Alarm Installation Posts

The DSC HS2TCHP(N) touchscreen keypad can work with a Qolsys IQ Pro, but only after a software update. Keypads running version 1.39 or lower need new interface files first, and you can get them from our HS2TCHP firmware updates page.

The update is a quick job. It takes an SD card, a few minutes, and no new hardware.

Why the HS2TCHP(N) Needs an Update

The HS2TCHP(N) was made for DSC PowerSeries NEO systems. Its touchscreen software, called the user interface or UI, is written for a NEO panel. The IQ Pro needs a different UI. Until the keypad gets the new firmware files, it is not ready to be used with an IQ Pro.

Check the part number on your keypad before you start. If it says HS2TCHPRO and runs version 1.40 or higher, the touchscreen will not work on an IQ Pro. The update is only for the HS2TCHP(N) at version 1.39 or lower.

When Does This Comes Up?

The most likely reason is a panel swap. Say a home has a NEO system with HS2TCHP(N) keypads already mounted on the walls. The owner decides to switch to an IQ Pro. The wiring is already in place, so reusing those keypads saves money and a lot of work. The update is what makes that possible.

There is one catch. Once a keypad has been updated for the IQ Pro, it cannot go back to a NEO control panel. Do not update a keypad that still needs to work on a NEO system. If you are still running a NEO panel, we show you how to add an HS2TCHP to a PowerSeries NEO panel in a separate guide.

How to Update the Keypad

The update uses an SD card. Download the files from the firmware page linked above and unzip them. There are three files, and all three go in the root directory of a blank SD card. Format the card as FAT32 first, and use a card with a capacity of 32 GB or less.

Next, slide the card into the bottom of the keypad. On the touchscreen, tap the Options icon, then Installer Menu. Enter the IQ Pro Installer or Dealer Code (defaults 1111 or 2222 respectively). Tap Keypad Programming, tap Firmware Upgrade, and follow the prompts to finish. When it is done, the keypad shows the "IQPanel" logo in the top right corner instead of the "DSC" logo.

Do not pull the keypad off its backplate while the SD card is inside. That can damage the card slot. For the manufacturer’s full notice, see the HS2TCHP(N) touchscreen keypad update instructions.

Connecting the Keypad to the IQ Pro

An IQ Pro can support up to 16 keypads. They connect to the panel over the Corbus, which is a four-wire connection. Here are the basics:

• Match the colors. Connect the keypad’s red, black, yellow, and green terminals to the corresponding Corbus terminals on the IQ Pro board.
• Use the right wire size. Use 18 - 22 gauge 4-conductor wire. Two twisted pairs are recommended. Do not use shielded wire.
• Watch the distance. Keypads can sit up to 1,000 feet from the panel. They can be home run, wired in series, or T-tapped.
• Power comes last. Keep the panel’s battery and power adapter disconnected until all the wiring is done.
• Enable keypad. Once the keypad is connected, you'll need the IQ Installer App, available for free from the Apple and Google stores, to enable the keypad, assign partitions if necessary, and set any other keypad options.

Each keypad also has a zone input, so you can hook up a wired sensor, like a door contact, right at the keypad. It works with normally closed loops, single end of line resistors, and double end of line resistors. To turn the input on or off, go to Installation, then Devices, then Security Sensors. Pick the enrolled keypad, tap Edit, and choose Keypad Input. Then select Enable or Disable. For all the details, check the IQ Pro install guide.

Need Keypads or Monitoring?

If you're updating your panel and you're interested in a new monitoring plan to go with it, check out our no-contract monitoring options. We don't charge activation fees, and you can cancel at any time. Need another keypad for your project? Browse our PowerG keypads and the IQ Remote PowerG touchscreen keypad.

Need Help?

Stuck on the update or the wiring? Our support team is happy to help. Phone and email support are open from 9:00 AM - 8:00 PM Eastern. Call us at 888-818-7728 or email support@alarmgrid.com. Live chat on our website is also available until 6:00 PM Eastern.

Resideo has extended AlarmNet360 (AN360) connectivity for the Lyric® security system. This extension runs through June 1, 2028, reversing notices sent out earlier this year that signaled an end to remote Lyric management. Here's what changed, and why an upgrade is still worth planning.

A Quick Timeline

The First Two Notices: TN-140 and TN-142

Resideo's first notice, Technical Notification #140, explained that the legacy authentication process Lyric panels use to connect to AN360 was expiring on April 15, 2026. After that date, AN360 would no longer support adding new Lyric systems, enrolling new sensors, syncing configuration changes, modifying system settings remotely, applying dealer branding, pushing firmware updates over the air, or changing central stations. Core system functionality (arming, disarming, user codes) and connected services (Total Connect, alarm reporting, two-way voice) were not affected.

TN-142 arrived three weeks later and officially superseded TN-140 with more detail. It confirmed that communicator-level settings, like TC2 configuration, comm path, and central station changes, would keep working through AN360 as before. Panel-level settings, like partition and system changes, two-way voice, Home Kit, Lyric Lock, and firmware updates, would instead require USB (firmware update only) or local panel programming. TN-142 also warned that AN360 would automatically disable the Local Programming Lockout and Lyric Lock features on all panels during the week of April 6, 2026.

The Latest Update: TN-150 Restores Support Through 2028

Technical Notification #150, issued September 21, 2026, explained that the root cause of these changes was an expired security certificate with Resideo's certificate provider. While alarm routing continued working throughout, remote capabilities like configuration changes, sensor additions, and device replacements were no longer available.

Resideo has now secured an extension with the certificate provider, restoring full AN360 remote management for Lyric systems through June 1, 2028. TN-150 officially replaces TN-140, and no immediate action is required on your part.

Can You Still Activate a New Lyric System?

We're not sure yet whether a brand new, previously unregistered Lyric panel can currently be activated on AN360. In theory, the answer is yes. We want to confirm the current activation process ourselves before telling you it's a 100% safe bet. We'll update this post as soon as we know more.

UPDATE 09/25/26: We have confirmed that it is possible to activate a new, previously unregistered Lyric. However, we still firmly believe it's time to begin planning your system upgrade. Don't wait until the last minute and get caught up in a backlog of users trying to upgrade.

It's Still Time to Plan Your Upgrade

Even with support extended, June 2028 isn't that far off. If you're running a Lyric system today, now is a good time to start planning a move to a newer platform. Alarm Grid recommends the PROA7 or PROA7PLUS when you're ready to upgrade.

Both of these panels work with the full line of SIX Series wireless sensors right out of the box, so much of what you already own will likely carry over. If your Lyric setup uses older 5800 Series sensors instead, you'll need to add a PROTAKEOVER module along with the Pro Series panel.

Not sure which upgrade path fits your needs? Give our support team a call or send us an email. We're here Monday - Friday from 9:00 AM - 8:00 PM (ET). Our support number is 888-818-7728 or email support@alarmgrid.com. We also offer chat support with a live agent from 9:00 AM - 6:00 PM (ET). Just visit our site.

So, you typed a security question into Google and ended up on a forum from 2009 where "TechDad47" suggested you "just unplug it and plug it back in." Well, now there's a better way. Google has a feature called preferred sources. It lets you mark trusted sites so their results show up first.

What Are Preferred Sources and How Do They Work?

Preferred sources is a Google Search feature that lets you handpick up to three websites you trust. Once added, Google gives those sites priority placement in your results, sitting at or near the top with a small label identifying them as a source you follow.

It's not a filter and it's not a blocker. Other websites still show up. Google just puts your preferred sources toward the top so you find what you want faster. If your preferred source doesn't have content matching your search, Google returns normal results with no harm done. The setting lives in your Google account, so you can add it once on your laptop and it works on your phone, your tablet, even your smart fridge! Anywhere you're signed into your Google account it will work.

Here's How to Set It Up

Step 1: Open Google Search and head to Settings

Head on over to Google.com in your browser.

Then look for Settings at the bottom right of the page. Click it, then select Search settings from the popup menu.

Step 2: Find the "Search Personalization" section

Once you're in Search Settings, scroll down until you spot the Search Personalization section.

Step 3: Click on the Source Preferences button,

Now that you're in the Search personalization menu, scroll down until you see Source preferences and click on it. This will bring you to the Source preferences page.

Step 4: Add AlarmGrid as a preferred source

Click Add a source, then type in: alarmgrid.com

Click the checkbox next to alarmgrid.com to set it as a preferred source.

That's it. You just told Google, "Hey, I trust these people," and now when you Google search with a relevant question Alarm Grid will be prioritized.

That's all there is to it.

From here on out, when you search for anything security related: panel setup, sensor troubleshooting, z-wave devices, you name it, AlarmGrid results jump to the front of the line. No more TechDad47, no offense to him. Just real answers from people who actually know their way around a security system.

A couple of things worth knowing:

• This setting is tied to your Google account, so it follows you across devices as long as you're signed in.
• Google can still show results from other sites. This just moves AlarmGrid to the top of related results.
• You can add up to three preferred sources total, so choose wisely. We're not saying pick us three times, but we're not not saying it.

Why AlarmGrid?

We've been writing detailed, no-fluff guides on home security systems for years. Our content is written by people who actually use and test this equipment, not scraped, not outsourced, not phoned in. If you want to browse what we've got, head to alarmgrid.com. There's a good chance we've already answered whatever you're about to Google.

If you need help or have questions about anything Alarm related, our support team is here Monday - Friday from 9:00 AM - 8:00 PM Eastern. You can contact us at 888-818-7728 or by emailing support@alarmgrid.com.

Firmware updates keep your 2GIG GC Touch panel running smoothly while adding new features and improving current ones. The latest update introduces enhanced usability, new customization options, and system improvements that help ensure continued reliable performance from your security system.

A firmware update is available for the 2GIG GC Touch, available in AT&T LTE and Verizon LTE versions. In this post we're talking about Version 1.1, displayed on the panel as ROM 1.1.072. To check your current firmware version, go to Settings (⚙️), enter your Installer Code (1561 by default), and navigate to the System Information screen. Scroll down until you see the Software Version. After completing the update, the panel will reflect the new version number as noted above, confirming that the firmware has been successfully installed.

Removed the Enter Requirement for PIN Codes

"And the people said, Amen!" One of the most noticeable usability improvements, and my personal favorite, is that you no longer need to press the Enter (↵) button after entering a user code. The GC Touch now automatically accepts valid 4-digit or 6-digit codes, depending on your system's settings, once entered. This streamlines everyday interactions like arming and disarming the system, making operation faster and less cumbersome for users.

Sensor Chime Voice Annunciation

This update introduces voice annunciation for sensor chimes. Instead of relying solely on a chime tone, the panel can now audibly announce sensor activity. This gives the user clearer awareness of which door or window has been opened, improving situational awareness throughout the home without requiring you to look at the panel screen. A sensor can use chime tones or voice description, but not both.

30-Minute Sounder Disable for Testing

A new option allows users or installers to temporarily disable the panel sounder for up to 30 minutes. This is especially useful during system testing or maintenance, since it prevents repeated alarm sirens while allowing you to verify sensor functionality. It makes troubleshooting and walk testing far more convenient and less disruptive for children, pets, and you! To disable the sounder, from the Home Screen tap Settings (⚙️) > Enter Installer Code (default: 1561) > Equipment Management > Disable Sounder.

OTA Firmware Update Requests from the Panel

Version 1.1 also lays the groundwork for easier updates in the future by adding the ability to request over the air updates directly through the panel. While updates are still managed and distributed via Alarm.com, this feature streamlines the update process, reduces reliance on manual USB updates, and minimizes the need to contact your alarm dealer for firmware updates.

Screen Saver and Photo Slideshow

A highly anticipated addition is the new screen saver and photo slideshow feature. The GC Touch can now display images when idle, allowing it to function as a digital picture frame. This adds a more personalized touch to the panel and helps it blend more naturally into the home environment. If you need help configuring this new feature, check out our FAQ on the subject.

Repeater Supervision Support

Finally, the update also introduces repeater supervision support. This allows the panel to monitor compatible repeaters and confirm that they remain operational. By supervising these devices, the system can maintain strong and reliable communication with wireless sensors throughout the property.

Keeping your 2GIG GC Touch up to date ensures you get the best performance, features, and reliability from your system. If you need help updating your panel or have questions about these new features, contact the Alarm Grid support team. Call us at 888-818-7728, email support@alarmgrid.com, or visit www.alarmgrid.com to chat with a live agent. Support is available Monday - Friday from 9:00 AM to 8:00 PM Eastern Time, with chat available from 9:00 AM to 6:00 PM Eastern Time.

Alarm Grid is thrilled to inform you that the new 2GIG 345S encryption-capable sensor lineup is now available. This collection covers all the bases, with sensors for security, life safety, and environmental monitoring. The 345s sensors allow you to select encrypted or non-encrypted operation.

If you're building out a new 2GIG system or expanding an existing one, you are going to want to take a close look at what this family of products has to offer.

All of the 345S sensors communicate on the standard 345 MHz wireless frequency. That means they play nice with a wide range of 2GIG panels, including the 2GIG GC Touch (AT&T LTE and Verizon LTE versions), 2GIG GC2e, 2GIG GC3e, and Edge (AT&T LTE and Verizon LTE versions available). They will also work right alongside any existing 2GIG or Honeywell 5800 Series sensors you already have enrolled.

And here is a nice bonus: the sensors in this lineup come with an onboard encryption switch, so you can enable encrypted communication if your panel supports it. They come from the factory with encryption disabled, but enabling it is super easy.

With that said, let's check out the new 345S sensors!

2GIG DW100-345

345S Wireless Door/Window Contact Sensor

The 2GIG DW100-345 is a surface-mounted door and window contact that should be one of the first sensors on your shopping list. It mounts right onto the surface of a door or window frame and communicates wirelessly with your panel whenever the magnet separates from the sensor, letting the system know something has been opened.

One thing we really like about this one is the thoughtful design. It has a rounded outer shell with a square interior, which makes it easy for installers to line up correctly during mounting. It also ships with a spacer that lets it fit flush on a wider variety of door and window profiles. You get support for an external Normally Open or Normally Closed wired input as well, which gives you some extra flexibility. Battery life comes in at up to 8 years, and encryption is switchable on or off right on the board.

Key Features:

• Surface-mounted design with included spacer for versatile installation
• Up to 8-year battery life
• Supports external NO or NC wired input
• On/Off switchable encryption via onboard switch

2GIG DWR100-345

345S Recessed Door/Window Contact Sensor

If you want your security sensors to be completely out of sight, the 2GIG DWR100-345 is the way to go. This is a recessed contact, which means the sensor and its magnet get installed inside holes drilled into the door or window and its frame. Once everything is in place, the only way you would ever notice the sensor is by looking at the edge of the frame with the door or window already open.

This is a fantastic option for anyone who cares about keeping their home looking clean and uncluttered. It communicates on the 345 MHz frequency and will report to the panel whenever the door or window is opened. Battery life is rated at up to 5 years, and encryption can be toggled on or off using a switch right on the sensor.

Key Features:

• Completely hidden recessed design for a clean look
• Up to 5-year battery life
• On/Off switchable encryption via onboard switch

2GIG PIR100-345

345S Passive Infrared Motion Detector

The 2GIG PIR100-345 is a wall-mounted motion detector that uses passive infrared technology to pick up on changes in heat energy caused by movement. When set to its default High Sensitivity Mode, it covers an impressive area of 30 feet deep by 50 feet wide. That is more than enough for a typical living room, hallway, or open floor plan.

Pet owners will appreciate the built-in pet immunity feature. When enabled, the sensor will ignore the movement of animals weighing up to 85 pounds, which goes a long way toward cutting down on false alarms. The sensitivity setting is installer-adjustable, so you can dial it in for your specific environment. Battery life is rated at up to 7 years, and like most sensors in the 345S lineup, encryption can be toggled on via an onboard switch.

Key Features:

• 30 ft x 50 ft coverage area on high sensitivity
• Pet immunity for animals up to 85 lbs (installer-adjustable)
• Up to 7-year battery life
• Ships non-encrypted; encryption activated via onboard switch

2GIG GB100-345

345S Wireless Glass Break Detector

The 2GIG GB100-345 is a wireless glass break detector that can be mounted on either a ceiling or a wall. It uses a dual-stage detection method to tell the difference between actual breaking glass and other loud noises. First, it listens for the low-frequency "thud" of something striking the glass. Then it listens for the high-frequency "crash" of the glass actually shattering. Both sounds have to occur together for the sensor to trip, which does a great job of preventing false alarms.

It handles plate, tempered, laminated, and coated glass, and it covers a 15-foot radius from where it is mounted. There are user-adjustable sensitivity settings as well, which is helpful if the sensor is going in a noisier area. Battery life is up to 5 years, and encryption is switchable on the board.

Key Features:

• Dual-stage thud and crash detection to minimize false alarms
• Detects plate, tempered, laminated, and coated glass
• 15-foot detection radius
• User-adjustable sensitivity settings
• Up to 5-year battery life
• On/Off switchable encryption

2GIG SMKT100-345

345S Smoke, Heat, Freeze Detector

The 2GIG SMKT100-345 is a multi-purpose life safety sensor that handles smoke, heat, and freeze detection all in one device. It uses a photo-electric optical smoke detection chamber paired with advanced detection algorithms, and it meets the newer UL217 8th edition and UL268 7th edition standards. That means it is better at recognizing smoke from synthetic materials, which is important since so much of what is in our homes today is made from plastics and other synthetics.

Beyond smoke, the sensor also monitors for dangerous temperature conditions. It sends a Rate of Rise alert when the room temperature hits 104 degrees Fahrenheit and climbs 15 or more degrees within a single minute. It will also alert you to extreme high and low temperatures, making it useful as a freeze sensor for vacation homes or unoccupied spaces. The projected battery life is 10 years, and encryption is enabled by default on this one, though it can be switched off if needed.

Key Features:

• Meets UL217 8th edition and UL268 7th edition standards
• Photo-electric optical smoke detection chamber
• Rate of Rise heat alert (104°F + 15° rise in one minute)
• Extreme high and low temperature freeze alerts
• Projected 10-year battery life
• Default encrypted; can be switched to unencrypted mode

2GIG CO100-345

345S Carbon Monoxide Detector

Carbon monoxide is one of those dangers you absolutely cannot detect on your own, which is why the 2GIG CO100-345 is such an important addition to any system. This wireless CO detector uses an electrochemical sensor to monitor for carbon monoxide and communicates alarm, tamper, and battery condition messages back to your panel.

What really stands out here is the longevity. You get a 10-year sensor life and a 10-year battery life, so once this thing is installed, you can largely set it and forget it. It also has a built-in 85 decibel sounder to wake you up if CO is detected, even before the panel sounds its own alarm. The case is tamper protected and the sensor includes an end-of-life indicator so you know when it is time for a replacement. It is ETL listed for added peace of mind.

Key Features:

• 10-year sensor life and 10-year battery life
• Built-in 85 dB sounder for immediate local alerts
• Tamper protected case with end-of-life indicator
• Full monitoring of alarm, low battery, and tamper conditions
• ETL listed

2GIG FF100-345

345S Firefighter Smoke and CO Detector Listener

The 2GIG FF100-345 is a clever solution for a common problem. If you already have UL listed smoke or CO detectors in your home, you probably do not want to rip them out just to add monitoring to your security system. The FireFighter solves this by listening for the specific alarm cadence of your existing detectors and then relaying that signal wirelessly to your 2GIG panel.

The best part is that adding a FireFighter does not impact the UL listing or Fire Marshall approval of your existing detectors. It simply sits nearby and listens. It runs on a single CR123A long life lithium battery and is FCC, IC, and ETL listed for use in both the US and Canada. Encryption can be enabled via an onboard switch.

Key Features:

• Monitors existing UL listed smoke, CO, or combo detectors
• Does not affect UL or Fire Marshall approval of existing detectors
• Runs on one CR123A long life lithium battery
• FCC, IC, and ETL listed (US and Canada, UL985)
• On/Off switchable encryption via onboard switch

2GIG FTD100-345

345S Wireless Dual Flood Water and Temperature Sensor

Water damage is one of the most expensive problems a homeowner can face, and the 2GIG FTD100-345 is designed to catch it early. This dual-purpose sensor monitors for the presence of water and also keeps tabs on the ambient temperature in its location. Place it near a water heater, under a sink, in a basement, or anywhere else where a leak or a burst pipe could cause serious damage.

It is part of the 2GIG Notification Sensors line, which adds smart home awareness features to your security system beyond just intrusion detection. The sensor runs on a single CR 2.3V lithium battery with a five-year battery life. Encryption can be enabled via the onboard switch.

Key Features:

• Dual flood and temperature monitoring in one device
• Runs on one CR 2.3V lithium battery
• Five-year battery life
• On/Off switchable encryption via onboard switch

2GIG FT100-345

345S Wireless Flood/Temp Sensor

The 2GIG FT100-345 is another option for flood and temperature monitoring. Like the FTD100 above, it can detect the presence of water and monitor for temperature changes that fall outside of defined thresholds. It is fully supervised and tamper protected, so you will know right away if anything goes wrong with the sensor itself.

This is a great sensor to place in utility rooms, crawl spaces, or anywhere you want early warning about water intrusion or freezing temperatures. It runs on a CR123A lithium battery with a five-year lifespan, and encryption can be toggled on or off at the sensor.

Key Features:

• Flood detection and ambient temperature monitoring
• Fully supervised and tamper protected
• Runs on one CR 2.3V lithium battery with 5-year life
• On/Off switchable encryption via onboard switch

2GIG TILT100-345

345S Wireless Tilt Sensor

The 2GIG TILT100-345 is a simple but really useful sensor. It monitors whether something has been tilted past a 45-degree angle, which makes it perfect for keeping track of your garage door status. Mount it on the inside of the garage door panel, and it will report to the system whenever the door goes up or comes back down. It sends a restore signal once the door returns to its closed position.

Beyond garage doors, you can also use it to monitor mailboxes, pet doors, storm cellar doors, or anything else that tilts when opened. It includes a tamper switch and low battery reporting. Installation is easy with the included double-sided tape and mounting screws. Battery life is rated at up to 10 years, and encryption is switchable on the board.

Key Features:

• Triggers at 45-degree tilt, restores when returned to upright position
• Perfect for garage doors, mailboxes, pet doors, and more
• Up to 10-year battery life
• Includes double-sided tape and mounting screws
• Tamper switch and low battery supervision
• On/Off switchable encryption

2GIG KEY100-345

345S 4-Button Security Panel Key Ring Remote

The 2GIG KEY100-345 is a wireless key fob that gives you a quick and convenient way to control your system without having to walk over to the panel. It has four buttons that let you arm, disarm, and trigger a panic right from your keychain, pocket, or purse. It supports encryption, which is highly recommended for a key fob.

If there is an emergency, you can hit the panic button to activate the siren and automatically signal the central monitoring station, if enabled. The key fob can also be programmed to operate the programmable output on the alarm panel, which is handy if you have a connected device like a garage door or gate relay. It is small, lightweight, and easy to keep on you at all times.

Key Features:

• 4-button control: Arm Away, Arm Stay, Disarm, and programmable output
• Emergency panic button activates siren and signals monitoring station
• Compact design fits on a key chain, in a pocket, or purse
• Programmable output control for connected relay devices

2GIG PANIC100-345

345S Wireless Panic Button Pendant Remote

The 2GIG PANIC100-345 is a dedicated panic button designed for one thing: getting you help fast. Press the button and it immediately sends an emergency signal to the control panel, regardless of whether the system is armed or disarmed. It has a wireless range of 500 feet in open air, so it works from just about anywhere on your property.

What makes this device especially useful is how many ways you can carry or mount it. It comes with options for a lanyard, wristband, belt clip, and car visor clip. The button is water-resistant, which means it can get wet, but should not be submerged. That means it holds up well even in damp environments like bathrooms or near pools. A five-second lockout after each press prevents accidental reactivations, which is a nice safety touch.

Key Features:

• 500 ft wireless range in open air
• Water-resistant design
• Wearable via lanyard, wristband, belt clip, or car visor clip
• Five-second lockout prevents accidental activations
• Over 1 million unique ID code combinations
• FCC/IC and ETL certified

2GIG TAKE100-345

345S Wireless Hardwire Takeover Module

Upgrading to a 2GIG wireless system but your home is already wired up with hardwired sensors? The 2GIG TAKE100-345 is exactly what you need. This takeover module lets you convert up to 8 existing hardwired zones into wireless zones that communicate with your 2GIG panel. If you have more than 8 zones, you can add additional modules.

It supports up to 500 mA for powering wired motion sensors and glass break sensors, and it can even be powered by the backup battery of your old alarm panel. It includes a charging circuit with LED status lighting for the backup battery. Just keep in mind that it is intended for indoor use only and cannot be used for Carbon Monoxide or Fire detection zones. Encryption is supported via an onboard switch, and the module is ETL listed.

Key Features:

• Converts up to 8 hardwired zones per module into wireless zones
• Supports up to 500 mA for wired motions and glass breaks
• Can run on existing alarm panel backup battery with charging circuit
• LED status lighting for battery condition
• ETL listed
• Supports encryption via onboard switch

2GIG RPTR100-345

345S Wireless Repeater

If you have a larger home or a tricky layout with lots of walls and obstacles, the 2GIG RPTR100-345 Wireless Repeater can be a lifesaver. It extends the wireless range of your 2GIG system by receiving signals from your sensors and repeating them to the panel. It handles both 2GIG and Honeywell 5800 Series signals, and it works with encrypted and non-encrypted sensors right out of the box.

Setup could not be easier. It is a plug-and-play device that starts repeating signals the moment you power it on. It also includes a 24-hour rechargeable backup battery, so it keeps working even during a power outage. A built-in repeat indicator in the signal prevents the "repeated signal storm" issue that some older repeaters can cause. You can optionally program it as a zone to supervise Tamper, AC Loss, and Low Battery conditions for the repeater.

Key Features:

• Repeats both 2GIG and Honeywell 5800 345 MHz signals
• Works with encrypted and non-encrypted sensors out of the box
• Plug-and-play with immediate signal repetition
• 24-hour rechargeable backup battery
• Built-in repeat indicator eliminates repeated signal storm
• On/Off switchable supervisory encryption

Questions? We Are Here to Help!

If you have questions about any of these 2GIG 345S Sensors or 2GIG panels, or if you just want to learn more about our monitoring service, please reach out to us! The best way to contact us is to email support@alarmgrid.com. If you want to speak by phone, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm Eastern Time. Visit our website to chat with a live agent between 9:00 AM and 6:00 PM Eastern.

If you own a Lyric system and have not already done so, please read this important update regarding AlarmNet360 changes that affect your panel. It may be time for an update!

Due to updates affecting AlarmNet360 connectivity, Honeywell Lyric security systems will see important changes as of April 15, 2026. While existing systems will continue to function normally, new system registration and remote programming features will no longer be supported after that date.

Lyric panels that are already active and monitored will continue to arm, disarm, and report alarms to a central station, if enabled. Total Connect functionality also will not change. However, after April 15, no Lyric system can be newly registered for monitoring. Read the original notice, and the followup notice.

This is especially important for anyone considering purchasing a used Lyric panel. If it is not already registered, it cannot be activated, even for self-monitoring. In that case, the system will only function as a local noise-making alarm and a basic Z-Wave controller.

Because firmware updates for the Lyric are delivered through AlarmNet360, any monitored system should be updated to the latest version prior to the deadline. The Lyric panel was discontinued in 2021, and no further firmware updates will be provided at this point.

Although remote programming through AlarmNet360 will no longer be available, users may still be able to make local programming changes directly from the Lyric touchscreen. This includes adding or deleting sensors and adjusting system settings. Although Resideo has said that they don't recommend, and will not support, local programming changes with the Lyric after the deadline, it is likely that these changes will be possible.

If you have a Lyric system using SiX Sensors and are concerned about long-term panel reliability, it may be a good time to consider upgrading to a PRO Series panel. Sadly, there is no migration path between systems. Each sensor must be removed from the Lyric and then enrolled with the new panel. If the Lyric panel fails before the sensors are removed, they will remain locked to the non-functioning panel and must be replaced along with the system.

Alternatively, you can ensure that each sensor is powered up and within range of the Lyric, then default the system. This will cause the Lyric panel to send a signal to all SiX sensors releasing them. As long as a sensor receives this signal, it can then be added to a PRO Series panel. Once enrolled, the sensor will be updated to the PROSIX protocol and will no longer be compatible with any Lyric panel.

Please note, if you have any SiXFOB key fobs associated with the Lyric panel, be sure they are within range of the panel during the default. Once the default is completed, you'll need to press any button on the SiXFOB to complete the release process. Once completed, the SiXFOB is ready to be paired with the new PRO Series panel.

We wrote a series of posts last year about preparing for the eventual Lyric end-of-life. It is a four-part series, with part one linked above. The additional parts are linked at the bottom of each post. The series outlines your options with product recommendations, along with the pros and cons of each approach.

Resideo has announced that the VISTA-21iP and VISTA-21iPLT control panels will be discontinued for sale in the U.S. and Canada effective May 1, 2026. These panels are not compatible with modern LTE cellular networks, making them unsuitable for new installations moving forward.

According to the notice, this discontinuation is limited specifically to the VISTA-21iP and VISTA-21iPLT models. Other VISTA hybrid panels are not affected and will remain available. However, dealers are advised to stop installing these legacy panels in the U.S. and Canada and begin transitioning to LTE-ready alternatives.

For new system installations, Resideo recommends using the VISTAH3 or the VISTA-21IPLTE. These panels are designed to support LTE cellular communication and align with current carrier requirements. There is also a Canadian version of the VISTAH3, known as the VISTAH3CN, though it is not offered by Alarm Grid.

You can view the recommended alternative panels here:

• Resideo VISTAH3
• Honeywell VISTA-21IPLTE

At Alarm Grid we always recommend dual-path communication for your alarm panel, even though we offer monitoring plans that allow for IP-only monitoring. So, when upgrading to one of these panels, we recommend that you also select a compatible LTE cellular communicator.

Alarm Grid offers options such as the Honeywell Home PROLTE-A2 and PROLTE-V2, both of which are designed to work with supported VISTA and PRO Series systems and provide reliable cellular connectivity.

Shop LTE communicators here:

• Honeywell Home PROLTE-A2
• Honeywell Home PROLTE-V2
• Honeywell LTE-21V

The key takeaway is that LTE compatibility is now essential for any new security system installation. Even if you do not plan to add a cellular communicator today, selecting a system that supports LTE gives you the flexibility to upgrade in the future without replacing your panel.

By moving to a VISTAH3 or VISTA-21IPLTE panel paired with an LTE communicator, users can ensure continued service and avoid issues tied to outdated cellular technologies and internet outages.

If you are still using a VISTA-21iP system or planning a new installation, now is the time to make the switch. Explore the recommended replacements from Alarm Grid to find the right solution for your installation.

If you need help, reach out to our support team at support@alarmgrid.com. We're here Monday - Friday from 9:00 AM - 8:00 PM Eastern Time. You can also visit our website and chat with a live support agent (9:00 AM - 6:00 PM Eastern Time) or call us at 888-818-7728.

At Alarm Grid, we believe customers should have the freedom to purchase alarm equipment from the source that works best for them. That includes third-party distributors, online marketplaces, and even other end users.

We do not discourage customers from bringing their own equipment. However, it is important to understand that purchasing equipment outside of Alarm Grid can come with certain risks.

One of the most common issues involves used or outdated equipment. While a device may power on and appear functional, it could have hidden problems. Sensors may have reduced battery life, keypads could show excessive wear, and communicators might not perform as expected. In some cases, equipment may be damaged, outdated, or missing critical components.

We have also encountered activation issues with older LTEM-P, LTEM-PX, and IP-COM communicators purchased through third-party sellers. Some older stock did not receive a required critical firmware update and can no longer be serviced. Units with MAC addresses beginning with B82CA0, typically manufactured around 2020 or 2021, and some beginning with 48A2E6, may be affected. Even if these communicators are new in box, they may not be capable of activation.

Another serious concern is account association. Many alarm communicators are registered to an AlarmNet or Alarm.com account. If a used communicator was previously installed and removed during an upgrade, it may automatically attempt to re-register to the original account.

When that happens, the communicator ties back to the previous dealer or seller. If they do not release it, we cannot activate or service the unit. In some cases, the only options are to convince the seller to release the device or purchase a new communicator, which can delay monitoring by days.

Before purchasing from a third party, confirm the seller has a clear return policy. Verify that the communicator firmware is current and that it does not have a B82CA0 or 48A2E6 MAC prefix. Whenever possible, purchase newer equipment from a reputable distributor or retailer.

If you already have a communicator, and you suspect it may be affected by this issue, do not connect it to a wired network before activation. Immediately after powering it up, press and hold the test or registration button for 30 seconds, then release it to default the unit. Completing this step prior to your activation appointment can help prevent registration conflicts.

Ultimately, the simplest way to avoid these issues is to purchase new equipment from a trusted source. When a communicator is purchased through Alarm Grid and found to be defective, we can typically process a replacement in less than 24 hours, helping to minimize downtime.

Alarm Grid is here to support our current and future monitored customers, no matter where you purchase your equipment. We simply want you to begin the process informed and prepared. Our team is available Monday through Friday from 9:00 AM to 8:00 PM. If you have questions, reach out to us by email at support@alarmgrid.com or by phone at 888-818-7728. You can also use the live chat feature available on our website at alarmgrid.com.

Z-Wave has come a long way since its introduction in the early 2000s. From the original standard to Z-Wave Plus and Z-Wave Plus V2, each generation brings meaningful improvements to range, battery life, and performance. Now, Z-Wave 800-Series represents the most significant leap forward yet.

The Evolution of Z-Wave

To understand what makes the 800-Series special, it helps to look at how Z-Wave has evolved over the years.

The original Z-Wave protocol established the foundation for mesh networking in home automation, allowing devices to communicate with each other and extend the network's reach. Z-Wave Plus (500-Series) arrived around 2013 and brought improvements including 50% better range, 250% longer battery life, and faster processing speeds compared to the original standard.

Z-Wave Plus V2 (700-Series), released in 2018, pushed the boundaries further with additional range improvements, enhanced security through S2 encryption, and SmartStart functionality that simplified device pairing. The 700-Series became the go-to choice for premium smart home devices and earned a reputation for reliability and efficiency.

What Makes Z-Wave 800-Series Different

The Z-Wave 800-Series, built on Silicon Labs' latest chipset technology, takes everything that worked well in previous generations and improves upon it significantly. Here's what sets it apart:

Extended Range

The 800-Series delivers up to 1.5 miles of range in open air with Z-Wave Long Range (ZWLR) mode. While real-world performance in homes will vary based on walls, interference, and building materials, this represents a massive improvement over previous generations. For large homes, outbuildings, or properties with detached garages, this extended range can eliminate the need for additional repeaters.

Faster Communication

With improved RF performance and optimized protocols, 800-Series devices communicate more efficiently. Commands execute faster, and the mesh network responds more quickly to changes. This translates to snappier control when you're turning on lights, locking doors, or adjusting thermostats.

Better Battery Life

Battery-powered devices like door sensors, motion detectors, and smart locks benefit from the 800-Series' improved power efficiency. Manufacturers report battery life improvements that can extend the time between battery changes by months or even years in some applications.

Enhanced Security

Building on the S2 security framework introduced with Z-Wave Plus V2, the 800-Series includes hardware-level security features that make it even more resistant to tampering and unauthorized access. All Z-Wave 800 devices support S2 authentication out of the box, ensuring encrypted communication throughout your smart home network.

Backward Compatibility

One of Z-Wave's greatest strengths has always been backward compatibility, and the 800-Series continues this tradition. Your existing Z-Wave and Z-Wave Plus devices will work with 800-Series controllers and hubs. This means you can upgrade your system gradually without replacing every device at once.

Z-Wave Long Range Support

Perhaps the most exciting addition is native support for Z-Wave Long Range (ZWLR). This new mode allows point-to-point communication over much greater distances than traditional mesh networking. While standard Z-Wave mesh mode remains available for dense installations, ZWLR opens new possibilities for properties where devices are spread across larger areas.

Security Panels That Support Advanced Z-Wave Features

If you're looking to build a smart home system around a modern security panel, several options from Alarm Grid support Z-Wave for home automation control. These panels integrate security monitoring with Z-Wave device management, allowing you to control locks, lights, thermostats, and other smart devices from a single interface.

IQ Panel 4

The IQ Panel 4 represents IQ's (formerly Qolsys) latest generation of touchscreen security panels. It features built-in Z-Wave support for home automation along with PowerG sensor compatibility for long-range wireless security. The panel's 7" HD touchscreen makes it easy to manage both security and smart home functions from one central location. The IQ Panel 4 must be on version 4.4.0+ to support Z-Wave Long Range.

The IQ Panel 4 is available in multiple configurations:

• IQ Panel 4 AT&T LTE with PowerG/345 MHz
• IQ Panel 4 Verizon LTE with PowerG/345 MHz
• IQ Panel 4 AT&T LTE with PowerG/433 MHz
• IQ Panel 4 Verizon LTE with PowerG/433 MHz
  IQ Panel 4 AT&T LTE with PowerG/319.5 MHz
  IQ Panel 4 Verizon LTE with PowerG/319.5 MHz

2GIG Edge

The 2GIG Edge is a sleek, modern security panel that combines a compact design with powerful features. It includes Z-Wave support for home automation devices and offers advanced capabilities like facial recognition for touchless disarming. In order to support Z-Wave Long Range, the panel must be on firmware version 3.1.3.011+.

Available versions include:

• 2GIG Edge AT&T LTE
• 2GIG Edge Verizon LTE

Honeywell Home ProSeries PROA7PLUS

The First Alert PROA7 and PROA7PLUS are professional-grade security panels with optional Z-Wave support. Out of the box, they support ProSeries encrypted wireless sensors. With the addition of a PROTAKEOVER module, they can also support many legacy wireless sensors, and when you install the PROWIFIZW module, the system adds WIFI connectivity and support for Z-Wave home automation devices. When paired with Total Connect 2.0, you can arm, disarm, and control compatible devices remotely through the app.

At this time, the PROWIFIZW does not take full advantage of everything Z-Wave 800-Series offers, including Z-Wave Long Range. Thanks to Z-Wave’s backward compatibility, 800-Series devices will still work, but they’ll behave more like 700-Series devices when used with this controller. You still get solid Z-Wave performance today, and if Resideo updates the platform in the future, these newer devices should be well-positioned to benefit.

Options include:

• First Alert PROA7PLUS
• First Alert PROA7
• PROLTE-A2 - AT&T LTE Communicator
• PROLTE-V2 - Verizon LTE Communicator
• PROTAKEOVER Module
• PROWIFIZW WIFI & Z-Wave Module

2GIG GC Touch

The 2GIG GC Touch is another excellent option that combines security and smart home control. With its 7" high-resolution display and Z-Wave gateway functionality, the GC Touch provides a comprehensive solution that includes home security, home automation, energy management, and emergency monitoring.

Available in:

• 2GIG GC Touch AT&T LTE
• 2GIG GC Touch Verizon LTE

Compatible Z-Wave Devices

When building out your Z-Wave network, you'll find a wide variety of compatible devices available. Popular categories include:

Smart Locks – Z-Wave deadbolts and lever locks from manufacturers like Yale, Schlage, and Kwikset allow you to lock and unlock doors remotely, create temporary access codes, and receive notifications when doors are locked or unlocked.

Smart Lighting – In-wall switches, dimmers, and plug-in modules let you control lighting throughout your home. Many users create scenes that turn on lights when the system disarms or turn off all lights when arming at night.

Thermostats – Z-Wave thermostats like the Honeywell T6 Pro integrate with your security system to provide energy savings. You can automatically adjust temperatures based on whether the system is armed or disarmed.

Garage Door Controllers – Z-Wave garage door controllers let you open, close, and monitor your garage door status from anywhere. Get alerts if the garage door is left open or automatically close it when arming your system.

Water Valves – Smart water valves can automatically shut off your main water supply if a leak is detected, helping prevent costly water damage. This is a perfect example of how automation, working in conjunction with an alarm system, can save you money and prevent messy cleanup.

Making the Switch to Z-Wave 800

If you're starting fresh with a new smart home installation, choosing Z-Wave 800-Series devices whenever possible makes sense. You'll get the best performance, longest battery life, and most advanced security features available.

For those with existing Z-Wave networks, there's no need to rush out and replace everything. Backward compatibility means your current devices will continue to work as you gradually add 800-Series products. Over time, as you replace older devices, your network will naturally evolve to take advantage of the latest technology.

When shopping for Z-Wave devices, look for the Z-Wave 800 or "800-Series" designation on product packaging and specifications. As more manufacturers release 800-Series products, the selection continues to grow across all device categories.

Getting Started

Whether you're building a new smart home from scratch or expanding an existing system, Z-Wave 800-Series technology provides a reliable, secure, and responsive foundation for home automation.

Ready to see what Z-Wave can do for your home? Browse our selection of Z-Wave compatible products and security systems that support home automation. If you’re not sure which panel or devices are right for your situation, our support team is happy to help.

You can call us at 888-818-7728 during our support hours of 9:00 AM – 8:00 PM Eastern Time, Monday – Friday, or send an email to support@alarmgrid.com.

This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
   ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
   ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
3. Can I use my old GC2 power supply with the new panel?
   ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
   ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
5. Will my old TS1 secondary keypad work with the GC Touch?
   ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
6. Does it work with 2GIG eSeries (Encrypted) sensors?
   ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

7. What is the main difference between the GC Touch and the 2GIG Edge?
   ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
8. Does the GC Touch have Facial Recognition disarm?
   ○ No, that feature is exclusive to the 2GIG Edge.
9. Does the GC Touch have Bluetooth disarming?
   ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
10. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
11. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

12. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
13. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
14. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
15. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
16. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

17. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
18. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
19. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
20. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.