Home Security Blog

Hi DIYers! We have some very special news for you today. One of our best customers, Brett of Philadelphia, MS, has decided to name his new kitten "Alarm Grid". Our entire company is honored to hear of the exciting news. We now introduce you to our new company mascot, Alarm Grid the Cat.

This is the first time we have heard of a customer naming their pet after our company. Brett has been a loyal Alarm Grid customer for many years, and we are proud to provide his home with reliable and trustworthy monitoring service. We will continue to work hard to ensure that Brett and his entire family (including his new kitten) are kept safe and secure. We love hearing news like this, and it has made everyone in Alarm Grid very happy to know that we have a great customer like Brett. Thank you Brett for your continued support, and we hope to keep working with you for many years to come.

If you want to join Brett and the thousands of existing Alarm Grid customers, why not start right now? You don't have to name your pet after our company (that's optional). But we would love to keep your home or business safe and protected. The best way to get started is to click the orange Alarm Monitoring button at the top of this page. You can also email us at support@alarmgrid.com or call us at (888) 818-7728. Remember, our business hours are 9am to 8pm EST M-F. We look forward to hearing from you!

Hi DIYers! We are excited to announce that there has been a price reduction on the Honeywell SkyBell DBCAM Video Doorbells. You can now get a brand-new video doorbell for your home for just $100. These are excellent video doorbells that are compatible with the Total Connect 2.0 platform.

The SkyBell DBCAM captures video at up to 1080p quality. The device connects with your home's local WIFI network, and it has a built-in LED light to display current status. Whenever someone rings the doorbell or someone in front of your door sets off the integrated motion detector, you will receive a push alert right to your smartphone. This is great for knowing if your friend has arrived, if the pizza is here, or even if a package thief is trying to make off with your stuff!

If you are an Alarm Grid monitored customer with access to Total Connect 2.0, you can set up the DBCAM to send you alerts right through the TC2 platform. If you don't have service with Alarm Grid, you can still receive mobile alerts for the DBCAM through the SkyBell App. By connecting the device with your local WIFI network, you can get these alerts from anywhere. Whether you're in the backyard or across the planet, you will know exactly what is going on in front of your house!

Please note that this limited time offer is only for the "round" SkyBell DBCAM. Only the "silver" color is being included in this promotion. No other color variant is being offered at a discounted price. Additionally, the SkyBell DBCAM-TRIM and the Alarm.com SkyBell DBCAM are both NOT included in this promotion. Both of those products are still available at their usual prices. This promotion, while supplies last, is strictly for the silver-colored Honeywell SkyBell DBCAM for use with Total Connect 2.0.

Hurry now, and get a brand-new SkyBell DBCAM for your home before they're sold out! This promotion is only being offered while supplies last. If you have any questions, you can always email us at support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! We are pleased to announce that the ADC-T3000 Smart Thermostat is now available for purchase from the Alarm Grid website. This thermostat improves upon the older ADC-T2000 Thermostat with increased capabilities, a new slimmer design, and advanced features for end users.

End users looking for a state-of-the-art smart thermostat can receive great results from the Alarm.com ADC-T3000. This Z-Wave Plus Thermostat is designed for use with the Alarm.com platform. However, you can really use it with any Z-Wave smart home network. This includes Resideo Systems that use the Total Connect 2.0 platform. No matter how you control your smart home devices, you will love the performance of your new ADC-T3000.

There are many great features that make the ADC-T3000 a worthwhile upgrade. For one, this has more space for wiring than the previous model. Installers will also appreciate the improved access terminals that make it easier to wire the connections. It is also easier to understand what action the HVAC system is performing, as the ADC-T3000 will actively display the word "Heat" or "Cool" based on the current activity. The device measures 4.1"L x 5.0"W x 0.7"D, which is even slimmer and sleeker than the previous model. The device uses two (2) AAA batteries for backup power, and all the necessary mounting hardware comes included.

Additionally, Alarm.com has also expanded upon the list of their certified Z-Wave smart lighting devices. All of the lights listed below have been certified by Alarm.com, but not for "real-time" status. This means that they have been tested and will work well with Alarm.com, but they will still count against the 10 device limit for displaying status. For more information on the Alarm.com displayed lighting status limit, please review this FAQ.

• Jasco Enbrighten Smart LED Bulb A19 (39723)
• Jasco In-Wall Dimmer Toggle (14322, 14296)
• Jasco Dimmer Switch Toggle (14319, 14293)
• Leviton In-wall Switch (DZ15S)
• Leviton In-wall Dimmer (DZ6HD - 600W)
• Leviton Plug-in Outlet (DZPA1)
• Leviton Plug-in Dimmer (DZPD3)

Finally, Alarm.com has announced that the ADC-V622 Security Camera is now compatible with their Video Analytics feature. Video Analytics is an advanced feature that allows users to receive real time alerts (text and/or email) regarding unusual activity or movement, while ignoring routine movement. This is done using advanced AI software that is only available from Alarm.com. This technology can actively distinguish between people, vehicles and animals. It can also determine direction of movement and the duration of any captured activity.

If you have questions about any of these Alarm.com updates, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours are from 9am to 8pm EST M-F. Keep this in mind if you decide to email us. We look forward to hearing from you.

Resideo has announced that the Lyric Gateway System has been discontinued, effective immediately. You can no longer purchase the Gateway from the Alarm Grid website. Fortunately, the vastly superior Lyric Controller is still available for purchase if you decide to go with a Resideo System.

The Lyric Gateway was a unique system. It offered no option for end user programming. Instead, all programming had to be done remotely by an alarm monitoring company. This did not fit the DIY model of Alarm Grid. As a DIY monitoring company, we try to empower our customers by encouraging them to complete their own programming and learn how their systems work. Because of this, the Lyric Gateway was never a good product for us. We carried it to offer as many options for our customers as possible.

There are a few Alarm Grid customers with active Lyric Gateway Security Systems. We want them to rest assured that we will continue to support their panels for as long as we can. The Gateway System even has an AT&T LTE Communicator available, the Honeywell LYRICLTE-A. Installing and activating this communicator will ensure that a Gateway System can remain monitored for many years to come. Please note that the upcoming Verizon LTE Communicator for the Lyric will not work with the Gateway.

If you are looking for a new Resideo Security System, the Lyric Controller is still the recommended option. This panel is actively being supported with new add-on releases and new firmware updates. This is evidenced by the upcoming Verizon LTE Communicator and the MR9 Firmware Update to support this new module. Even with the new Resideo ProSeries System eventually coming to the market, we expect Resideo to maintain active support for the Lyric and their existing LYNX Touch Systems for a long time. For more information on the MR9 Firmware update, please click here.

If you have any questions about the discontinuation of the Lyric Gateway, please reach out to us at support@alarmgrid.com. We look forward to hearing from you.

Hi DIYers! We are very happy to announce that software revision 1.09 is now available for the Resideo Lyric Security System. This software revision is more commonly known as firmware update MR9, and it can be downloaded for free by any end user with active alarm monitoring service.

The biggest addition that comes from firmware update MR9 is support for the upcoming Verizon LTE Communicator. We expect this communicator to be released sometime later this summer. Support for the existing AT&T LTE Communicator is also carried over to MR9. The update can be pushed down from the Resideo AlarmNet Servers and is completely free of charge. In order for the update to take effect, the system must be disarmed, with no trouble conditions present.

If you want to apply the update yourself when the system is disarmed, you can do so by entering the following commands from the main Lyric screen: Security > Tools > Installer Code (default 4112) > Update Firmware. The button will grey out to confirm that it was selected. Then return to the home screen using the return arrow in the upper-right corner. The update process should begin automatically.

Depending on the speed of the communication path, the update process can take anywhere from a few minutes to up to an hour. The system will then reboot to apply the update. If you want to confirm the update, go to Security > Tools > Master Code (default 1234) > Advanced > System Information. The listed Revision on the top line should start with 1.09.

If you want more information about the MR9 update, please check the associated release notes. If you have any further questions about the MR9 update, please reach out to us. The best way to reach us is to email support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! We would like to inform you that the VERSA-2GIG Door and Window Contacts have received an update. These changes should not affect device compatibility or performance. However, they will effect the way these devices are enrolled with a panel and how maintenance is performed.

The VERSA-2GIG Contacts operate at 345 MHz. They are designed for use with 2GIG Systems (GC2 and GC3) and the Resideo Lyric Controller (Version MR3 or higher). These surface-mounted devices operate like any standard door and window contact sensor. Each unit includes a sensor and an accompanying magnet. The sensor is mounted on the door or window frame, while the magnet is mounted on the door or window itself. When the door or window is opened, the magnet will separate from the sensor and cause it to activate. The sensor will then alert the panel to let the system know that the door or window has been opened.

Alarm Grid recently learned that the VERSA-2GIG Door and Window Sensors have been updated. The new model enrolls using Loop 1 and has a convenient slide-off cover. Additionally, a tab on the side of the device indicates which side should be facing the accompanying magnet. This is a change from the older style. The old model of the VERSA-2GIG is enrolled using Loop 2 and has a pop-off cover. Both devices have a yellow inner board that allows you to differentiate them from the VERSA-GE Sensors (blue board) and the Honeywell 5800MINI Sensors (red board).

This change should not affect the performance of the VERSA-2GIG or its compatibility. At this time, we are only aware of changes to the VERSA-2GIG Sensors. We have not received any news of changes for the VERSA-GE Sensors or the Honeywell 5800MINI Sensors. Alarm Grid will produce an update post if we learn of any changes to these sensors.

At this time, we cannot control which version of the VERSA-2GIG Sensors you will receive when placing an order. Some old-style sensors are still being sent out, while other customers are reporting that they have received the new style. It is even possible that you may receive a mix of old and new VERSA-2GIG Sensors with a system kit. Please be aware that these sensors operate exactly the same, and you should not notice any difference in device performance. The new-style VERSA-2GIG Sensors work just as well as the old-style ones. The only functional difference is the cover.

Remember, if you have a new-style VERSA-2GIG Sensor with a slide-off cover, it will enroll to your system using Loop 1. If you have an old-style VERSA-2GIG Sensor with a pop-off cover, it will enroll to your system using Loop 2. You can always auto-enroll your sensor, and the Loop Number should populate automatically. We recommend auto-enrolling whenever possible to check device communication and to avoid making a mistake when manually entering the Serial Number.

If you have any questions about this change, please reach out to us at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you.

Welcome DIYers! We're here with another video recap, this time covering June 10th thru 14th. It was a great week for our video team, as 10 new videos are ready for viewing. Your favorite Alarm Grid boys Jarrett, Joe and Jorge are all here. Let's check out the newest videos from the team.

Location of the MAC Address on a Honeywell L5210

Jarrett teaches users how to find the MAC address for your Honeywell L5210 Security System. The MAC address is actually associated with the added Honeywell L5100-WIFI Card. You will need to provide this code when activating your WIFI communicator for monitoring service. The code consists of a 12 digit combination of numbers and letters. This code can be found on the box for the L5100-WIFI, on the module itself or inside panel programming. You will also need to provide the CRC code, which is found alongside the MAC address.

Panels That Support Telguard HomeControl Flex

The helpful and friendly Joe talks about which panels support the Telguard HomeControl Flex interactive service. This service is a lot like Total Connect 2.0 and Alarm.com. In order to access this service, you will need an appropriate Telguard Communicator. You will also need active alarm monitoring service. Most Alarm Grid customers access this service using a Telguard TG1-Express. This communicator allows a panel with a phone line to communicate across a cellular network.

Resideo Total Connect 2.0 Recording Limits

Jorge discusses the Resideo Total Connect 2.0 recording limits for Resideo IP Cameras. The limit depends on which type of Resideo IP Cameras you are using with your system. The newer HD camera models allow you to store up to 1,500 clips for up to 30 days. Any clip older than 30 days will be automatically deleted. Additionally, clips are deleted if you reach the 1,500 clip limit. The older, non-HD models allow for 100MB of storage or 7 day, whichever comes first.

SkyBell Video Clip Availability

Jorge explains the SkyBell video clip availability limits for both Total Connect 2.0 and Alarm.com. These services follow completely different rules in this regard. For Total Connect 2.0, clips are stored for seven (7) days. For Alarm.com, it is more complicated. It depends on what type of monitoring plan you have. There will be a limit to the number of total clips you can store on Alarm.com. There will also be a limit on the number of clips your cameras can store per month on Alarm.com.

Learning the Honeywell 5800CO into a Qolsys IQ Panel 2 Plus

The ever-cheeky Joe teaches you how to add a Honeywell 5800CO Carbon Monoxide Sensor into a Qolsys IQ Panel 2 Plus System. You must use the 345 MHz version of the IQ Panel 2 Plus if you want to add a Honeywell 5800CO Sensor. This is the only version of the IQ Panel 2 Plus that can support 345 MHz sensors. This module will provide your home or business with accurate and reliable detection of potentially lethal carbon monoxide gas.

Flood Sensor Notifications from a Lyric via Apple HomeKit

Jarrett is back, and he explains why you cannot receive flood sensor notifications from Apple HomeKit when the sensor is used with a Lyric Controller. HomeKit only provides detailed Lyric notifications regarding security sensors. A flood sensor is not a security sensor. That is why it is important to still use Total Connect 2.0 even if you start using Apple HomeKit with the system. The Total Connect 2.0 platform will provide you with specific notifications for any zone type.

Learning the 5808W3 into a Qolsys IQ Panel 2 Plus

Jorge teaches users how to add a 5808W3 Smoke and Heat Detector with a Qolsys IQ Panel 2 Plus Security System. This smoke detector can only be added to IQ Panel 2 Plus Systems that support the 345 MHz wireless frequency. The 5808W3 provides reliable smoke and heat detection for a home or business. It can also be used for low temperature detection. A built-in 85 dB sounder is integrated with the sensor for alerting building occupants.

Products Supported on the Alarm.com Platform

Jorge explains which products are supported by the Alarm.com interactive service. To use Alarm.com, you will need a system with an Alarm.com Cellular Communicator. You will also need a Gold Plan or higher from Alarm Grid. By accessing Alarm.com, you can arm and disarm your system, check current system status, control smart home devices and more. You can access this service remotely using the Alarm.com Mobile App on Android and iOS devices.

Image Sensor and Alarm Panel Compatibility

Awesome Joe covers image sensor and alarm panel compatibility. Image sensors are like motion detecting sensors, except they also have a built-in camera. When an image sensor detects movement, it will produce a photo. This photo can be sent to an interactive service platform like Total Connect 2.0 or Alarm.com. If you have the TC2 or ADC mobile app, you can get this image remotely. This is perfect for verifying if a crime or emergency is occurring in your home or business.

Hi DIYers! Have you activated your 3G or 4G cellular communicator yet? If not, you are running out of time. All 3G and 4G communicators must be activated by June 26, 2019 for AlarmNet and June 30, 2019 for Alarm.com. After that, it will no longer be possible to activate these modules.

This is your very last chance to purchase a 3G or 4G communicator. If you wait much longer, we won't be able to guarantee that it will arrive to your address in time for you to install and activate it. And if you are still sitting on a 3G or 4G communicator, the time to activate it is now. You should reach out to Alarm Grid as soon as possible to get started with monitoring service. The following plans will work for cellular communication - Gold, Self-Gold, Platinum, Self-Platinum, Cellular-Only. Please read this blog post for more information about our monitoring plans.

Alarm Grid is still holding a sale on the iGSMV4G Communicator and the iGSMV4G-TC2 Kit. These products are currently available for $50 and $60, respectively. Buying a iGSMV4G from Alarm Grid right now is a strong choice if you want to get a VISTA Series System connected for cellular monitoring service for a very affordable price. More information about this sale can be found in this recent blog post.

Keep in mind that deactivating a communicator and then reactivating it counts as activating. If you discontinue monitoring service at any time after June 26th for AlarmNet and Total Connect 2.0 or June 30th for Alarm.com, you will not be able to reactivate your old 3G or 4G communicator. This is something to consider if you expect that you may move or relocate your system sometime in the near future. At this time, it is no longer possible to activate a CDMA communicator.

Remember, a 3G, 4G, or CDMA communicator is only a temporary solution at this point. AT&T will be shutting down their 3G/4G cellular network in February 2022, and Verizon is expected to shutdown their CDMA network around this time as well. Any already-activated alarm monitoring communicator that connects with one of these cellular networks provide reliable monitoring service until that time. After that, it will be obsolete.

Getting a 3G or 4G communicator in the next few days for a quick activation is a viable option. However, the best option is to get an LTE cellular communicator for your system. Both AT&T and Verizon have stated that they will support their LTE networks for many years to come. An LTE cellular radio is the best way to ensure that your security system will receive fast and reliable monitoring service well into the very distant future. We have many LTE communicators available for purchase on our website.

If you need help choosing a communicator, or if you are trying to activate a communicator before the cut-off date, please contact us as soon as you can. The best way to get a hold of us is to email us at support@alarmgrid.com. Our team will check your email at our earliest convenience and respond as soon as possible. If you would prefer to call us, we are available at (888) 818-7728. Remember that our business hours are 9am to 8pm EST M-F. You must schedule an activation during these hours. We look forward to hearing from you and activating your system for monitoring service.

Alarm Grid is aware that the Total Connect 2.0 Service from Resideo was experiencing server problems last night. Users were unable to login, and notifications from TC2 were delayed. The issue has since been identified and fixed by Resideo. We apologize for any inconvenience this caused.

We do not expect any further issues to occur. However, if you notice any problems with Total Connect 2.0, we encourage you to report them to us at your earliest convenience. The best way to notify us is to email support@alarmgrid.com. We will check your email and report back to you as soon as possible.

Hi DIYers! We have a tip today that might seem obvious, but it is absolutely crucial to remember. Our tip for everyone is to protect their Total Connect 2.0 or Alarm.com information. This means not sharing your username or password with anyone who should not access your account or your home.

Total Connect 2.0 and Alarm.com both allow users to Arm and Disarm their systems from anywhere. Giving someone access to your TC2 or ADC account is basically the same as giving someone your system's Master Code. In fact, it can be even worse. If you use these services for smart home automation to control smart locks, then a hacked account is essentially a key to your home. An intruder won't even have to break open a window. They can unlock your door, Disarm your system, and walk right in.

It's not enough to just protect your TC2 and ADC username and password. You must also protect your associated email address and your phone. Total Connect 2.0 and Alarm.com allow users to reset their passwords through their email and text messages. A hacked email or stolen phone can also be a major concern for your security. We recommend using Touch ID and/or Facial Recognition on your phone if possible. This will help protect your account from a security breach in the event of a stolen phone.

One thing you can do is enable the "Prompt for User Code" feature on TC2. This feature requires that the associated user code is provided when you Arm or Disarm from your phone. If an intruder gets your login information, they won't be able to Arm or Disarm your system from the TC2 Website or App unless they also know your secret code. However, an intruder will be able to find this code if they gain access to your phone. Additionally, ADC does not offer this feature at this time.

If your TC2 or ADC account becomes compromised, or if your email is hacked or your phone is stolen, you should contact us immediately. Anyone who accesses your TC2 or ADC account can change your password to keep you out. But you will still have Alarm Grid on your side. Only you know your false alarm passcode, and only you can contact us to make changes to your account. We will make the necessary adjustments on the dealer's end of TC2 or ADC to ensure that your account is protected.

Remember, such data breaches can have very serious consequences. Always make sure to keep your account information safe. Never share your username, password or email account information with anyone who should not have access to your home. Only share it with individuals you absolutely trust. And if you aren't sure your information is safe, make sure to change your account password immediately. Contact us at support@alarmgrid.com ASAP if you experience any problems. We're here to help ensure that your home or business is always kept safe. Do your part and protect your information.