Service Announcements Posts

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We have heard from Honeywell that some Lyric OC1 Cameras, also known as the IPCAM-WOC1, are experiencing temporary difficulties. Fortunately, no other Total Connect IP Cameras are experiencing any problems or issues at this time. Honeywell says that they expect to fix the problem shortly.

According to Honeywell, the problem is affecting newly activated Lyric OC1 Cameras. These cameras are currently failing to steam live video. However, the cameras are still successfully enrolling with TC2 and notifying users about any motion that is detected. We expect the issue to be resolved in the near future.

Alarm Grid apologizes for any inconvenience this may cause for our customers. If you have any questions about this issue, please reach out to us at support@alarmgrid.com, or call us at 888-818-7728 from 9am to 8pm EST Monday thru Friday.

Update: Honeywell has informed us that the problem has been resolved. If you enrolled a new Honeywell IPCAM-WOC1 yesterday and it's not streaming through Total Connect 2.0, first delete the camera from your TC2 account. Then press and hold the reset button on the camera to restore it to factory defaults. Then re-register the camera with TC2. It should now stream video properly.

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Hi DIYers! Did you know that many of our monitored customers come to us with their own existing equipment? There are many cases where a user will inherit an old alarm system or bring sensors from a different monitoring company to use with Alarm Grid. This is often called a "system takeover".

Alarm grid inside security stickers

At Alarm Grid, we are firm believers in the principle of "if you have it, then use it". When a customer is interested in our monitoring services, and they already have a system from a different monitoring company, we will do everything possible to use that existing equipment. This can include the panel, their sensors and various system add-ons. We can often take over the system entirely once its communicator been released from their previous monitoring company. Other times, simply replacing the old communicator with a new one, while still keeping the rest of the system, can do the trick. This can save the user hundreds or even thousands of dollars in equipment costs!

When you are monitored with Alarm Grid, you own all of your equipment. Whether you obtained it from us or somewhere else does not matter to us. We are happy to provide you and those around you with top-quality protection regardless of where you bought your equipment. And if you ever do decide to terminate your service with us, we will release your communicator so that you can easily take it somewhere else.

Of course, taking over an old alarm system isn't always possible. Many other alarm monitoring companies use proprietary equipment and communicators that will only work with their monitoring services. Monitoring companies may also lock out users of programming by using a secret Installer Code that prevents us from taking over the system. Yet another possibility is that the security panel is very old, and we may recommend making an upgrade to get additional functions and features. These are some of the problems that our technicians encounter almost everyday. Sometimes we can overcome these issues, but other times we cannot. Our experts can make that determination.

So while we will certainly do everything possible to make your existing panel and sensors work to save you money, please understand that it may still be necessary to replace some or all of your old equipment. However, it never hurts to at least ask us about using your old equipment before going out and buying new stuff, whether that is from us or from somewhere else. It never costs anything to speak to our planning team to start designing a security system. And if you do decide you need new equipment, remember that our website is an outstanding resource for competitively priced and non-proprietary equipment. In the event that you do ever find the same equipment at a less expensive price, by all means, buy it there, and bring it here.

Remember, our security technicians are experts. We are familiar with older alarm systems, and we can generally provide you with a fairly concise answer of whether or not your old equipment is usable. If you have an old system that you want to get monitored, please reach out to us! Often, a simple picture or a description is all we need to determine whether or not we can take it over. You can get started by giving us a call between 9am and 8pm EST M-F or by sending an email to support@alarmgrid.com. Our team is always happy to help, and, quite frankly, we love the challenge of making old equipment viable. So if you have an old security system or sensors that you think could still serve you and your family well, check with us to see if we can get it monitored!

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Hi DIYers! We have received news from Honeywell that Total Connect 2.0 has been updated to Version 2.5.2. This version brings a few new features that should make things more convenient for end users. The update includes improvements to user syncing and the ability to add new users in bulk.

Total Connect 2.0 users can now sync users in all locations at once with the press of a single Button. There is now a button on any Users List page that can sync all of the users in a single location or for all locations. Simply press the button next to the choice of location to complete the sync.


Total Connect 2.0 also now offers a pre-configured template for download that allows users to add multiple users to a single account all at once. This ability to bulk-create new users should make things easier when a user is setting up a new Total Connect account for multiple users. Please note that bulk-adding multiple users can only be accomplished from the Total Connect 2.0 website, and it cannot be done from the Mobile App.

To start, click Users on the left hand, followed by Add New User. Then choose the option "Add Multiple Users".


Then download the template file, and open it in Microsoft Excel or another compatible spreadsheet program.


Next, you will enter in the appropriate info for the new users. Each Column (A thru H) will list a different setting that will correspond to each new user. Columns A, B and C will use free-form text, while Columns D, E, F and G will use drop-down options. Column H requires a valid Email Address.

The settings include First Name, Last Name, User Name, User Type, Notification Language, Time Format, Prompt For User Code and Email. Please note that the "Prompt For User Code" option should be set to "True" if you want Total Connect 2.0 to require the entry of the user's four-digit user code before a command will go through. Setting it to "False" will allow the user to control the system through Total Connect 2.0 (both App and Website) without having to provide their four-digit code.



Once finished, save the file. Then either drag the file to the "Drag Template File Here" area or press the "Select File" button.


From there, the user-creation process will proceed for each user listed in the spreadsheet. You will need to set each user's Access and provide a unique four-digit code. Once you have finished, press the "Create User" button in the lower-right corner. The user will receive a welcome email at the email address provided.


Please note that the Version 2.5.2 Update has presented some confusion for TC2 users. Upon logging into Total Connect 2.0, users have been presented with an update screen that outlines the new features explained above. We have heard reports of some users being unable to get past this screen. To avoid this issue, there is a blue "Continue" button at the very bottom that will allow the user to continue to the main TC2 page. The user needs to scroll to the bottom of the window, NOT the bottom of the update section. They can then click the button to move forward.

If you have any questions about these new features or the Version 2.5.2 update, please do not hesitate to email us at support@alarmgrid.com. We look forward to hearing from you!

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Hi DIYers! We would like to inform you that the Alarm Grid office will be closed on Monday September 3rd in recognition of Labor Day. During this time, we will not be answering our phones or checking our support email. We will resume our normal business hours on Tuesday September 4th.

If you require any assistance during this time, please send an email to support@alarmgrid.com, and we will respond as soon as we receive the message on Tuesday. You may also call us at 888-818-7728 on Tuesday from 9am to 8pm EST.

We would like to wish everyone a Happy Labor Day. We hope that everyone stays safe, and we look forward to providing you with continued support in the future!

Alarm grid inside security stickers

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Hi DIYers! We are happy to announce that Honeywell has released firmware update MR7 for the Lyric Controller. This is also known as firmware version 01.07.07648.491. The main purpose of this update is to restore HomeKit functionality for those who had previously lost access to the service.

Honeywell lyric controller encrypted wireless security system

Honeywell Lyric Controller Systems that use a WIFI-only communication path recently had Apple HomeKit service made unavailable by Honeywell. This is because HomeKit was causing problems for the panel's WIFI connectivity. But with this new firmware update, users will have Apple HomeKit functionality restored for their Lyric Controller Panels.

To upgrade the system firmware, start from the home screen on the Lyric Controller. Then go to Security > Tools > Installer Code (default is 4112) > Update Firmware. The panel must be registered with AlarmNet360, and it will need to be connected to the network for this update to go through.

It is also possible to have the firmware updated remotely. This is useful for users running an older firmware version of the Lyric Controller that does not feature the Update Firmware button. A user can do this by contacting their alarm monitoring company to have them push the update.

Users can check their system firmware at any time by going to Security > Tools > Master Code > Advanced > System Information. This will display the following screen of information:


Please note that the HomeKit feature may still need to be re-enabled before it can be used. This is done by the user's alarm monitoring company. Any Alarm Grid customer who has a Lyric Controller running the proper firmware version and who does not have HomeKit re-enabled should reach out to us.

Users may contact us at 888-818-7728 from 9AM to 8PM Monday thru Friday, or email us at support@alarmgrid.com to have HomeKit re-enabled. Make sure to check your system firmware version before contacting us! We will then re-enable the HomeKit function for your panel.

We hope that you enjoy using Apple HomeKit with your Lyric Controller, and we will continue to provide any further updates as they are made available.

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Honeywell's Total Connect 2.0 service has received a much anticipated update that provides the platform with new functions and capabilities. The new features should currently be live and available for Honeywell users. Both the browser version and the TC2 Mobile App have received the update.

This is version 5.1.2 of Total Connect 2.0. It is an update over 5.1.1, which featured some bugs that Honeywell wanted to correct. With this update, users should find that Total Connect 2.0 will run smoothly and without issue.

The following features are included in the update:

Multi-Partition Support

Users can now access Total Connect 2.0 to control multiple partitions on their compatible Honeywell VISTA Alarm System. Users can access this type of control through the "Partitions" tab within Total Connect 2.0.

The following partition functions are available:

  • Name partitions
  • Arm and disarm individual partitions
  • Bypass sensors
  • Assign partition control to different users
  • Enable or disable event notifications
  • Set remote disarming capabilities for individual partitions
  • Choose which user codes can activate and edit partition settings
  • View activity of fire partitions remotely (cannot control a fire partition remotely)

Please note that users with an existing Total Connect account may not see the Partition tab right away. Honeywell is currently in the process of rolling out this update, and it is slowly being made available to existing users over time. According to Honeywell, all TC2 users with a compatible VISTA Alarm System should be able to access the Partitions tab by June 25th.

For more information on the TC2 multi-partition support, please review this helpful guide.

Amazon Alexa Skill

We previously announced that Amazon Alexa support was available for Total Connect. However, there was no way to control smart scenes through Alexa. But this latest update from Honeywell has made scene control possible.

Honeywell users can now control home automation scenes by providing voice commands to their Amazon Alexa device. Users will be able to ask Alexa to perform any Z-Wave scenes that they have programmed through Total Connect. To use this feature, a user will need to enable the Total Connect 2.0 Alexa Skill on their Android or iOS device.

Here is a video demonstrating the feature:

Multi-Language Support & Stability Fixes

Total Connect 2.0 is now available in French, Spanish and Portuguese. The platform has also received patches to improve overall stability.

If you have any questions about this update, please email us at support@alarmgrid.com, or call us at 888-818-7728 M-F from 9am to 8pm.

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After much anticipation, partition support for Total Connect 2.0 will soon be available for compatible VISTA Systems! With this update, users will gain full access to each live system partition. This includes controlling, checking the status and receiving updates for individual partitions.

The TC2 partition update applies to the following panels:

  • VISTA-20P
  • VISTA-20PSIA
  • VISTA-21IP
  • VISTA-21IPSIA
  • VISTA-128BPT
  • VISTA-128BPTSIA
  • VISTA-250BPT
  • VISTA-128FBPT
  • VISTA-250FBPT
  • VISTA-32FBPT

By using TC2, users can control up to eight different partitions on their alarm system. However, if their VISTA System supports fewer partitions, the user will only be able to control the number of partitions that are supported by their respective system (e.g. VISTA-20P can only support three partitions, with one being a common partition). With this update, users with compatible systems will be able to perform the following functions from Total Connect 2.0:

  • Name partitions
  • Arm and disarm individual partitions
  • Bypass sensors
  • Assign partition control to different users
  • Enable or disable event notifications
  • Set remote disarming capabilities for individual partitions
  • Choose which user codes can activate and edit partition settings
  • View activity of fire partitions remotely (cannot control a fire partition remotely)
  • Additional features to be announced

To ensure a successful rollout, Honeywell is making partition support available for a small percentage of customers each day. The process already started on Monday, June 11th, and it is expected to continue until the week of June 25th. By the week of June 25th, all compatible VISTA Systems should have TC2 partition support. Also note that any new Honeywell Total Connect VISTA partition account programmed during the rollout will be enabled for partition support the next regular business day.

Sometime during this rollout period, you should notice an update on your Total Connect 2.0 account. The message will state that partitions for your location have been made available. You will then be able to configure the partitions for your VISTA System through both the Total Connect 2.0 web browser and the TC2 Mobile App.

Please note that you will not be required to set up multiple partition configurations for your system right away. You can also choose to save the set up process for a later time. To configure partitions for your system immediately, select "Configure Now". To save the process for another time, choose "Later". You will be able to access partition support by clicking the "Partitions" tab on Total Connect 2.0.

To learn more about this feature, please review this helpful guide from Honeywell.

If you have any questions about Total Connect 2.0 partition control, please do not hesitate to contact us at support@alarmgrid.com or call us at 888-818-7728 from 9am to 8pm M-F.

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Hi DIYers! We would like to announce that Alarm Grid has created a special Alarm.com test account for new customers. Anyone can access this account to test out the exciting features and capabilities of Alarm.com. This can help you decide if the Alarm.com service platform is right for you.

This account can be accessed even if you do not have your own Alarm.com account. By accessing this test account, you can see what Alarm.com is like before you actually obtain the service for yourself. Existing Alarm.com customers may want to access this test account so that they can try out different settings without messing with their own configurations. This test account is also useful for users who are new to Alarm.com and want to learn how to properly use the service.

To access this test account, go to https://www.alarm.com/login. Then provide the following information:

Username: AGCust@alarmgrid.com

Password: AlarmGrid123

Please note that the password is cAsE sEnSiTiVe, and A and G in AlarmGrid123 must be capitalized.

If you have any questions about this account, or if you are having trouble accessing it, please send us an email at support@alarmgrid.com.

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As the sunset for 3G cellular networks is quickly approaching, Alarm Grid has some important news regarding support for Verizon's 3G CDMA network. This news affects both the Alarm.com service and Honeywell's AlarmNet server.

As of today, June 1st, 2018, Verizon will no longer activate Alarm.com CDMA cellular communicator SIM cards as they prepare for their CDMA network sunset. If the Verizon SIM card is already activated, which is done during manufacturing, Alarm.com will still allow the account activation to go through.

However, if a communicator is manufactured and never activated with Alarm.com, or if it's activated with Alarm.com but then cancelled, the Verizon SIM will eventually become deactivated. Therefore, it's possible that a CDMA module you already have won't be able to be used if it's not currently active with Alarm.com.

If you have an existing Alarm.com CDMA communicator with a different monitoring company, it can still be "recycled" and brought over to a new alarm company, as long as the communicator is re-activated with the new monitoring company soon after it's cancelled by the existing monitoring company.

Any existing Alarm.com CDMA communicator that is already active with Alarm.com will continue to work for the time being, but will be sunsetting soon.

If you need to purchase a new cellular communicator for an Alarm.com panel, we recommend one of the following Verizon LTE options:

For 2GIG GC3:

For more information on GC3 Firmware Updates, please click here. Also see this guide to upgrade the GC3 communicator.

For 2GIG GC2:

For more information on GC2 Firmware Updates, please click here. Also see this guide to upgrade the GC2 communicator. You can also review the FAQs 2GIG GC2 Firmware Update Instructions Using UPCBL2 and How to Upgrade GC2 Firmware Using a Cable for more information.


2gig ltev a gc3 alarm dot com verizon lte communicator for 2gig

Starting June 30th, 2018, Honeywell AlarmNet CDMA cellular communicators that were manufactured before March 1st, 2018 can no longer be activated. If you have an AlarmNet CDMA communicator that was manufactured before this date, you must activate it by June 30th.

At that time, it will also be impossible to bring a Honeywell CDMA radio from one monitoring company to another. AlarmNet CDMA communicators that were manufactured after March 1st, 2018 can be activated until December 22nd, 2018. Any AlarmNet CDMA communicator that has already been activated will continue to work until the CDMA network is shutdown.

If you need to purchase a new cellular communicator for a Honeywell Alarm System, we suggest buying an LTE module. Alarm Grid recommends the following options based on system type:

Honeywell Lyric Controller: LYRICLTE-V supports Verizon LTE

Honeywell L5210 and L7000 (Firmware 9+): LTE-L57V supports Verizon LTE

Honeywell VISTA Systems: LTE-XV supports Verizon LTE or LTE-IV supports Verizon LTE & IP

Honeywell lyric lte a at and t lte cellular communicator for the

Additionally, if you have a CDMA communicator that has not been activated, you will no longer be able to return it to Alarm Grid for a refund. We will not be taking any CDMA returns as of today. Our company stopped selling CDMA communicators roughly three months ago, and we have been preparing for the 3G sunset for quite some time.

Cellular service providers have already discontinued support for their 2G networks, and they are currently preparing to do the same for their 3G networks. This includes the Verizon 3G CDMA network. Instead, cellular service providers are shifting their focus to their newer and more advanced 4G and LTE networks. If you need to upgrade an alarm system to cellular, you should purchase an LTE module if possible.

Remember, existing CDMA communicators that have already been activated can still be used for the time being. These modules will continue to work until the CDMA network is discontinued. At that point, any CDMA cellular module will need to be replaced and upgraded to a newer communicator.

If you have any questions about this news, please send an email to support@alarmgrid.com. You may also call us at 888-818-7728 from 9am to 8pm EST M-F.

Edit (6/8/18): This blog post previously stated that as of June 1st, no Alarm.com CDMA module that wasn't currently active with Alarm.com service could be activated on a new Alarm.com account, which has changed since it was written. It has been edited to reflect the correct information.

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Alarm Grid has received important information from Honeywell, stating that any Lyric Controller using a WIFI-only communication setup is currently unable to work with an existing Apple HomeKit integration. Additionally, Honeywell has temporarily disabled the ability to activate new HomeKit service for all Lyric Controller Systems.

According to Honeywell, the Lyric Controller Security Systems are experiencing problems with WIFI connectivity when they are used with the HomeKit service. Honeywell is currently taking action to address this problem. The company says these issues should be fully resolved sometime in the third week of June.

Starting on Wednesday, May 23rd, Honeywell will disable all HomeKit features for any Lyric Controller that uses WIFI as its only communication path. This update will come in the form of a panel reboot while the system is in a disarmed state. The update may require up to three minutes to fully complete.

After the reboot, the panel should function as normal, though the HomeKit service will be disabled. Please note that this update is only being applied to Lyric Controller Systems that use a strictly WIFI connection. Lyric Controller Systems that use a dual-path setup with both WIFI and cellular, as well as those that use strictly cellular, are unaffected. Furthermore, Honeywell Lyric Gateway Systems are also unaffected.

Additionally, Honeywell has temporarily disabled the Apple HomeKit feature in AlarmNet 360. This makes it currently impossible to activate HomeKit service for any Lyric Controller System. New HomeKit activations will be possible once Honeywell restores the HomeKit feature sometime in the third week of June. Honeywell says that they plan to release more information regarding the restoration in the coming weeks.

If you have any questions regarding these issues, please email us at support@alarmgrid.com, or call us at 888-818-7728 between 9am and 8pm EST M-F. We apologize for any issues that this may cause.

Note: This issue has since been fixed.

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