We have learned that a new firmware update for the 2GIG GC2e is now available. Firmware Update 1.23 brings support for the 2GIG IMAGE3 Image Sensor (transceiver module required), the ability to program 6-digit codes, and enhancements for the 2GIG TS1 Keypad (transceiver module required).
It is important to note that although the 2GIG GC2e is updated in the same manner as its predecessor, the 2GIG Go!Control GC2, it has its own set of firmware updates. This new update, Firmware Update 1.23, is only available for the newer 2GIG GC2e System. You will not be able to apply this update to an original 2GIG GC2. Of course, you can always upgrade to the newer GC2e if you really want the update!
As far as new functionality is concerned, Firmware Update 1.23 has a few things to offer. The biggest addition is the new ability to use the 2GIG IMAGE3 Image Sensor (ADC-IS-300-LP) with the 2GIG GC2e System. Traditionally, this image sensor was only compatible with the 2GIG GC3 and 2GIG GC3e. But now you can use it with the GC2e as well. Another big aspect of Firmware Update 1.23 is that it includes various enhancements and upgrades for the 2GIG TS1 Touchscreen Keypad when used with the 2GIG GC2e System.
It is important to note that the TS1 Keypad, as well as any image sensor used with the 2GIG GC2e, will require that the panel has a 2GIG XCVR2-345 Transceiver Module installed. This add-on allows the 2GIG GC2e to support the 2-way communication needed to interface with the TS1 Keypad and image sensor units. However, adding a 2GIG XCVR2-345 Transceiver Module to a 2GIG GC2e will remove the panel's ability to interface with 2GIG eSeries Encrypted Sensors. Instead, only non-encrypted 345 MHz sensors, such as 1-way Honeywell 5800 Series Sensors and 2GIG 345 MHz Sensors, will be supported.
According to 2GIG, an update patch for the 2GIG XCVR2-345 will soon be made available to allow the GC2e System to simultaneously support encrypted 2GIG eSeries Sensors, as well as compatible 2-way devices like image sensors and the TS1 Keypad. At the time of this writing, the update patch is not yet available. However, we will provide an update once more information is made available.
Other than that, any new additions from 2GIG GC2e Firmware Update 1.23 are relatively minor. The only other new function is the ability to program 6-digit user codes for the panel and compatible Z-Wave door locks. And like most firmware updates, GC2e Version 1.23 will provide general stability fixes and improvements in performance. Therefore, we recommend that all 2GIG GC2e owners download the update at their earliest convenience.
The easiest way to receive Firmware Update 1.23 is to have it pushed down to the panel from Alarm.com. You can contact your monitoring provider to receive the update. If you are monitored by Alarm Grid, you can email us at email@example.com to request the update. You should have your GC2e System powered on an connected with the Alarm.com servers. Since the GC2e does not support IP connectivity and can only connect with Alarm.com across cellular, a small fee will be required to push the update from ADC. This charge will be applied to your next monitoring bill.
Of course, you can also provide the update locally using the 2GIG UPCBL2 Firmware Updater Cable or the 2GIG UPDV Easy Updater Tool. If you are monitored by us and have questions about updating your monitored GC2e locally, or if you have questions about the update in general, please contact us at the same email, firstname.lastname@example.org. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!