Site Announcements Posts

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The Alarm Grid office will be closing early at 6pm on December 31st, 2018. We will remain closed through January 1st, 2019. Our office will reopen at 9am on January 2nd, 2019. Our support team will not be answering phones or checking any emails or online chats while we are closed.

If you need to reach us during this time, your best option is to send an email to support@alarmgrid.com. We will review all our emails thoroughly when we return on January 2nd and respond as quickly as possible. We appreciate your patience and understanding during this time.

Alarm Grid would like to wish everyone a Happy New Year's Eve and New Year's Day. Please stay safe, and remember to arm your security system if you decide to go out. If you are experiencing a real emergency, you can always reach your local authorities by calling 911. Please check back to this blog in 2019 for more updates from Alarm Grid.

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The Alarm Grid office is currently closed for the holidays. We will remain closed through Monday, December 24th and Tuesday, December 25th. We will not answer phones or check emails during this time. Our normal business hours (9am to 8pm EST) will be resumed Wednesday, December 26th.

We would also like to provide you with advance notice that our office will also be closing early on Monday, December 31st in observance of New Year's Eve. We will remain closed all day Tuesday, January 1st in observance of New Year's Day. We will resume our normal business hours on Wednesday, January 2nd.

If you must reach us during any period when we are away, we strongly recommend leaving an email at support@alarmgrid.com. We will work to get back to you as soon as possible once we return to the office. Once we do return, you may also call us at (888) 818-7728 or contact us through online chat support.

From everyone at Alarm Grid, we wish you, your family and your friends a safe and merry holiday. Now is the best time of the year for togetherness, and we are very proud to help keep you and your loved ones safe and protected at all times. We look forward to providing you with the very best support and service in the coming new year!

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Alarm Grid would like to remind its customers that the sunset of Total Connect 1.0 is quickly falling upon us. The service is set to be terminated by January 2020. By then, all users must upgrade to the Total Connect 2.0 service. Almost all Total Connect users have already made the upgrade.


Total Connect 1.0 was introduced as a way for users of Honeywell Alarm Panels to operate their systems remotely. The service was relatively limited in what it could offer. It was later replaced with the Total Connect 2.0 service that is still very widely used today. The TC2 service is much more reliable and offers vastly superior functionality when compared with the original TC1 platform. As of late November 2018, nearly all TC1 users have upgraded to TC2. But there are still a very small number of users running TC1. You can recognize that you have TC2 by the mobile app icon, which features the white letters "tc" with a red background. The icon is shown above.

If you are still running TC1, you must upgrade to TC2 by January 2020. If you don't, you will lose remote functionality for your system. By upgrading to TC2, you will ensure that your remote system services will work well into the very distant future. You will also gain several different features that are only compatible with TC2. Some of these features include:

  • Access to TC2 App and Website
  • Support for Amazon Alexa
  • Support for MyQ Garage Doors
  • Support for SkyBell Video Doorbells
  • Support for August Smart Locks
  • Support with Total Connect Comfort Thermostats
  • Control up to Eight Partitions (if supported by system)
  • Push Notifications
  • Video Alerts
  • Smart Scenes
  • Support for Honeywell HD Cameras
  • iOS Face ID Recognition
  • Android Voice Recognition
  • Support with Apple Watch
  • Multi-Language Options
  • 100+ Locations per Account

Most users who are still running Total Connect 1.0 are doing so because they have an alarm panel or a system communicator that works with TC1, but not TC2. For these users, some type of upgrade is necessary for gaining access to Total Connect 2.0. This could include replacing the communicator or replacing the panel entirely. Any Alarm Grid customer can contact us to receive assistance on the easiest way to upgrade their system. These customers should email us at support@alarmgrid.com, or call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F to receive further assistance. Our team will work with them to ensure that they obtain the proper equipment to get started with Total Connect 2.0.

Remember, you must upgrade to TC2 by January 2020. This is just slightly more than a year away. Make the upgrade to TC2 now so that you do not lose remote services for your Honeywell Panel!

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Hi DIYers! We would like to inform you that the Alarm Grid office will be closed today for the Thanksgiving Holiday. During this time, we will not be answering our phones, and we will not be checking our support emails. We will resume normal hours and operation on Friday November 23rd.

If you require any support during this time, we strongly suggest sending an email to support@alarmgrid.com. Our team will respond as soon as possible after we return on Friday the 23rd. On Friday, you may call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST.

Everyone at Alarm Grid would like to wish you and your family and friends a fun and safe Thanksgiving Holiday. If you are visiting loved ones, remember to arm your system before leaving. You can always check Total Connect or Alarm.com to make sure your system is armed!

Whether you're stuffing your face with a delicious dinner, falling asleep in front of the TV, chasing those Black Friday deals, or just spending time with those who matter most, Alarm Grid will be there to keep your home or business protected. We're very thankful to have you as an Alarm Grid customer.

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Alarm Grid is experiencing temporary issues sending and receiving phone calls. Our phone system provider, Twilio, is currently having technical difficulties. We expect this problem to be resolved shortly. Alarm Grid apologizes for any inconveniences this may cause for our customers.

If you require support at this time, we recommend using our online chat function. You can use this feature to speak with one of our technicians and receive support in real time. You may also email us at support@alarmgrid.com. If you need to contact the central station, you may call (800) 432-1429. This will put you into direct contact with Criticom Monitoring Services.

Again, we expect the problem to be fixed shortly, and we are sorry for any inconvenience this may cause.

Update: As of 12:49pm EST, our phones are back and working. Please let us know if you are still experiencing any issues.

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Happy Halloween DIYers! It's that time of year again, and our entire team is ready. Our shipping team took the time to decorate the office and make everything spooky! We have bats, spiders and ghouls lurking in every corner. It sure has been fun setting up for the scariest day of the year!

Alarm Grid will be operating business as usual for Halloween. Our office hours will remain from 9am to 8pm EST, and our monitored customers can call us at 888-818-7728 for any activations or troubleshooting. Just know that your Alarm Grid support technician might be in costume as opposed to their regular uniform! If you need to speak to us after hours, please send an email to support@alarmgrid.com. And of course, your monitoring service will still operate as normal, and Criticom will be protecting your business around the clock.

Now with business out of the way, let's take a look at our office. Special thanks to the Alarm Grid shipping team for putting this together!




Our Halloween decorations are present as soon as you walk through our main entrance! A ghoul is lurking by our front door, and we put spider webs and Halloween-colored ribbons on our stairway. Our main Alarm Grid sign got in the spirit with spiders and webs. More webs are present around the railing looking above.



Employees who clock-in are greeted by a spooky bat that rests beside them. Each entryway has webs, spiders and bats. There's even a giant spider by the support room! And the bookcase in the planner room got the Halloween treatment as well.

We put bloody handprints on the window looking outside toward our parking lot. More spider webs were hung around the entrance to our back hallway. Our taller employees really enjoyed walking through these webs throughout the month of October! A ghoul is hanging around the Honeywell IPCAM-WIC2 in our support room. And all of our tech boards got covered in spider webs!


There was another entrance with webs that our tall employees really enjoyed passing through. The boards on the opposite side of the tech room also got the web treatment. Our conference room couldn't escape the fun, as it received a few bloody footprints on the windows. Lastly, a bat is flying around the writer's window (aka my desk).

We hope that all of you have a safe and fun Halloween. Remember to arm your security system if you decide to go out. And if you don't already have security cameras, you might consider purchasing some. They are a great way to see any trick-or-treaters who are at your door, and they can help you catch anyone who decides to play any nasty tricks! Our team is here if you need any help. Happy Halloween!

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Hi DIYers! We would like to inform you that the Alarm Grid office will be closed on Monday September 3rd in recognition of Labor Day. During this time, we will not be answering our phones or checking our support email. We will resume our normal business hours on Tuesday September 4th.

If you require any assistance during this time, please send an email to support@alarmgrid.com, and we will respond as soon as we receive the message on Tuesday. You may also call us at 888-818-7728 on Tuesday from 9am to 8pm EST.

We would like to wish everyone a Happy Labor Day. We hope that everyone stays safe, and we look forward to providing you with continued support in the future!

Alarm grid inside security stickers

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We're giving the site a facelift! We've partnered with POW Photography in Chicago, IL to make sure that our site is filled with high-resolution product photos. The first pictures we've had them take are our most popular items. So this won't all happen over night, but over the next few months, as you come back to research your new alarm system, don't be surprised when you see a new, beautiful photo suddenly take the place of an old, blurry part.

If you want to see a gallery of the new photos, I'll be including them below as we add them to the site:

Honeywell 5834-4 Wireless Key FobHoneywell 5816 thick wireless door and window sensorHoneywell 5811 wafer thin door and window sensor for the L5100Honeywell GSMVLP5-4G wireless cellular communicator for the L5100Honeywell 300-04705 L5100 LYNXTouch TransformerHoneywell LYNXRCHKIT-SC battery backup for the LYNX Touch security systemHoneywell L5100-ZWAVE module for the LYNXTouch L5100 Security SystemHoneywell L5100-Zwave AnteriorHoneywell L5100-WIFI AlarmNet Communicator for the L5100 LYNX TouchHoneywell 7847i-L AlarmNet communicator for the L3000LYNX Plus GSMVLP4G AlarmNet CommunicatorHoneywell 5800PIR-RES Pet Immune Motion SensorHoneywell LT-Cable for the LYNX Touch L5100

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We're proud to announce the first of many Alarm Grid new features coming in the next fews months: you can now update your credit card used for your monthly monitoring directly on your account page.

After logging in, simply click on "My Account" in the top right corner. Under monitoring locations, you should see an "Update Card" button next to each of the locations.

Once you click "Update Card," you will be taken to a page that will allow you to update your card directly with our merchant processor, Stripe.

Now, the next time we try to bill you, your new card will be used. If you previously had a card that failed, we'll try and bill you in the next few days using this new card. No need to call our technicians anymore!

And for the tech savvy amongst you, the coolest part of this new feature? The security! Your credit card will get transmitted securely to Stripe and never even get submitted to our server thanks to that little pop-up.

Alarm Grid never stores your credit cards in our database and we'll always do our best to protect you, both online and offline.

If you have any problems with this new feature, please let us know. We have lots of exciting things coming!

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Click for the BBB Business Review of this Burglar Alarm Systems - Dealers, Monitoring & Service in Lighthouse Point FL

For the last year, we have had to field questions about why we aren't a part of the Better Business Bureau. Well, those questions are now a part of Alarm Grid's ever-lengthening history; with our 1-year anniversary behind us, we have finally been given a rating and a page on the BBB!

An A- rating has been issued as a result of our short time in business, and we are excited to make sure that we not only keep that rating, but we continue to make it better by serving you the best that we can.

We're pretty sure that Alarm Grid has the happiest customers, and I think a quick perusal of our reviews will confirm that. And when you're done there, saunter on over to our customer testimonials. All of these have been written by real customers who have taken the time to submit their opinions of Alarm Grid to other websites and to us. Our commitment to you will always be the same.

So for everyone who was willing to get on board before we had the Better Business Bureau rating, we want to thank you for making our first year in business a wonderful one. And we're hoping that the year ahead, now that we are a part of the nation's most trusted business network, even more of you will want to join the Alarm Grid family.

The decisions we make as a company will always be toward ensuring that your experiences with us are jaw-droppingly wonderful. If that's been the case, we'd love for you to tell the world. And if it's not, let us know what we can do to improve your Alarm Grid experience.

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