will tell you pretty much everything you would want to know about using Smart Start on the IQ Panel 2.

If you have any additional questions about the Smart Start feature or the Qolsys IQ Panel 2 Plus, including the system's Z-Wave firmware version, please email us at support@alarmgrid.com. This email is also great if you want to contact us about starting monitoring service. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!

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