Site Announcements Posts

With a new year comes reduced pricing on many of our great existing products. We have just dropped the prices on 73 of our existing offerings. You can certainly find something great to upgrade your existing system or use with a new installation. Let's check out these awesome products!

Before we go through and list each and every reduced price product, we figured we'd go through and talk about some of the ones that excite us the most. After all, sorting through a list of 73 products is pretty daunting. Our initial "best-of" list may help you find exactly what you're looking for. These products are great if you have an existing system, or if you are building a new system and want to add some cool accessories.

These products are presented in alphabetical order:

Alarm.com ADC-V723 Outdoor Camera

The ADC-V723 is the current flagship outdoor security camera for use with the Alarm.com platform. This simple, yet powerful camera makes the perfect addition to any home or small business. It can capture video at up to 1080p quality, and it makes use of High Dynamic Range (HDR) to improve image depth and luminosity.

Alarm.com T2000 Smart Z-Wave Thermostat

If you are still looking for a smart Z-Wave thermostat, then the ADC-T2000 is an outstanding entry-level option. It conveniently wires in place of your existing thermostat to give you smart control over your HVAC system. It can pair nicely with both the Alarm.com and Total Connect 2.0 platforms. You just need a compatible Z-Wave hub to get started.

DSC PG9312 Outdoor Door/Window Sensor

The DSC PG9312 is the premier outdoor contact sensor for any user with a PowerG-compatible security system. It offers a maximum magnet spacing gap of 1.75", which gives you more flexibility in choosing a location for the sensor and magnet. Like all PowerG Sensors, it offers a wireless range of up to 2 km away from the panel, as well as 128-bit AES encryption.

DSC PG9914 Motion Sensor

Anyone with a PowerG Security System looking to add a basic indoor motion sensor should turn to the DSC PG9914. This is a simple, yet effective motion sensor that is great for use in nearly any home or business. It offers a modest coverage area of 39 feet, and the sensor provides pet immunity for small animals weighing up to 85 lbs.

Encore FireFighter FF345 Smoke/CO Listening Module

The Encore FireFighter FF345 is perfect if you have existing high-voltage smoke detectors that you want to integrate into a 345 MHz wireless system. The module can detect both the Temporal 3 sound of an activated smoke detector and the Temporal 4 sound of an activated CO detector. And if your high-voltage devices are one-go-all-go, then a single FF345 can takeover your entire network.

Honeywell 5822T Garage Door Tilt Sensor

Also for 345 MHz system users, the Honeywell 5822T allows your system to monitor your garage door to see if it's opened or closed. This wireless sensor works great for security and automation purposes alike. You might even create a special smart scene that activates as soon as the 5822T detects that you garage door has been opened!

Honeywell IPCAM-WIC1 Indoor Camera

The Honeywell IPCAM-WIC1 Indoor Camera is for anyone with an existing Total Connect 2.0 Video Monitoring service plan that they want to expand upon. This is a simple and straightforward camera that captures video at up to 720p quality. It can be easily rested on a desk or table, and no hard-mounting is required.

Qolsys IQ DW MINI-S Door/Window Sensor

The Qolsys IQ DW MINI-S can be used by anyone with a 319.5 MHz wireless system, including the Qolsys IQ Panel 2 Plus w/ Legacy Interlogix & Qolsys Daughtercard. This is a straightforward door and window contact sensor that makes a nice addition to any compatible system. Its small and compact design allows for a tidy installation.

Please see our complete list of reduced price products in the table below, organized by product type:

If you have any questions about these products or any of the other products on our site, including product compatibilities, please reach out to us. You may also contact us if you want to learn more about our monitoring services. The best way to reach us is to email support@alarmgrid.com. Or you may call us at (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to helping you find the perfect product for your needs!

It's now the new year! Alarm Grid welcomes you to 2020. We hope that you and your loved ones experience good fortune in the new year. And you can be sure that Alarm Grid will be there to present you with the latest security news throughout 2020 as well. Make sure to stay tuned to our blog!

Remember, if you need to contact us for help, or if you want to learn more about our monitoring services, then you should email support@alarmgrid.com. Our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you in the new year!

Welcome to the last post of 2019 by Alarm Grid! We would wish you a Happy New Year and good fortune heading into this new decade. It is our hope that you and all your loved ones have a great new year. And if you haven't checked out our recent 2019 Year In Review Post, please do so now!

In order to celebrate the New Year, our office will be closing early tonight, December 31st, at 6pm ET. Additionally, our headquarters will be closed all day tomorrow, January 1st. During this time, we will not be answering phones, responding to emails, or shipping out orders. Also, there will be no new blog for tomorrow. We apologize for any inconvenience this may cause.

If you need to reach us tonight or tomorrow, then you should email support@alarmgrid.com. We will do our best to send you a proper reply when we return on Thursday, January 2nd, 2020. Until then, we hope that you enjoy New Year's, and we look forward to serving you in 2020.

It's back to work for the Alarm Grid team! We hope that all of you had a nice holiday and spent your time enjoying yourself with your loved ones. But now our office is back open, and we're ready to start taking calls, replying to emails, and shipping out your orders. It's back to the grind!

We have a couple more upcoming holiday hours/closures to be aware of. On Tuesday December 31st, we will be closing early at 6pm ET for New Year's Eve. Then on Wednesday January 1st, we will be closed all day for New Year's Day. We will re-open on Thursday January 2nd.

Remember that you can reach us via email at support@alarmgrid.com or by calling (888) 818-7728. Keep in mind that our support hours run from 9am to 8pm ET M-F. And don't forget about our holiday hours. We look forward to helping you for the rest of 2019 and into 2020 and beyond!

The holidays are now here, and we would like to wish each and every one of you a Happy Holiday season. This is truly one of the best times of the year, and we hope that everyone is in good company and enjoying themselves. Remember to make the most of this great season!

As our team is celebrating the holidays, our office will be closed all day Tuesday December 24th and Wednesday December 25th. During this time, we will not be answering phone calls or checking support emails. Also, there will be no new blog tomorrow, Wednesday December 25th. Our headquarters will resume normal operations Thursday December 26th.

We would also like to give advance notice of our New Year's hours. Our headquarters will be closing early at 6pm ET on Tuesday December 31st in observance of New Year's Eve. Our headquarters will be closed all day Wednesday January 1st in observance of New Year's Day.

If you need to reach us during any of these closures, please email support@alarmgrid.com, and we will respond as soon as we can once we return. Until then, please stay safe, and remember to arm your system if you go out. Have a Happy Holidays, and we'll be back on Thursday!

Alarm Grid would like to wish everyone a Happy Thanksgiving! We hope that you spend the holiday in a happy environment with loved ones. Make sure to stay safe if you plan to travel. Remember to arm your security system, lock your doors, and have your security yard sign nice and visible!

Of course, our team gets to celebrate the holiday too! That is why the Alarm Grid Headquarters will be closed Thursday November 28th, 2019. We will not be answering phones, processing orders, or checking emails during this time. We apologize for any inconvenience this may cause.

Our technicians and shipping team will be back to work tomorrow, Friday November 29th, 2019. You can reach out to us then if you need anything. However, our content department (including myself) decided to take tomorrow off. With that in mind, don't expect a new blog post until next Monday December 2nd, 2019. We know, it's very difficult to go without an Alarm Grid blog post for the day. We're sorry!

To make up for it, please check out this Thanksgiving video, from us to you:

If you need to reach Alarm Grid for any reason while we're away on holiday, please send an email to support@alarmgrid.com. We will do our very best to reply to your email as soon as possible on Friday once we return. And make sure to check this page on Monday for our next post!

Again, have a Happy Thanksgiving, enjoy the comfort of your family and friends, and we'll be back soon!

Hi DIYers! We have some important information that is applicable for anyone with central station monitoring service from Alarm Grid. Our alarm monitoring partner, Criticom Monitoring Services (CMS), has announced some important changes regarding their text and email notifications.

Starting December 1st, 2019, all text message notifications and automated notifications from Criticom will come from the short code 60281. We recommend marking this number with your phone service provider so that it is not blocked as part of anti-spam measures. Additionally, all automated email notifications from Criticom will come from noreply@myalarms.com. You should mark this email so that any incoming messages do not end up in your spam folder.

Additionally, CMS has alerted us that blocked calls to customers have been reported. This is due to anti-spam measures put into place by phone companies. As an Alarm Grid customer, it is crucial that you are able to receive incoming phones calls from CMS at all times. Failure to answer these calls may result in unnecessary emergency dispatch. We have actually discussed this subject at length before in a previous blog post.

We recommend saving ALL contact numbers for CMS in your contacts list. It is also recommended that you contact your phone carrier directly and ask them to allow incoming calls from these numbers. We also understand that some customers may have downloaded third party apps that will detect and block incoming toll-free and/or believed "spam" numbers. If you have one of these apps, you should delete it, or adjust its settings so that CMS phone numbers are not blocked.

As a reference, the five (5) phone numbers listed below are associated with Criticom Monitoring Services, and they should not be blocked or ignored under any circumstance:

• Longwood, FL: (800) 432-1429
• Manasquan, NJ: (800) 631-2299
• Cypress, CA: (714) 373-7000; (800) 468-4640; (800) 482-9800

Keep in mind that you may not always receive incoming phone calls from the same CMS phone number. In the event that one monitoring center is temporarily taken offline for any reason, any incoming alarms will be automatically re-routed to a different monitoring center. This redundancy helps ensure that customers always get the help they need when alarm events occur. For that reason, make sure to save all five (5) of the CMS phone numbers listed above.

You may also want to sign-up for text notifications from CMS. Text messages sent from CMS are sent from the CMS secure short code that should not be blocked under any circumstance. Remember, this short code will be 60281 starting December 1st, 2019. This number should be saved as a contact in your phone so that you can quickly recognize any incoming message as being associated with your security system and/or monitoring service.

If you want to learn more about our monitoring plans that include central station service, we recommend checking out our alarm monitoring page. If you have any questions, you should email us at support@alarmgrid.com. Remember that our team responds to emails during our regular support hours of 9am to 8pm ET M-F. We look forward to hearing from you and answering any questions you have about monitoring service.

Last night, July 24th, 2019, Alarm.com was experiencing server issues. You may have noticed problems with signaling and with your interactive account. We would like to let all of our Alarm.com customers know that these issues have been resolved. The service should now be working properly.

All Alarm.com users should now find that they can successfully access the platform and that their systems can report to Alarm.com without issue. We apologize for any inconvenience that these problems with Alarm.com may have caused for you last night. But we are now happy to report that these issues should now be resolved

If you are an Alarm Grid customer and you are still experiencing any issues with your Alarm.com, we urge you to email us at support@alarmgrid.com immediately. We will check your email at our earliest convenience and work to get your service working as soon as possible. Again, we apologize for any inconvenience you may have experienced last night, and remember that our team is here to help.

Hi DIYers! This weekend is very special for Alarm Grid. Saturday, July 20th, 2019 is our 7th anniversary! Our entire team is super excited, and we hope that you are too. We wouldn't have been able to achieve this success without the support of our monitored customers. Thank you so much!

To celebrate, most of our staff will be going on a "team-building exercise" the afternoon of Friday, July 19th. This "team-building exercise" is going to start at 3:30pm EST. We will still maintain all normal operations until our regularly scheduled closing time of 8pm EST that night. But please understand that we will have a lighter staff than usual. We appreciate your understanding.

Don't worry, our "team-building exercise" is strictly for training purposes. We certainly aren't doing anything fun like going to a super cool video game lounge with an open bar so that we can all hang out and play arcade games. What do you take us for? This is strictly business ;)

Thanks again to all the customers who have supported Alarm Grid throughout the years. We are truly grateful for your continued patronage. If you have any questions, you can always email us at support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as we can. Thanks again, and we look forward to hearing from you.

Hi DIYers! We know that we haven't done a video recap lately. Our video department has been on a well-deserved break, as the team has been focusing on other priorities. Well the same team will be back at work this week to make new videos. Expect new videos from Jarrett, Jorge and Joe soon!

Remember, the best way to find out about new videos as soon as possible is to subscribe to our YouTube channel. We upload new videos almost every day, and we would love your support on YouTube. You can also expect a regular video recap by checking this blog. We usually like to post video recaps on Mondays, but it can vary based on recent activity.

Our video team looks forward to getting back to work and making some great new videos to help you learn how to get the most our of your security system. We apologize that we haven't been putting out new videos in recent weeks, but we will have some new ones very soon. We hope that you are looking forward to some helpful new videos just as much as we are, and we are eager to show you what our team can do.