New Product Posts

Alarm Grid is thrilled to inform you that the new 2GIG 345S encryption-capable sensor lineup is now available. This collection covers all the bases, with sensors for security, life safety, and environmental monitoring. The 345s sensors allow you to select encrypted or non-encrypted operation.

If you're building out a new 2GIG system or expanding an existing one, you are going to want to take a close look at what this family of products has to offer.

All of the 345S sensors communicate on the standard 345 MHz wireless frequency. That means they play nice with a wide range of 2GIG panels, including the 2GIG GC Touch (AT&T LTE and Verizon LTE versions), 2GIG GC2e, 2GIG GC3e, and Edge (AT&T LTE and Verizon LTE versions available). They will also work right alongside any existing 2GIG or Honeywell 5800 Series sensors you already have enrolled.

And here is a nice bonus: the sensors in this lineup come with an onboard encryption switch, so you can enable encrypted communication if your panel supports it. They come from the factory with encryption disabled, but enabling it is super easy.

With that said, let's check out the new 345S sensors!

2GIG DW100-345

345S Wireless Door/Window Contact Sensor

The 2GIG DW100-345 is a surface-mounted door and window contact that should be one of the first sensors on your shopping list. It mounts right onto the surface of a door or window frame and communicates wirelessly with your panel whenever the magnet separates from the sensor, letting the system know something has been opened.

One thing we really like about this one is the thoughtful design. It has a rounded outer shell with a square interior, which makes it easy for installers to line up correctly during mounting. It also ships with a spacer that lets it fit flush on a wider variety of door and window profiles. You get support for an external Normally Open or Normally Closed wired input as well, which gives you some extra flexibility. Battery life comes in at up to 8 years, and encryption is switchable on or off right on the board.

Key Features:

• Surface-mounted design with included spacer for versatile installation
• Up to 8-year battery life
• Supports external NO or NC wired input
• On/Off switchable encryption via onboard switch

2GIG DWR100-345

345S Recessed Door/Window Contact Sensor

If you want your security sensors to be completely out of sight, the 2GIG DWR100-345 is the way to go. This is a recessed contact, which means the sensor and its magnet get installed inside holes drilled into the door or window and its frame. Once everything is in place, the only way you would ever notice the sensor is by looking at the edge of the frame with the door or window already open.

This is a fantastic option for anyone who cares about keeping their home looking clean and uncluttered. It communicates on the 345 MHz frequency and will report to the panel whenever the door or window is opened. Battery life is rated at up to 5 years, and encryption can be toggled on or off using a switch right on the sensor.

Key Features:

• Completely hidden recessed design for a clean look
• Up to 5-year battery life
• On/Off switchable encryption via onboard switch

2GIG PIR100-345

345S Passive Infrared Motion Detector

The 2GIG PIR100-345 is a wall-mounted motion detector that uses passive infrared technology to pick up on changes in heat energy caused by movement. When set to its default High Sensitivity Mode, it covers an impressive area of 30 feet deep by 50 feet wide. That is more than enough for a typical living room, hallway, or open floor plan.

Pet owners will appreciate the built-in pet immunity feature. When enabled, the sensor will ignore the movement of animals weighing up to 85 pounds, which goes a long way toward cutting down on false alarms. The sensitivity setting is installer-adjustable, so you can dial it in for your specific environment. Battery life is rated at up to 7 years, and like most sensors in the 345S lineup, encryption can be toggled on via an onboard switch.

Key Features:

• 30 ft x 50 ft coverage area on high sensitivity
• Pet immunity for animals up to 85 lbs (installer-adjustable)
• Up to 7-year battery life
• Ships non-encrypted; encryption activated via onboard switch

2GIG GB100-345

345S Wireless Glass Break Detector

The 2GIG GB100-345 is a wireless glass break detector that can be mounted on either a ceiling or a wall. It uses a dual-stage detection method to tell the difference between actual breaking glass and other loud noises. First, it listens for the low-frequency "thud" of something striking the glass. Then it listens for the high-frequency "crash" of the glass actually shattering. Both sounds have to occur together for the sensor to trip, which does a great job of preventing false alarms.

It handles plate, tempered, laminated, and coated glass, and it covers a 15-foot radius from where it is mounted. There are user-adjustable sensitivity settings as well, which is helpful if the sensor is going in a noisier area. Battery life is up to 5 years, and encryption is switchable on the board.

Key Features:

• Dual-stage thud and crash detection to minimize false alarms
• Detects plate, tempered, laminated, and coated glass
• 15-foot detection radius
• User-adjustable sensitivity settings
• Up to 5-year battery life
• On/Off switchable encryption

2GIG SMKT100-345

345S Smoke, Heat, Freeze Detector

The 2GIG SMKT100-345 is a multi-purpose life safety sensor that handles smoke, heat, and freeze detection all in one device. It uses a photo-electric optical smoke detection chamber paired with advanced detection algorithms, and it meets the newer UL217 8th edition and UL268 7th edition standards. That means it is better at recognizing smoke from synthetic materials, which is important since so much of what is in our homes today is made from plastics and other synthetics.

Beyond smoke, the sensor also monitors for dangerous temperature conditions. It sends a Rate of Rise alert when the room temperature hits 104 degrees Fahrenheit and climbs 15 or more degrees within a single minute. It will also alert you to extreme high and low temperatures, making it useful as a freeze sensor for vacation homes or unoccupied spaces. The projected battery life is 10 years, and encryption is enabled by default on this one, though it can be switched off if needed.

Key Features:

• Meets UL217 8th edition and UL268 7th edition standards
• Photo-electric optical smoke detection chamber
• Rate of Rise heat alert (104°F + 15° rise in one minute)
• Extreme high and low temperature freeze alerts
• Projected 10-year battery life
• Default encrypted; can be switched to unencrypted mode

2GIG CO100-345

345S Carbon Monoxide Detector

Carbon monoxide is one of those dangers you absolutely cannot detect on your own, which is why the 2GIG CO100-345 is such an important addition to any system. This wireless CO detector uses an electrochemical sensor to monitor for carbon monoxide and communicates alarm, tamper, and battery condition messages back to your panel.

What really stands out here is the longevity. You get a 10-year sensor life and a 10-year battery life, so once this thing is installed, you can largely set it and forget it. It also has a built-in 85 decibel sounder to wake you up if CO is detected, even before the panel sounds its own alarm. The case is tamper protected and the sensor includes an end-of-life indicator so you know when it is time for a replacement. It is ETL listed for added peace of mind.

Key Features:

• 10-year sensor life and 10-year battery life
• Built-in 85 dB sounder for immediate local alerts
• Tamper protected case with end-of-life indicator
• Full monitoring of alarm, low battery, and tamper conditions
• ETL listed

2GIG FF100-345

345S Firefighter Smoke and CO Detector Listener

The 2GIG FF100-345 is a clever solution for a common problem. If you already have UL listed smoke or CO detectors in your home, you probably do not want to rip them out just to add monitoring to your security system. The FireFighter solves this by listening for the specific alarm cadence of your existing detectors and then relaying that signal wirelessly to your 2GIG panel.

The best part is that adding a FireFighter does not impact the UL listing or Fire Marshall approval of your existing detectors. It simply sits nearby and listens. It runs on a single CR123A long life lithium battery and is FCC, IC, and ETL listed for use in both the US and Canada. Encryption can be enabled via an onboard switch.

Key Features:

• Monitors existing UL listed smoke, CO, or combo detectors
• Does not affect UL or Fire Marshall approval of existing detectors
• Runs on one CR123A long life lithium battery
• FCC, IC, and ETL listed (US and Canada, UL985)
• On/Off switchable encryption via onboard switch

2GIG FTD100-345

345S Wireless Dual Flood Water and Temperature Sensor

Water damage is one of the most expensive problems a homeowner can face, and the 2GIG FTD100-345 is designed to catch it early. This dual-purpose sensor monitors for the presence of water and also keeps tabs on the ambient temperature in its location. Place it near a water heater, under a sink, in a basement, or anywhere else where a leak or a burst pipe could cause serious damage.

It is part of the 2GIG Notification Sensors line, which adds smart home awareness features to your security system beyond just intrusion detection. The sensor runs on a single CR 2.3V lithium battery with a five-year battery life. Encryption can be enabled via the onboard switch.

Key Features:

• Dual flood and temperature monitoring in one device
• Runs on one CR 2.3V lithium battery
• Five-year battery life
• On/Off switchable encryption via onboard switch

2GIG FT100-345

345S Wireless Flood/Temp Sensor

The 2GIG FT100-345 is another option for flood and temperature monitoring. Like the FTD100 above, it can detect the presence of water and monitor for temperature changes that fall outside of defined thresholds. It is fully supervised and tamper protected, so you will know right away if anything goes wrong with the sensor itself.

This is a great sensor to place in utility rooms, crawl spaces, or anywhere you want early warning about water intrusion or freezing temperatures. It runs on a CR123A lithium battery with a five-year lifespan, and encryption can be toggled on or off at the sensor.

Key Features:

• Flood detection and ambient temperature monitoring
• Fully supervised and tamper protected
• Runs on one CR 2.3V lithium battery with 5-year life
• On/Off switchable encryption via onboard switch

2GIG TILT100-345

345S Wireless Tilt Sensor

The 2GIG TILT100-345 is a simple but really useful sensor. It monitors whether something has been tilted past a 45-degree angle, which makes it perfect for keeping track of your garage door status. Mount it on the inside of the garage door panel, and it will report to the system whenever the door goes up or comes back down. It sends a restore signal once the door returns to its closed position.

Beyond garage doors, you can also use it to monitor mailboxes, pet doors, storm cellar doors, or anything else that tilts when opened. It includes a tamper switch and low battery reporting. Installation is easy with the included double-sided tape and mounting screws. Battery life is rated at up to 10 years, and encryption is switchable on the board.

Key Features:

• Triggers at 45-degree tilt, restores when returned to upright position
• Perfect for garage doors, mailboxes, pet doors, and more
• Up to 10-year battery life
• Includes double-sided tape and mounting screws
• Tamper switch and low battery supervision
• On/Off switchable encryption

2GIG KEY100-345

345S 4-Button Security Panel Key Ring Remote

The 2GIG KEY100-345 is a wireless key fob that gives you a quick and convenient way to control your system without having to walk over to the panel. It has four buttons that let you arm, disarm, and trigger a panic right from your keychain, pocket, or purse. It supports encryption, which is highly recommended for a key fob.

If there is an emergency, you can hit the panic button to activate the siren and automatically signal the central monitoring station, if enabled. The key fob can also be programmed to operate the programmable output on the alarm panel, which is handy if you have a connected device like a garage door or gate relay. It is small, lightweight, and easy to keep on you at all times.

Key Features:

• 4-button control: Arm Away, Arm Stay, Disarm, and programmable output
• Emergency panic button activates siren and signals monitoring station
• Compact design fits on a key chain, in a pocket, or purse
• Programmable output control for connected relay devices

2GIG PANIC100-345

345S Wireless Panic Button Pendant Remote

The 2GIG PANIC100-345 is a dedicated panic button designed for one thing: getting you help fast. Press the button and it immediately sends an emergency signal to the control panel, regardless of whether the system is armed or disarmed. It has a wireless range of 500 feet in open air, so it works from just about anywhere on your property.

What makes this device especially useful is how many ways you can carry or mount it. It comes with options for a lanyard, wristband, belt clip, and car visor clip. The button is water-resistant, which means it can get wet, but should not be submerged. That means it holds up well even in damp environments like bathrooms or near pools. A five-second lockout after each press prevents accidental reactivations, which is a nice safety touch.

Key Features:

• 500 ft wireless range in open air
• Water-resistant design
• Wearable via lanyard, wristband, belt clip, or car visor clip
• Five-second lockout prevents accidental activations
• Over 1 million unique ID code combinations
• FCC/IC and ETL certified

2GIG TAKE100-345

345S Wireless Hardwire Takeover Module

Upgrading to a 2GIG wireless system but your home is already wired up with hardwired sensors? The 2GIG TAKE100-345 is exactly what you need. This takeover module lets you convert up to 8 existing hardwired zones into wireless zones that communicate with your 2GIG panel. If you have more than 8 zones, you can add additional modules.

It supports up to 500 mA for powering wired motion sensors and glass break sensors, and it can even be powered by the backup battery of your old alarm panel. It includes a charging circuit with LED status lighting for the backup battery. Just keep in mind that it is intended for indoor use only and cannot be used for Carbon Monoxide or Fire detection zones. Encryption is supported via an onboard switch, and the module is ETL listed.

Key Features:

• Converts up to 8 hardwired zones per module into wireless zones
• Supports up to 500 mA for wired motions and glass breaks
• Can run on existing alarm panel backup battery with charging circuit
• LED status lighting for battery condition
• ETL listed
• Supports encryption via onboard switch

2GIG RPTR100-345

345S Wireless Repeater

If you have a larger home or a tricky layout with lots of walls and obstacles, the 2GIG RPTR100-345 Wireless Repeater can be a lifesaver. It extends the wireless range of your 2GIG system by receiving signals from your sensors and repeating them to the panel. It handles both 2GIG and Honeywell 5800 Series signals, and it works with encrypted and non-encrypted sensors right out of the box.

Setup could not be easier. It is a plug-and-play device that starts repeating signals the moment you power it on. It also includes a 24-hour rechargeable backup battery, so it keeps working even during a power outage. A built-in repeat indicator in the signal prevents the "repeated signal storm" issue that some older repeaters can cause. You can optionally program it as a zone to supervise Tamper, AC Loss, and Low Battery conditions for the repeater.

Key Features:

• Repeats both 2GIG and Honeywell 5800 345 MHz signals
• Works with encrypted and non-encrypted sensors out of the box
• Plug-and-play with immediate signal repetition
• 24-hour rechargeable backup battery
• Built-in repeat indicator eliminates repeated signal storm
• On/Off switchable supervisory encryption

Questions? We Are Here to Help!

If you have questions about any of these 2GIG 345S Sensors or 2GIG panels, or if you just want to learn more about our monitoring service, please reach out to us! The best way to contact us is to email support@alarmgrid.com. If you want to speak by phone, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm Eastern Time. Visit our website to chat with a live agent between 9:00 AM and 6:00 PM Eastern.

Alarm Grid is excited to introduce the Alarm.com ADC-V530, a next-gen indoor camera designed to rethink privacy, visibility, and control. With powerful analytics, built in spotlight, and a unique privacy shield, this camera delivers smarter awareness without compromising your peace of mind.

Alarm.com ADC-V530 shown with the LED on:

The ADC-V530 is not just another indoor camera. It tackles one of the biggest concerns people have always had with indoor video: privacy. Instead of just turning the camera on or off, this model includes an Automatic Privacy Shield that can physically block the lens when the system is disarmed or based on custom scenes and schedules. It is a big step forward, giving users real, visible control and peace of mind.

That privacy control goes even further with a physical button right on the camera. A quick tap opens or closes the shutter instantly, so you always know exactly when the camera can and cannot see. Even better, this works even if the camera is offline, so you are never dependent on an app or connection to maintain your personal privacy.

ADC-V530 Shown with the privacy shutter closed:

The reset (🔄) button, located on the back of the camera housing, is used to manually control the privacy shutter. Manual control is available as long as the camera has power. To toggle the shutter between open and closed, quickly press and release the button. This is the same button used to factory reset the camera. If the button is pressed and held for ten (10) seconds, a factory reset will begin. So, be careful when manually controlling the shutter.

A few things to keep in mind: if the privacy shutter is manually closed, it must also be manually opened. Automation schedules or system events will not change the shutter’s position once it has been manually set. If the camera loses power, the shutter will remain in its last position when power is restored.

Of course, privacy is only part of what makes this camera stand out. The ADC-V530 delivers sharp 4MP HDR video with a wide 110 degree field of view. That means clearer images in both bright and low light conditions, making it easier to see what is really happening inside your home.

HDR, or High Dynamic Range, is what helps the camera handle both very bright and very dark areas at the same time. Instead of losing detail in shadows or having bright spots get washed out, HDR balances the image so you can see everything more clearly. This is especially helpful indoors when sunlight is coming through a window, keeping faces and important details easy to make out.

The built in LED spotlight adds another layer of awareness that many indoor cameras simply do not have. It can brighten up a dark space or draw attention to unexpected activity, helping make sure nothing slips by unnoticed. It can also act as a deterrent, letting would-be burglars know they're being watched.

You also get full duplex two way audio, which makes conversations feel natural instead of awkward or delayed. Whether you are checking in on family, talking to a visitor, or addressing something unexpected, communication is smooth and immediate.

Where this camera really shines is in its smart video analytics. It can tell the difference between a person and general motion, which helps cut down on annoying false alerts. Pair that with the Smart View timeline, and you can quickly jump to important moments like when a person is detected or a door is accessed. And with onboard recording enabled (MicroSD card required), you can also scroll through continuous footage instead of being limited to just event-activated clips.

When it comes to storage, the ADC-V530 brings some welcome improvements. It supports encrypted onboard recording with a microSD card, along with SVR options. That means your important video is still preserved even if your network goes down, solving a common frustration with cloud-only cameras.

Setup is also flexible and straightforward. The camera supports both 2.4 GHz and 5 GHz WIFI, and you can even use Ethernet if you want a more stable connection. It is designed to fit into just about any installation without hassle.

Features like Perimeter Guard and manual warning sounds also help you take action when it matters. Instead of just recording what happens, the camera gives you tools to respond in real time.

Overall, the Alarm.com ADC-V530 feels like a smart step forward for indoor cameras. It focuses on what users actually care about, like privacy, smarter alerts, and better control. If you are looking to upgrade your system, this is definitely a camera to be excited about.

For Alarm Grid customers, a Platinum Plan (Self or Full) or a Video Monitoring account is needed to use the Alarm.com ADC-V530. If you have questions about this, or any Alarm.com camera, our support team is available from 9:00 AM - 8:00 PM Eastern Time, Monday - Friday. You can also visit our website to chat with a live support agent Monday - Friday from 9:00 AM - 6:00 PM.

Update: All versions and kits now available!!

The IQ Panel 5 family has officially arrived, and we now have stock available on every model. The IQ Panel 5 family represents a major step forward in security system technology, featuring the Qualcomm DragonWing quad-core processor, Android 14, and built-in PowerG wireless support across all panel variants.

Stock is now available on every panel in the IQ5 family with the exception of the IQ5 Hub with AT&T LTE. As manufacturing ramps up, this panel will become available. We'll update this post when that happens.

IQ Panel 5 Family Variations

As the rollout continues, we will see additional variations become available. You can see a list of all of them below:

If you click any of the product links above for items that are not yet available, the product page will appear with a placeholder price. Once these items become available, we will update the pricing and this blog. You can bookmark this post and check back anytime to see the latest availability for the panel variation that interests you.

Daughter Cards

All IQ Panel 5 family panels come with PowerG built-in. If you need to support legacy wireless sensors from an existing system, you can add an optional daughter card. These are the same cards used with the IQ Panel 4 and are available now:

Accessories

Each IQ Panel 5 family system includes a SmartMount wall mount bracket in the box. The table stand is sold separately and works with all three panel models:

IQ Panel 5 Family Kits

Looking to get everything you need in one package? Our starter kits bundle a panel with the new PowerG+ sensors, the updated line of PowerG sensors featuring a sleeker, more modern design while delivering the same long-range, encrypted wireless performance PowerG is known for.

3-1 Kits are perfect for smaller homes or apartments. Each kit includes one panel, three PGP9303 door/window sensors, and one PGP9914 motion sensor.

10-1 Kits are ideal for larger homes with more entry points. Each kit includes one panel, ten PGP9303 door/window sensors, and one PGP9914 motion sensor.

IQ Panel 5 Kits:

IQ Hub Kits:

IQ5 NS Kits:

What is the IQ Panel 5 Family?

Like the IQ Panel 4 family, the IQ Panel 5 comes in three distinct variants designed to meet different installation needs and budgets:

IQ Panel 5 is the flagship model with a 7-inch HD touchscreen, built-in 13MP PortraitView camera for disarm photos, built-in glass break detection, dual microphones, and all the advanced features you would expect from a top-tier panel. The camera automatically captures photos without requiring manual tilt adjustment.

IQ5 Hub delivers the same 7-inch touchscreen experience and software interface as the IQ Panel 5 at a more accessible price point. It shares the same processor, operating system, and a similar feature set, making it an excellent choice for customers who want full touchscreen functionality without the flagship price.

IQ5 NS (No Screen) eliminates the touchscreen entirely. This panel is designed to be mounted out of sight and configured through the IQ Installer app available on iOS or Android. Status is conveyed through LED indicators: green for disarmed, red for armed. The IQ5 NS is ideal for installations where the panel will be hidden in a closet or utility room, and users prefer to control their system through the Alarm.com app, an IQ Remote keypad, or a third-party automation system like Control4.

IQ Panel 5 Family Comparison Chart

Key Improvements Over Previous Generations

All IQ Panel 5 family panels run on the Qualcomm DragonWing processor with Android 14, a significant upgrade from previous generations. The panels include Z-Wave 800-series modules with Z-Wave Long Range support, Bluetooth 5.0 + LE for touchless disarming, and LTE + WIFI dual-path communication. The hardware design has been refined with improved power supply, tamper switch, and SmartMount backplate for easier installation.

One major change from the IQ Panel 4 is how legacy RF sensor support is handled. The IQ Panel 5 family uses PowerG as the built-in wireless protocol. Legacy RF frequency support for 319.5 MHz (Interlogix/GE/Qolsys), 345 MHz (Honeywell/2GIG), or 433 MHz (legacy DSC) sensors is added through optional daughter cards rather than being built into separate panel SKUs. This simplifies the product lineup while still allowing easy takeovers of existing sensor installations.

Each panel supports up to 128 PowerG security devices, up to 128 legacy RF sensors (with daughter card), up to 167 Z-Wave devices, up to 100 PowerG automation devices, up to 242 user codes, and up to 4 partitions.

Choosing the Right Panel

Choose the IQ Panel 5 if you want the complete flagship experience with all available features, including the built-in camera for disarm photos, glass break detection, Live View and Live Answer for video doorbell cameras, Photo Frame, and weather display.

Choose the IQ5 Hub if you want the full touchscreen experience at a more accessible price point. The IQ5 Hub uses the same software interface and delivers the same capabilities as the IQ Panel 5.

Choose the IQ5 NS if you plan to mount the panel out of sight and control your system entirely through the Alarm.com app or an IQ Remote secondary keypad. This panel is also perfect for high-end automation integration. The IQ5 NS does not have a touchscreen, camera, glass break detection, or weather display, but it offers the same powerful processor and connectivity options at a lower cost.

Questions?

If you have questions about which panel from the IQ5 family is right for your installation, or if you need help setting up your new system, the Alarm Grid support team is here to help. Contact us Monday - Friday from 9:00 AM to 8:00 PM Eastern Time at 888-818-7728, or email us at support@alarmgrid.com. You can also visit our site and take advantage of our live chat option.

This post is a quick intro to the new 2GIG GC Touch, plus the top initial questions and answers circulating among dealers and forums. Documentation is still scarce at launch, so this post collects the most commonly asked questions we’ve seen and summarizes the early answers.

Caveat: This information is based on initial reports and community/dealer chatter about the GC Touch and may contain errors. Consider the Q&A below to be “early info” rather than final specs, we’ll update this post as more official documentation becomes available.

2GIG GC Touch:

Quick overview

The 2GIG GC Touch (Verizon LTE version and AT&T version) is positioned as a budget-friendly successor to the GC2/GC2e series: a modern touchscreen panel that retains broad backward-compatibility with legacy sensors but trims some premium features found on 2GIG’s flagship 2GIG Edge (Verizon LTE and AT&T LTE) model.

Early reports indicate the GC Touch emphasizes compatibility and value. It supports legacy 345 MHz sensors, adds support for encrypted 345S/eSeries devices, and improves wireless zone capacity over the old GC2 family.

Below are the top 20 questions installers and end users are asking right now, grouped by topic, followed by the current answers being reported. Again this is early info and may change.

Upgrading & Compatibility

1. Can I replace my old 2GIG GC2 or GC2e with the GC Touch?
   ○ Yes. It is designed as the direct "budget-friendly" successor to the GC2e series.
2. Will my existing 2GIG sensors (legacy 345 MHz) work with the GC Touch?
   ○ Yes, it is fully backward compatible with legacy 2GIG 345 MHz sensors and Honeywell 5800 series sensors.
3. Can I use my old GC2 power supply with the new panel?
   ○ No. The GC Touch uses a 14VDC adapter. You must swap out the old 12VDC transformer to avoid damaging the new unit.
4. Does the GC Touch fit the same mounting holes/backplate as the GC2?
   ○ It covers a similar wall footprint, but the backplate is new and must be replaced.
5. Will my old TS1 secondary keypad work with the GC Touch?
   ○ No. The legacy TS1 keypad is not compatible. You will need to use the Alarm.com app or a newer compatible secondary touchscreen. We don't currently know if one will be available.
6. Does it work with 2GIG eSeries (Encrypted) sensors?
   ○ Yes, it supports both the older non-encrypted sensors and the newer encrypted “eSeries” / “345S” sensors.

Features vs. 2GIG Edge

7. What is the main difference between the GC Touch and the 2GIG Edge?
   ○ The Edge is the “flagship” with Facial Recognition and a glass-to-edge screen. The GC Touch is the value model with a plastic bezel and no facial recognition.
8. Does the GC Touch have Facial Recognition disarm?
   ○ No, that feature is exclusive to the 2GIG Edge.
9. Does the GC Touch have Bluetooth disarming?
   ○ Yes, you can pair a smartphone to disarm the system automatically when you arrive home.
10. Does it have a built-in glass break detector?
    ○ No, the Edge has a built-in glass break; the GC Touch does not.
11. Does the GC Touch support Z-Wave Long Range (LR)?
    ○ It features the Z-Wave 800-series chip, which supports Z-Wave long range. However, the panel software must also support it, and it's unknown at this time if it does. Regardless, even without the addition of Z-Wave long range, the Z-Wave 800-series chip offers a significant improvement in range and speed over the older 500-series chip found in the GC2e.

Installation & Troubleshooting

12. What is the default Installer Code for the GC Touch?
    ○ 1561 (standard 2GIG default).
13. How do I reboot (power cycle) the panel without opening it?
    ○ Usually via the menu: Toolbox > Advanced > Reboot.
14. Why does the screen look different than my old panel? (Dark Mode)
    ○ The GC Touch introduces a “Dark Mode” UI that matches the 2GIG Edge style — a major visual change from the bright GC2 interface.
15. How do I add the new “345S” sensors?
    ○ With no installation documentation available, the exact process for adding sensors is not available. We'll provide full documentation as soon as it becomes available.
16. Does it support 5G cellular?
    ○ No. It uses an LTE (4G) communicator (AT&T or Verizon), which is standard for security systems today.

General & Smart Home

17. Can I view my Alarm.com cameras on the panel screen?
    ○ Yes, like the Edge, the GC Touch supports live view of compatible Alarm.com doorbells and cameras.
18. Does it work with Apple HomeKit?
    ○ Not directly. It integrates with Alarm.com, which can be bridged to HomeKit via Siri Shortcuts — there is no native HomeKit support on the panel itself.
19. How many wireless zones does it support?
    ○ Up to 128 wireless zones, which is double the capacity of the older GC2 (which maxed at 60).
20. Is there a secondary keypad available for it?
    ○ At launch, users are typically directed to use the mobile app, but a dedicated wireless keypad (like the 2GIG-PAD1-345) can typically be used for basic arming/disarming.

The 2GIG GC Touch looks to be a sensible, value-focused upgrade for GC2/GC2e customers. It has a modern touchscreen, broader sensor compatibility, and a big jump in wireless zone capacity, while intentionally leaving some flagship features (like facial recognition) to the 2GIG Edge.

Keep in mind this post compiles early reports and community feedback, so details may change as official documentation is released. Installers should confirm power, backplate, and keypad compatibility before a takeover, and end users should contact their alarm dealer for provisioning or account setup. We’ll update this page as 2GIG publishes final specs and installation guides so check back for the latest, and download this initial FAQ for a quick reference.

We first told you about the new lineup of First Alert CX4 cameras in September. At that time, there wasn't much information available about the cameras and their specs. Now, Resideo has announced the release of the cameras and mounting accessories. So, let's take a closer look at them.

Each camera in the new CX4 lineup offers 8MP ultra-high-definition image quality. Intelligent AI-based event detection can distinguish people, vehicles, animals, and packages. The main differences between the various camera styles come down to design, mounting style, and placement options. Below is a quick reference table showing how each camera fits into your installation plan, along with the compatible accessories for that model.

First Alert CX4 Camera Product Matrix

Image	Product	Key Features & Accessories
	First Alert CX4B 8MP AI Bullet Camera Model: CX4BE08F28PW	Long-range coverage and visible deterrent design Ideal for driveways, parking lots, and exterior perimeters IP67 weather-rated housing 2.8mm fixed lens (104° horizontal FOV) PoE or 12VDC power options Built-in microphone for one-channel audio
	↳ CX4AJBFTB – Fixed Turret/Bullet Extended Junction Box	Provides space for cable connections; allows cleaner weather-sealed installations.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for mounting to existing electrical boxes or retrofit surfaces.
	First Alert CX4T 8MP AI Turret Camera Model: CX4TE08F28PW	Ball-and-socket design for flexible aiming Built-in microphone for one-channel audio Ideal for indoor or outdoor areas Anti-glare design reduces IR reflection
	↳ CX4AWMFTJB – Wall Mount with Junction Box	Wall mount providing added depth and protection for turret camera wiring.
	↳ CX4AWMFTDB – Wall Mount Bracket	Used for angled installations or combined with other mounts.
	↳ CX4AJBFTB – Extended Junction Box	Shared accessory for turret or bullet cameras; conceals cabling for neat installs.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter plate for gangbox mounting.
	First Alert CX4D 8MP AI Dome Camera Model: CX4DE08F28PW	Discreet, low-profile design IK10 rated tamper-resistant dome housing 125° field of view for wide coverage Perfect for retail, lobbies, or offices Built-in microphone for one-channel audio
	↳ CX4AJBFD – Fixed Dome Extended Junction Box	Adds space for wiring and conduit; helps weather-seal cable entry.
	↳ CX4AWMFDJB – Wall Mount with Junction Box	Mounts dome camera securely on vertical surfaces; includes cable space.
	↳ CX4AWMFTDB – Fixed Turret/Dome Wall Mount Bracket	Universal bracket shared between turret and dome models.
	↳ CX4ACMFD – Fixed Dome Ceiling Flush Mount	Provides clean, recessed ceiling mounting option for a low-profile look.
	↳ CX4AGBCP – Gangbox Converter Plate	Adapter for dome camera installations using standard gangbox openings.

*All accessories are rated for operation from -40°F to 140°F (-40°C to 60°C) and are constructed of durable aluminum alloy or PC+ABS materials. Junction boxes are sold separately and recommended for clean, weather-resistant installations.

First Alert CX4 Product Feature Matrix

Each of the new First Alert CX4 Cameras offers the same 8MP ultra-HD clarity, AI-driven motion analytics, and Total Connect 2.0 integration, but each form-factor has distinct advantages:

• The CX4B Bullet Camera is best for exterior spaces where visibility and deterrence are of particular importance.
• The CX4T Turret Camera offers the best balance between installation flexibility and features, making it a great all-around option for both indoor and outdoor use.
• Meanwhile, the CX4D Dome Camera delivers a sleek, tamper-resistant design suited for interiors like offices, stores, and lobbies, and outdoors such as parking lots, driveways, and exterior entrances where both aesthetics and protection against vandalism are key.

We’re genuinely excited to see how these new CX4 cameras help our customers feel safer and more connected. Whether you’re adding your first camera or upgrading to a full Pro Series or VISTAH3 system, these new models make it easier than ever to protect what you care about most.

To unlock remote viewing, cloud storage, and full Total Connect 2.0 integration, you’ll need a professional monitoring plan. If you’re not already set up, you can explore our no-contract monitoring plans here. If you have questions, we'd be glad to help, email us at support@alarmgrid.com. We're here Monday - Friday from 9:00 AM - 8:00 PM EST/EDT.