Service Announcements Posts

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Hi DIYers! We have very exciting news for Qolsys IQ Panel 2 users today. Software update 2.3.0 is now available! This biggest highlight of this update is the ability to control up to four distinct partitions with the system. Other great features are also provided to enhance the system.

Qolsys iq panel 2 at and t wireless security system with at and With the all-new partition support, the IQ Panel 2 is now the second wireless alarm panel we carry to support the feature, after the 2GIG GC3. This feature allows a user to essentially section off their alarm system so that they can restrict access to certain areas. Each partition can be assigned a certain set of user codes in order to determine who can access each part of the security system.


After receiving the update, a screen lock feature will also be added to limit access to the panel. Please note that you must enable partitions from within Installer Settings before the feature can be used. This will also apply the screen lock. After you have done this, the main screen will reflect that partitioning has been enabled, and there will be a Partitions option within the Advanced Settings menu.



Also note that this update is available for both the original IQ Panel 2 System, as well as the Qolsys IQ Panel 2 Plus. Other features that also come with the update include:

  • Support for new PowerG devices for IQ Panel 2 Plus System, including the PG9936 Smoke Detector, PG9933 CO Detector, PG9307 Recessed Contact, PG9309 Vanishing Door and Window Contact, PG9309 Door and Window Contact with Auxiliary Input, PG9312 Outdoor Door and Window Contact, and PG9862 360-degree Ceiling Mount PIR Motion Sensor.
  • Ability to create 6-digit user codes.
  • Improvements to panel camera, including "peek-in now" and "peek-in next motion" from Alarm.com, as well as disarm photos after remote disarm through Bluetooth, key fob or ADC.
  • Local automation features for panels not yet set up with ADC, including automatic locking of all locks at night, setting all thermostats to automatic mode, and controlling lights to activate Light 1 at night and turning off all lights in the morning.
  • Maximum number of thermostats increased from 6 to 10.
  • Maximum number of door locks increased from 6 to 20.
  • User code names now sync automatically between the panel and ADC.
  • New Sensor Type of "Temperature - Group 51" for the PG9905 PowerG Temperature Sensor.
  • Fixed various bugs.

To perform the update, press the small grey bar at the top of the main screen. Choose Settings > Advanced Settings > Installer Code (default 1111) > Upgrade Software > Patch Tag. Then enter in "iqpanel2.3.0". Press OK. Then choose "Upgrade Using Network". If the panel is connected via WIFI, you will be able to begin the installation process.

If you have any questions about this update, please reach out to us! You may email us at support@alarmgrid.com. You may also call us at (888) 818-7728 during our normal business hours, which are 9am to 8pm EST M-F. Please note that our office will be closing at 6pm on December 31st, and we will be closed all day on January 1st.

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The Alarm Grid office is currently closed for the holidays. We will remain closed through Monday, December 24th and Tuesday, December 25th. We will not answer phones or check emails during this time. Our normal business hours (9am to 8pm EST) will be resumed Wednesday, December 26th.

We would also like to provide you with advance notice that our office will also be closing early on Monday, December 31st in observance of New Year's Eve. We will remain closed all day Tuesday, January 1st in observance of New Year's Day. We will resume our normal business hours on Wednesday, January 2nd.

If you must reach us during any period when we are away, we strongly recommend leaving an email at support@alarmgrid.com. We will work to get back to you as soon as possible once we return to the office. Once we do return, you may also call us at (888) 818-7728 or contact us through online chat support.

From everyone at Alarm Grid, we wish you, your family and your friends a safe and merry holiday. Now is the best time of the year for togetherness, and we are very proud to help keep you and your loved ones safe and protected at all times. We look forward to providing you with the very best support and service in the coming new year!

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We are happy to announce that the TC2 Alexa Skill can now be used for smart home scene control. Previously, the feature only allowed users to arm or disarm their systems and check their current arming status. This feature will make things much easier for Alexa users with Total Connect 2.0.


Any voice commands for your system that are made through Alexa will be forwarded to the Honeywell AlarmNet Servers and Total Connect 2.0. From there, the command will be sent to the panel so that the action can be performed. This will obviously require that the user has an active Total Connect 2.0 account and that their panel is synced with their account. Check out our monitoring page for more information on how you can get started with the Total Connect 2.0 service.

At this time, users can only use spoken Alexa voice commands to run specific scenes. This is done with the spoken command, "Alexa, tell Total Connect to run (scene name)." The ability to control specific Z-Wave smart home devices is expected to be made available at a later date. To use this feature, you must enable the TC2 Skill in the Alexa App. More information is available in this FAQ, which while written for the Lyric specifically, could apply to virtually any Honeywell System that is set up with Total Connect 2.0.

If you have more questions about the Alexa Skill for TC2, please email us at support@alarmgrid.com, or call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F.

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ALASKAN TSUNAMI WARNING!
A TSUNAMI WARNING IS CURRENTLY IN EFFECT FOR THE COOK INLET AREA AND THE SOUTHERN KENAI PENINSULA IN ALASKA. THE TSUNAMI IS THE RESULT OF A 7.0 MAGNITUDE EARTHQUAKE IN THE REGION.

We have received notice about the earthquake that has occurred in Alaska as well as the tsunami warning. During this time, Alaskan customers might experience communication failures, and emergency services might be slow or unresponsive. Police stations near Anchorage are currently unable to dispatch.

It's also possible that customers in the Cook Inlet area and the Southern Kenai Peninsula might experience delayed or unavailable police or other emergency response services at this time.

If you are in the affected area, our thoughts are with you. Please heed the tsunami warning and move inland and/or to higher ground. Tsunamis travel at hundreds of miles per hour. By the time you see one, it's too late to run from it. Report downed power lines to the proper authorities, and watch out for burst water and gas pipes that may have shifted during the earthquake. If you smell gas, leave the area immediately and report the gas leak to the proper authorities.

Alarm Grid will provide an update when more information becomes available.

Update: The tsunami warning for Alaska has been cancelled by the National Weather Service. Please continue to be careful during this time, as dangerous conditions may still be present.

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Alarm Grid would like to remind its customers that the sunset of Total Connect 1.0 is quickly falling upon us. The service is set to be terminated by January 2020. By then, all users must upgrade to the Total Connect 2.0 service. Almost all Total Connect users have already made the upgrade.


Total Connect 1.0 was introduced as a way for users of Honeywell Alarm Panels to operate their systems remotely. The service was relatively limited in what it could offer. It was later replaced with the Total Connect 2.0 service that is still very widely used today. The TC2 service is much more reliable and offers vastly superior functionality when compared with the original TC1 platform. As of late November 2018, nearly all TC1 users have upgraded to TC2. But there are still a very small number of users running TC1. You can recognize that you have TC2 by the mobile app icon, which features the white letters "tc" with a red background. The icon is shown above.

If you are still running TC1, you must upgrade to TC2 by January 2020. If you don't, you will lose remote functionality for your system. By upgrading to TC2, you will ensure that your remote system services will work well into the very distant future. You will also gain several different features that are only compatible with TC2. Some of these features include:

  • Access to TC2 App and Website
  • Support for Amazon Alexa
  • Support for MyQ Garage Doors
  • Support for SkyBell Video Doorbells
  • Support for August Smart Locks
  • Support with Total Connect Comfort Thermostats
  • Control up to Eight Partitions (if supported by system)
  • Push Notifications
  • Video Alerts
  • Smart Scenes
  • Support for Honeywell HD Cameras
  • iOS Face ID Recognition
  • Android Voice Recognition
  • Support with Apple Watch
  • Multi-Language Options
  • 100+ Locations per Account

Most users who are still running Total Connect 1.0 are doing so because they have an alarm panel or a system communicator that works with TC1, but not TC2. For these users, some type of upgrade is necessary for gaining access to Total Connect 2.0. This could include replacing the communicator or replacing the panel entirely. Any Alarm Grid customer can contact us to receive assistance on the easiest way to upgrade their system. These customers should email us at support@alarmgrid.com, or call us at (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F to receive further assistance. Our team will work with them to ensure that they obtain the proper equipment to get started with Total Connect 2.0.

Remember, you must upgrade to TC2 by January 2020. This is just slightly more than a year away. Make the upgrade to TC2 now so that you do not lose remote services for your Honeywell Panel!

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Hi DIYers! We would like to inform you that the Alarm Grid office will be closed today for the Thanksgiving Holiday. During this time, we will not be answering our phones, and we will not be checking our support emails. We will resume normal hours and operation on Friday November 23rd.

If you require any support during this time, we strongly suggest sending an email to support@alarmgrid.com. Our team will respond as soon as possible after we return on Friday the 23rd. On Friday, you may call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST.

Everyone at Alarm Grid would like to wish you and your family and friends a fun and safe Thanksgiving Holiday. If you are visiting loved ones, remember to arm your system before leaving. You can always check Total Connect or Alarm.com to make sure your system is armed!

Whether you're stuffing your face with a delicious dinner, falling asleep in front of the TV, chasing those Black Friday deals, or just spending time with those who matter most, Alarm Grid will be there to keep your home or business protected. We're very thankful to have you as an Alarm Grid customer.

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If you have been following the functionality problems between SkyBell and Total Connect 2.0, we now have an update. Honeywell (now Resideo) has stated they have fixed the issues on their end. SkyBell Smart Doorbells will now work with Total Connect 2.0 without issue. No action is needed.

All connected SkyBell devices will now successfully send any newly saved recordings to an associated Total Connect 2.0 account. Users will not need to take any action on their end to see proper functionality. All saved recordings can be viewed from the TC2 website or the mobile app.

If you are still experiencing any problems, please contact us for further assistance. You may email us at support@alarmgrid.com. You may also call us (888) 818-7728 during normal business hours, which are 9am to 8pm EST M-F. Please note that we will be closed tomorrow, Thursday November 22nd, for the Thanksgiving holiday.

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Alarm Grid is experiencing temporary issues sending and receiving phone calls. Our phone system provider, Twilio, is currently having technical difficulties. We expect this problem to be resolved shortly. Alarm Grid apologizes for any inconveniences this may cause for our customers.

If you require support at this time, we recommend using our online chat function. You can use this feature to speak with one of our technicians and receive support in real time. You may also email us at support@alarmgrid.com. If you need to contact the central station, you may call (800) 432-1429. This will put you into direct contact with Criticom Monitoring Services.

Again, we expect the problem to be fixed shortly, and we are sorry for any inconvenience this may cause.

Update: As of 12:49pm EST, our phones are back and working. Please let us know if you are still experiencing any issues.

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We have received news from Honeywell that there is a temporary problem with SkyBell Cameras being used with Total Connect 2.0. At this time, users cannot view saved SkyBell recordings through Total Connect 2.0. However, a user can still view the live feed for their SkyBell Camera.

Honeywell doesn't have an ETA on a fix at this time, but they are working on a resolution. Please note that users can still view saved recordings through the SkyBell App. We recommend using that app if you need to view any saved recordings during this time. Alarm Grid will let you know when we receive word from Honeywell that the problem has been fixed. We apologize for the inconvenience.

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We have received news that Honeywell's AlarmNet servers are temporarily down. During the outage, Total Connect 2.0 will be down. The outage is also causing some alarm signals to not reach the central station. We apologize for any issues or inconveniences that this may cause for users.

This is unprecedented in our history as an alarm company. We have never seen a partner fail to send signals through to a central station. We're relying on Honeywell to fix the servers quickly to make sure that your family is protected. At the moment, this error is affecting anyone who uses Honeywell's services (which is any company that monitors Honeywell equipment). We will be updating you about the situation as we hear more from the service provider.

We expect service to return shortly. Alarm Grid will update when more info is available.

UPDATE: AS OF 1PM EST, IT APPEARS THAT ALARMNET360 IS UP, ALONG WITH THE TC2 WEBSITE. WE HAVE NOT YET RECEIVED OFFICIAL WORD FROM HONEYWELL THAT SERVICES HAVE BEEN RESTORED.

UPDATE: AT 10:30PM EST, YESTERDAY, WE RECEIVED THE FOLLOWING EMAIL FROM HONEYWELL INDICATING THE ISSUES SHOULD BE RESOLVED:

"At 11:42 am Eastern time today, the AlarmNet network experienced a disruption of services that impacted the operations of AlarmNet, AlarmNet 360 & Total Connect services. During this period, all transmitted signals were queued (not lost) and began to be transmitted as the services were restored. This may have caused a spike in AlarmNet signals during the recovery period. In addition, during this period, AlarmNet 360 was not available and consumers were unable to use their Total Connect apps for remote services.

We have been monitoring the services since the recovery began at 12:42 and are comfortable that AlarmNet, AlarmNet 360 and Total Connect are fully operational.

AlarmNet signaling services, AlarmNet 360 and Total Connect are the foundation of our security solutions and we will continue to strive for 100% reliability. We apologize for the inconvenience this has caused you and your customers."

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