AT&T has been announcing a deprecation of the 2G radios for a number of years. At midnight January 1, 2017, the network was turned off.
If you're one of the many Americans who has a 2G alarm system, and you've been caught flatfooted for one reason or another, Alarm Grid is here to help. For those who upgrade their 2G radio programmed to a different company's service to a new radio, Alarm Grid will provide 2 months of free monitoring.
If you have a bf error showing on your panel or a Check 103 error, we have some great FAQs explaining what you need to do to fix the error. Additionally, below, you will find a guide explaining how to go about fixing the problems. Generally you will need to replace your radio - a move that is dependent on the type of system you have. The following alert is on our FAQs pertaining to this issue, and will walk you through what you need to do to upgrade.
If you're getting a new bF error today, it's likely because you have an old 2G communicator and will need to replace it.
AT&T has finally sunset their 2G network. It no longer works as of January 1st. While Alarm Grid offers free phone support for any customer that is monitored by us, for everyone else, there is the FAQs on the site.
If you'd like to understand your monitoring options, please call 888-818-7728, or you can sign up for a plan today!
- If you have a VISTA 10P, 15P, or 20P, then you will need a GSMV4G-TC2 or a GSMX4G-TC2 to get your system back online.
- If you have a LYNX Touch system, but do not know which system you have, we have put together an identification guide for you.
- If you have an old L5000, then you will need to replace it if you would like to continue cellular service. There is no 3G communicator for it. The current LYNX Touch is the L5210 or the bigger screened L7000. Consider also the Lyric which will work with all your old sensors. The Lyric-3G is the communicator for that unit, and it supports WIFI as well.
- The L5100's communicator can be replaced with a GSMVLP5-4G or the newer 3GL. The 3GL does work in those older units, but the GSMVLP5-4G was built specifically for the L5100 and we would recommend it over the 3GL.
- The L5200, L5210, and L7000 were never released with 2G communicators. Hurrah!