Qolsys IQ Panel 2 Plus Verizon LTE, Honeywell/2GIG Compatible Posts

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Qolsys IQ Panel 2 and IQ Panel 2 Plus users will be pleased to learn that a new firmware update is available! Qolsys IQ Panel 2 Firmware Version 2.6.1 can be downloaded via patch tag right now. Alarm Grid recommends that IQ2 and IQ2+ users download the update at their earliest convenience.

Important Note: For those looking for the 2.6.1 Firmware File needed to update the panel using an SD Card, we will make that file available as soon as possible. Qolsys has not yet posted it. However, when the SD Card method is used, the panel will still need a WIFI connection, and active monitoring in order to be sure the panel updates properly. For this reason, unmonitored systems should not attempt this update method unless the user is absolutely sure the "Firmware2" update is not needed on the system. For those who need the "Firmware2" update, it is recommended that the Patchtag method of updating discussed below be used.

Before we get into how to download Firmware Version 2.6.1, we would like to discuss what the new update includes. This isn't a particularly loaded update, but it still includes some new features, plus some important fixes and general system improvements. For those reasons, updating at your earliest convenience is advised.

There is a new Sensor Group for motion sensors, that being Sensor Group (45) - Away/Stay Instant Non-Follower. This is just like Sensor Group (15) - Stay Instant, except that the new Sensor Group (45) will still have the system go into alarm if the sensor is faulted while the system is armed away or armed stay, even if an Entry/Exit Zone is faulted first. With the old Sensor Group (15), the system will not go into alarm if the sensor is faulted after (following) an Entry/Exit Zone. In other words, if you fault a sensor with Sensor Group (45) while the system is in its Entry Delay countdown, an alarm will occur, but if you do the same with Sensor Group (15) when the system is in its Entry Delay countdown, no alarm occurs.

For SD Card upgrades, there will be an auto-push of the "Firmware2" Patch from Alarm.com, assuming that the patch hasn't already been applied. This patch prevents certain IQ2 Panels from automatically rebooting at times. You can see more information about the Firmware2 fix from this prior blog post. The only other new feature release from the 2.6.1 release is that the IQ2 is now compliant with BS-8243 Standards in the United Kingdom.

All other changes for the IQ2 in 2.6.1 are general system improvements. As listed below:

  • Fixed an issue regarding SRF Sensors, outlined in TSB 210705. This issue prevented legacy SRF sensors from communicating with the IQ2 properly following an AC power loss condition. More information on the issue can be found here.
  • Stability improvements to dual-path communication with Alarm.com.
  • Improved push notification of message center messages while on Photo Frame screensaver.
  • Improved boot-up after performing a software update.
  • Improved doorbell camera streaming and push alerts when the panel is in the lock screen.
  • Alarm.com backend now shows username when arming/disarming from PowerG Keypads.
  • Corrected issue with an improvement from 2.6.0 so that silent and audible panics triggered from the panel are able to properly report as different CID codes to the central station.
  • Corrected issue from 2.6.0 involving daily & weekly communication tests with central station.

With that out of the way, let's explain how to apply the update! Like all of the other recent updates, users on Firmware Version 2.5.0 or 2.5.1 will need to stage upgrade to 2.5.3 first before upgrading to 2.6.1. But if you are on 2.5.3 or higher or on less than 2.5.0, then you can go right to 2.6.1. And as always, your system must be on at least 2.0.1 for any firmware update to be applied.

To get started applying the update, make sure your IQ2 or IQ2+ is plugged in and that its battery is charged. Your system must be connected to WIFI and actively monitored so that Alarm.com can determine if the Firmware2 update is required, and then send it to the panel via WIFI if it is. Begin from the main screen of the system. Press the small grey bar at the top. Pick Settings > Advanced Settings > enter the Installer Code if prompted (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.6.1 (must be entered exactly as shown) > OK > Upgrade Using Network. The update should then go through. Once it begins, do not touch the panel screen.

Remember, it will usually take about five (5) minutes for the update to be completed. You can then check the Software Version in the About Menu under the Software tab. This is good for confirming that the 2.6.1 Firmware Update went through as intended.


Please leave a comment down below with your thoughts on Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.6.1. Don't hesitate to let us know about your experience with the panel or the firmware update. We want to hear your honest opinion and assist with any issues. Like always, stay tuned to the Alarm Grid Blog for more news and updates coming soon!

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Being in the alarm industry, we get to test out some of the newest security systems first-hand. Today, we will briefly discuss three juggernauts in the DIY security realm - the 2GIG Edge, the Qolsys IQ Panel 2 Plus, and the Honeywell Home PROA7PLUS, and explain why they can all succeed.





Whenever you have multiple companies all putting their best offerings forward to compete in the same field, there is usually the expectation that there will be at least one winner, but also at least one loser. However, in this playing field of three wireless alarm panels, it really appears as though each company has put its best offering forward and presented something distinctly unique that can stand out and succeed in this competitive industry. Simply put, all three of these systems are winners. It was rough getting here at times. There were some mistakes and growing pains along the way. Some were really bad. We can definitely say that it took some perseverance, but we reached a point where our three most prominent security system manufacturers - 2GIG, Qolsys, and Honeywell Home - have all hit their strides. It really is a fantastic sight to behold.

Today, we're not doing an in-depth compare and contrast of these three great systems, nor are we going to provide a definitive "ranking" of these systems. Maybe that can happen another time. What we are going to give you today is just a look at one (1) feature or capability for each system that is not possible for the other two. That is a major reason why we believe all three of these systems will thrive - they each offer something that you aren't going to find or be able to achieve with their biggest competitors. In other words, each system we're discussing today has an important competitive advantage that should keep it relevant for quite some time. Also, note that we're focusing on the positive aspects today. This isn't a wish list, and we're also not going to pick apart these systems to point out any minor flaws or shortcomings. This is just a chance for us to talk about something we like about each system and why we think it's a benefit. Anyway, let's get started. Here is why the 2GIG Edge, the Qolsys IQ Panel 2 Plus, and the Honeywell Home PROA7PLUS can all win.


2GIG Edge - Facial Recognition Arming/Disarming


Our impression of the 2GIG Edge is that Nortek really wanted to bring the alarm industry to the future. The system is loaded with advanced features and functions that certainly work to turn heads and bring the wow factor. None of those features more so than the panel's facial recognition arming and disarming capability. Sure, the IQ Panel 2 Plus also has its own facial recognition capabilities, but their system just generates an email from Alarm.com letting you know that the panel didn't recognize the face the last time someone disarmed. Only with the 2GIG Edge can you have the front panel camera scan your face and automatically arm or disarm the system, all without needing to enter a code. Facial recognition arming comes in handy if the Quick Arm feature (Q113) is disabled in order to provide arming/disarming logs. By default, this feature is enabled, which means that the system can be armed simply by pressing the Arm Stay or Arm Away button. This is convenient, but in some circumstances, such as for a business, you may want to know which user is arming and disarming your system, as well as when the system is being armed and disarmed.

The facial recognition feature of the 2GIG Edge differs from the Qolsys IQ Panel 2 Plus in another way. With the Qolsys panel, all of the heavy lifting is done by Alarm.com. The facial profile and recognition processing all occur on the Alarm.com servers. With the 2GIG Edge, the user's facial profile is stored locally on the panel, and facial recognition processing also takes place locally. This means your facial biometric information stays safe within your own network and is never sent out into the cloud. If you're concerned about keeping your facial biometric information private, then this is very important!

On top of that, the feature works shockingly well and consistently when set up properly, and unless you have an identical twin or a doppelganger hanging around, it's not a security risk in any way. This is the kind of feature that you brag about to your friends, as it's actually cool. Plus, once you get used to it and learn how to position your face just right, the feature is super convenient as well. Being able to arm or disarm your system while your hands are full is something you will absolutely appreciate at some point or another. Manufacturers are always looking for ways to futurize their alarm systems. Well, the 2GIg Edge has done exactly that with its facial recognition feature. We recommend checking our prior blog post dedicated to 2GIG Edge Facial Recognition to learn more.


Qolsys IQ Panel 2 Plus - PowerG Sensor Range


As the Qolsys IQ Panel 2 Plus is the oldest security system on this list, features that were once exclusive and unique have since been replicated by their competition. That being said, one area where the IQ2+ still reigns supreme is in the wireless range of its PowerG Sensors. With a range of approximately 2,000 feet when used with the IQ2+, you just can't go wrong. Sure, that listed range is assuming a best-case scenario in an open-air environment, with no large metal objects or other obstacles around to cause interference. Still, it blows the other manufacturers out of the water. While we haven't done any of our own testing (that may be a fun experiment for a future blog), the reports we hear from customers seem to indicate that PowerG Sensors on the IQ2+ do indeed offer a noticeably longer transmitting range than what can be achieved with the other panels on this list. We have heard multiple stories of users who have managed to get PowerG Sensors to work in areas such as warehouses and storage facilities where wireless sensors were thought to be completely unviable. If that wasn't enough, there is also the DSC PG9920 PowerG Repeater, which boosts the theoretical maximum wireless range to a distance of up to 4,000 feet!

While all of this doesn't really matter much for most users, as most users don't really need a sensor to work from 2,000+ feet away, the users who do benefit from the extended wireless range find it to be a complete game-changer. Just imagine, an installation that was once only possible with a super complex hardwired polling loop panel can now be achieved wirelessly with the IQ Panel 2 Plus! Not to mention that the PowerG Sensors offer some of the very best protection we have seen, with 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) Technology. We're a bit surprised other manufacturers haven't followed suit and offered something comparable to PowerG. It's not to say that their alternative sensor offerings (e.g. Resideo PROSIX and SiX Series Sensors, 2GIG eSeries Sensors) aren't good devices in their own right, but the DSC PowerG Sensors are still at the top of the food chain... at least for now. As a result, there are still occasional installations where our only option is to recommend the IQ Panel 2 Plus with PowerG Sensors. It's totally cool though, as the IQ2+ remains a great panel that is loaded with tremendous features.


Honeywell Home PROA7PLUS - IP-Only Monitoring Option


We have an honorable mention with the PROA7PLUS. Namely, it's the only one of these three systems with replaceable components, meaning that you won't need to replace the entire panel if something like its WIFI & Z-Wave card or its added cellular communicator becomes damaged. While replaceable components are nice to have, they don't necessarily sell panels like the ability to monitor across internet protocol (IP) only. Although we love getting customers on our Gold Plan, and we can talk about the benefits of cellular monitoring until we're blue in the face, the fact remains that there are some customers who just want reliable monitoring service at a low price. We see it all the time - a customer just wants no-frills monitoring service to get a homeowner's insurance discount and to provide a basic layer of protection over their household. To them, the extra cost associated with cellular or dual-path monitoring isn't worth the benefit of their system staying monitored during internet outages. All we can do is try to give these customers what they want - an alarm panel that will allow them to keep their monitoring costs down. That is what they get with the PROA7PLUS, as it is the only one of these three systems that supports IP-only monitoring.

Technically, it's not the doing of the panel that makes IP-only monitoring possible, but rather it's the monitoring platform. The other panels on this list connect with Alarm.com, which mandates that cellular connectivity is set up on all their accounts. The PROA7PLUS on the other hand doesn't use Alarm.com, but rather it uses AlarmNet and Total Connect 2.0. For the most part, Alarm.com and Total Connect 2.0 are relatively equal, but in a rare area of difference, TC2 allows for IP-only service, while ADC requires a cellular connection. The result is that when a customer comes to us wanting low-cost monitoring, after we explain the benefits of cellular, and they still want IP-only anyway, we go ahead with recommending the PROA7PLUS. That's not a bad thing either, as the system is super sleek, and it offers an incredible mix of great features and reliable performance. Though when it comes to the area where the PROA7PLUS stands out the most, it's the system's ability to be set up for IP-only alarm monitoring service. Unless Alarm.com drops its cellular requirement, or 2GIG and/or Qolsys team-up with another monitoring platform, Resideo and the PROA7PLUS will continue to dominate this market segment. There will always be people wanting monitoring service at the lowest possible price, even if it means giving up cellular connectivity. Luckily for those frugal folks, they have an excellent panel that gives them that option in the PROA7PLUS. That alone gives the PROA7PLUS plenty of opportunity to succeed. Also, just to be clear, a user can always add a cellular communicator to a PROA7PLUS and upgrade to cellular monitoring later on. We have many customers who want to start out on a low-cost plan and then upgrade to a more expensive plan later. That's perfectly understandable, and the PROA7PLUS makes that option possible.


What Do You Think?


We mean it when we say that the Edge, IQ Panel 2 Plus, and PROA7PLUS are all fantastic alarm panels. We might do a ranking someday, but to us, they are all winners. The choice really comes down to your unique needs. If the convenience of arming or disarming using your face is most important, go with the Edge. If you need the extended wireless range of PowerG, go with the IQ Panel 2 Plus. If you want low-cost IP-only monitoring, go with the PROA7PLUS. Each panel has its own advantage. There are also many other talking points that we simply don't have time to get to today. However, you can start your own discussion in the comments below! We would love to hear your thoughts, opinions, viewpoints, and personal experiences. If you have used or tested out any of these panels, then we would love to know about it. Also, our comments section is a great place to ask questions. Maybe we have something that we didn't cover that you would like to learn more about? Our team of experts are happy to help you. Leave a comment below, and we will be sure to reply. Plus, don't forget to stay tuned to our blog for more security news and discussions coming soon!

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Qolsys has released information regarding an issue affecting IQ Panel 2 Firmware Version 2.5.4 and Firmware Version 2.5.5. The issue affects the Z-Wave Home Automation functionality for IQ2 Systems on those firmware versions. The issue can be fixed by upgrading the system to 2.6.0.

According to Qolsys TSB# 210511, which can be viewed here, Z-Wave devices paired with an IQ Panel 2 or IQ Panel 2 Plus System on Firmware Version 2.5.4 or Firmware Version 2.5.5 may occasionally buffer and repeatedly send the same command to the device every thirty (30) minutes. Although it's possible that any Z-Wave device could demonstrate this behavior, Qolsys says that it is most likely to affect the GoControl GD00Z-8-GC Z-Wave Plus Garage Door Opener.

Fortunately, Qolsys also adds that the issue can be easily corrected by upgrading to Firmware Version 2.6.0. If you haven't already, make sure to upgrade to Firmware Version 2.6.0 so that all of your programmed Z-Wave devices work as intended. More information on IQ Panel 2 Firmware Version 2.6.0, including what comes with the update and how to perform the update, can be found in this helpful blog post.

Alarm Grid will provide a future update if we learn anything more from Qolsys. But for now, it can be assumed that upgrading to Firmware Version 2.6.0 will resolve the issue. Remember to stay tuned to the Alarm Grid Blog for more updates coming soon!

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Qolsys has released the long-awaited Firmware Version 2.6.0. This will be the base version for the Qolsys IQ Hub and will allow users to configure the new IQ WIFI Mesh Router from the touchscreen of the IQ Panel 2. These are only a couple of the new features. This is truly an exciting update!

We've been talking about the Qolsys IQ Hub, well, forever, it seems. But honestly, it's been "coming soon" for over a year now. We are so glad that the wait is almost over. The Qolsys IQ Hub will truly be a DIY dream. Qolsys has taken a "see no green" approach to this panel, meaning there is no reason to open the panel fully, so you should never see the green printed circuit board (PCB). It won't even have screw terminals! The battery will be easily end-user replaceable with a minimum of "deconstruction" to the alarm panel itself. Some of the best features of the IQ Panel 2/2+ will be available in this new panel, such as Bluetooth disarming, and Alarm.com Camera Streaming at the panel.

A couple of things have been removed though. It will not have a built-in camera, nor will it offer 2-way voice capability. The IQ Hub is meant to be a slightly less expensive alternative to the IQ Panel 2 or 2 Plus, and to the Qolsys IQ Panel 4 that we should be seeing later this year. Initially, the IQ Hub will support PowerG Wireless Sensors, but later, there will be 319.5 MHz, 345 MHz, and 433 MHz options available. Each IQ Hub is intended to support only one (1) RF frequency.

You might be saying, "I thought this was a blog about Firmware Version 2.6.0?" Well, it is. But the fact that we have Firmware Version 2.6.0 available now means that the full release of the Qolsys IQ Hub won't be far behind. The Qolsys IQ Hub is scheduled for a Q2 2021 release. Aside from all the new features and improvements for the IQ Panel 2 Plus itself, another exciting capability that is added in this firmware release is the ability to control and configure the new Qolsys IQ Router through the IQ Panel 2 or 2 Plus Touchscreen.

The Qolsys IQ Router is also slated for release in Q2 of 2021. This is a mesh router system that will support up to eight (8) nodes, and both 2.4 GHz and 5 GHz networks. What's great about this product is that it allows a user to create a WIFI subnet inside their regular network. Any devices that use WIFI can be attached to the network, not just security devices, and multiple nodes (up to 8) can be added to strengthen the mesh network. If you change internet providers or even just internet equipment, you simply unplug the IQ Router from the existing router, plug it into the new router, and all of the WIFI devices will remain connected to the WIFI sub-network without having to reconfigure any of them. These are two upcoming products associated with the release of Firmware Version 2.6.0 that we're really looking forward to.

Below you'll find some of the additional new features supported on Firmware Version 2.6.0:

New Features:

  • Support for DSC hardwire keypads (HS2LCD, HS2ICN) via the CORBUS on the PowerG Hardwire to Wireless Translator (PG9WLSHW8) with Firmware V 1.1. Also added new PGM system triggers for Police, Fire, Aux & CO emergency.
  • Support for DSC NEO Wire-Free Keypads HS2LCDWFx, HS2LCDWFxENG.
  • Support for new V4 PowerG Daughter Card.
  • Panel now supports remote Z-Wave Smart Start integration from Alarm.com.
  • This update includes the critical firmware2 fix that resolves an issue where certain panels would automatically reboot with previous firmware applied.

Fixes & Improvements

  • Added a setting to allow the panel to send 1 or 10 images taken by PowerG Image Sensor Cameras (PG9934P, PG9944, NEXT CAM, PG2, NEXT CAM K9-85 PG2, BW-IRC, BW-IPC, TOWER CAM PG2, BW-ODC) during an alarm event to Alarm.com. Previously, ten (10) images were stored locally at the panel, but only the first image was sent to Alarm.com.
  • Added a setting allowing alarm dealers to select a specific time for Communication Tests to be sent to the monitoring station. If no selection is made, the time will be randomized.
  • Added a setting for detection direction on PG9902 Outdoor Curtain PIR. Users can choose left to right, right to left, or both.
  • Added the ability to disable PowerG activation LED on devices that have one in order to conserve battery.
  • Added Partition support for EN Grade 2 Panels.
  • Improved 700-Series Z-Wave performance on UK & EU Panels.
  • Bluetooth Disarm now available for UK & EU Panels.
  • Added language support for Spanish (Spain), French (France), Finnish, and Polish.
  • Added support for European date format: DD.MM.YYYY.
  • Improved cellular strength matching between Panel and Alarm.com for Latin America.
  • Silent and Audible Panics now report separate CID codes to central station.
  • Duress Alarm and Silent Police Panic can now be dismissed from Alarm.com.
  • Improvements to PowerG Wireless keypad functionality (WS9LCDWFx).
  • Keyfob arming now follows the Auto-Bypass setting on the panel.
  • Duress codes from KP-140 & KP-141 now transmit to Alarm.com.
  • Corrected an issue where a PG9905 Temperature Sensor would send double alarms for the same event.
  • Fixed an issue related to virtual device integration on the panel, which includes Liftmaster Garage Door control from the panel UI, and Solar Integration from Alarm.com. See TSB 201026 for additional details.

Into each life, a little rain must fall. It's not all good news, although, this is more of an inconvenience than actual bad news. Because Firmware Version 2.6.0 also contains the important firmware2 fix, it must be downloaded and installed from the Qolsys Server. The server has some logic built-in that allows it to tell if the panel being updated requires the firmware2 fix, or not. For this reason, much like Firmware version 2.5.5, Qolsys is not making this firmware file available for download. This means that Alarm Grid can't host it on our site.

What this means for the end-user is that in order to get 2.6.0, your panel must have a WIFI connection. Once it does, you have two ways in which you can get the firmware. You can request it from your alarm dealer, and they can push the update to your panel from Alarm.com. This will be a free update. As long as your panel has WIFI 24/7, this is a simple and no-fuss way to get your panel updated. Just remember, if for some reason your panel loses WIFI, the update won't go through. Alarm.com will not allow the panel to be updated via a cellular-only connection. You can also follow the instructions below to request the update via Patch Tag.

If your panel happens to be in an area where there is no WIFI, maybe it's a hunting or fishing cabin, or a second home where WIFI is not readily available, then you may be able to use your cell phone as a mobile hotspot and fool the panel into thinking it's connected to WIFI. The amount of data in this file is about 250 MB according to Qolsys. Alternatively, you may be able to move the panel to a spot that has WIFI available just long enough to perform the upgrade. In a situation like this, you need to be in control of when the update begins, so in this case, you would want to use the "Patch Tag" method of updating. To do so, once your panel has a WIFI connection, do the following:

Follow these instructions after making sure your panel is on version 2.0.1 or higher. If the panel is on 2.5.0 or 2.5.1, the user must first update to 2.5.3 before running the update for 2.6.0:

  • Touch the small gray bar in the center at the top of the Home screen on the panel.
  • Touch “Settings”
  • Touch “Advanced Settings”
  • Enter a valid Installer or Dealer Code (defaults are 1111 and 2222 respectively)
  • Touch “Upgrade Software”.
  • Touch “Patch Tag” and enter: iqpanel2.6.0 then touch “OK”.
  • Important: If you need to install 2.5.3 prior to this update, the Patch Tag for that version is: iqpanel2.5.3. Run that update before running the Patch Tag for 2.6.0.
  • Touch “Upgrade Using Network”. If the panel is connected to WIFI, the system will begin downloading the update, it will be installed when the download completes. Once the update begins Do Not Touch The Screen! The update will take about five (5) minutes, and the panel will reboot as a part of the process. When the panel returns to the home screen and the Green LED at the right lights, the process has completed.

What do you think about the new Qolsys firmware, and the new products they have in the pipeline? Share your thoughts in the comments below. Is there a security topic you'd like to see us discuss? If so, leave a comment and we'll be happy to cover any security-related topics of interest. As always, we look forward to hearing from you!

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There is going to be scheduled maintenance occurring on Alarm.com tonight, specifically focusing on the Verizon infrastructure. The maintenance period will run from 12:00 am Midnight to 2:00 am Eastern Time. According to Alarm.com, no impact is expected with regard to monitoring service.

The purpose of the scheduled maintenance is to enhance platform stability and improve redundancy moving forward. We have heard reports that a small number of Alarm.com Verizon LTE Communicators have been experiencing some relatively minor technical issues. Alarm.com has been aware of these issues since at least last Saturday, and they have been actively working to troubleshoot affected units to prevent any disruptions in service. The scheduled maintenance tonight should fix these issues and help to ensure that all Alarm.com Verizon Communicators function as intended, with exceptional reliability.

During the scheduled maintenance period tonight, Alarm.com says that service outages are unlikely to occur. You should not experience any problems if your security system uses a Verizon Communicator for connecting with Alarm.com. However, Alarm.com is not ruling out the possibility, and they want to keep users informed, just in case. Remember that if you have an IP (WIFI or Ethernet) communication path set up, then that can serve as a valuable backup option tonight during the maintenance period. If your system is cellular only with Verizon connectivity, then just be careful if you need to arm your system tonight between 12:00 am Midnight and 2 am Eastern Time. Again, no issues should occur, but Alarm.com is performing due diligence by making the maintenance period known in advance.

Once again, all maintenance taking place is on the Verizon infrastructure for Alarm.com. Your monitoring service will not be affected in any way if your system uses a different carrier, such as AT&T, for connecting with Alarm.com, or if your system is set up with a different network, such as AlarmNet for Total Connect 2.0, or Telguard for HomeControl Flex. If your system does use Verizon connectivity for communicating with Alarm.com, then check and make sure your WIFI or Ethernet path is working as an important backup plan for tonight. If you have been using your system with cell-only on Verizon with ADC, but you have the option to add WIFI or Ethernet, now may be a good time to do so. Your system should still be fine, but, it never hurts to use redundancy when it is available. Stay tuned to our blog for more security system news and updates coming soon.

Note: If you are reading this after 2:00am on April 14th, or on any future date, then it is assumed that the scheduled maintenance has been concluded, and all Alarm.com Verizon Service should be operating as intended, now with improved infrastructure.

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It's always a great start to the week when there's a new Alarm Grid video recap! We have six (6) new videos to check out this time. I had to step in front of the camera again, as others continue to work from home. It will be a bit longer before others return. But anyway, here are the videos.

Interlogix Simon XTi & XTi-5: Setting Installer Code to Default

I show you how to set the Installer Code on an Interlogix Simon XTi or Interlogix Simon XTi-5 to its default setting. The default Installer Code for these systems is 4321. This is actually the same default code as the default Dealer Code for these systems. The only way to have the same Installer Code and Dealer Code on an Interlogix Simon XTi or Interlogix Simon XTi-5 is to keep both of the codes at their default setting of 4321. If you change either code, then you must factory default the system to get both codes back to the default.


IQ Panel 2 Plus: Setting Installer Code to Default

I show you how to set the Installer Code on a Qolsys IQ Panel 2 Plus back to default. This system has a default Installer Code of 1111. Alarm Grid recommends keeping the code at its default so that you do not become locked out of programming. If you forget the default code, you can always look it up later. Keeping the Installer Code at the default does not present a security risk because you cannot disarm the system with that code. To reset the Installer Code, you must know either the current Installer Code or the current Dealer Code.


Connecting August Smart Lock Pro to WIFI

I show you how to connect the August Smart Lock Pro to a WIFI network. To do this, you will need an August Connect WIFI Bridge. Alarm Grid sells a bundled kit that comes with both devices. Connecting your August Smart Lock Pro to WIFI will allow you to control the lock remotely through the August Home App when your phone is outside of Bluetooth range. The only other ways to control the lock remotely are outside of the August App through Apple HomeKit or Z-Wave. The August App switches to WIFI automatically once you are outside of Bluetooth range.


Using August Smart Lock Pro With Apple HomeKit

I show you how to configure the August Smart Lock Pro for use with Apple HomeKit on an Apple iOS device. All HomeKit communication for the August Smart Lock Pro occurs through wireless Bluetooth connectivity between the lock itself and a dedicated HomeKit Hub. The dedicated HomeKit Hub can be an Apple iPad, an Apple HomePod, or an AppleTV Gen 4 or higher. You must keep the dedicated HomeKit Hub within Bluetooth range at all times for proper connectivity. The lock cannot use WIFI to communicate with the HomeKit Hub, even if an August Connect WIFI Bridge has been configured.


Wired Alarm System: Power Cycling

I show you how to power cycle your hardwired security system. Power cycling, or a power cycle reset, involves powering the system down and then powering it back on. There are a few reasons you might do this. If you are adding new hardware, such as a new keypad or a new alarm monitoring communicator, then you must power down your system first, and then power it back on after the hardware is installed. You might also power cycle as a general troubleshooting step. Most wired alarm panels require you to manually remove and restore power to fully power cycle.


Wireless Alarm System: Power Cycling

I show you how to power cycle your wireless security system. The reasons for power cycling a wireless system are usually the same reasons you would power cycle reset a wired alarm system. These reasons include making hardware changes and general troubleshooting. But for a wireless system, there is often a menu option you can use to reboot the system, without needing to manually drop and restore AC power and battery power. You should refer to the installation manual for your wireless alarm system to learn how to reboot through a menu selection, as it differs between systems.

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Alarm Grid has learned that Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.5.5 is now available for download. The update mainly focuses on providing fixes for issues that affected earlier firmware versions. This is believed to be the final update before the eventual 2.6.0 release.


For a complete outline of Software Update 2.5.5 and what it includes, make sure to check out Technical Service Bulletin (TSB) # 210315 released by Qolsys. Although this update doesn't provide any new features or functions for the IQ2 or IQ2+, it does offer some important fixes to help ensure that your system functions as smoothly as possible and without issue. Additions for 2.5.5 include:

  • Fixes an issue involving PowerG device syncing in Versions 2.5.3 and 2.5.4. More information is available here.
  • Corrects a problem that caused certain IQ2 Help Videos in languages other than English to not play properly.
  • Applies the firmware2 patch fix to stop affected IQ2+ Systems from automatically rebooting. More information can be found here.
  • All of the new additions in 2.5.4 are also included in 2.5.5. This is important for users who may be skipping 2.5.4 and going right to 2.5.5.

Please note that at this time, the only way to update your IQ Panel 2 or IQ Panel 2 Plus System to 2.5.5 is via the Patch Tag method. Alarm dealers like Alarm Grid do not have access to the 2.5.5 Firmware at this time, and it is not possible to have the update pushed down to your panel from Alarm.com currently. We expect that to change in the coming days once Alarm.com vets the software to their satisfaction. This is also why we updated our IQ Panel 2 Plus Firmware Update Page to reflect Version 2.5.5, but pointed the download link back to this blog page. It is possible that Version 2.5.5 will not be made available for download, in which case the only way to achieve this version is to update using WIFI at the panel. If the panel is installed in an area where WIFI is not available, users should be able to use a cell phone or other hotspot to apply the update using the Patch Tag method.

Applying Firmware Version 2.5.5 to your IQ Panel 2 or IQ Panel 2 Plus via Patch Tag is quite simple. However, it must be mentioned that if your IQ2 or IQ2+ is currently on FW Version 2.5.0 or 2.5.1, then you need to stage upgrade to Version 2.5.3 first before then updating to the new 2.5.5 version. All IQ2 and IQ2+ Systems on versions other than 2.5.0 and 2.5.1 do not need to stage upgrade and can instead go directly to 2.5.5, as long as the panel is on at least Version 2.0.1.

Remember that you can check your IQ2 or IQ2+ firmware version by starting from the main system screen, pressing the small grey bar at the top, and then choosing Settings > Advanced Settings > enter Installer Code (default 1111) > About > Software. As long as your IQ2 or IQ2+ is on at least 2.0.1, and is on a version other than 2.5.0 or 2.5.1, you can go directly to 2.5.5.

As always, only IQ2 and IQ2+ Systems on Software Versions of 2.0.1 or higher can receive firmware updates. If you have a rare IQ2 System that is less than Version 2.0.1, you should strongly consider replacing the panel. This only applies to a very small number of IQ2 users, but it's still a warning we need to put out!

We have received word from Qolsys that the firmware2 patch fix portion of the update is extremely small in size - only about 500KB. But the entire 2.5.5 Software Package is much larger, at approximately 250MB in size. Most users upgrading shouldn't run into issues, but the large size may be undesirable for a user who is trying to apply the update using a hotspot on their cell phone because they do not have true WIFI service. We just wanted to point this out in case it affects anyone.

To prepare for the upgrade, make sure your IQ2 or IQ2+ is plugged in with its battery charged. It should be connected to a WIFI network. Then once you are are ready, do the following to upgrade to FW Version 2.5.5:

Start from the main screen of the IQ2 or IQ2+. Swipe the small grey bar at the top. Choose Settings > Advanced Settings > enter Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.5 > OK > Upgrade Using Network.

Your system should then begin applying the update. According to Qolsys, the update should take about five (5) minutes to apply. We tested the update on an original IQ Panel 2 System in our office, and we were very impressed with how quickly the update was applied.


Got any questions about IQ Panel 2 Plus Firmware Update 2.5.5? Or maybe you have some hopes or a wishlist for the much anticipated IQ Panel 2 Firmware Update 2.6.0? Leave a comment down below and share your thoughts. We would love to hear from you! And remember to keep reading our blog for more security news on the way very soon!

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We have been made aware of a critical firmware issue affecting Qolsys IQ Panel 2 Plus Systems manufactured between Week 35 of 2020 (or Week 37 for some factory codes) and Week 05 of 2021. The issue causes systems to automatically reboot at times. We apologize for any resulting inconvenience.


According to Qolsys, all IQ panel 2 Plus Systems manufactured with a Date Code of G035 to G105 AND J037 to J105 are affected. This can be seen in digits 6 thru 9 of the system's Serial Number (SN) on the product box, on the back of the system, and in the Hardware portion of the About Menu in Advanced Settings.


If your system is affected, then you can download a special firmware update to correct the problem. In order to download this corrective firmware, your system must be one of the affected models (see above), and you must have the panel on Software Version 2.4.2 or higher (check the About Menu). You may also want to check out our Qolsys IQ Panel 2 Plus Firmware Update Page here if you need to update your system to 2.4.2 before running this patch.

If you meet the criteria, then you can perform the following steps to update the firmware:

1. Prepare IQ2+ System. Make sure your system meets the aforementioned criteria to receive the special update. In addition, have your system connected to WIFI. Your system should be plugged in for AC power, and it should not have a low battery.

Monitoring stations will eventually be able to push this upgrade over-the-air (OTA). If your system is in a location where WIFI is not available, the monitoring station should be able to push the update, but to do so via cellular data may incur a small fee. This will require that the panel is set up for monitoring service, including connectivity with Alarm.com.

2. Access Upgrade Software Menu. From the main system screen, swipe the small grey bar at the top, and choose Settings > Advanced Settings > enter the Installer Code (default 1111) > Upgrade Software. You are in the Upgrade Software Menu.

3. Enter Patch Tag. Find the Patch Tag field. Click on it, and enter firmware2. Make sure you enter firmware2 exactly. Press OK to confirm.

4. Apply the update. Choose "Upgrade Using Network". The update should then begin. It should take around five (5) minutes to complete, though it can take a bit longer in some cases. Do not touch the system during the update. The system should reboot once complete.

5. Verify the update. You can verify the update by repeating Step 2, except this time choose About > Software, instead of "Upgrade Software". The build number should display 0210219_sp1 to indicate a successful update.

This update should fix and/or prevent your IQ2+ System from randomly rebooting if it was part of the batch with the critical firmware issue. We hope that this helps any affected users overcome issues with the IQ2+ Systems. Make sure to stay tuned to the Alarm Grid blog for the latest news regarding Qolsys, the IQ Panel 2, and any other important security system news!

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You may recall that we made a post about a month ago discussing "issues" that have been affecting the IQ Panel 2 Plus and its ability to be used as a secondary Z-Wave controller. We have a rather extreme follow up today, as Qolsys has revealed that the system never supported the feature!


When we released the initial post on the subject, we were not aware of the true" extent" of the issue. We certainly didn't expect to find out that Qolsys never even made it possible for the feature to work. We won't dive super deep into the subject here, as there really isn't much to say, The raw truth is that you cannot use the IQ2 as a secondary Z-Wave controller.

It is possible to add a secondary Z-Wave controller to the IQ Panel 2 and have the IQ2 operate as the primary controller. But you can never make the IQ Panel 2 System a secondary Z-Wave controller. We apologize for any inconvenience or confusion that this may have caused. For a more in-depth look at the subject, we strongly recommend reading this comprehensive FAQ that explains the inability of the IQ2 to be used as a secondary controller in much greater detail.

Now, maybe you have explored the Qolsys IQ Panel 2 Advanced Z-Wave Settings Menus in glorious detail, just like we have. If you have, then you will know that secondary controller options do exist within the IQ2 menus. Based on that alone, you would think that there must be a way to get this type of setup to work, right? That's the problem. The menu options might be there, plain as day. But trust us, if you try to make the IQ2 a secondary Z-Wave controller, then it will not work,

What we need to do now is focus on the implications that arise from the system's inability to be used as a secondary controller. As a result of the IQ Panel 2 being unable to operate as a secondary Z-Wave controller, the system loses out on potential compatibility with a wide selection of automation hubs. This includes compatibility with Samsung SmartThings, Vera Smart Controllers, Nexia Smart Home Automation Systems, and much more. Seriously, while the IQ2 once had excellent prospects of pairing nicely with almost any centralized Z-Wave hub, those prospects are all but gone.

Fortunately, there are other alarm systems that do not share this same limitation of the Qolsys IQ Panel 2 and IQ Panel 2 Plus. Most notably, we will recommend the Honeywell Lyric Controller. The Lyric has proven on repeated occasions to "play nicely" as a secondary controller. One example can be seen in this FAQ, which explains the benefits of making the Lyric a secondary Z-Wave controller, while also helping users get started. If you are thinking about purchasing a new Honeywell Lyric Alarm System for its excellent versatility in smart home automation, then you may also want to check out this buying guide. Although that particular buying guide was written for the Lyric during a holiday buying season a couple of years prior, it is still relevant in helping new Lyric System users explore their options for getting the most out of the system.

If you have any questions about the Honeywell Lyric or any other popular alarm control panel, or if you want to learn more about our monitoring services, send an email to support@alarmgrid.com. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

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Update: This issue was even more severe than initially realized. The Qolsys IQ Panel 2 Plus offers no functionality as a secondary Z-Wave controller. More information on the subject is outlined in this FAQ.

We have learned of a flaw affecting the Qolsys IQ Panel 2 Plus and its Z-Wave functionality. The system cannot be used as an effective secondary Z-Wave controller with another Z-Wave hub. This issue has been confirmed on FW Version 2.5.4,and earlier versions are also likely affected.


If you are unaware of how a secondary Z-Wave controller works, it is basically a method to give you multiple points, or hubs, for controlling a Z-Wave network. When setting up a device as a secondary Z-Wave controller, you start by clearing all Z-Wave devices from that hub. All Z-Wave devices should instead be paired with the main hub, which will be the primary Z-Wave controller. You then pair the secondary controller to the primary controller. By doing this, all the Z-Wave devices associated with the primary controller will be pushed over to the secondary controller so that they can be controlled from both devices. Making the IQ Panel 2 System a secondary controller is a popular choice when using the system alongside Samsung SmartThings, Vera, and a selection of other Z-Wave controllers and hubs.

However, we have discovered that when the IQ Panel 2 is made a secondary controller, users are unable to control any devices that have been pushed over from the primary hub. The process will appear to be working, as the IQ2 System will successfully join the other Z-Wave network, but no control will be available for the Z-Wave devices pushed over to the system from the primary controller. Basically, these Z-Wave devices cannot be controlled from the IQ Panel 2 System, nor can they be controlled from the Alarm.com platform. This makes the IQ Panel 2 effectively useless as a secondary Z-Wave controller. We have confirmed that this problem exists on IQ Panel 2 Firmware Version 2.5.4. It is also believed that earlier firmware versions also carried this same issue. But we are unsure which was the first version to experience this problem.

Alarm Grid would like to apologize to anyone affected by this issue. We have already reached out to Qolsys to make them aware of the problem and to learn about a possible fix. Unfortunately, we have not received any word from Qolsys on when a fix would be released. We are hopeful that something in upcoming Firmware Version 2.6.0 may correct this issue, but we have not received any indication from Qolsys that such a fix will be implemented. This means that it may be impossible to use the Qolsys IQ Panel 2 or IQ Panel 2 Plus as a secondary Z-Wave controller for the foreseeable future. Please note that this issue is not believed to have any impact on the primary Z-Wave functions of the system.

We understand that not being able to reliably use the Qolsys IQ Panel 2 Plus as a secondary Z-Wave controller will be a major concern for some users. If you are looking for a panel that has proven to work reliably and consistently as a secondary Z-Wave controller, then we want to give special recommendation to the Honeywell Lyric Alarm System. We have seen the Lyric work wonderfully as a secondary Z-Wave controller when paired with a variety of popular home automation hubs. You might consider the Lyric as an alternative to the IQ Panel 2 Plus if secondary Z-Wave functionality is particularly important to you.

If you have any questions about this issue, or if you are an Alarm Grid monitored customer experiencing any unrelated problems or issues, please email our support team at support@alarmgrid.com. We will work to provide you with a quick and effective solution so that you can continue to get the very most out of your monitoring service. This is also a good email to use if you are interested in starting any new monitoring service with Alarm Grid. Remember, we are here from 9am to 8pm ET M-F to answer any questions or inquiries you might have. We look forward to hearing from you!

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