Press Releases Posts

Spring is here and today we observe Memorial Day. What started in the late 1800s as Decoration Day, a time to honor fallen Civil War soldiers, has transformed over the years. In 1968, President Lyndon Johnson declared the last Monday in May to be Memorial Day by signing the Uniform Holiday Act.

The Alarm Grid offices will be closed in observance of Memorial Day on Monday May 26, 2025. We won't be answering calls for technical support or activating new accounts. This is an opportunity for our dedicated staff to relax and enjoy time with their families. Working in security can be stressful and everyone needs a break from time to time!

We'll be back in the office on Tuesday, May 27, 2025 for our regular support hours (9:00 AM - 8:00 PM Eastern Time). If you have an inquiry over the holiday weekend, feel free to email us at support@alarmgrid.com. We'll prioritize support emails on Tuesday and get back to you as quickly as possible. Please be patient while we respond to all requests.

If you have full central station monitoring with Alarm Grid know that our central station partners, Criticom Monitoring Services (United States customers) and Rapid Response (Canadian customers) are available at all times. If you need to verify or cancel an alarm, or put your system or a sensor on test, you can contact them. You can reach Rapid Response at (800) 932-3822.

Customers in the U.S. can call (888) 818-7728 and choose Option [9] at the prompt. This will send you directly to Criticom Monitoring Services (CMS). Regardless which monitoring station you call, you will need to be ready with your name, address, and false alarm password. Be sure it's the false alarm password that you provide to the operator. Not the duress password and not an incorrect password. Providing the wrong information will result in a dispatch of the authorities.

If you need to make changes to your account, change the way an alarm is treated, update your zone list, change your false alarm password, or have any other "housekeeping" tasks for your system, the monitoring station can't help you with those You can either email the request, which is preferred, or you can wait and call when we're back in the office.

What started as a way to honor fallen Civil War soldiers now extends to all who died in U.S. conflicts. I remember calling my father on Memorial Day to thank him for his service. He told me I had the wrong day, that was for Veteran's Day. I knew, I just wanted an extra opportunity to thank him for coming home. Today, we especially honor those who were not so fortunate, and their families.

Update 6:46 PM 05/12/25: Per AlarmNet and Resideo, both Total Connect 2.0 and alarm communications are fully restored. This update isn't time stamped, so it's unclear exactly when services were restored. Alarm dealers may continue to see some issues in programming legacy devices and video-only accounts. PRO Series and VISTAH3 device programming is completely restored.

Original Post:

AlarmNet has alerted all dealers to an issue with their communicators that began at 8:15 AM today. They are investigating the issue and working diligently toward a solution. Preliminary investigation shows that this interruption is not the result of malicious activity or a security breach.

What You May See:

As a result of this issue, you may have seen a communicator failure message on your system. This could show up as a "Check 103" message, "Reporter Failure", and possibly others. You may also have noticed issues logging into Total Connect 2.0, or delays or failures in completing commands using TC2.

According to AlarmNet, they are seeing some system recovery with improvements in latency, etc. However, the AlarmNet network is still not at 100%, so if you notice an issue logging into Total Connect 2.0, or an issue with sluggish or failed command execution, this is why.

In the past, we've seen queued signals and notifications being delivered once communication is restored. This can present as a notification coming through that seems out of place. For example, you may receive a notification that your system was disarmed when you know that you armed it. This is just a disarm notification from a previous instance that was delayed in being delivered. The best thing to do is log into Total Connect 2.0 and verify your system status. You can check the panel's event log to confirm exactly what has taken place on your system.

What You Can Do:

If you receive a trouble message on your system you silence it by acknowledging it. This process can vary depending on what system you're using. On a VISTA system, press any key on the keypad to silence the trouble beeping. Enter a disarm sequence by pressing your four-digit code plus one (1) or OFF. Do this twice.

If the communication issue has been resolved, the second disarm command will clear the trouble message from your keypad. If not, the message will remain until the condition has been resolved and you enter a disarm command again.

On the various touchscreen panels or keypads, you should be able to follow prompts on the display to silence and clear the trouble message. On the PRO Series panels, tap the red alert indicator at the bottom right of the display. This will silence the trouble beep and bring up the alert screen. Any active trouble conditions will be displayed. Press "Clear" at the upper right and enter a valid user code.

As with a VISTA system, if the trouble condition has been resolved, this will clear the display. If not, the message will remain under "Active Issues" until the trouble condition is resolved. In this case, until whatever is causing the communication problems has been taken care of. Once the condition has been resolved, press "Clear" again and enter your user code to clear the message.

Stay tuned, as we receive updates we'll update this blog post with any available information.

Update 07/21/25: The Apple CarPlay integration is now available! You can see how to set it up in this helpful FAQ!

Apple CarPlay is designed to shift your attention from your phone to your car's built-in touchscreen, helping you keep your eyes where they should be – safely on the road ahead. Later this month, you can add the Alarm.com app to the growing list of apps available for use with Apple CarPlay.

The bad news is, far too many people are killed in traffic accidents caused by distracted driving. But, there's good news, too. According to the National Highway Traffic Safety Administration (NHTSA) that number has decreased steadily over the past few years. This decrease is likely due to options like Apple CarPlay, Android Auto, and other initiatives.

According to Alarm.com:

"We’re excited to announce that support for Apple CarPlay is on the way, empowering iPhone customers to effortlessly access their favorite smart security controls right from their vehicle’s display. With a simple, driving-friendly interface, they can stay focused on the road and connected to home, no matter where they go."

The addition of Alarm.com to Apple CarPlay is coming later this month, though an exact date has not yet been provided. In order to use Alarm.com with CarPlay, you'll need the latest app version, a compatible iPhone, and a vehicle or after-market stereo system that supports the feature.

What you can expect from the Alarm.com App in Apple CarPlay:

• Receive critical alerts from your system straight to your vehicle's display.
• Open and close compatible garage doors, simplifying your departure and arrival at home or work.
• Activate custom scenes for Alarm.com-compatible automation devices.
• Run Home and Away scenes for complete control of your system in one convenient location.

In conclusion, as technology like Apple CarPlay continues to evolve, it plays a vital role in reducing the dangers of distracted driving, contributing to safer roads for everyone. The upcoming integration of the Alarm.com app with Apple CarPlay is a prime example of this progress, bringing the convenience and control of your smart home security system directly to your vehicle's display.

This means you'll soon be able to manage alerts, control access, and activate scenes with simple, driver-focused interactions, keeping your attention on the journey ahead while staying connected to what matters most at home. Get ready for a safer and more connected driving experience when Alarm.com arrives on Apple CarPlay later this month.

The First Alert VISTAH3 is Resideo's premiere hybrid panel. It offers built-in wired zones and a built-in PROSIX receiver. With an added module, it can support legacy RF from various manufacturers. However, a touchscreen keypad must be added for local programming, and WIFI isn't included.

The VISTAH3 supports up to 96 zones total, with up to four (4) partitions. There are eight (8) built in hardwired zones, expandable up to a total of 64 hardwired zones. The panel has an RJ45 connector built-in for hardwired Ethernet. If a hardwired network connection isn't possible, the panel can support WIFI with the addition of a module.

The VISTAH3 supports the following agency listings (in no particular order):

• UL 985 - Household Fire
• UL 1023 - Household Burg
• UL 2610 - Commercial Burg
• UL 1637 - Home Healthcare Signaling Equipment
• UL 2017 - Safety General Purpose Signaling Devices
• ULC S545 - Residential Fire Warning System Control Units (Canada)
• ULC S304 - Standard for Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems (Canada)
• ANSI/SIA CP-01 - False Alarm Reduction Standard

Once the VISTAH3 is registered with AlarmNet it can be used with Total Connect 2.0. This allows the end-user to monitor their system remotely, check system status, arm and disarm from nearly any location, control home automation devices that are associated with the account and view video, if included in the monitoring plan.

Like the Honeywell Home PROA7 and PROA7PLUS and the Resideo PROA7C and PROA7PLUSC the First Alert VISTAH3 can be programmed remotely through AlarmNet360 or locally through a touchscreen keypad. Unlike the PRO Series panels though, the VISTAH3 doesn't come with a touchscreen interface from the factory.

To add a touchscreen to the VISTAH3, you must also add WIFI capability. This can be done by adding either the PROWIFI (WIFI only) or the PROWIFIZW (WIFI and Z-Wave Plus). Once the panel has access to WIFI the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or the First Alert VISTAHTCHWLC can be added.

Up to eight (8) touchscreen keypads are supported per VISTAH3 panel. You can read all about the number and types of supported keypads in this helpful FAQ. In the table below, we have a list of all the VISTAH3 associated products with links to each.

In addition to the individual components listed in the table, we provide a list of curated kits below. These kits make it easy for DIY customers to get all necessary items to program their system upon arrival. Click any link in the table for additional information on individual products, including specifications and documentation on the dedicated product pages.

First Alert VISTAH3 and Associated Products:

Product	Image	Description
First Alert VISTAH3		Hybrid alarm panel with eight (8) hardwired zones and PROSIX wireless capability built in.
Honeywell Home PROWIFI		WIFI-only Module
Honeywell Home PROWIFIZW		WIFI + Z-Wave Plus Module
First Alert VISTAHTCHWLC		WIFI Touchscreen Keypad
Honeywell Home PROWLTOUCH		WIFI Touchscreen Keypad
Honeywell Home PROLTE-A		AT&T LTE Cellular Module
Honeywell Home PROLTE-V2		Verizon LTE Cellular Module
Resideo PROWLTOUCHC		WIFI Touchscreen Keypad
First Alert VISTAHTKVRWL		Legacy Wireless Takeover Module
First Alert VISTAHEXPHW		Hardwired Expander
First Alert VISTAHISO		iBus Isolator Module (Isolates burg from fire devices on the iBus. Only required in commercial fire applications.)
First Alert VISTAHRELAY		iBus Relay Module
First Alert VISTAHTKVR-B		iBus to ECP Expansion Converter
First Alert VISTAHTKVR-V		iBus to V-PLEX Expansion Converter
First Alert VISTAHPKP		iBus portrait-style wired push-button keypad
First Alert VISTAHLKP		iBus landscape-style wired push-button keypad

First Alert VISTAH3 Kits Available from Alarm Grid:

• First Alert VISTAH3PK:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFI (WIFI-only) Module
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
• First Alert VISTAH3PK-TCH-V:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-V2 Verizon LTE Module
• First Alert VISTAH3PK-TCH-A:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - Honeywell Home PROWIFIZW (WIFI & Z-Wave Plus) Module
  • 1 - First Alert VISTAHTCHWLC WIFI Keypad
  • 1 - Honeywell Home PROLTE-A AT&T LTE Module
• VISTAH3IND1***:
  • 1 - First Alert VISTAH3 Hybrid Panel
  • 1 - First Alert VISTAHPKP Portrait-style Wired Keypad
  • 1 - First Alert VX5 HD Indoor Camera

***Note: The last kit listed above (VISTAH3IND1) does not contain the required equipment for programming the VISTAH3. To program, you will need to add a WIFI-capable module and a touchscreen keypad from the list of individual products in the preceding table.

Up to now, Alarm Grid has never enabled Pro Video with Analytics on Alarm.com video accounts unless specifically requested by the customer. This feature comes with additional costs that we have always covered. Now that Video Motion Detection is no longer an option, we've changed our policy.

Although Alarm.com ended support for enabling Video Motion Detection on new accounts in February 2023, its effect on our video customers only became clear to us recently. One of our customers alerted us to an issue that highlighted the impact of this change, prompting us to institute this new policy.

Please note that this policy change does not affect the monthly monitoring price for Platinum (Self or Full) Monitoring or Standalone Video Monitoring. This adjustment is simply to ensure our customers receive the full monitoring experience they expect. Below, we'll discuss the differences between Video Motion Detection and Video Analytics.

Video Motion Detection (VMD)

Method of Detection: VMD detects motion by analyzing brightness and color changes in user-defined pixel areas within camera images, eliminating the need for a separate motion detector.

Configuration: VMD settings are configured using VMD windows, which are drawn by the user on a live video preview. Users can adjust the sensitivity (how much change is needed to trigger an event) and target size (the percentage of the VMD window that needs to be filled by movement) for each window.

Recording Rules: VMD recording rules can be created to trigger recordings when motion is detected in specified VMD windows. However, for some camera series, the option to choose specific VMD windows to trigger a recording is not available; any motion in any window will trigger a recording.

Best Practices: For effective detection, it's recommended to draw longer and narrower boxes, similar to tripwires, in areas where motion should trigger a recording. Avoid placing windows in areas with constant or insignificant motion like moving trees or reflective surfaces. VMD windows should not overlap, as this can lead to false activations. For outdoor cameras, creating lines or barriers with the available windows is suggested instead of one large box.

Limitations:

• VMD may not always function properly due to environmental factors like flying insects, falling leaves, or precipitation.
• Certain older camera models do not show the VMD window turning orange upon motion detection during configuration.
• The VMD windows for certain cameras are not visible to your alarm dealer (for troubleshooting purposes) in the Partner Portal, even after they've been configured.
• Sensitivity settings may affect all VMD windows for some camera models.

New accounts created after February 2023 will no longer have the option to create VMD recording rules, as Alarm.com is moving forward with Video Analytics as their primary motion-activated recording solution. However, accounts created before this date, and older cameras that only support VMD will continue to be able to use VMD, and support for it will continue.

Video Analytics

Method of Detection: Video Analytics continuously scans a property and identifies and classifies objects such as people, vehicles, or animals. It can understand traffic patterns and detect specific behaviors like loitering, or objects crossing virtual lines.

Configuration: Video Analytics rules are configured using virtual tripwires (to capture movement through an area) or ground zones (to capture objects lingering in an area). Users can define the area of interest and specify the duration an object needs to be in a ground zone to trigger a recording.

Recording Rules: Video Analytics rules offer more advanced options, including the ability to trigger recordings based on the type of object (person, vehicle, animal) detected. Existing VMD recording rules must be deleted before setting up a Video Analytics rule. Users can create up to three Video Analytics rules per camera, and ground zones and tripwires can overlap.

Best Practices:

• For accuracy, avoid drawing tripwires or ground zones over objects that move on their own (like trees or shrubs) and only draw the rule where the feet or wheels of the object should cross.
• It's recommended to observe the rule's detections and then adjust the Minimum Object Detection Size or recalibrate the camera if needed.
• Proper camera placement (height, angle, distance) is crucial for Video Analytics to function effectively.

Additional Features: Video Analytics enables enhanced notifications with thumbnail images of the detected objects. It can also be used to control lights based on detected events. Features like Perimeter Guard™ (alert sounds and flashing LED) and Package Alerts for specific doorbells rely on Video Analytics.

Additional Content on Video Analytics:

• What Are Alarm.com Video Analytics?
• How Do I Set Up Video Analytics for Alarm.com?

Summary of Key Differences:

Detection Method: VMD detects motion based on pixel changes within a specified area of the camera's field of view, while Video Analytics constantly scans the camera's view, identifying and classifying objects using cutting-edge technology and machine learning.

Precision: Video Analytics offers more precise detection and reduces false triggers by accurately identifying specific types of objects.

Rule Capabilities: Video Analytics allows for more sophisticated rules based on object type and behavior (e.g., loitering, crossing a line), unlike VMD which primarily reacts to general motion within a defined area.

Notifications: Video Analytics provides more comprehensive notifications with thumbnail images and object classification.

Summary:

In essence, Video Analytics is a more advanced and intelligent method of motion detection when compared to VMD. While VMD can be effective for basic motion detection on older systems, Video Analytics offers greater accuracy, more options, and better control over what triggers recordings and notifications.

Compatible Cameras:

Cameras That Support VMD Only:

If you are moving into a home or business with existing cameras and plan to activate new Alarm.com service after February 2023, please note that the following cameras support only Video Motion Detection (VMD), not Video Analytics. With these specific models and possibly other older cameras not shown here, you will only be able to view live video remotely; creating recording rules is not possible.

Camera Name	Image
ADC-VS1 Analog to IP Converter 1-Channel
ADC-VS420 Analog to IP Converter 4-Channel
ADC-V510 Fixed Lens Indoor Camera
ADC-VS520IR Fixed Lens Indoor Camera w/IR
ADC-V610PT Indoor Pan/Tilt Camera
ADC-V620PT Indoor Pan-Tilt Camera
ADC-V700X Weatherproof Day/Night IP Camera
ADC-V720 Outdoor PoE Night Vision Bullet Camera
ADC-V820 Indoor PoE Dome Camera
ADC-V521IR Indoor Fixed IR Camera
ADC-V721W Wireless Outdoor IP Night Vision Camera
ADC-V821 Outdoor PoE Night Vision Dome Camera
2GIG HD100 Indoor 720P Camera w/ Night Vision

Cameras That Support Video Analytics:

See the table below for cameras compatible with Alarm.com's advanced Video Analytics. Given its superior accuracy for detecting threats and gathering information about your property compared to Video Motion Detection, we strongly recommend upgrading if your cameras currently only support VMD. Start planning your upgrade today, you'll be glad you did!

Camera Name	Image
ADC-V515 Indoor 1080P Camera
ADC-V522IR Indoor 1080P Night Vision Camera
ADC-V523/ADC-V523X Indoor 1080P Camera with IR Night Vision
ADC-V622 Indoor 1080P Camera with IR Night Vision and 2-Way Audio
ADC-V722W Outdoor 1080P WIFI Camera with Night Vision
ADC-V723/ADC-V723X Outdoor 1080P Camera with IR Night Vision and High Dynamic Range (HDR)
ADC-V724/ADC-V724X Outdoor 1080P WIFI Camera with 2-Way Audio
ADC-VC726 Outdoor 1080P PoE-Capable Mini Bullet Camera with Night Vision
ADC-VC727P Indoor/Outdoor 1080P PoE-Capable Mini Bullet Camera
ADC-VC728PF Indoor/Outdoor 1080P Varifocal Bullet Camera
ADC-V729 / ADC-V729AC / ADC-VC729P Outdoor 4MP Floodlight Camera ADC-V729 - Powered by 24V DC ADC-V729AC - Powered by 100V - 240V AC ADC-VC729P - PoE-Capable or 24V DC Powered
ADC-VC736 Outdoor 1080P Large Bullet PoE-Capable Camera with Night Vision
ADC-VC826
ADC-VC827P Indoor/Outdoor 1080P Dome Camera
ADC-VC836 Outdoor 1080P Turret Camera with Night Vision
ADC-VC838PF Indoor/Outdoor 1080P Varifocal PoE-Capable Turret Camera
ADC-VC847PF Indoor/Outdoor 1080P Varifocal PoE-Capable Dome Camera
ADC-VDB750 Full HD Wired Video Doorbell Camera
ADC-VDB755P Full HD PoE-Capable Video Doorbell Camera
ADC-VDB770 Full HD Wired Video Doorbell Camera with High Dynamic Range (HDR)
ADC-VDB780B Full HD 2MP Battery-Powered (Rechargeable) Video Doorbell Camera Also available in a bundle with the ADC-W115C Wireless Chime Module. Some installations will require the ADC-W115C to use this video doorbell camera.
If a cameras in the above list has no link it's because it is discontinued and no longer offered by Alarm Grid.

Time for the CellBounce to, well, bounce. This device, which served as a temporary bridge for AT&T customers clinging to their 3G communicators, is now being discontinued. For those who rely on CellBounce to convert 3G signals for use on the LTE network, it's time to consider the next steps.

Mark your calendars: as of May 1, 2025, AT&T will officially cease support for CellBounce devices on its network. This means if you're currently relying on a CellBounce to bridge the gap between your old AT&T 3G/4G communicator and the AT&T LTE network, it's time to upgrade.

Failure to upgrade to a new LTE communicator, or a new system before the deadline will likely result in a complete loss of communication, compromising alarm signals. This includes critical life-safety signals like fire and carbon monoxide alerts.

You may be wondering which communicator to choose. Below, we'll give you some suggestions for how best to move past the Resideo CellBounce and that old 3G/4G communicator:

Alarm Panel	LTE Communicator	Recommended Replacement Panel	New Panel LTE Communicator
L3000	LTE-L3A (AT&T) LTE-L3V (Verizon)	PROA7PLUSC	PROLTE-A (AT&T) PROLTE-V2 (Verizon)
Lynx Touch (L7000 L5210 L5000 Panel Firmware 9.00.209+ required)	LTE-L57A (AT&T) LTE-L57V (Verizon)	PROA7PLUSC	PROLTE-A (AT&T) PROLTE-V2 (Verizon)
VISTA-20P VISTA-15P VISTA-10P	LTEM-XA (AT&T) LTEM-XV (Verizon) LTEM-PA (IP & AT&T) LTEM-PV (IP & Verizon) LTEM-PXA (IP* & AT&T) LTEM-PXV (IP & Verizon) LTEM-PIA (IP & AT&T UL Residential Fire Rated) LTEM-PIV (IP & Verizon UL Residential Fire Rated)	VISTAH3	PROLTE-A (AT&T) PROLTE-V2 (Verizon)
VISTA-21iP	LTEM-XA (AT&T) LTEM-XV (Verizon) LTEM-PA (IP & AT&T) LTEM-PV (IP & Verizon) LTEM-PXA (IP & AT&T) LTEM-PXV (IP & Verizon) LTEM-PIA (IP & AT&T UL Residential Fire Rated) LTEM-PIV (IP & Verizon UL Residential Fire Rated) Must Disable Internal Comm.	VISTAH3 VISTA-21IPLTE	PROLTE-A (AT&T) PROLTE-V2 (Verizon) LTE-21V (Verizon) No AT&T Option Available for the VISTA-21IPLTE
*The LTEM-PXA and LTEM-PXV are unique in that they can support either a wired Ethernet connection or WIFI. To use WIFI, either the PROWIFI (WIFI Only) or the PROWIFIZW (WIFI and Z-Wave) module must be added.

We realize upgrading to a new panel may be a big undertaking for a DIYer. We've got content on upgrading from a VISTA-20P to a VISTAH3 and on upgrading from several older panels to the PROA7PLUS:

• Upgrade from an L3000 to a PROA7PLUS
• Upgrade from an L5200 to a PROA7PLUS
• Upgrade from an L5210 to a PROA7PLUS
• Upgrade from an L7000 to a PROA7PLUS

If you fail to replace the Resideo CellBounce before the deadline, here's what you may experience:

• Communication Failures: "Comm fail," or communication failure, means your alarm system's regular check-in with AlarmNet didn't happen and they sent a message to the monitoring station. These supervision check-ins usually occur daily or monthly. If a comm fail happens, the monitoring station will normally contact the alarm dealer, who will then contact you, though exact procedures may vary. For Alarm Grid customers with cellular communicators, these check-ins are typically set for every day. It is possible that your system is set as "unsupervised". If that is the case, your system might be incapable of communicating and neither you nor the monitoring station would know.
• Trouble message on display. This issue can vary widely, depending on your panel type and supervision settings. When a cellular communicator is in use, there is a "cell fault time" setting within communicator programming. By default, this is usually set to 60 minutes. With this setting, if the communicator loses contact with the cellular network for 60 consecutive minutes, a trouble message is displayed by the panel. This means you'll likely see that there is a problem before your alarm dealer. This may be displayed as a bF or Check 103 depending on the panel and keypad used. If a CellBounce is the issue, the most effective way to clear this message permanently is to disable the cellular communicator in panel programming. This will effectively disable cellular reporting. A better option is to upgrade the communicator or the system.

If you happen to have an IP and GSM communicator, it is usually possible, depending on your communicator version, to disable only the cellular path for the communicator. This will leave the IP communicator working. This might be a temporary solution, until you can upgrade to a new LTE communicator, or a new system.

The CellBounce was always intended as a short-term fix for a long-term problem. Let's face it, some people just don't like being told they have to upgrade their stuff. I remember when the old 2G network shut down, I had family members who clung to their old phones right up until the bitter end! But eventually, we all have to move with the times. Funny thing is, those same family members wouldn't give up their smartphones without a fight today.

If you must replace a PROA7 or PROA7PLUS* panel, it is important to perform not only the proper steps but in the proper order. Failure to do so may cause some PROSIX sensors to become unresponsive, forcing a replacement of those sensors. In this blog, we'll outline the proper procedure.

As we've often noted, Resideo's SiX Series and PROSIX sensors are uniquely paired to the alarm panel during initial panel and sensor configuration. Once paired, they cannot be used with any other panel until they are properly unpaired from the original. Without this unpairing, a failed original panel can potentially render a sensor unusable.

AlarmNet360 (AN360) acts as an important safeguard. When a PRO Series panel is registered with AN360, it begins near-constant two-way communication. Any programming change at the panel triggers an upload of the panel's configuration to AN360. This creates a backup of the panel's current programming, including the essential configuration information for all PROSIX sensors.

In the event of a PRO Series panel failure, a replacement panel can be configured with the exact same zone and system programming parameters as the original. The sensor information, including wireless channel data and encryption keys, is transferred to the new panel, ensuring it matches the existing sensor programming. By following the proper replacement process, the existing PROSIX sensors function seamlessly, unaware of the panel change.

However, a significant problem arises when DIY users add new PROSIX sensors to the replacement panel before a proper AN360-based panel replacement is performed. We've observed this issue on several occasions. Customers, awaiting a scheduled panel replacement, decide to add new PROSIX sensors in the interim.

Because the panel replacement requires dealer involvement, and in the case of Alarm Grid customers, a scheduled appointment with an Alarm Grid activator, customers often utilize their wait time by tinkering with their system. This can include adding new PROSIX devices.

When the scheduled replacement occurs, customers often overlook the newly added sensors, failing to mention them to the activator. This oversight, due to the unique way PROSIX sensors function, can create a serious conflict.

PROSIX sensors communicate using 2.4 GHz, similar to some WIFI networks. Like WIFI, PROSIX sensors utilize channels within the 2.4 GHz band. If a PRO Series panel detects interference on its current channel, it can instruct all PROSIX sensors to switch to a less congested one. This ensures the most consistent ongoing communication.

During pairing, encryption keys and the designated communication channel are established. All PROSIX devices on a PROA7 or PROA7PLUS panel operate on the same channel. This channel information is regularly backed up to AN360 and transferred to the replacement panel during the swap.

Consequently, AN360 holds a complete backup of the original panel's configuration. However, the new panel now contains configuration information for the recently added sensors, including new encryption keys and a potentially different 2.4 GHz channel.

During the replacement process, the new panel's configuration is overwritten with the backup from the original panel. The information for the newly added PROSIX sensors is lost. Effectively, the new panel becomes the original panel. Unfortunately, the new sensors were paired with the actual new panel, not the restored version.

Consequently, from this point there is no mechanism to instruct the newly added sensors to release or unpair, allowing them to be paired with the restored panel. There is a narrow 24 hour window from the time of enrollment where most PROSIX sensors can be defaulted. If the window for default is missed, and the replacement through AlarmNet360 is completed, the newly added PROSIX sensors become unusable. For that reason, we recommend anyone replacing a PRO Series panel follow these steps.

Recommended Steps, In Order, For Replacing a PROA7 or PROA7PLUS:

1. Make sure the replacement panel is the same revision, or higher, as the original panel. Work with your alarm dealer to verify the panel versions. It is possible to replace a PROA7 with a PROA7PLUS. It is NOT possible to replace a PROA7PLUS with a PROA7.
   NOTE: Firmware updates require WIFI. If your location doesn't have WIFI you can use a phone as a hotspot. This will be seen as a WIFI connection by the panel and AN360, and should allow you to perform the update. Obviously, this means the panel will need a PROWIFI or PROWIFIZW.
2. Make sure both panels are powered down.
3. Your alarm dealer will begin the replacement process in AN360. They will instruct you when to move to the next step.
4. With both panels still powered down, remove any modules such as PROLTE-A/PROLTE-V2, PROTAKEOVER, PROWIFI/PROWIFIZW from the original panel and install them into the new panel. If you have a PROTAKEOVER, be sure you move the backplate from the old panel to the new panel as well. It contains the antennas for the PROTAKEOVER.
5. Power up the NEW panel. You can immediately join the WIFI network when prompted, if applicable, or wait for the cellular module to initialize then press NEXT.
6. Press REGISTER, when prompted. The panel will register then pull all available programming from AN360. When this process is finished, the panel will display the Home screen.
7. If any PROWLTOUCH or PROWLTOUCHC WIFI keypads are associated with the panel, each will prompt you to "Pair to Panel". Do this at each keypad.
8. If the original panel was a Version 01 or 02 and there were PROINDMV Motion Viewers associated with it, these will have to be repaired with the new system. Your alarm dealer will give you specific instructions on what to do. The alarm dealer will need to go to each PROINDMV zone within AN360, select EDIT, then select LEARN. At that point they will tell you to activate the Motion Viewer. You can either remove the cover, or remove and replace the batteries. The PROINDMV will then be repaired.
9. Thoroughly test each component including zones, keypads, keyfobs, communicators, etc. Use the system test mode.
10. It is now safe to add new PROSIX devices to the panel.
11. If you're using BlueTooth Disarming, all cell phones will have to be manually paired with the new panel.
12. If you used Alexa with the original panel, you'll need to set that up manually with the new panel.
13. All Z-Wave devices that were paired with the original panel will need to be excluded then included with the new panel.
14. All Total Connect 2.0 scenes will need to be recreated.

Resideo recently announced they would discontinue the Honeywell Home PROA7PLUS and would continue to produce the Resideo PROA7PLUSC. We now use PROA7PLUS and PROA7PLUSC interchangeably.

We've all been there: you step out the door, and your phone instantly buzzes with camera notifications. If you're using Alarm.com's recording rules, you'll love this update! Now, you can set a delay of from 1 to 30 minutes before those recordings start, cutting down on nuisance notifications.

Alarm.com continues to enhance its user experience with a new recording rule setting that minimizes unnecessary notifications and maximizes video storage. By allowing users to delay recordings during exit, nuisance clips are reduced, freeing up valuable upload capacity within monthly video plan limits and ultimately saving users money.

This new delay feature is compatible with all Alarm.com cameras that support modern video analytics. Older, first-generation analytics cameras, while still functional on some accounts, do not support this feature.

Configuring the recording rule delay is...unique. We've outlined the steps below in an effort to provide clarity. You can apply this setting to both new and existing recording rules. Refer to the screenshots provided for a visual guide on enabling the delay within the rule settings.

To navigate to this section via the customer website:

1. Log into your Alarm.com account.
2. Click Video.
3. Click on Recording Rules (at the top, in the blue bar).
4. Click +Add New Rule, or find the rule you want to edit in the list, then click the pencil icon.
5. In the section titled "Recording Rule" fill in the appropriate information. In the section for "Except when.." select "Disarmed", "Armed Stay" or both.
6. Select the Exit Delay Time from the dropdown.
7. Be sure to Save before exiting.

Programming the Video Rules Exit Delay via the customer website:

To navigate to this section via the customer app:

1. Open the Alarm.com app and log in.
2. Tap Video at the bottom of the screen.
3. Tap the gear icon at the top right.
4. Tap Recording Rules.
5. Tap Add at the upper right, or scroll through the list of recording rules, find the one you want to edit and tap the pencil icon.
6. Tap Next in the upper right once the first screen is properly configured, then scroll down to the Recording Rule section.
7. In the "Except when.." section, select "Disarmed", "Armed Stay", or both.
8. From the dropdown, select the Exit Delay time.
9. Be sure to click Save before exiting.

Programming the Video Rules Exit Delay via the Alarm.com app:

Actually, the setup itself is not the tricky part. It's understanding what will happen, and when, that's a little confusing. So, here's the logic. This information was provided by Alarm.com Core Technical Support:

• If you select "Except when Disarmed" and choose a delay from the dropdown, the recording rule will start after the delay time whenever the system is Armed Away or Stay.
• If you select "Except when Armed Stay" and choose a delay from the dropdown, the recording rule will begin after the delay time when the panel is Disarmed or Armed Away.
• If both "Except when Disarmed and Armed Stay" boxes are checked and a delay is selected, the recording rule will begin after the delay when the panel is Armed Away.

I'll confess, I haven't quite wrapped my head around this logic. I've found it's best if I don't overthink it! Hopefully, they'll tweak the wording and make it a little more clear somewhere down the road. Regardless, even with a slightly confusing setup, this is a fantastic addition, and I can't wait to try it out on my own system!

For those end-users who desire a more traditional keypad for their First Alert VISTAH3, the First Alert VISTAHLKP wired landscape keypad is now available. Unlike older hybrid systems like the VISTA-20P, though, this keypad will only allow you to control the security system, not program it.

Aside from its traditional appearance, the First Alert VISTAHLKP has another distinct advantage over its wireless touchscreen counterparts. It is a wired keypad, and it connects to the panel using the iBus. The VISTAH3 introduces a new bus technology called iBus that replaces the older Enhanced Console Protocol (ECP) used by the VISTA-20P and other VISTA panels.

This new bus protocol uses RS-485, a frequently used hardware and driver architecture common in industrial automation. This allows for more flexibility in wiring, and longer wire runs for wired bus devices. It is Alarm Grid's belief that every VISTAH3 panel should have at least one (1) wired keypad, for occasions when wireless keypads may not be functioning properly.

1. 2X16 LCD Display
2. Power LED
3. Status LED
4. Disarm (Off) Key
5. Arm Maximum (Away, No Entry Delay)
6. Arm Instant (Stay, No Entry Delay)
7. Medical Panic
8. Panic
9. Fire Panic
10. Police Panic
11. Status (scroll)
12. No Other Function
13. System Tests
14. # Key
15. Quick Arm Night Option
16. Chime (Toggle)
17. Quick Arm Home Option
18. Bypass Sensors
19. Quick Arm Away Option
20. Arm Stay
21. Arm Away
22. Trouble LED

Using the VISTAHLKP with the VISTAH3 is very similar to using a Honeywell 6160 keypad on a VISTA-20P or similar panel. The following commands can be used:

• Arm (Away/Stay/Instant/Max/Night)
  • When the system is not ready, quick arming, if enabled, will automatically bypass faulted zones at the end of exit delay.
• Disarm
• GOTO (allows the user to log onto a separate partition, if their user code has access)
  • Returns to home partition after 30 seconds of no activity
• Add/Edit/Delete User Codes
• Bypass Zones

Excerpt from the User Guide showing Quick Arming icons and corresponding keypad commands:

Each First Alert VISTAHLKP can display either English or French language, depending on the language selection in the VISTAH3 panel. The keypad connects to the panel's iBus terminals as shown:

Wiring Limits for iBus Based on Current Draw and Wire Gauge:

Wire Gauge (AWG)	Total Current of All Devices Connected to a Single Wire Run
	50mA or Less	100ma	300ma	500ma	600ma
#22 AWG	700' (213m)	350' (107m)	120' (37m)	70' (21m)	60' (19m)
#20 AWG	1200' (366m)	600' (183m)	200' (61m)	120' (37m)	100' (30m)
#18 AWG	1900' (579m)	950' (290m)	320' (98m)	190' (58m)	160' (49m)
#16 AWG	3000' (914m)	1500' (457m)	500' (152m)	300' (91m)	260' (76m)
If a separate power supply is used to power iBus devices, it should have a common negative with the iBus. The iBus terminals are not large, so it may be difficult to use heavier gauge wire with them.

NOTE: With ECP devices, the four wires for the bus are:

• Negative (-), or Black
• Positive (+), or Red
• Data In, or Green
• Data Out, or White/Yellow

However, the iBus connections are:

• Negative (-), or Black
• Positive (+), or Red
• Data A, or Green
• Data B, or Yellow/White

On the iBus, Data In is YELLOW, and Data Out is GREEN.

The VISTAHLKP keypad cannot be used to program the VISTAH3 system or to control smart home devices. For these capabilities, you'll need a wireless touchscreen keypad and either a PROWIFI (WIFI-Only) or PROWIFIZW (WIFI and Z-Wave Plus) module installed in the panel.

The compatible touchscreen keypads for the VISTH3 are the Honeywell Home PROWLTOUCH, Resideo PROWLTOUCHC, or First Alert VISTAHTCHWLC. Resideo has been working to dial-in their branding strategy recently, hence the different "brands" for these keypads. But, Honeywell Home, Resideo, and First Alert are all Resideo brands and all have the same robust, quality hardware.

If you choose to use the PROWLTOUCH or PROWLTOUCHC, a firmware update to the keypad is currently required (as of February, 2025) to make the keypad compatible with the VISTAH3. This firmware update can take about 30 minutes to download and install. The panel will be updated first, then the keypad. The panel won't download firmware using cellular data, so be sure the WIFI module is installed.

The primary difference between the PROWLTOUCH-style keypad and the VISTAHTCHWLC is size. The dimensions on the VISTAHTCHWLC are 5.75"L x 7.875"W x 1.0"D while the PROWLTOUCH keypads are 4.76"L x 7.68"W x 0.708"D.

You'll often find keypads near entry doors, bedrooms, kitchens, and common areas – basically, anywhere you need quick access to your security system. The VISTAHLKP is a smart choice for entry and exit doors, letting you arm and disarm the system in seconds. Another bonus? If an intruder triggers the alarm, the keypad's noise can be a good distraction. While they're dealing with that, the VISTAH3 system will be working behind the scenes to notify you and the monitoring service, depending on your monitoring plan.

For a straightforward, dependable security solution, the VISTAHLKP keypad is an excellent choice. Its wired connection to the panel ensures near 100% reliability, eliminating the potential issues associated with wireless keypads. If you're looking for simplicity and peace of mind, the VISTAHLKP delivers. Get yours today!

Resideo has released several MyWebTech Technical Notifications this week. Technical Notification #119 announces a firmware update for PROSeries panels and PROWLTOUCH touchscreen keypads. Notification #121 addresses a firmware update for some legacy AT&T communicators. No action is required.

Technical Notification #119:

Technical Notification #119 announces a recommended firmware update for all PROA7, PROA7C, PROA7PLUS, PROA7PLUSC, PROWLTOUCH, and PROWLTOUCHC products. The panel firmware will be updated to version 03.2306.55, and the touchscreen keypads will be updated to version 3.424.34. This update improves WIFI connectivity between the panel and keypad.

It's important to remember that these panels cannot perform firmware updates using only an LTE cellular connection. A WIFI connection is required to download and install new firmware. This is why we strongly recommend installing a PROWIFI or PROWIFIZW module and connecting the panel to WIFI. If the panel won't use WIFI and you don't have touchscreen keypads, this update is not necessary.

Resideo is shipping updated units to their distributors. In the meantime, new panels will automatically receive any necessary firmware updates during activation and registration, provided a WIFI communication path is available.

If you have a PROSeries panel or touchscreen keypad, no action is needed. Resideo will automatically push the new firmware to all connected panels with a WIFI connection. The panel or keypad will reboot to install the update, so please be aware of this brief interruption.

In order to receive the firmware update, the product must meet this criteria:

• Have a WIFI connection.
• Be in a Disarmed state.
• AC must be present.
• Must not be in the process of reporting a signal.
• Must not be in Walk Test Mode or Programming Mode.

Technical Notification #121:

The products affected by this notification are a little more obscure. The models affected are the LTE-IA, LTE-IC (Canada), LTE-XA, LTE-XC (Canada), LTE-CFA (Commercial Fire), and HWF2A-COM (Commercial Fire, Dialer Capture). Alarm Grid currently does not sell any of these products.

The affected AT&T communicators will receive firmware update 20.00.549.1 and AppZone firmware HW.00.1-25. These updates improve cellular connectivity with the AT&T network.

This firmware addresses minor connectivity issues reported with these units. Resideo will begin pushing the update en masse on the week of February 24, 2025. You can also manually request the update by triggering a test. For the LTE-IA and LTE-XA, briefly pressing and releasing the tamper switch initiates a test. Commercial fire products have a test button near the center of the communicator board.

During and after the update, the communicator may report the following signals:

Contact ID Code	Description
E365	Cell Software Update Start
R365	Cell Software Update Finished
E366	Cell Software Update Failed