Honeywell L5200 Posts

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We have made a discovery regarding the compatibility for the Honeywell L5100-WIFI for LYNX Touch Systems. It turns out that L5100-WIFI units with the updated MAC prefix of B82CA0 can be used with Honeywell L5100 Systems running a firmware version of at least 5.00838, but less than 5.05000.

Honeywell l5100 wifi alarmnet lynx touch l5100 security system wifi alarm monitoring communicatorIf you aren't familiar with the Honeywell L5100-WIFI, it is an internet communicator that allows a compatible Honeywell LYNX Touch Panel to communicate with the Resideo AlarmNet Servers across an IP (internet protocol) network. The L5100-WIFI accesses the internet by connecting with a local WIFI network. Many users rely on the L5100-WIFI for inexpensive IP monitoring service. The communicator can also be used to set up the LYNX Touch System with Total Connect 2.0, provided that the user's alarm monitoring plan includes access to the platform.

If you recall back in the summer of 2018, it was announced that new Honeywell L5100-WIFI units had an updated MAC prefix, as it was changed from 00D02D to B82CA0. This had several implications. Starting with LYNX Touch Firmware 5.05000, Resideo locked the required MAC prefix so that only L5100-WIFI units with 00D02D were supported. This was later revised in Firmware Version 8.00183 to support the new MAC prefix of B82CA0. As a result, LYNX Touch Systems with a Firmware Version of at least 5.05000, but less than 8.00183, cannot support newer L5100-WIFI units with the MAC prefix of B82CA0. For LYNX Touch firmware in Canada, the required MAC prefix of 00D02D became locked with Firmware Version 5.15000.


However, we didn't realize that LYNX Touch Systems running firmware versions below 5.05000 (and below 5.15000 for Canadian models) do not have the locked MAC prefix requirement. This means that if you have a Honeywell LYNX Touch System with a firmware version of less than 5.05000, then you can use it with a newer L5100-WIFI unit with a MAC prefix of B82CA0. It still must meet the minimum firmware requirement to support the L5100-WIFI (Firmware Version 5.00838), but this allows for some new monitoring possibilities. Most notably, it allows certain Honeywell L5100 units use either the new L5100-WIFI model with the updated MAC prefix or the old model with the old MAC prefix.

In spring of 2019, it was announced that Resideo was no longer allowing Honeywell LYNX Touch Panels to receive over-the-air (OTA) firmware updates. Instead, firmware updates could only be applied locally using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool. Initially, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000, but it was later made compatible with the Honeywell L5200 as well. But the updater tool was never made compatible with the Honeywell L5100. This makes it impossible to update the firmware for a Honeywell L5100 Security System, and there is no way to get the system onto Firmware Version 8.00123 or higher.

Honeywell lynxtouch l5100 lynx touch wireless alarm control panel

But since Resideo didn't begin locking the required MAC prefix to 00D02D until 5.05000, an L5100 running a firmware version of at least 5.00838, but less than 5.05000, can support all L5100-WIFI units, regardless of their MAC prefix. Therefore, if you have an old Honeywell L5100 System lying around that you were thinking could never be monitored again unless you found a used L5100-WIFI with the old MAC prefix, it may be a good idea to check its firmware to see if it falls in that range.

If you want to check the firmware for a Honeywell L5100, you can do so by choosing Security > More > Tools > enter your Master Code (default 1234) > Test. The firmware revision will be displayed at the top of the screen. This process is the same for any LYNX Touch System, so you can also use this method to check your L5200, L5210, or L7000 firmware. Below is a picture of a Honeywell L7000 on Firmware Version 9.00209..

If you find that your L5100 is running a firmware version of 5.05000 or higher (5.15000 or higher in Canada), then you will be limited to using the older L5100-WIFI with the MAC prefix of 00D02D. With any luck, you may be able to find a used model somewhere with the older prefix. But should your L5100 be running a lower firmware, then the system will be able to support any L5100-WIFI model, including the new ones that you can purchase from Alarm Grid. This is an excellent way to get an old L5100 System set up with low-cost IP monitoring.

Of course, if you have an L5200, L5210, or L7000, then it is recommended that you get the Honeywell LYNXTOUCH-MSD Firmware Updater Tool to upgrade the system firmware to the latest version. The latest firmware is 9.0213 at the time of this writing. Updating to the latest firmware version is always recommended. And as long as the firmware version is 8.00183 or higher, the system can support all versions of the L5100-WIFI, regardless of the MAC prefix.

If you have any questions about the L5100-WIFI or the Honeywell LYNX Touch Systems, then please reach out to us! We are best contacted via email at support@alarmgrid.com. Our hours for checking email run from 9am to 8pm ET M-F. This is also a great email to reach us if you are interested in starting new monitoring service. We look forward to hearing from you!

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It's time for another video recap! There are eight (8) new videos this week, all featuring yours truly. We spent a lot of time working on the 2GIG GC2e again. We also covered the process for backdooring the Honeywell LYNX Touch Panels, and we touched on the IQ2+. Let's check out the videos!

Alarm grid inside security stickers

Pairing a Z-Wave Device with the 2GIG GC2e

I show you how to pair a Z-Wave device with a 2GIG GC2e Security System. The 2GIG GC2e serves as a Z-Wave Plus controller, which allows you to pair smart home automation devices with the system. Devices can be controlled locally at the panel, as well as remotely from Alarm.com if the system is monitored. There are many types of Z-Wave devices you can use with the GC2e, including lights, door locks, smart thermostats, and more!


Programming a Wireless Zone On a 2GIG GC2e

I show you how to program a wireless zone for a 2GIG GC2e Alarm System. Every sensor used with the 2GIG GC2e will take up at least one zone. The GC2e System has sixty (60) wireless zones available. You can pair sensors from the Honeywell 5800 Series, the 2GIG 345 MHz Series, and the 2GIG eSeries Lineup. We recommend auto-enrolling any new sensor to prevent entering an incorrect Serial Number. Auto-enrolling will also confirm successful communication.


Programming a Key Fob for a 2GIG GC2e

I show you how to program a key fob for a 2GIG GC2e Alarm Panel. A key fob is a small, handheld device that you can use to arm and disarm your system. You can very easily carry around a key fob in your pocket or purse, and they are great for putting on key rings. Popular key fob options for the 2GIG GC2e System include the 2GIG KEY2-345, the 2GIG KEY2e-345, and the Honeywell 5834-4.


Adding & Changing User Codes On a 2GIG GC2e

I show you how to add and change user codes on a 2GIG GC3 Security Panel. The GC2e has (64) user code slots available. You need a valid user code to successfully disarm the system. It is recommended that everyone who uses the system regularly has their own user code so that you can keep track of who uses the system. You can also apply a schedule to a code so that it only works at certain times.


Using the Backdoor to Enter Programming On a Honeywell L5200 or L5210

I show you how to use the backdoor method on a Honeywell L5200 or L5210. The backdoor method involves rebooting the panel and then performing a special sequence of commands as the system reloads. By completing this process, you can get into programming if you were previously locked out. Please note that the backdooring process will not work if the system is currently in an armed state. You will need to disarm the system before you can backdoor.


Getting Back Into Programming On an L7000 If You're Locked Out

I show you how to get into programming on a Honeywell L7000 if you're locked out by using the backdoor method. There are two (2) main reasons why you would become locked out of programming. The first is that the option "NO" was selected at the prompt asking if the installer should be allowed to re-enter programming. Always choose "YES" when exiting programming. The other possibility is that you do not know the Installer Code for the system. Do not change the Installer Code from its default of 4112 to avoid being locked out.


Secure Arming On the Qolsys IQ Panel 2 Plus

I demonstrate the Secure Arming feature on the Qolsys IQ Panel 2 Plus. When Secure Arming is enabled, you must enter a valid user code or the Master Code when arming the system. Normally, the system can be armed without providing a code. Additionally, you must also provide a code if you go to cancel an arming session during the Exit Delay countdown if this feature is enabled. Many parents with small children enable the feature to prevent the system from being armed accidentally.


IQ Panel 2 Exit Delay Increased After Opening Door

I explain why the Exit Delay timer on the Qolsys IQ Panel 2 Plus will automatically increase after opening a door. This is due to a false alarm prevention feature called Auto Exit Time Extension. This feature is activated if two (2) Entry/Exit faults are detected during the Exit Delay countdown. When you fault the first E/E Zone after arming, the system assumes that you have left the building. Then when another E/E fault is detected, the system assumes that you have returned. It then gives you an added 60 seconds to exit the building. If you quickly re-entered the premises because you forgot something, this prevents you from having to disarm and then re-arm the system.

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Are you moving into a new home? Alarm Grid will do its part to help make your relocation as easy as possible! You can usually bring your existing security system and activate it for monitoring service at your new house. We can help you every step of the way, from planning to testing!

2gig gc3e at and t lte 3 1 kit wireless encrypted alarm system 3

Before you cancel your existing service, you should remember that Alarm Grid charges you month to month. When you pay your monthly bill, you are essentially paying in advanced for your next month of monitoring service. If you plan to move then you should try and cancel your service before your next billing cycle. That way, you won't get charged an extra month. We are happy to cancel your plan at the last minute if it means preventing an extra bill. But we can't refund you once you have already been charged, so make sure to plan accordingly. Keep in mind that there are no fees to cancel service, or to start new service. You will not pay anything extra to bring your service from your old location to your new one. To us, this is the same as us cancelling an old account and opening a new one.

When making move, you are often left to decide whether you should bring your existing system or start fresh with a new one. And really, it depends. If you have a wired system that would be difficult to bring, or if you have an older wireless system, then it might worth getting a new system. This could also be a good time to get a new LTE cellular communicator if you have been using an older 3G or CDMA module. On the other hand if you have one of the newer wireless systems that we often talk about, like the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, or the 2GIG GC3e, then you should totally bring it! You can also bring your wireless sensors and set them up around your new home.

Whether you brought your existing system or found a new one, you will follow the same general process for setting it up. If you don't want to mount the panel to the wall, then a desk mount might be a great option. And if you are using double-sided foam tape to mount your wireless sensors, then you will probably want to pick some up. Double-sided foam tape isn't too expensive, and you can find it in pretty much any major retail outlet or a hardware store. You can always drill some holes and hard-mount your panel and sensors if you prefer. It's completely up to you.

Once you have your system set up, you can go through the same easy activation process as one of our new customers. Remember that you or a designated individual will need to be on-site and able to work with the system at the time of activation. Check these tips for making your activation as easy as possible. You should visit our monitoring page or email us at support@alarmgrid.com to choose an activation slot. The activation is a great time to get an updated Certificate of Alarm for an insurance discount at your new home. Just make sure to have all of the applicable sensors powered on and enrolled with your system before the activation. And please feel free to email us beforehand if you have any questions. We have activation slots available from 9am to 8pm ET M-F. We look forward to helping you during your move

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Hi DIYers! We have great news for anyone clinging on to an old Honeywell LYNX Touch L5200 System. The panel now supports the use of a new Honeywell LYNXTOUCH-MSD Updater Tool and can be upgrade to the latest firmware. This means the L5200 can now use one of the LYNX Touch LTE Communicators!

Honeywell l5200 lynx touch wireless home security system and alarm control panel

This news was brought to our attention thanks to Resideo Technical Notification #43, which you can view here. According to this document, the L5200 can now receive a firmware upgrade from a newly released LYNXTOUCH-MSD Firmware Updater Tool. These newly released updater tools will have the following sticker on the box:


It is our understanding that any existing LYNXTOUCH-MSD Firmware Updater Tools WILL NOT work with the L5200. However, we are still awaiting word from Resideo regarding confirmation. We also believe that it will no longer be possible to have firmware updates pushed down to the L5200 over-the-air (OTA). Instead, all future updates for the L5200 must now occur using the updater tool. Please note that by upgrading the L5200 System to run the latest firmware, AlarmNet360 will view the system as an L5210 running the latest firmware. As far as AlarmNet is concerned, the L5200 and L5210 are the same system once the panel is on the latest firmware.

Update: Resideo confirmed that only LYNXTOUCH-MSD Firmware Updater Tools manufactured after October 2019 will work with the L5200.

The new updater tool will also continue to support the L5210 and L7000 Systems like normal. For more information on using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool, please review this helpful FAQ. We offer step-by-step instructions and a video that will help you use the device to upgrade any Honeywell LYNX Touch System.

By upgrading to the latest firmware, you can use the LTE cellular communicators with the L5200 System. These include the Honeywell LTE-L57A (AT&T LTE) and the Honeywell LTE-L57V (Verizon LTE). Upgrading to LTE is crucial for extending the life of your security system. Please note that Firmware Revision 9.00.209 or higher is needed to use the LTE-L57A, and Firmware Revision 9.00.201 or higher is needed to use the LTE-L57V.

Remember that older cellular networks like AT&T 3G and 4G and Verizon CDMA are set to be shut down in the coming years. Meanwhile, support for LTE Networks will be maintained well into the very distant future! Remember that Alarm Grid customers will need a Gold Plan or higher to use cellular communication with any system.

Additionally, you might also need to update the firmware for your L5200 to use a newer Honeywell L5100-WIFI Module. Any L5100-WIFI module with any updated MAC prefix can only be used with a LYNX Touch System running Firmware Revision 8.00.183 or higher. If your L5200 is running an old firmware version, you can upgrade to the latest version using the newly enhanced LYNXTOUCH-MSD Updater Tool. This will allow you to use any L5100-WIFI Module with the system. More information on the L5100 MAC prefix update can be found in this blog post.

This is certainly great news for any L5200 owner, as the system has essentially been "resurrected", and can now be set up to use fast and reliable dual-path connectivity (LTE & WIFI) just like any top-of-the-line security system! If you have any questions about the Honeywell LYNXTOUCH-MSD Firmware Updater Tool or any of the products on our site, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you!

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We have learned that the LYNX Connect App has been discontinued. The app can no longer be downloaded from the Apple App Store or the Google Play Store. Users wanting a second on-site option for controlling a LYNX Touch should use either a keypad or Total Connect 2.0, or upgrade to the Lyric.

Honeywell l7000 wireless home security system with 7 inch screen

The LYNX Connect App is a handy tool for many LYNX Touch users, It allows users to control a LYNX Touch System from a separate on-site device, all while enjoying the same user interface as the LYNX Touch System itself. The LYNX Touch Panel must have an L5100-WIFI Card installed and be on the same WIFI network as the device that is using the app to control the system. The app is designed for use with the L5100, L5200, L5210, and L7000 systems.

A very common application of the LYNX Connect App is to use it on a tablet that is mounted to the wall. By doing this, you can essentially have the tablet operate as a touchscreen keypad for the system. Many users find this to be a desirable option, as it is really the only way to obtain a secondary touchscreen controller for a LYNX Touch. By using a cheap tablet, you can readily establish a great secondary keypad for your system. Unfortunately, the discontinuation of the app means that this is no longer an option for many LYNX Touch users.

It turns out that all Firmware Versions 9 and higher for the LYNX Touch Systems does not work with the LYNX Connect App. In order to support the LTE communicators, a LYNX Touch System will need to be on some Firmware Revision that is higher than Firmware Version 9. The minimum Firmware Revision required depends on which LTE module you are using.

The LTE-L57A requires Firmware Revision 9.00.209 or higher, while the LTE-L57V requires Firmware Revision 9.00.201 or higher. Rather than update the app to make it compatible with the newer versions, Resideo made the decision to discontinue support. As a result, it is no longer possible to get the app for an Android or iOS device. Remember that the latest LYNX Touch Firmware Version is only available for the L5200, L5210 and L7000 Systems. If you have an L5100, then your system is running a lower Firmware Version, and it will still work with the app.

If you already have the LYNX Connect App downloaded, and your LYNX Touch System is running less than Firmware Version 9, then you can still continue to use the app. Many L5210 and L7000 users who use IP-only monitoring never upgraded to the latest Firmware Version. This is because the newer Firmware Versions only really benefit users with cellular connectivity. Just be aware that if you ever need to replace your Android or iOS device, you will not be able to re-download the app. And if you ever upgrade to Firmware Version 9 or higher on your panel, then the app will no longer work.

Remember that Firmware Version 9.00.201 or higher is needed to use the LTE-L57V, and Firmware Version 9.00209 or higher is needed to use an LTE-L57A. These updates are very important, as LTE is so crucial. If you want to replace a tablet that served as a secondary keypad using the LYNX Connect App, then you have a couple of options available. One possibility is to get a Honeywell 5828 or Honeywell 5828V Keypad. Both keypads will pair nicely with any LYNX Touch System.

You might also consider using Total Connect 2.0. This is an interactive monitoring platform that you can use to control your system from anywhere. TC2 is even more versatile and beneficial than the LYNX Connect App. This platform can be used to access the alarm system from virtually anywhere using the Total Connect 2.0 Mobile App. Since you can access it on a smartphone, many users find that it is even more convenient than setting up a second keypad.

Another option is to upgrade to the Resideo Lyric Alarm System. The Lyric has its own app called the MyHome Controller App that works in the same manner as the LYNX Connect App. The MyHome Controller app is still actively supported by Resideo, and it allows a tablet or smartphone to serve as a reliable secondary keypad. Other benefits for the Lyric include HomeKit compatibility, increased zone support, and its encrypted sensor options.

We apologize for any inconvenience that this may have caused. If you have any questions or concerns about the loss of the LYNX Connect App, or if you want to learn more about Total Connect 2.0, then we invite you to reach out to us. Our team is happy to help you determine the best replacement keypad option for your needs. The best way to contact us is by email at support@alarmgrid.com. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST. We look forward to hearing from you!

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UPDATE: The information presented below is outdated. The L5200 can now be updated using the LYNXTOUCH-MSD Firmware Updater Tool. Please read this blog for more information.

Alarm Grid has recently learned that the Honeywell 3GL, the longtime cellular communicator for the LYNX Touch Panels, has officially been discontinued. This leaves the Honeywell L5200 with no available cellular communicator. However, the newer LYNX Touch Systems still have cellular options.

Honeywell 3gl alarmnet cellular communicator for the l5200 and l

The Honeywell 3GL was a cellular communicator that connected with the AT&T 3G Network. It was previously sold as the Honeywell 4GL. But Honeywell smartly changed the name, as it misled many people into believing it was a 4G communicator. The 3GL was compatible with the L5200, L5210 and L7000 Alarm Systems.

As for the L5210 and L7000, there are still cellular communicators available, specifically the LTE-L57A and LTE-L57V. Please note that the L5210 and L7000 must be running Firmware Version 9.00.209 or higher to support LTE-L57A, and Firmware Version 9.00.201 to support the LTE-L57V. More information on this is available here.

With the discontinuation of this module, the Honeywell L5200 now has no available cellular communicator option. Users of the L5200 who want to receive cellular monitoring should strongly consider upgrading to a newer system, such as a Honeywell Lyric Controller. This is Honeywell's newest wireless security system, and it has multiple cellular options available.

Please note that this news does not affect L5200 Systems that are already using an active 3GL Communicator. Any communicator that has already been activated will continue to function as normal. Additionally, if a user is able to find an existing 3GL or GSMVLP5-4G from somewhere else, then we can still activate it for cellular monitoring service with their L5200 System.

One alternative option for L5200 users without a cellular communicator is to go the WIFI-route instead. The system will support the L5100-WIFI module, which will allow the system to connect with a local WIFI network. Although WIFI is not as reliable as cellular service, it can be a good option if a user simply does not want to upgrade their panel. This is also a great option for Honeywell L5100 users, as that system also has no cellular radio in current production.

Finally, the ILP5 is still available for purchase, and it provides hardwired ethernet capabilities for any LYNX Touch Panel. But please note that a LYNX Touch cannot support both the ILP5 and a cellular communicator since they use the same port. Once a Honeywell LYNX Touch System is using IP or cellular communication, it will be capable of being used with the Total Connect 2.0 service.

The following table outlines all of the communicators available for the Honeywell LYNX Touch Systems and their compatibilities with each of these panels:


GSMVLP5

3GL

GSMVLP5-4G

LTE-L57A

LTE-L57V

ILP5

L5100-WIFI

Network AT&T 2G AT&T 3G AT&T 4G AT&T LTE Verizon LTE Wired Ethernet WIFI
Available Discontinued Discontinued Discontinued Yes Yes Yes Yes

L5000

Yes

No

No

No

No

Yes

No

L5100

No

No

Yes

No

No

Yes

Yes

L5200

No

Yes

Yes

No

No

Yes

Yes

L5210

No

Yes

Yes

Yes

Yes

Yes

Yes

L7000

No

Yes

Yes

Yes

Yes

Yes

Yes

If you have any question about this news, please do not hesitate to reach out to us for further assistance. You may email us at support@alarmgrid.com, or you may call us at 888-818-7728 from 9am to 8pm EST M-F. We look forward to hearing from you.

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With Total connect 2.0's December update, Honeywell continues to take both end-user and dealer feedback seriously to improve the platform. In this release, there are improvements in loading speed, multiple changes to the way panel and Total Connect users are handled, as well as the reintroduction of the Night Stay Arming option in both Lyric and Lynx panels, and the addition of Custom Arming in the Lyric panels.

Here's the splash screen for the December update. It outlines all the updates and improvements included with this release. This screen will come up when you first log in to the website after the update, but you can always access it from the About Screen in TC2 by following the "What's New in this app" link. This is also where you can provide feedback directly to Honeywell regarding the page.
What's New Splash Screen

The user administration section is now more streamlined, allowing you to view current or all location's users, as well as add users to any or all locations, for multi-location accounts, from a single screen. The process of adding a user is now menu driven, making it much simpler

New Menu Driven User EditingAdd User Prompts

In the security screen, on Lyric and Lynx Touch panels, you now have the option to Arm Night Stay, if there are any interior zones on your system programmed with Night Stay enabled. On Lyric panels, you also have the option to choose Arm custom. When you do, you'll be presented with a screen showing all available zones. Any zones you select with a check mark will automatically be bypassed, with the rest being armed. Security Screen with Night Stay and Arm Custom
You can choose whether or not you want the system to provide you with an Entry Delay, once armed. The panel will always provide an Exit Delay. Keep in mind that even though you may be bypassing all motion detectors, the panel considers this an "Away" arming, and will sound the Exit Delay beeps, if enabled. The panel does know the difference between arming via Total Connect 2.0, and arming via the keypad, so Auto Stay arming logic will not apply in this situation, as it would if you custom armed through the Lyric panel itself.
Arm Custom

Notification edits are now much easier to perform, and can be done directly from the Notification List page. You can still toggle a notification on or off quickly and easily, but you can also add a new notification Group from a drop down menu, and you can click on the name of the Notification Event to access an Edit screen, where you can change the name of the notification, shown as the subject of the notification message when it's received, add additional groups, then set those groups to also receive this notification, and so on. The Save option will only be available if information is changed on this screen.Edit Notification

I'm glad to see Honeywell is taking input from both dealers and end-users seriously, and I look forward to seeing more improvements in the future. What do you think about the new features and improvements to Total Connect 2.0? What other changes would you like to see? Let us know in the comments section!

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With heavy hearts, we are sorry to announce that the Total Connect 2.0 service, powered by Honeywell, no longer supports the slide show feature.

While most Total Connect 2.0 users probably never even knew this feature existed, it was a pretty cool option for turning a LYNX Touch security system (models L5100, L5200, L5210 and L7000) into a digital picture frame.

From the TC2 Locations module, you could edit the house icon and click on the 'Edit Slide Show' button to upload images to your account from your computer. Honeywell's servers then download to the LYNX Touch system associated with that TC2 account/location (as long as the system had an ILP5 or L5100-WIFI internet communicator installed and online). Once the images were downloaded to the system, you could use the master programming mode (Security > More > Tools > enter Master Code) to go to the Slide Show option and setup your images to display on the panel's touchscreen when the system was sitting idle.

Honeywell indicated that the feature was removed due to "cyber security concerns" and while you can no longer use your LYNX Touch system as a digital picture frame, the new Lyric Controller does still offer the Slide Show feature. You just have to use a USB stick to load the images to the Lyric locally as the feature has been removed from Total Connect 2.0 on all systems. We have an FAQ on how to use the slide show feature on a Lyric system online at https://www.alarmgrid.com/faq/how-does-slide-show-... and if you have a LYNX Touch system now that was using this feature and want to discuss upgrading to a Lyric, we'd be happy to help. You can email us at support@alarmgrid.com or call us M-F 9-9 EST at 888-818-7728.


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AT&T has been announcing a deprecation of the 2G radios for a number of years. At midnight January 1, 2017, the network was turned off.

If you're one of the many Americans who has a 2G alarm system, and you've been caught flatfooted for one reason or another, Alarm Grid is here to help. For those who upgrade their 2G radio programmed to a different company's service to a new radio, Alarm Grid will provide 2 months of free monitoring.

If you have a bf error showing on your panel or a Check 103 error, we have some great FAQs explaining what you need to do to fix the error. Additionally, below, you will find a guide explaining how to go about fixing the problems. Generally you will need to replace your radio - a move that is dependent on the type of system you have. The following alert is on our FAQs pertaining to this issue, and will walk you through what you need to do to upgrade.

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Honeywell's flagship L5200 panel has been discontinued. Since June of 2014, the L5200 has been the lesser, more affordable counterpart to the L7000. At Alarm Grid, the L5200 has been our best selling panel, and we are sad to see it go. Though it is being replaced by a panel that is nearly identical.

When released, Honeywell said that the L5200 would be the last panel they ever released with a POTs connection, although its replacement appears to have included the connection. The main difference between the L5200 and the new L5210, as you can see in the image below, is the smaller screen and the shape/type of the buttons. Honeywell has developed the L5210 to look more like its large-screen counterparty, the L7000. The panel is a sleek looking product, and while the smaller screen may make the unit a bit less attractive than the L5200, it's worth noting that the price of the new panels is between 5 and 10% cheaper.

As of today, Alarm Grid is discontinuing the sale of the l5200 and selling only the L7000 and L5210s. We have also switched out the old L5200 kits, and are now selling the L5210 in kits that are the same as the L5200 kits (Our most popular L5210 kits are the L5210PK-WIFI, L5210PK10-WIFI, and the L5210PK10-WIFI-3G).

For those who have the old, L5200 model, worry not. The systems are effectively the same and all the products that work on the L5200 work on the L5210 and vice versa. If you need help with your L5200 or L5210 system, need communicators, or just have general use questions, please let us know or email us at support@alarmgrid.com.

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