2GIG 2GIG-TOUCH-NA-VA Posts

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This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

  1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
    ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
  2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
    ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
  3. Can I use my old GC2 power supply with the new panel?
    ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
  4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
    ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
  5. Will my old TS1 secondary keypad work with the GC Touch?
    ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
  6. Does it work with 2GIG eSeries (Encrypted) sensors?
    ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

  1. What is the main difference between the GC Touch and the 2GIG Edge?
    ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
  2. Does the GC Touch have Facial Recognition disarm?
    ○ No, that feature is exclusive to the 2GIG Edge.
  3. Does the GC Touch have Bluetooth disarming?
    ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
  4. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
  5. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

  1. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
  2. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
  3. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
  4. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
  5. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

  1. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
  2. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
  3. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
  4. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.

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