Site Announcements Posts

2GIG GC2e and 2GIG GC3e users have some new options available, as two (2) new products have been added to the growing 2GIG eSeries Lineup. These are the 2GIG TAKE1e-345 Wired to Wireless Converter and the 2GIG TILT1e-345 Tilt Sensor. Both products are available now from Alarm Grid.

If you are not yet familiar with the 2GIG eSeries Sensors, they offer a more secure wireless connection than the non-encrypted 2GIG 345 MHz Sensors. By utilizing wireless encryption, the 2GIG eSeries devices are nearly impossible for potential intruders to disrupt or takeover wirelessly. This can provide added peace of mind for end users. Just keep in mind that the 2GIG eSeries Sensors will only work with the 2GIG GC2e and 2GIG GC3e. They are not backwards compatible with the older 2GIG Panels, like the 2GIG GC2 and 2GIG GC3.

The 2GIG TAKE1e-345 Encrypted Wireless Takeover Module is a wired to wireless converter that is primarily used when upgrading to a GC2e or GC3e from an older wired alarm panel. When setting up the 2GIG TAKE1e-345, it is recommended that you keep the existing panel in place. This is because the TAKE1e-345 will draw power from the exiting panel, as the unit does not come with its own power supply. Once the device is set up properly, your existing wired sensors will be able to communicate with your GC2e or GC3e across an encrypted wireless protocol.

The 2GIG TILT1e-345 Encrypted Tilt Sensor is a tilt sensor designed primarily to monitor garage doors. The device works by sending an alert signal to the panel whenever the unit is tilted more than 45 degrees. Normally, the TILT1e-345 is mounted vertically on top of a garage door. When the garage door is opened, the sensor will shift to a horizontal position. This will trigger the sensor and tell it to alert the panel. Other potential uses for the 2GIG TILT1e-345 include use on mailboxes, pet doors, and hinged crawl space doors. Really, any structure that opens vertically can make use of the sensor.

Both of these great sensors are now available from Alarm Grid. If you have any questions about the 2GIG TAKE1e-345 or the 2GIG TILT1e-345, or if you want to learn more about how you can monitor your 2GIG GC2e or 2GIG GC3e, then please contact our team by emailing support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid has learned that Johnson Controls has acquired the remaining stake of Qolsys. Johnson Controls now fully owns Qolsys. The press release from Qolsys states that all key Qolsys leaders and founders will remain at the company's Silicon Valley headquarters in San Jose, CA.

Jeff Williams, President of Global Products for Johnson Controls said of the acquisition:

"Qolsys has grown from a startup to a leading security platform provider with over 4,000 dealers and service providers worldwide. Johnson Controls sees long-term opportunities to bring Silicon Valley innovation and culture to our broader cloud-enabled IoT solutions in building management, fire and HVAC businesses... The opportunity to acquire Qolsys allows Johnson Controls to achieve operational efficiencies and scale across our global markets."

Johnson Controls had already owned the majority of Qolsys. This latest acquisition now puts the entire company under the ownership of Johnson Controls. In addition to Qolsys, the Johnson Controls banner also includes the likes of DSC, Bentel, Visonic, PowerG, and Tyco. The company has certainly assembled an extensive collection of security products and namesakes. Now with Qolsys fully under their control, their expansion should only continue.

As part of the move, Qolsys CEO Dave Pulling will transition to the role of Vice President and General Manager of Global Intrusion Products for Johnson Controls. According to Pulling, Johnson Controls will remain committed to serving existing Qolsys users, while also setting their sights on potential global growth. As for the Qolsys namesake, it shouldn't be going anywhere, and it will continue to represent various panels, sensors, and accessories.

Interestingly, the bottom of the press release from Qolsys hints at a "fourth generation IQ Panel", with a very vague release date of 2021. The press release states that the Fourth Gen IQ Panel will feature a "Qualcomm Chipset with support for AI, M2M, and Next Generation Connectivity". This is the first we've heard about a 4th-gen IQ Panel, but it really sounds like exciting news. We don't have any other details about a 4th-gen Qolsys IQ Panel at this time, but we will definitely keep our eyes open for more news.

Qolsys is currently known for their state-of-the-art IQ Panel 2 Plus. The company is set to release the lower-cost Qolsys IQ Hub later this year, which will represent the "third gen" in the IQ Panel lineup. Also on the roadmap for Qolsys is the upcoming Qolsys IQ Router. And last month's release of the DSC PowerG Wired to Wireless Converter was big news for many Qolsys IQ Panel 2 Plus users. It goes without saying that the company has been frequently making some big waves in the security industry.

Alarm Grid has frequently praised Qolsys Panels for their intuitive designs and simple user interfaces (UIs). We have found that the IQ Panel 2 serves as a great option for new users who aren't necessarily accustomed to, or experienced in, operating alarm systems. We hope that this will continue for Qolsys, even as they are now operating fully under the Johnson Controls banner. Many end users appreciate having easy-to-operate security systems greet them in their homes and businesses. Our hope is that Johnson Controls and Qolsys do not lose sight of that vision.

If you have any questions about the Qolsys IQ Panel 2 Plus, or any other security product from Johnson Controls, or if you want to learn more about monitoring service, please send an email to our team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that Qolsys has released a fix for the 6.81.03 Z-Wave Firmware for the IQ Panel 2 and IQ Panel 2 Plus. With this fix, the 6.81.03 Z-Wave Firmware is once again available for download for any Qolsys IQ Panel 2 or IQ Panel 2 Plus running System Firmware Version 2.4.2 or higher.

The saga regarding Z-Wave Firmware 6.81.03 for the IQ Panel 2 has been ongoing for quite awhile now. For anyone who isn't fully in the loop, we will provide a brief recap of the events.

In September of last year, Qolsys released IQ Panel 2 Firmware Version 2.4.0. Any newly manufactured IQ Panel 2 Plus System with 2.4.0 or higher pre-installed would have the 6.81.03 Z-Wave Firmware already pre-installed out of the box. Those with an older IQ Panel 2 or IQ Panel 2 Plus System that had been upgraded from a lower system firmware version would need to separately update the Z-Wave firmware for the system if they wanted to use the associated features.

To be clear, updating the Z-Wave firmware on an IQ Panel 2 or IQ Panel 2 Plus is optional. The 6.81.03 Z-Wave Firmware only provides the Smart Start feature for enrolling compatible devices via a scanned QR code, and it upgrades the panel's automation security protocol from S0 to S2. If a user doesn't need and/or doesn't care about these features, then skipping the update is fine. Unlike panel firmware for the IQ2, the system's Z-Wave firmware isn't as important to have on the latest version. Many users chose to skip the update entirely. And that remains the case now. If you do not want the update, then you do not need to apply it.

Later, in July 2020, Qolsys discovered problems with Z-Wave Firmware Version 6.81.03. Once this happened, Qolsys took the associated patch tag off the network so that it could no longer be downloaded. But now that Qolsys has corrected the associated issues, the update is once again available for download. Anyone who performs the upgrade now will download an updated version of the 6.81.03 Z-Wave Firmware to the panel. This updated version does not have the problems and issues that were associated with the earlier version, even though they are both referred to as Z-Wave Firmware 6.81.03.

Of course, there are some users who still have the faulty version of the 6.81.03 Z-Wave Firmware on their panels. For these users, the problem can be corrected by performing a system firmware update for the IQ Panel 2. In other words, upgrading to the latest system firmware (2.5.2) with the 6.81.03 Z-Wave Firmware already installed will update the panel's Z-Wave firmware from the faulty version of 6.81.03 to the newly updated version that has the fixes applied. Users who were already running 2.5.2 at the time they applied the faulty Z-Wave firmware patch, will need to wait for the next firmware release to fix the problem. According to Qolsys, their IQ Panel 2 System Firmware Version 2.5.3 will be made available later this month. More information on IQ Panel 2 System Firmware can be found on this helpful page.

We understand that this may be a bit confusing, so we have broken IQ Panel 2 and IQ Panel 2 Plus users into three (3) categories. Find the bold statement below that applies to you, and follow the corresponding instructions. It may also be helpful to check and see whether or not your IQ Panel 2 is on Z-Wave Firmware 6.81.03. To do this, press the small grey bar at the top of the main screen, and choose Settings > Advanced Settings > enter Installer Code (default 1111) > About > Z-Wave. You should see the current Z-Wave Firmware listed.

1. My IQ Panel 2 is NOT on Z-Wave Firmware 6.81.03.

If your IQ Panel 2 is not on Z-Wave Firmware Version 6.81.03, then that tells us two things. For one, it means that the panel was originally manufactured with a system firmware version of less than 2.4.0. Second, it also means that no updates to the system's Z-Wave firmware have ever been applied.

Since you haven't updated the Z-Wave firmware for the system before, you can apply the update as normal. You will be downloading the newly updated 6.81.03 that has the proper fixes applied. Please see this helpful FAQ for more information about applying the patch tag.

Remember, your IQ Panel 2 must be on at least System Firmware Version 2.4.2 to apply the 6.81.03 Z-Wave Firmware. If your system is not on a high enough firmware, then now is a great time to update to the latest system firmware version, which is Version 2.5.2. Alternatively, you might choose to wait a few weeks for System Firmware Version 2.5.3, since it's coming so soon.

Another option is to just skip the Z-Wave update entirely. The older "pre-6.81.03" Z-Wave firmware versions are very stable, and they generally work great. All you are getting by updating the Z-Wave firmware is access to the Smart Start feature and an upgrade for your system's Z-Wave Security Protocol (from S0 to S2). If you do not care about these updates, then you can simply take no action.

2. My IQ Panel 2 is on Z-Wave Firmware 6.81.03, but I'm not on the latest System Firmware 2.5.2.

Your panel is on Z-Wave Firmware Version 6.81.03 either because it was manufactured that way, or because a Z-Wave firmware update was manually performed. In either case, the 6.81.03 Z-Wave Firmware Version your system is running is flawed, and we strongly advise applying a fix. There is no way to "downgrade" to an older Z-Wave firmware, so you must apply the newly fixed 6.81.03 Z-Wave Firmware to the panel.

Luckily, Qolsys made it very easy to fix the issue for users in this situation. All you need to do is update the system firmware to the latest version. By updating to System Firmware 2.5.2 with the 6.81.03 Z-Wave Firmware already installed, the appropriate fix will be applied so that your system's Z-Wave firmware will work in the proper manner. We recommend checking our IQ Panel 2 Plus System Firmware Updates Page for more information.

3. My IQ Panel 2 is on Z-Wave Firmware 6.81.03, AND I'm already on System Firmware 2.5.2.

Since your system is already on the latest firmware, you cannot perform a firmware update to fix the issue. Any user in this situation will not be able to take any action towards fixing their faulty Z-Wave firmware until Qolsys releases IQ Panel 2 System Firmware Version 2.5.3. Once 2.5.3 is available, you can download that Z-Wave firmware, and the updated 6.81.03 Z-Wave Firmware will also be automatically applied at that time. Qolsys says that System Firmware 2.5.3 will be made available later this month. Alarm Grid will post an update blog once 2.5.3 is available, so make sure to stay tuned.

UPDATE: Qolsys IQ Panel 2 Plus Firmware Version 2.5.3 is now available! Please see this blog post for more information.

We understand that this is a lot of information to take in for a relatively simple issue. If you need any clarification regarding the issue, or if you want to learn more about our monitoring services, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid noticed a new addition to the AlarmNet360 platform for alarm dealers. There is now a banner counting down to the end of the respective AT&T 3G and Verizon CDMA network shut downs. It's another indication that the 3G Sunset is indeed a very pressing matter in the alarm industry.

If you are not familiar with the 3G/CDMA Sunset, it refers to quickly approaching dates at which the AT&T 3G Cellular Network and the Verizon CDMA Network will be permanently shut down and deactivated. Other cellular service providers also have their own dates for when they will decommission their older networks in favor of faster and more reliable LTE and 5G cellular networks. But for the alarm industry in the United States, the AT&T and Verizon shutdowns are particularly important, as many alarm systems rely on communication through these networks.

According to the banner shown on AlarmNet360, the AT&T 3G Sunset is set to occur after January 31, 2022. Likewise, the Verizon CDMA Sunset, according to the banner, will occur after December 31, 2022. We want to make it very clear that Alarm Grid is NOT stating that these are "official" dates for the respective network shutdowns. This is just what AlarmNet is displaying on their dealer portal. But it is our understanding that these dates are accurate and very important for end users to consider.

When a cellular network is shut down, any device communicating across that network will stop working. This includes many cellular alarm monitoring communicators that security systems depend upon for providing trustworthy and effective monitoring service. Inevitably, there will be many homes and businesses that fail to make the proper transition and get left behind during this period of adjustment. Our goal is to ensure that this happens to as few Alarm Grid customers as possible.

In preparation for the 3G/CDMA Sunset, AlarmNet has stopped allowing activations for these older cellular modules. Similar measures have also been taken by Alarm.com. But just because new activations are no longer permitted does not change the fact that there are many existing communicators out there.

Alarm Grid has promised to continue providing support for these modules as long as possible. We know that there are many people who aren't necessarily in a position to purchase a new communicator and/or an entirely new alarm panel right away. We're doing our best to accommodate everyone. But once an associated cellular network is shut down, there is nothing we can do. This is completely in the hands of the cellular service providers, and it is entirely out of our control. We fully understand the need to decommission older networks in favor of better technology, and we know that cellular service providers are making these decisions in the best interest of everyone involved. But we need to urge our customers. Do not get left behind.

The 3G/CDMA Sunset is not something to take lightly. There will be some homes and business that do not get the memo and/or decide to not take any action. They will be left vulnerable and unprotected. That is an unfortunate reality of the situation. But you do not need to let that happen to you or those around you. Most systems will allow you to replace an existing 3G or CDMA Communicator with a newer LTE communicator.

The term LTE stands for "Long-Term Evolution". Cellular service providers like AT&T and Verizon are planning to keep their LTE networks active and in-service for many, many years into the future, possibly even decades. The LTE networks will serve as a reliable backup for the new 5G networks, for which the infrastructure is still being rolled-out. Even as cellular technology continues to evolve and change, the LTE networks will remain as a stronghold, keeping millions of security systems monitored and protected. Cellular service providers will not let their LTE infrastructure go to waste. These networks will be there for your home or business when you need them the most.

If you haven't upgraded to LTE yet, please contact us. We will help you explore your options so that you can make an informed decision. Depending on your current equipment, you might only need to buy a new communicator. Others will need to replace entire alarm panels. Our technicians can provide more detail once we know exactly what you are working with. We understand that it might be difficult or impossible for you to purchase new alarm system equipment right now. That's fine. You still have time. But time is running out. You need to start preparing and thinking about these things now. That's why AlarmNet has slapped a giant banner marking the countdown dates. Take action now, if possible, so that you aren't racing to make an upgrade at the last minute.

For Alarm Grid customers it is important to note that, in most cases a communicator replacement will require that you work with one of our trained technicians. In some cases, this can be done without an appointment, but in many cases an appointment will be required. So please, also keep this in mind when you're planning to upgrade your equipment. If everyone who needs an upgrade waits until the last minute, the wait for an available appointment time may get longer than usual.

The best way to contact us regarding any questions or concerns you might have about the 3G/CDMA Sunset is to email support@alarmgrid.com. Please let us know about the security system equipment you currently have so that we can provide the most comprehensive and complete support possible. We may even ask for pictures of your panel and/or communicator so that we can help you to the best of our ability. Remember that our support hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you and ensuring that your security system is kept monitored for many years to come!

Just weeks after their last update, Alarm.com is already touting a new mobile app version for both Android and iOS. This time, it's Version 4.14. It will offer some new features and stability fixes. Users should upgrade as soon as possible once available. The update should be released soon.

The main upgrade featured in Alarm.com Mobile App Version 4.14 involves the Alarm.com Doorbell Cameras. Specifically, these are the SkyBell ADC-VDB101 and SkyBell ADC-VDB102 Round Doorbell, as well as the SkyBell ADC-VDB105 and SkyBell ADC-VDB106 Slimline Doorbell. Mobile App Update 4.14 adds new actions to the Doorbell Call Menu within the app. This will allow users to more quickly respond to visitors.

Through the Doorbell Call Menu, users will be able to adjust their lighting devices, control their garage doors, and even arm their systems. Previously, the Doorbell Call Menu only allowed users to disarm their systems and operate Z-Wave door locks. We expect that this increased functionality will prove to be very useful for end users who have video doorbells set up for use with the Alarm.com.

And like always, a new update should provide general stability improvements and a more consistent end user experience overall. That is why we recommend updating to the latest version as soon as it is available. Alarm.com tends to have somewhat of a delay between announcing new app updates and actually releasing them. Don't be surprised if Version 4.14 isn't released for several days from now.

If you have any questions about Alarm.com, or if you are interested in starting Alarm.com monitoring service, please reach out to us! We would be happy to help you get started with your own Alarm.com Security System for your home or business. The best way to contact us is to email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid customers who receive central station service through CMS can now follow a new process for setting up an account with MyAlarms.com. This process is more streamlined, and it makes it much easier and more convenient to get started. Now is a great time to build a MyAlarms.com account!

If you are not familiar with MyAlarms.com, it is a service platform available for those receiving central station service through Criticom Monitoring Services (CMS). Criticom is the official central station partner of Alarm Grid. All of our customers who receive central station monitoring service for homes and/or businesses in the United States are protected by CMS.

By using MyAlarms.com, you can access your personal account to put your system on test mode, view your account information, and access your signal history, all without having to call CMS. This is extremely convenient, and it helps CMS to keep their lines free for real emergencies that require immediate attention. We very strongly recommend using this complementary service if you receive central station service through Criticom.

To get started with MyAlarms.com, the first thing to do is visit the MyAlarms.com website and click on the "Create New User" button at the bottom. Next, you will need to provide both your CS#, which is your unique number associated with your CMS account, as well as your false alarm passcode. Remember that your false alarm passcode is the secret verbal code you use to tell a central station operator that everything is alright in the event that they call you.

If you need to obtain your CS#, then you should call Alarm Grid at (888) 818-7728 and choose option [9] to be automatically re-routed to CMS. From there, CMS will ask you for both your monitored address and the false alarm passcode on your account. They will then be able to provide you with your CS#. We recommend keeping your CS# and storing it in a safe location. Remember, you can call Alarm Grid and choose option [9] to be re-routed to CMS at any time. It does not need to be during our normal business hours. CMS is 24/7/365.

After providing your CS# and your false alarm password, you will then need to build your user account. This will include choosing a user name for logging in, as well as providing your first name, last name, and email address. Once you click the "Create" button after that, your user account will be successfully created. You will then receive a confirmation email at the email address you provided. Click on the verification link, and use the temporary password to log in. You will then be ask to set a permanent password for your MyAlarms.com account.

Once you have built your MyAlarms.com account, you can use your username and password to perform all of the aforementioned activities. This should be your go-to spot for all things related to your CMS account. Most notably, this is the easiest and best way to put your system on test mode when testing your system. Alarm Grid recommends testing your. system once a month. So make sure to take advantage of this awesome resource!

If you have any questions about MyAlarms.com, or if you are interested in signing-up for Alarm Grid monitoring service, please email us at support@alarmgrid.com. Our team is happy to help you get started! We check our email during our regular business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

If you have a home or business in Canada, and you are looking to receive central station monitoring service, then Alarm Grid is happy to help! Our company is proud to provide service through Rapid Response Monitoring Services (RRMS). We offer many system options for users in Canada.

Rapid Response has been protecting US and Canadian homes and businesses since 1992. The company consists of more than 550 highly trained experts who are dedicated to providing top-quality monitoring service for end users. Alarm Grid has hand-picked RRMS for the protection of our customers in Canada due to their proven success, expertise, and overall reliability.

There are currently two (2) central station locations operated by RRMS. These monitoring centers are located in Southern California (Rapid West in Corona, CA) and New York State (Rapid East in Syracuse, NY). Both monitoring centers are state-of-the-art, and they operate 24/7 for the protection of end users. We are highly confident in their ability to provide outstanding service at all times.

When an alarm or other important system condition is received by RRMS, a trained expert will immediately take action based on what is listed for the end user's monitoring account. This can include requesting immediate emergency dispatch, contacting the end user to make sure that everything is alright, or following other predetermined instructions. RRMS takes special precautions to prevent delays and ensure that help is sent out as soon as possible.

Having two (2) independent monitoring centers provides added redundancy for end users receiving central station service through RRMS. If one monitoring center goes offline for any reason, all incoming signals will be re-routed to the other monitoring center to ensure that end users receive the help that they need. This aspect was essential in Alarm Grid choosing to work with RRMS.

Although the RRMS monitoring centers are located in the United States, they will have no trouble reaching out to jurisdictions throughout Canada and providing necessary assistance. Remember, the exact location of a monitoring center is not very important. What is important is that the monitoring center is able to reliably receive incoming signals and take appropriate action when emergencies occur. And RRMS has that aspect nailed.

It is important to remember that Alarm Grid customers who receive central station monitoring service in the United States will continue to receive service through Criticom Monitoring Services (CMS). We are extremely confident in both our primary monitoring partners CMS for customers within the United States, and RRMS for customers in Canada. To learn more about CMS, we recommend checking out this helpful FAQ.

Of course, a good monitoring station is only one step in the process. You also need a capable security system that can reliably send out signals. And Alarm Grid has that aspect down as well. The options for users in Canada are slightly different than those for users in the United States. We'll cover some of the most popular options below, but we recommend checking this blog post for more complete info on what we can offer for users in Canada.

The ultimate option for Alarm Grid Monitoring Service in Canada is arguably the AT&T LTE Version of the Qolsys IQ Panel 2 Plus. The reason why this system works so well is because its built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada with no extra charges. And since it also has built-in WIFI, you will get dual-path connectivity right out of the box. Just remember that your will need a monitoring plan that includes cellular service.

If you are looking to save money with internet-only monitoring, then the Honeywell Lyric is a great option. Unlike the Alarm.com Panels, the Lyric System can connect with the Resideo AlarmNet360 Servers through exclusively internet protocol (IP), without having a cellular communication path set up. This can save you money, as IP-only plans are typically less expensive than cellular plans. But remember, an internet outage will leave you unmonitored!

Also keep in mind that it is possible to receive alarm monitoring without service through a central station. This is called self-monitoring, and it involves having the end user receive text and/or email alerts when system activity occurs. Using this option it is solely up to the end user to request their own help in an emergency situation. Alarm Grid offers various self-monitoring plans if you do not want to receive central station service through Rapid Response.

If you have any questions about Rapid Response, or if you want to learn more about security panels or alarm monitoring service in general, please reach out to us! The best way to contact our team is to email us at support@alarmgrid.com. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

Note: If you receive central station service through Rapid Response, make sure to save the phone number (800) 932-3822 in your phone. This the phone number that RRMS will use to call you in the event of an emergency. It is very important that you know that this number is not a telemarketer!

Alarm Grid has learned that Qolsys has uncovered some issues with their current Z-Wave firmware (6.81.03) for the IQ Panel 2 and IQ Panel 2 Plus. They are currently working on a new patch tag update to replace 6.81.03. However, the new update patch has not yet been made available.

Qolsys released Z-Wave Firmware Update 6.81.03 to provide the IQ Panel 2 with the Smart Start feature and to upgrade the system's Z-Wave security protocol to S2. Alarm Grid previously covered the 6.81.03 Z-Wave Firmware Version in this prior blog post. Our post specifically focused on the Smart Start feature, but it did provide information on the required Z-Wave firmware version.

Unfortunately, there have been compatibility issues between Z-Wave Firmware 6.81.03 and various Z-Wave devices. The only device that we know for sure has experienced issues with the system is the August Smart Lock Pro. But it is certainly possible that other Z-Wave devices may be affected. We have also confirmed that the August Smart Lock Pro will work fine on IQ2 Systems that have not yet had the 6.81.03 Patch applied.

With the issue in mind, we recommend NOT upgrading to Z-Wave Firmware Version 6.81.03. In fact, Qolsys has removed the 6.81.03 Patch Tag from their servers, making it virtually impossible to apply this update. But if you were planning to apply the update using a different method, such as an SD card, please do not proceed with that action. Just hang tight on the current Z-Wave firmware until the new patch is available.

We also understand that many people have already applied the 6.81.03 Patch. We are disappointed to say that there is no way to "roll-back" or "downgrade" the Z-Wave Firmware to an older version. We apologize for any inconvenience that this may cause. But it is our understanding that most Z-Wave devices should not experience any problems on 6.81.03. If your Z-Wave network is still working as normal, then you should have nothing to worry about.

Alarm Grid does not currently have an ETA on when the new Z-Wave patch tag will be made available. However, we expect that it will be fairly soon. Qolsys is usually very quick and diligent about rolling these things out, and we're sure it is a top priority for the. We will post an update blog after the update has been made available. We then recommend upgrading your system's Z-Wave firmware to the new version as soon as you can.

If you have any questions about the Qolsys IQ Panel 2 or its Z-Wave firmware versions, you can reach us for support@alarmgrid.com. That email is also great if you are interested in starting new monitoring service. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that a new firmware update for the 2GIG GC2e is now available. Firmware Update 1.23 brings support for the 2GIG IMAGE3 Image Sensor (transceiver module required), the ability to program 6-digit codes, and enhancements for the 2GIG TS1 Keypad (transceiver module required).

It is important to note that although the 2GIG GC2e is updated in the same manner as its predecessor, the 2GIG Go!Control GC2, it has its own set of firmware updates. This new update, Firmware Update 1.23, is only available for the newer 2GIG GC2e System. You will not be able to apply this update to an original 2GIG GC2. Of course, you can always upgrade to the newer GC2e if you really want the update!

As far as new functionality is concerned, Firmware Update 1.23 has a few things to offer. The biggest addition is the new ability to use the 2GIG IMAGE3 Image Sensor (ADC-IS-300-LP) with the 2GIG GC2e System. Traditionally, this image sensor was only compatible with the 2GIG GC3 and 2GIG GC3e. But now you can use it with the GC2e as well. Another big aspect of Firmware Update 1.23 is that it includes various enhancements and upgrades for the 2GIG TS1 Touchscreen Keypad when used with the 2GIG GC2e System.

It is important to note that the TS1 Keypad, as well as any image sensor used with the 2GIG GC2e, will require that the panel has a 2GIG XCVR2-345 Transceiver Module installed. This add-on allows the 2GIG GC2e to support the 2-way communication needed to interface with the TS1 Keypad and image sensor units. However, adding a 2GIG XCVR2-345 Transceiver Module to a 2GIG GC2e will remove the panel's ability to interface with 2GIG eSeries Encrypted Sensors. Instead, only non-encrypted 345 MHz sensors, such as 1-way Honeywell 5800 Series Sensors and 2GIG 345 MHz Sensors, will be supported.

According to 2GIG, an update patch for the 2GIG XCVR2-345 will soon be made available to allow the GC2e System to simultaneously support encrypted 2GIG eSeries Sensors, as well as compatible 2-way devices like image sensors and the TS1 Keypad. At the time of this writing, the update patch is not yet available. However, we will provide an update once more information is made available.

Other than that, any new additions from 2GIG GC2e Firmware Update 1.23 are relatively minor. The only other new function is the ability to program 6-digit user codes for the panel and compatible Z-Wave door locks. And like most firmware updates, GC2e Version 1.23 will provide general stability fixes and improvements in performance. Therefore, we recommend that all 2GIG GC2e owners download the update at their earliest convenience.

The easiest way to receive Firmware Update 1.23 is to have it pushed down to the panel from Alarm.com. You can contact your monitoring provider to receive the update. If you are monitored by Alarm Grid, you can email us at support@alarmgrid.com to request the update. You should have your GC2e System powered on an connected with the Alarm.com servers. Since the GC2e does not support IP connectivity and can only connect with Alarm.com across cellular, a small fee will be required to push the update from ADC. This charge will be applied to your next monitoring bill.

Of course, you can also provide the update locally using the 2GIG UPCBL2 Firmware Updater Cable or the 2GIG UPDV Easy Updater Tool. If you are monitored by us and have questions about updating your monitored GC2e locally, or if you have questions about the update in general, please contact us at the same email, support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Back in mid-March, our headquarters shut down due to health & safety concerns from COVID-19. The vast majority of our support, planning, and content teams transitioned to working from home. Well today marks a big step forward, as our headquarters has fully reopened with everyone returning!

As you may recall, we did a partial reopening last month, with our management and content staff returning to the office. Meanwhile, our support technicians and security system planners continued diligently working from home. But today represents the final step of our transition back, as the rest of our team will return to the office and resume business as usual.

We understand that many American businesses have struggled making a safe and efficient transition during this once-in-a-lifetime pandemic. However, we are thrilled to say that Alarm Grid handled this transition beautifully, with minimal disruption and inconvenience. Our team continued providing the best support in the industry to protect homes and businesses of all kinds. We are very proud of our entire staff for the role they played in making this possible.

Now that we are all back in the office, we highly doubt that you (the end user) will notice anything different. We will continue answering phones and emails just like we have been while we were working from home. The only difference is that we will be wearing proper office attire instead of our pajamas. And hopefully, we'll have some more videos ready for you soon, with some familiar faces returning!

The COVID-19 Pandemic has really been an eye-opening for all of us. But we feel extremely fortunate and grateful that Alarm Grid was able to push full-steam ahead without missing a beat. We even helped many homeowners, who were bored to tears hanging around their houses, finally set up their alarm panels that they had been putting off installing. And you can bet they were surprised to learn it was super easy. See, there are positives in every situation!

If you want to join the thousands who have already taken control of their security systems with DIY monitoring from Alarm Grid, or if you are an existing customer with questions about your system, please reach out to us by emailing support@alarmgrid.com. Our team (now back in the office) checks email from 9am to 8pm ET M-F. You may also call us at (888) 818-7728 during those same business hours. We look forward to hearing from you!