Alarm.com Posts

Posted By

Hi DIYers! We're here with the Alarm Grid video recap covering October 21st thru 25th. We have eight (8) new videos this time. These videos proudly feature the Alarm Grid boys Jarrett, Joe, and Jorge. We hope you're ready to learn more about security systems! Let's check out the videos!

Issues Disabling Auto-Stay Arming for a Vista-128BPT

Joe talks about issues regarding Auto-Stay Arming on a VISTA-128BPT running firmware version 10.0. This firmware version has an error where Auto-Stay Arming is not automatically disabled when arming from Total Connect 2.0. This can cause issues if you Arm Away from Total Connect 2.0 and you aren't around to fault an Entry/Exit Zone during the Exit Delay countdown. When this happens, Auto-Stay Arming will go into effect for any zone where the feature is enabled.


Connecting The Lyric Alarm System to Alexa

Jorge explains how you can connect the Resideo Lyric Security System with Amazon Alexa for spoken voice commands. In order to do this, the Lyric Alarm System must be paired with the Total Connect 2.0 platform. Any voice commands for the Lyric System sent through Alexa will pass through Total Connect 2.0 before being forwarded to the panel. You can use Alexa voice commands through TC2 to arm the system, check current status, and control smart home devices.


Why Your Vista-128BPT is Armed Stay After Choosing Arm Away from TC2

Joe explains why you might find that your VISTA-128BPT Security System has Armed Stay even though you have selected Arm Away on Total Connect 2.0. This is due to the error on Firmware Version 10.0, were the TC2 platform doesn't know to automatically ignore Auto-Stay Arming settings if they are enabled. You can overcome this issue by upgrading to Firmware Version 10.4, or by manually disabling Auto-Stay Arming for every zone on the VISTA-128BPT Alarm System.


The Honeywell Lyric Security System Will Allow for Different User Codes

Jorge explains how you can set up multiple user codes on a Honeywell Lyric Alarm Panel. You need to provide a valid code to perform various system functions such as arming and disarming. Additionally, the Master Code and Installer Code both have special privileges on the system as well. The Installer Code is particularly important, as it is needed for programming the system. However, you can only disarm using the Installer Code if it was the code used to arm originally.


Using More Than One SkyBell With Total Connect 2.0

Jarrett explains how you cannot use more than one (1) SkyBell device with a Total Connect 2.0 account. If you want to use a second SkyBell Video Doorbell, then you will need a second Total Connect 2.0 account. Alarm Grid customers can add one (1) SkyBell to any Total Connect 2.0 account, even if their plan does not technically include video surveillance. We offer a special Video-Only Plan, which is perfect if you already have an alarm monitoring plan, but you are needing a second account to add a second SkyBell device.


Why A Legacy IPCAM Won't Work With Total Connect 2.0

Jarrett explains an issue that you might encounter when trying to use a legacy Total Connect 2.0 IP Camera with the TC2 platform. The older legacy TC2 IP Cameras have default software that is not compatible with the new HTML5 version of TC2. Resideo pushed down an update to these cameras to make them compatible with the new HTML5 platform. But any legacy TC2 IP Cameras that weren't connected at the time were unable to receive the update. Those cameras can no longer be used with TC2.


How a Qolsys IQ Panel 2 Behaves When the Internet Goes Down

Jorge explains what happens when a Qolsys IQ Panel 2 Plus System loses its internet connection. When this happens, the system will remain connected with Alarm.com using its built-in LTE cellular communicator. All versions of the IQ Panel 2 Plus have an integrated cellular communicator for this exact purpose. You can choose from AT&T LTE or Verizon LTE. We recommend going with the service that works best in your area, regardless of which one you use for your personal phone.


Resetting A Qolsys IQ Panel 2 to Factory Defaults

Jorge covers the process for factory resetting a Qolsys IQ Panel 2 Plus System. This is done using the Dealer Code, which is 2222 by default. By performing a factory reset and restoring the system to factory default settings, several things will happen. Any programming settings will be restored to their default. All programmed sensors will be deleted. All Z-Wave devices will be cleared. All user codes will be deleted, with the exception of default codes. If you changed the Master, Installer, or Dealer Codes, they will all be reset to their default.

Tags: , , , , , , , ,

Comments


Posted By

Alarm.com Rogers Communicators may be experiencing connectivity issues due to a temporary issue with the carrier. No other carriers are affected. We expect the issue to be resolved relatively soon. Alarm Grid will provide further updates once we receive more information from Alarm.com.

Update: This issue has since been resolved. Please contact us at support@alarmgrid.com if you are continuing to experience issues.

Tags: ,

Comments


Posted By

Hi DIYers! Today, we're checking out the newest camera from Alarm.com, the ADC-V723. This is an outdoor security camera designed for use with the Alarm.com platform. It packs some powerful and impressive features into a compact design, making it ideal for virtually any home or business.


The ADC-V723 is an Alarm.com Security Camera that captures clear, pristine video at up to 1080P. The device is fully compatible with all of the excellent Video Analytics features from Alarm.com. This allows you to receive specific alerts regarding detected movement so that you are only notified for important events. Another great feature of the device is its High Dynamic Range (HDR) functionality to reliably capture activity when it occurs.

With its 117° field of view, you can rely on the ADC-V723 to cover a wider area than most other cameras. This increases your area of video surveillance, without having to add multiple video capture devices for adequate coverage. The camera also boasts an IR night vision range of about 40 feet, making it superb for capturing activity and movement in the darkest of settings. And its IP66 weather-resistant rating allows it to stand up to almost anything nature can dish out.

The ADC-V723 connects with a WIFI network across a 2.4 GHz or 5 GHz band. Remember that you will need an Alarm.com account with video surveillance. If you have a security system connected with Alarm.com through Alarm Grid, then you will probably want to upgrade to a Platinum Plan (Central Station or Self) if you haven't already. You can learn more about our Platinum Plan on our monitoring page. We also have a Video-Only Monitoring Plan, which is great if you want video surveillance without actually owning a security system.

If you have any questions about the new ADC-V723 or any of our products or monitoring services, you are welcome to email us at support@alarmgrid.com. Remember that our support hours for replying to emails are from 9am to 8pm ET M-F. Our team will check your email at our earliest convenience and reply back as soon as possible. We look forward to hearing from you!

Tags: , , , , , ,

Comments


Posted By

Hi DIYers! Today, we wanted to quickly discuss some of the various integrations that have been made available for Alarm.com. We will be checking out the Sonos, Legrand, Rachio, and Rain Bird integrations. They are great for any ADC user who wants to control their audio or irrigation system!


If you have a smart audio system from Sonos or Legrand, or a smart irrigation system from Rachio or Rain Bird, then it is likely that you can set it up for use with Alarm.com. This will allow you to control your audio or irrigation system conveniently from the Alarm.com Mobile App. All you need to do is have the appropriate options enabled for your Alarm.com account and complete a simple pairing process.

The Sonos and Legrand Audio Systems can also be included with Alarm.com Smart Scenes to have your music or audio play automatically based on a schedule or with certain system events. Your sound system can even be set to activate alongside other devices, including your smart lights, thermostat, door locks, and even your security system! This is perfect for creating the perfect scene for listening to music or your favorite podcast! You might also run a scene while you are away to make it appear like you are really home.

Meanwhile, the Rachio and Rain Bird Irrigation System integrations offer their own benefits. You can use the Alarm.com Mobile App to set your irrigation system to a Rain Delay, initiate watering for any irrigation zone for a set period of time, and view the last time a zone was watered. Additionally, the Irrigation Card from the main screen of the Alarm.com Mobile App will show the current status of your irrigation system.

In order to use Sonos and/or Legrand with Alarm.com, you must have the Audio Integration Service Package Add-On applied to your Alarm.com account. Likewise, you will need to have the Irrigation Service Package Add-On Applied to your Alarm.com account if you plan to use Rachio and/or Rain Bird with Alarm.com. Keep this in mind before you go to complete one of these integrations.

Alarm Grid will apply the Audio and Irrigation Add-Ons to any Alarm.com account at no additional charge. You just need to have an Alarm Grid monitoring plan with access to Alarm.com. Any customer with a Gold or Platinum Plan and a compatible Alarm.com Security System can access the Alarm.com platform. This includes any Self or Central Station Plan. We recommend checking our monitoring page for more information.

At this time, the Sonos, Legrand, and Rachio integrations can all be completed by an end user through the Alarm.com Mobile App. Just make sure that the appropriate Audio or Irrigation Add-On has been applied to your Alarm.com account. However, the Rain Bird integration must be manually performed by your alarm monitoring company. For more information on completing any of these four (4) integrations, we recommend checking out one of the following FAQs:

If you are an Alarm Grid customer and you need a service package added to your Alarm.com account or you need help setting up any of these integrations, then you should email us at support@alarmgrid.com. You are also invited to email us if you are interested in our monitoring services and you would like to learn more. Remember that our support hours for responding to emails are from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , ,

Comments


Posted By

Hi DIYers! Today, we want to discuss an unusual quirk we found with Alarm.com. It turns out that the Alarm.com platform cannot receive alerts from temperature sensors. This is important for any Alarm.com user who wants to receive remote alerts for unusually high or low temperatures.


When you use sensors with a security system, the expectation is that you will be able to receive alerts from an interactive service platform whenever the device is activated. But with Alarm.com, the platform cannot receive incoming signals from a system regarding faulted Temperature Zones. This means that you cannot use Alarm.com to receive text and/or email alerts regarding an activated temperature sensor.

We discovered this issue due to a customer using a DSC PG9905 Temperature Sensor with a Qolsys IQ Panel 2 Plus System. We quickly discovered that the issue also applied to any temperature used with an Alarm.com Security System. This is important to note, as we know that many users out there will want to know about any unusual temperatures in their homes and businesses. Many people rely on using these sensors with their security systems so that they know if their HVAC systems break before serious and expensive damage occurs.

Fortunately, there is still another way you can receive alerts from Alarm.com regarding an unusually high or low temperature. If you pair a Z-Wave thermostat with your system, then you can set up notifications to be sent out whenever the detected temperature goes outside of a set threshold. A good Z-Wave thermostat to use for this application is an Alarm.com ADC-T3000 Thermostat. This thermostat also supports the ADC-S2000 Temperature Sensor, which will allow you to monitor the temperature in a second area of the building as well.

Another option is to use the Total Connect 2.0 platform with a Resideo Security System instead. Unlike Alarm.com, the Total Connect 2.0 service can be set up to send out text and/or email notifications for any sensor type, including temperature sensors. The Resideo LYNX Touch and Lyric Systems also have designed Temperature Zones that are used with Z-Wave thermostats to end high-low temperature alerts to AlarmNet360 and TC2 whenever an unusual temperature is detected. Just make sure that any Temperature Zone is noted as such on your central station document. These zones are frequently mistaken for 24-hour auxiliary medical zones.

If you have any questions about the functionality of temperature sensors, the Alarm.com and Total Connect 2.0 platforms, or any of our other products or services, please email us at support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We also recommend checking out our monitoring page to learn more about our monitoring services. We look forward to hearing from you and providing top-quality monitoring service for your home or business.

UPDATE: This issue was later addressed in Qolsys IQ Panel 2 Plus Firmware Update 2.5.0. Please see this post for more information.

Tags: , , , , , , , ,

Comments


Posted By

Hi DIYers! We know by now you are probably aware of the Alarm.com integration for Amazon Alexa. Today, we just wanted to remind you of the superb features and functions this integration offers and how it can make your life more convenient. Prepare to learn about the Alarm.com Alexa Skill!


It goes without saying that Amazon Alexa is one of the most popular smart home automation platforms available today. This is due in large part to its accessibility. An Alexa Hub is extremely easy to set up and use. And since so many people use Amazon Prime for ordering products online, they realize that adding a simple Alexa Hub in their homes makes sense.

There are many functions you can perform through Amazon Alexa voice commands if you have an Alarm.com Security System. You can have Alexa arm your system, check the current system status, perform entire smart scenes, and control individual Z-Wave smart home devices. Truly, the automation features offered from Alexa voice commands for Alarm.com are particularly exciting.

Alexa even allows you to set up special "Secure Commands" for Alarm.com, which include disarming your system, opening your garage door, and unlocking your Z-Wave door locks. These Secure Commands require you to provide a valid PIN code when speaking with Alexa. This way, you can be sure that it is you or someone you trust controlling your system through the hub!


To get started using Amazon Alexa with Alarm.com, you must first have access to the Alarm.com Platform. This will require having a system with a compatible Alarm.com Cellular Communicator. You will also need to get an alarm monitoring plan that includes access to Alarm.com. Two of the best plans to choose from are the Alarm Grid Gold Plan and the Alarm Grid Platinum Plan. You can learn more about these plans, plus all our other monitoring plans, on our alarm monitoring page.

Once your system is activated for monitoring service, and you have successfully created your Alarm.com account, you can then enable the Alarm.com Alexa Skill. Simply search for Alarm.com in the Skills & Games section of the Alexa App, and locate the Alarm.com Skill. You will need to provide your Alarm.com account information when you go to enable the skill. This will allow Alexa to communicate with your Alarm.com account.

You can then try controlling your system and paired smart home devices through Alexa voice commands! Remember that commands for use with your system will lead in with "Alexa, tell Alarm.com to..." As long as you remember that, you will have no shortage of exciting and convenient voice commands that you can use with Amazon Alexa and Alarm.com!

If you have any questions, then remember that the Alarm Grid Support Team is happy to help! We will answer any questions you have about the Alarm.com Alexa Integration or about the Alarm.com platform or our monitoring services in general. The best way to contact us if you have questions is to email support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET. We look forward to hearing from you!

Tags: , , , , , , , , , , , , , , , , ,

Comments


Posted By

Hi DIYers! We have learned that Alarm.com has been pushing out automatic firmware updates for their security cameras. These updates are designed to make the cameras compatible with future enhancements that may be released at a later date. Alarm.com SVR Devices are also being updated.

Alarm dot com adc vc736 outdoor 1080p poe large bullet camera wiAccording to Alarm.com, any non-doorbell camera or SVR device that is online with a strong connection will have the update pushed down automatically. Alarm.com states that 95% of all compatible cameras and accessories have already received the updates. Cameras that are offline or set up with a weak connection will not be able to receive the automatic update. Alarm.com says that they are still trying to get all compatible devices set up with the update.

In the near future, users may notice problems for any camera that has not yet received the update. Specifically, these cameras may stop showing the device name and timestamp on their on-screen displays. Additionally, any SVR devices that have not received the update may stop supporting video recording and video playback. These issues will persist until the device receives the update.

Users may also find that their cameras and/or accessories are displaying a trouble condition for out-of-date firmware. This trouble condition is to let any end users know that they should update the firmware for their cameras and/or accessories as soon as possible. Fortunately, these issues can be properly addressed by simply updating these devices to their latest firmware versions.

If you notice this trouble condition you can manually push down an update yourself by accessing your Alarm.com account through the website and choosing Video > Settings > Select Device > Video Device Info > Update Firmware. You may also contact us to have us push down the update for you. Remember that your camera will need to be online with adequate signal strength in order to receive the update. There is no charge for us to push down this update to your ADC devices.

If you have any questions about the new Alarm.com Firmware Update, or if you need us to push down an update for you, please email us at support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you and making sure that your Alarm.com devices are properly updated!

Tags: , , , , , , , , , , , , , , , , ,

Comments


Posted By

Hi DIYers! We're here to cover our video recap. Our video production team released four (4) new videos. Alarm Grid Team Members Jorge and Jarrett each had two (2) videos apiece. We are sure that these new videos will assist you with using your security system. Let's check them out!

Alarm grid inside security stickers

Finding the Revision Number on the Honeywell L5210

Jarrett shows you how to find the Revision Number for a Honeywell L5210 System. This same process also applies to other Honeywell LYNX Touch Systems, including the Honeywell L7000. You might need to find the Revision Number for one of these systems to determine if a certain communicator will work with it or not. Newer version of the Honeywell L5100-WIFI Card, the Honeywell LTE-L57A (AT&T LTE) and theHoneywell LTE-L57V (Verizon LTE) all have minimum firmware revision requirements.


Adding a Qolsys IQ Panel 2 to My Local WIFI

Jorge explains the process for adding a Qolsys IQ Panel 2 Plus to a local WIFI network. The IQ Panel 2 System has a built-in WIFI card for this purpose. The panel uses this WIFI card for communicating with Alarm.com. However, Alarm.com requires that the system's built-in cellular communicator is activated for monitoring service. As a result, Alarm Grid customers need a Gold or Platinum Level Plan if they want to use this panel for monitoring service. Since the IQ Panel 2 has both built-in WIFI and cellular, it is dual-path ready right out of the box.


The Qolsys IQ Panel 2 and Partitioning

Jorge discusses partitioning for the Qolsys IQ Panel 2 Plus. This system can support up to four (4) partitions. The partitioning feature must be enabled from Installer Settings before it can be used. Once partitioning is enabled, each system zone can be assigned to one of the four partitions. Each partition can be Armed and Disarmed individually and assigned a different set of user codes. This is perfect for restricting access to only a certain portion of the security system for each user code.


DSC Wireless Sensors and the Lyric Panel?

Jarrett smiles as he tells you the unfortunate news that the Honeywell Lyric Controller cannot support DSC Wireless Sensors. The DSC Wireless Sensors come in two (2) different varieties. There are the 433 MHz non-encrypted DSC Sensors and the 915 MHz DSC PowerG Sensors, which utilize 128-bit AES encryption. The Lyric System does not have a wireless receiver capable of supporting either of these sensor types. But there is still some good news, as the Lyric can support 345 MHz Sensors from Honeywell and 2GIG and Honeywell SiX Series Sensors.

Tags: , , , , ,

Comments


Posted By

We have heard some recent buzz in the industry that other alarm monitoring companies may begin stopping all support for older 3G, 4G and CDMA Cellular Communicators. While the push to get everyone onto LTE is important, Alarm Grid plans to support these existing modules as long as possible.

Honeywell lyric lte a at and t lte cellular communicator for the

If you have been keeping up with the latest events in the security industry, then you will know that both Total Connect 2.0 and Alarm.com will no longer allow activations for older cellular modules. The CDMA activation sunset occurred last year in 2018. Then this year in late June, Total Connect 2.0 stopped allowing AT&T 3G & 4G activations. From there, Alarm.com followed suit and also announced they would no longer allow new activations for 3G & 4G Communicators.

It is important to understand that these "sunset" events only affect new activations. If you have an existing 3G, 4G, or CDMA Communicator that is currently activated for use with Total Connect 2.0 or Alarm.com, then you can continue to use it, at least for now. As long as you keep it activated and your monitoring company continues to support it, then there will be no problem until the associated cellular network is permanently shut down.

For the record, the AT&T 3G Network is going to be shut down in February of 2022. We do not have an official date for the shutdown of the Verizon CDMA Network, but it is also expected to occur around this time. In preparation for this event, both Total Connect 2.0 and Alarm.com will only allow for new activations of LTE cellular communicators. In other words, if you want cellular alarm monitoring for your system, you should definitely go LTE.

Recently, we have heard that some other alarm monitoring companies are dropping support for these communicators sooner. Some will drop support as early as the end of 2019. This means that if you have monitoring service with that company and you have an older communicator, your monitoring service will be automatically terminated unless you upgrade to LTE before their self-imposed cut-off date.

Alarm Grid would like to state publicly that we plan to support existing 3G, 4G, and CDMA Communicators for as long as possible. We understand that not everyone can feasibly make the upgrade right away. We are doing everything we can to let our customers make the transition at their own pace. If you are still using a 3G, 4G, or CDMA Communicator with Alarm Grid, then rest assured that your communicator will still work for the next couple of years.

Now, just because we are still supporting these modules does not mean you shouldn't upgrade. LTE communication is faster, more reliable, and it will provide you with a better end user experience overall. Additionally, installing an LTE communicator will essentially "future-proof" your system against further advances in cellular technology. Cellular service providers have stated repeatedly that LTE networks will remain supported and in-service well into the very distant future.

Also remember that if you currently use a 3G, 4G, or CDMA Communicator, and you deactivate the module for ANY reason, you will NOT be able to reactivate it. This can be particularly important if you are trying to bring an older cellular module to Alarm Grid. If your communicator is still active with a different monitoring company, and you keep it active in your transition to Alarm Grid, we can help you reprogram it for use with our monitoring service.

At Alarm Grid, we are working to make sure all of our customers who use cellular monitoring will make a smooth and seamless transition over to LTE. We know that everyone moves at a different pace, and we are not going to rush you into doing something that you may not be ready for. While we certainly encourage you to make the jump to LTE as soon as possible, we will continue to work with you as long as we can.

If you have any questions about the 3G and CDMA sunset, or if you are trying to determine your best option for getting your panel on LTE, then by all mean, please reach out to us as soon as you can. Our team will be happy to work with you and assist you in any way possible. The best way to contact us is to email support@alarmgrid.com. Remember that our support hours are 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , , ,

Comments


Posted By

We recently discussed the end of Interlogix and how the company will soon be ceasing business in North America. We know that many users will be looking for a replacement for Interlogix Panels. Today, we will discuss how you can easily replace an Interlogix Panel with a Qolsys IQ Panel 2 Plus.

Qolsys iq panel 2 plus verizon lte with powerg s line and legacy

Interlogix Systems have been widely used in the security industry for many years. We want to start by saying that existing Interlogix Panels will continue to be supported by Alarm.com. As long as your Interlogix System has a compatible LTE cellular communicator, you can continue using the system well into the very distant future. And that is a perfectly acceptable option if you are looking for a cheap and effective solution for alarm monitoring.

But if you want to take home or business security to the next level, then now is a great time to upgrade to a Qolsys IQ Panel 2 Plus. This state-of-the-art security system offers fantastic features like automatic Bluetooth disarming, partitioning, live-streaming for compatible Alarm.com Cameras, built-in Z-Wave Plus functionality, support for up to 128 wireless zones, and so much more. And it is all controlled using a beautiful 7" touchscreen display.

Qolsys offers three (3) versions of the IQ Panel 2 Plus. If you are replacing an Interlogix Panel, then you will want to get the 319.5 MHz version. This is the version with the gold and white box shown above. The 319.5 MHz will be able to support all of your existing Interlogix 319.5 MHz Sensors. This means that you can upgrade to a brand-new high-tech security system, while still being able to maintain your existing sensors that work perfectly well. How cool is that?

If you do want to upgrade to newer wireless sensors, then you can also use PowerG Sensors with the system. PowerG Sensors offer an incredible wireless range of up to 2,000 feet away from the IQ Panel 2 Plus in an open air environment. They also utilize military-grade 128-bit AES encryption to prevent any wireless hacking or takeover attempts. This also protects the sensors from any RF jamming techniques that could disable legacy sensors.

Qolsys also offers their own 319.5 MHz sensors if you need to get some new wireless devices for the system. These sensors can be easily enrolled with the panel just any existing Interlogix Wireless Sensor. Qolsys even offers their own "S-Line" Encrypted Sensors for added wireless protection. These sensors use a rolling code encryption for added protection. These devices will make for a great addition to any 319.5 MHz IQ Panel 2 Plus!

We also understand that some users may be upgrading from hardwired Interlogix Panels, such as an Interlogix Concord 4 or an Interlogix NetworX Series Panel. Qolsys considered this, and they have a solution. The Qolsys IQ Hardwire 16-F is a wired to wireless converter that will allow you to use existing wired sensors with your new IQ Panel 2 Plus System. Just mount the IQ Hardwire 16-F in-place of the old panel, and enroll your existing sensors!

Whether you have a wireless Interlogix Panel like an Interlogix Simon XT, an Interlogix Simon XTi, or an Interlogix Simon XTi-5, or you have a hardwired Interlogix Panel like a Concord 4 or NetworX Series System, Qolsys has the solution for you. And if you choose to keep your existing Interlogix Panel, that's fine too. We have compatible communicators available on our website, and we can help you get the system running with our monitoring services.

If you would like to learn more about your options, or if you would like to discuss our monitoring plans, we invite you to email us at support@alarmgrid.com. Just tell us what you have (or what you would like to have!), and we will be happy to help you as soon as possible. Remember that our support hours are 9am to 8pm ET M-F, so keep that in mind when you email us. We look forward to hearing from you and helping you find the perfect security solution!

In the video below, Qolsys shows us how quickly and easily an Interlogix Simon XT panel can be replaced by a Qolsys IQ Panel 2 Plus 319.5 MHz version:


Tags: , , , , , , ,

Comments